May 24, 2017 8:15:13 AM from Emily Finch to All Participants: BU, Role & duration of being a manager May 24, 2017 8:15:36 AM from Grace Seng to All Participants: Hi everyone, This is Grace Seng, Learning & Development Manager, Singapore,9 months May 24, 2017 8:15:55 AM from Emily Finch to All Participants: Corporate, Management Capability, here for 9 years, a manager for 2 years May 24, 2017 8:16:08 AM from Kullapa to All Participants: HR, Senior Talent Acquisition Specialist, I'll start manager role next month : ) May 24, 2017 8:16:22 AM from Joanne Goh to All Participants: Hi Everyone, Joanne here, HR Partner, 1.5 years May 24, 2017 8:16:46 AM from Mika to All Participants: TR People, HR Manager to Reuters and Corporate, doing this role for more than 1 year, but not have any direct report. May 24, 2017 8:16:51 AM from Deepa Dey to All Participants: Hi everyone, this is Deepa Dey . HRBP Lead for Corporate Teams, Customer Service and Reuters Editorial , In TR for 2.5 years May 24, 2017 8:16:56 AM from Charmaine Cheng to All Participants: I am the Senior HRM for F&R based in Hong Kong and look after North Asia- covering Hong Kong, Korea & Taiwan). Have been at TR for 1yr. May 24, 2017 8:17:19 AM from Cindy Li to All Participants: HR partner role based in Beijing, China, 9 years in TR, not a manager right now May 24, 2017 8:17:36 AM from Vernon to All Participants: Hi, in a HRBP for the commecial side of the business with GGO-South Asia, 3.5 yrs May 24, 2017 8:24:38 AM from Emily Finch to All Participants: DONE! May 24, 2017 8:25:13 AM from Abigail to All Participants: -------------------------------------------- May 24, 2017 8:25:46 AM from Abigail to All Participants: What specific skills or resources have you observed to be necessary for the transition? May 24, 2017 8:25:55 AM from Vernon to All Participants: effectively delegating, giving feedback and coaching May 24, 2017 8:26:06 AM from Cindy Li to All Participants: motivating others May 24, 2017 8:26:19 AM from Deepa Dey to All Participants: Providing effective feedback , delegation, coaching May 24, 2017 8:26:26 AM from Kullapa to All Participants: Communication, presentation, leadership, problem solving, networking, consulting, coaching, managing change, being confidence, May 24, 2017 8:27:00 AM from Mika to All Participants: Communication with in an effective way, decision making in time,.... May 24, 2017 8:27:16 AM from Charmaine Cheng to All Participants: How is success measured (especially from sales quota to non-quotas)? Leadership vs management. Making decisions. May 24, 2017 8:27:39 AM from Joanne Goh to All Participants: understand the role as a manager, ability to coach, confident communicator May 24, 2017 8:28:12 AM from Deepa Dey to All Participants: taking ownership of their decisions May 24, 2017 8:28:15 AM from Kullapa to All Participants: also, having good vision and ability to adapt to change May 24, 2017 8:29:03 AM from Abigail to All Participants: ---------------------------- May 24, 2017 8:29:46 AM from Deepa Dey to All Participants: yes, through various specific trainings May 24, 2017 8:30:18 AM from Vernon to All Participants: yes we do about 70-80% May 24, 2017 8:31:17 AM from Kullapa to All Participants: For me it's skills gain through experience e.g. being decisive, adapt to change, having vision May 24, 2017 8:34:02 AM from Charmaine Cheng to All Participants: Understanding what is considered successful as a people manager is not defined consistently across the region. The leadership vs management is catered through articles (e.g. Harvard Mentor) but could be more specific/practical. May 24, 2017 8:34:45 AM from Abigail to All Participants: ------- Recruitment May 24, 2017 8:34:59 AM from Charmaine Cheng to All Participants: Often May 24, 2017 8:35:13 AM from Joanne Goh to All Participants: Sometimes May 24, 2017 8:35:21 AM from Vernon to All Participants: Often May 24, 2017 8:35:44 AM from Mika to All Participants: Sometimes (We have TA team so they may contact the team, too). May 24, 2017 8:36:22 AM from Cindy Li to All Participants: Sometimes May 24, 2017 8:36:43 AM from Kullapa to All Participants: Same with Deepa May 24, 2017 8:38:16 AM from Abigail to All Participants: ---------- Managing time off requests May 24, 2017 8:38:24 AM from Charmaine Cheng to All Participants: Sometimes May 24, 2017 8:38:26 AM from Vernon to All Participants: somtimes May 24, 2017 8:38:27 AM from Joanne Goh to All Participants: Sometimes May 24, 2017 8:38:28 AM from Mika to All Participants: sometimes May 24, 2017 8:38:31 AM from Deepa Dey to All Participants: Sometimes May 24, 2017 8:38:33 AM from Kullapa to All Participants: Sometimes May 24, 2017 8:38:39 AM from Cindy Li to All Participants: Sometimes May 24, 2017 8:39:03 AM from Abigail to All Participants: ----------Performance management May 24, 2017 8:39:20 AM from Vernon to All Participants: often May 24, 2017 8:39:22 AM from Charmaine Cheng to All Participants: Often May 24, 2017 8:39:25 AM from Joanne Goh to All Participants: Often May 24, 2017 8:39:26 AM from Deepa Dey to All Participants: Often May 24, 2017 8:39:33 AM from Mika to All Participants: Often, especially in Nov/Dec May 24, 2017 8:39:33 AM from Kullapa to All Participants: Often May 24, 2017 8:39:34 AM from Cindy Li to All Participants: often May 24, 2017 8:40:10 AM from Abigail to All Participants: ----- B---- May 24, 2017 8:40:58 AM from Kullapa to All Participants: Workday Job Aid, Training / practices Guidelines, training / briefing sessions May 24, 2017 8:41:21 AM from Vernon to All Participants: agree with Deepa May 24, 2017 8:41:34 AM from Mika to All Participants: I communicate them over the phone, face-to-face, sending job aid. If a new manager joins, give a briefing. May 24, 2017 8:41:35 AM from Charmaine Cheng to All Participants: Performance Improvement Process guidelines, policy on terminations, coach managers through the particular situation to provide ideas on how to either move a person forward or when to identify that the person needs to move on. May 24, 2017 8:41:35 AM from Joanne Goh to All Participants: Verbal, Briefing sessions during mid year and year end, job aids May 24, 2017 8:42:12 AM from Grace Seng to All Participants: Deepa - Perf mgmt, system, process/local country guidelines May 24, 2017 8:43:57 AM from Cindy Li to All Participants: Briefing sessions, Q & A session May 24, 2017 8:44:26 AM from Grace Seng to All Participants: Mika - e.g. of job aids includes extracting impt/main points from general guide or workday screens etc. May 24, 2017 8:45:33 AM from Mika to All Participants: I usually give job aids; they are simlple. May 24, 2017 8:45:40 AM from Abigail to All Participants: ------------- Employee ad-hoc queries May 24, 2017 8:46:07 AM from Charmaine Cheng to All Participants: Often May 24, 2017 8:46:13 AM from Kullapa to All Participants: Sometimes May 24, 2017 8:46:17 AM from Vernon to All Participants: sometimes May 24, 2017 8:46:41 AM from Cindy Li to All Participants: often May 24, 2017 8:46:46 AM from Deepa Dey to All Participants: Sometimes, but very less May 24, 2017 8:46:50 AM from Joanne Goh to All Participants: Often (but i would direct these queries to HR Ops team for non WD queries) May 24, 2017 8:47:20 AM from Mika to All Participants: sometimes May 24, 2017 8:48:29 AM from Abigail to All Participants: ----------------- Building a diverse and inclusive team environment May 24, 2017 8:48:43 AM from Deepa Dey to All Participants: Sometimes May 24, 2017 8:48:50 AM from Kullapa to All Participants: Sometimes May 24, 2017 8:48:53 AM from Vernon to All Participants: never May 24, 2017 8:48:53 AM from Charmaine Cheng to All Participants: Never May 24, 2017 8:49:01 AM from Joanne Goh to All Participants: Never May 24, 2017 8:49:02 AM from Mika to All Participants: Almost never May 24, 2017 8:49:26 AM from Cindy Li to All Participants: almost never May 24, 2017 8:49:59 AM from Joanne Goh to All Participants: to add... for managers who are hiring, then i would have a conversation with the hiring manager on this as part of our usual catch up May 24, 2017 8:51:16 AM from Abigail to All Participants: ----------- Giving feedback to your team May 24, 2017 8:51:33 AM from Joanne Goh to All Participants: never May 24, 2017 8:51:39 AM from Kullapa to All Participants: Sometimes May 24, 2017 8:51:43 AM from Deepa Dey to All Participants: Sometimes May 24, 2017 8:52:12 AM from Vernon to All Participants: often May 24, 2017 8:52:15 AM from Charmaine Cheng to All Participants: Sometimes (they do not often ask for this information but usually in discussions with them, we often touch on how to provide feedback to their team) May 24, 2017 8:52:49 AM from Mika to All Participants: Never, but ofen by a specific manager having issue on managing people May 24, 2017 8:53:16 AM from Cindy Li to All Participants: Sometimes May 24, 2017 8:54:47 AM from Abigail to All Participants: ------------- Coaching your team members May 24, 2017 8:54:54 AM from Vernon to All Participants: sometimes May 24, 2017 8:54:55 AM from Mika to All Participants: Sometimes May 24, 2017 8:55:01 AM from Kullapa to All Participants: Sometimes May 24, 2017 8:55:04 AM from Joanne Goh to All Participants: sometimes May 24, 2017 8:55:05 AM from Charmaine Cheng to All Participants: Sometimes May 24, 2017 8:55:08 AM from Deepa Dey to All Participants: Sometimes May 24, 2017 8:55:09 AM from Cindy Li to All Participants: never May 24, 2017 8:55:49 AM from Abigail to All Participants: ----------Enabling and supporting customer focus May 24, 2017 8:55:59 AM from Mika to All Participants: Never May 24, 2017 8:56:00 AM from Charmaine Cheng to All Participants: Never May 24, 2017 8:56:05 AM from Cindy Li to All Participants: Never May 24, 2017 8:56:08 AM from Kullapa to All Participants: Never May 24, 2017 8:56:10 AM from Joanne Goh to All Participants: never May 24, 2017 8:56:11 AM from Vernon to All Participants: never May 24, 2017 8:56:28 AM from Abigail to All Participants: ------- Providing career development May 24, 2017 8:56:37 AM from Kullapa to All Participants: Sometimes May 24, 2017 8:56:38 AM from Charmaine Cheng to All Participants: Often May 24, 2017 8:56:51 AM from Vernon to All Participants: sometimes May 24, 2017 8:56:51 AM from Joanne Goh to All Participants: Sometimes May 24, 2017 8:56:52 AM from Cindy Li to All Participants: Sometimes, May 24, 2017 8:56:54 AM from Mika to All Participants: Sometimes by managers, but ofen by employees...... May 24, 2017 8:59:38 AM from Abigail to All Participants: -------------- Communicating and modeling an enterprise mindset May 24, 2017 9:00:15 AM from Charmaine Cheng to All Participants: Never May 24, 2017 9:00:17 AM from Joanne Goh to All Participants: never May 24, 2017 9:00:18 AM from Kullapa to All Participants: Almost never May 24, 2017 9:00:21 AM from Vernon to All Participants: Never May 24, 2017 9:00:23 AM from Mika to All Participants: Never May 24, 2017 9:00:25 AM from Cindy Li to All Participants: almost never May 24, 2017 9:02:26 AM from Kullapa to All Participants: 10, 8 May 24, 2017 9:02:50 AM from Mika to All Participants: un... I'm not sure about 8 and 10. I was not asked by managers and not checked carefully. May 24, 2017 9:03:44 AM from Vernon to All Participants: not really May 24, 2017 9:03:51 AM from Kullapa to All Participants: Yes May 24, 2017 9:03:57 AM from Joanne Goh to All Participants: not really... depends on the topic May 24, 2017 9:03:58 AM from Mika to All Participants: not really May 24, 2017 9:04:40 AM from Cindy Li to All Participants: not really especially for 10 May 24, 2017 9:05:01 AM from Mika to All Participants: Usually checking in HUB; there are so many information. And some of them are out-of-date. May 24, 2017 9:05:38 AM from Kullapa to All Participants: Slide presentation in the Hub May 24, 2017 9:06:09 AM from Charmaine Cheng to All Participants: Search function on the Hub especially for HR so that any keywords for documents can be found quickly May 24, 2017 9:06:28 AM from Mika to All Participants: I agree with Charmaine. May 24, 2017 9:06:36 AM from Vernon to All Participants: agree - HUB resources May 24, 2017 9:06:38 AM from Cindy Li to All Participants: too many informatin on the hub May 24, 2017 9:06:59 AM from Joanne Goh to All Participants: agree with charmaine May 24, 2017 9:07:05 AM from Mika to All Participants: Yes.. I hope the search funtion would be better. No out-of-date information. May 24, 2017 9:07:09 AM from Vernon to All Participants: HRFORHR - conntact model May 24, 2017 9:07:20 AM from Kullapa to All Participants: Improve searching function in the Hub will help May 24, 2017 9:07:24 AM from Cindy Li to All Participants: Search function May 24, 2017 9:07:31 AM from Charmaine Cheng to All Participants: Or maybe even links for HR to find the most appropriate global/regional HR contact to discuss further May 24, 2017 9:07:59 AM from Joanne Goh to All Participants: as in who is the global HR person and supports which group May 24, 2017 9:08:13 AM from Kullapa to All Participants: Agree May 24, 2017 9:08:34 AM from Cindy Li to All Participants: agree May 24, 2017 9:13:00 AM from Mika to All Participants: Basically the current one is good. But I'm not sure if 1.5 days virtual session is confortable to participants. May 24, 2017 9:16:29 AM from Emily Finch to All Participants: Hi Mika, at the moment they attend 2.5 hrs on day 1 and 3 hours on day 2 May 24, 2017 9:16:42 AM from Emily Finch to All Participants: so it's more equal to 1 day but across 1.5 days May 24, 2017 9:16:44 AM from Emily Finch to All Participants: if that makes sense May 24, 2017 9:17:08 AM from Mika to All Participants: Oh, I understood. May 24, 2017 9:18:39 AM from Emily Finch to All Participants: constantly snacking on learning! May 24, 2017 9:29:42 AM from Abigail to All Participants: ---------- May 24, 2017 9:30:42 AM from Cindy Li to All Participants: 1, 3, 10 May 24, 2017 9:30:45 AM from Kullapa to All Participants: Leading Change, because we have many transitions and change now so it's very important that managers can lead their people through changes May 24, 2017 9:31:04 AM from Mika to All Participants: 5, 7,8 All skills are important, but these 3 are something managers should do well to manage his/her team to establish good relationship in the team. May 24, 2017 9:31:12 AM from Emily Finch to All Participants: 1,3, 10 Cindy May 24, 2017 9:31:27 AM from Kullapa to All Participants: Also, Innicate and coaching for performance May 24, 2017 9:31:34 AM from Kullapa to All Participants: innovate*