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["SubHeader"]
[" Degree Feedback\t","A71 - Manager Management"]
[" Questions You Must Ask\t","A64 - Budgets and Financial Rep"]
["% of College Degree Earners\t","A60 - Women in Leadership"]
["% of Professional Jobs\t","A60 - Women in Leadership"]
["% of the Population\t","A60 - Women in Leadership"]
["% of the US Workforce\t","A60 - Women in Leadership"]
["A Brief History of Leadership\t","A3 - Leadership And Influence"]
["A Brief History\t","A63 - Workplace Diversity","A64 - Budgets and Financial Rep"]
["A Checklist for Getting Started\t","A48 - Personal Productivity"]
["A Clear Track Ensures Quality Training and Support\t","A66 - Developing New Managers"]
["A Clear Track Is a Guidepost\t","A66 - Developing New Managers"]
["A Dash of Emotion\t","A19 - Change Management"]
["A Final To-Do List\t","A49 - Project Management"]
["A History of Expectancy Theory\t","A67 - Employee Motivation"]
["A History of Reinforcement Theory\t","A67 - Employee Motivation"]
["A Legal Overview\t","A63 - Workplace Diversity"]
["A Personal Inventory\t","A3 - Leadership And Influence"]
["A Take-Home Template\t","A43 - Meeting Management"]
["About the Project Management Body of Knowledge (PMBOK)\t","A49 - Project Management"]
["About the Project Management Institute (PMI)\t","A49 - Project Management"]
["Accept the Risk\t","A51 - Risk Assessment and Manag"]
["Accept the Situation, and Move On\t","A42 - Managing Workplace Anxiet"]
["Accident Reports\t","A51 - Risk Assessment and Manag"]
["Accident Response Plans\t","A51 - Risk Assessment and Manag"]
["Accommodating\t","A22 - Conflict Resolution"]
["Action Plans and Evaluation Forms\t","A7 - Emotional Intelligence","A21 - Coaching and Mentoring","A63 - Workplace Diversity","A68 - Employee Onboarding","A71 - Manager Management","A72 - Middle Manager","A75 - Performance Management"]
["Action Plans and Evaluations\t","A19 - Change Management","A19 - Change Management","A22 - Conflict Resolution","A22 - Conflict Resolution","A24 - Customer Service","A24 - Customer Service","A42 - Managing Workplace Anxiet","A43 - Meeting Management","A43 - Meeting Management","A48 - Personal Productivity","A48 - Personal Productivity","A49 - Project Management","A49 - Project Management","A55 - Stress Management","A63 - Workplace Diversity","A64 - Budgets and Financial Rep","A64 - Budgets and Financial Rep","A67 - Employee Motivation","A67 - Employee Motivation","A69 - Generation Gaps","A69 - Generation Gaps","A72 - Middle Manager","A3 - Leadership And Influence","A3 - Leadership And Influence"]
["Active Listening and Body Language\t","A2 - Improving Self Awareness"]
["Actively Recruit Women\t","A60 - Women in Leadership"]
["Adapting the GROW Model for Mentoring\t","A21 - Coaching and Mentoring"]
["Addressing Complaints\t","A24 - Customer Service"]
["Addressing Concerns and Issues\t","A19 - Change Management"]
["Addressing Different Learning Styles\t","A2 - Improving Self Awareness"]
["Addressing Different Thinking Styles\t","A2 - Improving Self Awareness"]
["Addressing Team Morale\t","A67 - Employee Motivation"]
["Adjusting for Special Circumstances\t","A64 - Budgets and Financial Rep"]
["Adjusting on the Fly\t","A65 - Developing a Lunch and Le"]
["Adopting a Communication Style\t","A69 - Generation Gaps"]
["Always Keep Your Cool\t","A53 - Social Intelligence"]
["An Introduction to Kouzes and Posner\t","A3 - Leadership And Influence"]
["Analyze Information\t","A51 - Risk Assessment and Manag"]
["Annual Reports\t","A64 - Budgets and Financial Rep"]
["Anxiety Can Happen Without a Cause\t","A42 - Managing Workplace Anxiet"]
["Anxiety\t","A68 - Employee Onboarding"]
["Appearance Counts!\t","A24 - Customer Service"]
["Appropriate Uses in the Workplace\t","A67 - Employee Motivation"]
["Are Current Control Measures Sufficient?\t","A51 - Risk Assessment and Manag"]
["Are They Adequate?\t","A51 - Risk Assessment and Manag"]
["Arrival\t","A68 - Employee Onboarding","A73 - Millennial Onboarding"]
["Articulate your Emotions Using Language\t","A7 - Emotional Intelligence"]
["Ask “What would happen if … ?”\t","A51 - Risk Assessment and Manag"]
["Ask For Feedback\t","A53 - Social Intelligence"]
["Ask Good Questions\t","A53 - Social Intelligence"]
["Ask Questions\t","A70 - Life Coaching Essentials"]
["Ask the Right Questions\t","A16 - Business Acumen"]
["Asking for Help\t","A66 - Developing New Managers"]
["Asking Open Questions\t","A22 - Conflict Resolution"]
["Asking Questions\t","A7 - Emotional Intelligence","A63 - Workplace Diversity"]
["Assess Progress\t","A70 - Life Coaching Essentials"]
["Assessing a Situation\t","A7 - Emotional Intelligence"]
["Assessing Needs and Wants\t","A49 - Project Management"]
["Assessments\t","A75 - Performance Management"]
["Asset Management\t","A16 - Business Acumen"]
["Assets\t","A16 - Business Acumen"]
["Assists in Recruiting Millennials\t","A60 - Women in Leadership"]
["Attainable Goals\t","A75 - Performance Management"]
["Attitude\t","A69 - Generation Gaps"]
["Attunement\t","A53 - Social Intelligence"]
["Authenticity Is Key\t","A47 - Personal Branding"]
["Authority (What They Can and Can’t Do)\t","A71 - Manager Management"]
["Available Support\t","A74 - mLearning Essentials"]
["Avoid the Risk\t","A51 - Risk Assessment and Manag"]
["Avoid Turnovers with a Retention Plan\t","A69 - Generation Gaps"]
["Avoidance Can Cause a Cycle of Anxiety\t","A42 - Managing Workplace Anxiet"]
["Avoiding Social Situations\t","A42 - Managing Workplace Anxiet"]
["Avoiding\t","A22 - Conflict Resolution"]
["Back It Up!\t","A65 - Developing a Lunch and Le"]
["Background\t","A69 - Generation Gaps"]
["Balance Sheet\t","A16 - Business Acumen"]
["Balance Sheets\t","A64 - Budgets and Financial Rep"]
["Bankruptcy Ratios\t","A64 - Budgets and Financial Rep"]
["Basics of Control\t","A72 - Middle Manager"]
["Basics of Motivation\t","A72 - Middle Manager"]
["Basics of Organizational Strategy\t","A72 - Middle Manager"]
["Be a Mentor, Not an Authority Figure\t","A73 - Millennial Onboarding"]
["Be a Professional\t","A47 - Personal Branding"]
["Be Aware of Your Movements\t","A53 - Social Intelligence"]
["Be Bold\t","A47 - Personal Branding"]
["Be Consistent\t","A53 - Social Intelligence"]
["Be Hands-On and Involved\t","A73 - Millennial Onboarding"]
["Be Open to Change\t","A53 - Social Intelligence"]
["Be Real\t","A47 - Personal Branding"]
["Begin Small and Build Up to Larger Challenges\t","A42 - Managing Workplace Anxiet"]
["Behavior Modification in Four Steps\t","A67 - Employee Motivation"]
["Being Adaptable and Flexible\t","A53 - Social Intelligence"]
["Being an Inspirational Role Model\t","A3 - Leadership And Influence"]
["Being Assertive\t","A4 - Time Management"]
["Being Intuitive\t","A16 - Business Acumen"]
["Being Zealous without Being Offensive\t","A7 - Emotional Intelligence"]
["Benefits of a Remote Workforce\t","A1 - High Performance Teams (Re"]
["Benefits of Emotional Intelligence\t","A7 - Emotional Intelligence"]
["Benefits of Generation Gaps\t","A69 - Generation Gaps"]
["Benefits of High Performance Teams\t","A1 - High Performance Teams (Re"]
["Benefits of Mentoring\t","A60 - Women in Leadership"]
["Blending the Two Models\t","A21 - Coaching and Mentoring"]
["Blogging\t","A47 - Personal Branding"]
["Bluetooth\t","A74 - mLearning Essentials"]
["Body Language\t","A7 - Emotional Intelligence","A63 - Workplace Diversity"]
["Bonuses and Incentives\t","A71 - Manager Management"]
["Brand Mantra\t","A47 - Personal Branding"]
["Breaking Down the Stereotypes\t","A69 - Generation Gaps"]
["Bringing it All Together\t","A7 - Emotional Intelligence"]
["Build Ownership\t","A71 - Manager Management"]
["Build Rapport\t","A47 - Personal Branding"]
["Build Relationships between Team Members and Management\t","A1 - High Performance Teams (Re"]
["Building a Plan\t","A22 - Conflict Resolution"]
["Building Positive Energy and Goodwill\t","A22 - Conflict Resolution"]
["Building Support\t","A19 - Change Management"]
["Building the Agenda\t","A4 - Time Management"]
["Building the Team\t","A19 - Change Management"]
["Building the Work Breakdown Structure\t","A49 - Project Management"]
["Building Trust\t","A21 - Coaching and Mentoring"]
["Building Your Own Motivational Plan\t","A67 - Employee Motivation"]
["Business Coaching\t","A70 - Life Coaching Essentials"]
["Calculating Return on Investment (ROI)\t","A64 - Budgets and Financial Rep"]
["Can Be a Great Motivator\t","A42 - Managing Workplace Anxiet"]
["Capture\t","A74 - mLearning Essentials"]
["Career Coaching\t","A70 - Life Coaching Essentials"]
["Case Study I\t","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management"]
["Case Study II\t","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management","A75 - Performance Management"]
["Case Study\t","A7 - Emotional Intelligence","A7 - Emotional Intelligence","A7 - Emotional Intelligence","A7 - Emotional Intelligence","A7 - Emotional Intelligence","A7 - Emotional Intelligence","A7 - Emotional Intelligence","A7 - Emotional Intelligence","A7 - Emotional Intelligence","A7 - Emotional Intelligence","A16 - Business Acumen","A16 - Business Acumen","A16 - Business Acumen","A16 - Business Acumen","A16 - Business Acumen","A16 - Business Acumen","A16 - Business Acumen","A16 - Business Acumen","A16 - Business Acumen","A16 - Business Acumen","A19 - Change Management","A19 - Change Management","A19 - Change Management","A19 - Change Management","A19 - Change Management","A19 - Change Management","A19 - Change Management","A19 - Change Management","A19 - Change Management","A19 - Change Management","A21 - Coaching and Mentoring","A21 - Coaching and Mentoring","A21 - Coaching and Mentoring","A21 - Coaching and Mentoring","A21 - Coaching and Mentoring","A21 - Coaching and Mentoring","A21 - Coaching and Mentoring","A21 - Coaching and Mentoring","A21 - Coaching and Mentoring","A21 - Coaching and Mentoring","A22 - Conflict Resolution","A22 - Conflict Resolution","A22 - Conflict Resolution","A22 - Conflict Resolution","A22 - Conflict Resolution","A22 - Conflict Resolution","A22 - Conflict Resolution","A22 - Conflict Resolution","A22 - Conflict Resolution","A22 - Conflict Resolution","A24 - Customer Service","A24 - Customer Service","A24 - Customer Service","A24 - Customer Service","A24 - Customer Service","A24 - Customer Service","A24 - Customer Service","A24 - Customer Service","A24 - Customer Service","A24 - Customer Service","A42 - Managing Workplace Anxiet","A42 - Managing Workplace Anxiet","A42 - Managing Workplace Anxiet","A42 - Managing Workplace Anxiet","A42 - Managing Workplace Anxiet","A42 - Managing Workplace Anxiet","A42 - Managing Workplace Anxiet","A42 - Managing Workplace Anxiet","A42 - Managing Workplace Anxiet","A42 - Managing Workplace Anxiet","A43 - Meeting Management","A43 - Meeting Management","A43 - Meeting Management","A43 - Meeting Management","A43 - Meeting Management","A43 - Meeting Management","A43 - Meeting Management","A43 - Meeting Management","A43 - Meeting Management","A43 - Meeting Management","A47 - Personal Branding","A47 - Personal Branding","A47 - Personal Branding","A47 - Personal Branding","A47 - Personal Branding","A47 - Personal Branding","A47 - Personal Branding","A47 - Personal Branding","A47 - Personal Branding","A47 - Personal Branding","A48 - Personal Productivity","A48 - Personal Productivity","A48 - Personal Productivity","A48 - Personal Productivity","A48 - Personal Productivity","A48 - Personal Productivity","A48 - Personal Productivity","A48 - Personal Productivity","A48 - Personal Productivity","A48 - Personal Productivity","A51 - Risk Assessment and Manag","A51 - Risk Assessment and Manag","A51 - Risk Assessment and Manag","A51 - Risk Assessment and Manag","A51 - Risk Assessment and Manag","A51 - Risk Assessment and Manag","A51 - Risk Assessment and Manag","A51 - Risk Assessment and Manag","A51 - Risk Assessment and Manag","A51 - Risk Assessment and Manag","A53 - Social Intelligence","A53 - Social Intelligence","A53 - Social Intelligence","A53 - Social Intelligence","A53 - Social Intelligence","A53 - Social Intelligence","A53 - Social Intelligence","A53 - Social Intelligence","A53 - Social Intelligence","A53 - Social Intelligence","A55 - Stress Management","A55 - Stress Management","A55 - Stress Management","A55 - Stress Management","A55 - Stress Management","A55 - Stress Management","A55 - Stress Management","A55 - Stress Management","A55 - Stress Management","A55 - Stress Management","A60 - Women in Leadership","A60 - Women in Leadership","A60 - Women in Leadership","A60 - Women in Leadership","A60 - Women in Leadership","A60 - Women in Leadership","A60 - Women in Leadership","A60 - Women in Leadership","A60 - Women in Leadership","A60 - Women in Leadership","A64 - Budgets and Financial Rep","A64 - Budgets and Financial Rep","A64 - Budgets and Financial Rep","A64 - Budgets and Financial Rep","A64 - Budgets and Financial Rep","A64 - Budgets and Financial Rep","A64 - Budgets and Financial Rep","A64 - Budgets and Financial Rep","A64 - Budgets and Financial Rep","A64 - Budgets and Financial Rep","A65 - Developing a Lunch and Le","A65 - Developing a Lunch and Le","A65 - Developing a Lunch and Le","A65 - Developing a Lunch and Le","A65 - Developing a Lunch and Le","A65 - Developing a Lunch and Le","A65 - Developing a Lunch and Le","A65 - Developing a Lunch and Le","A65 - Developing a Lunch and Le","A65 - Developing a Lunch and Le","A66 - Developing New Managers","A66 - Developing New Managers","A66 - Developing New Managers","A66 - Developing New Managers","A66 - Developing New Managers","A66 - Developing New Managers","A66 - Developing New Managers","A66 - Developing New Managers","A66 - Developing New Managers","A66 - Developing New Managers","A67 - Employee Motivation","A67 - Employee Motivation","A67 - Employee Motivation","A67 - Employee Motivation","A67 - Employee Motivation","A67 - Employee Motivation","A67 - Employee Motivation","A67 - Employee Motivation","A67 - Employee Motivation","A67 - Employee Motivation","A68 - Employee Onboarding","A68 - Employee Onboarding","A68 - Employee Onboarding","A68 - Employee Onboarding","A68 - Employee Onboarding","A68 - Employee Onboarding","A68 - Employee Onboarding","A68 - Employee Onboarding","A68 - Employee Onboarding","A68 - Employee Onboarding","A69 - Generation Gaps","A69 - Generation Gaps","A69 - Generation Gaps","A69 - Generation Gaps","A69 - Generation Gaps","A69 - Generation Gaps","A69 - Generation Gaps","A69 - Generation Gaps","A69 - Generation Gaps","A69 - Generation Gaps","A70 - Life Coaching Essentials","A70 - Life Coaching Essentials","A70 - Life Coaching Essentials","A70 - Life Coaching Essentials","A70 - Life Coaching Essentials","A70 - Life Coaching Essentials","A70 - Life Coaching Essentials","A70 - Life Coaching Essentials","A70 - Life Coaching Essentials","A70 - Life Coaching Essentials","A71 - Manager Management","A71 - Manager Management","A71 - Manager Management","A71 - Manager Management","A71 - Manager Management","A71 - Manager Management","A71 - Manager Management","A71 - Manager Management","A71 - Manager Management","A71 - Manager Management","A72 - Middle Manager","A72 - Middle Manager","A72 - Middle Manager","A72 - Middle Manager","A72 - Middle Manager","A72 - Middle Manager","A72 - Middle Manager","A72 - Middle Manager","A72 - Middle Manager","A72 - Middle Manager","A73 - Millennial Onboarding","A73 - Millennial Onboarding","A73 - Millennial Onboarding","A73 - Millennial Onboarding","A73 - Millennial Onboarding","A73 - Millennial Onboarding","A73 - Millennial Onboarding","A73 - Millennial Onboarding","A73 - Millennial Onboarding","A73 - Millennial Onboarding","A74 - mLearning Essentials","A74 - mLearning Essentials","A74 - mLearning Essentials","A74 - mLearning Essentials","A74 - mLearning Essentials","A74 - mLearning Essentials","A74 - mLearning Essentials","A74 - mLearning Essentials","A74 - mLearning Essentials","A74 - mLearning Essentials","A75 - Performance Management","A1 - High Performance Teams (Re","A1 - High Performance Teams (Re","A1 - High Performance Teams (Re","A1 - High Performance Teams (Re","A1 - High Performance Teams (Re","A1 - High Performance Teams (Re","A1 - High Performance Teams (Re","A1 - High Performance Teams (Re","A1 - High Performance Teams (Re","A1 - High Performance Teams (Re","A2 - Improving Self Awareness","A2 - Improving Self Awareness","A2 - Improving Self Awareness","A2 - Improving Self Awareness","A2 - Improving Self Awareness","A2 - Improving Self Awareness","A2 - Improving Self Awareness","A2 - Improving Self Awareness","A2 - Improving Self Awareness","A2 - Improving Self Awareness","A3 - Leadership And Influence","A3 - Leadership And Influence","A3 - Leadership And Influence","A3 - Leadership And Influence","A3 - Leadership And Influence","A3 - Leadership And Influence","A3 - Leadership And Influence","A3 - Leadership And Influence","A3 - Leadership And Influence","A3 - Leadership And Influence","A4 - Time Management","A4 - Time Management","A4 - Time Management","A4 - Time Management","A4 - Time Management","A4 - Time Management","A4 - Time Management","A4 - Time Management","A4 - Time Management","A4 - Time Management"]
["Cash Flow Statement\t","A16 - Business Acumen"]
["Categories of Emotion\t","A2 - Improving Self Awareness"]
["Caught in a Bad Spot?\t","A47 - Personal Branding"]
["Celebrating Accomplishments\t","A3 - Leadership And Influence"]
["Celebrating Successes\t","A19 - Change Management","A49 - Project Management"]
["Cell Phone and PDA Ringing\t","A43 - Meeting Management"]
["CEO/CFO Certification\t","A64 - Budgets and Financial Rep"]
["Change Management\t","A16 - Business Acumen"]
["Changing Your Personal Approach\t","A63 - Workplace Diversity"]
["Characteristics and Costs of Useful Information\t","A72 - Middle Manager"]
["Characteristics of a Leader\t","A3 - Leadership And Influence"]
["Characteristics of Good Feedback\t","A68 - Employee Onboarding"]
["Characteristics of Quality Feedback\t","A73 - Millennial Onboarding"]
["Characteristics\t","A68 - Employee Onboarding"]
["Choosing a Course of Action\t","A63 - Workplace Diversity"]
["Choosing a Path\t","A63 - Workplace Diversity"]
["Choosing a Physical Arrangement\t","A43 - Meeting Management"]
["Choosing a Response\t","A63 - Workplace Diversity"]
["Choosing a Solution\t","A22 - Conflict Resolution"]
["Choosing the Time and Place\t","A22 - Conflict Resolution","A43 - Meeting Management"]
["Choosing Your Final Approach\t","A21 - Coaching and Mentoring"]
["Choosing Your Steps\t","A22 - Conflict Resolution"]
["Choosing Your Vision\t","A3 - Leadership And Influence"]
["Chunk, Block, and Tackle\t","A4 - Time Management"]
["Clarity\t","A68 - Employee Onboarding"]
["Clean up or Teardown\t","A65 - Developing a Lunch and Le"]
["Clear and Defined\t","A47 - Personal Branding"]
["Clearly Define Competencies Needed\t","A66 - Developing New Managers"]
["Clearly Define Roles and Competencies\t","A66 - Developing New Managers"]
["Clearly Define the Management Track\t","A66 - Developing New Managers"]
["Coach or Delegate the Solution\t","A71 - Manager Management"]
["Collaborate on Criteria to be Evaluated\t","A71 - Manager Management"]
["Collaborating\t","A22 - Conflict Resolution"]
["Collaboration Applications\t","A4 - Time Management"]
["Committed\t","A1 - High Performance Teams (Re"]
["Common Issues\t","A51 - Risk Assessment and Manag"]
["Common Obstacles\t","A21 - Coaching and Mentoring"]
["Common Reactions to Change\t","A19 - Change Management"]
["Common Types of Budgets\t","A64 - Budgets and Financial Rep"]
["Commonly Used Terms\t","A64 - Budgets and Financial Rep"]
["Communicate with Power\t","A53 - Social Intelligence"]
["Communicate\t","A74 - mLearning Essentials"]
["Communicating to the Organization\t","A51 - Risk Assessment and Manag"]
["Communicating with Flexibility and Authenticity\t","A7 - Emotional Intelligence"]
["Communicating With Power\t","A63 - Workplace Diversity"]
["Communicating Your Vision\t","A3 - Leadership And Influence"]
["Communication and Creativity Coaching\t","A70 - Life Coaching Essentials"]
["Competency Assessment Defined\t","A75 - Performance Management"]
["Competing\t","A22 - Conflict Resolution"]
["Completing the Project Charter\t","A49 - Project Management"]
["Completing the Project Planning Worksheet\t","A49 - Project Management"]
["Completion of Action Plans and Evaluations\t","A68 - Employee Onboarding"]
["Compromising\t","A22 - Conflict Resolution"]
["Computer Based Methods\t","A64 - Budgets and Financial Rep"]
["Computer\t","A74 - mLearning Essentials"]
["Conceptualization\t","A75 - Performance Management"]
["Consequence Scale\t","A51 - Risk Assessment and Manag"]
["Consistent Image\t","A47 - Personal Branding"]
["Consult with Employees\t","A51 - Risk Assessment and Manag"]
["Content is King\t","A47 - Personal Branding"]
["Content\t","A74 - mLearning Essentials","A74 - mLearning Essentials"]
["Continuous Assessment\t","A16 - Business Acumen"]
["Continuous Growth and Development\t","A66 - Developing New Managers"]
["Continuous Learning\t","A74 - mLearning Essentials"]
["Control Methods\t","A72 - Middle Manager"]
["Conversation Topics\t","A53 - Social Intelligence"]
["Cope with Pressure and Stress\t","A70 - Life Coaching Essentials"]
["Coping with Insults\t","A24 - Customer Service"]
["Coping with Pushback\t","A19 - Change Management"]
["Corporate and Personal Integration\t","A47 - Personal Branding"]
["Corporate, Industry, Firm Level Strategies\t","A72 - Middle Manager"]
["Counseling Employees\t","A1 - High Performance Teams (Re"]
["Coverage Ratios\t","A64 - Budgets and Financial Rep"]
["Create a Development Plan\t","A66 - Developing New Managers"]
["Create a Management Track\t","A66 - Developing New Managers"]
["Create a Safe Place\t","A1 - High Performance Teams (Re"]
["Create a Shared Vision\t","A71 - Manager Management"]
["Create a Succession Plan\t","A69 - Generation Gaps"]
["Create a Supportive Environment\t","A71 - Manager Management"]
["Create a Women’s Networking Group\t","A60 - Women in Leadership"]
["Create an Informal Program\t","A73 - Millennial Onboarding"]
["Create and Document Best Practices\t","A66 - Developing New Managers"]
["Create and Encourage Networking Opportunities\t","A60 - Women in Leadership"]
["Create and Encourage Training Opportunities\t","A60 - Women in Leadership"]
["Create and Promote a Woman-Friendly Culture\t","A60 - Women in Leadership"]
["Creating a Cause and Effect Diagram\t","A22 - Conflict Resolution"]
["Creating a Communication Plan\t","A49 - Project Management"]
["Creating a Customized Presentation\t","A65 - Developing a Lunch and Le"]
["Creating a Long-Term Plan\t","A3 - Leadership And Influence"]
["Creating a Motivational Job\t","A67 - Employee Motivation"]
["Creating a Motivational Organization\t","A67 - Employee Motivation"]
["Creating a Plan\t","A55 - Stress Management","A4 - Time Management"]
["Creating a Powerful First Impression\t","A7 - Emotional Intelligence"]
["Creating a Risk Management Plan\t","A49 - Project Management"]
["Creating a Shortlist\t","A22 - Conflict Resolution"]
["Creating a Statement of Work\t","A49 - Project Management"]
["Creating a Stress Log\t","A55 - Stress Management"]
["Creating a Support System\t","A63 - Workplace Diversity","A3 - Leadership And Influence"]
["Creating a Task List\t","A49 - Project Management"]
["Creating an Action Plan\t","A22 - Conflict Resolution","A3 - Leadership And Influence"]
["Creating an Affinity Group\t","A69 - Generation Gaps"]
["Creating an Impact\t","A3 - Leadership And Influence"]
["Creating Criteria\t","A22 - Conflict Resolution"]
["Creating Effective Actions\t","A55 - Stress Management","A55 - Stress Management","A55 - Stress Management"]
["Creating Mutual Gain Options and Multiple Option Solutions\t","A22 - Conflict Resolution"]
["Creating Mutual Respect\t","A3 - Leadership And Influence"]
["Creating Requirements and Deliverables\t","A49 - Project Management"]
["Creating the Agenda\t","A43 - Meeting Management"]
["Creating the Final Plan\t","A21 - Coaching and Mentoring"]
["Creating the Schedule\t","A48 - Personal Productivity","A49 - Project Management"]
["Creating Your Productivity Journal\t","A4 - Time Management"]
["Cues to Watch For\t","A53 - Social Intelligence"]
["Cultivating Positivity\t","A2 - Improving Self Awareness"]
["Culture of Accountability\t","A60 - Women in Leadership"]
["Culture of Work-Life Balance\t","A60 - Women in Leadership"]
["Current Events\t","A53 - Social Intelligence"]
["Dealing with At-Your-Desk Requests\t","A24 - Customer Service"]
["Dealing with E-mail\t","A4 - Time Management"]
["Dealing with Individual Morale Problems\t","A67 - Employee Motivation"]
["Dealing with Legal and Physical Threats\t","A24 - Customer Service"]
["Dealing with Overtime\t","A43 - Meeting Management"]
["Dealing with Vulgarity\t","A24 - Customer Service"]
["Deciding if a Meeting is Necessary\t","A4 - Time Management"]
["Deciding Whether to Lease or Buy\t","A64 - Budgets and Financial Rep"]
["Decisiveness\t","A16 - Business Acumen"]
["De-Clutter\t","A4 - Time Management"]
["Decreased Costs\t","A74 - mLearning Essentials"]
["Decreased Quality of Communication\t","A74 - mLearning Essentials"]
["Decreasing Arousal\t","A2 - Improving Self Awareness"]
["Deep Breathing\t","A55 - Stress Management"]
["De-Escalating Anger\t","A24 - Customer Service"]
["Define Requirements – Provide Specific Instructions\t","A73 - Millennial Onboarding"]
["Define Your Strengths\t","A47 - Personal Branding"]
["Defining Leadership\t","A3 - Leadership And Influence"]
["Defining Requirements\t","A68 - Employee Onboarding"]
["Defining Your Strategy\t","A19 - Change Management"]
["Delegating\t","A19 - Change Management"]
["Departmentalization\t","A72 - Middle Manager"]
["Dependence on Technology\t","A74 - mLearning Essentials"]
["Designating a Mentor\t","A68 - Employee Onboarding"]
["Designing Organizational Process\t","A72 - Middle Manager"]
["Desired Results\t","A75 - Performance Management"]
["Determining the Payback Period\t","A64 - Budgets and Financial Rep"]
["Determining Your Way\t","A3 - Leadership And Influence"]
["Develop a Sense of Always Learning\t","A16 - Business Acumen"]
["Develop an Action Plan\t","A70 - Life Coaching Essentials"]
["Develop and Maintain Vision\t","A70 - Life Coaching Essentials"]
["Develop Those with Management Goals\t","A66 - Developing New Managers"]
["Developing a Tracking System\t","A48 - Personal Productivity"]
["Developing Empathy\t","A2 - Improving Self Awareness"]
["Developing Humility\t","A2 - Improving Self Awareness"]
["Developing Your Inner Innovator\t","A3 - Leadership And Influence"]
["Development Begins Early\t","A66 - Developing New Managers"]
["Devices Available\t","A74 - mLearning Essentials"]
["Difficulty in Accepting Negative Feedback\t","A42 - Managing Workplace Anxiet"]
["Difficulty in Focusing on Tasks\t","A42 - Managing Workplace Anxiet"]
["Difficulty Making Life Decisions\t","A70 - Life Coaching Essentials"]
["Digging Deeper into Your Options\t","A22 - Conflict Resolution"]
["Disagreeing Constructively\t","A7 - Emotional Intelligence"]
["Discover Your Barriers to Hiring\t","A60 - Women in Leadership"]
["Discover Your Barriers to Retention\t","A60 - Women in Leadership"]
["Disruptions\t","A65 - Developing a Lunch and Le"]
["Do Drills\t","A70 - Life Coaching Essentials"]
["Do Not Micromanage\t","A71 - Manager Management"]
["Don’t Assign Vague Responsibilities\t","A1 - High Performance Teams (Re"]
["Don’t Discount Feelings\t","A53 - Social Intelligence"]
["Don’t Ignore Any Mentions\t","A47 - Personal Branding"]
["Don’t Judge\t","A53 - Social Intelligence"]
["Don’t Jump to Conclusions\t","A53 - Social Intelligence"]
["Don’t Lead as a Dictator\t","A1 - High Performance Teams (Re"]
["Don’t Show Fake Emotions\t","A53 - Social Intelligence"]
["Don't Delay in Responding\t","A1 - High Performance Teams (Re"]
["Don't Forget to Share Success\t","A1 - High Performance Teams (Re"]
["Dress for Success\t","A47 - Personal Branding"]
["Eat During or After?\t","A65 - Developing a Lunch and Le"]
["Eat That Frog!\t","A48 - Personal Productivity","A4 - Time Management"]
["Eating Properly\t","A55 - Stress Management"]
["Eating Well and Exercise\t","A42 - Managing Workplace Anxiet"]
["Effective Communication\t","A16 - Business Acumen"]
["Eliminate Electronic Ping Pong\t","A24 - Customer Service"]
["Email Communication\t","A1 - High Performance Teams (Re"]
["E-Mail Lists and Online Groups\t","A4 - Time Management"]
["Embrace the Hot Zone\t","A69 - Generation Gaps"]
["Embracing the Unfamiliar\t","A69 - Generation Gaps"]
["Emergency Action Plan\t","A51 - Risk Assessment and Manag"]
["Emotional Arousal\t","A2 - Improving Self Awareness"]
["Emotional Intelligence\t","A2 - Improving Self Awareness"]
["Emotional Valence\t","A2 - Improving Self Awareness"]
["Empathy\t","A7 - Emotional Intelligence"]
["Employee Anxiety\t","A73 - Millennial Onboarding"]
["Employee Feedback and Concerns\t","A1 - High Performance Teams (Re"]
["Employee Turnover\t","A68 - Employee Onboarding","A73 - Millennial Onboarding"]
["Empower New Managers\t","A66 - Developing New Managers"]
["Emulate Effective Managers\t","A66 - Developing New Managers"]
["Encourage Communication\t","A74 - mLearning Essentials"]
["Encourage Mentor Relationships\t","A66 - Developing New Managers"]
["Encourage Mentoring\t","A66 - Developing New Managers"]
["Encourage Peer Networking\t","A66 - Developing New Managers"]
["Encourage the Learning of Leadership Skills\t","A60 - Women in Leadership"]
["Encourage Training at Every Stage of the Career\t","A60 - Women in Leadership"]
["Encourage Women to Join Organizations\t","A60 - Women in Leadership"]
["Encourage Women to Mentor\t","A60 - Women in Leadership"]
["Encouraging Diversity in the Workplace\t","A63 - Workplace Diversity"]
["Encouraging Growth and Development\t","A21 - Coaching and Mentoring","A67 - Employee Motivation"]
["Encouraging Growth in Others\t","A3 - Leadership And Influence"]
["Encouraging Social Changes\t","A63 - Workplace Diversity"]
["Encouraging Workplace Changes\t","A63 - Workplace Diversity"]
["Engage Employees One on One\t","A73 - Millennial Onboarding"]
["Engage Employees\t","A74 - mLearning Essentials"]
["Enhancing Work Team Effectiveness\t","A72 - Middle Manager"]
["Equipment Training\t","A74 - mLearning Essentials"]
["Equity Theory\t","A72 - Middle Manager"]
["Equity\t","A16 - Business Acumen"]
["Ergonomics \t","A48 - Personal Productivity"]
["Establish an End Goal\t","A74 - mLearning Essentials"]
["Establish Attainable Goals\t","A42 - Managing Workplace Anxiet"]
["Establish Guidelines\t","A74 - mLearning Essentials"]
["Establish Regular Check Ins\t","A66 - Developing New Managers"]
["Establish Resource People\t","A66 - Developing New Managers"]
["Establishing a Support System\t","A55 - Stress Management"]
["Establishing Baselines\t","A49 - Project Management"]
["Establishing Common Ground\t","A24 - Customer Service"]
["Estimating Costs\t","A49 - Project Management"]
["Estimating Resources\t","A49 - Project Management"]
["Estimating Time\t","A49 - Project Management"]
["Evaluate Past Decisions\t","A16 - Business Acumen"]
["Evaluate the Information\t","A16 - Business Acumen"]
["Evaluating and Adapting\t","A19 - Change Management","A48 - Personal Productivity","A48 - Personal Productivity","A67 - Employee Motivation","A67 - Employee Motivation","A75 - Performance Management"]
["Evaluating the Situation\t","A22 - Conflict Resolution"]
["Evaluation\t","A75 - Performance Management"]
["Everything is Related\t","A16 - Business Acumen"]
["Examining Root Causes\t","A22 - Conflict Resolution"]
["Example Rituals\t","A4 - Time Management"]
["Examples and Case Studies\t","A19 - Change Management"]
["Excellent Communication\t","A1 - High Performance Teams (Re"]
["Excessive Self Discipline\t","A2 - Improving Self Awareness"]
["Executing the Plan\t","A4 - Time Management"]
["Executive Coaching\t","A70 - Life Coaching Essentials"]
["Exercise\t","A2 - Improving Self Awareness"]
["Exercising Regularly\t","A55 - Stress Management"]
["Expectancy Theory\t","A72 - Middle Manager"]
["Experience\t","A75 - Performance Management"]
["Experimentation\t","A75 - Performance Management"]
["Exploring the Past\t","A21 - Coaching and Mentoring"]
["Express Confidence in Their Abilities\t","A71 - Manager Management"]
["External Events\t","A51 - Risk Assessment and Manag"]
["Extrapolation\t","A64 - Budgets and Financial Rep"]
["Factoring in Historical Data\t","A64 - Budgets and Financial Rep"]
["Facts vs. Emotions\t","A53 - Social Intelligence"]
["Fail. Learn. Repeat.\t","A47 - Personal Branding"]
["Family and Parenting Coaching\t","A70 - Life Coaching Essentials"]
["Feedback Delivery Tools\t","A68 - Employee Onboarding"]
["Feeling Overwhelmed\t","A42 - Managing Workplace Anxiet"]
["Final Destination\t","A75 - Performance Management"]
["Financial Ratios\t","A16 - Business Acumen"]
["Finding a Sanctuary\t","A55 - Stress Management"]
["Finding Common Ground\t","A22 - Conflict Resolution"]
["Finding the Best Location\t","A65 - Developing a Lunch and Le"]
["First Day Checklist\t","A68 - Employee Onboarding","A73 - Millennial Onboarding"]
["First Day\t","A73 - Millennial Onboarding"]
["First Impressions\t","A47 - Personal Branding"]
["First Month\t","A68 - Employee Onboarding","A73 - Millennial Onboarding"]
["First Week\t","A68 - Employee Onboarding","A73 - Millennial Onboarding"]
["Five Easy Steps for the Leader and the Individual\t","A19 - Change Management","A19 - Change Management"]
["Five Steps\t","A68 - Employee Onboarding","A68 - Employee Onboarding"]
["Flexibility\t","A1 - High Performance Teams (Re"]
["Flexible\t","A16 - Business Acumen"]
["Focus Group\t","A65 - Developing a Lunch and Le"]
["Focus Millennia’s Exploratory Drive on Work\t","A73 - Millennial Onboarding"]
["Focused Listening\t","A7 - Emotional Intelligence"]
["Focusing on Progress\t","A21 - Coaching and Mentoring"]
["Focusing on the Relationship\t","A21 - Coaching and Mentoring"]
["Following up – Regular, Informal Follow Ups\t","A73 - Millennial Onboarding"]
["Following Up\t","A24 - Customer Service","A68 - Employee Onboarding"]
["Follow-up with the Manager or Employee\t","A71 - Manager Management"]
["Food Issues\t","A65 - Developing a Lunch and Le"]
["Forget About Yourself\t","A53 - Social Intelligence"]
["Form a Work Plan\t","A74 - mLearning Essentials"]
["Formal Feedback\t","A68 - Employee Onboarding","A73 - Millennial Onboarding"]
["Formal Financial Models\t","A64 - Budgets and Financial Rep"]
["Gaining Closure on the Parking Lot\t","A63 - Workplace Diversity"]
["Gather Information from Both Sides\t","A71 - Manager Management"]
["Gather Information\t","A51 - Risk Assessment and Manag"]
["Gathering Data\t","A19 - Change Management"]
["Gathering Materials\t","A43 - Meeting Management"]
["Gathering Related Information\t","A64 - Budgets and Financial Rep"]
["Gender Differences are Overemphasized\t","A60 - Women in Leadership"]
["Gender Differences are Undervalued\t","A60 - Women in Leadership"]
["General Life Coaching\t","A70 - Life Coaching Essentials"]
["General Principles\t","A68 - Employee Onboarding"]
["Generalized Anxiety Disorder\t","A42 - Managing Workplace Anxiet"]
["Generate, Don’t Evaluate\t","A22 - Conflict Resolution"]
["Get Enough Sleep\t","A42 - Managing Workplace Anxiet"]
["Getting a Picture of Where You Are\t","A21 - Coaching and Mentoring"]
["Getting and Sharing Information\t","A72 - Middle Manager"]
["Getting Motivated\t","A21 - Coaching and Mentoring"]
["Getting Off on the Right Foot\t","A43 - Meeting Management"]
["Getting Off on the Right Track\t","A68 - Employee Onboarding"]
["Getting Others to See the Glass Half-Full\t","A67 - Employee Motivation"]
["Give Credit for Good Work\t","A71 - Manager Management"]
["Give Feedback\t","A1 - High Performance Teams (Re"]
["Give Opportunities for Additional Education\t","A1 - High Performance Teams (Re"]
["Give People Your Attention\t","A53 - Social Intelligence"]
["Give Permission to Take Action\t","A1 - High Performance Teams (Re"]
["Give Respect and Trust\t","A53 - Social Intelligence"]
["Giving in Without Giving Up\t","A7 - Emotional Intelligence"]
["Giving Prizes\t","A43 - Meeting Management"]
["Goal Alignment\t","A16 - Business Acumen"]
["Goal Management\t","A2 - Improving Self Awareness"]
["Goal Tracking\t","A70 - Life Coaching Essentials"]
["Goal-Oriented\t","A1 - High Performance Teams (Re"]
["Goals and Motivation\t","A67 - Employee Motivation"]
["Goals in the Context of GROW\t","A21 - Coaching and Mentoring"]
["Goals\t","A75 - Performance Management"]
["Going the Extra Mile\t","A24 - Customer Service"]
["Going the Extra Mile: Microsoft Project\t","A49 - Project Management"]
["Gratitude\t","A2 - Improving Self Awareness"]
["Greater Collaboration\t","A60 - Women in Leadership"]
["Ground Rules\t","A65 - Developing a Lunch and Le"]
["Guide, Don’t Dictate\t","A73 - Millennial Onboarding"]
["Handouts and Take Away Material\t","A65 - Developing a Lunch and Le"]
["Hands on Works Great\t","A65 - Developing a Lunch and Le"]
["Have a “Me” Place You Can Go\t","A42 - Managing Workplace Anxiet"]
["Have a Clear Agenda\t","A1 - High Performance Teams (Re"]
["Have a Game Plan\t","A70 - Life Coaching Essentials"]
["Have a Gimmick\t","A47 - Personal Branding"]
["Have an Objective\t","A47 - Personal Branding"]
["Have an Open Door\t","A71 - Manager Management"]
["Headache\t","A42 - Managing Workplace Anxiet"]
["Health and Fitness Coaching\t","A70 - Life Coaching Essentials"]
["Heavy or Serious Topics\t","A65 - Developing a Lunch and Le"]
["Herzberg’s Theory of Motivation\t","A67 - Employee Motivation"]
["Historical Trends\t","A60 - Women in Leadership"]
["Holding in Feelings\t","A42 - Managing Workplace Anxiet"]
["Holding Participants Accountable\t","A43 - Meeting Management"]
["Homework Assignments and Action Items\t","A70 - Life Coaching Essentials"]
["Hot, Warm, and Cold Sites\t","A51 - Risk Assessment and Manag"]
["Housekeeping Items\t","A7 - Emotional Intelligence","A16 - Business Acumen","A19 - Change Management","A21 - Coaching and Mentoring","A22 - Conflict Resolution","A24 - Customer Service","A42 - Managing Workplace Anxiet","A43 - Meeting Management","A47 - Personal Branding","A48 - Personal Productivity","A49 - Project Management","A51 - Risk Assessment and Manag","A53 - Social Intelligence","A55 - Stress Management","A60 - Women in Leadership","A63 - Workplace Diversity","A64 - Budgets and Financial Rep","A65 - Developing a Lunch and Le","A66 - Developing New Managers","A67 - Employee Motivation","A68 - Employee Onboarding","A69 - Generation Gaps","A70 - Life Coaching Essentials","A71 - Manager Management","A72 - Middle Manager","A73 - Millennial Onboarding","A74 - mLearning Essentials","A75 - Performance Management","A1 - High Performance Teams (Re","A2 - Improving Self Awareness","A3 - Leadership And Influence","A4 - Time Management"]
["Housekeeping Items\t","A7 - Emotional Intelligence","A16 - Business Acumen","A19 - Change Management","A21 - Coaching and Mentoring","A22 - Conflict Resolution","A24 - Customer Service","A42 - Managing Workplace Anxiet","A43 - Meeting Management","A47 - Personal Branding","A48 - Personal Productivity","A49 - Project Management","A51 - Risk Assessment and Manag","A53 - Social Intelligence","A55 - Stress Management","A60 - Women in Leadership","A63 - Workplace Diversity","A64 - Budgets and Financial Rep","A65 - Developing a Lunch and Le","A66 - Developing New Managers","A67 - Employee Motivation","A68 - Employee Onboarding","A69 - Generation Gaps","A70 - Life Coaching Essentials","A71 - Manager Management","A72 - Middle Manager","A73 - Millennial Onboarding","A74 - mLearning Essentials","A75 - Performance Management","A1 - High Performance Teams (Re","A2 - Improving Self Awareness","A3 - Leadership And Influence","A4 - Time Management"]
["How and What to Control\t","A72 - Middle Manager"]
["How Do Millennials Differ from Other Workers?\t","A73 - Millennial Onboarding"]
["How Does Performance Management Work?\t","A75 - Performance Management"]
["How Should You Delegate?\t","A4 - Time Management"]
["How to Accurately Perceive Emotions\t","A7 - Emotional Intelligence"]
["How to Know When You’ve Achieved Success\t","A21 - Coaching and Mentoring"]
["How to Learn from Each Other\t","A69 - Generation Gaps"]
["How to Make Ethical Decisions\t","A72 - Middle Manager"]
["How to Tell If You’re on Track\t","A64 - Budgets and Financial Rep"]
["Identify Candidates Early\t","A66 - Developing New Managers","A66 - Developing New Managers"]
["Identify Candidates Through Reviews\t","A66 - Developing New Managers"]
["Identify Development Needs\t","A66 - Developing New Managers"]
["Identify Group & Individual Responsibilities\t","A1 - High Performance Teams (Re"]
["Identify Opportunities for Improvement and Growth\t","A73 - Millennial Onboarding"]
["Identify Strengths\t","A66 - Developing New Managers"]
["Identify the Trigger\t","A42 - Managing Workplace Anxiet"]
["Identify Vulnerabilities\t","A51 - Risk Assessment and Manag"]
["Identify Your Unique Values\t","A47 - Personal Branding"]
["Identifying Appropriate Actions\t","A63 - Workplace Diversity"]
["Identifying Appropriate Goal Areas\t","A21 - Coaching and Mentoring"]
["Identifying Appropriate Situations\t","A55 - Stress Management","A55 - Stress Management","A55 - Stress Management"]
["Identifying If You Have Been Discriminated Against\t","A63 - Workplace Diversity"]
["Identifying Obstacles\t","A21 - Coaching and Mentoring"]
["Identifying Opportunities for Improvement and Growth\t","A68 - Employee Onboarding"]
["Identifying Others’ Personality Type\t","A67 - Employee Motivation"]
["Identifying Paths\t","A21 - Coaching and Mentoring"]
["Identifying Personal Motivators\t","A67 - Employee Motivation","A75 - Performance Management"]
["Identifying the Benefit for Others\t","A3 - Leadership And Influence"]
["Identifying the Benefits of Resolution\t","A22 - Conflict Resolution"]
["Identifying the First Step\t","A21 - Coaching and Mentoring"]
["Identifying the Participants\t","A43 - Meeting Management"]
["Identifying Your Baggage\t","A63 - Workplace Diversity"]
["Identifying Your Personality Type\t","A67 - Employee Motivation"]
["Identifying Your Stakeholders\t","A49 - Project Management"]
["If It’s Not Safe, Don’t Do It\t","A51 - Risk Assessment and Manag"]
["If Not, Change Control Measures\t","A51 - Risk Assessment and Manag"]
["If You Don’t, They Will\t","A47 - Personal Branding"]
["Image Coaching\t","A70 - Life Coaching Essentials"]
["Impart Opportunities for Career Growth\t","A1 - High Performance Teams (Re"]
["Implement Recommendations\t","A51 - Risk Assessment and Manag"]
["Implementation\t","A75 - Performance Management"]
["Implementing a Performance Coach\t","A75 - Performance Management"]
["Importance of Onboarding\t","A73 - Millennial Onboarding"]
["Important Financial Organizations\t","A64 - Budgets and Financial Rep"]
["Improves Self-Awareness\t","A42 - Managing Workplace Anxiet"]
["Improving Decision-Making\t","A72 - Middle Manager"]
["Income Ratios\t","A64 - Budgets and Financial Rep"]
["Income Statement\t","A16 - Business Acumen"]
["Income Statements (AKA Profit & Loss Statements)\t","A64 - Budgets and Financial Rep"]
["Incorporate Mentoring at Every Stage\t","A60 - Women in Leadership"]
["Increased Access\t","A74 - mLearning Essentials"]
["Increasing Arousal\t","A2 - Improving Self Awareness"]
["Influences on Change\t","A19 - Change Management"]
["Influencing Others’ Perspectives\t","A3 - Leadership And Influence"]
["Informal Feedback\t","A68 - Employee Onboarding","A73 - Millennial Onboarding"]
["Informal Rather than Formal Onboarding Processes\t","A73 - Millennial Onboarding"]
["Informal vs. Formal Structure\t","A74 - mLearning Essentials"]
["Information\t","A47 - Personal Branding"]
["Initial Check in\t","A68 - Employee Onboarding"]
["Initial Check-In – One on One\t","A73 - Millennial Onboarding"]
["Instant Messaging and Chat Rooms\t","A4 - Time Management"]
["Internal and External Factors\t","A16 - Business Acumen"]
["Internal Programs and Trainings\t","A60 - Women in Leadership"]
["Internet Connections\t","A74 - mLearning Essentials"]
["Intranet, Webpage, and Social Media Communication\t","A1 - High Performance Teams (Re"]
["Introducing the G.R.O.W. Model\t","A21 - Coaching and Mentoring"]
["Investing in People\t","A16 - Business Acumen"]
["Investiture Socialization – Let Them Be Themselves!\t","A73 - Millennial Onboarding"]
["Irrational Fears\t","A42 - Managing Workplace Anxiet"]
["Is Control Necessary or Possible?\t","A72 - Middle Manager"]
["It Alerts Us to Danger\t","A42 - Managing Workplace Anxiet"]
["It Runs Along a Spectrum\t","A42 - Managing Workplace Anxiet"]
["It Takes a Commitment\t","A47 - Personal Branding"]
["It’s a Tool\t","A47 - Personal Branding"]
["It’s an Exaggeration of Normal Feelings\t","A42 - Managing Workplace Anxiet"]
["It’s Not What You Say – It’s How You Say It\t","A53 - Social Intelligence"]
["It’s Not What You Say, It’s How You Say It\t","A7 - Emotional Intelligence","A63 - Workplace Diversity"]
["It’s OK to Make a Mistake\t","A42 - Managing Workplace Anxiet"]
["Job Analysis\t","A75 - Performance Management"]
["Job Design\t","A72 - Middle Manager"]
["Journaling\t","A70 - Life Coaching Essentials"]
["Just a Free Lunch\t","A65 - Developing a Lunch and Le"]
["Keep Documentation Simple and Clear\t","A51 - Risk Assessment and Manag"]
["Keep It Informal\t","A65 - Developing a Lunch and Le"]
["Keep the Information Confidential\t","A71 - Manager Management"]
["Keep the Lines of Communication Open\t","A19 - Change Management"]
["Keep the Session Casual and Loose\t","A65 - Developing a Lunch and Le"]
["Keep Them Challenged\t","A71 - Manager Management"]
["Keeping a Diary of Lessons Learned\t","A64 - Budgets and Financial Rep"]
["Keeping a Journal\t","A42 - Managing Workplace Anxiet"]
["Keeping Control\t","A4 - Time Management"]
["Keeping the Meeting on Track\t","A43 - Meeting Management"]
["Keeping Things on Track\t","A4 - Time Management"]
["Keeping Track\t","A75 - Performance Management"]
["Key Factors\t","A75 - Performance Management"]
["Key Players\t","A64 - Budgets and Financial Rep"]
["Kinds of Teams\t","A72 - Middle Manager"]
["Knowing When to Pull the Trigger or Plug\t","A16 - Business Acumen"]
["Knowing When to Seek Help\t","A55 - Stress Management"]
["Lack of Balance\t","A70 - Life Coaching Essentials"]
["Lack of Commitment\t","A70 - Life Coaching Essentials"]
["Lack of Direction\t","A70 - Life Coaching Essentials"]
["Leadership and Performance Coaching\t","A70 - Life Coaching Essentials"]
["Leadership for High Performance Team\t","A1 - High Performance Teams (Re"]
["Leadership Principles\t","A3 - Leadership And Influence"]
["Leading Status Meetings\t","A19 - Change Management"]
["Learning from Project Challenges\t","A49 - Project Management"]
["Learning from the Complaint\t","A63 - Workplace Diversity"]
["Learning Style\t","A2 - Improving Self Awareness"]
["Legal Ramifications\t","A71 - Manager Management"]
["Lessons Learned\t","A7 - Emotional Intelligence","A16 - Business Acumen","A42 - Managing Workplace Anxiet","A47 - Personal Branding","A51 - Risk Assessment and Manag","A53 - Social Intelligence","A60 - Women in Leadership","A65 - Developing a Lunch and Le","A66 - Developing New Managers","A70 - Life Coaching Essentials","A71 - Manager Management","A73 - Millennial Onboarding","A74 - mLearning Essentials","A75 - Performance Management","A1 - High Performance Teams (Re","A2 - Improving Self Awareness","A4 - Time Management"]
["Leverage Ratios\t","A64 - Budgets and Financial Rep"]
["Liabilities\t","A16 - Business Acumen"]
["Life Coaching Assessments and Forms\t","A70 - Life Coaching Essentials"]
["Life Experience\t","A69 - Generation Gaps"]
["Likelihood Scale\t","A51 - Risk Assessment and Manag"]
["Limits to Rational Decision-Making\t","A72 - Middle Manager"]
["Link Game Plan and Goals\t","A70 - Life Coaching Essentials"]
["Linking with Your Employees or Managers\t","A75 - Performance Management"]
["Liquidity Ratios\t","A64 - Budgets and Financial Rep"]
["Listen and Watch More\t","A53 - Social Intelligence"]
["Listen with Curiosity\t","A70 - Life Coaching Essentials"]
["Listening and Hearing; They Aren’t the Same Thing\t","A63 - Workplace Diversity"]
["Listening and Paying Attention\t","A53 - Social Intelligence"]
["Little or No Growth\t","A71 - Manager Management"]
["Live It Every Day\t","A47 - Personal Branding"]
["Lobbying for Change\t","A3 - Leadership And Influence"]
["Long Term and Short Term\t","A51 - Risk Assessment and Manag"]
["Long-Term Analysis Ratios\t","A64 - Budgets and Financial Rep"]
["Losing Customers\t","A71 - Manager Management"]
["Maintain Motivation\t","A70 - Life Coaching Essentials"]
["Make It Before You Need It\t","A51 - Risk Assessment and Manag"]
["Make It Interactive\t","A65 - Developing a Lunch and Le"]
["Make Sure Your Door is Always Open\t","A71 - Manager Management"]
["Make the Decision\t","A16 - Business Acumen"]
["Make the Path to Management Clear\t","A66 - Developing New Managers"]
["Making a Final Decision\t","A43 - Meeting Management"]
["Making Adjustments and Corrections\t","A16 - Business Acumen"]
["Making Celebration Part of Your Culture\t","A3 - Leadership And Influence"]
["Making Decisions\t","A66 - Developing New Managers"]
["Making Employees Feel Welcome\t","A68 - Employee Onboarding","A73 - Millennial Onboarding"]
["Making Logistical Arrangements\t","A43 - Meeting Management"]
["Making Sure the Meeting Was Worthwhile\t","A4 - Time Management"]
["Making the Most of Status Updates\t","A49 - Project Management"]
["Making the Most of Your E-mail Program\t","A48 - Personal Productivity"]
["Manage Emotions\t","A7 - Emotional Intelligence"]
["Management Skills Can Be Learned\t","A66 - Developing New Managers"]
["Managers Learn by Being Managed Well\t","A66 - Developing New Managers"]
["Managers Must Be Developed\t","A66 - Developing New Managers"]
["Managing Change\t","A49 - Project Management","A72 - Middle Manager"]
["Managing Expectations\t","A49 - Project Management"]
["Managing Innovation\t","A72 - Middle Manager"]
["Managing Workflow\t","A4 - Time Management"]
["Managing Your Own Emotions\t","A24 - Customer Service"]
["Maslow’s Hierarchy of Needs\t","A67 - Employee Motivation"]
["Materials for Remote Workforce\t","A1 - High Performance Teams (Re"]
["Maximizing the Power of Your Productivity Journal\t","A4 - Time Management"]
["Maximizing Your Motivators\t","A67 - Employee Motivation"]
["Measurable Goals\t","A75 - Performance Management"]
["Measure\t","A75 - Performance Management"]
["Meditation\t","A55 - Stress Management","A2 - Improving Self Awareness"]
["Meeting Basic Needs\t","A24 - Customer Service"]
["Mentor’s Responsibility\t","A68 - Employee Onboarding"]
["Mentoring and the Millennial\t","A73 - Millennial Onboarding"]
["Messaging Services\t","A74 - mLearning Essentials"]
["Methods of Reprisal\t","A63 - Workplace Diversity"]
["Millennials Thrive on Feedback!\t","A73 - Millennial Onboarding"]
["Mindfulness of Decisions\t","A16 - Business Acumen"]
["Mindfulness\t","A2 - Improving Self Awareness"]
["Missed Deadlines\t","A71 - Manager Management"]
["MLearning Advantages\t","A74 - mLearning Essentials"]
["MLearning Environments\t","A74 - mLearning Essentials"]
["MLearning Tools\t","A74 - mLearning Essentials"]
["MLearning Uses\t","A74 - mLearning Essentials"]
["Mobile Phones\t","A74 - mLearning Essentials"]
["Monitor and Respond\t","A47 - Personal Branding"]
["Monitoring Project Progress\t","A49 - Project Management"]
["Monitoring Results\t","A75 - Performance Management"]
["Monitoring Risks\t","A49 - Project Management"]
["More Than the Sum of All Parts\t","A2 - Improving Self Awareness"]
["Motivation\t","A75 - Performance Management"]
["Motivators by Personality Type\t","A67 - Employee Motivation"]
["Navel Gazing\t","A2 - Improving Self Awareness"]
["Needs Constant Monitoring\t","A47 - Personal Branding"]
["Networking and Recruiting\t","A60 - Women in Leadership"]
["Networking Builds Confidence\t","A60 - Women in Leadership"]
["Networking Opportunity\t","A65 - Developing a Lunch and Le"]
["Networking\t","A47 - Personal Branding"]
["Neutralizing Emotions\t","A22 - Conflict Resolution"]
["Never Burn a Bridge\t","A47 - Personal Branding"]
["Nine Ways to Overcome Procrastination\t","A48 - Personal Productivity","A4 - Time Management"]
["Non-Verbal Cues\t","A53 - Social Intelligence"]
["Notebook Computers\t","A74 - mLearning Essentials"]
["Observation\t","A75 - Performance Management"]
["Observing Body Language\t","A53 - Social Intelligence"]
["Obtain Feedback and Tweak\t","A65 - Developing a Lunch and Le"]
["Off on a Tangent\t","A43 - Meeting Management"]
["Offer Advice, Not the Solution\t","A71 - Manager Management"]
["Online Communication\t","A53 - Social Intelligence"]
["Open vs. Closed Body Language\t","A53 - Social Intelligence"]
["Optimism\t","A7 - Emotional Intelligence"]
["Organization\t","A2 - Improving Self Awareness"]
["Organizational Authority\t","A72 - Middle Manager"]
["Organizational Change\t","A72 - Middle Manager"]
["Organizational Innovation\t","A72 - Middle Manager"]
["Organizational Management\t","A16 - Business Acumen"]
["Organize Data\t","A16 - Business Acumen"]
["Organize Your Resources\t","A74 - mLearning Essentials"]
["Organizing Chores\t","A55 - Stress Management"]
["Organizing Electronic Files\t","A48 - Personal Productivity"]
["Organizing Paper Files\t","A48 - Personal Productivity"]
["Outside Training and Workshops\t","A60 - Women in Leadership"]
["Overcome\t","A70 - Life Coaching Essentials"]
["Overview of Choices Available\t","A43 - Meeting Management"]
["Pair New Managers with Mentors\t","A66 - Developing New Managers"]
["Pair Women with Mentors in Leadership\t","A60 - Women in Leadership"]
["Panic Attack\t","A42 - Managing Workplace Anxiet"]
["Panic Attacks\t","A42 - Managing Workplace Anxiet"]
["Panic Disorder\t","A42 - Managing Workplace Anxiet"]
["Parking Lot\t","A19 - Change Management","A21 - Coaching and Mentoring","A22 - Conflict Resolution","A24 - Customer Service","A43 - Meeting Management","A48 - Personal Productivity","A49 - Project Management","A55 - Stress Management","A64 - Budgets and Financial Rep","A65 - Developing a Lunch and Le","A67 - Employee Motivation","A72 - Middle Manager","A3 - Leadership And Influence"]
["Passions\t","A47 - Personal Branding"]
["Peer to Peer Training\t","A1 - High Performance Teams (Re"]
["People Bringing Their Own\t","A65 - Developing a Lunch and Le"]
["People Not Participating?\t","A65 - Developing a Lunch and Le"]
["Perception\t","A53 - Social Intelligence"]
["Performance Reviews\t","A75 - Performance Management"]
["Personal Digital Assistants (PDAs)\t","A74 - mLearning Essentials"]
["Personal Routines\t","A48 - Personal Productivity"]
["Personal Space\t","A53 - Social Intelligence"]
["Personality Conflict\t","A43 - Meeting Management"]
["Personality\t","A2 - Improving Self Awareness"]
["Pessimism\t","A7 - Emotional Intelligence"]
["Phobias\t","A42 - Managing Workplace Anxiet"]
["Physical Changes\t","A42 - Managing Workplace Anxiet"]
["Physical Stressors\t","A2 - Improving Self Awareness"]
["Picking the Right Topic\t","A65 - Developing a Lunch and Le"]
["Pillars\t","A47 - Personal Branding"]
["Planning Meals\t","A55 - Stress Management"]
["Plenty of Facts\t","A19 - Change Management"]
["Poor Communication Skills\t","A70 - Life Coaching Essentials"]
["Positive Recognition for Employees\t","A1 - High Performance Teams (Re"]
["Power of Positive Thinking\t","A42 - Managing Workplace Anxiet"]
["Practice What You Preach\t","A71 - Manager Management"]
["Practice\t","A65 - Developing a Lunch and Le"]
["Praise in Public, Criticize in Private\t","A71 - Manager Management"]
["Pre-Arrival\t","A68 - Employee Onboarding","A73 - Millennial Onboarding"]
["Pre-Assignment Review\t","A7 - Emotional Intelligence","A19 - Change Management","A21 - Coaching and Mentoring","A22 - Conflict Resolution","A24 - Customer Service","A43 - Meeting Management","A48 - Personal Productivity","A49 - Project Management","A55 - Stress Management","A63 - Workplace Diversity","A67 - Employee Motivation","A68 - Employee Onboarding","A69 - Generation Gaps","A71 - Manager Management","A72 - Middle Manager","A75 - Performance Management","A3 - Leadership And Influence","A4 - Time Management"]
["Pre-Assignment\t","A16 - Business Acumen","A53 - Social Intelligence"]
["Pre-Course Reading\t","A63 - Workplace Diversity"]
["Preparing and Planning\t","A19 - Change Management"]
["Preparing for Closeout\t","A49 - Project Management"]
["Prevent Mistakes\t","A42 - Managing Workplace Anxiet"]
["Preventing Discrimination\t","A63 - Workplace Diversity"]
["Priorities\t","A2 - Improving Self Awareness"]
["Prioritization\t","A75 - Performance Management"]
["Prioritizing Projects and Timelines\t","A70 - Life Coaching Essentials"]
["Prioritizing Your Goals\t","A48 - Personal Productivity","A4 - Time Management"]
["Problems Are Learning Opportunities\t","A16 - Business Acumen"]
["Process Improvement\t","A16 - Business Acumen"]
["Procrastination\t","A70 - Life Coaching Essentials","A2 - Improving Self Awareness"]
["Professional Routines\t","A48 - Personal Productivity"]
["Professionalism\t","A68 - Employee Onboarding"]
["Profitability Ratios\t","A64 - Budgets and Financial Rep"]
["Progressive Relaxation\t","A2 - Improving Self Awareness"]
["Promote Open and Honest Communication\t","A71 - Manager Management"]
["Promote\t","A47 - Personal Branding"]
["Provide an Agenda Ahead of Time\t","A65 - Developing a Lunch and Le"]
["Provide Clear and Timely Feedback\t","A71 - Manager Management"]
["Provide Clear Structure and Guidelines\t","A73 - Millennial Onboarding"]
["Provide Continuous Growth Opportunities\t","A66 - Developing New Managers"]
["Provide Development Opportunities\t","A66 - Developing New Managers"]
["Provide Manuals and Policy Documents\t","A66 - Developing New Managers"]
["Provide Regular Feedback\t","A66 - Developing New Managers"]
["Provide Specific Benchmarks\t","A73 - Millennial Onboarding"]
["Provide Support\t","A66 - Developing New Managers"]
["Provide the Needed Resources\t","A71 - Manager Management"]
["Provide Tools\t","A66 - Developing New Managers"]
["Provide Training and Development Opportunities\t","A66 - Developing New Managers"]
["Providing Constructive Criticism\t","A21 - Coaching and Mentoring"]
["Providing Food?\t","A65 - Developing a Lunch and Le"]
["Public Speaking/Speaking Up\t","A42 - Managing Workplace Anxiet"]
["Put It in Writing\t","A73 - Millennial Onboarding"]
["Put It on a Regular Schedule\t","A65 - Developing a Lunch and Le"]
["Putting It All Together\t","A64 - Budgets and Financial Rep"]
["Putting It in Writing\t","A68 - Employee Onboarding"]
["Questioning for Exploration\t","A70 - Life Coaching Essentials"]
["Quick Opening\t","A65 - Developing a Lunch and Le"]
["Quizzes or Self-Tests\t","A65 - Developing a Lunch and Le"]
["Rapid Heartbeat\t","A42 - Managing Workplace Anxiet"]
["Read, Read, and Read\t","A16 - Business Acumen"]
["Ready, Fire, Aim!\t","A4 - Time Management"]
["Realistic Expectations\t","A68 - Employee Onboarding","A73 - Millennial Onboarding"]
["Realistic Goals\t","A75 - Performance Management"]
["Receiving a Complaint\t","A63 - Workplace Diversity"]
["Recognize Growth Opportunities\t","A16 - Business Acumen"]
["Recognize Social Situations\t","A53 - Social Intelligence"]
["Recognize Your Blind Spots\t","A16 - Business Acumen"]
["Record Goals and Accomplishments\t","A75 - Performance Management"]
["Recording the Complaint\t","A63 - Workplace Diversity"]
["Recruit via Women’s Organizations\t","A60 - Women in Leadership"]
["Reduce the Risk\t","A51 - Risk Assessment and Manag"]
["Re-evaluating Goals\t","A21 - Coaching and Mentoring"]
["Reference Material or White Paper\t","A65 - Developing a Lunch and Le"]
["Reflect On Your Actions\t","A53 - Social Intelligence"]
["Reflect with Accuracy\t","A70 - Life Coaching Essentials"]
["Regression Analysis\t","A64 - Budgets and Financial Rep"]
["Related Terms and Concepts\t","A63 - Workplace Diversity"]
["Relationship and Dating Coaching\t","A70 - Life Coaching Essentials"]
["Remembering People\t","A53 - Social Intelligence"]
["Remove or Limit Self-Deception\t","A53 - Social Intelligence"]
["Repeated Failures after Coaching Has Occurred\t","A71 - Manager Management"]
["Replacement for Traditional Training\t","A65 - Developing a Lunch and Le"]
["Required Training\t","A65 - Developing a Lunch and Le"]
["Retirement Coaching\t","A70 - Life Coaching Essentials"]
["Review and Reflect\t","A53 - Social Intelligence"]
["Review It Thoroughly\t","A65 - Developing a Lunch and Le"]
["Review of Parking Lot\t","A7 - Emotional Intelligence","A16 - Business Acumen","A42 - Managing Workplace Anxiet","A47 - Personal Branding","A51 - Risk Assessment and Manag","A53 - Social Intelligence","A60 - Women in Leadership","A65 - Developing a Lunch and Le","A66 - Developing New Managers","A68 - Employee Onboarding","A70 - Life Coaching Essentials","A71 - Manager Management","A73 - Millennial Onboarding","A74 - mLearning Essentials","A75 - Performance Management","A1 - High Performance Teams (Re","A2 - Improving Self Awareness"]
["Reviewing and Evaluating\t","A55 - Stress Management"]
["Reward Effective Managers\t","A66 - Developing New Managers"]
["Reward Initiative\t","A71 - Manager Management"]
["Rise Out of the Crowd\t","A47 - Personal Branding"]
["Risk of Distraction\t","A74 - mLearning Essentials"]
["Ritualizing Sleep, Meals, and Exercise\t","A4 - Time Management"]
["Role of Emotional Intelligence at Work\t","A7 - Emotional Intelligence"]
["Role of Human Resources\t","A68 - Employee Onboarding"]
["Role of Managers\t","A68 - Employee Onboarding"]
["Running in and Out\t","A43 - Meeting Management"]
["Scanning\t","A2 - Improving Self Awareness"]
["Scheduling Appointments\t","A48 - Personal Productivity"]
["Scheduling Archive and Clean-Up\t","A48 - Personal Productivity"]
["Scheduling Tasks\t","A48 - Personal Productivity"]
["Scope Verification\t","A49 - Project Management"]
["Security\t","A47 - Personal Branding","A74 - mLearning Essentials"]
["See It, Report It!\t","A51 - Risk Assessment and Manag"]
["Seeing Room for Improvement\t","A3 - Leadership And Influence"]
["Seeing the Humor\t","A55 - Stress Management"]
["Seeing the Other Side\t","A7 - Emotional Intelligence"]
["Self-Awareness\t","A7 - Emotional Intelligence"]
["Self-Management and Self-Awareness\t","A7 - Emotional Intelligence"]
["Self-Management\t","A7 - Emotional Intelligence"]
["Self-Motivation\t","A7 - Emotional Intelligence"]
["Self-Regulation\t","A7 - Emotional Intelligence"]
["Sending Invitations\t","A43 - Meeting Management"]
["Senior Management Buy in\t","A65 - Developing a Lunch and Le"]
["Serial Mentoring\t","A73 - Millennial Onboarding"]
["Set a Timeline\t","A70 - Life Coaching Essentials"]
["Set Boundaries and Provide Reality Checks\t","A73 - Millennial Onboarding"]
["Set Performance Targets\t","A70 - Life Coaching Essentials"]
["Set Specific Goals\t","A71 - Manager Management"]
["Set Verbal Expectations\t","A73 - Millennial Onboarding"]
["Setting a SMART Project Goal\t","A49 - Project Management"]
["Setting Goals\t","A75 - Performance Management"]
["Setting Ground Rules\t","A22 - Conflict Resolution"]
["Setting Measurable Objectives\t","A71 - Manager Management"]
["Setting Schedules – Millennials and Work-Life\t","A73 - Millennial Onboarding"]
["Setting Schedules\t","A68 - Employee Onboarding"]
["Setting SMART Goal\t","A67 - Employee Motivation"]
["Setting SMART Goals\t","A21 - Coaching and Mentoring","A3 - Leadership And Influence"]
["Setting up the Location\t","A65 - Developing a Lunch and Le"]
["Setting Up the Physical Layout\t","A48 - Personal Productivity"]
["Setting Verbal Expectations\t","A68 - Employee Onboarding"]
["Setting Your Limits\t","A24 - Customer Service"]
["Severe Financial Costs\t","A71 - Manager Management"]
["Sharing Knowledge\t","A69 - Generation Gaps"]
["Sharing Rewards\t","A3 - Leadership And Influence"]
["Sharing the Results and Benefits\t","A19 - Change Management"]
["Shift Your Focus\t","A53 - Social Intelligence"]
["Shift Your View\t","A53 - Social Intelligence"]
["Short and Long Term Interactions\t","A16 - Business Acumen"]
["Should Your Budget be Updated\t","A64 - Budgets and Financial Rep"]
["Situational Leadership\t","A72 - Middle Manager"]
["Situational Leadership: Delegating\t","A3 - Leadership And Influence"]
["Situational Leadership: Participating\t","A3 - Leadership And Influence"]
["Situational Leadership: Selling\t","A3 - Leadership And Influence"]
["Situational Leadership: Telling\t","A3 - Leadership And Influence"]
["Six Easy Ways to Simplify Your Life\t","A48 - Personal Productivity"]
["Skip Level Feedback\t","A71 - Manager Management"]
["Sleeping Well\t","A55 - Stress Management"]
["SMART Goal Setting\t","A75 - Performance Management"]
["Social Anxiety\t","A42 - Managing Workplace Anxiet"]
["Soothing Stretches\t","A55 - Stress Management"]
["Specific Goals\t","A75 - Performance Management"]
["Spectrum of Cues\t","A53 - Social Intelligence"]
["Spiritual Coaching\t","A70 - Life Coaching Essentials"]
["Start Up Costs\t","A73 - Millennial Onboarding"]
["Start-up Cost\t","A68 - Employee Onboarding"]
["Statement of Cash Flows\t","A64 - Budgets and Financial Rep"]
["Statement of Retained Earnings\t","A64 - Budgets and Financial Rep"]
["Stay Focused\t","A65 - Developing a Lunch and Le"]
["Staying Energized\t","A24 - Customer Service"]
["Staying Outside the Box\t","A24 - Customer Service"]
["Staying Positive\t","A24 - Customer Service"]
["Staying Within Their Budget\t","A71 - Manager Management"]
["Steps to Rational Decision-Making\t","A72 - Middle Manager"]
["Steps:\t","A72 - Middle Manager"]
["Stereotypes vs. Biases\t","A63 - Workplace Diversity"]
["Stinking Thinking\t","A2 - Improving Self Awareness"]
["Strategic Importance of Information\t","A72 - Middle Manager"]
["Strategic Leadership\t","A72 - Middle Manager"]
["Strategic Planning\t","A75 - Performance Management"]
["Strategy-Making Process\t","A72 - Middle Manager"]
["Strengthening Your Partnership\t","A22 - Conflict Resolution"]
["Stress and Anger Management Techniques\t","A22 - Conflict Resolution"]
["Strong Initiative\t","A16 - Business Acumen"]
["Structuring a Plan\t","A21 - Coaching and Mentoring"]
["Stuffed Magic\t","A43 - Meeting Management"]
["Succession Planning and Change Management\t","A66 - Developing New Managers"]
["Support, Don’t Micromanage\t","A66 - Developing New Managers"]
["Sustainable Competitive Advantage\t","A72 - Middle Manager"]
["SWOT Analysis\t","A47 - Personal Branding"]
["Systems Theory\t","A2 - Improving Self Awareness"]
["Tablets\t","A74 - mLearning Essentials"]
["Take Appropriate Precautions\t","A51 - Risk Assessment and Manag"]
["Take in What You Hear\t","A70 - Life Coaching Essentials"]
["Take the High Road\t","A53 - Social Intelligence"]
["Taking Action!\t","A48 - Personal Productivity"]
["Taking Time Back from Handheld Devices\t","A48 - Personal Productivity"]
["Talent Management\t","A16 - Business Acumen"]
["Talk With Friends and Family\t","A42 - Managing Workplace Anxiet"]
["Team Building\t","A2 - Improving Self Awareness"]
["Team Meeting Don’ts\t","A1 - High Performance Teams (Re"]
["Team Turnover\t","A71 - Manager Management"]
["Telecommute Training\t","A1 - High Performance Teams (Re"]
["Teleconferencing\t","A4 - Time Management"]
["Telephone Conferences\t","A1 - High Performance Teams (Re"]
["Telephone Etiquette\t","A24 - Customer Service"]
["Ten Tips\t","A24 - Customer Service"]
["Tensing and Relaxing\t","A55 - Stress Management"]
["Test, Update, and Repeat\t","A51 - Risk Assessment and Manag"]
["th Company Law Directive\t","A64 - Budgets and Financial Rep"]
["The  Minute Meeting\t","A43 - Meeting Management"]
["The / Rule\t","A4 - Time Management"]
["The Advantages and Disadvantages of Electronic Communication\t","A24 - Customer Service"]
["The Advantages and Disadvantages of In-Person Customer Service\t","A24 - Customer Service"]
["The Advantages and Disadvantages of Telephone Communication\t","A24 - Customer Service"]
["The Agreement Frame\t","A22 - Conflict Resolution"]
["The Apple Picking Approach\t","A68 - Employee Onboarding"]
["The Art of Persuasion\t","A3 - Leadership And Influence"]
["The Attendees\t","A43 - Meeting Management"]
["The Balance between Optimism and Pessimism\t","A7 - Emotional Intelligence"]
["The Basic Differences\t","A21 - Coaching and Mentoring"]
["The Basic Essentials\t","A43 - Meeting Management"]
["The Carrot\t","A67 - Employee Motivation"]
["The Chairperson\t","A43 - Meeting Management"]
["The Collaborative Approach\t","A68 - Employee Onboarding"]
["The Components\t","A75 - Performance Management"]
["The Control Process\t","A72 - Middle Manager"]
["The Device Aspect\t","A74 - mLearning Essentials"]
["The Dictatorial Approach\t","A68 - Employee Onboarding"]
["The Emotional Self\t","A2 - Improving Self Awareness"]
["The Extra Touches\t","A43 - Meeting Management"]
["The Eyes Have It\t","A53 - Social Intelligence"]
["The Feedback Sandwich\t","A21 - Coaching and Mentoring"]
["The First A\t","A55 - Stress Management"]
["The Five Process Groups\t","A49 - Project Management"]
["The Five-Minute Rule\t","A48 - Personal Productivity"]
["The Four Stages\t","A19 - Change Management"]
["The FRAME Model\t","A74 - mLearning Essentials"]
["The Gantt Chart\t","A49 - Project Management"]
["The Glass Jar: Rocks, Pebbles, Sand, and Water\t","A4 - Time Management"]
["The Good and the Bad of Using Teams\t","A72 - Middle Manager"]
["The Importance of Forgiveness\t","A22 - Conflict Resolution"]
["The Importance of Full Acceptance\t","A4 - Time Management"]
["The Importance of Onboarding\t","A68 - Employee Onboarding"]
["The Importance of Trust\t","A3 - Leadership And Influence"]
["The Key Factors\t","A67 - Employee Motivation"]
["The Learner Aspect\t","A74 - mLearning Essentials"]
["The Length of Time Symptoms Last\t","A42 - Managing Workplace Anxiet"]
["The Mental Self\t","A2 - Improving Self Awareness"]
["The Minute Taker\t","A43 - Meeting Management"]
["The More They Learn, the More Responsibility They Get\t","A71 - Manager Management"]
["The Motivation Organization\t","A75 - Performance Management"]
["The Network Diagram\t","A49 - Project Management"]
["The One-Minute Rule\t","A48 - Personal Productivity"]
["The Parking Lot\t","A7 - Emotional Intelligence","A16 - Business Acumen","A19 - Change Management","A21 - Coaching and Mentoring","A22 - Conflict Resolution","A24 - Customer Service","A42 - Managing Workplace Anxiet","A43 - Meeting Management","A47 - Personal Branding","A48 - Personal Productivity","A49 - Project Management","A51 - Risk Assessment and Manag","A53 - Social Intelligence","A55 - Stress Management","A60 - Women in Leadership","A63 - Workplace Diversity","A64 - Budgets and Financial Rep","A65 - Developing a Lunch and Le","A66 - Developing New Managers","A67 - Employee Motivation","A68 - Employee Onboarding","A69 - Generation Gaps","A70 - Life Coaching Essentials","A71 - Manager Management","A72 - Middle Manager","A73 - Millennial Onboarding","A74 - mLearning Essentials","A75 - Performance Management","A1 - High Performance Teams (Re","A2 - Improving Self Awareness","A3 - Leadership And Influence","A4 - Time Management"]
["The Physical Self\t","A2 - Improving Self Awareness"]
["The Plant\t","A67 - Employee Motivation"]
["The Power of a Smile\t","A24 - Customer Service"]
["The Principles of Influence\t","A3 - Leadership And Influence"]
["The Purposes of Appreciative Inquiry\t","A19 - Change Management"]
["The Role of Human Resources\t","A73 - Millennial Onboarding"]
["The Role of Managers\t","A73 - Millennial Onboarding"]
["The Role of the Agenda\t","A43 - Meeting Management"]
["The Sarbanes-Oxley Act\t","A64 - Budgets and Financial Rep"]
["The Second A\t","A55 - Stress Management"]
["The Signals You Send to Others\t","A63 - Workplace Diversity"]
["The Simple Secret of Successful Time Management\t","A48 - Personal Productivity"]
["The Sliding Scale\t","A48 - Personal Productivity"]
["The SMART Way\t","A48 - Personal Productivity","A4 - Time Management"]
["The Social Aspect\t","A74 - mLearning Essentials"]
["The Spiritual Self\t","A2 - Improving Self Awareness"]
["The Ten Knowledge Areas\t","A49 - Project Management"]
["The Third A\t","A55 - Stress Management"]
["The Three Cs\t","A47 - Personal Branding"]
["The Three P’s\t","A48 - Personal Productivity","A4 - Time Management"]
["The Triple Constraint\t","A48 - Personal Productivity","A49 - Project Management"]
["The Two Models and Motivation\t","A67 - Employee Motivation"]
["The Urgent/Important Matrix\t","A4 - Time Management"]
["The Whip\t","A67 - Employee Motivation"]
["Their Background\t","A69 - Generation Gaps","A69 - Generation Gaps","A69 - Generation Gaps","A69 - Generation Gaps"]
["Their Characters\t","A69 - Generation Gaps","A69 - Generation Gaps","A69 - Generation Gaps","A69 - Generation Gaps"]
["Their Success is Your Success\t","A71 - Manager Management"]
["Their Working Style\t","A69 - Generation Gaps","A69 - Generation Gaps","A69 - Generation Gaps","A69 - Generation Gaps"]
["They Will Influence Each Other\t","A47 - Personal Branding"]
["Things to Consider\t","A43 - Meeting Management"]
["Think Creatively\t","A60 - Women in Leadership"]
["Think Outside the Box\t","A47 - Personal Branding","A3 - Leadership And Influence"]
["Thinking Outside the Box\t","A64 - Budgets and Financial Rep"]
["Thinking Style\t","A2 - Improving Self Awareness"]
["Three Phase Process\t","A75 - Performance Management"]
["Three Theories of Leadership\t","A3 - Leadership And Influence"]
["Timely Goals\t","A75 - Performance Management"]
["Tips and Tricks\t","A24 - Customer Service","A24 - Customer Service"]
["To Whom Should You Delegate?\t","A4 - Time Management"]
["Tools to Help the Change Process\t","A19 - Change Management"]
["Tools\t","A75 - Performance Management"]
["Tracking Team Performance\t","A1 - High Performance Teams (Re"]
["Training and Education\t","A51 - Risk Assessment and Manag"]
["Training Assessment and Retraining\t","A1 - High Performance Teams (Re"]
["Training Facilities\t","A74 - mLearning Essentials"]
["Training Never Stops!\t","A1 - High Performance Teams (Re"]
["Training\t","A68 - Employee Onboarding"]
["Transactional Analysis\t","A2 - Improving Self Awareness"]
["Transfer the Risk\t","A51 - Risk Assessment and Manag"]
["Transitioning the Coachee\t","A21 - Coaching and Mentoring"]
["Transparency\t","A47 - Personal Branding"]
["Treat Each Other as a Peer\t","A69 - Generation Gaps"]
["Trembling or Shaking\t","A42 - Managing Workplace Anxiet"]
["Triple Constraint Reduction Methods\t","A49 - Project Management"]
["True Reflection\t","A47 - Personal Branding"]
["Trust and Coaching\t","A21 - Coaching and Mentoring"]
["Trust, But Verify\t","A71 - Manager Management"]
["Trying to Be Perfect\t","A42 - Managing Workplace Anxiet"]
["Turning Difficult Customers Around\t","A24 - Customer Service"]
["Types of Remote Workforce\t","A1 - High Performance Teams (Re"]
["Unable to Work or Function\t","A42 - Managing Workplace Anxiet"]
["Uncertainty or Fear of the Unknown\t","A42 - Managing Workplace Anxiet"]
["Understand Emotions and How to Manage Them in the Workplace\t","A7 - Emotional Intelligence"]
["Understanding GAAP\t","A64 - Budgets and Financial Rep"]
["Understanding Netiquette\t","A24 - Customer Service"]
["Understanding Team Dynamics\t","A1 - High Performance Teams (Re"]
["Understanding the Conflict Resolution Process\t","A22 - Conflict Resolution"]
["Understanding the Customer’s Situation\t","A24 - Customer Service"]
["Understanding the Three Factors\t","A67 - Employee Motivation"]
["Understanding the Triple “A” Approach\t","A55 - Stress Management"]
["Understanding What This Means\t","A63 - Workplace Diversity"]
["Understanding Your Role\t","A63 - Workplace Diversity"]
["Unique to Your Business\t","A51 - Risk Assessment and Manag"]
["Unlimited Resources\t","A74 - mLearning Essentials"]
["Unsafe or Dangerous Events\t","A71 - Manager Management"]
["Updating and Maintaining\t","A51 - Risk Assessment and Manag"]
["Upper Management Q&A Session\t","A65 - Developing a Lunch and Le"]
["Urgent Situations\t","A70 - Life Coaching Essentials"]
["Use Emotions to Facilitate Thinking\t","A7 - Emotional Intelligence"]
["Use It as a Refresher\t","A65 - Developing a Lunch and Le"]
["Use Screen Shots or References\t","A1 - High Performance Teams (Re"]
["Using a Parking Lot\t","A43 - Meeting Management"]
["Using a RACI Chart\t","A48 - Personal Productivity","A49 - Project Management"]
["Using a To-Do List\t","A55 - Stress Management"]
["Using Body Language to Your Advantage\t","A24 - Customer Service"]
["Using Calendars\t","A4 - Time Management"]
["Using Coping Thoughts\t","A7 - Emotional Intelligence"]
["Using E-mail Time Wisely\t","A48 - Personal Productivity"]
["Using Games\t","A43 - Meeting Management"]
["Using Individual Process Steps\t","A22 - Conflict Resolution"]
["Using Music\t","A55 - Stress Management"]
["Using Relaxation Techniques\t","A7 - Emotional Intelligence"]
["Using Rituals to Maximize Time\t","A4 - Time Management"]
["Using the Average\t","A64 - Budgets and Financial Rep"]
["Using the PAT Approach\t","A4 - Time Management"]
["Using the Three Factors to Motivate in the Workplace\t","A67 - Employee Motivation"]
["Using Your Computer Efficiently\t","A48 - Personal Productivity"]
["Utility of Emotions\t","A2 - Improving Self Awareness"]
["Utilize Star Employees\t","A65 - Developing a Lunch and Le"]
["Validity of Emotions\t","A2 - Improving Self Awareness"]
["Variations for Large and Small Meetings\t","A43 - Meeting Management"]
["Verbal Cues\t","A53 - Social Intelligence"]
["Video Cameras\t","A74 - mLearning Essentials"]
["Virtual Team Meetings\t","A1 - High Performance Teams (Re"]
["Visualization\t","A4 - Time Management"]
["Vs. Traditional Performance Reviews\t","A75 - Performance Management"]
["Walk Around\t","A51 - Risk Assessment and Manag"]
["Watch for Signs of Conflict or Unhappiness\t","A1 - High Performance Teams (Re"]
["Ways to Discourage Discrimination\t","A63 - Workplace Diversity"]
["Web-based Training\t","A1 - High Performance Teams (Re"]
["Websites with Minutes and Session Notes\t","A65 - Developing a Lunch and Le"]
["Week One: Recording Events\t","A55 - Stress Management"]
["Week Three: Creating New Habits\t","A55 - Stress Management"]
["Week Two: Identifying Stressors and Creating a Plan\t","A55 - Stress Management"]
["What are Minutes?\t","A43 - Meeting Management"]
["What are the Hazards?\t","A51 - Risk Assessment and Manag"]
["What Defines a Generation\t","A69 - Generation Gaps"]
["What do I Record?\t","A43 - Meeting Management"]
["What Do I Want?\t","A22 - Conflict Resolution"]
["What Do Managers Do?\t","A72 - Middle Manager"]
["What Do They Want?\t","A22 - Conflict Resolution"]
["What Do We Want?\t","A22 - Conflict Resolution"]
["What Does It Take to Be a Manager?\t","A72 - Middle Manager"]
["What Generations Exist in the Workplace\t","A69 - Generation Gaps"]
["What Information do I Need?\t","A64 - Budgets and Financial Rep"]
["What is  Degree Feedback?\t","A75 - Performance Management"]
["What Is a Control Measure?\t","A51 - Risk Assessment and Manag"]
["What Is a Hazard?\t","A51 - Risk Assessment and Manag"]
["What is a High Performance Team?\t","A1 - High Performance Teams (Re"]
["What is a Project Manager?\t","A49 - Project Management"]
["What is a Project?\t","A49 - Project Management"]
["What is a Remote Workforce?\t","A1 - High Performance Teams (Re"]
["What Is a Risk?\t","A51 - Risk Assessment and Manag"]
["What is a Ritual?\t","A4 - Time Management"]
["What is a Routine?\t","A48 - Personal Productivity"]
["What is Coaching?\t","A21 - Coaching and Mentoring"]
["What is Conflict Resolution?\t","A22 - Conflict Resolution"]
["What is Conflict?\t","A22 - Conflict Resolution"]
["What Is Customer Service?\t","A24 - Customer Service"]
["What is Ethical Workplace Behavior?\t","A72 - Middle Manager"]
["What is Eustress?\t","A55 - Stress Management"]
["What is Finance?\t","A64 - Budgets and Financial Rep"]
["What is Flexibility?\t","A19 - Change Management","A68 - Employee Onboarding"]
["What is Interdependence?\t","A2 - Improving Self Awareness"]
["What is Leadership?\t","A72 - Middle Manager"]
["What is Management?\t","A72 - Middle Manager"]
["What is Mentoring?\t","A21 - Coaching and Mentoring"]
["What Is Onboarding?\t","A68 - Employee Onboarding"]
["What is Our Profit Margin?\t","A16 - Business Acumen"]
["What is Performance Management?\t","A75 - Performance Management"]
["What is Project Management?\t","A49 - Project Management"]
["What is Rational Decision-Making?\t","A72 - Middle Manager"]
["What is Resiliency?\t","A19 - Change Management"]
["What is Social Responsibility?\t","A72 - Middle Manager"]
["What is Stress?\t","A55 - Stress Management"]
["What is Trust?\t","A21 - Coaching and Mentoring"]
["What is Unethical Workplace Behavior?\t","A72 - Middle Manager"]
["What Makes My Company Money?\t","A16 - Business Acumen"]
["What Should a Budget Look Like?\t","A64 - Budgets and Financial Rep"]
["What this Means in our Workplace\t","A69 - Generation Gaps"]
["What to Do If You’re Involved in a Complaint\t","A63 - Workplace Diversity"]
["What to Do When the Whole Company is De-Motivated\t","A67 - Employee Motivation"]
["What to do When You Feel like You’re Sinking\t","A48 - Personal Productivity"]
["What Were Our Costs?\t","A16 - Business Acumen"]
["What Were Sales Last Year?\t","A16 - Business Acumen"]
["What’s in it for Me?\t","A19 - Change Management"]
["When the Storm Hits\t","A4 - Time Management"]
["When to Delegate\t","A4 - Time Management"]
["When to Panic\t","A64 - Budgets and Financial Rep"]
["Who Are Customer Service Providers?\t","A24 - Customer Service"]
["Who Are Customers?\t","A24 - Customer Service"]
["Who are Millennials?\t","A73 - Millennial Onboarding"]
["Who Might Be Harmed?\t","A51 - Risk Assessment and Manag"]
["Who Should Be Involved?\t","A64 - Budgets and Financial Rep"]
["Why Change Occurs and Why it Matters\t","A72 - Middle Manager"]
["Why Does Management Matter?\t","A72 - Middle Manager"]
["Why Information Matters\t","A72 - Middle Manager"]
["Why Innovation Matters\t","A72 - Middle Manager"]
["Why is It Important?\t","A19 - Change Management"]
["Why Onboarding?\t","A73 - Millennial Onboarding"]
["Why We Procrastinate\t","A48 - Personal Productivity","A4 - Time Management"]
["Women are Underrepresented in Leadership\t","A60 - Women in Leadership"]
["Women in Executive Positions\t","A60 - Women in Leadership"]
["Women in Finance, Health Care, and Law\t","A60 - Women in Leadership"]
["Women Lack Professional Networks\t","A60 - Women in Leadership"]
["Women Lead By Uniting Diverse Groups\t","A60 - Women in Leadership"]
["Women Value Accountability\t","A60 - Women in Leadership"]
["Women Value Interpersonal Relationships\t","A60 - Women in Leadership"]
["Women Value Work-Life Balance\t","A60 - Women in Leadership"]
["Words from the Wise\t","A7 - Emotional Intelligence","A16 - Business Acumen","A19 - Change Management","A21 - Coaching and Mentoring","A22 - Conflict Resolution","A24 - Customer Service","A42 - Managing Workplace Anxiet","A43 - Meeting Management","A47 - Personal Branding","A48 - Personal Productivity","A49 - Project Management","A51 - Risk Assessment and Manag","A53 - Social Intelligence","A55 - Stress Management","A60 - Women in Leadership","A63 - Workplace Diversity","A64 - Budgets and Financial Rep","A65 - Developing a Lunch and Le","A66 - Developing New Managers","A67 - Employee Motivation","A68 - Employee Onboarding","A69 - Generation Gaps","A70 - Life Coaching Essentials","A71 - Manager Management","A72 - Middle Manager","A73 - Millennial Onboarding","A74 - mLearning Essentials","A75 - Performance Management","A1 - High Performance Teams (Re","A2 - Improving Self Awareness","A3 - Leadership And Influence","A4 - Time Management"]
["Work and Family Conflict\t","A60 - Women in Leadership"]
["Work Team Characteristics\t","A72 - Middle Manager"]
["Working Capital Ratios\t","A64 - Budgets and Financial Rep"]
["Working Style\t","A69 - Generation Gaps"]
["Workshop Objectives\t","A7 - Emotional Intelligence","A16 - Business Acumen","A19 - Change Management","A21 - Coaching and Mentoring","A22 - Conflict Resolution","A24 - Customer Service","A42 - Managing Workplace Anxiet","A43 - Meeting Management","A47 - Personal Branding","A48 - Personal Productivity","A49 - Project Management","A51 - Risk Assessment and Manag","A53 - Social Intelligence","A55 - Stress Management","A60 - Women in Leadership","A63 - Workplace Diversity","A64 - Budgets and Financial Rep","A65 - Developing a Lunch and Le","A66 - Developing New Managers","A67 - Employee Motivation","A68 - Employee Onboarding","A69 - Generation Gaps","A70 - Life Coaching Essentials","A71 - Manager Management","A72 - Middle Manager","A73 - Millennial Onboarding","A74 - mLearning Essentials","A75 - Performance Management","A1 - High Performance Teams (Re","A2 - Improving Self Awareness","A3 - Leadership And Influence","A4 - Time Management"]
["Worst Case Scenarios\t","A51 - Risk Assessment and Manag"]
["Wrapping it All Up\t","A21 - Coaching and Mentoring"]
["Writing Performance Reviews\t","A71 - Manager Management"]
["Younger Bosses Managing Older Workers\t","A69 - Generation Gaps"]
["Your Business Procedures\t","A51 - Risk Assessment and Manag"]

{"sheet":"A7 - Emotional Intelligence","index":2,"n_rows":279,"n_cols":5,"rows_kept":279,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluation Forms\t"]
[]
["Module Two: What is Emotional Intelligence?\t","Self-Management\t","Emotional intelligence is a new branch of:","Sociology","Psychology"]
[null,"Self-Awareness\t",null,"Psychology"]
[null,"Self-Regulation\t",null,"Psychiatry "]
[null,"Self-Motivation\t",null,"Anthropology"]
[null,"Empathy\t","Which of the following IS NOT one of the key elements that improve the self-managements skills?","Education","Practicing self-confidence"]
[null,"Case Study\t",null,"Consistence"]
[null,null,null,"Staying physically fit"]
[null,null,null,"Practicing self-confidence"]
[null,null,"Self-awareness is a skill of perceiving your:","Knowledge, skills, responsibilities, values","Knowledge, skills, responsibilities, values"]
[null,null,null,"Flaws, responsibilities and chores"]
[null,null,null,"Unique perfection"]
[null,null,null,"Flaws and imperfections"]
[null,null,"What does the lack of self-awareness cause to your work-life?","You work slow","You do not realize your worth in the company"]
[null,null,null,"You have an argument with a colleague"]
[null,null,null,"You do not realize your worth in the company"]
[null,null,null,"You feel like you have to obey everyone and do everything"]
[null,null,"Self-regulation is also known as:","Self-esteem","Self-control"]
[null,null,null,"Self-awareness"]
[null,null,null,"Self-confidence"]
[null,null,null,"Self-control"]
[null,null,"Good pressure comes as a result of:","Non-aggressive but critical atmosphere","Aggressive, but non-critical and non-harmful atmosphere"]
[null,null,null,"Aggressive, but non-critical and non-harmful atmosphere"]
[null,null,null,"Aggressive, critical and harmful atmosphere"]
[null,null,null,"Aggressive and critical emotions"]
[null,null,"Which of the following IS NOT a good advice for building your self-motivation?","Utilize positive thinking","Compare yourself to the others"]
[null,null,null,"Don’t live in your past failures or successes"]
[null,null,null,"Compare yourself to the others"]
[null,null,null,"Work towards a cause"]
[null,null,"Which of the following IS NOT among the best motivations to get motivated?","Writing down your plan for improvement","Stop living in your past failures or successes"]
[null,null,null,"Stop living in your past failures or successes"]
[null,null,null,"Reading books that promote self-motivation"]
[null,null,null,"Thinking briefly about your past successes"]
[null,null,"What is empathy?","Sharing  in the feelings of others","Sharing  in the feelings of others"]
[null,null,null,"Expressing your own feelings"]
[null,null,null,"Imposition of your feelings to others"]
[null,null,null,"Suppressing your feelings"]
[null,null,"Alvin Goldman’s definition of empathy says that empathy is the ability of a person to put oneself to another person’s mental:","Skin ","Shoes"]
[null,null,null,"Coat"]
[null,null,null,"Shoes"]
[null,null,null,"Paths"]
[]
["Module Three: Skills in Emotional Intelligence\t","How to Accurately Perceive Emotions\t","The words that people say are only _____ of the message.","30%","50%"]
[null,"Use Emotions to Facilitate Thinking\t",null,"50%"]
[null,"Manage Emotions\t",null,"75%"]
[null,"Case Study\t",null,"95%"]
[null,null,"Beside the words, a large part of the message is defined by the:","Timbre","Emotion "]
[null,null,null,"Voice volume"]
[null,null,null,"Emotion "]
[null,null,null,"Mood of the interlocutor "]
[null,null,"What is the most important thing for understanding your emotional meanings?","Constant detailed analyzing","Finding the underlying reason of a certain emotion"]
[null,null,null,"Neutralizing the emotions"]
[null,null,null,"Finding the underlying reason of a certain emotion"]
[null,null,null,"Asking for expert’s help"]
[null,null,"Which of the following statements is true?","How one feels will determine how he/she views situations","How one feels will determine how he/she views situations"]
[null,null,null,"How one feels doesn’t have that much of an influence at work"]
[null,null,null,"How one feels is very hard to change"]
[null,null,null,"None of the above"]
[null,null,"Why is managing emotions important?","Because you want to avoid embarrassment","Because you don’t want to allow your emotions to use you to create a futile outcome"]
[null,null,null,"Because you don’t want to allow your emotions to use you to create a futile outcome"]
[null,null,null,"Because you don’t want to be vulnerable at work "]
[null,null,null,"Because showing the undesirable emotions at work isn’t professional"]
[null,null,"When it comes to decisions, the emotions:","Have nothing to do with them","Can help you make sound decisions"]
[null,null,null,"Always play the key role"]
[null,null,null,"Always distract you from choosing the right one"]
[null,null,null,"Can help you make sound decisions"]
[]
["Module Four: Verbal Communication Skills\t","Focused Listening\t","Focused listening is something that we:","Have or don’t have innate and it cannot be changed","Can practice just like any other skill"]
[null,"Asking Questions\t",null,"Can practice just like any other skill"]
[null,"Communicating with Flexibility and Authenticity\t",null,"Can successfully conduct while doing other things"]
[null,"Case Study\t",null,"Can improve in an insignificant percent"]
[null,null,"When a person doesn’t listen to another person, it is:","Usually possible to hide it","Usually painfully obvious"]
[null,null,null,"Usually painfully obvious"]
[null,null,null,"Usually not a big problem"]
[null,null,null,"Always a huge problem"]
[null,null,"Which of the following statements is true?","Asking questions goes hand-in-hand with the focused listening","Asking questions goes hand-in-hand with the focused listening"]
[null,null,null,"Asking questions is usually considered rude"]
[null,null,null,"Asking questions counts a distraction of focused listening"]
[null,null,null,"Asking questions can cover the fact that you aren’t focused on listening"]
[null,null,"While you are focused to listening, you should:","Ask as many questions as you can to let your interlocutor know that you care","Ask only the questions related to the conversation"]
[null,null,null,"Refrain from questions to save your focus"]
[null,null,null,"Ask only the questions related to the conversation"]
[null,null,null,"Ask anything you want, there are no rules"]
[null,null,"What is the most important when you are speaking to another?","Being polite","Being honest"]
[null,null,null,"Being politically correct"]
[null,null,null,"Being diplomatic"]
[null,null,null,"Being honest"]
[null,null,"Which of the following statements is true?","Effective communication does not require the speaker to repeat what is being said","Effective communication does not require the speaker to repeat what is being said"]
[null,null,null,"Effective communication requires the speaker to repeat what is being said couple of times"]
[null,null,null,"Effective communication requires the speaker to repeat what is being said up to five times"]
[null,null,null,"Effective communication requires the speaker to repeat what is being said continuously "]
[]
["Module Five: Non-Verbal Communication Skills\t","Body Language\t","The use of the body language can have:","Only positive effects","Both positive and negative effects"]
[null,"It’s Not What You Say, It’s How You Say It\t",null,"Only negative effects"]
[null,"Case Study\t",null,"Both positive and negative effects"]
[null,null,null,"Mostly undetermined effects"]
[null,null,"When you congratulate someone with a frown on your face, you will probably seem:","Sincere, because of your words","Unhappy, because of the body language"]
[null,null,null,"Unhappy, because of the body language"]
[null,null,null,"It depends on the tone of your voice"]
[null,null,null,"It cannot be determined for sure"]
[null,null,"Sending non-verbal signals is a great way for:","Reinforcing the verbally spoken content","Reinforcing the verbally spoken content"]
[null,null,null,"Hiding the nervousness "]
[null,null,null,"Changing the meaning of spoken content"]
[null,null,null,"Avoiding to show the undesirable feelings "]
[null,null,"What is the danger when you are using the non-verbal language?","It can be misleading","It can be confusing to listener"]
[null,null,null,"It often isn’t persuasive"]
[null,null,null,"It wastes your energy"]
[null,null,null,"It can be confusing to listener"]
[null,null,"Which of the following statements is true?","The manner in which you say something could be the factor that determines what the listener hears","The manner in which you say something could be the factor that determines what the listener hears"]
[null,null,null,"The manner in which you say something is important factor, but it is never crucial for what the listener hears"]
[null,null,null,"The manner in which you say something is not so important"]
[null,null,null,"None of the above"]
[null,null,"Regarding the manner in which you say something, you don’t have to think about your:","Pitch ","Type of voice"]
[null,null,null,"Tone of voice"]
[null,null,null,"Type of voice"]
[null,null,null,"Speed of talking\f"]
[]
["Module Six: Social Management and Responsibility\t","Benefits of Emotional Intelligence\t","The terms Social management and responsibility DOES NOT refer to a group or organization’s participation in:","Environmental issues outside the organization","Financial issues outside the organization"]
[null,"Articulate your Emotions Using Language\t",null,"Financial issues outside the organization"]
[null,"Case Study\t",null,"Ethical issues outside the organization"]
[null,null,null,"Social issues outside the organization"]
[null,null,"‘Outside the organization’ DOES NOT refer to:","Country level","Personal level of the members within the organization"]
[null,null,null,"Business to business level"]
[null,null,null,"The individual development of the members within the organization"]
[null,null,null,"Personal level of the members within the organization"]
[null,null,"According to the Mayer-Salovey definition, emotional intelligence IS NOT ability to:","Perceive emotions","Manipulate using the emotions"]
[null,null,null,"Understand emotions and emotional knowledge"]
[null,null,null,"Manipulate using the emotions"]
[null,null,null,"reflectively regulate emotions"]
[null,null,"Which of the following IS NOT one of the key benefits of the emotional intelligence?","Health","Money making"]
[null,null,null,"Decision making"]
[null,null,null,"Money making"]
[null,null,null,"Relationships"]
[null,null,"Which of the following statements is true?","Emotions are a valid excuse at workplace","Emotions are certainly not appropriate for the workplace"]
[null,null,null,"Emotions must be suppressed at workplace"]
[null,null,null,"Emotions are sometimes appropriate for the workplace"]
[null,null,null,"Emotions are certainly not appropriate for the workplace"]
[null,null,"What is the final step of understanding the emotions?","Changing them","Sharing them via constructive conversation"]
[null,null,null,"Suppressing them"]
[null,null,null,"Sharing them via constructive conversation"]
[null,null,null,"None of the above"]
[]
["Module Seven: Tools to Regulate Your Emotions\t","Seeing the Other Side\t","‘Seeing the other side’ requires you to:","Analyze yourself","Ask other people for opinion about you"]
[null,"Self-Management and Self-Awareness\t",null,"Ask other people for opinion about you"]
[null,"Giving in Without Giving Up\t",null,"Think about yourself from another angle"]
[null,"Case Study\t",null,"Think about how could you act"]
[null,null,"Your emotions and how you express them is:","Invariably ","Your responsibility"]
[null,null,null,"A result of how other people perceive it"]
[null,null,null,"Your responsibility"]
[null,null,null,"Always determined by the situation"]
[null,null,"The strength to self-management and self-awareness lies in:","Giving the advantage to self-awareness","Finding the balance between those two"]
[null,null,null,"Giving the advantage to self-management "]
[null,null,null,"Giving the advantage to one of those depending on situation"]
[null,null,null,"Finding the balance between those two"]
[null,null,"When someone’s self-awareness produces the self-centered result, the self-management:","Can be a hard quality","Can be a hard quality"]
[null,null,null,"Can be an impossible quality "]
[null,null,null,"Can be an easy quality"]
[null,null,null,"None of the above"]
[null,null,"Compromises in business world are:","Always avoidable","Usually unavoidable"]
[null,null,null,"Usually unavoidable"]
[null,null,null,"Rarely present"]
[null,null,null,"Constantly present"]
[null,null,"If you are in a position with a less influence, you are usually:","Expected to compromise","Expected to compromise"]
[null,null,null,"Expected to give your opinion"]
[null,null,null,"Expected to give the crucial word"]
[null,null,null,"There are no rules about this"]
[]
["Module Eight: Gaining Control\t","Using Coping Thoughts\t","Which of the following IS NOT one of the advices for coping situations:","Taking a deep breath","Delaying involvement in such situations"]
[null,"Using Relaxation Techniques\t",null,"Using positive thinking"]
[null,"Bringing it All Together\t",null,"Stepping away from the issue"]
[null,"Case Study\t",null,"Delaying involvement in such situations"]
[null,null,"Which of the following statements IS NOT true?","The control a company has is equally important as the control an individual has over oneself","All the statements above are true"]
[null,null,null,"Having control  could be the difference between building a successful career and no career at all"]
[null,null,null,"Even if the situation requires you to physically act, you have to be focused on your thoughts"]
[null,null,null,"All the statements above are true"]
[null,null,"The relaxation techniques DO NOT reduce stress symptoms by:","Boosting confidence to handle problems","Distracting your mind from the problems"]
[null,null,null,"Distracting your mind from the problems"]
[null,null,null,"Improving concentration"]
[null,null,null,"Reducing muscle tension and chronic pain"]
[null,null,"Which of the following IS NOT one of the common types of relaxation techniques?","Autogenic","Heterogenic "]
[null,null,null,"Visualization"]
[null,null,null,"Heterogenic "]
[null,null,null,"Progressive muscle "]
[null,null,"If you have mastered the coping with difficult situations, it:","May not be necessary to engage in relaxation techniques","May not be necessary to engage in relaxation techniques"]
[null,null,null,"Is necessary to engage in relaxation techniques occasionally"]
[null,null,null,"Is still necessary to engage in relaxation techniques"]
[null,null,null,"Is highly required to engage in relaxation techniques"]
[null,null,"What is the ultimate goal in dealing with everyday working situations?","Being right","Avoiding negativity"]
[null,null,null,"Avoiding problems"]
[null,null,null,"Avoiding negativity"]
[null,null,null,"Suppressing problems"]
[null,null,null,"\f"]
[]
["Module Nine: Business Practices (I)\t","Understand Emotions and How to Manage Them in the Workplace\t","The approach you take in situations at work is determined by:","Your natural tendencies","Both your natural tendencies and level of professionalism"]
[null,"Role of Emotional Intelligence at Work\t",null,"Your level of professionalism"]
[null,"Disagreeing Constructively\t",null,"Both your natural tendencies and level of professionalism"]
[null,"Case Study\t",null,"None of the above"]
[null,null,"Deciding which approach is the best for situation at work can be done by:","Weighing the pros and cons of each","Weighing the pros and cons of each"]
[null,null,null,"Reliance on your natural feelings"]
[null,null,null,"Aligning them with your current mood"]
[null,null,null,"Asking a colleague for help"]
[null,null,"Intuition is an element of:","Social proficiencies ","Social proficiencies "]
[null,null,null,"Personal proficiencies"]
[null,null,null,"Both social and personal proficiencies"]
[null,null,null,"None of the above"]
[null,null,"Which of the following refers to political acumen? ","Maintaining trustworthiness and flexibility","Ability to communicate, strong influence and leadership skills, and conflict-resolution"]
[null,null,null,"The ability to asses one’s self as well as display confidence"]
[null,null,null,"Ability to communicate, strong influence and leadership skills, and conflict-resolution"]
[null,null,null,"Having the drive to take initiative and commit until completion"]
[null,null,"Disagreeing constructively is conducted:","In a positive, productive manner","In a positive, productive manner"]
[null,null,null,"For getting your point across"]
[null,null,null,"As negative or destructive for another’s thoughts"]
[null,null,null,"As a necessary indicator that you have your own attitude"]
[null,null,"In practice, constructive disagreeing is:","Confirming your ideas based on someone else’s mistake","Confirming someone else’s ideas before presenting your own"]
[null,null,null,"Confirming someone else’s ideas before presenting your own"]
[null,null,null,"Preventing the fulfillment of someone’s bad idea"]
[null,null,null,"Pure formality"]
[]
["Module Ten: Business Practices (II)\t","Optimism\t","Being optimistic means:","Reversing the bad situations into good ones","Finding the bright side of every situation"]
[null,"Pessimism\t",null,"Finding the bright side of every situation"]
[null,"The Balance between Optimism and Pessimism\t",null,"Being positive, even by force"]
[null,"Case Study\t",null,"Smiling constantly"]
[null,null,"Which of the following statements regarding the business world IS NOT true?","Optimistic people are more productive","Optimistic people are satisfied with their positions and do not tend to be promoted"]
[null,null,null,"Optimistic people make more money for the company"]
[null,null,null,"Optimistic people are satisfied with their positions and do not tend to be promoted"]
[null,null,null,"Optimistic people are desirable for the leading positions in companies"]
[null,null,"Which of the following statements is true?","Being pessimistic at work harms only individual’s career","Being pessimistic at work can be bad for the whole company"]
[null,null,null,"Being pessimistic at work cannot harm anyone except the individual and his closest co-workers"]
[null,null,null,"Being pessimistic at work can be bad for the whole company"]
[null,null,null,"Being pessimistic at work usually doesn’t have a big influence on anyone"]
[null,null,"Which of the following statements IS NOT true?","Being pessimistic causes body stress","Being pessimistic at work is easy to hide"]
[null,null,null,"Being pessimistic causes mental stress "]
[null,null,null,"A pessimistic worker may not be ever promoted"]
[null,null,null,"Being pessimistic at work is easy to hide"]
[null,null,"Why is finding the balance between optimism and pessimism important?","Because extremism may not be a desirable trait in a person","Because of all of the reasons above"]
[null,null,null,"Because it is hard to believe that a person can be constantly optimistic"]
[null,null,null,"Because it is hard to believe that a person can be constantly pessimistic"]
[null,null,null,"Because of all of the reasons above"]
[null,null,"What is the problem with being constantly optimistic?","You can seem unprofessional","You could give someone false hope"]
[null,null,null,"You won’t be taken seriously"]
[null,null,null,"You could give someone false hope"]
[null,null,null,"There is no problem with that"]
[null,null,null,"\f"]
[]
["Module Eleven: Making an Impact\t","Creating a Powerful First Impression\t","Which of the following IS NOT one of the factors for making the first impression?","Physical appearance","Education"]
[null,"Assessing a Situation\t",null,"Education"]
[null,"Being Zealous without Being Offensive\t",null,"Spoken words"]
[null,"Case Study\t",null,"Body language"]
[null,null,"Which of the following IS NOT one of the elements of making a good first impression?","Your type of voice","Your type of voice"]
[null,null,null,"Eye contact"]
[null,null,null,"Hand shake"]
[null,null,null,"Staying away from the slang"]
[null,null,"The best way to assess the situation is to:","Step away from it","Step away from it"]
[null,null,null,"Run into it as promptly as you can"]
[null,null,null,"Ask others about it"]
[null,null,null,"It varies from situation to situation"]
[null,null,"Which of the following IS NOT one of the crucial questions for assessing the situation?","How will it impact me?","How challenging is it?"]
[null,null,null,"How will it impact others?"]
[null,null,null,"How challenging is it?"]
[null,null,null,"Is it worth doing anything about?"]
[null,null,"Being zealous is:","Always a good trait","A good quality, if you are not overly zealous"]
[null,null,null,"A good quality, if you are not overly zealous"]
[null,null,null,"Almost always offensive"]
[null,null,null,"Usually considered as too aggressive"]
[null,null,"What is important in developing your internal stability by being zealous, but not offensive?","Working fast","Finding the balance"]
[null,null,null,"Renewing the excitement at work"]
[null,null,null,"Constant search for new challenges"]
[null,null,null,"Finding the balance"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A16 - Business Acumen","index":3,"n_rows":420,"n_cols":5,"rows_kept":420,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment\t"]
[]
["Module Two: Seeing the Big Picture\t","Short and Long Term Interactions\t","What is a definition of a short term interaction?","An immediate exchange","An immediate exchange"]
[null,"Recognize Growth Opportunities\t",null,"Building a relationship"]
[null,"Mindfulness of Decisions\t",null,"Growth"]
[null,"Everything is Related\t",null,"Interest"]
[null,"Case Study\t","What is essential to growth?","Short term interactions","Long term interactions"]
[null,null,null,"Events"]
[null,null,null,"Long term interactions"]
[null,null,null,"Financial interest"]
[null,null,"What happens when you do not see the big picture?","Opportunities are focused","Opportunities are overlooked"]
[null,null,null,"Opportunities are overlooked"]
[null,null,null,"Nothing"]
[null,null,null,"Growth is enhanced"]
[null,null,"What will market research provide?","Investment opportunities","Information on customer needs"]
[null,null,null,"Long term interactions"]
[null,null,null,"Short term interactions"]
[null,null,null,"Information on customer needs"]
[null,null,"What do experts in mindful decision making recommend?","Meditation","Meditation"]
[null,null,null,"Exercise"]
[null,null,null,"Opportunity"]
[null,null,null,"Attending events"]
[null,null,"Which of the following should not induce stress?","Operational decision","Neutral decision"]
[null,null,null,"Neutral decision"]
[null,null,null,"Important decision"]
[null,null,null,"Strategic decision"]
[null,null,"What do most people focus their energy on at work?","Big picture","Specific roles"]
[null,null,null,"Interests"]
[null,null,null,"Specific roles"]
[null,null,null,"Company roles"]
[null,null,"What is necessary for being comprehensive? ","Make adjustments","Monitor every aspect"]
[null,null,null,"Job descriptions."]
[null,null,null,"Training programs."]
[null,null,null,"Monitor every aspect"]
[null,null,"What happened when Angela thought about cutting labor?","Nothing","She became nauseated"]
[null,null,null,"She became nauseated"]
[null,null,null,"She was comfortable with the idea"]
[null,null,null,"She knew it was the right decision"]
[null,null,"What feedback did Angela receive from employees?","They were not interested in training","They were interested in training"]
[null,null,null,"The employees were "]
[null,null,null,"They were interested in training"]
[null,null,null,"There was none"]
[]
["Module Three: KPIs (Key Performance Indicators)\t","Decisiveness\t","What type of goals need to be established?","Reasonable","SMART"]
[null,"Flexible\t",null,"SMART"]
[null,"Strong Initiative\t",null,"New"]
[null,"Being Intuitive\t",null,"Established"]
[null,"Case Study\t","Which areas of business need to be monitored?","Successful","Successful and unsuccessful"]
[null,null,null,"Unsuccessful"]
[null,null,null,"Successful and unsuccessful"]
[null,null,null,"None"]
[null,null,"Why needs to change with goals?","Nothing","KPIs"]
[null,null,null,"Intuition"]
[null,null,null,"KPIs"]
[null,null,null,"Interest"]
[null,null,"How should implementation of KPIs be determined?","By department","By department"]
[null,null,null,"As a whole"]
[null,null,null,"Singularly"]
[null,null,null,"It does not matter"]
[null,null,"What do KPIs determine about initiatives?","They come to work even if they are sick","Their success"]
[null,null,null,"They take a lot of vacation time"]
[null,null,null,"They are liked by everyone"]
[null,null,null,"Their success"]
[null,null,"What is an acceptable target based on?","Research","Research"]
[null,null,null,"Goals"]
[null,null,null,"Objectives"]
[null,null,null,"Interest"]
[null,null,"How are KPIs created for dashboard?","Easily","Top down"]
[null,null,null,"Top down"]
[null,null,null,"With difficulty"]
[null,null,null,"Bottom up"]
[null,null,"Who needs to be involved in establishing dashboard KPIs?","Management","All users"]
[null,null,null,"Employees"]
[null,null,null,"All users"]
[null,null,null,"Customers"]
[null,null,"What was the initial target?","7%","10%"]
[null,null,null,"10%"]
[null,null,null,"3%"]
[null,null,null,"17%"]
[null,null,"How long did Lee time his objective?","One year","One month"]
[null,null,null,"6 months"]
[null,null,null,"3 months"]
[null,null,null,"One month"]
[]
["Module Four: Risk Management Strategies\t","Continuous Assessment\t","What determines the type of risk assessment besides the business need?","Risk","Objective"]
[null,"Internal and External Factors\t",null,"Objective"]
[null,"Making Adjustments and Corrections\t",null,"Opportunity"]
[null,"Knowing When to Pull the Trigger or Plug\t",null,"Strength"]
[null,"Case Study\t","What do risk assessments identify besides risks?","Objectives","Opportunity"]
[null,null,null,"Interest"]
[null,null,null,"Opportunity"]
[null,null,null,"Nothing"]
[null,null,"What is an internal financial risk?","Interest rate","Cash flow"]
[null,null,null,"R&D"]
[null,null,null,"Cash flow"]
[null,null,null,"Credit"]
[null,null,"A product falls under which type of risk?","Internal and external ","Internal and external "]
[null,null,null,"Internal "]
[null,null,null,"External"]
[null,null,null,"It is not a risk"]
[null,null,"What do unsuccessful risk management strategies require?","Amount of personal photos.","Adjustment"]
[null,null,null,"Personal information."]
[null,null,null,"Amount of personal blogs."]
[null,null,null,"Adjustment"]
[null,null,"A change for a competitor alters which of the following?","Risk","Risk"]
[null,null,null,"KIP"]
[null,null,null,"Strategy"]
[null,null,null,"Action"]
[null,null,"What occurs when you cut a potentially successful project?","Nothing","Loss in potential profits"]
[null,null,null,"Loss in potential profits"]
[null,null,null,"Saves money"]
[null,null,null,"Technology skills"]
[null,null,"What is a useful way to measure opportunity cost?","Make accurate plans","Convert everything to dollar amounts"]
[null,null,null,"Only use it for financial plans"]
[null,null,null,"Convert everything to dollar amounts"]
[null,null,null,"It is not useful"]
[null,null,"What did Kay examine?","Nothing","Internal factors"]
[null,null,null,"Internal factors"]
[null,null,null,"External factors"]
[null,null,null,"Internal and external factors"]
[null,null,"What did Kay overlook?","Internal factors","Interest rates"]
[null,null,null,"Cash flow"]
[null,null,null,"Liquidity"]
[null,null,null,"Interest rates"]
[]
["Module Five: Recognizing Learning Events\t","Develop a Sense of Always Learning\t","Which of the following requires individual initiative?","Imitation","Exploration"]
[null,"Evaluate Past Decisions\t",null,"Exploration"]
[null,"Problems Are Learning Opportunities\t",null,"Exercise"]
[null,"Recognize Your Blind Spots\t",null,"Creation"]
[null,"Case Study\t","At which point is reflection possible?","After a decision","Before, during, and after a decision"]
[null,null,null,"During a decision"]
[null,null,null,"Before a decision"]
[null,null,null,"Before, during, and after a decision"]
[null,null,"What should you do after each decision?","Crunch numbers","Ask questions"]
[null,null,null,"Determine if it is successful"]
[null,null,null,"Ask questions"]
[null,null,null,"Brainstorm"]
[null,null,"Which decisions do you need to evaluate?","Successful and unsuccessful","Successful and unsuccessful"]
[null,null,null,"Successful"]
[null,null,null,"Unsuccessful"]
[null,null,null,"None"]
[null,null,"What must you do to identify opportunities and solutions?","Solve the problem","Identify problem"]
[null,null,null,"Embrace mistakes"]
[null,null,null,"Consider options"]
[null,null,null,"Identify problem"]
[null,null,"What occurs when you make a mistake addressing a problem?","You learn what to avoid","You learn what to avoid"]
[null,null,null,"You learn what is successful"]
[null,null,null,"You create a new problem"]
[null,null,null,"Nothing"]
[null,null,"What is necessary for recognizing blind spots?","Data","Honesty"]
[null,null,null,"Honesty"]
[null,null,null,"Creativity"]
[null,null,null,"Learning"]
[null,null,"What is not an example of a blind spot?","Fears","Persistence"]
[null,null,null,"Annoying habits"]
[null,null,null,"Persistence"]
[null,null,null,"Judgmental attitudes"]
[null,null,"How many hours a day did Craig spend putting out fires?","1-2","2-3"]
[null,null,null,"2-3"]
[null,null,null,"3-4"]
[null,null,null,"2-4"]
[null,null,"What mistake did Craig keep making?","Lack of interest","Lack of communication"]
[null,null,null,"Lack of funding"]
[null,null,null,"Over confidence"]
[null,null,null,"Lack of communication"]
[]
["Module Six: You Need to Know These Answers and More\t","What Makes My Company Money?\t","What must you examine to determine how your company is making money?","Products","Products and services"]
[null,"What Were Sales Last Year?\t",null,"Products and services"]
[null,"What is Our Profit Margin?\t",null,"Services"]
[null,"What Were Our Costs?\t",null,"Cash flow"]
[null,"Case Study\t","Which product made the most money in the example?","Cookie","Croissant"]
[null,null,null,"Cake"]
[null,null,null,"Croissant"]
[null,null,null,"Cupcake"]
[null,null,"What is the difference between last year’s sales and this year’s sales?","Rate of change","First step in the rate of change"]
[null,null,null,"The last step in the rate of change"]
[null,null,null,"First step in the rate of change"]
[null,null,null,"The second step in the rate of change"]
[null,null,"What do you divide the increase or decrease to determine the rate of change?","Last year’s sales","Last year’s sales"]
[null,null,null,"Current sales"]
[null,null,null,"Total sales"]
[null,null,null,"You do not divide"]
[null,null,"What is the average net profit margin for a large company?","12%","13%"]
[null,null,null,"33%"]
[null,null,null,"10%"]
[null,null,null,"13%"]
[null,null,"Gross profit margin does not include which of the following?","Operating cost and taxes","Operating cost and taxes"]
[null,null,null,"Taxes"]
[null,null,null,"Operating costs"]
[null,null,null,"Revenue"]
[null,null,"How do many companies attempt to increase profits?","Increase costs","Cut costs"]
[null,null,null,"Cut costs"]
[null,null,null,"Avoid taxes"]
[null,null,null,"Improve operating costs"]
[null,null,"What must stay below the sale price?","Interest","COGS"]
[null,null,null,"Operating Expense"]
[null,null,null,"COGS"]
[null,null,null,"Taxes"]
[null,null,"What was the profit margin the previous year?","7%","9%"]
[null,null,null,"9%"]
[null,null,null,"2%"]
[null,null,null,"11%"]
[null,null,"What happened to the profit margin after Shelly implemented changes?","It dropped 2%","It remained the same"]
[null,null,null,"It increased 2%"]
[null,null,null,"It fell 7%"]
[null,null,null,"It remained the same"]
[]
["Module Seven: Financial Literacy (I)\t","Assets\t","What do assets determine?","Profits","Company strength"]
[null,"Financial Ratios\t",null,"Company strength"]
[null,"Liabilities\t",null,"Interest"]
[null,"Equity\t",null,"Cash flow"]
[null,"Case Study\t","What is the most important asset a company has besides customers?","Cash","Employees"]
[null,null,null,"Buildings"]
[null,null,null,"Employees"]
[null,null,null,"Machinery"]
[null,null,"Where do you find the information to create financial ratios?","Balance statement","Financial statement"]
[null,null,null,"Interest earnings"]
[null,null,null,"Financial statement"]
[null,null,null,"Income statement"]
[null,null,"Besides the inventory, what is necessary for an inventory ratio?","Cost of goods sold","Cost of goods sold"]
[null,null,null,"Total revenue"]
[null,null,null,"Net income"]
[null,null,null,"Total assets"]
[null,null,"What indicates that the company is in trouble?","Nothing","Liabilities are greater than assets"]
[null,null,null,"Assets are greater than liabilities"]
[null,null,null,"There are no liabilities."]
[null,null,null,"Liabilities are greater than assets"]
[null,null,"What will be paid within a year?","Short term liabilities","Short term liabilities"]
[null,null,null,"Assets"]
[null,null,null,"Long term liabilities"]
[null,null,null,"Equity"]
[null,null,"Which action will increase equity?","Remove stock options","Issue stock"]
[null,null,null,"Issue stock"]
[null,null,null,"Increase inventory"]
[null,null,null,"Stop marketing"]
[null,null,"What is used to determine equity besides liabilities?","Ratios","Assets"]
[null,null,null,"Liquidity"]
[null,null,null,"Assets"]
[null,null,null,"Income"]
[null,null,"What are Tim’s assets?","$25,000","$100,000"]
[null,null,null,"$100,000"]
[null,null,null,"$85,000"]
[null,null,null,"$15,000"]
[null,null,"What is Tim’s equity?","$25,000","$15,000"]
[null,null,null,"$100,000"]
[null,null,null,"$85,000"]
[null,null,null,"$15,000"]
[]
["Module Eight: Financial Literacy (II)\t","Income Statement\t","What is another name for an income statement?","Balance sheet","Profit and loss statement"]
[null,"Balance Sheet\t",null,"Profit and loss statement"]
[null,"Cash Flow Statement\t",null,"Cash flow statement"]
[null,"Read, Read, and Read\t",null,"There is no other name"]
[null,"Case Study\t","How often do you typically update an income statement?","Monthly","Quarterly"]
[null,null,null,"Semi-annually"]
[null,null,null,"Quarterly"]
[null,null,null,"Weekly"]
[null,null,"What does a balance sheet determine?","Profits ","Financial health"]
[null,null,null,"Cash flow"]
[null,null,null,"Financial health"]
[null,null,null,"Loss"]
[null,null,"How many past balance sheet statements should be in a report?","2","2"]
[null,null,null,"0"]
[null,null,null,"1"]
[null,null,null,"3"]
[null,null,"How many past cash flow statements should appear with the current statement?","2","3"]
[null,null,null,"0"]
[null,null,null,"1"]
[null,null,null,"3"]
[null,null,"What begins the cash flow statement?","Net income","Net income"]
[null,null,null,"Gross income"]
[null,null,null,"Cash equivalent "]
[null,null,null,"Balance sheet"]
[null,null,"What is the benefit of trade publications?","They are timeless","They are current"]
[null,null,null,"They are current"]
[null,null,null,"They are frequent"]
[null,null,null,"They entertaining"]
[null,null,"What is the purpose of studying financial literacy?","Understand income","Integrate it into the financial strategy"]
[null,null,null,"Determine profits and loss"]
[null,null,null,"Integrate it into the financial strategy"]
[null,null,null,"Understand cash flow"]
[null,null,"What was Brie’s equity at first?","$2,500","$10,000"]
[null,null,null,"$10,000"]
[null,null,null,"$1,500"]
[null,null,null,"$8,500"]
[null,null,"How many balance sheets showed a trend?","1","3"]
[null,null,null,"4"]
[null,null,null,"2"]
[null,null,null,"3"]
[]
["Module Nine: Business Acumen in Management\t","Talent Management\t","What does investing in employees accomplish?","Nothing","They feel valued"]
[null,"Change Management\t",null,"They feel valued"]
[null,"Asset Management\t",null,"They feel undervalued"]
[null,"Organizational Management\t",null,"They leave quickly"]
[null,"Case Study\t","What is the product of a successful talent management program?","Improved culture","Increase productivity"]
[null,null,null,"Decreased productivity"]
[null,null,null,"Increase productivity"]
[null,null,null,"Increased hiring"]
[null,null,"What do surveys accomplish?","Allow people to vent","Analyze change"]
[null,null,null,"Implement change"]
[null,null,null,"Analyze change"]
[null,null,null,"Identify resistance"]
[null,null,"What occurs in every phase of the change management process?","Communication","Communication"]
[null,null,null,"Action"]
[null,null,null,"Analysis"]
[null,null,null,"Planning"]
[null,null,"What will make an asset management plan easier?","Financial statements","Software"]
[null,null,null,"Staffing"]
[null,null,null,"Practice"]
[null,null,null,"Software"]
[null,null,"Who is responsible for individual assets?","Departments","Departments"]
[null,null,null,"CEO"]
[null,null,null,"Manager"]
[null,null,null,"Everyone"]
[null,null,"What will determine if a company has a district manager?","Organizational management","Organizational structure"]
[null,null,null,"Organizational structure"]
[null,null,null,"Asset management"]
[null,null,null,"P&L"]
[null,null,"How do you begin a plan for organizational management? ","Specific","Broadly"]
[null,null,null,"On an individual level"]
[null,null,null,"Broadly"]
[null,null,null,"You do not"]
[null,null,"How did employees initially react?","They were excited","They complained"]
[null,null,null,"They complained"]
[null,null,null,"They supported the decision"]
[null,null,null,"It is not clear"]
[null,null,"What occurred one month after the changes?","It is not clear","Productivity dropped 7%"]
[null,null,null,"Productivity increased 7%"]
[null,null,null,"Productivity remained the same"]
[null,null,null,"Productivity dropped 7%"]
[]
["Module Ten: Critical Thinking in Business\t","Ask the Right Questions\t","How often should you question information?","Once","Continually"]
[null,"Organize Data\t",null,"Continually"]
[null,"Evaluate the Information\t",null,"Daily"]
[null,"Make the Decision\t",null,"Weekly"]
[null,"Case Study\t","Why ask questions?","Learn more information","Identify useful information"]
[null,null,null,"To be annoying"]
[null,null,null,"Identify useful information"]
[null,null,null,"Find new ideas"]
[null,null,"What will organizing data help you find?","Information","Trends"]
[null,null,null,"Decisions"]
[null,null,null,"Trends"]
[null,null,null,"Groups"]
[null,null,"What makes data analysis easier?","Conclusion","Organization "]
[null,null,null,"Data"]
[null,null,null,"Trends"]
[null,null,null,"Organization "]
[null,null,"What will the right questions identify?","Interest","Opinions"]
[null,null,null,"Decisions"]
[null,null,null,"Timing"]
[null,null,null,"Opinions"]
[null,null,"You need to evaluate the information for signs of _______.","Bias","Bias"]
[null,null,null,"Opinion"]
[null,null,null,"Interest"]
[null,null,null,"Conclusions"]
[null,null,"What do you Not need to think about when considering the effect of your decision?","Yourself","Other companies"]
[null,null,null,"Other companies"]
[null,null,null,"Company"]
[null,null,null,"Others"]
[null,null,"What do you need to consider after making a complete evaluation?","Wait","Act"]
[null,null,null,"Reevaluate"]
[null,null,null,"Act"]
[null,null,null,"Nothing"]
[null,null,"Who is the source of the negative information?","Doug","Competitor"]
[null,null,null,"Competitor"]
[null,null,null,"Business partner"]
[null,null,null,"Uncertain"]
[null,null,"What is a source or positive information?","Business partner","Financial statement"]
[null,null,null,"Competition"]
[null,null,null,"Agreement"]
[null,null,null,"Financial statement"]
[]
["Module Eleven: Key Financial Levers\t","Investing in People\t","What is your greatest asset?","Cash","People"]
[null,"Effective Communication\t",null,"People"]
[null,"Process Improvement\t",null,"Property"]
[null,"Goal Alignment\t",null,"Stock"]
[null,"Case Study\t","What do you risk by not investing in employees?","Decreased productivity","Loss of employee"]
[null,null,null,"Increased productivity"]
[null,null,null,"Loss of employee"]
[null,null,null,"Retained employees"]
[null,null,"How do you begin effective communication?","Questions","Listening"]
[null,null,null,"Answers"]
[null,null,null,"Listening"]
[null,null,null,"Tone"]
[null,null,"Communication should always be clear and ______. ","Concise","Concise"]
[null,null,null,"Rambling"]
[null,null,null,"Dull"]
[null,null,null,"Fun"]
[null,null,"What is the last step of process improvement?","Implement","Evaluate"]
[null,null,null,"Revise "]
[null,null,null,"Identify"]
[null,null,null,"Evaluate"]
[null,null,"What is the first step of process improvement?","Identify","Identify"]
[null,null,null,"Evaluate"]
[null,null,null,"Implement"]
[null,null,null,"Revise"]
[null,null,"Which goals begin at the top and work their way down?","Aligned","Cascading"]
[null,null,null,"Cascading"]
[null,null,null,"SMART"]
[null,null,null,"None"]
[null,null,"What is not included in a SMART goal?","Measurable","Attitude"]
[null,null,null,"Specific"]
[null,null,null,"Attitude"]
[null,null,null,"Timely"]
[null,null,"How much did the company save?","$2 million","$5 million "]
[null,null,null,"$5 million "]
[null,null,null,"$3 million"]
[null,null,null,"$6 million"]
[null,null,"How much did the company lose over  months?","$2 million","$6 million"]
[null,null,null,"$5 million"]
[null,null,null,"$3 million"]
[null,null,null,"$6 million"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A19 - Change Management","index":4,"n_rows":253,"n_cols":5,"rows_kept":253,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluations\t"]
[]
["Module Two: Preparing for Change\t","Defining Your Strategy\t","Change management has been explored within the context of business applications:","For more than hundred years","Since mid-1980’s"]
[null,"Building the Team\t",null,"For more than fifty years"]
[null,"Case Study\t",null,"Since mid-1980’s"]
[null,null,null,"Since mid-1990’s"]
[null,null,"A simple definition of change is:","To cause to be different","To cause to be different"]
[null,null,null,"To prove that you are different"]
[null,null,null,"To want to be different"]
[null,null,null,"To try to be different"]
[null,null,"What kind of questions should you ask when you are gathering data for a change strategy?"," General questions","Only the questions regarding the change"]
[null,null,null,"Questions about anything regarding the organization"]
[null,null,null,"Any kind of questions regarding the interviewee "]
[null,null,null,"Only the questions regarding the change"]
[null,null,"When the strategy document is created, it serves as:","Black print for the initiative","Blueprint for the initiative"]
[null,null,null,"Whiteprint for the initiative"]
[null,null,null,"Blueprint for the initiative"]
[null,null,null,"Red print for the initiative"]
[null,null,"Which of the following is not one of the key elements for the members of a team?","Contribution ","Competitiveness "]
[null,null,null,"Connection"]
[null,null,null,"Commitment"]
[null,null,null,"Competitiveness "]
[null,null,"Which of the following statements IS NOT true?","The team must represent all of the needed functional groups and roles necessary to manage the change initiative","Leaders must select members who display a basic degree of skill in six key elements"]
[null,null,null,"By formalizing the team and providing funding and other resources, it sends a message of accountability and responsibility"]
[null,null,null,"Leaders must select members who display a basic degree of skill in six key elements"]
[null,null,null,"All the statements are true"]
[]
["Module Three: Identifying the WIFM\t","What’s in it for Me?\t","WIFM is short for the question:","Who Initiates First Move","What’s In It For Me"]
[null,"Building Support\t",null,"What’s Indulgence For Me"]
[null,"Case Study\t",null,"What’s In It For Me"]
[null,null,null,"None of the above"]
[null,null,"Which of the following IS NOT one of the factors that influence the WIFM?","An employee’s personal situation","The skills of the employee"]
[null,null,null,"What motivates the person as an individual"]
[null,null,null,"The nature of the change"]
[null,null,null,"The skills of the employee"]
[null,null,"Communicators should:","Identify and segment audience groups","Do all of the above"]
[null,null,null,"Craft messages appropriate for each audience"]
[null,null,null,"Determine the most effective packaging, timing, and methods for communicating"]
[null,null,null,"Do all of the above"]
[null,null,"What is the acronym for the analysis that allows the change management team members to pinpoint positive elements and benefits that will be crafted later into communications?","SWOT","SWOT"]
[null,null,null,"SWEET"]
[null,null,null,"SWEAT"]
[null,null,null,"SWAT"]
[]
["Module Four: Understanding Change\t","Influences on Change\t","Which of the following IS NOT an external factor?","Politics ","Policies"]
[null,"Common Reactions to Change\t",null,"Economy"]
[null,"Tools to Help the Change Process\t",null,"Policies"]
[null,"Case Study\t",null,"Technology"]
[null,null,"Which of the following IS NOT an internal factor?","Employees","Culture"]
[null,null,null,"Financial"]
[null,null,null,"Managerial"]
[null,null,null,"Culture"]
[null,null,"Which of the following IS NOT among the common reactions to a change?","Acceptance","Proud"]
[null,null,null,"Proud"]
[null,null,null,"Anger"]
[null,null,null,"Indifference"]
[null,null,"Resistance as a reaction to a change stems from the:","Fear ","Fear "]
[null,null,null,"Ignorance"]
[null,null,null,"Disdain"]
[null,null,null,"Disorientation"]
[null,null,"Which of the following IS NOT one of the helpful tools for facilitating a change?","Training ","Manipulation"]
[null,null,null,"Flexibility "]
[null,null,null,"Education"]
[null,null,null,"Manipulation"]
[null,null,"Communication is most important:","Before the change","Before, during and after the change"]
[null,null,null,"During the change"]
[null,null,null,"After the change"]
[null,null,null,"Before, during and after the change"]
[]
["Module Five: Leading and Managing the Change\t","Preparing and Planning\t","Preparing and planning should begin with:","Rational thinking","Putting yourself in a positive frame of mind"]
[null,"Delegating\t",null,"Putting yourself in a positive frame of mind"]
[null,"Keep the Lines of Communication Open\t",null,"Making a detailed schedule"]
[null,"Coping with Pushback\t",null,"Making a sketch of the plans"]
[null,"Case Study\t","Which of the following statements is true?","You can and must control everything","You cannot control everything"]
[null,null,null,"You can plan and control just a minor part of everything"]
[null,null,null,"You can plan and control just a half of everything"]
[null,null,null,"You cannot control everything"]
[null,null,"When the change process begins, you will be depending:","Only on yourself","On people that you can delegate to and be confident in their abilities and skills"]
[null,null,null,"Mostly on the external factors"]
[null,null,null,"On people that you can delegate to and be confident in their abilities and skills"]
[null,null,null,"On couple of closest individuals you cooperate with "]
[null,null,"An issue that sometimes arises when delegating is:","Micro-managing","Micro-managing"]
[null,null,null,"Macro-managing"]
[null,null,null,"External managing"]
[null,null,null,"Internal managing"]
[null,null,"Which of the following statements is true?","During the change process, you should be available only during the working hours","During the change process, you should be available all the time"]
[null,null,null,"During the change process, you should be available after working time only in exceptional occasions"]
[null,null,null,"During the change process, you should be available all the time"]
[null,null,null,"None of the above"]
[null,null,"When it comes to rumors, you should:","Ignore them","Put out honest and clear communication"]
[null,null,null,"Rely on them"]
[null,null,null,"Put out honest and clear communication"]
[null,null,null,"Punish the ones who spread them"]
[null,null,"Which of the following statements is true?","People generally gladly accept the change","People generally do not enjoy changes"]
[null,null,null,"People generally accept the change, but not so gladly"]
[null,null,null,"People generally hate changes"]
[null,null,null,"People generally do not enjoy changes"]
[null,null,"If you are encountering an extreme case of pushback, you should:","Provide people with some choices that still fall within the spectrum of the intended change","Provide people with some choices that still fall within the spectrum of the intended change"]
[null,null,null,"Provide people with some choices that are mildly related with the intended change"]
[null,null,null,"Change the concept of the intended change, so it can fit people’s aspirations"]
[null,null,null,"Give up the intended change to avoid the problems indicated at the very beginning"]
[]
["Module Six: Gaining Support\t","Gathering Data\t","The force field analysis DOESN’T help a change management team to:","Analyze any two opposing positions","Forecast the future outcome of the change"]
[null,"Addressing Concerns and Issues\t",null,"Identify pros and cons of an option prior to making a decision"]
[null,"Evaluating and Adapting\t",null,"Forecast the future outcome of the change"]
[null,"Case Study\t",null,"Explore what is going right and what is going wrong"]
[null,null,"The force field analysis is developed by a:","Social psychologist","Social psychologist"]
[null,null,null,"Psychologist"]
[null,null,null,"Sociologist "]
[null,null,null,"Manager"]
[null,null,"To gain the necessary support for the change, you continually need to raise:","Investments","Awareness"]
[null,null,null,"Awards"]
[null,null,null,"Awareness"]
[null,null,null,"Ultimatums"]
[null,null,"Which of the following IS NOT one of the helping strategies for addressing employee’s concerns?","Engaging employees, providing forums for people to express their questions and concerns","Giving employee’s some ultimatums to make them participate in the change"]
[null,null,null,"Aligning incentive and performance management systems to support the change"]
[null,null,null,"Orchestrating opportunities for advocates of the change to contact those not yet on board"]
[null,null,null,"Giving employee’s some ultimatums to make them participate in the change"]
[null,null,"If the change is going right, the team members should:","Still constantly observe everything","Still constantly observe everything"]
[null,null,null,"Occasionally observe everything"]
[null,null,null,"Occasionally observe the key elements"]
[null,null,null,"Not waste the time observing the unnecessary things"]
[null,null,"Which of the following forms is recommendable for gathering data from the ones involved in a change?","Questionnaire ","Feedback"]
[null,null,null,"Interview"]
[null,null,null,"Feedback"]
[null,null,null,"Quiz\f"]
[]
["Module Seven: Making it All Worthwhile\t","Leading Status Meetings\t","If a leader wants to help to bring about learning and productivity, he should act as:","A facilitator","A facilitator"]
[null,"Celebrating Successes\t",null,"An equal employee as others"]
[null,"Sharing the Results and Benefits\t",null,"A strict boss"]
[null,"Case Study\t",null,"A friendly boss"]
[null,null,"What is the acronym for model that provides a simple methodology for facilitating a participative meeting?","LOAD","LEAD"]
[null,null,null,"LAED"]
[null,null,null,"LEAD"]
[null,null,null,"LOUD"]
[null,null,"Which of the following IS NOT one of the levels of celebrations?","One on one conversation","Celebration in inner circle of associates"]
[null,null,null,"Celebration in inner circle of associates"]
[null,null,null,"Public recognitions"]
[null,null,null,"Group celebrations "]
[null,null,"It is appropriate for managers and supervisors to participate in celebrations with employees, because:","It contribute to the reputation and significance of the organization","Communications from them have been shown to have a significant impact on employees"]
[null,null,null,"Communications from them have been shown to have a significant impact on employees"]
[null,null,null,"It contributes to their reputation"]
[null,null,null,"They should also be rewarded for their work"]
[null,null,"Which of the following statements is true?","Feedback is needed only in first phases of change","Feedback is needed at all levels of change"]
[null,null,null,"Feedback is needed only in the first and last phase of change"]
[null,null,null,"Feedback is needed at all levels of change"]
[null,null,null,"Feedback is always optional"]
[null,null,"When it comes to the occurring results of a change process:","Only the managers and supervisors need to be informed about them","Everybody involved in the process should be informed\f"]
[null,null,null,"Only the managers, supervisors and their closest associates need to be informed about them"]
[null,null,null,"Only the leaders of the team need to be informed about them"]
[null,null,null,"Everybody involved in the process should be informed\f"]
[]
["Module Eight: Using Appreciative Inquiry\t","The Four Stages\t","What is the definition of inquiry?","Seeking for understanding using a process based on thoughtful questions","Seeking for understanding using a process based on provocative questions"]
[null,"The Purposes of Appreciative Inquiry\t",null,"Seeking for understanding using a process based on provocative questions"]
[null,"Examples and Case Studies\t",null,"Seeking for understanding using a process based on detailed questions"]
[null,"Case Study\t",null,"Seeking for understanding using a process based on routine questions"]
[null,null,"Which of the following IS NOT listed as one of the elements that make up a positive core?","Community assets","Common compliments"]
[null,null,null,"Core competencies"]
[null,null,null,"Vital traditions and values"]
[null,null,null,"Common compliments"]
[null,null,"Which of the following IS NOT one of the -D stages in the Appreciative Inquiry model?","Destiny","Dealing"]
[null,null,null,"Dealing"]
[null,null,null,"Dream"]
[null,null,null,"Design"]
[null,null,"What is in the center of the diagram surrounded by the -D phases?","Affirmative topic choice","Affirmative topic choice"]
[null,null,null,"Efficient topic choice"]
[null,null,null,"Effective topic choice"]
[null,null,null,"None of the above"]
[null,null,"Which of the following IS NOT one of the reasons for implementing the Appreciative inquiry?","It leads to the design of appreciative organizations that can support stakeholders fostering a triple bottom line; people, profits, and planet","It makes the process almost 50% easier"]
[null,null,null,"It serves as a catalyst for the transformation of an organizational culture"]
[null,null,null,"It allows the performance of people from across the whole system to participate in an inquiry"]
[null,null,null,"It makes the process almost 50% easier"]
[null,null,"Which of the following IS NOT one of the methods of the appreciative inquiry?","Whole system inquiry","Individual inquiry"]
[null,null,null,"Individual inquiry"]
[null,null,null,"Al summit"]
[null,null,null,"None of the above\f"]
[]
["Module Nine: Bringing People to Your Side\t","A Dash of Emotion\t","Which of the following IS NOT one of the essential conditions that come together in an organization?","Freedom to be heard","Freedom to skip what you’re having troubles with"]
[null,"Plenty of Facts\t",null,"Freedom to choose to participate"]
[null,"Case Study\t",null,"Freedom to be positive"]
[null,null,null,"Freedom to skip what you’re having troubles with"]
[null,null,"How many essential conditions that come together in an organization are there?","Four","Six"]
[null,null,null,"Five"]
[null,null,null,"Six"]
[null,null,null,"Seven"]
[null,null,"A fact is something:","Confirmed by scientists","Demonstrated to exist, or known to have existed"]
[null,null,null,"Demonstrated to exist, or known to have existed"]
[null,null,null,"Written briefly and concisely"]
[null,null,null,"Regarding to a certain professional area"]
[null,null,"Audits and performance measurement systems DO NOT help to determine:","What are the flaws of a certain system or process","What are the flaws of a certain system or process"]
[null,null,null,"How many employees are using the new processes or systems"]
[null,null,null,"Individual or group proficiency levels"]
[null,null,null,"Who is not engaged with the process, or is struggling, and why"]
[]
["Module Ten: Building Resiliency\t","What is Resiliency?\t","Which of the following statements IS NOT true?","Resilience is an absolute characteristic","Resilience is an absolute characteristic"]
[null,"Why is It Important?\t",null,"Resilience is a combination of traits of varying degrees in people"]
[null,"Five Easy Steps for the Leader and the Individual\t",null,"Resilient people perceive more opportunities than non-resilient people"]
[null,"Case Study\t",null,"Resilient people view disruption as a necessary part of adjusting to the challenges of change"]
[null,null,"Which of the following DOES NOT refer to O-type people?","They are proactive","They don’t ask for help"]
[null,null,null,"They don’t ask for help"]
[null,null,null,"They are optimistic"]
[null,null,null,"All of the above refers to them"]
[null,null,"Which of the following statements IS NOT true?","Resilient people tend to grow stronger from their experiences","Resilient people often let themselves be depleted"]
[null,null,null,"Resilient people often let themselves be depleted"]
[null,null,null,"Resilient people are necessary to foster success during a change"]
[null,null,null,"All the statements are true"]
[null,null,"Which of the following statements IS NOT true?","O-Types are less organized than D-Types","O-Types are less organized than D-Types"]
[null,null,null,"D-Types are less focused than O-Types"]
[null,null,null,"D-Types are less flexible than O-Types"]
[null,null,null,"O-Types are more positive than D-Types"]
[null,null,"Taking time out during a period of frustration is the part of:","Developing a more Positive world view and self-concept","Developing a more Positive world view and self-concept"]
[null,null,null,"Maintaining a Focused sense of purpose for long-term goals and priorities"]
[null,null,null,"Using Flexible thinking to explore multiple approaches for addressing uncertainty"]
[null,null,null,"Using Organized, structured approaches when managing ambiguity"]
[null,null,"Breaking down complex or ambiguous situations into manageable chunks is a part of:","Experimenting proactively with new approaches and solutions","Using Organized, structured approaches when managing ambiguity"]
[null,null,null,"Using Flexible thinking to explore multiple approaches for addressing uncertainty"]
[null,null,null,"Using Organized, structured approaches when managing ambiguity"]
[null,null,null,"Maintaining a Focused sense of purpose for long-term goals and priorities"]
[]
["Module Eleven: Building Flexibility\t","What is Flexibility?\t","Which of the following IS NOT one of the dimensions of flexibility?","Flexible thinking","Flexible acting"]
[null,"Why is it Important?\t",null,"Flexible acting"]
[null,"Five Easy Steps for the Leader and the Individual\t",null,"Social flexibility"]
[null,"Case Study\t",null,"All of the above are dimensions of flexibility"]
[null,null,"Which of the following statements IS NOT true?","Flexible thinkers know that they themselves cannot have all the answers","Flexible thinkers always rely to their own talents"]
[null,null,null,"Flexible thinkers always rely to their own talents"]
[null,null,null,"Flexible thinkers are highly creative"]
[null,null,null,"Flexible thinkers are facile at building networks to freely exchange support and information"]
[null,null,"Which of the following IS NOT one of the reasons why flexible people are important?","Flexibility allows one to brainstorm more efficiently","Having flexible people means that the job will be done faster and easier"]
[null,null,null,"The broad range of solutions brought to the table by a flexible thinker encourages a strong change solution"]
[null,null,null,"Having flexible people helps avoiding the potential for inferior solutions that may be generated by people with low levels of social flexibility"]
[null,null,null,"Having flexible people means that the job will be done faster and easier"]
[null,null,"Which of the following statements is true?","Flexible people are a crucial need during the change management initiative","Flexible people are a crucial need during the change management initiative"]
[null,null,null,"Flexible people are not crucial, but recommendable during the change management initiative"]
[null,null,null,"Flexible people are not necessary during the change management initiative"]
[null,null,null,"None of the above"]
[null,null,"Identifying colleagues who have a different view than you, and asking their opinions is a step on a:","Personal level","Social level"]
[null,null,null,"Social level"]
[null,null,null,"Both personal and social level"]
[null,null,null,"An undefined level"]
[null,null,"Finding someone who is strong in flexible thinking to serve as your coach is a step on:","Personal level","Personal level"]
[null,null,null,"Social level"]
[null,null,null,"Both personal and social level"]
[null,null,null,"An undefined level \f"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Parking Lot\t"]
[null,"Action Plans and Evaluations\t"]

{"sheet":"A21 - Coaching and Mentoring","index":5,"n_rows":268,"n_cols":5,"rows_kept":268,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluation Forms\t"]
[]
["Module Two: Defining Coaching and Mentoring\t","What is Coaching?\t","What is coaching?","Tutoring or instructing a person to achieve a specific goal or skill","Tutoring or instructing a person to achieve a specific goal or skill"]
[null,"What is Mentoring?\t",null,"Tutoring or instructing a person to achieve general skills"]
[null,"Introducing the G.R.O.W. Model\t",null,"Teaching a person how to improve physical abilities"]
[null,"Case Study\t",null,"Teaching a person how to improve skills using the sport analogy"]
[null,null,"Which of the following IS NOT one of the characteristics of coaches?","They focus on one or two skills at a time","They are strict"]
[null,null,null,"Their interaction is planned and structured"]
[null,null,null,"They are strict"]
[null,null,null,"They are tutors and instructors"]
[null,null,"Which of the following statements IS NOT true?","Mentoring is fundamentally teaching","Mentoring is pretty much the same as coaching"]
[null,null,null,"Mentorship is more voluntary than coaching"]
[null,null,null,"Mentoring is less formal than coaching"]
[null,null,null,"Mentoring is pretty much the same as coaching"]
[null,null,"Which of the following IS NOT included in mentoring scenarios matching your activity?","Political strategizing","Behavioral issues like tardiness"]
[null,null,null,"Negotiating"]
[null,null,null,"Behavioral issues like tardiness"]
[null,null,null,"Managing"]
[null,null,"In the GROW model, letter O refers to:","Options developed","Options developed"]
[null,null,null,"Organization development"]
[null,null,null,"Organizing"]
[null,null,null,"Options revisions"]
[null,null,"The GROW model is a:","Tutoring model","Coaching model"]
[null,null,null,"Coaching model"]
[null,null,null,"Mentoring model"]
[null,null,null,"Universal teaching model "]
[]
["Module Three: Setting Goals\t","Goals in the Context of GROW\t","The first and the key step of GROW model is:","Setting the goal","Setting the goal"]
[null,"Identifying Appropriate Goal Areas\t",null,"Reality check"]
[null,"Setting SMART Goals\t",null,"Options developed"]
[null,"Case Study\t",null,"Wrap it up with a plan"]
[null,null,"Which of the following IS NOT one of the benefits of setting goals?","Coaching time is more efficient once goals are discussed upfront","The employees work faster "]
[null,null,null,"The coaching session is direct and avoids meandering"]
[null,null,null,"The employees work faster "]
[null,null,null,"You will come across more clear, instilling confidence in your employees"]
[null,null,"Which of the following IS NOT among the common questions that help in setting goals?","Where are you in relation to those goals?","How much will the reaching of this goal cost?"]
[null,null,null,"How will you know you reached that goal?"]
[null,null,null,"What do you think is keeping you from reaching this goal?"]
[null,null,null,"How much will the reaching of this goal cost?"]
[null,null,"Which of the following statements IS NOT true?","Determining what roadblocks are preventing employees from reaching their goals will provide insight into their personal circumstances","You will solve all the employee’s problems through the questions"]
[null,null,null,"You will solve all the employee’s problems through the questions"]
[null,null,null,"Allowing your employee to speak more enables you to gather more information"]
[null,null,null,"You should let your employees know that you are interested more in their personal goals as a way to help them reach goals at work"]
[null,null,"In SMART technique, letter S refers to:","Smart","Specific"]
[null,null,null,"Strong"]
[null,null,null,"Specific"]
[null,null,null,"Steady"]
[null,null,"In  SMART technique, letter T refers to:","Timely","Timely"]
[null,null,null,"Talkative"]
[null,null,null,"Tolerant "]
[null,null,null,"Trending\f"]
[]
["Module Four: Understanding the Realities\t","Getting a Picture of Where You Are\t","Placing a marker at the starting point of your employee’s coaching journey is useful because:","It enables you to determine and measure progress","It enables both you and your employee to determine and measure progress"]
[null,"Identifying Obstacles\t",null,"It enables your employee to determine and measure progress"]
[null,"Exploring the Past\t",null,"It enables both you and your employee to determine and measure progress"]
[null,"Case Study\t",null,"It is just a formality "]
[null,null,"Which of the following questions is not useful for getting the picture of where you are?","How often is this happening?","Who is guilty for the problems?"]
[null,null,null,"When does it happen?"]
[null,null,null,"What is the affect?"]
[null,null,null,"Who is guilty for the problems?"]
[null,null,"What is the acronym for three steps process for identifying the obstacles?","IPA","IRA"]
[null,null,null,"IRA"]
[null,null,null,"IDA"]
[null,null,null,"INA"]
[null,null,"Letter A in the acronym of three steps process for identifying the obstacles refers to:","Advantages","Antidote given"]
[null,null,null,"Accidents "]
[null,null,null,"Antidote given"]
[null,null,null,"Avoiding problems"]
[null,null,"Why is exploring your employee’s past performance and development important?","You need to know all the ‘dirty laundry’ ","It helps you develop the reality of today’s performance"]
[null,null,null,"It helps you develop the reality of today’s performance"]
[null,null,null,"It can confirm your authority"]
[null,null,null,"It is not so important – it is optional"]
[null,null,"Which of the following IS NOT among the primary things you should know about your employee’s past?","Great behaviors","Problems caused"]
[null,null,null,"Problems solved"]
[null,null,null,"Problems caused"]
[null,null,null,"Great attitudes"]
[]
["Module Five: Developing Options\t","Identifying Paths\t","Sharing the development of options will result in:","B.A.G. results","B.I.G results"]
[null,"Choosing Your Final Approach\t",null,"B.E.G. results"]
[null,"Structuring a Plan\t",null,"B.I.G results"]
[null,"Case Study\t",null,"B.U.G. results"]
[null,null,"In the acronym of the results of sharing the development of options, letter G refers to:","Gaining","Growth"]
[null,null,null,"Growth"]
[null,null,null,"General "]
[null,null,null,"Goals"]
[null,null,"Which of the following IS NOT among the things you should consider when choosing the final approach?","Cost","How challenging is it"]
[null,null,null,"Time"]
[null,null,null,"How challenging is it"]
[null,null,null,"Disruption of the business"]
[null,null,"Which of the following IS NOT something you should consider when you are rating the relevancy of the options to the goal?","Does this option require more employees?","Does this option require more employees?"]
[null,null,null,"Does this option build new supporting skills?"]
[null,null,null,"Is this option measurable?"]
[null,null,null,"Does this option meet the time requirement of the goal?"]
[null,null,"The T asking technique DOES NOT refer to what are you going to do:","Tomorrow","In three months"]
[null,null,null,"In two weeks"]
[null,null,null,"In thirty days"]
[null,null,null,"In three months"]
[null,null,"When it comes to the first question of the T technique, you:","Are going to get the answer easily","May need to guide your employee when answering it"]
[null,null,null,"May need to guide your employee when answering it"]
[null,null,null,"May need to force the employee to come up with something"]
[null,null,null,"None of the above\f"]
[]
["Module Six: Wrapping it All Up\t","Creating the Final Plan\t","What is the acronym of a process designed to approach the planning activity in a consistent and efficient manner?","LAMA","LAMA"]
[null,"Identifying the First Step\t",null,"LANA"]
[null,"Getting Motivated\t",null,"LARA"]
[null,"Case Study\t",null,"LADA"]
[null,null,"In the acronym of a process designed to approach the planning activity, the two A’s refer to:","Applying and advising","Applying and assessing "]
[null,null,null,"Applying and assessing "]
[null,null,null,"Advantages and assess"]
[null,null,null,"Advantages and assessing"]
[null,null,"What is the first step to any developing activity?","Practicing","Learning"]
[null,null,null,"Working"]
[null,null,null,"Learning"]
[null,null,null,"Each activity has its own first step"]
[null,null,"Which of the following IS NOT one of the mentioned benefits of learning?","You give a chance for a role model to become a mentor to your employee","You establish a whole new level of your own authority"]
[null,null,null,"New skills learned could be shared with other employees"]
[null,null,null,"Employee feels valued with the investment you are making in them"]
[null,null,null,"You establish a whole new level of your own authority"]
[null,null,"Which of the following statements is true?","Motivating by money is usually enough","Many times, motivating by money alone is not enough"]
[null,null,null,"Many times, motivating by money alone is not enough"]
[null,null,null,"Motivating by money is always enough"]
[null,null,null,"Motivating by money is never enough"]
[null,null,"Which of the following IS NOT one of the five B’s for keeping the employees motivated?","Be a cheerleader","Be strict"]
[null,null,null,"Be respectful"]
[null,null,null,"Be strict"]
[null,null,null,"Be flexible"]
[]
["Module Seven: The Importance of Trust\t","What is Trust?\t","Building trust must be:","Established at least by force","A sincere desire in you"]
[null,"Trust and Coaching\t",null,"A sincere desire in you"]
[null,"Building Trust\t",null,"At least ostensibly if not sincere"]
[null,"Case Study\t",null,"None of the above"]
[null,null,"Trust is accomplished by:","Your thoughts","Your actions"]
[null,null,null,"Following certain rules"]
[null,null,null,"Your actions"]
[null,null,null,"Force"]
[null,null,"The acronym of things you should avoid when coaching is:","DOME","DOPE"]
[null,null,null,"DORE"]
[null,null,null,"DODE"]
[null,null,null,"DOPE"]
[null,null,"In the acronym of things you should when coaching, letter D stands for:","Defending","Degrading"]
[null,null,null,"Degrading"]
[null,null,null,"Dictating"]
[null,null,null,"Dismissing "]
[null,null,"Which of the following statements IS NOT true?","There are nine easy steps for building trust","There are nine easy steps for building trust"]
[null,null,null,"Building trust takes practice"]
[null,null,null,"You need to be sensitive to employee’s needs to build trust"]
[null,null,null,"All the statements are true"]
[null,null,"Which of the following IS NOT one of the easy steps for building trust?","Be confident","Taking the authoritative attitude"]
[null,null,null,"Maintain positive body language"]
[null,null,null,"Keep thing confidential"]
[null,null,null,"Taking the authoritative attitude"]
[]
["Module Eight: Providing Feedback\t","The Feedback Sandwich\t","Which of the following statements is true?","You are required to provide only the positive feedback","You are required to provide both positive and negative feedback"]
[null,"Providing Constructive Criticism\t",null,"You are required to provide only negative feedback"]
[null,"Encouraging Growth and Development\t",null,"You are required to provide both positive and negative feedback"]
[null,"Case Study\t",null,"Feedbacks are not required, they are optional"]
[null,null,"A method of introducing feedback to your employee surrounded by praise is called:","The feedback stew","The feedback sandwich"]
[null,null,null,"The feedback sandwich"]
[null,null,null,"The feedback doughnut"]
[null,null,null,"The feedback pizza"]
[null,null,"The method of introducing feedback presented in previous module starts with:","Reviewing a positive aspect your employee is currently demonstrating","Reviewing a positive aspect your employee is currently demonstrating"]
[null,null,null,"Reviewing a negative aspect your employee is currently demonstrating"]
[null,null,null,"Casual conversation for breaking the ice"]
[null,null,null,"Accusing the employee for the mistakes"]
[null,null,"The feedback session presented in previous module should be closed in:","Warning note","Positive note"]
[null,null,null,"Neutral note"]
[null,null,null,"Positive note"]
[null,null,null,"Serious note"]
[null,null,"Providing constructive criticism is a skill that requires you to focus on:","Everything at once","The key areas"]
[null,null,null,"The key areas"]
[null,null,null,"Couple of topics"]
[null,null,null,"Everything you can"]
[null,null,"Which of the following statements IS NOT true?","Providing constructive criticism requires you to focus on being timely","Providing constructive criticism requires you to focus on anything you want at the moment"]
[null,null,null,"Providing constructive criticism requires you to focus on one issue at a time"]
[null,null,null,"Providing constructive criticism requires you to focus on observable actions or behaviors"]
[null,null,null,"Providing constructive criticism requires you to focus on anything you want at the moment"]
[]
["Module Nine: Overcoming Roadblocks\t","Common Obstacles\t","Which of the following IS NOT listed as the common obstacle we as managers create? ","Feels awkward","Denial there is anything wrong"]
[null,"Re-evaluating Goals\t",null,"Fear of confrontation"]
[null,"Focusing on Progress\t",null,"Denial there is anything wrong"]
[null,"Case Study\t",null,"Afraid employee will not respond"]
[null,null,"The basics of all needs are:","The physical and the safety needs","The physical and the safety needs"]
[null,null,null,"The physical and the social needs"]
[null,null,null,"The safety and the social needs"]
[null,null,null,"The physical and the growth needs"]
[null,null,"Which of the following IS NOT one of the steps you should take when re-evaluating your goals?","Determine if the time remaining before the goal date is adequate to fulfill the goal","Changing the goal"]
[null,null,null,"Revisit the starting point"]
[null,null,null,"Changing the goal"]
[null,null,null,"Determine what has been accomplished"]
[null,null,"If there is enough time for accomplishing the goal, you should:","Set smaller goals to help the employee move towards the established general goal","Set smaller goals to help the employee move towards the established general goal"]
[null,null,null,"Make the general goal more complicated and challenging"]
[null,null,null,"Congratulate the employee and wait for the goal to be accomplished"]
[null,null,null,"Not do anything"]
[null,null,"If you find yourself with an employee struggling with reaching their goals, you should:","Focus on the negative aspects to detect the problems","Focus on the progress"]
[null,null,null,"Focus on the progress"]
[null,null,null,"Change the goals"]
[null,null,null,"Modify the goals"]
[null,null,"Which of the following IS NOT one of the benefits when you focus on progress?","Building trust","Establishing the faster tempo of working"]
[null,null,null,"Increasing motivation"]
[null,null,null,"Establishing the faster tempo of working"]
[null,null,null,"Increasing the communication"]
[]
["Module Ten: Reaching the End\t","How to Know When You’ve Achieved Success\t","Which of the following statements IS NOT true?","Determining if success is achieved is a crucial element to the coaching process","Regardless of the success, your employee should move into the next level after the coaching program "]
[null,"Transitioning the Coachee\t",null,"If you fail to recognize success, you could hurt your coaching program"]
[null,"Wrapping it All Up\t",null,"Taking inventory of your employee’s accomplishments helps you to determine how well your employee has achieved success"]
[null,"Case Study\t",null,"Regardless of the success, your employee should move into the next level after the coaching program "]
[null,null,"Which of the following IS NOT among the areas you should review when taking inventory?","The behaviors you employee demonstrated during the coaching progress","Your employee’s speed of learning"]
[null,null,null,"Your employee’s strengths "]
[null,null,null,"Your expectations  compared to how well your employee meets or exceeds your expectations"]
[null,null,null,"Your employee’s speed of learning"]
[null,null,"Which of the following IS NOT a good step for making a transition?","Making a statement of success","Mentioning the employee’s weaknesses"]
[null,null,null,"Overview of accomplishes given"]
[null,null,null,"Mentioning the employee’s weaknesses"]
[null,null,null,"Engaging the employee with the next level of development"]
[null,null,"The transitions need to be:","Clear","Clear"]
[null,null,null,"Fast"]
[null,null,null,"Slow"]
[null,null,null,"Perfect"]
[null,null,"Which of the following statements IS NOT true?","Wrapping it all up is just a matter of organizing your employee’s coaching file and transitioning the file to the next manager for reference","All the statements are true"]
[null,null,null,"Even if you do not plan to transition your employee over to a new manager, you should wrap up the coaching file and keep it accessible for future use"]
[null,null,null,"You should have all your coaching documents related to your employee placed in a file folder"]
[null,null,null,"All the statements are true"]
[null,null,"Which of the following IS NOT something that Wrapping it up worksheet outlines?","List of achievements","List of employee’s negative traits"]
[null,null,null,"Your recommendation"]
[null,null,null,"List of employee’s negative traits"]
[null,null,null,"List of goals your employee would like to achieve"]
[]
["Module Eleven: How Mentoring Differs from Coaching\t","The Basic Differences\t","Which of the following IS NOT a characteristic of coaching?","The interaction usually is for a set amount of time","Interaction is usually voluntary"]
[null,"Blending the Two Models\t",null,"Interaction is usually voluntary"]
[null,"Adapting the GROW Model for Mentoring\t",null,"The goal is to produce a more immediate change or result"]
[null,"Focusing on the Relationship\t",null,"The interaction is structured and meetings are typically confined to scheduled meetings"]
[null,"Case Study\t","Which of the following IS NOT a characteristic of mentoring?","The focus is on a particular job function developmental issue","The focus is on a particular job function developmental issue"]
[null,null,null,"The goal is to develop areas that the protégé deems necessary for their development for future roles"]
[null,null,null,"Interaction is less structured with more causal than structured meetings"]
[null,null,null,"Relationship is usually long-term  over an extensive period of time"]
[null,null,"Which of the following statements is true?","Coaching and mentoring never combine","Coaching and mentoring can be combined"]
[null,null,null,"Coaching and mentoring always combine"]
[null,null,null,"Coaching and mentoring can be combined"]
[null,null,null,"It is not good to combine coaching and mentoring"]
[null,null,"Which of the following can be the result of combining coaching and mentoring?","Decreased flexibility ","Greater satisfaction for both you and your employee"]
[null,null,null,"Confusions about further development"]
[null,null,null,"Losing authority"]
[null,null,null,"Greater satisfaction for both you and your employee"]
[null,null,"What is the acronym of the model used as a guide for the coach to structure their dialogue with their employee?","GRAW","GROW"]
[null,null,null,"GREW"]
[null,null,null,"GROW"]
[null,null,null,"GRUW"]
[null,null,"What does the letter R in the acronym of the model used as a guide for the coach presented in previous module?","Rationalization","Reality"]
[null,null,null,"Reality"]
[null,null,null,"Reasoning"]
[null,null,null,"Randomization\f"]
[null,null,"Which of the following statements is true?","The relationship in coaching and mentoring is the same and it is hierarchal","The relationship in coaching is hierarchal, while the relationship in mentoring is a shoulder-to-shoulder relationship"]
[null,null,null,"The relationship in coaching is hierarchal, while the relationship in mentoring is a shoulder-to-shoulder relationship"]
[null,null,null,"The relationship in coaching and mentoring is the same, there is no hierarchy"]
[null,null,null,"The way that coaching or mentoring goes is an individual matter, it varies from person to person"]
[null,null,"Which of the following IS NOT a good advice for establishing a good relationship between a mentor and a protégé?","Demonstrate respect","Demonstrate seriousness"]
[null,null,null,"Demonstrate caring"]
[null,null,null,"Demonstrate seriousness"]
[null,null,null,"Demonstrate listening"]
[]
["Module Twelve: Wrapping it Up\t","Words from the Wise\t"]
[null,"Parking Lot\t"]

{"sheet":"A22 - Conflict Resolution","index":6,"n_rows":421,"n_cols":5,"rows_kept":421,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluations\t"]
[]
["Module Two: An Introduction to Conflict Resolution\t","What is Conflict?\t","People always ______________ that conflict is always negative.","Assume","Assume"]
[null,"What is Conflict Resolution?\t",null,"Wish"]
[null,"Understanding the Conflict Resolution Process\t",null,"Hope"]
[null,"Case Study\t",null,"Like"]
[null,null,"Conflicts happen when _________________ come to light?","People","Differences"]
[null,null,null,"Truth"]
[null,null,null,"Differences"]
[null,null,null,"Finances"]
[null,null,"People can explore those differences, if they are equipped with a conflict ___________ process.","Idea","Resolution"]
[null,null,null,"Email"]
[null,null,null,"Resolution"]
[null,null,null,"Revolution"]
[null,null,"Differences can be used to ___________ in a more positive way.","Interact","Interact"]
[null,null,null,"Connect"]
[null,null,null,"Dissect"]
[null,null,null,"Reject"]
[null,null,"Conflict can be defined as coming into a ___________ or disagreement.","Contusion","Collision"]
[null,null,null,"Fruition"]
[null,null,null,"Collision"]
[null,null,null,"Division"]
[null,null,"Two sales representatives arguing over who gets the latest customer is an example of what?","Friendly competition","Conflict "]
[null,null,null,"Playful banter"]
[null,null,null,"Conflict "]
[null,null,null,"Respect"]
[null,null,"Conflict can also be ____________.","Healthy","Healthy"]
[null,null,null,"Happy"]
[null,null,null,"Hearty"]
[null,null,null,"Hyperbole"]
[null,null,"The term conflict resolution simply means how you ___________ conflicts.","Enjoy","Solve"]
[null,null,null,"Start"]
[null,null,null,"Solve"]
[null,null,null,"Translate"]
[null,null,"_____________ is a process to resolve differences, conducted by an impartial third party. ","Quitting","Mediation"]
[null,null,null,"Forfeiting"]
[null,null,null,"Mediation"]
[null,null,null,"Motivation"]
[null,null,"A situation where the conflict is in the open is an example of _________________.","Hidden Conflict","Apparent Conflict"]
[null,null,null,"Apparent Conflict"]
[null,null,null,"Dispute Resolution"]
[null,null,null,"Transcendence"]
[]
["Module Three: Conflict Resolution Styles with the Thomas-Kilmann Instrument\t","Collaborating\t","There are _________ widely accepted styles of resolving conflicts.","One","Five"]
[null,"Competing\t",null,"Three"]
[null,"Compromising\t",null,"Five"]
[null,"Accommodating\t",null,"Four"]
[null,"Avoiding\t","With the _____________ approach, the parties work together to develop a win-win solution.","Collaborating","Collaborating"]
[null,"Case Study\t",null,"Contemporary"]
[null,null,null,"Conflicting"]
[null,null,null,"Comical"]
[null,null,"The Collaborating Approach promotes __________________. ","Assertiveness","Assertiveness"]
[null,null,null,"Backlash"]
[null,null,null,"Laziness"]
[null,null,null,"Happiness"]
[null,null,"The Collaborating Approach is appropriate when the situation is not _______.","Yours","Urgent"]
[null,null,null,"Important"]
[null,null,null,"Urgent"]
[null,null,null,"Necessary"]
[null,null,"With a _______________ approach, the person in conflict takes a firm stand.","Collaborative","Competitive"]
[null,null,null,"Competitive"]
[null,null,null,"Complacent"]
[null,null,null,"Complimentary"]
[null,null,"The Competitive Approach is appropriate when an ____________ decision needs to be made.","Unpopular","Unpopular"]
[null,null,null,"Enjoyable"]
[null,null,null,"Enigmatic"]
[null,null,null,"Unstoppable"]
[null,null,"With the __________ approach, each person in the conflict gives up something that Contributes towards the conflict resolution.","Complimentary","Compromising"]
[null,null,null,"Compromising"]
[null,null,null,"Contemporary"]
[null,null,null,"Collaborative"]
[null,null,"This style is appropriate when a decision needs to be made _________ rather than later.","Quicker","Sooner"]
[null,null,null,"Sooner"]
[null,null,null,"Slower"]
[null,null,null,"Later"]
[null,null,"_________ between people in the conflict is equal would also necessitate the compromising approach.","Coincidences","Power"]
[null,null,null,"Similarities"]
[null,null,null,"Power"]
[null,null,null,"Drama"]
[null,null,"The ____________ style is one of the most passive conflict resolution styles.","Collaborative","Accommodating"]
[null,null,null,"Accommodating"]
[null,null,null,"Aggressive"]
[null,null,null,"Committed"]
[]
["Module Four: Creating an Effective Atmosphere\t","Neutralizing Emotions\t","When people are involved in a conflict, there is typically a lot of ________ energy.","Negative","Negative"]
[null,"Setting Ground Rules\t",null,"Positive"]
[null,"Choosing the Time and Place\t",null,"Productive"]
[null,"Case Study\t",null,"Manipulative"]
[null,null,"Which of these are examples of some of the emotions felt during a conflict?","Elation, motivation, determination","Disappointment, frustration, anger"]
[null,null,null,"Disappointment, frustration, anger"]
[null,null,null,"Relaxation, infestation, adulation"]
[null,null,null,"Rationalization, frustration, maturation"]
[null,null,"What do we need to establish in order to turn negative energy around?","Ground rules","Positive atmosphere"]
[null,null,null,"Heightened awareness"]
[null,null,null,"Positive atmosphere"]
[null,null,null,"Rapport"]
[null,null,"What is the first crucial buy-in step to resolving conflict?","An all-expense paid trip","Agreement from both parties"]
[null,null,null,"Agreement from both parties"]
[null,null,null,"A fast turnaround"]
[null,null,null,"A happy place"]
[null,null,"Once participants have agreed to resolve the conflict, it's important to ________ any negative emotions. ","Jeopardize","Neutralize"]
[null,null,null,"Neutralize"]
[null,null,null,"Oxidize"]
[null,null,null,"Canonize"]
[null,null,"Participants need to _________ and work through the feelings associated with the conflict.","Vent","Vent"]
[null,null,null,"Cry"]
[null,null,null,"Walk"]
[null,null,null,"Work"]
[null,null,"Accept that you have negative feelings and that these feelings are _________.","Ridiculous","Normal"]
[null,null,null,"Abnormal"]
[null,null,null,"Normal"]
[null,null,null,"Justified"]
[null,null,"_______________ provide a framework for people to resolve their conflict.","Employee bonuses","Ground rules"]
[null,null,null,"Ground rules"]
[null,null,null,"Sparring techniques"]
[null,null,null,"Manipulative tactics"]
[null,null,"The ____________ role is that of a guide and mentor, not a judge or supreme ruler.","Coworker's","Mediator's "]
[null,null,null,"Distributor's"]
[null,null,null,"Mediator's "]
[null,null,null,"Manipulator's"]
[null,null,"One example of a ground rule is:","All parties will avoid each other at all costs.","Parties will listen to each other’s statements fully before responding."]
[null,null,null,"Parties will listen to each other’s statements fully before responding."]
[null,null,null,"Everyone will speak in unison."]
[null,null,null,"All parties will agree that there is no hope."]
[]
["Module Five: Creating a Mutual Understanding\t","What Do I Want?\t","Mutual ________ is our preferred outcome for any conflict.","Understanding","Understanding"]
[null,"What Do They Want?\t",null,"Disdain"]
[null,"What Do We Want?\t",null,"Gain"]
[null,"Case Study\t",null,"Pain"]
[null,null,"Creating mutual understanding can lay the ______________ for a win-win solution.","Groundwork","Groundwork"]
[null,null,null,"Feelings"]
[null,null,null,"Suffering"]
[null,null,null,"Answers"]
[null,null,"You can create two versions of your personal needs statement: your ideal resolution and your___________ resolution.","Futuristic","Realistic"]
[null,null,null,"Fantastic"]
[null,null,null,"Realistic"]
[null,null,null,"Simplistic"]
[null,null,"Break down your statement into wants and _________.","Shoulds","Needs"]
[null,null,null,"Needs"]
[null,null,null,"Frames"]
[null,null,null,"Crimes"]
[null,null,"_____________ what the person that you are in conflict with wants.","Identify","Identify"]
[null,null,null,"Simplify"]
[null,null,null,"Amplify"]
[null,null,null,"Deny"]
[null,null,"Once you have identified the wants and needs of both sides, look for areas of __________.","Improvement","Overlap"]
[null,null,null,"Disagreement"]
[null,null,null,"Overlap"]
[null,null,null,"Frustration"]
[null,null,"Try to frame what someone wants ____________.","Stylistically","Positively"]
[null,null,null,"Positively"]
[null,null,null,"Artistically"]
[null,null,null,"Inconsequentially"]
[null,null,"Which is an example of a framing question?","What size picture do you have?","What does my opponent need?"]
[null,null,null,"What room would you like to decorate?"]
[null,null,null,"What does my opponent need?"]
[null,null,null,"Why is none of this important to me?"]
[null,null,"Breaking down what your opponent wants and needs will give you some _________ room.","Spare","Bargaining"]
[null,null,null,"Bargaining"]
[null,null,null,"More"]
[null,null,null,"Stylish"]
[null,null,"In conflict resolution, your goal should be a ___________ for everyone.","Fun time","Win-win"]
[null,null,null,"Bold move"]
[null,null,null,"Win-win"]
[null,null,null,"Bargaining chip"]
[]
["Module Six: Focusing on Individual and Shared Needs\t","Finding Common Ground\t","A good time to find common ground is _____________ the conflict begins.","After","Before"]
[null,"Building Positive Energy and Goodwill\t",null,"Before"]
[null,"Strengthening Your Partnership\t",null,"When"]
[null,"Case Study\t",null,"Why"]
[null,null,"You should continue to try to find common ground throughout the entire conflict __________ process.","Resolution","Resolution"]
[null,null,null,"Discovery"]
[null,null,null,"Employment"]
[null,null,null,"Disagreement"]
[null,null,"There are many other _________ emotions associated with conflict.","Positive","Negative"]
[null,null,null,"Dynamic"]
[null,null,null,"Negative"]
[null,null,null,"Imaginative"]
[null,null,"Positive ___________ will build goodwill.","Gestures","Gestures"]
[null,null,null,"Emotions"]
[null,null,null,"Attributes"]
[null,null,null,"People"]
[null,null,"You want to shift from being two people in conflict to being two people _________ to solve a problem.","Hoping","Working"]
[null,null,null,"Trying"]
[null,null,null,"Working"]
[null,null,null,"Wishing"]
[null,null,"Conflict often results in negative feelings like:","Passive and aggressive","Anger and disappointment"]
[null,null,null,"Aggravating and excavating"]
[null,null,null,"Anger and disappointment"]
[null,null,null,"Marital and bliss"]
[null,null,"Conflict will be much easier to resolve if you are able to:","Turn negative energy into positive energy","Turn negative energy into positive energy"]
[null,null,null,"Throw money at the problem"]
[null,null,null,"Pretend none of it ever happened"]
[null,null,null,"Ask a genie in a bottle to fix it"]
[null,null,"You have two basic options to consider. What are they?","Avoid the problem or head for the hills","Match your adversary's demeanor or be a positive influence"]
[null,null,null,"Match your adversary's demeanor or be a positive influence"]
[null,null,null,"Tell someone else to deal with it or find a new job"]
[null,null,null,"Give in or give up"]
[null,null,"Try to keep __________ out of your statements.","Politeness","Emotions"]
[null,null,null,"Emotions"]
[null,null,null,"Conflict"]
[null,null,null,"Reason"]
[null,null,"Invite the other person to:","Have dinner at the local diner","Step into your shoes"]
[null,null,null,"Step into your office"]
[null,null,null,"Step into your shoes"]
[null,null,null,"Eat a light lunch"]
[]
["Module Seven: Getting to the Root Cause\t","Examining Root Causes\t","Building a positive foundation and gathering information are _______ steps to resolving conflict.","Vengeful","Key"]
[null,"Creating a Cause and Effect Diagram\t",null,"Key"]
[null,"The Importance of Forgiveness\t",null,"Futile"]
[null,"Identifying the Benefits of Resolution\t",null,"Restless"]
[null,"Case Study\t","Once the groundwork has been laid, it's important to look at the _________ causes of the conflict.","Main","Root"]
[null,null,null,"Possible"]
[null,null,null,"Root"]
[null,null,null,"Common"]
[null,null,"__________ Investigation involves continuously asking “Why?” to get to the root of the Problem.","Simple","Verbal"]
[null,null,null,"Verbal"]
[null,null,null,"Continual"]
[null,null,null,"Legal"]
[null,null,"Paying _________ to the wording of the root cause is important, too.","Attention","Attention"]
[null,null,null,"Money"]
[null,null,null,"Forward"]
[null,null,null,"Back"]
[null,null,"Watch out for vague __________.","Verbs","Verbs"]
[null,null,null,"Tones"]
[null,null,null,"Explanations"]
[null,null,null,"Promises"]
[null,null,"Another way of examining root causes is to create a ____________ diagram.","Venn","Fishbone"]
[null,null,null,"Cause"]
[null,null,null,"Fishbone"]
[null,null,null,"Working"]
[null,null,"____________ is a key concept in conflict resolution.","Anger","Forgiveness"]
[null,null,null,"Forgiveness"]
[null,null,null,"Meltdown"]
[null,null,null,"Irritation"]
[null,null,"Successful conflict resolution should give the participants some feeling of _________ over the issue.","Remorse","Closure"]
[null,null,null,"Indignation"]
[null,null,null,"Closure"]
[null,null,null,"Hopelessness"]
[null,null,"Effective conflict resolution digs deep into the issues often exploring unfamiliar territory, to _________ the core conflict and prevent the problem from reoccurring.","Resolve","Resolve"]
[null,null,null,"Recoup"]
[null,null,null,"Recover"]
[null,null,null,"Remit"]
[null,null,"Asking the right questions helps participants put things into perspective and _________ whether or not the conflict is truly worth resolving.","Evaluates","Evaluates"]
[null,null,null,"Negates"]
[null,null,null,"Appreciates"]
[null,null,null,"Separates"]
[]
["Module Eight: Generating Options\t","Generate, Don’t Evaluate\t","Once you have a good handle on the conflict, it's time for the parties to start ________ some options for resolution.","Denying","Generating"]
[null,"Creating Mutual Gain Options and Multiple Option Solutions\t",null,"Generating"]
[null,"Digging Deeper into Your Options\t",null,"Fabricating"]
[null,"Case Study\t",null,"Celebrating"]
[null,null,"At the beginning, you should generate, not ___________.","Extricate","Evaluate"]
[null,null,null,"Contemplate"]
[null,null,null,"Evaluate"]
[null,null,null,"Motivate"]
[null,null,"It's very important to not ________ yourself or the person that you are having the conflict with.","Censor","Censor"]
[null,null,null,"Anger"]
[null,null,null,"Belittle"]
[null,null,null,"Demean"]
[null,null,"Record all possible ideas into a list or _______________ diagram.","Venn","Brainstorming"]
[null,null,null,"Brainstorming"]
[null,null,null,"Large"]
[null,null,null,"Quantum"]
[null,null,"You can create a cause and effect ____________ to record ideas for resolution.","Journal","Diagram"]
[null,null,null,"Article"]
[null,null,null,"Diagram"]
[null,null,null,"Diatribe"]
[null,null,"The _________ energy will build as you and the person you're in conflict with start to generate options.","Positive","Positive"]
[null,null,null,"Negative"]
[null,null,null,"Superlative"]
[null,null,null,"Interrogative"]
[null,null,"Once you have a good list of options, look over the list, and perform some basic __________.","Trust","Evaluation"]
[null,null,null,"Moves"]
[null,null,null,"Evaluation"]
[null,null,null,"Statistics"]
[null,null,"Cross off options that are an absolute _________ for either party.","Request","No-go"]
[null,null,null,"No-go"]
[null,null,null,"Nuisance"]
[null,null,null,"Must"]
[null,null,"Highlight options that provide __________ for both parties.","Gains","Gains"]
[null,null,null,"Losses"]
[null,null,null,"Winners"]
[null,null,null,"Prizes"]
[null,null,"For __________ conflicts, three to five options is usually sufficient.","Large","Simple"]
[null,null,null,"Radical"]
[null,null,null,"Simple"]
[null,null,null,"Extreme"]
[]
["Module Nine: Building a Solution\t","Creating Criteria\t","Once the possible solutions are laid out, it's time to move on to choosing a solution and laying the groundwork for a _____________.","Resignation","Resolution"]
[null,"Creating a Shortlist\t",null,"Revelation"]
[null,"Choosing a Solution\t",null,"Resolution"]
[null,"Building a Plan\t",null,"Revolution"]
[null,"Case Study\t","The next step is creating ___________ to evaluate any options you may have.","Criteria","Criteria"]
[null,null,null,"Chromosomes"]
[null,null,null,"Critical"]
[null,null,null,"Craftiness"]
[null,null,"Criteria should __________ what you want and do not want from the solution.","Explain","Explore"]
[null,null,null,"Educate"]
[null,null,null,"Explore"]
[null,null,null,"Exclaim"]
[null,null,"You can also __________ your criteria by what's necessary to have and what you'd like to have.","Eliminate","Prioritize"]
[null,null,null,"Investigate"]
[null,null,null,"Prioritize"]
[null,null,null,"Marginalize"]
[null,null,"_________ any items on the list you'd be willing to make a compromise with.","Conceptualize","Identify"]
[null,null,null,"Identify"]
[null,null,null,"Trivialize"]
[null,null,null,"Baptize"]
[null,null,"The ________ approach is for each party to take a few minutes to write down their individual criteria, and then come together and combine the lists to create a final set of criteria.","Best","Best"]
[null,null,null,"Worst"]
[null,null,null,"Last"]
[null,null,null,"Final"]
[null,null,"It's also important that the wants and needs of both parties be ____________.","Ignored","Respected"]
[null,null,null,"Respected"]
[null,null,null,"Criminalized"]
[null,null,null,"Dramatized"]
[null,null,"Before creating criteria, you should ________ first.","Eat","Brainstorm"]
[null,null,null,"Agree"]
[null,null,null,"Brainstorm"]
[null,null,null,"Argue"]
[null,null,"________ any solutions that don't match the must-have criteria that you and your partner Identified.","Eliminate","Eliminate"]
[null,null,null,"Eradicate"]
[null,null,null,"Eject"]
[null,null,null,"Elect"]
[null,null,"The last step should be your __________ solution.","Final","Final"]
[null,null,null,"Worst"]
[null,null,null,"Combined"]
[null,null,null,"Desperate"]
[]
["Module Ten: The Short Version of the Process\t","Evaluating the Situation\t","How many phases of conflict resolution are there?","Too many","Six"]
[null,"Choosing Your Steps\t",null,"Six"]
[null,"Creating an Action Plan\t",null,"Ten"]
[null,"Using Individual Process Steps\t",null,"Twelve"]
[null,"Case Study\t","Which phase involves creating an effective atmosphere?","One","One"]
[null,null,null,"Some"]
[null,null,null,"None"]
[null,null,null,"All"]
[null,null,"Phase Two states that you must create a ___________ understanding.","Sensitive","Mutual"]
[null,null,null,"Mutual"]
[null,null,null,"Tactical"]
[null,null,null,"Practical"]
[null,null,"In Phase Two you must __________ evaluate your wants and needs.","Quickly","Quickly"]
[null,null,null,"Never"]
[null,null,null,"Rarely"]
[null,null,null,"Always"]
[null,null,"Phase Three focuses on individual and shared __________.","Needs","Goals"]
[null,null,null,"Wants"]
[null,null,null,"Goals"]
[null,null,null,"Wallets"]
[null,null,"It's important that you choose the right __________.","Steps","Steps"]
[null,null,null,"Partner"]
[null,null,null,"Job"]
[null,null,null,"Exit"]
[null,null,"Have a __________ plan in case your approach doesn't work.","Backup","Backup"]
[null,null,null,"Detailed"]
[null,null,null,"Weak"]
[null,null,null,"Long-term"]
[null,null,"Make sure your _________ has something to offer.","Company","Solution"]
[null,null,null,"Solution"]
[null,null,null,"Revolution"]
[null,null,null,"Pocketbook"]
[null,null,"What you suspect is the root cause of the conflict, could just be a _________ of a larger issue.","Symptom","Symptom"]
[null,null,null,"Lost cause"]
[null,null,null,"Ploy"]
[null,null,null,"Trick"]
[null,null,"Try to __________ the real issue.","Be","Identify"]
[null,null,null,"Create"]
[null,null,null,"Identify"]
[null,null,null,"Exaggerate"]
[]
["Module Eleven: Additional Tools\t","Stress and Anger Management Techniques\t","Dealing with ___________ can be hard on the mind and the body.","Conflict","Conflict"]
[null,"The Agreement Frame\t",null,"Success"]
[null,"Asking Open Questions\t",null,"Weekends"]
[null,"Case Study\t",null,"Agreement"]
[null,null,"Being well _________ with some stress and anger management techniques can help you stay calm.","Medicated","Equipped"]
[null,null,null,"Managed"]
[null,null,null,"Equipped"]
[null,null,null,"Taught"]
[null,null,"Nothing will be _________ when parties are upset or angry.","Done","Solved"]
[null,null,null,"Solved"]
[null,null,null,"Heard"]
[null,null,null,"Taken"]
[null,null,"Deep _________ has beneficial mental, and physical effects.","Breathing","Breathing"]
[null,null,null,"Thinking"]
[null,null,null,"Scrubbing"]
[null,null,null,"Cleaning"]
[null,null,"_________ thoughts can help you stay calm.","Fleeting","Coping"]
[null,null,null,"Coping"]
[null,null,null,"Rationalizing"]
[null,null,null,"Deprecating"]
[null,null,"Make sure to take _______ often.","Breaks","Breaks"]
[null,null,null,"Snacks"]
[null,null,null,"Sips"]
[null,null,null,"Office supplies"]
[null,null,"If the person you are in conflict with becomes __________, encourage them to take a break.","Annoying","Emotional"]
[null,null,null,"Emotional"]
[null,null,null,"Agreeable"]
[null,null,null,"Hateful"]
[null,null,"The ___________ Frame can be used in any situation to explain your viewpoint in an assertive, non-confrontational way, without watering your position down.","Agreement","Agreement"]
[null,null,null,"Annulment"]
[null,null,null,"Appropriate"]
[null,null,null,"Apologetic"]
[null,null,"Which is not a form that The Agreement Frame takes?","I appreciate","I forbid"]
[null,null,null,"I respect"]
[null,null,null,"I forbid"]
[null,null,null,"I agree"]
[null,null,"When possible use the five ___ or the H to ask a question.","Why's","W's"]
[null,null,null,"W's"]
[null,null,null,"Where's"]
[null,null,null,"Who's"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Parking Lot\t"]
[null,"Action Plans and Evaluations\t"]

{"sheet":"A24 - Customer Service","index":7,"n_rows":343,"n_cols":5,"rows_kept":343,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluations\t"]
[]
["Module Two: Who We Are and What We Do\t","Who Are Customers?\t","Regular day-to-day, traditional customers are generally called?","Internal customers","External Customers"]
[null,"What Is Customer Service?\t",null,"Competitors"]
[null,"Who Are Customer Service Providers?\t",null,"Colleagues"]
[null,"Case Study\t",null,"External Customers"]
[null,null,"A colleague looking for information would be considered an internal customer?","True","True"]
[null,null,null,"False"]
[null,null,"Anyone who uses a service is a ________?","Supplier","Customer"]
[null,null,null,"Customer"]
[null,null,null,"Business partner"]
[null,null,null,"Supervisor"]
[null,null,"_________ is any action you take to ensure that a customer is pleased with the transaction on a long-term basis.","Point of sale","Customer service"]
[null,null,null,"Customer service"]
[null,null,null,"Customer retention"]
[null,null,null,"Business essentials"]
[null,null,"When is the best time to provide great customer service?","At the point of sale","All of the above"]
[null,null,null,"Pre-sale"]
[null,null,null,"After sales service"]
[null,null,null,"All of the above"]
[null,null,"A security guard in your office is can affect external customer service?","True","True"]
[null,null,null,"False"]
[]
["Module Three: Establishing Your Attitude\t","Appearance Counts!\t","Appearance is not important with businesses that do not have face to face interactions with customers.","True","False"]
[null,"The Power of a Smile\t",null,"False"]
[null,"Staying Energized\t",null,"Colleagues"]
[null,"Staying Positive\t",null,"External Customers"]
[null,"Case Study\t","What is an easy way to make a customer feel welcomed?","Knowing what they need before asking","Smiling"]
[null,null,null,"Smiling"]
[null,null,null,"Asking them what they want"]
[null,null,null,"Talk fast so to not waste their time"]
[null,null,"Which is not a good way to keep energized at work?","Humor","Quick nap under your desk"]
[null,null,null,"Good breakfast"]
[null,null,null,"Plug into others"]
[null,null,null,"Quick nap under your desk"]
[null,null,"Viewing a negative situation as a training session or a learning experience is a great way to_________?","Be irritated","Stay positive"]
[null,null,null,"Belittle a coworker"]
[null,null,null,"Skip work"]
[null,null,null,"Stay positive"]
[null,null,"Customer facing staff need not worry about their appearance.","True","False"]
[null,null,null,"False"]
[null,null,"It is better to show faux positivity than to show negativity.","True","True"]
[null,null,null,"False"]
[]
["Module Four: Identifying and Addressing Customer Needs\t","Understanding the Customer’s Situation\t","Guessing the customers’ needs is better than letting them tell you because?","It saves time","It is not better"]
[null,"Staying Outside the Box\t",null,"It saves money"]
[null,"Meeting Basic Needs\t",null,"It is not better"]
[null,"Going the Extra Mile\t",null,"Customers love guessing games"]
[null,"Case Study\t","By listening to the first few sentences a customer says to you, you should be able to?","Ask a good follow up question","All of the above"]
[null,null,null,"Explain how you can help"]
[null,null,null,"Identify their needs"]
[null,null,null,"All of the above"]
[null,null,"A good shortcut is to judge a customer by their appearance.","True","False"]
[null,null,null,"False"]
[null,null,"What basic needs should be sure that you are meeting?","Friendliness","All of the above"]
[null,null,null,"Empathy"]
[null,null,null,"Fairness"]
[null,null,null,"All of the above"]
[null,null,"Customer service is only about giving the customer what they ask for.","True","False"]
[null,null,null,"False"]
[null,null,"What is an example going that extra mile for a customer?","Informing them of a special","All of the above"]
[null,null,null,"Learning a customer’s dislikes"]
[null,null,null,"Writing a thank you note"]
[null,null,null,"All of the above"]
[]
["Module Five: Generating Return Business\t","Following Up\t","People who have been in business for a while know the value of ________ ______________.","More work","Return business"]
[null,"Addressing Complaints\t",null,"Return business"]
[null,"Turning Difficult Customers Around\t",null,"Less money"]
[null,"Case Study\t",null,"More stress"]
[null,null,"Experts believe that it costs at least __________ times more to attract new customers than it does to keep existing ones.","Five","Five"]
[null,null,null,"Ninety"]
[null,null,null,"Fifteen"]
[null,null,null,"One"]
[null,null,"Customers want to feel ________________.","Confused","Appreciated"]
[null,null,null,"Amused"]
[null,null,null,"Appreciated"]
[null,null,null,"Motivated"]
[null,null,"Customers will keep coming back if ","They feel forgotten about","You show genuine interest in keeping in touch with them"]
[null,null,null,"You show genuine interest in keeping in touch with them"]
[null,null,null,"You bribe them"]
[null,null,null,"You follow them"]
[null,null,"The fact is that a little bit of _________ work can make a huge difference to the way your business retains customers, and attracts follow-up business from friends of the original customer.","Follow-up","Follow-up"]
[null,null,null,"Nerve"]
[null,null,null,"Flattery"]
[null,null,null,"Bribery"]
[null,null,"Any customer who feels that they have been given exemplary service will be like a walking ____________ or a cheerleader for your company.","Ragamuffin","Billboard"]
[null,null,null,"Namesake"]
[null,null,null,"Billboard"]
[null,null,null,"Fan"]
[null,null,"After the sale, _________ can take on many forms.","Service","Service"]
[null,null,null,"Communication"]
[null,null,null,"Transactions"]
[null,null,null,"Employees"]
[null,null,"Customer _________ should always be taken seriously.","Paydays","Complaints"]
[null,null,null,"Wallets"]
[null,null,null,"Complaints"]
[null,null,null,"Moods"]
[null,null,"To be taken seriously, to be listened to, to be respected, and to a receive a quick response all comprise the ____________________________________.","Customer's bill of rights","Customer's bill of rights"]
[null,null,null,"Declaration of independence"]
[null,null,null,"Emancipation proclamation"]
[null,null,null,"Louisiana purchase"]
[null,null,"If you don't know the answer to a customer's question, you should?","Explain why you have to say no.","Tell the customer that you don't know the answer, but you will find out."]
[null,null,null,"Tell the customer that you don't know the answer, but you will find out."]
[null,null,null,"Offer to show proof."]
[null,null,null,"Acknowledge the customer's feelings."]
[]
["Module Six: In-Person Customer Service\t","Dealing with At-Your-Desk Requests\t","_________ interactions provide a great opportunity to build rapport with customers.","Fewer","In-person"]
[null,"The Advantages and Disadvantages of In-Person Customer Service\t",null,"In-person"]
[null,"Using Body Language to Your Advantage\t",null,"Follow-up"]
[null,"Case Study\t",null,"Medieval"]
[null,null,"When you talk to a customer in person, you get constant ___________, both verbal and nonverbal.","Feedback","Feedback"]
[null,null,null,"Aggravation"]
[null,null,null,"Complaints"]
[null,null,null,"Crying"]
[null,null,"It is vital to keep a sense of ___________ whenever you deal with a customer.","Dignity","Courtesy"]
[null,null,null,"Courtesy"]
[null,null,null,"Pride"]
[null,null,null,"Distance"]
[null,null,"No matter how urgent the work you are doing is, you have enough _________ to speak to the customer.","Guts","Time"]
[null,null,null,"Time"]
[null,null,null,"Knowledge"]
[null,null,null,"Nerve"]
[null,null,"For many companies, _________ ___________ is something that is the responsibility of a dedicated department which can only be contacted by telephone, post, or email.","Customer service","Customer service"]
[null,null,null,"Someone else"]
[null,null,null,"General managers"]
[null,null,null,"Former employees"]
[null,null,"Being able to provide customer service in person is _________ for companies.","Unnecessary","Essential"]
[null,null,null,"Essential"]
[null,null,null,"Not"]
[null,null,null,"Fun"]
[null,null,"Use body language to your ___________.","Advantage","Advantage"]
[null,null,null,"Liking"]
[null,null,null,"Tastes"]
[null,null,null,"Disdain"]
[null,null,"The way you conduct yourself in the presence of a customer may well have more impact on their ________ in you more than anything you say to them.","Confidence","Confidence"]
[null,null,null,"Mistrust"]
[null,null,null,"Antitrust"]
[null,null,null,"Confidentiality"]
[null,null,"______ when a customer is speaking to you","Yawn","Nod"]
[null,null,null,"Cry"]
[null,null,null,"Nod"]
[null,null,null,"Sleep"]
[null,null,"Which is not a type of body language?","Eye contact","Nodding off"]
[null,null,null,"Gestures"]
[null,null,null,"Nodding off"]
[null,null,null,"Posture"]
[]
["Module Seven: Giving Customer Service over the Phone\t","The Advantages and Disadvantages of Telephone Communication\t","Body language becomes __________ as soon as you pick up a phone.","Mute","Irrelevant"]
[null,"Telephone Etiquette\t",null,"Paramount"]
[null,"Tips and Tricks\t",null,"Irrelevant"]
[null,"Case Study\t",null,"Important"]
[null,null,"The success of your interactions depends almost entirely on your _________________________ and your choice of words.","Outward appearance","Tone of voice"]
[null,null,null,"Tone of voice"]
[null,null,null,"Direct orders"]
[null,null,null,"Sleep schedule"]
[null,null,"A customer service department will do the bulk of their work over the ____________.","Phone","Phone"]
[null,null,null,"Lunch hour"]
[null,null,null,"Boss"]
[null,null,null,"Chatter"]
[null,null,"While conducting business over the phone _____________ the personal element from customer service to a large extent, it would be inaccurate to claim that there isn't an advantage to doing things this way.","Enhances","Removes"]
[null,null,null,"Improves"]
[null,null,null,"Removes"]
[null,null,null,"Behooves"]
[null,null,"The main ___________ to this way of doing things is that there is no allowance made for the fact that people are almost always more reassured by speaking to someone in person.","Cause","Disadvantage"]
[null,null,null,"Disadvantage"]
[null,null,null,"Fear"]
[null,null,null,"Advantage"]
[null,null,"The body language we use when trying to transmit reassurance and confidence ____________ on customers being able to see us.","Requires","Relies"]
[null,null,null,"Resists"]
[null,null,null,"Relies"]
[null,null,null,"Reforms"]
[null,null,"Customers ___________ a courteous, helpful response when they call your business.","Expect","Expect"]
[null,null,null,"Lack"]
[null,null,null,"Reject"]
[null,null,null,"Perpetrate"]
[null,null,"Proper phone involves all of these except ","Answering promptly, on the third ring at the latest","Checking your cell phone text messages while on the line with a customer"]
[null,null,null,"Ending your previous conversation before answering the phone"]
[null,null,null,"Checking your cell phone text messages while on the line with a customer"]
[null,null,null,"Giving the caller time to explain why they are calling"]
[null,null,"If you need to transfer a call, __________ what you are doing.","Forget","Explain"]
[null,null,null,"Regret"]
[null,null,null,"Explain"]
[null,null,null,"Sustain"]
[null,null,"When you end a call, let the __________ hang up first.","QA representative","Customer"]
[null,null,null,"Manager"]
[null,null,null,"Customer"]
[null,null,null,"Land line"]
[]
["Module Eight: Providing Electronic Customer Service\t","The Advantages and Disadvantages of Electronic Communication\t","A growing number of customer interactions are taking place ___________.","Outside","Online"]
[null,"Understanding Netiquette\t",null,"At home"]
[null,"Tips and Tricks\t",null,"Online"]
[null,"Eliminate Electronic Ping Pong\t",null,"Somewhere"]
[null,"Case Study\t","________ people in particular prefer to do too much of their business online rather than in person.","Older","Younger"]
[null,null,null,"Middle aged"]
[null,null,null,"Younger"]
[null,null,null,"Wiser"]
[null,null,"Online interactions have ______________.","Limitations","Limitations"]
[null,null,null,"Power"]
[null,null,null,"Expectations"]
[null,null,null,"Implications"]
[null,null,"To provide __________ customer service online, you need to understand what works and what doesn't work, and how to make the most of the tools that are available to you.","Mediocre","Excellent"]
[null,null,null,"Excellent"]
[null,null,null,"Optional"]
[null,null,null,"Lackluster"]
[null,null,"_____________ communication is something which has taken off in a big way in today's society.","Electronic","Electronic"]
[null,null,null,"Tectonic"]
[null,null,null,"Symbiotic"]
[null,null,null,"Bionic"]
[null,null,"Which is not an advantage of email?","Convenience","Personality"]
[null,null,null,"Speed"]
[null,null,null,"Personality"]
[null,null,null,"Cost"]
[null,null,"There is a body of opinion which holds that email is a very _________ and cold way of communicating.","Impersonal","Impersonal"]
[null,null,null,"Personal"]
[null,null,null,"Fast"]
[null,null,null,"Minimal"]
[null,null,"A telephone conversation leaves us relying on the __________ in our voice to give the correct interpretation to the words.","Inflection","Inflection"]
[null,null,null,"Sleepiness"]
[null,null,null,"Bass"]
[null,null,null,"Squeals"]
[null,null,"With the massive changes that the ____________ has brought to many of our lives, it is entirely unsurprising that it has brought another substantial change – that which is wrought on the English language – and most other languages too.","Children","Internet"]
[null,null,null,"Teenagers"]
[null,null,null,"Internet"]
[null,null,null,"Government"]
[null,null,"A decade ago, pretty much no one blogged, absolutely no sane human being tweeted, and the word ___________ was unknown.","Etiquette","Netiquette"]
[null,null,null,"Poetic"]
[null,null,null,"Netiquette"]
[null,null,null,"Wealthy"]
[]
["Module Nine: Recovering Difficult Customers\t","De-Escalating Anger\t","One of the hardest challenges customer service staff face is dealing with __________ customers.","Many","Difficult"]
[null,"Establishing Common Ground\t",null,"Difficult"]
[null,"Setting Your Limits\t",null,"Friendly"]
[null,"Managing Your Own Emotions\t",null,"Forgiving"]
[null,"Case Study\t","The job of a customer service provider is to _________ that customers will be angry or upset at times.","Deny","Accept"]
[null,null,null,"Ignore"]
[null,null,null,"Accept"]
[null,null,null,"Reject"]
[null,null,"The first step in doing this is to","Start an argument","Try to solve their problem"]
[null,null,null,"Ignore their concerns"]
[null,null,null,"Try to solve their problem"]
[null,null,null,"Roll your eyes and call a supervisor"]
[null,null,"Very often, anger arises as the result of a ______________,","Sales","Misunderstanding"]
[null,null,null,"Discount"]
[null,null,null,"Misunderstanding"]
[null,null,null,"Whim"]
[null,null,"Customers do not want your _____________.","Job","Sympathy"]
[null,null,null,"Sympathy"]
[null,null,null,"Money"]
[null,null,null,"Bills"]
[null,null,"Your job when dealing with the inevitable angry or upset customer is to","Stay clear of all customers","Ensure that the issues are dealt with promptly"]
[null,null,null,"Stay under the radar"]
[null,null,null,"Ensure that the issues are dealt with promptly"]
[null,null,null,"Call a manager, not your problem"]
[null,null,"_________ that you will have to listen to some ranting.","Regret","Accept"]
[null,null,null,"Accept"]
[null,null,null,"Ignore"]
[null,null,null,"Apologize"]
[null,null,"It stands to reason, as a result of the circumstances, that the customer will display signs of _________ towards you initially.","Contentment","Anger"]
[null,null,null,"Trust"]
[null,null,null,"Anger"]
[null,null,null,"Ambivalence"]
[null,null,"Ask questions about the ____________, to demonstrate that you are taking it seriously.","Weather","Problem"]
[null,null,null,"Family"]
[null,null,null,"Problem"]
[null,null,null,"Government"]
[null,null,"Begin to __________ a solution and explain what that is to the customer.","Subjugate","Formulate"]
[null,null,null,"Approximate"]
[null,null,null,"Formulate"]
[null,null,null,"Obligate"]
[]
["Module Ten: Understanding When to Escalate\t","Dealing with Vulgarity\t","Providing great customer service does not mean that you have to put up with _________, intimidation, or vulgar language from customers.","Customers","Threats"]
[null,"Coping with Insults\t",null,"Managers"]
[null,"Dealing with Legal and Physical Threats\t",null,"Threats"]
[null,"Case Study\t",null,"Coworkers"]
[null,null,"If customers are out of control, you need to ","Alert the media","Take over the situation"]
[null,null,null,"Take over the situation"]
[null,null,null,"Run for the hills"]
[null,null,null,"Respond with laughter"]
[null,null,"Showing anger, for many people, involves expressive themselves using _____________ language.","Sweet","Vulgar"]
[null,null,null,"Foreign"]
[null,null,null,"Vulgar"]
[null,null,null,"Klingon"]
[null,null,"There is ________ in allowing a customer to use mild profanity without passing comment on it.","Reason","Danger"]
[null,null,null,"Danger"]
[null,null,null,"Fiction"]
[null,null,null,"Humor"]
[null,null,"__________ are never nice to hear, particularly when we feel that they are under served.","Insults","Insults"]
[null,null,null,"Compliments"]
[null,null,null,"Jokes"]
[null,null,null,"Announcements"]
[null,null,"Very often an insult will be ___________ by what you are rather than who you are.","Warranted","Prompted"]
[null,null,null,"Ignited"]
[null,null,null,"Prompted"]
[null,null,null,"Hidden"]
[null,null,"Customer service agents are not paid to listen to _____________.","Management","Abuse"]
[null,null,null,"Abuse"]
[null,null,null,"Gossip"]
[null,null,null,"Rumors"]
[null,null,"One frequent outcome of insults being traded or directed is that things ___________ to a more confrontational pitch.","Escalate","Escalate"]
[null,null,null,"Lessen"]
[null,null,null,"Cower"]
[null,null,null,"Manipulate"]
[null,null,"_______ and physical threats from angry customers are serious issues.","Veiled","Legal"]
[null,null,null,"Legal"]
[null,null,null,"Ridiculous"]
[null,null,null,"Frivolous"]
[null,null,"Do not attempt to offer your own ___________ of the legal issues involved.","Lawsuit","Interpretation"]
[null,null,null,"Claim"]
[null,null,null,"Interpretation"]
[null,null,null,"Hand"]
[]
["Module Eleven: Ten Things You Can Do to WOW Customers Every Time\t","Ten Tips\t","Greet customers with a ______, either in person or on the phone.","Handshake","Smile"]
[null,"Case Study\t",null,"Pat on the back"]
[null,null,null,"Discount"]
[null,null,null,"Smile"]
[null,null,"How often should you be helpful, even if there’s no profit in it?","Hourly","Always"]
[null,null,null,"Weekly"]
[null,null,null,"Always"]
[null,null,null,"Monthly"]
[null,null,"When dealing with a customer you should generally do what?","Listen more than you talk","Listen more than you talk"]
[null,null,null,"Talk more than listen"]
[null,null,null,"Make the customer feel inadequate "]
[null,null,null,"Interrupt when the customer is wrong"]
[null,null,"Make customers feel important and________.","Appreciated","Appreciated"]
[null,null,null,"Annoyed"]
[null,null,null,"Disrupted"]
[null,null,null,"Confused"]
[null,null,"When discussing a big sale the more complicated the better","True; it will help boost sales","False; always make things easy"]
[null,null,null,"False; always make things easy"]
[null,null,"Giving customers a little more than they expect, will make them feel what?","Your product is cheap","You care about their business"]
[null,null,null,"You are incompetent"]
[null,null,null,"Nervous"]
[null,null,null,"You care about their business"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Parking Lot\t"]
[null,"Action Plans and Evaluations\t"]

{"sheet":"A42 - Managing Workplace Anxiet","index":8,"n_rows":420,"n_cols":5,"rows_kept":420,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Action Plans and Evaluations\t"]
[]
["Module Two: Common Types of Anxiety\t","Social Anxiety\t","What is one fear people with social anxiety can have?","Fear of crowds or crowded places","Fear of crowds or crowded places"]
[null,"Generalized Anxiety Disorder\t",null,"Fear of spiders"]
[null,"Panic Disorder\t",null,"Fear of stepping in gum"]
[null,"Phobias\t",null,"Fear of being late"]
[null,"Case Study\t","Which of the following is a characteristic of social anxiety?","Inability to walk by ourselves","Afraid of being judged by the people around you"]
[null,null,null,"Feeling like the center of attention"]
[null,null,null,"Afraid of being judged by the people around you"]
[null,null,null,"Fear of being alone"]
[null,null,"What is one characteristic of general anxiety disorder (GAD)?","Wanting to be alone all the time","Feeling anxious for no apparent reason"]
[null,null,null,"Feeling ill for no apparent reason"]
[null,null,null,"Forgetting important details"]
[null,null,null,"Feeling anxious for no apparent reason"]
[null,null,"What is on symptom people with GAD can experience?","Decreased appetite","Increased restlessness"]
[null,null,null,"Increased restlessness"]
[null,null,null,"Increased stamina"]
[null,null,null,"Decreased attention span"]
[null,null,"Why are panic disorders hard to diagnose?","Doctors don’t like to talk to these kinds of patients","The physical symptoms are often mistaken for something else"]
[null,null,null,"The physical symptoms are often mistaken for something else"]
[null,null,null,"The patients refuse to be seen"]
[null,null,null,"There is no treatment available for it"]
[null,null,"What is a characteristic of a panic disorder?","Having an overwhelming sense of fear","Having an overwhelming sense of fear"]
[null,null,null,"Wanting to sleep all of the time"]
[null,null,null,"Having increased nausea or vomiting"]
[null,null,null,"Trying to keep everything in its place"]
[null,null,"Phobias focus on what?","Emotions","One specific fear"]
[null,null,null,"Reaction time"]
[null,null,null,"One specific fear"]
[null,null,null,"Spelling errors"]
[null,null,"What is one way people try to cope with a certain phobia?","Talk about it to everyone.","Avoid the thing or situation altogether"]
[null,null,null,"Ignore it and move on"]
[null,null,null,"Let their coworkers know about it"]
[null,null,null,"Avoid the thing or situation altogether"]
[null,null,"What was one thing Angela became fearful of?","She thought her coworkers were judging her","She thought her coworkers were judging her"]
[null,null,null,"She didn’t get along with her new boss"]
[null,null,null,"She didn’t like the hours she had to work"]
[null,null,null,"She thought she was going to be fired"]
[null,null,"How did Angela discover she had a form of anxiety?","She went to see her doctor","She spoke with a staff counselor"]
[null,null,null,"She read an article on the internet"]
[null,null,null,"She spoke with a staff counselor"]
[null,null,null,"She asked one of her coworkers"]
[]
["Module Three: Recognizing Symptoms in Others\t","Avoiding Social Situations\t","What will someone try to do that wants to avoid a social situation?","Make plans for the exact same day","Make excuses for their absence"]
[null,"Difficulty in Accepting Negative Feedback\t",null,"Rearrange their calendar to fit it in"]
[null,"Difficulty in Focusing on Tasks\t",null,"Make excuses for their absence"]
[null,"Irrational Fears\t",null,"Set a reminder about it"]
[null,"Case Study\t","How can we identify someone we work with as someone who is avoiding a social situation?","They talk a lot to coworkers","They avoid parties or events"]
[null,null,null,"They avoid parties or events"]
[null,null,null,"They email a lot"]
[null,null,null,"They are always host parties at their house"]
[null,null,"Why do people with anxiety problems fear negative feedback?","They are unsure how to handle it","They see it as a form of judgment or negative opinion"]
[null,null,null,"They hate speaking with their managers"]
[null,null,null,"They believe their work is great"]
[null,null,null,"They see it as a form of judgment or negative opinion"]
[null,null,"What is something a manager can do before delivering feedback to someone with anxiety?","Monitor what words they use","Monitor what words they use"]
[null,null,null,"Type it out in an email"]
[null,null,null,"Ask to speak with them over the phone"]
[null,null,null,"Nothing"]
[null,null,"What can we do to help our coworkers focus better?","Buy them a book about focus techniques","Don’t contribute to any distractions"]
[null,null,null,"Ask for a transfer to another department"]
[null,null,null,"Don’t contribute to any distractions"]
[null,null,null,"Take a vacation"]
[null,null,"What is something that can keep someone from focusing well at work?","Inability to read fast","Fear of being watched by coworkers"]
[null,null,null,"Fear of missing a deadline"]
[null,null,null,"Eating a good lunch"]
[null,null,null,"Fear of being watched by coworkers"]
[null,null,"Irrational fears do not have what?","A treatment plan","An obvious reason or cause"]
[null,null,null,"An obvious reason or cause"]
[null,null,null,"A sense of anxiety"]
[null,null,null,"Any obvious symptoms"]
[null,null,"Someone with irrational fears may try to do what?","Over compensate for things","Over compensate for things"]
[null,null,null,"Ignore the problem"]
[null,null,null,"Tell everyone they know about it"]
[null,null,null,"Make numerous excuses"]
[null,null,"What was the first sign Freddy saw of Andrea’s social anxiety?","She yelled at him to leave her alone","She didn’t interact with him much"]
[null,null,null,"She didn’t interact with him much"]
[null,null,null,"She didn’t come to work the next day"]
[null,null,null,"She asked to be reassigned"]
[null,null,"What happened when Freddy tried to approach Andrea about the problem?","She listened to his opinions","She became defensive"]
[null,null,null,"She told him to leave a message on her desk"]
[null,null,null,"She became defensive"]
[null,null,null,"She ignored him"]
[]
["Module Four: Coping Strategies (I)\t","Keeping a Journal\t","What is the benefit of keeping a journal?","We can make it any color","It gives us a place to express our thoughts"]
[null,"Power of Positive Thinking\t",null,"It gives us a place to express our thoughts"]
[null,"Have a “Me” Place You Can Go\t",null,"It shows proof of how we feel to others"]
[null,"Establish Attainable Goals\t",null,"It can be destroyed later"]
[null,"Case Study\t","Where can we keep our journal?","Anywhere in the house","Anywhere we want"]
[null,null,null,"Only at work"]
[null,null,null,"Anywhere we want"]
[null,null,null,"Only in our purse or bag"]
[null,null,"What is benefit of positive thinking to manage anxiety?","It reduces the anxiety that feeds on negative thoughts","It reduces the anxiety that feeds on negative thoughts"]
[null,null,null,"It can make anxiety worse"]
[null,null,null,"It makes our anxiety disappear forever"]
[null,null,null,"It increases our level of concentration"]
[null,null,"Which of the following is an example of a positive statement?","“I don’t think I want to do this.”","“My anxiety does not control me!”"]
[null,null,null,"“I’m going to be sick!”"]
[null,null,null,"“That makes me very nervous.”"]
[null,null,null,"“My anxiety does not control me!”"]
[null,null,"Why is it important to have a “me” place to go to?","We have a place to store our office supplies","We have a place to relax and calm ourselves"]
[null,null,null,"We have a place to relax and calm ourselves"]
[null,null,null,"We have a place to talk on the phone"]
[null,null,null,"We have a place to hide from others"]
[null,null,"Your “me” place should include what?","Things that relax you","Things that relax you"]
[null,null,null,"Recent bills or statements"]
[null,null,null,"Current projects"]
[null,null,null,"Newspapers"]
[null,null,"What is the first step of setting an attainable goal?","Decide on a reward","Start with something small"]
[null,null,null,"Plan on what you want in the end"]
[null,null,null,"Start with something small"]
[null,null,null,"Involve your coworkers"]
[null,null,"Goals should not be what?","Done at work","Daunting or scary"]
[null,null,null,"Amusing or fun"]
[null,null,null,"Selfish"]
[null,null,null,"Daunting or scary"]
[null,null,"What is one thing Jeff did to help cope with his anxiety at work?","He has a squishy stress ball on his desk","He kept a journal in his desk drawer"]
[null,null,null,"He talked about it with his coworkers"]
[null,null,null,"He kept a journal in his desk drawer"]
[null,null,null,"He just kept it to himself"]
[null,null,"What was one attainable goal Jeff set for himself?","To improve his relationship with his coworkers","To improve his relationship with his coworkers"]
[null,null,null,"To better organize his desk area"]
[null,null,null,"To take more days off"]
[null,null,null,"To improve his public speaking skills"]
[]
["Module Five: Coping Strategies (II)\t","Talk With Friends and Family\t","Why do we feel more comfortable speaking with family and friends?","They know us and are familiar with our problems","They know us and are familiar with our problems"]
[null,"Get Enough Sleep\t",null,"We don’t like them anyway"]
[null,"Eating Well and Exercise\t",null,"Many of them are much older"]
[null,"Begin Small and Build Up to Larger Challenges\t",null,"They don’t know the real you"]
[null,"Case Study\t","Talking with friends and family builds what?","Support for the family","Support for us"]
[null,null,null,"Character in ourselves"]
[null,null,null,"Support for us"]
[null,null,null,"Walls between everyone"]
[null,null,"What is one side effect of not getting enough sleep?","We can become cranky","Our minds can’t replenish for the day"]
[null,null,null,"Our minds can’t replenish for the day"]
[null,null,null,"We get more stuff done"]
[null,null,null,"We feel hungrier"]
[null,null,"What is one tip for getting more sleep?","Eat a midnight snack","Practice relaxation techniques before bed"]
[null,null,null,"Drink plenty of fluids before bed"]
[null,null,null,"Sleep with a pet or stuffed animal"]
[null,null,null,"Practice relaxation techniques before bed"]
[null,null,"\u000eHow does eating well benefit us?","It helps restore chemical imbalance caused my malnutrition","It helps restore chemical imbalance caused my malnutrition"]
[null,null,null,"It makes us look good to other people"]
[null,null,null,"It makes us look skinny"]
[null,null,null,"It helps make dinner choices easier"]
[null,null,"What is a benefit of getting more exercise?","It helps us make better nutrition choices","It helps boost our immune system"]
[null,null,null,"It makes us feel tired"]
[null,null,null,"It helps boost our immune system"]
[null,null,null,"It makes us look skinny"]
[null,null,"What is the first step when planning a small challenge to complete?","Decide what the ultimate goal is","Decide what you want to achieve first"]
[null,null,null,"Choose something to reward yourself with"]
[null,null,null,"Decide what you want to achieve first"]
[null,null,null,"Find something fun to do with it"]
[null,null,"Why is it important to start with a small challenge rather than the largest one?","We cannot achieve everything at one time","We cannot achieve everything at one time"]
[null,null,null,"We can get bored too soon"]
[null,null,null,"We can lose interest before we finish"]
[null,null,null,"We couldn’t focus on the whole thing at once"]
[null,null,"Who did Cherry confide in when it came to her anxiety?","Her manager","Her mom"]
[null,null,null,"Her mom"]
[null,null,null,"Her coworker"]
[null,null,null,"Her sister"]
[null,null,"What was one way Cherry prepared herself for the presentation?","Joined a gym with her husband","Got plenty of sleep the night before"]
[null,null,null,"Practiced her speech with a friend"]
[null,null,null,"Reviewed her notes by herself"]
[null,null,null,"Got plenty of sleep the night before"]
[]
["Module Six: Don’t Avoid the Situation\t","It’s OK to Make a Mistake\t","Why do we fear making a mistake in front of others?","It might make us look funny","We fear they will judge or reject us"]
[null,"Accept the Situation, and Move On\t",null,"We fear people will think it was a joke"]
[null,"Avoidance Can Cause a Cycle of Anxiety\t",null,"It makes us feel more popular"]
[null,"Identify the Trigger\t",null,"We fear they will judge or reject us"]
[null,"Case Study\t","What is the best way to stay calm after making a mistake?","Tell everyone about it","Assure ourselves that it is okay"]
[null,null,null,"Ignore it like it never happened"]
[null,null,null,"Assure ourselves that it is okay"]
[null,null,null,"Walk away before anyone sees"]
[null,null,"In order to accept a situation, we must first do what?","Take a few minutes and let it sink in","Take a few minutes and let it sink in"]
[null,null,null,"Deny it"]
[null,null,null,"Talk it over with our family"]
[null,null,null,"Write it in our journal"]
[null,null,"In order to move on from a situation, we must then do what?","Find out who else knows about it","Overcome the symptoms that rush in"]
[null,null,null,"Overcome the symptoms that rush in"]
[null,null,null,"Make sure everyone keeps it a secret"]
[null,null,null,"Pretend it never happened"]
[null,null,"How does avoiding a problem increase our anxiety?","It gives us too much to think about","It trains our brains to ‘dangerous’ situations"]
[null,null,null,"It makes us too tired to think"]
[null,null,null,"It makes it hard to remember what we are avoiding"]
[null,null,null,"It trains our brains to ‘dangerous’ situations"]
[null,null,"Avoiding symptoms does not _________________.","Make us more anxious","Make them go away"]
[null,null,null,"Make them go away"]
[null,null,null,"Make them any bigger"]
[null,null,null,"Make us look stupid"]
[null,null,"Why can anxiety triggers be hard to diagnose?","They may not be very obvious","They may not be very obvious"]
[null,null,null,"There can be too many to distinguish"]
[null,null,null,"They can be too stupid to talk about"]
[null,null,null,"No one wants to talk about them out loud"]
[null,null,"Why is it important to try and find your anxiety trigger?","To avoid the problem later","To resolve the problem they cause"]
[null,null,null,"To tell everyone not to do these things around you"]
[null,null,null,"To resolve the problem they cause"]
[null,null,null,"To give us something to do"]
[null,null,"What was the purpose of Drew’s work team?","Managing the company client list","Training new employees"]
[null,null,null,"Budgeting the department’s finances"]
[null,null,null,"Running weekly statistical reports"]
[null,null,null,"Training new employees"]
[null,null,"Why didn’t Drew want to read aloud during the presentation?","He had a stutter","He was afraid he would make a mistake"]
[null,null,null,"He was afraid he would make a mistake"]
[null,null,null,"He was busy with another project"]
[null,null,null,"He was on vacation that day"]
[]
["Module Seven: Differences in Anxiety and Normal Nervousness\t","It Runs Along a Spectrum\t","Which of the following is an example of an anxiety spectrum?","General nervousness spectrum","Social anxiety spectrum"]
[null,"Anxiety Can Happen Without a Cause\t",null,"Office anxiety spectrum"]
[null,"The Length of Time Symptoms Last\t",null,"Social anxiety spectrum"]
[null,"It’s an Exaggeration of Normal Feelings\t",null,"Phobia spectrum"]
[null,"Case Study\t","How does an anxiety spectrum measure anxiety symptoms?","Using colors as a rainbow range","Using a plot system to mark severity and range of symptoms"]
[null,null,null,"Using a plot system to mark severity and range of symptoms"]
[null,null,null,"Using a bar graph to measure peak symptoms"]
[null,null,null,"Using numbers to calculate the odds of reoccurring symptoms"]
[null,null,"When anxiety appears without an apparent cause, we must not _________________?","Fight or avoid them","Fight or avoid them"]
[null,null,null,"Laugh at them"]
[null,null,null,"Handle them right away"]
[null,null,null,"Tell anyone about it"]
[null,null,"What should we do after facing unknown anxiety?","Ignore it","Work through the symptoms until they are gone"]
[null,null,null,"Ask someone else for help"]
[null,null,null,"Try to run away from the problem"]
[null,null,null,"Work through the symptoms until they are gone"]
[null,null,"Anxiety symptoms are usually more intense and __________ then nervous symptoms.","More vivid","Last longer"]
[null,null,null,"Last longer"]
[null,null,null,"More complicated"]
[null,null,null,"Don’t last as long"]
[null,null,"It can be hard to determine how long symptoms last because why?","They can happen one after another.","They can happen one after another."]
[null,null,null,"We forget to write them down."]
[null,null,null,"They don’t happen often enough."]
[null,null,null,"We’re unable to identify them"]
[null,null,"How do exaggerated symptoms make it difficult to diagnose anxiety?","The doctors do not believe us","They can be mistaken for something else"]
[null,null,null,"They can be overlooked or ignored"]
[null,null,null,"They can be mistaken for something else"]
[null,null,null,"We don’t want to talk about them"]
[null,null,"Why do our feelings become exaggerated when we are anxious?","We like the attention","Our senses are heightened"]
[null,null,null,"The symptoms are all in our head"]
[null,null,null,"We want to feel important"]
[null,null,null,"Our senses are heightened"]
[null,null,"What situation made Alexa nervous?","Speaking in public","Speaking in public"]
[null,null,null,"Riding in a crowded elevator"]
[null,null,null,"Singing in a choir"]
[null,null,null,"Writing a feature article"]
[null,null,"What situation made Alexa anxious?","Driving on the highway","Creating a musical accompaniment"]
[null,null,null,"Creating a musical accompaniment"]
[null,null,null,"Meeting with the manager"]
[null,null,null,"Speaking in public"]
[]
["Module Eight: Physical Symptoms\t","Rapid Heartbeat\t","How can we recover from a rapid heartbeat symptom?","Take a pill for it","Take deep, calming breaths"]
[null,"Panic Attack\t",null,"Take deep, calming breaths"]
[null,"Headache\t",null,"Go for a walk"]
[null,"Trembling or Shaking\t",null,"Ignore it and it will go away"]
[null,"Case Study\t","What causes our heart rates to increase when we are anxious?","The fact that we are getting excited","The increase of adrenalin"]
[null,null,null,"Hunger"]
[null,null,null,"Fatigue"]
[null,null,null,"The increase of adrenalin"]
[null,null,"Panic attacks can be scary, but they are not ____________________.","Life threatening","Life threatening"]
[null,null,null,"Very important"]
[null,null,null,"Interesting"]
[null,null,null,"Humorous"]
[null,null,"With panic attacks, symptoms generally appear when?","After an hour","Within a few minutes"]
[null,null,null,"Within 45 minutes"]
[null,null,null,"Within a few minutes"]
[null,null,null,"Instantly"]
[null,null,"Increased muscle activity in the head creates what type of anxiety symptom?","Dizziness","Headache"]
[null,null,null,"Headache"]
[null,null,null,"Nausea"]
[null,null,null,"Dry mouth"]
[null,null,"Headaches cannot be prevented, but they can be _____________.","Humorous","Treated"]
[null,null,null,"Educational"]
[null,null,null,"Studied"]
[null,null,null,"Treated"]
[null,null,"What makes us tremble or shake when we are anxious?","Our body’s “fight or flight” defense","Our body’s “fight or flight” defense"]
[null,null,null,"Our hungry appetite"]
[null,null,null,"Our need to use the restroom"]
[null,null,null,"Our need to sit down for a minute"]
[null,null,"How can trembling and shaking make our anxiety worse?","It makes us tired","We can become anxious about trying to not tremble or shake"]
[null,null,null,"We can become annoyed with it"]
[null,null,null,"It makes us look happy in front of others"]
[null,null,null,"We can become anxious about trying to not tremble or shake"]
[null,null,"What symptoms did Bobby experience when he was in the elevator?","Trembling and shaking hands","Trembling and shaking hands"]
[null,null,null,"Headaches"]
[null,null,null,"Nausea"]
[null,null,null,"Shortness of breath"]
[null,null,"What did Bobby do to relieve his fear of heights in his office?","He asked for a transfer","He sat facing away from the windows"]
[null,null,null,"He put curtains over the windows"]
[null,null,null,"He sat facing away from the windows"]
[null,null,null,"He quit"]
[]
["Module Nine: Recognize the Positive Aspects of Anxiety\t","It Alerts Us to Danger\t","Anxiety alerts us to danger by telling us what?","That something could be wrong","That something could be wrong"]
[null,"Improves Self-Awareness\t",null,"That something smells funny"]
[null,"Can Be a Great Motivator\t",null,"That we are doing a great job"]
[null,"Prevent Mistakes\t",null,"That we are bored"]
[null,"Case Study\t","When anxiety alerts us to danger, it tells us to do what?","Go with our instincts","Consider another option"]
[null,null,null,"Consider another option"]
[null,null,null,"Ignore the feeling"]
[null,null,null,"Ask someone else about it"]
[null,null,"Which statement helps improve our own self-awareness?","“I’m not sure why this is happening.”","“Why do I feel this way?”"]
[null,null,null,"“What do I do in this situation?”"]
[null,null,null,"“I’m not ready to deal with this.”"]
[null,null,null,"“Why do I feel this way?”"]
[null,null,"What is one benefit of improved self-awareness?","We feel bored with our surroundings","We feel more confident to solve problems"]
[null,null,null,"We feel more confident to solve problems"]
[null,null,null,"We find things funnier"]
[null,null,null,"We can feel our own heart beat"]
[null,null,"How does anxiety motivate us while speaking in public?","It makes us want to run away","It makes us move forward with our presentation"]
[null,null,null,"It makes us picture everyone in their underwear"]
[null,null,null,"It makes us move forward with our presentation"]
[null,null,null,"It makes us find something else to do"]
[null,null,"How can anxiety motivate our decisions?","It motivates us to make better choices","It motivates us to make better choices"]
[null,null,null,"It makes us want to try new things"]
[null,null,null,"It motivates us to avoid things that scare us"]
[null,null,null,"It makes us feel bored with our current choices"]
[null,null,"How does anxiety create common sense in us?","It makes us choose something else to do","It alerts us that we are doing something wrong or harmful"]
[null,null,null,"It alerts us that we are doing something wrong or harmful"]
[null,null,null,"It alerts us to make better choices"]
[null,null,null,"It makes us bored and fatigued"]
[null,null,"How does anxiety help us prevent mistakes?","It reminds us how wrong that decision was","It makes us rethink our actions before doing something"]
[null,null,null,"It makes us make a decision right away"]
[null,null,null,"It makes us rethink our actions before doing something"]
[null,null,null,"It reminds us to focus on time spent on decisions"]
[null,null,"Why did Patty become anxious about her teammates?","They were talking about her when she wasn’t there","They hadn’t completed their part of the project on time"]
[null,null,null,"They hadn’t completed their part of the project on time"]
[null,null,null,"They tried to take over her part of the project"]
[null,null,null,"They were always late to work"]
[null,null,"How did Patty positively react to her anxiety?","She couldn’t focus on her work","She checked on her teammates and offered help"]
[null,null,null,"She talked about it with the team leader"]
[null,null,null,"She couldn’t sleep at night"]
[null,null,null,"She checked on her teammates and offered help"]
[]
["Module Ten: Common Anxiety Triggers\t","Uncertainty or Fear of the Unknown\t","What is the biggest cause of the majority of anxieties?","Humor","Fear"]
[null,"Holding in Feelings\t",null,"Fear"]
[null,"Public Speaking/Speaking Up\t",null,"Pranks"]
[null,"Trying to Be Perfect\t",null,"Depression"]
[null,"Case Study\t","What causes people to fear the uncertain or the unknown?","They fear getting too involved","They fear not knowing what will happen to them"]
[null,null,null,"They fear not having a rigid schedule"]
[null,null,null,"They fear not knowing what will happen to them"]
[null,null,null,"They fear they will not enjoy it"]
[null,null,"How can we prevent holding in our feelings?","Write them in a journal","Write them in a journal"]
[null,null,null,"Keeping them a secret from everyone"]
[null,null,null,"Think quietly to ourselves"]
[null,null,null,"Write it on a sticky note"]
[null,null,"How can holding in our feelings increase our anxiety?","It makes us feel bloated","It makes us dwell on the negative feelings longer"]
[null,null,null,"It makes us feel more depressed"]
[null,null,null,"It makes us forget about the important things at work"]
[null,null,null,"It makes us dwell on the negative feelings longer"]
[null,null,"What is one reason we can fear speaking in public?","We fear not wearing the right outfit","We fear the audience is judging us"]
[null,null,null,"We fear the audience is judging us"]
[null,null,null,"We fear having to do it again and again"]
[null,null,null,"We fear the audience will like it too much"]
[null,null,"What is one disadvantage to not speaking up when we want to?","No one passes judgment on you","It makes us second guess our instincts"]
[null,null,null,"You don’t get to state your opinion"]
[null,null,null,"It makes us second guess our instincts"]
[null,null,null,"No one can reject you"]
[null,null,"When we try to be perfect, we are setting ourselves up to do what?","Fail","Fail"]
[null,null,null,"Be funny"]
[null,null,null,"Succeed"]
[null,null,null,"Be remembered"]
[null,null,"Trying to be perfect is pushed by what kind of fear?","Fear of flying","Fear of disappointing others"]
[null,null,null,"Fear of disappointing others"]
[null,null,null,"Fear of succeeding"]
[null,null,null,"Fear of making new friends"]
[null,null,"What was Matthew assigned to do?","Review the company expense accounts","Create a presentation about the new software"]
[null,null,null,"Create a weekly spreadsheet of everyone’s statistics"]
[null,null,null,"Discuss the benefits of the new insurance plan"]
[null,null,null,"Create a presentation about the new software"]
[null,null,"What made Matthew more anxious before the presentation?","He realized he forgot his disc at home","He was afraid of making a mistake in front of supervisors"]
[null,null,null,"He was afraid he was out of dress code"]
[null,null,null,"He was afraid of making a mistake in front of supervisors"]
[null,null,null,"He realized it was not as important as he had thought"]
[]
["Module Eleven: When to Seek Extra Help?\t","Feeling Overwhelmed\t","If not treated, anxiety will only become more ____________.","Easy going","Overwhelming"]
[null,"Physical Changes\t",null,"Overwhelming"]
[null,"Unable to Work or Function\t",null,"Slow moving"]
[null,"Panic Attacks\t",null,"Humorous"]
[null,"Case Study\t","One time to seek additional help is when anxiety problems are what?","Too boring to handle","Too many in numbers"]
[null,null,null,"Too small to notice"]
[null,null,null,"Too many in numbers"]
[null,null,null,"Too funny to mention"]
[null,null,"What is one physical effect of anxiety?","Increased energy","Fatigue"]
[null,null,null,"Smiling"]
[null,null,null,"Hunger"]
[null,null,null,"Fatigue"]
[null,null,"Physical changes cannot be managed until the anxiety is what?","Better managed","Better managed"]
[null,null,null,"Gone altogether"]
[null,null,null,"Altered with medicine"]
[null,null,null,"Ignored"]
[null,null,"It is time to seek additional help when anxiety ______________________.","Makes your heart beat faster","Keeps you from functioning normally"]
[null,null,null,"Makes you feel tired"]
[null,null,null,"Keeps you from functioning normally"]
[null,null,null,"Keeps you from feeling sick"]
[null,null,"Anxiety can help motivate us to make decisions, but it can also __________ them.","Eliminate","Prevent"]
[null,null,null,"Prevent"]
[null,null,null,"Stall"]
[null,null,null,"Evaluate"]
[null,null,"What is one symptom of a panic attack?","Slower breathing","Shallow or rapid breathing"]
[null,null,null,"Increased stamina"]
[null,null,null,"More free time"]
[null,null,null,"Shallow or rapid breathing"]
[null,null,"Severe symptoms of a panic attack can lead to what?","Sleepiness.","Additional health problems"]
[null,null,null,"Improved health"]
[null,null,null,"Additional health problems"]
[null,null,null,"Happiness"]
[null,null,"Why was Linda anxious about the new office?","It was on the top floor","It was going to include more people"]
[null,null,null,"It was going to include more people"]
[null,null,null,"It was too close to the dumpsters in the back"]
[null,null,null,"It was being downsized"]
[null,null,"What is a symptom Linda suffered from after becoming anxious?","Increased fatigue","Increased fatigue"]
[null,null,null,"Trembling"]
[null,null,null,"Restlessness"]
[null,null,null,"Sudden Shaking"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A43 - Meeting Management","index":9,"n_rows":373,"n_cols":5,"rows_kept":373,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluations\t"]
[]
["Module Two: Planning and Preparing (I)\t","Identifying the Participants\t","Who should you invite to meetings?","High-ranking managers","People compatible with meeting’s purpose"]
[null,"Choosing the Time and Place\t",null,"All the interested employees"]
[null,"Creating the Agenda\t",null,"People compatible with meeting’s purpose"]
[null,"Case Study\t",null,"Everybody, in order to explore all the options"]
[null,null,"Which of the following is not an occasion for a meeting?","Brainstorming","All of the above are occasions for a meeting"]
[null,null,null,"Project initiation"]
[null,null,null,"Planning"]
[null,null,null,"All of the above are occasions for a meeting"]
[null,null,"Meetings that require energy and high level of participation are best scheduled:","Between 8 and 9 am","Between 8 and 9 am"]
[null,null,null,"Between 10 – 12 am"]
[null,null,null,"Between noon and 2 pm"]
[null,null,null,"After lunch"]
[null,null,"Which of the following is not an important factor when it comes to place of the meeting?","Light","All of the above are important factors"]
[null,null,null,"Size"]
[null,null,null,"Windows"]
[null,null,null,"All of the above are important factors"]
[null,null,"What’s the best way to organize topics?","Simple list","Simple list"]
[null,null,null,"Chart"]
[null,null,null,"Multimedia presentation"]
[null,null,null,"Mind map"]
[null,null,"What is the name of the technique used for organizing the topics?","SPONGE","SOAP"]
[null,null,null,"SOAP"]
[null,null,null,"BRUSH"]
[null,null,null,"FOAM"]
[null,null,"What’s the most secure way to make sure you won’t overrun the time of the meeting?","Giving up a topic or two if you realize you will overrun the time","Choosing topics that will fill the time of the meeting and adding extra 10 minutes"]
[null,null,null,"Choosing topics that will fill the time of the meeting and adding extra 10 minutes"]
[null,null,null,"‘Compressing’ the topics"]
[null,null,null,"Talking fast"]
[null,null,"What’s the most important factor when you need to pick the topics?","Their complexity","Their relevancy"]
[null,null,null,"Their compatibility with participants"]
[null,null,null,"Their relevancy"]
[null,null,null,"Their expected results"]
[]
["Module Three: Planning and Preparing (II)\t","Gathering Materials\t","What does the W in SHOWS technique stand for?","Writing technique","Writing tools"]
[null,"Sending Invitations\t",null,"Writing tools"]
[null,"Making Logistical Arrangements\t",null,"Writing programs"]
[null,"Case Study\t",null,"Writing invitations"]
[null,null,"What does the S in SHOWS technique stand for?","Stationary","Stationary"]
[null,null,null,"Sticky notes"]
[null,null,null,"Security papers"]
[null,null,null,"Sketchy papers"]
[null,null,"Which of the following is not a part of the ‘three P’ approach?","Place","Participants"]
[null,null,null,"Purpose"]
[null,null,null,"Participants"]
[null,null,null,"Pact"]
[null,null,"In invitation, subject line has to be:","Attractive","Specific"]
[null,null,null,"Declamatory"]
[null,null,null,"Specific"]
[null,null,null,"High-flown"]
[null,null,"What is TBD message?","To-be-determined","To-be-determined"]
[null,null,null,"To-be-dedicated"]
[null,null,null,"To-be-done"]
[null,null,null,"To-be-debated"]
[null,null,"Which of the following is not something you have to think about when it comes to physical space of the meeting?","Reservations","Plants and decorations"]
[null,null,null,"Moving furniture"]
[null,null,null,"Is it in-site or off-site"]
[null,null,null,"Plants and decorations"]
[null,null,"Which of the following is not a type of logistics you need to think about before the meeting?","Food","All of the above are important"]
[null,null,null,"Signage"]
[null,null,null,"Audio and visual"]
[null,null,null,"All of the above are important"]
[null,null,"Which of the following is the least important thing when you have the attendants who travel to your meeting?","Introducing them to the local customs","Introducing them to the local customs"]
[null,null,null,"Travel arrangements"]
[null,null,null,"Informing security to let them into the building"]
[null,null,null,"Taking care of their transportation"]
[]
["Module Four: Setting up the Meeting Space\t","The Basic Essentials\t","What does the ‘M’ in the SMART acronym stand for?","Measurable","Measurable"]
[null,"The Extra Touches\t",null,"Manageable"]
[null,"Choosing a Physical Arrangement\t",null,"Meritable"]
[null,"Case Study\t",null,"Material"]
[null,null,"In order for you to achieve a goal, which of these is something you must do?","Prepare, but avoid setting deadlines, as this slow down the process","You must be very clear about what exactly you want"]
[null,null,null,"You must set an unrealistic goal to shoot for the stars"]
[null,null,null,"You must be very clear about what exactly you want"]
[null,null,null,"You must be vague, as vague goals produce clear results"]
[null,null,"Before you even set goals, what is a good idea to do?","To set deadlines for your goals.","To sit down and define your core values and your life purpose."]
[null,null,null,"To measure what results you have from the information gathered."]
[null,null,null,"To sit down and define your core values and your life purpose."]
[null,null,null,"To identify how you will achieve your goal."]
[null,null,"Which of these is not a common type of self-evaluation?","Third party inspection ratings","Third party inspection ratings"]
[null,null,null,"Reactionary questionnaires"]
[null,null,null,"Personal assessment quizzes"]
[null,null,null,"Self-reporting metric systems"]
[null,null,"What should you include in your self-evaluation so that you can evaluate the group as a whole and evaluate the individual on an objective basis?","Subjective answers","Scale-based questions"]
[null,null,null,"Scale-based questions"]
[null,null,null,"Open-ended questions"]
[null,null,null,"Your supervisor’s feedback"]
[null,null,"Why must you ensure that a peer assessment system is well designed?","To lead the person to the right answers","To prevent bias"]
[null,null,null,"To receive a good rating on your evaluation"]
[null,null,null,"To bond well with your peers"]
[null,null,null,"To prevent bias"]
[null,null,"Which of these is a system designed to gather feedback from all of the people around an employee?","Supervisor feedback","360 degree feedback"]
[null,null,null,"Self-evaluation"]
[null,null,null,"360 degree feedback"]
[null,null,null,"The 20-question evaluation process"]
[null,null,"What is an important part of supervisor evaluations?","Evaluating behavior changes","Both A & B"]
[null,null,null,"Assessing results"]
[null,null,null,"Defining core values"]
[null,null,null,"Both A & B"]
[null,null,"Which of these is a note of caution to keep in mind about supervisor evaluations?","The employee must know which metrics will be evaluated after the training","The employee must know which metrics will be evaluated after the training"]
[null,null,null,"Like peer evaluation, supervisor evaluation will not be biased"]
[null,null,null,"Develop metrics just as you would for self-evaluation"]
[null,null,null,"Both A & B"]
[null,null,"Why might company executives want to see a high level evaluation report?","If the training was inexpensive","If the training was expected to have a high impact"]
[null,null,null,"If the training was well-attended"]
[null,null,null,"If the training was required by the company’s HR department"]
[null,null,null,"If the training was expected to have a high impact"]
[]
["Module Five: Electronic Options\t","Overview of Choices Available\t","Which of the following is a type of software useful for presentations?","Microsoft Outlook","Microsoft Power Point"]
[null,"Things to Consider\t",null,"Microsoft Power Point"]
[null,"Making a Final Decision\t",null,"Microsoft Access"]
[null,"Case Study\t",null,"Microsoft One Note"]
[null,null,"Video conferencing connects two or more:","Remote sites","Remote sites"]
[null,null,null,"Cameras"]
[null,null,null,"Television screens"]
[null,null,null,"Skype accounts"]
[null,null,"What is the most important thing to consider when dealing with electronic meeting tools?","Affordability","Your ability to use and troubleshoot them"]
[null,null,null,"Your ability to use and troubleshoot them"]
[null,null,null,"Reputation of electronic tools"]
[null,null,null,"General acceptance of specific electronic tools"]
[null,null,"When is using technology recommendable for the meetings?","In case of larger meetings","Only when it’s necessary "]
[null,null,null,"In case of longer meetings"]
[null,null,null,"Always"]
[null,null,null,"Only when it’s necessary "]
[null,null,"Which of the following questions is not crucial when you need to decide will you use technology for the meeting?","Is there a large number of graphics that will be presented?","All of the questions above are crucial"]
[null,null,null,"Do you have IT support available?"]
[null,null,null,"Will there be people connecting to my meeting from remote locations?"]
[null,null,null,"All of the questions above are crucial"]
[null,null,"If using technology is too risky, what should you do?","Discuss with other participants about it","Avoid using technology"]
[null,null,null,"Take the risk anyway"]
[null,null,null,"Avoid using technology"]
[null,null,null,"Take the risk, but prepare a backup plan"]
[null,null,"What was Bobby and Deirdre’s goal in the example shown in case study?","Higher-level objectives","Higher-level objectives"]
[null,null,null,"Original objectives"]
[null,null,null,"Acceptable objectives"]
[null,null,null,"Readymade objectives"]
[null,null,"If Bobby and Deirdre’s detailed goal was ‘Understand how to fill in worksheet data, the elements of a graph, and how to apply a pre-designed graph layout’, what would be their original goal?","Apply technology on meetings","Complete training on Excel"]
[null,null,null,"Apply technology on business"]
[null,null,null,"Complete training on Excel"]
[null,null,null,"Explore the possibilities of graphs"]
[]
["Module Six: Meeting Roles and Responsibilities\t","The Chairperson\t","Which of the following is not something that chairman must do?","Start the meeting","Come up with the final solution"]
[null,"The Minute Taker\t",null,"Come up with the final solution"]
[null,"The Attendees\t",null,"Introduce the next presenter"]
[null,"Variations for Large and Small Meetings\t",null,"Take care of the rules"]
[null,"Case Study\t","Which of the following is not a necessary quality of a chairman?","Authority","Strictness"]
[null,null,null,"Strictness"]
[null,null,null,"Flexibility"]
[null,null,null,"Impartiality"]
[null,null,"Which of the following is not something necessary for a good minute taker?","Writing abilities","All of the above is important"]
[null,null,null,"Listening abilities"]
[null,null,null,"Paying attention to details"]
[null,null,null,"All of the above is important"]
[null,null,"Which tool is the best for minute taking?","Lap top","Every tool can be equally good"]
[null,null,null,"Paper"]
[null,null,null,"Recording "]
[null,null,null,"Every tool can be equally good"]
[null,null,"Who is the most important success factor of a meeting?","Facilitator","Attendees"]
[null,null,null,"Chairman"]
[null,null,null,"Attendees"]
[null,null,null,"Minute taker"]
[null,null,"What is the best way to communicate the role of the attendees?","Casual, friendly, non-conventional approach","Setting up expectations"]
[null,null,null,"Setting up tight rules"]
[null,null,null,"Setting up expectations"]
[null,null,null,"Individual meetings before the main meeting"]
[null,null,"Multitasking is typical for:","Larger meetings","Smaller meetings"]
[null,null,null,"Smaller meetings"]
[null,null,null,"Medium meetings"]
[null,null,null,"All of the above"]
[null,null,"Which of the following is usually not necessary on larger meetings?","Extra minute taker","Co-facilitator"]
[null,null,null,"Co-chairman"]
[null,null,null,"Co-facilitator"]
[null,null,null,"A person to greet the attendees"]
[null,null,"What was Darius’ problem with evaluation points presented in case study?","Evaluation points were too extensive","One of the points was immeasurable"]
[null,null,null,"One of the points was immeasurable"]
[null,null,null,"Some points were unfounded"]
[null,null,null,"Evaluation points were not precise"]
[null,null,"Who should approve Darius’ evaluation points?","Chairman","Stakeholders"]
[null,null,null,"CEO"]
[null,null,null,"Stakeholders"]
[null,null,null,"Trainees"]
[]
["Module Seven: Chairing a Meeting (I)\t","Getting Off on the Right Foot\t","What is ‘I’ in SIGNALS flow?","Introduction","Introduction"]
[null,"The Role of the Agenda\t",null,"Interpretation"]
[null,"Using a Parking Lot\t",null,"Interpersonal skills"]
[null,"Case Study\t",null,"Impartiality"]
[null,null,"What’s the last part of SIGNALS flow?","Salutation","Segue"]
[null,null,null,"Segue"]
[null,null,null,"Simplification"]
[null,null,null,"Scheme"]
[null,null,"Which of the following is not something agenda communicates?","Meeting topics","Backup plan"]
[null,null,null,"Time allotment for each speaker"]
[null,null,null,"Presenters"]
[null,null,null,"Backup plan"]
[null,null,"What should you do with the agenda at the beginning of the meeting?","Hand it out to attendees is enough","Introduce it to attendees "]
[null,null,null,"Ask somebody to read it out loud"]
[null,null,null,"Introduce it to attendees "]
[null,null,null,"All of the above are acceptable options"]
[null,null,"The case where you have topics in the parking lot being answered during the course of the meeting is:","Recommendable","Unusual"]
[null,null,null,"Strictly not recommendable"]
[null,null,null,"Unusual"]
[null,null,null,"Casual"]
[null,null,"Who should review parking lot topics to determine if the topic requires follow up after the meeting?","Chairperson","Chairperson"]
[null,null,null,"Minute taker"]
[null,null,null,"A person specially engaged to do that"]
[null,null,null,"Anybody"]
[null,null,"How could  degree feedback rating help Scott with his problem presented in the case study?","It could make it more organized","It could increase accuracy"]
[null,null,null,"It could increase accuracy"]
[null,null,null,"It could make it look better"]
[null,null,null,"It could make it easier to read"]
[null,null,"Scott’s evaluation tools successfully captured data after:","Brainstorming session","Brainstorming session"]
[null,null,null,"Talk with his co-worker"]
[null,null,null,"Exploring the Internet"]
[null,null,null,"Exploring company’s old data"]
[]
["Module Eight: Chairing a Meeting (II)\t","Keeping the Meeting on Track\t","What is ‘S’ in STOP technique?","Setting rules","Setting expectations"]
[null,"Dealing with Overtime\t",null,"Setting expectations"]
[null,"Holding Participants Accountable\t",null,"Setting deadlines"]
[null,"Case Study\t",null,"Setting consequences"]
[null,null,"In STOP technique, ‘O’ is for overcoming the fear of:","Being disrespected","Interrupting"]
[null,null,null,"Time issues"]
[null,null,null,"Being rigid or harsh"]
[null,null,null,"Interrupting"]
[null,null,"What is the biggest problem with meeting which overrun their original end time?","The venue may not be available for overtime","Attendees lose concentration"]
[null,null,null,"Attendees lose concentration"]
[null,null,null,"Ideas usually deteriorate"]
[null,null,null,"You can suffer serious consequences"]
[null,null,"Which of the following is not something that mitigates the effects of going overtime?","Giving choices to attendees","Informing attendees that the meeting is already overtime"]
[null,null,null,"Warning attendees that the meeting will be overtime"]
[null,null,null,"Determining your constraints"]
[null,null,null,"Informing attendees that the meeting is already overtime"]
[null,null,"Which of the following is not one of the basic steps for keeping attendees accountable?","Setting expectations","Making limits"]
[null,null,null,"Clarifying consequences"]
[null,null,null,"Making limits"]
[null,null,null,"Follow trough"]
[null,null,"Holding your participants accountable primarily involves:","Their own choice to participate","Communication"]
[null,null,null,"Keeping authority"]
[null,null,null,"Communication"]
[null,null,null,"Non-formal atmosphere"]
[null,null,"What was Vaughn’s problem presented in the case study?","The whole evaluation plan was under satisfactory","Vaughn didn’t give mid-point tests"]
[null,null,null,"Vaughn missed some parts"]
[null,null,null,"Vaughn didn’t give mid-point tests"]
[null,null,null,"Vaughn’s form was wrong"]
[null,null,"Why was Vaughn’s omission so bad?","Because the training will be attended by large number of people","Because the training will be attended by large number of people"]
[null,null,null,"Because it shows that he didn’t learn the technique"]
[null,null,null,"Because it shows that Vaughn worked superficially"]
[null,null,null,"Because it shows that Vaughn is irresponsible"]
[]
["Module Nine: Dealing with Disruptions\t","Running in and Out\t","What is SIT technique useful for?","Keeping attendees on the meeting","Running in and out of the meeting"]
[null,"Cell Phone and PDA Ringing\t",null,"Keeping attendees’ attention"]
[null,"Off on a Tangent\t",null,"Running in and out of the meeting"]
[null,"Personality Conflict\t",null,"Making meeting go faster"]
[null,"Case Study\t","What is ‘I’ in SIT technique?","Incorporate frequent questions","Incorporate frequent breaks"]
[null,null,null,"Incorporate brainstorming"]
[null,null,null,"Incorporate frequent breaks"]
[null,null,null,"Incorporate frequent presentations"]
[null,null,"Which of the following is the best way to ensure that attendees will silent their cell phones and PDA’s?","Place signs with instructions to silent their electronics","The combination of all three"]
[null,null,null,"Remind them about it in the agenda"]
[null,null,null,"Tell them to do it at the beginning of the meeting"]
[null,null,null,"The combination of all three"]
[null,null,"If you mention attendees to turn off their gadgets at the beginning of the meeting, you’ll reduce the chance of disruption by:","50%","100%"]
[null,null,null,"75%"]
[null,null,null,"95%"]
[null,null,null,"100%"]
[null,null,"What is ‘A’ in EAR technique?","Acknowledge the importance of the meeting","Acknowledge that the topic is valid and worthy of discussion"]
[null,null,null,"Acknowledge that the topic is valid and worthy of discussion"]
[null,null,null,"Acknowledge that any idea is worthy of discussion"]
[null,null,null,"Acknowledge that each member has equally contributed when the meeting approaches to its end"]
[null,null,"EAR technique helps you redirect without:","Losing time","Offending participants"]
[null,null,null,"Offending participants"]
[null,null,null,"Entering a new digression"]
[null,null,null,"Making a new problem"]
[null,null,"What is the best thing to do if a conflict occurs?","Ignore it and proceed with the meeting","Intervene"]
[null,null,null,"Intervene"]
[null,null,null,"Call someone to handle it"]
[null,null,null,"Let the conflicted attendees solve it by themselves"]
[null,null,"Which of the following is not one of the steps for handling possible conflicts?","Stop","Go"]
[null,null,null,"Go"]
[null,null,null,"Drop"]
[null,null,null,"Roll"]
[null,null,"What did Amanda plan to suggest to her trainees to use, as presented in the case study?","Learning journals","Learning journals"]
[null,null,null,"Educational gadgets"]
[null,null,null,"Flipcharts"]
[null,null,null,"Power point presentations"]
[null,null,"What did Opal suggest to Amanda as an additional option?","Tracking personal problems","Check-in times"]
[null,null,null,"Tracking personal impressions"]
[null,null,null,"Comparing different tracking"]
[null,null,null,"Check-in times"]
[]
["Module Ten: Taking Minutes\t","What are Minutes?\t","In which situations can you use minutes?","In next meetings","In all of the situations above"]
[null,"What do I Record?\t",null,"When some people cannot make it to the meeting"]
[null,"A Take-Home Template\t",null,"In case a dispute arise"]
[null,"Case Study\t",null,"In all of the situations above"]
[null,null,"What’s the best form of minutes?","Outlined points","Outlined points"]
[null,null,null,"Full sentences"]
[null,null,null,"Full, but brief paragraphs"]
[null,null,null,"Full and detailed paragraphs"]
[null,null,"Which of the following is not something minute taker must write?","Date and place of the meeting","General atmosphere"]
[null,null,null,"General atmosphere"]
[null,null,null,"Chairman’s name"]
[null,null,null,"Present and absent attendees"]
[null,null,"Recording everything usually makes minutes:","Great","Useless"]
[null,null,null,"Professional"]
[null,null,null,"Useless"]
[null,null,null,"Satisfying"]
[null,null,"Using a template for your meeting minutes brings:","The pressure of following strict rules","Consistency to your technique "]
[null,null,null,"Consistency to your technique "]
[null,null,null,"Guarantee that you’ll do a great work"]
[null,null,null,"Readymade solutions"]
[null,null,"Which of the following sentences is true?","Printed templates are better than electronic","Printed and electronic templates are equally good"]
[null,null,null,"Electronic templates are better than printed"]
[null,null,null,"Printed and electronic templates are equally good"]
[null,null,null,"Handwritten templates are the most efficient"]
[null,null,"Which of these questions is not something Rachel has recommended Chris in the previous case study?","What went well?","What is the one thing that makes this great?"]
[null,null,null,"What could have gone better?"]
[null,null,null,"What is one thing I definitely would not do again?"]
[null,null,null,"What is the one thing that makes this great?"]
[null,null,"Chris worked on his training evaluation, as mentioned in the case study. What was Rachel’s reaction?","She wasn’t satisfied","She mentioned the time,  but also pointed out that it was necessary"]
[null,null,null,"She was extremely harsh"]
[null,null,null,"She didn’t mentioned the time"]
[null,null,null,"She mentioned the time,  but also pointed out that it was necessary"]
[]
["Module Eleven: Making the Most of Your Meeting\t","The  Minute Meeting\t","Which of the following statements is true?","On a daily basis, we attend more 20-minutes meetings than any other kind","On a daily basis, we attend more 1-hour meetings than any other kind"]
[null,"Using Games\t",null,"On a daily basis, we attend more 30-minutes meetings than any other kind"]
[null,"Giving Prizes\t",null,"On a daily basis, we attend more 45-minutes meetings than any other kind"]
[null,"Stuffed Magic\t",null,"On a daily basis, we attend more 1-hour meetings than any other kind"]
[null,"Case Study\t","What are summary notes?","Notes taken by all attendees","Minutes"]
[null,null,null,"Minutes"]
[null,null,null,"Chairman’s review"]
[null,null,null,"Summary notes don’t have a precise definition"]
[null,null,"What’s the usual effect of using games in meetings?","Decreased attention","Increased productivity"]
[null,null,null,"Too casual atmosphere"]
[null,null,null,"Losing the track"]
[null,null,null,"Increased productivity"]
[null,null,"When should you skip using games?","In case of a serious meeting","In case of a serious meeting"]
[null,null,null,"On large meetings"]
[null,null,null,"When attendees don’t know each other well"]
[null,null,null,"Whenever it’s possible"]
[null,null,"What type of prizes is recommendable?","Extravagant and expensive","Symbolic, like pens or desk decorations"]
[null,null,null,"Symbolic, like pens or desk decorations"]
[null,null,null,"Serious, like a promotion"]
[null,null,null,"Non-material, like accolades"]
[null,null,"Which of the following is the least functional goal for getting a prize?","Creative solution","Coming back from break right on time"]
[null,null,null,"Volunteering for something"]
[null,null,null,"The first to arrive to the meeting"]
[null,null,null,"Coming back from break right on time"]
[null,null,"Magic tricks work well only when they are:","Original","Done right and with confidence"]
[null,null,null,"Silly"]
[null,null,null,"Done right and with confidence"]
[null,null,null,"Related to the meeting"]
[null,null,"What kind of magic tricks should you avoid?","Card tricks","Embarrassing tricks"]
[null,null,null,"Embarrassing tricks"]
[null,null,null,"Complicated tricks"]
[null,null,null,"Cliché tricks"]
[null,null,"What was Harold’s problem presented in the case study?","He seemed too domineering","He seemed uncertain about why is he having the meeting"]
[null,null,null,"He seemed too lost"]
[null,null,null,"He seemed uncertain about why is he having the meeting"]
[null,null,null,"He seemed unprepared"]
[null,null,"What did Harold suggest to the data?","External factors","External factors"]
[null,null,null,"Personal opinions"]
[null,null,null,"Future predictions"]
[null,null,null,"Expectations"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Parking Lot\t"]
[null,"Action Plans and Evaluations\t"]

{"sheet":"A47 - Personal Branding","index":10,"n_rows":419,"n_cols":5,"rows_kept":419,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[]
["Module Two: Defining Yourself (I)\t","If You Don’t, They Will\t","How will you be branded if you do not brand yourself?","By your work","By the market"]
[null,"Brand Mantra\t",null,"By the market"]
[null,"Be Real\t",null,"By the law"]
[null,"SWOT Analysis\t",null,"You will not be branded"]
[null,"Case Study\t","What is necessary to manage a public reputation?","Monitoring","Personal branding"]
[null,null,null,"Market"]
[null,null,null,"Mantra"]
[null,null,null,"Personal branding"]
[null,null,"How many words is a mantra?","3 to 5","3 to 5"]
[null,null,null,"1 to 3"]
[null,null,null,"5 to 7"]
[null,null,null,"It does not matter"]
[null,null,"What do you Not need to consider in a brand mantra?","Simple","Strength"]
[null,null,null,"Communicate"]
[null,null,null,"Strength"]
[null,null,null,"Inspire"]
[null,null,"What attracts people?","Brands","Authenticity"]
[null,null,null,"Persona"]
[null,null,null,"Authenticity"]
[null,null,null,"Lies"]
[null,null,"What has become easier? ","Strength","Fact checking"]
[null,null,null,"Fact checking"]
[null,null,null,"Opportunity"]
[null,null,null,"Threat"]
[null,null,"What is a positive internal influence?","Strength","Strength"]
[null,null,null,"Weakness"]
[null,null,null,"Opportunity"]
[null,null,null,"Threat"]
[null,null,"What is a negative external influence? ","Strength","Threat"]
[null,null,null,"Weakness"]
[null,null,null,"Opportunity"]
[null,null,null,"Threat"]
[null,null,"How far were sales above projection at first?","20%","20%"]
[null,null,null,"10%"]
[null,null,null,"25%"]
[null,null,null,"30%"]
[null,null,"How far did sales fall after a negative online comment?","20%","30%"]
[null,null,null,"10%"]
[null,null,null,"25%"]
[null,null,null,"30%"]
[]
["Module Three: Defining Yourself (II)\t","Pillars\t","What is useful for establishing pillars?","Discussion ","Brainstorming"]
[null,"Passions\t",null,"Passions "]
[null,"Define Your Strengths\t",null,"Brainstorming"]
[null,"The Three Cs\t",null,"Nothing"]
[null,"Case Study\t","What do pillars reflect?","Core values","Core values"]
[null,null,null,"Consistency"]
[null,null,null,"Interest"]
[null,null,null,"Brand "]
[null,null,"What should your brand reflect?","Nothing","Passions"]
[null,null,null,"Passions"]
[null,null,null,"Interests"]
[null,null,null,"Strengths"]
[null,null,"What is true of passions in your brand?","They should only be work related","They should include all passions"]
[null,null,null,"You should not express them"]
[null,null,null,"They should be professional"]
[null,null,null,"They should include all passions"]
[null,null,"What should you consider when identifying strengths?","Weakness","Natural talent"]
[null,null,null,"Natural talent"]
[null,null,null,"Mistakes"]
[null,null,null,"All of the above"]
[null,null,"Focusing on which of the following will distract from your strengths.","Nothing","Desired attributes "]
[null,null,null,"Passion"]
[null,null,null,"Interests"]
[null,null,null,"Desired attributes "]
[null,null,"What needs to be clear in your brand?","What you do and do not represent","What you do and do not represent"]
[null,null,null,"What you represent"]
[null,null,null,"What you do not represent"]
[null,null,null,"Everything"]
[null,null,"What makes the brand visibly dependable?","Consistency","Constancy"]
[null,null,null,"Clarity"]
[null,null,null,"Constancy"]
[null,null,null,"Nothing"]
[null,null,"Why was Ashley evaluating her strengths?","Work exercise","Work exercise"]
[null,null,null,"Personal growth"]
[null,null,null,"Curiosity"]
[null,null,null,"No reason"]
[null,null,"How did Ashley answer the questions on her exercise?","She told the truth","She lied"]
[null,null,null,"She copied someone else’s answers"]
[null,null,null,"She lied"]
[null,null,null,"She did not"]
[]
["Module Four: Controlling and Developing Your Image\t","Clear and Defined\t","What can failure to represent your brand clarity cause?","Interest","Destruction"]
[null,"Consistent Image\t",null,"Destruction"]
[null,"It Takes a Commitment\t",null,"Consistency"]
[null,"Live It Every Day\t",null,"Nothing"]
[null,"Case Study\t","What will cause people to embrace your brand?","Exposure to the brand","Clearly understanding what the brand represents"]
[null,null,null,"Exposure to the brand’s history"]
[null,null,null,"Understanding what the brand does not represent"]
[null,null,null,"Clearly understanding what the brand represents"]
[null,null,"What will cause your brand to suffer?","Lack of consistency","Lack of consistency"]
[null,null,null,"Consistency"]
[null,null,null,"Commitment"]
[null,null,null,"Nothing"]
[null,null,"What impression does constant rebranding create?","Interest","Indecisiveness"]
[null,null,null,"Decisiveness"]
[null,null,null,"Indecisiveness"]
[null,null,null,"Nothing"]
[null,null,"How should your brand’s promises be executed?","With dependability and faithfulness","With dependability and faithfulness"]
[null,null,null,"With expectations"]
[null,null,null,"With faithfulness"]
[null,null,null,"With dependability"]
[null,null,"Exposure to your brand must ________.","Vary with each person","Be the same for each person"]
[null,null,null,"Be the same for each person"]
[null,null,null,"Be creative for each individual"]
[null,null,null,"Change constantly"]
[null,null,"What will happen as you live out your brand?","It becomes more difficult","It becomes easier"]
[null,null,null,"The brand evolves"]
[null,null,null,"It becomes easier"]
[null,null,null,"Nothing"]
[null,null,"How often should you live out your brand?","At work","Daily"]
[null,null,null,"As needed"]
[null,null,null,"When necessary"]
[null,null,null,"Daily"]
[null,null,"How long did Jenifer work before leaving for a few weeks?","6 months","6 months"]
[null,null,null,"3 months"]
[null,null,null,"2 month"]
[null,null,null,"12 months"]
[null,null,"Why did Jennifer’s partner change the product?","Uncertain how to cook","Save on labor and cost"]
[null,null,null,"Save on labor"]
[null,null,null,"Lack of interest"]
[null,null,null,"Save on labor and cost"]
[]
["Module Five: Personal and Professional Influences\t","Corporate and Personal Integration\t","What is true of online posts?","They are private","They are not private"]
[null,"They Will Influence Each Other\t",null,"You can easily control all access to them"]
[null,"Be a Professional\t",null,"The privacy rules are not subject to change"]
[null,"Build Rapport\t",null,"They are not private"]
[null,"Case Study\t","What occurs when personal and professional brands conflict?","Trust ","Distrust"]
[null,null,null,"Misconception"]
[null,null,null,"Distrust"]
[null,null,null,"Nothing"]
[null,null,"Influence on brands can be ________. ","Negative","Negative or positive"]
[null,null,null,"Negative or positive"]
[null,null,null,"Positive"]
[null,null,null,"Unimportant"]
[null,null,"If someone gains a positive feedback on a professional brand, how would the personal brand be affected?","Positively","Positively"]
[null,null,null,"Negatively"]
[null,null,null,"It depends on the feedback"]
[null,null,null,"It would not be affected"]
[null,null,"How should you behave in your personal brand?","Professionally","Professionally"]
[null,null,null,"Playfully"]
[null,null,null,"Respectfully"]
[null,null,null,"It does not matter"]
[null,null,"What is Not considered professional?","Competency ","Creativity "]
[null,null,null,"Respect"]
[null,null,null,"Dependability"]
[null,null,null,"Creativity "]
[null,null,"How can you build a rapport emotionally?","Appearance ","Empathy"]
[null,null,null,"Empathy"]
[null,null,null,"Dress"]
[null,null,null,"Common ground"]
[null,null,"How should you dress to build a rapport? ","Flirtatiously ","Professionally"]
[null,null,null,"Casually"]
[null,null,null,"Professionally"]
[null,null,null,"It does not matter"]
[null,null,"What did Mitch Tweet?","Insults ","Pictures"]
[null,null,null,"Pictures"]
[null,null,null,"Opinions"]
[null,null,null,"Secrets"]
[null,null,"What happened to Mitch when he arrived?","Fired","Placed on final notice"]
[null,null,null,"Warned to stop tweeting"]
[null,null,null,"Demoted"]
[null,null,null,"Placed on final notice"]
[]
["Module Six: Sharpening Your Brand\t","Blogging\t","What should you blog about?","Passions","Passions"]
[null,"Authenticity Is Key\t",null,"Information"]
[null,"Transparency\t",null,"Work "]
[null,"Networking\t",null,"Hobbies"]
[null,"Case Study\t","What do you need to complete for your blog to reflect your brand?","Background","Biography"]
[null,null,null,"Biography"]
[null,null,null,"Authority"]
[null,null,null,"Posts"]
[null,null,"What do many people fail to establish in their brands?","Nothing","Authenticity"]
[null,null,null,"Consistency"]
[null,null,null,"Authenticity"]
[null,null,null,"Focus"]
[null,null,"Where does authenticity require?","Creativity","Action"]
[null,null,null,"Work"]
[null,null,null,"Community"]
[null,null,null,"Action"]
[null,null,"What will cause people to become suspicious?","Personal transparency","Lack of transparency"]
[null,null,null,"Lack of transparency"]
[null,null,null,"Business transparency"]
[null,null,null,"Transparency"]
[null,null,"What happens if people do not know the truth?","Nothing","Misinformation"]
[null,null,null,"People look for the truth"]
[null,null,null,"Misinformation"]
[null,null,null,"They ask questions"]
[null,null,"How long is an elevator speech?","30 seconds","30 seconds"]
[null,null,null,"5 minutes"]
[null,null,null,"20 seconds"]
[null,null,null,"10 minutes"]
[null,null,"What will showcase your skills?","Elevator speech","Collaborate"]
[null,null,null,"Networking"]
[null,null,null,"Meet people"]
[null,null,null,"Collaborate"]
[null,null,"What did Gary blog about first?","Passion","Work tasks"]
[null,null,null,"Work tasks"]
[null,null,null,"Interests"]
[null,null,null,"Hobby"]
[null,null,"What subject brought attention to Gary’s blog?","Nothing","The charity walk"]
[null,null,null,"Work tasks"]
[null,null,null,"The charity walk"]
[null,null,null,"Hobbies"]
[]
["Module Seven: Appearance Matters\t","First Impressions\t","How quickly do first impressions occur?","7 seconds","7 seconds"]
[null,"Rise Out of the Crowd\t",null,"15 seconds"]
[null,"True Reflection\t",null,"30 seconds"]
[null,"Dress for Success\t",null,"1 minute"]
[null,"Case Study\t","What allows people to get to know each other without first impressions?","Appearance","Technology"]
[null,null,null,"Security"]
[null,null,null,"Nothing"]
[null,null,null,"Technology"]
[null,null,"How should you stand out?","In appearance","Positively"]
[null,null,null,"Positively"]
[null,null,null,"In work"]
[null,null,null,"It does not matter"]
[null,null,"What is Not a way to stand out?","Be helpful","Dress casually"]
[null,null,null,"Be confident"]
[null,null,null,"Dress casually"]
[null,null,null,"Give opinions"]
[null,null,"What should your clothes reflect?","Position","Personality"]
[null,null,null,"Authority"]
[null,null,null,"Personality"]
[null,null,null,"Interest"]
[null,null,"What is Not synonymous with professional dress?","Flattering clothes","Boring clothing"]
[null,null,null,"Accessories"]
[null,null,null,"Colors"]
[null,null,null,"Boring clothing"]
[null,null,"What will help people dress for success?","Plan ahead of time","Plan ahead of time"]
[null,null,null,"Take a course"]
[null,null,null,"Wear makeup"]
[null,null,null,"None of the above"]
[null,null,"What is Not true of professional clothing?","It must be clean","It must be the latest fashion"]
[null,null,null,"It must be the latest fashion"]
[null,null,null,"It must be pressed"]
[null,null,null,"It must be free of lint"]
[null,null,"How long did Holly have to change before leaving for her interview?","10 minutes","10 minutes"]
[null,null,null,"15 minutes"]
[null,null,null,"1 hour"]
[null,null,null,"Unknown "]
[null,null,"What did Holly wear?","Skirt","Dress"]
[null,null,null,"Business suit"]
[null,null,null,"Chosen outfit"]
[null,null,null,"Dress"]
[]
["Module Eight: Social Media (I)\t","Needs Constant Monitoring\t","When should social media be monitored?","Daily","Constantly "]
[null,"Security\t",null,"Weekly "]
[null,"Have an Objective\t",null,"Constantly "]
[null,"Promote\t",null,"It does not need to be monitored"]
[null,"Case Study\t","What will help monitor social media accounts?","Security","Google alerts"]
[null,null,null,"Google alerts"]
[null,null,null,"Logging into social media"]
[null,null,null,"Nothing"]
[null,null,"How many characters are ideally in a password?","8","10"]
[null,null,null,"6"]
[null,null,null,"12"]
[null,null,null,"10"]
[null,null,"What is Not useful when creating a password?","Personal information","Personal information"]
[null,null,null,"Numbers"]
[null,null,null,"Symbols"]
[null,null,null,"Uppercase letters"]
[null,null,"Where should you find objectives?","Pillars","Pillars"]
[null,null,null,"Brainstorming"]
[null,null,null,"Nowhere "]
[null,null,null,"Anywhere "]
[null,null,"What helps you to establish a network of followers with similar ideas?","Promotion","Objectives "]
[null,null,null,"Security"]
[null,null,null,"Objectives "]
[null,null,null,"Nothing"]
[null,null,"What involves integrating search terms into content?","Nothing","SEO"]
[null,null,null,"SEO"]
[null,null,null,"Theme "]
[null,null,null,"Message"]
[null,null,"What should you avoid in social media?","Nothing","Conflicting information"]
[null,null,null,"Uniform information"]
[null,null,null,"Similar colors "]
[null,null,null,"Conflicting information"]
[null,null,"How long did Terry monitor her social media accounts daily?","One month","Two weeks"]
[null,null,null,"Three weeks"]
[null,null,null,"Two weeks"]
[null,null,null,"Three months"]
[null,null,"How long did the customer complaint go unnoticed?","One month","One month"]
[null,null,null,"Three weeks"]
[null,null,null,"Two weeks "]
[null,null,null,"Three months"]
[]
["Module Nine: Social Media (II)\t","It’s a Tool\t","What will engage people in social media","Stories","Stories"]
[null,"Content is King\t",null,"Tools "]
[null,"Have a Gimmick\t",null,"Action "]
[null,"Don’t Ignore Any Mentions\t",null,"Communication"]
[null,"Case Study\t","Where should you find help determining your style?","Practice","Friends and family"]
[null,null,null,"Researchers"]
[null,null,null,"Friends and family"]
[null,null,null,"Nowhere "]
[null,null,"What content is useful for people who are not talented writers?","Nothing ","Video "]
[null,null,null,"Blog"]
[null,null,null,"Social media"]
[null,null,null,"Video "]
[null,null,"Content should be _______ to the brand.","Safety","Relevant "]
[null,null,null,"Relevant "]
[null,null,null,"Manager buy in"]
[null,null,null,"Attendance"]
[null,null,"What should be done if someone is uncomfortable with gimmicks?","Do not use them","Do not use them"]
[null,null,null,"Ignoring"]
[null,null,null,"Offering food"]
[null,null,null,"Bullying"]
[null,null,"Where do you typically see gimmicks?","Social networks","Advertising"]
[null,null,null,"Everywhere"]
[null,null,null,"Advertising"]
[null,null,null,"Nowhere "]
[null,null,"Which mentions should you respond to?","All of them","All of them"]
[null,null,null,"Positive ones "]
[null,null,null,"Negative ones"]
[null,null,null,"None of them"]
[null,null,"What should you do if you are in the wrong in a mention?","Damage control","Apologize"]
[null,null,null,"Ignore it "]
[null,null,null,"Defend it"]
[null,null,null,"Apologize"]
[null,null,"What was true of Delia’s blogs?","They were second drafts","They were first drafts"]
[null,null,null,"They were first drafts"]
[null,null,null,"They were accurate"]
[null,null,null,"They were well written"]
[null,null,"How often did Delia commit to blog?","Weekly","Daily"]
[null,null,null,"Monthly"]
[null,null,null,"Daily"]
[null,null,null,"Bimonthly"]
[]
["Module Ten: Brand Management During a Crisis\t","Caught in a Bad Spot?\t","What should never be avoided?","Crisis","Mistakes"]
[null,"Never Burn a Bridge\t",null,"Information "]
[null,"Information\t",null,"Relationships"]
[null,"Monitor and Respond\t",null,"Mistakes"]
[null,"Case Study\t","What is the first step you need to take in a bad spot?","Explain","Apologize"]
[null,null,null,"Learn"]
[null,null,null,"Apologize"]
[null,null,null,"Nothing "]
[null,null,"When should bridges be burned?","In extreme cases","Never"]
[null,null,null,"Never"]
[null,null,null,"Outside work"]
[null,null,null,"Inside work"]
[null,null,"What is the risk of burning bridges in social networks?","Create enemies","Create enemies"]
[null,null,null,"Damage employment"]
[null,null,null,"Cost a job"]
[null,null,null,"Nothing "]
[null,null,"When should you address rumors?","Immediately","Immediately"]
[null,null,null,"Never"]
[null,null,null,"After a day"]
[null,null,null,"Before they start"]
[null,null,"What is necessary to address rumors in a timely manner?","Information","Monitoring "]
[null,null,null,"Response"]
[null,null,null,"Explanation"]
[null,null,null,"Monitoring "]
[null,null,"What should you do before responding in a crisis?","Address miscommunications","Gather all information"]
[null,null,null,"Gather all information"]
[null,null,null,"Address misconceptions"]
[null,null,null,"Nothing"]
[null,null,"What will help gather information?","Internet ","Google alerts"]
[null,null,null,"Social networks"]
[null,null,null,"Google alerts"]
[null,null,null,"Nothing"]
[null,null,"How did Beth address the problem?","Ignored it","Ignored it"]
[null,null,null,"Change the post"]
[null,null,null,"Remove the post"]
[null,null,null,"None of the above"]
[null,null,"How did Beth discover the problem?","Comments ","A colleague"]
[null,null,null,"Rereading"]
[null,null,null,"Review"]
[null,null,null,"A colleague"]
[]
["Module Eleven: Branding Personality Traits\t","Identify Your Unique Values\t","Why identify valuable traits?","Share them","Share them"]
[null,"Be Bold\t",null,"Personal growth"]
[null,"Think Outside the Box\t",null,"Identify strengths"]
[null,"Fail. Learn. Repeat.\t",null,"No reason"]
[null,"Case Study\t","What should you do if you cannot identify valuable traits?","Take a test","Ask friends and family"]
[null,null,null,"Ask friends and family"]
[null,null,null,"Ask supervisors"]
[null,null,null,"Nothing"]
[null,null,"What should Not be in branding?","Boldness","Shyness"]
[null,null,null,"Powerful words"]
[null,null,null,"Shyness"]
[null,null,null,"None of the above"]
[null,null,"What is Not an example of a powerful word?","Successful","Employee"]
[null,null,null,"Leader"]
[null,null,null,"Accomplished"]
[null,null,null,"Employee"]
[null,null,"What does thinking outside of the box require?","Monitoring","Risk"]
[null,null,null,"Space"]
[null,null,null,"Timing"]
[null,null,null,"Risk"]
[null,null,"What is the first step to thinking outside the box?","Brainstorm","Focus idea"]
[null,null,null,"Narrow ideas"]
[null,null,null,"Make a choice"]
[null,null,null,"Focus idea"]
[null,null,"What opportunity do mistakes offer?","Learning ","Learning "]
[null,null,null,"Change"]
[null,null,null,"New perspective"]
[null,null,null,"None of the above"]
[null,null,"What is necessary to learn from mistake? ","Nothing","Recognize the opportunity"]
[null,null,null,"Reflection"]
[null,null,null,"Recognize the opportunity"]
[null,null,null,"Repetition"]
[null,null,"How long did the gimmick last?","1 day","1 week"]
[null,null,null,"1 week"]
[null,null,null,"1 month"]
[null,null,null,"unknown"]
[null,null,"What was the result of the gimmick","Nothing","Increased exposure"]
[null,null,null,"Decreased sales"]
[null,null,null,"Increased sales"]
[null,null,null,"Increased exposure"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A48 - Personal Productivity","index":11,"n_rows":421,"n_cols":5,"rows_kept":421,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluations\t"]
[]
["Module Two: Setting SMART Goals\t","The Three P’s\t","Complete this sentence. Goal setting is ____________ to your personal productivity.","Critical","Critical"]
[null,"The SMART Way\t",null,"Useful"]
[null,"Prioritizing Your Goals\t",null,"Meaningless"]
[null,"Evaluating and Adapting\t",null,"Soothing"]
[null,"Case Study\t","What is the single most important life skill that most people never learn to do properly?","Eat their vegetables","Setting smart goals"]
[null,null,null,"Run a marathon"]
[null,null,null,"Setting smart goals"]
[null,null,null,"Being on time"]
[null,null,"Goal setting can be used in every single area of your life including physical, personal, spiritual, and ___________.","Educational","Financial"]
[null,null,null,"Financial"]
[null,null,null,"Industrial"]
[null,null,null,"Medical"]
[null,null,"Setting meaningful, ___________________ goals is a great step toward achieving your dreams.","Big","Long-term"]
[null,null,null,"Short-term"]
[null,null,null,"Long-term"]
[null,null,null,"Impossible"]
[null,null,"Accomplishing short-term ________ can help you accomplish tasks.","Goals","Goals"]
[null,null,null,"Dreams"]
[null,null,null,"Careers"]
[null,null,null,"Marriages"]
[null,null,"What are the three P's?","Peace, pensiveness, persistence","Positive, personal, possible"]
[null,null,null,"Priorities, purchases, personality"]
[null,null,null,"Pension, passiveness, purpose"]
[null,null,null,"Positive, personal, possible"]
[null,null,"SMART is an acronym for what words?","Silly, maddening, artistic, realistic, trailblazer","Specific, measurable, achievable, relevant, timed"]
[null,null,null,"Saturated, melodramatic, animal, redone, trouble"]
[null,null,null,"Simple, manageable, alert, reasonable, traceable"]
[null,null,null,"Specific, measurable, achievable, relevant, timed"]
[null,null,"Achieving challenging goals requires a lot of __________ energy.","Magic","Mental"]
[null,null,null,"Kinetic"]
[null,null,null,"Exhausting"]
[null,null,null,"Mental"]
[null,null,"When you are prioritizing, choose a goal that will have the __________ impact on your life.","Least","Greatest"]
[null,null,null,"Cheapest"]
[null,null,null,"Better"]
[null,null,null,"Greatest"]
[null,null,"As we grow and change, our goals should ___________ too.","Change","Change"]
[null,null,null,"Disappear"]
[null,null,null,"Increase"]
[null,null,null,"Decrease"]
[]
["Module Three: The Power of Routines\t","What is a Routine?\t","Routines and rituals can actually help _________ the spontaneity and fun in your life.","Increase","Increase"]
[null,"Personal Routines\t",null,"Decrease"]
[null,"Professional Routines\t",null,"Sap"]
[null,"Six Easy Ways to Simplify Your Life\t",null,"Eliminate"]
[null,"Case Study\t","Routines allow you to have more __________ to spend on tasks.","Room","Energy"]
[null,null,null,"Money"]
[null,null,null,"Energy"]
[null,null,null,"Fun"]
[null,null,"“Any practice regularly performed in a set manner” is a _________.","Accident","Routine"]
[null,null,null,"Coincidence"]
[null,null,null,"Downfall"]
[null,null,null,"Routine"]
[null,null,"Once you establish a routine it can ________________.","Be set in stone","Be modified"]
[null,null,null,"Be difficult"]
[null,null,null,"Be modified"]
[null,null,null,"Be easy"]
[null,null,"How many steps are there to building a routine?","Three","Three"]
[null,null,null,"Five"]
[null,null,null,"Tons"]
[null,null,null,"One"]
[null,null,"Which is not one of the three easy steps to building a routine?","Identifying the task","Identifying yourself"]
[null,null,null,"Identifying yourself"]
[null,null,null,"Identifying sub-tasks"]
[null,null,null,"Identifying time or trigger"]
[null,null,"Sleep, meals, and _____________ form the building blocks of our lives.","Exercise","Exercise"]
[null,null,null,"Irritating"]
[null,null,null,"Noise"]
[null,null,null,"Distractions"]
[null,null,"Which can be considered a professional routine?","Do tasks as they come up","Set aside time to check email"]
[null,null,null,"Don't worry about organization"]
[null,null,null,"Set aside time to check email"]
[null,null,null,"Have no plan"]
[null,null,"Which of these is an easy way to simplify your life?","Pay someone to do it","All of the above"]
[null,null,null,"Plan your meals"]
[null,null,null,"Use electronic banking"]
[null,null,null,"All of the above"]
[null,null,"Setting up a system for maintaining your task tracking system is an example of what?","Too much work","Professional routine"]
[null,null,null,"Laziness"]
[null,null,null,"Professional routine"]
[null,null,null,"Procrastinating"]
[]
["Module Four: Scheduling Yourself\t","The Simple Secret of Successful Time Management\t","Routines and rituals can actually help _________ the spontaneity and fun in your life.","Increase","Increase"]
[null,"Developing a Tracking System\t",null,"Decrease"]
[null,"Scheduling Appointments\t",null,"Sap"]
[null,"Scheduling Tasks\t",null,"Eliminate"]
[null,"Case Study\t","Routines allow you to have more __________ to spend on tasks.","Room","Energy"]
[null,null,null,"Money"]
[null,null,null,"Energy"]
[null,null,null,"Fun"]
[null,null,"“Any practice regularly performed in a set manner” is a _________.","Accident","Routine"]
[null,null,null,"Coincidence"]
[null,null,null,"Downfall"]
[null,null,null,"Routine"]
[null,null,"Once you establish a routine it can ________________.","Be set in stone","Be modified"]
[null,null,null,"Be difficult"]
[null,null,null,"Be modified"]
[null,null,null,"Be easy"]
[null,null,"How many steps are there to building a routine?","Three","Three"]
[null,null,null,"Five"]
[null,null,null,"Tons"]
[null,null,null,"One"]
[null,null,"Which is not one of the three easy steps to building a routine?","Identifying the task","Identifying yourself"]
[null,null,null,"Identifying yourself"]
[null,null,null,"Identifying sub-tasks"]
[null,null,null,"Identifying time or trigger"]
[null,null,"Sleep, meals, and _____________ form the building blocks of our lives.","Exercise","Exercise"]
[null,null,null,"Irritating"]
[null,null,null,"Noise"]
[null,null,null,"Distractions"]
[null,null,"Which can be considered a professional routine?","Do tasks as they come up","Set aside time to check email"]
[null,null,null,"Don't worry about organization"]
[null,null,null,"Set aside time to check email"]
[null,null,null,"Have no plan"]
[null,null,"Which of these is an easy way to simplify your life?","Pay someone to do it","All of the above"]
[null,null,null,"Plan your meals"]
[null,null,null,"Use electronic banking"]
[null,null,null,"All of the above"]
[null,null,"Setting up a system for maintaining your task tracking system is an example of what?","Too much work","Professional routine"]
[null,null,null,"Laziness"]
[null,null,null,"Professional routine"]
[null,null,null,"Procrastinating"]
[]
["Module Five: Keeping Yourself on Top of Tasks\t","The One-Minute Rule\t","Even if you have a plan in place, it's important to keep ___________ your plan so you can stay in control.","Adjusting","Adjusting"]
[null,"The Five-Minute Rule\t",null,"Avoiding"]
[null,"What to do When You Feel like You’re Sinking\t",null,"Regretting"]
[null,"Case Study\t",null,"Forgetting"]
[null,null,"What's the name of the rule for tasks that can be done in sixty seconds or less?","Five minute rule","One minute rule"]
[null,null,null,"Not enough time rule"]
[null,null,null,"One minute rule"]
[null,null,null,"Impossible task rule"]
[null,null,"What can be accomplished utilizing the five-minute rule?","Writing a presentation","Cleaning off one part of your desk"]
[null,null,null,"Creating an employee handbook"]
[null,null,null,"Cleaning off one part of your desk"]
[null,null,null,"Creating new files for all of your correspondence"]
[null,null,"Which of these can you do when you feel like you're sinking?","Give up and find another line of work","Make a list of outstanding tasks and mark due dates on them"]
[null,null,null,"Make a list of outstanding tasks and mark due dates on them"]
[null,null,null,"Contemplate on them "]
[null,null,null,"Assign them to someone else"]
[null,null,"Like all other plans, you'll probably need to ________ your to-do items and priorities once you've completed a few tasks.","Revisit","Revisit"]
[null,null,null,"Eliminate"]
[null,null,null,"Discard"]
[null,null,null,"Hide"]
[null,null,"After you've created a plan for the most important items you should do what?","Celebrate with a night out","Transfer them to your tracking system"]
[null,null,null,"Transfer them to your tracking system"]
[null,null,null,"Take a break, you deserve it"]
[null,null,null,"Create more plans and weigh your options later"]
[null,null,"When is a good time to clear you mind and take a deep breath?","When you leave the office everyday","When you feel like you are sinking"]
[null,null,null,"Before heading into the office"]
[null,null,null,"Every time you are called into a meeting"]
[null,null,null,"When you feel like you are sinking"]
[null,null,"If you're stuck on a task, set aside five _________ each hour to work on it?","Seconds","Minutes"]
[null,null,null,"Assignments"]
[null,null,null,"Tasks"]
[null,null,null,"Minutes"]
[null,null,"Which of these can you do in  seconds or less?","Run around the block","Accept a meeting invitation"]
[null,null,null,"Put together a presentation"]
[null,null,null,"Accept a meeting invitation"]
[null,null,null,"Complete all of your assigned tasks"]
[null,null,"Quick email replies, stretches, reviewing new RSS feeds are examples of what?","Things you can do in less than a minute","Things you can do in less than a minute"]
[null,null,null,"Fun things that don't require any thought"]
[null,null,null,"Procrastination techniques"]
[null,null,null,"Stressful, meaningless tasks"]
[]
["Module Six: Tackling New Tasks and Projects\t","The Sliding Scale\t","What can you do to get a good start when you're assigned a new task?","Create a plan","Create a plan"]
[null,"A Checklist for Getting Started\t",null,"Run for the hills"]
[null,"Evaluating and Adapting\t",null,"Go on vacation"]
[null,"Case Study\t",null,"Quit your job"]
[null,null,"When organizing and planning, try to create the right ______ plan for the task.","Left","Size"]
[null,null,null,"Fake"]
[null,null,null,"Size"]
[null,null,null,"Angle"]
[null,null,"Which of these would you want to spend several days or weeks planning?","Lunch","Complex projects"]
[null,null,null,"Small projects"]
[null,null,null,"Complex projects"]
[null,null,null,"Late projects"]
[null,null,"Which tasks may only require a to-do list and a calendar?","Small tasks","Small tasks"]
[null,null,null,"Laundry lists"]
[null,null,null,"Large tasks"]
[null,null,null,"Impossible tasks"]
[null,null,"What kind of tasks would you use RACI charts or storyboards for?","Large tasks","Medium tasks"]
[null,null,null,"Homework assignments"]
[null,null,null,"Medium tasks"]
[null,null,null,"Small tasks"]
[null,null,"For large tasks consider using which of the following?","Grocery lists","Gantt charts"]
[null,null,null,"Birthday gifts"]
[null,null,null,"Gantt charts"]
[null,null,null,"Medium tasks"]
[null,null,"You must understand what _________ are appropriate for different size projects.","Tools","Tools"]
[null,null,null,"Pens"]
[null,null,null,"Computers"]
[null,null,null,"People"]
[null,null,"Online time tracking dashboards would be used for _________?","Small, easy tasks","Large tasks"]
[null,null,null,"Chores at home"]
[null,null,null,"Large tasks"]
[null,null,null,"Online gaming"]
[null,null,"Visual time lines would be for:","Simple tasks","Medium tasks"]
[null,null,null,"Large tasks"]
[null,null,null,"Medium tasks"]
[null,null,null,"Tasks with photos"]
[null,null,"Organizing your inbox is an example of what size task?","Large task","Small task"]
[null,null,null,"Small task"]
[null,null,null,"Mundane task"]
[null,null,null,"Medium task"]
[]
["Module Seven: Using Project Management Techniques\t","The Triple Constraint\t","What is the art and science of planning, organizing, and managing resources to ensure that a project is completed successfully?","Project management","Project management"]
[null,"Creating the Schedule\t",null,"Delegating appropriately"]
[null,"Using a RACI Chart\t",null,"Placing blame"]
[null,"Case Study\t",null,"Avoiding all work"]
[null,null,"What does the Triple Constraint do?","Absolutely nothing worthwhile","Illustrates the balance of the projects, scope, schedule, quality, and cost"]
[null,null,null,"Will do your projects for you"]
[null,null,null,"Illustrates the balance of the projects, scope, schedule, quality, and cost"]
[null,null,null,"Wastes your time"]
[null,null,"During which phase does the project team define the project scope, time, cost, and quality of the project?","Celebration phase","Planning phase"]
[null,null,null,"Last phase"]
[null,null,null,"Planning phase"]
[null,null,null,"Exercise phase"]
[null,null,"What will increase a cost increase?","New work clothes","Scope and time"]
[null,null,null,"Scope and time"]
[null,null,null,"Replacing upper management team"]
[null,null,null,"Everything"]
[null,null,"Whose job is it to identify how a change to a single element will change the other elements?","The maintenance department","Project manager"]
[null,null,null,"Project manager"]
[null,null,null,"New hire"]
[null,null,null,"Human resources"]
[null,null,"A good schedule will allow you to ______ and ___________ while you're working on a task.","Live, laugh","Grow, change"]
[null,null,null,"Sink, swim"]
[null,null,null,"Grow, change"]
[null,null,null,"Cry, shout"]
[null,null,"What's the preferred format for a personal task management?","Simple, table-style format","Simple, table-style format"]
[null,null,null,"Complex, matrix style format"]
[null,null,null,"Rubrics matrix"]
[null,null,null,"Reeves matrix"]
[null,null,"What should be in the first column?","Coworkers phone numbers","List of tasks to be performed"]
[null,null,null,"Names of team members"]
[null,null,null,"List of tasks to be performed"]
[null,null,null,"Due dates"]
[null,null,"What should be in the second column?","Specific duration of time for each task","Specific duration of time for each task"]
[null,null,null,"Unrealistic time line"]
[null,null,null,"Delegated assignments"]
[null,null,null,"Cry for help"]
[null,null,"What does the letter I in RACI stand for?","Impossible","Informed"]
[null,null,null,"Irresponsible"]
[null,null,null,"Informed"]
[null,null,null,"Irreplaceable"]
[]
["Module Eight: Creating a Workspace\t","Setting Up the Physical Layout\t","What do you need to be the most productive?","To create the appropriate environment","To create the appropriate environment"]
[null,"Ergonomics \t",null,"A job and a paycheck"]
[null,"Using Your Computer Efficiently\t",null,"A willing partner"]
[null,"Case Study\t",null,"Someone to delegate to"]
[null,null,"What's one key aspect of an effective workspace?","Location of nearest coffee shop","Physical layout"]
[null,null,null,"Proximity to the bosses office"]
[null,null,null,"Physical layout"]
[null,null,null,"Team of people to do the work for you"]
[null,null,"How should you position the desk in your office?","As far away from the door as possible","Where it will receive maximum natural light"]
[null,null,null,"In front of the door"]
[null,null,null,"Where it will receive maximum natural light"]
[null,null,null,"Closest to the restroom"]
[null,null,"Keep your desk as _________ as possible.","Clear","Clear"]
[null,null,null,"Littered"]
[null,null,null,"Disorganized"]
[null,null,null,"Animated"]
[null,null,"Do a complete clean and ___________ of your work space once or twice a year?","Painting","Reorganization"]
[null,null,null,"Reorganization"]
[null,null,null,"Sanitizing"]
[null,null,null,"Designing"]
[null,null,"What should you focus on at work?","Changes you can make","Changes you can make"]
[null,null,null,"Home"]
[null,null,null,"Late bills"]
[null,null,null,"Message boards"]
[null,null,"What is the term for how workers relate to their environment?","Hostility","Ergonomics"]
[null,null,null,"Passive-aggressive"]
[null,null,null,"Ergonomics"]
[null,null,null,"Devotion"]
[null,null,"It has been proven that particular __________ can increase or decrease the risk of certain injuries and conditions.","Factors","Factors"]
[null,null,null,"People"]
[null,null,null,"Attitudes"]
[null,null,null,"Media outlets"]
[null,null,"What does RSI stand for?","Rarely simple information","Repetitive strain injuries"]
[null,null,null,"Repetitive strain injuries"]
[null,null,null,"Really sad impact"]
[null,null,null,"Really steep incline"]
[null,null,"You want to make sure your monitor is __________ at a comfortable viewing angle.","Low","Tilted"]
[null,null,null,"High"]
[null,null,null,"Tilted"]
[null,null,null,"Comfortable"]
[]
["Module Nine: Organizing Files and Folders\t","Organizing Paper Files\t","Studies estimate that people spend how long looking for things?","A lifetime","An hour and a half"]
[null,"Organizing Electronic Files\t",null,"An hour and a half"]
[null,"Scheduling Archive and Clean-Up\t",null,"Days"]
[null,"Case Study\t",null,"Weeks"]
[null,null,"What do you need in order to retrieve materials quickly?","An effective filing system","An effective filing system"]
[null,null,null,"A maid"]
[null,null,null,"A spouse"]
[null,null,null,"A mess"]
[null,null,"Even with advanced search tools, it's important to __________ your computer files.","Abandon","Organize"]
[null,null,null,"Neglect"]
[null,null,null,"Organize"]
[null,null,null,"Erase"]
[null,null,"Which is one of the most common ways of organizing files?","Dumping them in a drawer","Creating a folder for each project"]
[null,null,null,"Asking someone else to handle it"]
[null,null,null,"Creating a folder for each project"]
[null,null,null,"Avoiding the process altogether"]
[null,null,"Which of these are not operating system features?","Keywords","Flash drives"]
[null,null,null,"Flash drives"]
[null,null,null,"Tags"]
[null,null,null,"Jump lists"]
[null,null,"In order to keep your files organized you must clean up and __________ your files.","Hide","Archive"]
[null,null,null,"Archive"]
[null,null,null,"Erase"]
[null,null,null,"Distribute"]
[null,null,"Which of these is not a system for archiving your data?","Back of drawer","Back of drawer"]
[null,null,null,"Cd"]
[null,null,null,"External storage"]
[null,null,null,"DVD"]
[null,null,"After you've created folders, what else can you create?","A mess","Sub-folders"]
[null,null,null,"Origami"]
[null,null,null,"Sub-folders"]
[null,null,null,"Hoopla"]
[null,null,"For email, you may want to create folders for ____________ with particular people.","Pictures","Correspondence"]
[null,null,null,"Correspondence"]
[null,null,null,"Jokes"]
[null,null,null,"Evidence"]
[null,null,"What are the three basic kinds of files?","Wood, rubber, air","Working, reference, archival"]
[null,null,null,"Working, reference, archival"]
[null,null,null,"Waste, redundant, activity"]
[null,null,null,"Wrong, rare, absent"]
[]
["Module Ten: Managing E-Mail\t","Using E-mail Time Wisely\t","Email can be a great ____________.","Nuisance","Time-saver"]
[null,"Taking Action!\t",null,"Joy"]
[null,"Making the Most of Your E-mail Program\t",null,"Time-saver"]
[null,"Taking Time Back from Handheld Devices\t",null,"Headache"]
[null,"Case Study\t","Email can also be a great ____________.","Disappointment","Time-waster"]
[null,null,null,"Time-waster"]
[null,null,null,"Distraction"]
[null,null,null,"Friend"]
[null,null,"Email is best handled in ____________.","The office","Batches"]
[null,null,null,"Batches"]
[null,null,null,"Private"]
[null,null,null,"Incognito"]
[null,null,"Set aside a period of time at the beginning of day, before or after lunch, and at the ____ of your day.","Last","End"]
[null,null,null,"Best"]
[null,null,null,"End"]
[null,null,null,"Worst"]
[null,null,"Focus on getting your _________ cleaned out.","Locker","Inbox"]
[null,null,null,"Purse"]
[null,null,null,"Inbox"]
[null,null,null,"Junk drawer"]
[null,null,"When reviewing your email, try to take ________ right away.","A break","Action"]
[null,null,null,"Action"]
[null,null,null,"Issue"]
[null,null,null,"Water"]
[null,null,"Which of these is not an example of taking action?","Read it, file or delete","Reply, forward, reread"]
[null,null,null,"Reply, file it"]
[null,null,null,"Reply, forward, reread"]
[null,null,null,"Forward it, file it"]
[null,null,"Most email programs include ___________ to save you time.","Photos","Tools"]
[null,null,null,"Minions"]
[null,null,null,"Tools"]
[null,null,null,"Personal assistants"]
[null,null,"Which of these is not a favorite feature?","Attachments","Attachments"]
[null,null,null,"Custom folders"]
[null,null,null,"Search tools"]
[null,null,null,"Junk mail filtering"]
[null,null,"______________ are the biggest obstacle toward being more productive.","Coworkers","Disruptions"]
[null,null,null,"Emails"]
[null,null,null,"Disruptions"]
[null,null,null,"Bosses"]
[]
["Module Eleven: Tackling Procrastination\t","Why We Procrastinate\t","______________ means delaying a task.","Spending","Procrastination"]
[null,"Nine Ways to Overcome Procrastination\t",null,"Celebrating"]
[null,"Eat That Frog!\t",null,"Procrastination"]
[null,"Case Study\t",null,"Moving"]
[null,null,"The ability to overcome procrastination in your life is a __________ of the most successful people.","Pity","Hallmark"]
[null,null,null,"Hallmark"]
[null,null,null,"Waste"]
[null,null,null,"Curse"]
[null,null,"Which is not a reason why we procrastinate?","No clear deadline","No treats"]
[null,null,null,"No treats"]
[null,null,null,"Task feels overwhelming"]
[null,null,null,"No passion"]
[null,null,"If you ___________ the habit of setting clear priorities, the majority of time management issues will fade away?","Nurture","Nurture"]
[null,null,null,"Avoid"]
[null,null,null,"Designate"]
[null,null,null,"Eradicate"]
[null,null,"How many ways are there to overcome procrastination?","Hundreds","Nine"]
[null,null,null,"Fifty"]
[null,null,null,"Nine"]
[null,null,null,"None"]
[null,null,"If it doesn't need to be done in the first place, you should _________ it.","Set","Delete"]
[null,null,null,"Forget"]
[null,null,null,"Delete"]
[null,null,null,"Regret"]
[null,null,"Can the task be given to someone else is an example of ____________.","Laziness","Delegation"]
[null,null,null,"Delegation"]
[null,null,null,"Interrogation"]
[null,null,null,"Intelligence"]
[null,null,"An example of seeking help from a trusted mentor would be","Avoidance","Asking for advice"]
[null,null,null,"Asking for advice"]
[null,null,null,"Making someone else do it"]
[null,null,null,"Filing it"]
[null,null,"In order to obey the  minute rule, each step should:","Take hours to complete","Take no more than 15 minutes"]
[null,null,null,"Take no more than 15 seconds"]
[null,null,null,"Take no more than 15 minutes"]
[null,null,null,"Take no more than 15 years"]
[null,null,"A positive working environment involves","Taco bar","Removing distractions"]
[null,null,null,"Good options in vending machines"]
[null,null,null,"Removing distractions"]
[null,null,null,"Working alone"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Parking Lot\t"]
[null,"Action Plans and Evaluations\t"]

{"sheet":"A49 - Project Management","index":12,"n_rows":421,"n_cols":5,"rows_kept":421,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluations\t"]
[]
["Module Two: Key Concepts (I)\t","What is a Project?\t","What is the definition of a project?","A planned series of future events, items, or performances.","A limited endeavor that is undertaken to meet particular goals and objectives. "]
[null,"What is Project Management?\t",null,"A meeting of people face to face, especially for consultation."]
[null,"What is a Project Manager?\t",null,"A limited endeavor that is undertaken to meet particular goals and objectives. "]
[null,null,null,"An assembly of people, especially the members of a society or committee, for discussion or entertainment."]
[null,null,"What is an example of a characteristic of a successful project?","Defined ownership and responsibility","Defined ownership and responsibility"]
[null,null,null,"Vague goals"]
[null,null,null,"A timeline that changes frequently"]
[null,null,null,"Methodology that is “plan-as-you-go”"]
[null,null,"What is not an example of a characteristic of a successful project?","Ambiguous communication","Ambiguous communication"]
[null,null,null,"Dedicated team"]
[null,null,null,"Completion evaluated based on original plan"]
[null,null,null,"Supported by an organization’s management team"]
[null,null,"What can be defined as “the combined art and science of planning, organizing, and managing resources to get a particular project done on time, within budget, and with the results that the organization set out to achieve”?","Meeting planning","Project management"]
[null,null,null,"Project planning"]
[null,null,null,"Office management"]
[null,null,null,"Project management"]
[null,null,"Which of these statements is true of project management?","Project management involves repetitive, permanent, or semi-permanent functional activities to produce products or services.","There are many types of project management designed for different scenarios and different industries. "]
[null,null,null,"Project management is just like meeting management, involving a chairperson, minute taker, and attendee participation."]
[null,null,null,"There are many types of project management designed for different scenarios and different industries. "]
[null,null,null,"There is only one trusted method for project management, and that method is the traditional method."]
[null,null,"What is the definition of a project manager?","The profession involving office supervisory positions.","The person responsible and accountable for accomplishing the stated project objectives. "]
[null,null,null,"The person responsible and accountable for accomplishing the stated project objectives. "]
[null,null,null,"The person ultimately responsible for the day-to-day operations or an organization."]
[null,null,null,"The person who presides over a meeting, committee, or board."]
[null,null,"What is not an example of a key project management responsibility?","Organizing the office before the project begins","Managing the triple constraint for projects"]
[null,null,null,"Deconstructing the project requirements"]
[null,null,null,"Managing the triple constraint for projects"]
[null,null,null,"All of the above"]
[null,null,"What job is the project manager often required to do?","Balancing what the customer wants, and needs with what the team can provide in a particular time frame and with a particular budget. ","Balancing what the customer wants, and needs with what the team can provide in a particular time frame and with a particular budget. "]
[null,null,null,"Focusing on consistent and permanent projects that the company needs on a rolling basis."]
[null,null,null,"Giving a brief explanation of the purpose of the meeting and an idea of what you are looking for in terms of topics. "]
[null,null,null,"Maintains focus while writing down information during the project’s many meetings."]
[null,null,"Which of these is not a key skill of a project manager?","Excellent at taking orders from the team","Excellent at taking orders from the team"]
[null,null,null,"Negotiation"]
[null,null,null,"Leadership"]
[null,null,null,"Stress and anger management"]
[null,null,"Which of these statements is true of project management?","A successful project manager has a basic skill set and is focused on application of these skills, not on learning new ones.","One can find uses for most of the project management tools that are discussed in day-to-day life, both personal and professional. "]
[null,null,null,"A project manager is the person who delegates responsibility for accomplishing the stated project objectives."]
[null,null,null,"There is only one type of project management, designed for specific scenarios and specific industries."]
[null,null,null,"One can find uses for most of the project management tools that are discussed in day-to-day life, both personal and professional. "]
[]
["Module Three: Key Concepts (II)\t","About the Project Management Institute (PMI)\t","What is the Global Project Institute?","The process of international integration arising from the interchange of world views, products, ideas, and other aspects of culture.","A global association for the project management profession. "]
[null,"About the Project Management Body of Knowledge (PMBOK)\t",null,"A global association for the project management profession. "]
[null,"The Five Process Groups\t",null,"The combined art and science of planning, organizing, and managing resources to get a particular project done on time, within budget, and with the results that the organization set out to achieve."]
[null,"The Ten Knowledge Areas\t",null,"A society or organization having a particular object or common factor, especially a scientific, educational, or social one."]
[null,"The Triple Constraint\t","What is included in the Global Project Institute’s core ideas?","The Project Management Body of Management ( PMBOM).","Five process groups, which outline the path a project, should take. "]
[null,null,null,"Five process groups, which outline the path a project, should take. "]
[null,null,null,"Seven knowledge areas, which outline various parts of each process group."]
[null,null,null,"The double constraint, which illustrates how a project is balanced. "]
[null,null,"Which of these forms the core structure of any project?","The Five Process Groups","The Five Process Groups"]
[null,null,null,"The Five Management Groups"]
[null,null,null,"The Four Process Groups"]
[null,null,null,"The Four Management Groups"]
[null,null,"Which of these is a term that could describe the processes?","Means","Inputs"]
[null,null,null,"Products"]
[null,null,null,"Amounts"]
[null,null,null,"Inputs"]
[null,null,"How many knowledge areas are crucial to the project management processes?","Thirteen","Ten"]
[null,null,null,"Ten"]
[null,null,null,"Nine"]
[null,null,null,"Three"]
[null,null,"What is not a knowledge area the PMBOK focuses on?","Integration","Settlement"]
[null,null,null,"Settlement"]
[null,null,null,"Scope"]
[null,null,null,"Procurement"]
[null,null,"Which of these does Project Procurement Management include?","Elements","Contract Administration"]
[null,null,null,"Predictions"]
[null,null,null,"Human Resources"]
[null,null,null,"Contract Administration"]
[null,null,"What illustrates the balance of the project’s scope, schedule (time), quality, and cost?","The triple constraint","The triple constraint"]
[null,null,null,"The double constraint"]
[null,null,null,"Solicitation Planning"]
[null,null,null,"Procurement Planning"]
[null,null,"During the planning phase of a project, who defines the scope, time, cost, and quality?","Human resources","Project Management Team"]
[null,null,null,"Solicitation team"]
[null,null,null,"Planning resources"]
[null,null,null,"Project Management Team"]
[null,null,"What is the job of the project manager?","To take on long term, permanent projects that are managed on an ongoing basis.","To identify how a change to a single element will change the other elements. "]
[null,null,null,"To balance day-to-day office management with project planning."]
[null,null,null,"To identify how a change to a single element will change the other elements. "]
[null,null,null,"To procure funds for the projects that are being managed."]
[]
["Module Four: Initiation (I)\t","Identifying Your Stakeholders\t","What is the first phase of project management?","Foundation","Initiation"]
[null,"Assessing Needs and Wants\t",null,"Prophase"]
[null,"Setting a SMART Project Goal\t",null,"Initiation"]
[null,"Creating Requirements and Deliverables\t",null,"Induction"]
[null,null,"What is the definition of a stakeholder?","The supervisor who must take responsibility for and is accountable for the success or failure of their particular operation. ","Someone who has an interest in the development and/or outcome in the project. "]
[null,null,null,"Someone who has an interest in the development and/or outcome in the project. "]
[null,null,null,"Someone who competes against or fights another in a contest, game, or argument; a rival or adversary."]
[null,null,null,"A person who supervises a person or an activity."]
[null,null,"If it turns out that you missed a stakeholder, why should you ask them for their feedback?","You may receive valuable information on possible opportunities or potential issues. ","You may receive valuable information on possible opportunities or potential issues. "]
[null,null,null,"You will be able to change the project’s course at that point."]
[null,null,null,"You will be able to initiate other projects in the future with this person."]
[null,null,null,"You will save the company on time and cost."]
[null,null,"When stakeholders and other project members begin identifying the goals of the project, what is the first step should you take?","Work on creating your deliverables.","Encourage them to list any and all possibilities. "]
[null,null,null,"Get all team members and stakeholders to agree on the goals."]
[null,null,null,"Assemble an outside team to list any and all possibilities."]
[null,null,null,"Encourage them to list any and all possibilities. "]
[null,null,"What does the “M” in the SMART acronym stand for?","Meaningful","Measurable"]
[null,null,null,"Measurable"]
[null,null,null,"Money-making"]
[null,null,null,"Matter-of-fact"]
[null,null,"According to Jack Canfield, what do vague goals produce?","Specific goals","Vague results"]
[null,null,null,"Clear planning"]
[null,null,null,"Vague results"]
[null,null,null,"Vague stakeholders"]
[null,null,"In order for a project to be considered a project what does it need?","A transitory name and title","A specific start and end date"]
[null,null,null,"Extra funding to prepare for possible emergencies"]
[null,null,null,"A specific start and end date"]
[null,null,null,"A vague purpose and results"]
[null,null,"What is not an example of a good project goal?","To upgrade the existing sales system to EasySell 5.1 by January 1, 2010.","To design a new data entry system to a future buyer at a time to be determined. "]
[null,null,null,"To begin production of a new widget by September 1, 2011."]
[null,null,null,"To build a new 5,000 square foot office facility and have all staff relocated to it by December 31, 2010."]
[null,null,null,"To design a new data entry system to a future buyer at a time to be determined. "]
[null,null,"Which of these statements is true about setting requirements?","Requirements outline exactly what a project must do in order for it to be considered successful. ","Requirements outline exactly what a project must do in order for it to be considered successful. "]
[null,null,null,"Good requirements are at least somewhat specific."]
[null,null,null,"They should not be used for just any project, but are particularly useful in IT projects."]
[null,null,null,"When it comes to requirements it is best to be vague in order to not miss important deadlines."]
[null,null,"Which of these describes deliverable?","They define what people can expect to hold in their hands after the project is complete. ","They define what people can expect to hold in their hands after the project is complete. "]
[null,null,null,"They define the goals set by the project management team."]
[null,null,null,"They help you set clear expectations at the end of your project."]
[null,null,null,"They maintain a clear idea of what the stakeholders should be executing."]
[]
["Module Five: Initiation (II)\t","Creating a Statement of Work\t","Once you have an idea of who your stakeholders are and what the project will achieve, what is the next step?","Achieve the deliverables","Put it all in writing"]
[null,"Completing the Project Planning Worksheet\t",null,"Assemble your project management team"]
[null,"Completing the Project Charter\t",null,"Put it all in writing"]
[null,null,null,"End the project"]
[null,null,"What is the statement of work?","The SOW is a basis report on three types of financial activities: operating activities, investing activities, and financing activities.","The SOW defines what the project will do and when it will be done. "]
[null,null,null,"The SOW is a statement which stakeholders create for the project management team."]
[null,null,null,"The SOW defines the vague overall meaning of the work and is also specific enough that it conveys your unique interpretation."]
[null,null,null,"The SOW defines what the project will do and when it will be done. "]
[null,null,"Who signs off on the statement of work?","The project management team","Both a & b"]
[null,null,null,"The stakeholders"]
[null,null,null,"Human resources and upper management"]
[null,null,null,"Both a & b"]
[null,null,"Which of these is not included in the project details?","Name of the project","The products needed"]
[null,null,null,"The products needed"]
[null,null,null,"Its estimated state and end date"]
[null,null,null,"The client(s) involved"]
[null,null,"What question does ‘scope’ answer in the statement of work?","What will the project encompass? ","What will the project encompass? "]
[null,null,null,"What are our deliverables, goals, and requirements?"]
[null,null,null,"What is the purpose of the project?"]
[null,null,null,"Who is on the project management team?"]
[null,null,"Which of these statements is true of the project planning worksheet?","It remains static throughout the project.","It is a living, breathing document. "]
[null,null,null,"It is a living, breathing document. "]
[null,null,null,"It is never complete."]
[null,null,null,"It gives you several places to capture the essential information about your project."]
[null,null,"How is the project planning worksheet similar to the statement of work?","They are both produced by the stakeholders. ","In both, you may need different fields based on your project. "]
[null,null,null,"They both must be signed off on by a number of supervisors."]
[null,null,null,"In both, you may need different fields based on your project. "]
[null,null,null,"In both, you may need to be vague for the betterment of the project."]
[null,null,"What is the final, formal project document?","The project planning worksheet","The project charter"]
[null,null,null,"The project planning team"]
[null,null,null,"The project charter"]
[null,null,null,"The statement of work"]
[null,null,"How long should the project charter be?","It varies from a few pages to hundreds. ","It varies from a few pages to hundreds. "]
[null,null,null,"It varies from ten to fifteen pages."]
[null,null,null,"It varies from one hundred to five hundred pages."]
[null,null,null,"It is varies, but is never over one hundred pages."]
[null,null,"Which of these would not be included in the project charter?","Estimated cost vs. budget","In house and out of house items. "]
[null,null,null,"In house and out of house items. "]
[null,null,null,"Milestone descriptions and dates."]
[null,null,null,"Communication plans."]
[]
["Module Six: Planning (I)\t","Managing Expectations\t","When building a plan, what is important to remember?","At least half of the plan is a prediction.","Contingency needs to be built in to cope with the uncertainty. "]
[null,"Creating a Task List\t",null,"The only fact you know for certain is that your plan is 100% right."]
[null,"Estimating Time\t",null,"There is no room for vagueness as deadlines and outcomes will not change."]
[null,"Estimating Resources\t",null,"Contingency needs to be built in to cope with the uncertainty. "]
[null,"Estimating Costs\t","What can unmanaged expectations cause?","Conflict","Conflict"]
[null,null,null,"The project to succeed"]
[null,null,null,"Improved time management"]
[null,null,null,"A new statement of work to be written"]
[null,null,"Which of these is a main category that expectations fall into?","Communication","Delivery date"]
[null,null,null,"Product management"]
[null,null,null,"Delivery date"]
[null,null,null,"Quantity"]
[null,null,"Which of these is not a key checkpoint to include when reviewing documents?","Clarify the outcomes and time frame.","Communicate to everyone no matter what their relevance. "]
[null,null,null,"Clarify the requirements and budgets."]
[null,null,null,"Understand the budget and schedule linkages."]
[null,null,null,"Communicate to everyone no matter what their relevance. "]
[null,null,"What is a good suggestion for writing the task list?","Write the task list before the statement of work is written.","Write the task list in the way that you will accomplish it. "]
[null,null,null,"Write the task list in the way that you will accomplish it. "]
[null,null,null,"Write the task list as you are completing each task."]
[null,null,null,"Write the task list in the same manner you would your project charter."]
[null,null,"When building your schedule, what should you never do?","Make concrete plans","Guess times"]
[null,null,null,"Use outside help"]
[null,null,null,"Guess times"]
[null,null,null,"Estimate deliverables"]
[null,null,"What does the Te in the formula used for estimating time represent?","Calculated Time","Calculated Time"]
[null,null,null,"Pessimistic Time"]
[null,null,null,"Optimistic Time"]
[null,null,null,"Probable time"]
[null,null,"What is the first thing you should do when properly estimating time?","Keep the same time scale for each task.","Make a table, list your tasks, and fill in the estimated time for each. "]
[null,null,null,"Identify what the best and worst case estimates would be. "]
[null,null,null,"Plug the numbers into the formula for estimating time."]
[null,null,null,"Make a table, list your tasks, and fill in the estimated time for each. "]
[null,null,"In project management, what does “resources” mean?","Staff room, meeting, and deliverables.","People, materials, and money. "]
[null,null,null,"People, materials, and money. "]
[null,null,null,"Materials, execution, and profit."]
[null,null,null,"Stakeholders, statement of work, and end product."]
[null,null,"What is a common method of resource listing?","List the tasks, estimated time, and resources required. ","List the tasks, estimated time, and resources required. "]
[null,null,null,"List the assumptions, agreements, and estimated time required."]
[null,null,null,"List the resources, materials, and profits required."]
[null,null,null,"List the tasks, agreements, and materials required."]
[]
["Module Seven: Planning (II)\t","Building the Work Breakdown Structure\t","What is the definition of the work breakdown structure?","A graphical breakdown of all the work to be done in the project. ","A graphical breakdown of all the work to be done in the project. "]
[null,"Creating the Schedule\t",null,"Team or project-based organizations."]
[null,"Creating a Risk Management Plan\t",null,"The ability to use one's time effectively or productively, especially at work."]
[null,"Creating a Communication Plan\t",null,"The structure in which people interact in large and small groups."]
[null,null,"What is the first step of the work breakdown structure?","Identify the purpose of the project and write the title at the top. ","Identify the purpose of the project and write the title at the top. "]
[null,null,null,"Review the WBS with the stakeholders and project team to ensure all items are covered."]
[null,null,null,"Establish the major segments of the work. "]
[null,null,null,"Break down the segments of the work into sub-components."]
[null,null,"After breaking down the segments of the work into sub-components, what is the next step? ","Review the WBS with the stakeholders and project team to ensure all items are covered.","Continue breaking down the work until you reach the level where you will assign and monitor the project work. "]
[null,null,null,"Continue breaking down the work until you reach the level where you will assign and monitor the project work. "]
[null,null,null,"Establish the major segments of the work. "]
[null,null,null,"Identify the purpose of the project and write the title at the top. "]
[null,null,"Which of these statements is not true about the schedule?","The schedule is the most important document during the project.","The schedule is the only document that will not grow and change throughout the project. "]
[null,null,null,"Graphic tools can really help out when building the schedule."]
[null,null,null,"You must keep the schedule up to date to make sure that you will meet your deadlines."]
[null,null,null,"The schedule is the only document that will not grow and change throughout the project. "]
[null,null,"What might you need in order to build the schedule?","The availability of people","All of the above"]
[null,null,null,"The availability of machines"]
[null,null,null,"Material resources"]
[null,null,null,"All of the above"]
[null,null,"Which of these is a helpful tip to make your schedule accurate, available and useful?","Look for places where resources can perform activities separately.","If you are delivering a business project, try to include deliverables with the milestones."]
[null,null,null,"Identify milestone points in your project that require resources or time. "]
[null,null,null,"If you are delivering a business project, try to include deliverables with the milestones."]
[null,null,null,"Make sure to exclude lag and lead time in your tasks."]
[null,null,"In team projects, which members of your team should have access to the schedule?","Only the project manager","Everyone"]
[null,null,null,"Your team leads"]
[null,null,null,"The lower-level employees"]
[null,null,null,"Everyone"]
[null,null,"What is not a common approach when identifying responses options to risks?","Mitigate","Permit"]
[null,null,null,"Permit"]
[null,null,null,"Transfer"]
[null,null,null,"Accept"]
[null,null,"During the project, what should team members and stakeholders be encouraged to do?","Transfer the blame for a risk to someone outside the team.","Bring up new risks to the project manager. "]
[null,null,null,"Update the plan and communicate it to the rest of the team."]
[null,null,null,"Bring up new risks to the project manager. "]
[null,null,null,"Create new risks to test and prepare the team."]
[null,null,"Which plan ensures that everyone involved in the project stays up to date, and that information is shared appropriately?","Risk management plan","Communication plan"]
[null,null,null,"Communication plan"]
[null,null,null,"Project charter"]
[null,null,null,"Schedule"]
[]
["Module Eight: Planning Tools\t","The Gantt Chart\t","Which of these statements is not true of the Gantt chart?","A Gantt chart is a type of bar chart that illustrates a project schedule. ","They have become a common technique for representing the phases and activities of a project work breakdown structure, as they can be understood by a small audience. "]
[null,"The Network Diagram\t",null,"Gantt charts can be easily customized to show resources, costs, and other important information. "]
[null,"Using a RACI Chart\t",null,"Gantt charts illustrate the start and finish dates of each task, as well as task dependencies and links. "]
[null,"Going the Extra Mile: Microsoft Project\t",null,"They have become a common technique for representing the phases and activities of a project work breakdown structure, as they can be understood by a small audience. "]
[null,null,"Which of these is an additional benefit of using the Gantt chart?","It helps you assign tasks to several other project managers’ team.","They can be color-coded for different task phases or responsibilities. "]
[null,null,null,"Arrows can be drawn from task to task, indicating the logical progression of work. "]
[null,null,null,"They can be color-coded for different task phases or responsibilities. "]
[null,null,null,"They can post the diagram in a central location."]
[null,null,"When building the network diagram as a team, what is the first step?","Write all steps out on sticky notes","Write all steps out on sticky notes"]
[null,null,null,"Place sticky notes in order"]
[null,null,null,"Tape a large sheet to the wall"]
[null,null,null,"Draw arrows to indicate task links"]
[null,null,"How will using the network diagram to identify a critical path help?","It will help if you need to assign tasks to another project manager’s team.","It will help if an element of the triple constraint changes and you must alter your plan. "]
[null,null,null,"It will help if an element of the triple constraint changes and you must alter your plan. "]
[null,null,null,"It will help if a task in the statement of work needs updating."]
[null,null,null,"It will help if you need to keep all tasks and responsibilities the same."]
[null,null,"Which planning tool will be best to use for outlining who is responsible for what during the project?","The RACI Char","The RACI Char"]
[null,null,null,"The Network Diagram."]
[null,null,null,"The Gantt Chart"]
[null,null,null,"The Microsoft Project"]
[null,null,"How would you start to make a RACI chart?","Customize each cell to show resources, costs, and other important information.","Create a chart with tasks listed on the left hand side and resources listed across the top. "]
[null,null,null,"Tasks are each placed in a box and each box is placed in chronological order. "]
[null,null,null,"Create a chart with tasks and put each task in the appropriate cell."]
[null,null,null,"Create a chart with tasks listed on the left hand side and resources listed across the top. "]
[null,null,"What does the “I” in RACI stand for?","Keep individualized","Keep informed"]
[null,null,null,"Keep informed"]
[null,null,null,"Include"]
[null,null,null,"Improvise"]
[null,null,"Which of these describes the Microsoft Project?","A program that allows the user to use the Gantt chart, the Network Diagram, and the RACI chart all at once","A popular project management application"]
[null,null,null,"A template used by the RACI chart"]
[null,null,null,"A popular project management application"]
[null,null,null,"A little-known project management organizer"]
[null,null,"Which of these statements is not true of Microsoft Project?","Microsoft Project stores information about resources, schedules, tasks, budgets, and more.","Microsoft Project is extremely useful for project managers, not their teams as a whole. "]
[null,null,null,"Microsoft Project allows you to collaborate with other team members."]
[null,null,null,"Microsoft Project is extremely useful for project managers, not their teams as a whole. "]
[null,null,null,"Microsoft Project allows you to enter and view information in numerous ways."]
[null,null,"When is it possible that you would not need the sophisticated features of a software program?","With large audiences","With small projects"]
[null,null,null,"With startup companies"]
[null,null,null,"When more than one team is working together"]
[null,null,null,"With small projects"]
[]
["Module Nine: Executing the Project\t","Establishing Baselines\t","What indicates the formal end of the planning phase and the beginning of project execution and control?","Establishing the baseline","Establishing the baseline"]
[null,"Monitoring Project Progress\t",null,"Maintaining and controlling"]
[null,"Triple Constraint Reduction Methods\t",null,"Initiating"]
[null,null,null,"Resolving risk"]
[null,null,"Who should the baseline be communicated to?","The project team and those working on the budget.","All stakeholders and the project team. "]
[null,null,null,"All stakeholders and the project team. "]
[null,null,null,"All stakeholders and direct supervisors."]
[null,null,null,"The project team and direct supervisors."]
[null,null,"When establishing baselines, what can be outlined in text format?","The baseline","Scope and resources"]
[null,null,null,"Cost and time"]
[null,null,null,"Scope and resources"]
[null,null,null,"Both a & b"]
[null,null,"If an issue arises, what is the responsibility of the project manager?","To resolve the issues","Both a & b"]
[null,null,null,"To escalate the issues to someone who can resolve them"]
[null,null,null,"To ensure that issues do not arise in the first place"]
[null,null,null,"Both a & b"]
[null,null,"Which of these is not a popular, effective method of tracking project progress?","Regular status meetings","Hands-off observation"]
[null,null,null,"Hands-off observation"]
[null,null,null,"Recording data manually or electronically and generating reports"]
[null,null,null,"Regular status reports"]
[null,null,"Which of these is a good suggestion when using your visual scheduling tools?","Risks, accomplishments, and lessons learned can be posted only in a Gantt Chart.","If new resources need to be added, they can be added to network diagram boxes. "]
[null,null,null,"If tasks need to be re-scheduled, they cannot be moved around on the network diagram."]
[null,null,null,"As tasks are completed, they can be crossed off the RACI chart."]
[null,null,null,"If new resources need to be added, they can be added to network diagram boxes. "]
[null,null,"After all your planning, what is very likely to change?","One element of the triple constraint","One element of the triple constraint"]
[null,null,null,"The guidance of your shareholders"]
[null,null,null,"One of the members of your project management team"]
[null,null,null,"The deliverables of the project"]
[null,null,"Which of these is not an established method that you can use to decide how to alter the course of the project?","Projecting","Projecting"]
[null,null,null,"Crashing"]
[null,null,null,"Fast-tracking"]
[null,null,null,"De-scoping"]
[null,null,"When faced with scope changes, how can you reduce the schedule without changing the budget (or vice versa)?","This can be done by removing items from the project scope to free up money","This can be done by using cheaper resources, or by re-evaluating time estimates"]
[null,null,null,"This can be done by removing items from the project scope to free up time"]
[null,null,null,"This can be done by using cheaper resources, or by re-evaluating time estimates"]
[null,null,null,"This can be done with the schedule only"]
[null,null,"When using triple constraint reduction methods, what is important to remember?","Include short and long term benefits and consequences in your decision-making process","All of the above"]
[null,null,null,"Don’t panic"]
[null,null,null,"Make sure that you truly look at the big picture"]
[null,null,null,"All of the above"]
[]
["Module Ten: Maintaining and Controlling the Project\t","Making the Most of Status Updates\t","Which is the fourth phase of project management?","Planning","Maintaining and controlling"]
[null,"Managing Change\t",null,"Maintaining and controlling"]
[null,"Monitoring Risks\t",null,"Preparing and executing"]
[null,null,null,"Initiating"]
[null,null,"How often is it recommended that status meetings and status updates be completed?","Weekly or bi-weekly","Weekly or bi-weekly"]
[null,null,null,"Monthly or bi-monthly"]
[null,null,null,"Every quarter, tied in with quarterly reports"]
[null,null,null,"Daily"]
[null,null,"In a Friday-Monday schedule, if a holiday occurs on a Friday, when it recommended that status updates be submitted?","Thursday","Thursday"]
[null,null,null,"Friday, even with the holiday"]
[null,null,null,"The following Monday"]
[null,null,null,"Wednesday"]
[null,null,"Which of these is not an item that should be contained within the status report?","Issues and risks identified","Tasks planned for the following months"]
[null,null,null,"Status report date"]
[null,null,null,"Tasks planned for the previous week"]
[null,null,null,"Tasks planned for the following months"]
[null,null,"What is a good rule of thumb for status reports and meetings?","Status meetings should be kept separate from status reports whenever possible.","Status meetings and reports should be customized for your projects’ needs. "]
[null,null,null,"Status meetings and reports should be kept brief."]
[null,null,null,"Status meetings and reports should be kept intricately detailed."]
[null,null,null,"Status meetings and reports should be customized for your projects’ needs. "]
[null,null,"What process assures that all changes are approved by the project team?","Status meetings and reports","Change management"]
[null,null,null,"Risk management"]
[null,null,null,"Change management"]
[null,null,null,"Project management team changes"]
[null,null,"Who is the change management form submitted to?","Human resources","The project manager"]
[null,null,null,"The project manager"]
[null,null,null,"The project management team"]
[null,null,null,"The stakeholders"]
[null,null,"For larger projects, who can be involved in managing change?","The project manager","All of the above"]
[null,null,null,"The project management team"]
[null,null,null,"A separate task force"]
[null,null,null,"All of the above"]
[null,null,"Which plan used during the planning phase can also be used in the maintaining and controlling phase?","Change management plan","Risk management plan"]
[null,null,null,"Risk management plan"]
[null,null,null,"Status reports and updates"]
[null,null,null,"Communication plan"]
[null,null,"Which of these is not a helpful tip when using a risk management plan?","Have meetings with stakeholders and outside parties to ensure your risk assessment is accurate.","Be reactive when it comes to maintaining and controlling with stakeholders and outside parties. "]
[null,null,null,"Keep a record of what actions you take to mitigate risks."]
[null,null,null,"Be reactive when it comes to maintaining and controlling with stakeholders and outside parties. "]
[null,null,null,"Identify what could happen if assumptions are unfulfilled."]
[]
["Module Eleven: Closing Out\t","Preparing for Closeout\t","As your project winds down, what may you find happening?","Team morale dropping","All of the above"]
[null,"Celebrating Successes\t",null,"Anxiety increasing"]
[null,"Learning from Project Challenges\t",null,"Closing of the project becoming difficult"]
[null,"Scope Verification\t",null,"All of the above"]
[null,"A Final To-Do List\t","Which of these is a helpful way to help co-workers get through the closing of a project?","Make sure they know what they will be working on after the project. ","Make sure they know what they will be working on after the project. "]
[null,null,null,"Pass on comments about their work performance to their co-workers."]
[null,null,null,"Try not to discuss performance review as this will only increase the difficulty."]
[null,null,null,"Encourage team members to go to their human resources department with questions."]
[null,null,"After the project, what should you take time to celebrate?","The anxiety your co-workers are experiencing.","The things the project team did well. "]
[null,null,null,"The things the project team did well. "]
[null,null,null,"The risks and issues that were not avoided."]
[null,null,null,"The relief the end of the project brings."]
[null,null,"What is an important part of project close-out?","Status updates and reports","A team celebration"]
[null,null,null,"Risk management planning"]
[null,null,null,"A team celebration"]
[null,null,null,"Quickly focusing on the next project"]
[null,null,"Which of these statements is true about learning from project challenges?","Some projects go perfectly, and it’s important to learn what went wrong to get it perfect next time.","No project goes perfectly. If it can happen, it probably will! "]
[null,null,null,"No project goes perfectly. If it can happen, it probably will! "]
[null,null,null,"There are always risks that you didn’t anticipate, but there are never tasks that run longer than they should have."]
[null,null,null,"The best projects do not have challenges."]
[null,null,"Which of these is not a good reason why meeting with team members and stakeholders to identify lessons learned is a valuable experience?","Participants can apply these lessons to future projects and be more successful.","Lessons learned should be kept between the project manager and his team. "]
[null,null,null,"It ensures everyone is aware of the challenges encountered and what was done to resolve them."]
[null,null,null,"Lessons learned should be kept between the project manager and his team. "]
[null,null,null,"If something is learned from a mistake or failed endeavor, then the effort put into the task is not entirely wasted."]
[null,null,"At which point in the project do stakeholders and team members meet to determine whether or not the project did what it set out to do?","Risk management plan.","Scope verification. "]
[null,null,null,"When learning from project challenges."]
[null,null,null,"Scope verification. "]
[null,null,null,"Celebrating successes."]
[null,null,"Which of these questions can be used as a guide for scope verification?","Who else should we involve in this? Who might be affected?","Were all needs met? Were any wants met? "]
[null,null,null,"What is a step in creating a network diagram?"]
[null,null,null,"What do we want the project to accomplish?"]
[null,null,null,"Were all needs met? Were any wants met? "]
[null,null,"If the project team realizes that an important deliverable has been missed, what is a good option?","Return to the planning phase and create a plan for completing the missed tasks. ","Return to the planning phase and create a plan for completing the missed tasks. "]
[null,null,null,"Choose to leave the item at met as it is the end of the project."]
[null,null,null,"Do whatever is necessary to ensure that stakeholders are happy on the return of their investment."]
[null,null,null,"Apply lessons learned to future projects in order to be successful."]
[null,null,"Which of these tasks is not completed during closeout?","Dispose of or return materials.","Complete a change management form at the end of the project. "]
[null,null,null,"Complete a change management form at the end of the project. "]
[null,null,null,"Ensure all payments have been made and paperwork submitted."]
[null,null,null,"Pass on appropriate project information to the appropriate people."]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Parking Lot\t"]
[null,"Action Plans and Evaluations\t"]

{"sheet":"A51 - Risk Assessment and Manag","index":13,"n_rows":419,"n_cols":5,"rows_kept":419,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[]
["Module Two: Identifying Hazards and Risks\t","What Is a Hazard?\t","What is Not a potential hazard?","Energy sources","They are all hazards"]
[null,"What Is a Risk?\t",null,"Substances"]
[null,"Consult with Employees\t",null,"Practices"]
[null,"Likelihood Scale\t",null,"They are all hazards"]
[null,"Case Study\t","A loss to an employee’s property is part of which of the follows?","Risk","Hazard"]
[null,null,null,"Assessment"]
[null,null,null,"Hazard"]
[null,null,null,"Management"]
[null,null,"What places an employee’s hearing at risk?","Noise exposure","Noise exposure"]
[null,null,null,"Chemical exposure "]
[null,null,null,"Elevated temperature"]
[null,null,null,"Electrical exposure"]
[null,null,"What is necessary to identify first in risk management?","Risks","Hazards"]
[null,null,null,"Hazards"]
[null,null,null,"Communities at risk"]
[null,null,null,"Control measures"]
[null,null,"When should you consult employees?","About every change to the way a job is done","About every change to the way a job is done"]
[null,null,null,"After implementing change"]
[null,null,null,"At meetings"]
[null,null,null," Whenever you are legally obligated to consult employees"]
[null,null,"What feedback should you pay attention to from employees?","Supportive feedback"," All of it"]
[null,null,null,"Critical feedback"]
[null,null,null,"Feedback from middle management"]
[null,null,null," All of it"]
[null,null,"Which score would you give to an impossible event?","1","0"]
[null,null,null,"0"]
[null,null,null,"3"]
[null,null,null,"2"]
[null,null,"Which score would you give to a risk that has a greater than % chance of happening?","1","3"]
[null,null,null,"0"]
[null,null,null,"3"]
[null,null,null,"4"]
[null,null,"What is the complaint about the machine?","Takes too long to warm up","Does not shut off properly"]
[null,null,null,"Does not shut off properly"]
[null,null,null,"It is old."]
[null,null,null,"It is dirty"]
[null,null,"Why does Sean ignore the complaint about the equipment?","There are no incident reports","There are no incident reports"]
[null,null,null,"He does not trust the employee"]
[null,null,null,"He has already inspected the machine"]
[null,null,null,"He used the machine himself"]
[]
["Module Three: Seeking Out Problems Before They Happen (I)\t","Unique to Your Business\t","A business built on a fault line faces which type of risk?","Location","Location"]
[null,"Walk Around\t",null,"Physical"]
[null,"Long Term and Short Term\t",null,"Human"]
[null,"Common Issues\t",null,"Technology"]
[null,"Case Study\t","Which of the following is an example of a physical risk?","Crime","Chemical leak"]
[null,null,null,"Chemical leak"]
[null,null,null,"Intoxication"]
[null,null,null,"Hacking"]
[null,null,"Which area of the organization should be walked around?","Manufacturing areas","All of it"]
[null,null,null,"Sales area"]
[null,null,null,"All of it"]
[null,null,null,"Problem areas"]
[null,null,"When should you make a list of potential problems?","After the walk around","During the walk around"]
[null,null,null,"Before the walk around"]
[null,null,null,"At the end of the day"]
[null,null,null,"During the walk around"]
[null,null,"What is an example of a long term problem?","Loose wiring","Hearing loss to noise"]
[null,null,null,"Hearing loss to noise"]
[null,null,null,"Chemical leak"]
[null,null,null,"Broken equipment"]
[null,null,"What is an example of a short term problem?","Emphysema from asbestos exposure","Broken equipment"]
[null,null,null,"Hearing loss to noise"]
[null,null,null,"Repetitive motion injury"]
[null,null,null,"Broken equipment"]
[null,null,"What will help prevent common problems?","A clean and neat environment","A clean and neat environment"]
[null,null,null,"Inspections"]
[null,null,null,"A trained workforce"]
[null,null,null,"Nothing"]
[null,null,"A slip and fall area is an example of which of the following?","Unique issue","Common issue"]
[null,null,null,"Hazard"]
[null,null,null,"Common issue"]
[null,null,null,"Technology risk"]
[null,null,"What developed after the company began to grow?","Clutter developed","Clutter developed"]
[null,null,null,"The workspace expanded"]
[null,null,null,"The electricity went out"]
[null,null,null,"Nothing"]
[null,null,"How did the employee become injured?","Chemical spill","Tripped"]
[null,null,null,"Electric shock"]
[null,null,null,"Tripped"]
[null,null,null,"Wet floor"]
[]
["Module Four: Seeking Out Problems Before They Happen (II)\t","Ask “What would happen if … ?”\t","Which level of impact would you place on something that requires more information?","High Impact","Needs more information"]
[null,"External Events\t",null,"Needs more information"]
[null,"Worst Case Scenarios\t",null,"Low Impact"]
[null,"Consequence Scale\t",null,"No Impact"]
[null,"Case Study\t","Which level of impact would you assign to a problem that can be remedied easily?","Medium Impact","Low Impact"]
[null,null,null,"No Impact"]
[null,null,null,"High Impact"]
[null,null,null,"Low Impact"]
[null,null,"Which type of event is less predictable?","External","External"]
[null,null,null,"Internal "]
[null,null,null,"Critical "]
[null,null,null,"Noncritical"]
[null,null,"What is Not an example of an external event?","Customers","Workflow "]
[null,null,null,"Visitors"]
[null,null,null,"Workflow "]
[null,null,null,"Traffic"]
[null,null,"What happens when everything goes wrong at once?","Worst case scenario","Worst case scenario"]
[null,null,null,"External event"]
[null,null,null,"Crisis"]
[null,null,null,"Internal crisis"]
[null,null,"What determines the worst case scenario?","Timing","Business"]
[null,null,null,"Business"]
[null,null,null,"Schedule "]
[null,null,null,"Question"]
[null,null,"What would an event that results in hospitalization be considered?","Major","Moderate"]
[null,null,null,"Minor"]
[null,null,null,"Moderate"]
[null,null,null,"Catastrophic"]
[null,null,"What event would result in multiple deaths?","Major","Catastrophic"]
[null,null,null,"Minor"]
[null,null,null,"Moderate"]
[null,null,null,"Catastrophic"]
[null,null,"How long did it take Jane to address the problem?","Days","Days"]
[null,null,null,"One day"]
[null,null,null,"8 hours"]
[null,null,null,"12 hours"]
[null,null,"What did Jane overlook?","Internal events","External events"]
[null,null,null,"Worst case scenario"]
[null,null,null,"Consequences"]
[null,null,null,"External events"]
[]
["Module Five: Everyone’s Responsibility\t","See It, Report It!\t","How will employees know what to report?","Common sense","List"]
[null,"If It’s Not Safe, Don’t Do It\t",null,"Employee manual"]
[null,"Take Appropriate Precautions\t",null,"List"]
[null,"Communicating to the Organization\t",null,"They will not"]
[null,"Case Study\t","What should be posted in case problems are identified?","Rules","Emergency contact information"]
[null,null,null,"Emergency contact information"]
[null,null,null,"Meeting places"]
[null,null,null,"Nothing"]
[null,null,"What message does it send when leaders ignore safety rules?","No one","The rules are not important"]
[null,null,null,"The attendees"]
[null,null,null,"You"]
[null,null,null,"The rules are not important"]
[null,null,"What allows employees to choose if the workplace is safe?","Stop work authority ","Stop work authority "]
[null,null,null,"OSHA"]
[null,null,null,"Consequence scale"]
[null,null,null,"Nothing"]
[null,null,"Who determines the appropriate precautions?","General risk","Company risks"]
[null,null,null,"Company risks"]
[null,null,null,"Employee handbook"]
[null,null,null,"Minute taker"]
[null,null,"What is Not a common safety precaution?","Fire alarm","Clean room "]
[null,null,null,"Security"]
[null,null,null,"Clean room "]
[null,null,null,"Safety equipment"]
[null,null,"What is necessary for communicating risks and precautions?","Create a plan","Create a plan"]
[null,null,null,"Talk with employees"]
[null,null,null,"Send memos"]
[null,null,null,"Nothing"]
[null,null,"What is necessary when considering the audience?","Timing","Barriers to communication"]
[null,null,null,"Location"]
[null,null,null,"Communication"]
[null,null,null,"Barriers to communication"]
[null,null,"Why did Jake ignore the safety standards?","He did not like them","He was in a hurry"]
[null,null,null,"He was in a hurry"]
[null,null,null,"They were not available"]
[null,null,null,"He did not ignore them"]
[null,null,"What safety precaution did the injured employee ignore?","Wear glasses","Cover her hair"]
[null,null,null,"Wear an apron"]
[null,null,null,"Use proper ergonomics"]
[null,null,null,"Cover her hair"]
[]
["Module Six: Tracking and Updating Control Measures\t","What Is a Control Measure?\t","What is the most desirable control measure?","Protective equipment","Eliminate"]
[null,"Your Business Procedures\t",null,"Eliminate"]
[null,"Are They Adequate?\t",null,"Substitute"]
[null,"Updating and Maintaining\t",null,"Isolate"]
[null,"Case Study\t","What determines which type of control measure is used?","Goals","How easily a risk can be avoided "]
[null,null,null,"Company objectives"]
[null,null,null,"Money"]
[null,null,null,"How easily a risk can be avoided "]
[null,null,"What determines the business procedures?","Business needs","Business needs"]
[null,null,null,"Field of work"]
[null,null,null,"Personal preference"]
[null,null,null,"State laws"]
[null,null,"What type of organization would require inspections done more frequently?","Large one","Busy one"]
[null,null,null,"Small one "]
[null,null,null,"Busy one"]
[null,null,null,"Slow one "]
[null,null,"When is it Not necessary to evaluate control measures and procedures?","Every month","Every month"]
[null,null,null,"Each year"]
[null,null,null,"After new procedures"]
[null,null,null,"After company changes"]
[null,null,"When do control measures change?","Each year","With the company"]
[null,null,null,"With the company"]
[null,null,null,"With evaluations"]
[null,null,null,"Before evaluations"]
[null,null,"What is necessary to determine if key activities are in compliance?","Assurance","Checklist"]
[null,null,null,"Evaluations"]
[null,null,null,"Checklist"]
[null,null,null,"Control measures"]
[null,null,"What external change would require an update?","Thought","Government regulation"]
[null,null,null,"Listening"]
[null,null,null,"Lack of interest"]
[null,null,null,"Government regulation"]
[null,null,"What changes in the company?","Loss","Growth"]
[null,null,null,"Growth"]
[null,null,null,"New leadership"]
[null,null,null,"Nothing"]
[null,null,"What risk increased?","Workplace violence","Theft"]
[null,null,null,"Hacking"]
[null,null,null,"Injury"]
[null,null,null,"Theft"]
[]
["Module Seven: Risk Management Techniques\t","Reduce the Risk\t","What limits the severity of a risk?","Reduce the risk","Reduce the risk"]
[null,"Transfer the Risk\t",null,"Transfer the risk"]
[null,"Avoid the Risk\t",null,"Avoid the risk"]
[null,"Accept the Risk\t",null,"Accept the risk"]
[null,"Case Study\t","What should be considered when choosing a way to reduce the risk?","Severity of the risk","Cost of implementation"]
[null,null,null,"Diminished loss"]
[null,null,null,"Cost of implementation"]
[null,null,null,"Reason for reduction"]
[null,null,"What places the legal liability on a specific party?","Certificate of insurance","Indemnification"]
[null,null,null,"Indemnification"]
[null,null,null,"Additional insurance"]
[null,null,null,"Nothing"]
[null,null,"What does certificate of insurance offer?","Additional coverage","Proof of coverage"]
[null,null,null,"Limited liability"]
[null,null,null,"Removal of liability"]
[null,null,null,"Proof of coverage"]
[null,null,"What is the purpose of avoiding risk?","Examine it","Eliminate it"]
[null,null,null,"Minimize it"]
[null,null,null,"Eliminate it"]
[null,null,null,"Transfer it"]
[null,null,"What should be considered before avoiding a risk?","Risks","Risk and reward"]
[null,null,null,"Consequences"]
[null,null,null,"Rewards"]
[null,null,null,"Risk and reward"]
[null,null,"Which of the following has a plan of action?","Active acceptance","Active acceptance"]
[null,null,null,"Passive acceptance"]
[null,null,null,"Avoidance "]
[null,null,null,"Acceptance"]
[null,null,"Which of the following is an example of acceptance?","Certificate of coverage","Refusing insurance"]
[null,null,null,"Refusing insurance"]
[null,null,null,"Indemnification"]
[null,null,null,"Additional insurance"]
[null,null,"What happened to Kara’s competition?","Closed","Grew"]
[null,null,null,"Grew"]
[null,null,null,"Loss"]
[null,null,null,"Low voice"]
[null,null,"Kara’s company was affected how long after the purchase?","Three months","Six months"]
[null,null,null,"One month"]
[null,null,null,"Six months"]
[null,null,null,"Immediately"]
[]
["Module Eight: General Office Safety and Reporting\t","Accident Reports\t","Which section of the accident report may not be completed?","Employee","Medical provider"]
[null,"Accident Response Plans\t",null,"Medical provider"]
[null,"Emergency Action Plan\t",null,"Supervisor"]
[null,"Training and Education\t",null,"None"]
[null,"Case Study\t","What should be provided along with the Medical Provider information?","Report ","Doctor’s note"]
[null,null,null,"Patient history"]
[null,null,null,"Doctor’s note"]
[null,null,null,"Incident plan"]
[null,null,"What should be done after analyzing evidence?","Draft a report","Draft a report"]
[null,null,null,"Make changes"]
[null,null,null,"Secure scene"]
[null,null,null,"Establish chain of command"]
[null,null,"What level of accident requires an accident response plan?","Minor accidents","All of them"]
[null,null,null,"Major accidents"]
[null,null,null,"Catastrophes"]
[null,null,null,"All of them"]
[null,null,"When may emergency action plans be verbally communicated?","With fewer than 10 people","With fewer than 10 people"]
[null,null,null,"With more than 10 people"]
[null,null,null,"Always"]
[null,null,null,"Never"]
[null,null,"When should employees first be exposed to the emergency action plan?","When roles change","When hired"]
[null,null,null,"When plan changes"]
[null,null,null,"When hired"]
[null,null,null,"When risks appear"]
[null,null,"When does safety education begin?","With training","At hiring"]
[null,null,null,"At hiring"]
[null,null,null,"After orientation"]
[null,null,null,"With new information"]
[null,null,"What should be done when new risks are identified?","Communicate consequences","Create new training programs"]
[null,null,null,"Avoid them"]
[null,null,null,"Accept them"]
[null,null,null,"Create new training programs"]
[null,null,"How long did it take symptoms to appear?","Immediately","Two days"]
[null,null,null,"Two days"]
[null,null,null,"Never"]
[null,null,null,"One day"]
[null,null,"What did Sharon do immediately after the incident?","Sit down ","Sit down "]
[null,null,null,"File a report"]
[null,null,null,"See a doctor"]
[null,null,null,"Go back to work"]
[]
["Module Nine: Business Impact Analysis\t","Gather Information\t","Information gathered needs to be ________.","Specific","Specific"]
[null,"Identify Vulnerabilities\t",null,"Important"]
[null,"Analyze Information\t",null,"Broad"]
[null,"Implement Recommendations\t",null,"New"]
[null,"Case Study\t","Which method of research is typically used in the business impact analysis?","Report","Interview"]
[null,null,null,"Research"]
[null,null,null,"Interview"]
[null,null,null,"Conference calls"]
[null,null,"What becomes a potential emergency?","Threat","Vulnerability"]
[null,null,null,"Vulnerability"]
[null,null,null,"Risk"]
[null,null,null,"Hazard"]
[null,null,"Which threat is likely to cause the vulnerability of a power outage?","Hacking","Tornado"]
[null,null,null,"Untrained employees"]
[null,null,null,"Economic change"]
[null,null,null,"Tornado"]
[null,null,"What is the first step to analyze information?","Ask questions","Verify"]
[null,null,null,"Verify"]
[null,null,null,"Set priorities "]
[null,null,null,"Gather data"]
[null,null,"What is the best method to verify data?","Group interview","Face-to-face interview"]
[null,null,null,"Questionnaire"]
[null,null,null,"Face-to-face interview"]
[null,null,null,"Research "]
[null,null,"What do you need before implementation?","Support of superiors","Support of superiors"]
[null,null,null,"Review "]
[null,null,null,"Schedule"]
[null,null,null,"Communication"]
[null,null,"What is necessary after implementation?","Schedule","Communication and review"]
[null,null,null,"Communication"]
[null,null,null,"Review "]
[null,null,null,"Communication and review"]
[null,null,"What damaged the infrastructure?","Mold","Tornado"]
[null,null,null,"Tornado"]
[null,null,null,"Hurricane"]
[null,null,null,"Flooding"]
[null,null,"What did Alec never consider a threat to the business?","Mold","Flooding"]
[null,null,null,"Tornado"]
[null,null,null,"Hurricane"]
[null,null,null,"Flooding"]
[]
["Module Ten: Disaster Recovery Plan\t","Make It Before You Need It\t","When should disaster recovery plans be made?","Ahead of time","Ahead of time"]
[null,"Test, Update, and Repeat\t",null,"When convenient"]
[null,"Hot, Warm, and Cold Sites\t",null,"When hazards are identified"]
[null,"Keep Documentation Simple and Clear\t",null,"When a disaster comes"]
[null,"Case Study\t","What do the necessary factors help with?","Provide information.","Disaster strategies"]
[null,null,null,"Disaster strategies"]
[null,null,null,"Make the employee read the documents in front of you."]
[null,null,null,"Inform that manager that the employee has the information."]
[null,null,"What are testing measurements?","Purpose","Objectives "]
[null,null,null,"Evaluation"]
[null,null,null,"Objectives "]
[null,null,null,"Results"]
[null,null,"What should you do after testing the plan?","Nothing","Evaluate it"]
[null,null,null,"Change it"]
[null,null,null,"Record it"]
[null,null,null,"Evaluate it"]
[null,null,"Which type of the site resembles the work site? ","Warm","Hot"]
[null,null,null,"Hot"]
[null,null,null,"Cold"]
[null,null,null,"None"]
[null,null,"Which type of worksite is most popular?","They are equally popular","Warm "]
[null,null,null,"Cold"]
[null,null,null,"Hot"]
[null,null,null,"Warm "]
[null,null,"Documentation needs to be _____.","Simple and clear","Simple and clear"]
[null,null,null,"Efficient"]
[null,null,null,"Clear"]
[null,null,null,"Basic"]
[null,null,"What needs to be documented first?","Outcome","Objective"]
[null,null,null,"Assumption"]
[null,null,null,"Objective"]
[null,null,null,"Resource plan"]
[null,null,"How long was it before the cyber-attack?","One month","One month"]
[null,null,null,"Three months"]
[null,null,null,"Two months"]
[null,null,null,"One week"]
[null,null,"What did Sean think would protect his information?","Risk assessment","Virus software"]
[null,null,null,"Disaster recovery plan"]
[null,null,null,"Coding"]
[null,null,null,"Virus software"]
[]
["Module Eleven: Summary of Risk Assessment\t","What are the Hazards?\t","What should be done while trying to identify hazards?","Keep a list","Keep a list"]
[null,"Who Might Be Harmed?\t",null,"Summarize hazards"]
[null,"Are Current Control Measures Sufficient?\t",null,"Identify risks"]
[null,"If Not, Change Control Measures\t",null,"Schedule assessment"]
[null,"Case Study\t","What should be done after you have established a list of hazards?","Summarize the list","Review the list"]
[null,null,null,"Review the list"]
[null,null,null,"Consider hazards"]
[null,null,null,"Identify risks"]
[null,null,"Who does Not need to be considered when determining who could be harmed?","Customer","Everyone is considered"]
[null,null,null,"Employee"]
[null,null,null,"Everyone is considered"]
[null,null,null,"Vendor"]
[null,null,"An employee injured while handling chemicals experiences which kind of harm?","Hazard","Direct"]
[null,null,null,"Indirect"]
[null,null,null,"Risk"]
[null,null,null,"Direct"]
[null,null,"What will have its own control measure?","Process","Hazard"]
[null,null,null,"Hazard"]
[null,null,null,"Injury"]
[null,null,null,"Procedure"]
[null,null,"Control measures need to meet _____.","Procedures","Government regulations"]
[null,null,null,"Processes"]
[null,null,null,"Government regulations"]
[null,null,null,"Employee standards"]
[null,null,"You come up with new control measures. What do you need to do first?","Communicate changes","Communicate changes"]
[null,null,null,"Implement changes"]
[null,null,null,"Monitor them "]
[null,null,null,"Evaluate them"]
[null,null,"What would a piece of equipment with a hazard of flying debris require?","Separation","PPE"]
[null,null,null,"Administrative controls"]
[null,null,null,"Isolation "]
[null,null,null,"PPE"]
[null,null,"Who was injured?","Employee","Customer"]
[null,null,null,"Customer"]
[null,null,null,"Vendor"]
[null,null,null,"No one"]
[null,null,"What caused the injury?","Nothing ","Slippery floor"]
[null,null,null,"Electricity"]
[null,null,null,"Falling items"]
[null,null,null,"Slippery floor"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A53 - Social Intelligence","index":14,"n_rows":420,"n_cols":5,"rows_kept":420,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment\t"]
[]
["Module Two: Increase Your Self Awareness\t","Remove or Limit Self-Deception\t","What is self-deception?","Convincing others of the wrong facts","Convincing ourselves of different facts"]
[null,"Ask For Feedback\t",null,"Convincing ourselves of different facts"]
[null,"Be Open to Change\t",null,"Lying about our hair color"]
[null,"Reflect On Your Actions\t",null,"Omitting facts during a presentation"]
[null,"Case Study\t","How can we prevent self-deception?","Be honest","Be honest"]
[null,null,null,"Hide it better"]
[null,null,null,"Tell no one about it"]
[null,null,null,"Learn to control it"]
[null,null,"When asking for feedback, it is better to do what, if possible?","Ask on spur of the notice","Give notice"]
[null,null,null,"Request a written report"]
[null,null,null,"Consult with more than one person"]
[null,null,null,"Give notice"]
[null,null,"When receiving feedback, it is important to be what?","Persistent","Grateful"]
[null,null,null,"Aggressive"]
[null,null,null,"Grateful"]
[null,null,null,"Annoying"]
[null,null,"It is important to recognize that change is not always ________________.","Constant","Negative"]
[null,null,null,"Right"]
[null,null,null,"Negative"]
[null,null,null,"Helpful"]
[null,null,"Change can have a great impact on what?","Other people’s behaviors","Our attitudes"]
[null,null,null,"Our attitudes"]
[null,null,null,"Our jobs"]
[null,null,null,"Other worker’s motivation"]
[null,null,"Reflection allows us to do what?","Remember our mistakes","Find learning opportunities"]
[null,null,null,"Cause embarrassment"]
[null,null,null,"Make jokes"]
[null,null,null,"Find learning opportunities"]
[null,null,"During reflection, think about ___________________.","How the experience made you feel","How the experience made you feel"]
[null,null,null,"How the experience ended"]
[null,null,null,"The details of what happened"]
[null,null,null,"The people that were involved"]
[null,null,"Why was Penny nervous?","She had the lead role in a play","She had to give a speech at a convention"]
[null,null,null,"She had to give a speech at a convention"]
[null,null,null,"She had a meeting with the supervisor coming up"]
[null,null,null,"She hadn’t finished her report in time"]
[null,null,"How did Jimmy help Penny become more self-aware?","He told Penny what to say in her speech","He offered advice on her speech techniques"]
[null,null,null,"He pointed out that her underwear was showing"]
[null,null,null,"He offered advice on her speech techniques"]
[null,null,null,"He told Penny to not make any more speeches"]
[]
["Module Three: The Keys to Empathy\t","Listening and Paying Attention\t","Paying more attention builds better what?","Focus abilities","Listening skills"]
[null,"Don’t Judge\t",null,"Listening skills"]
[null,"Shift Your View\t",null,"Attention spans"]
[null,"Don’t Show Fake Emotions\t",null,"Sitting endurances"]
[null,"Case Study\t","One way to improve listening skills is to do what?","Make eye contact","Make eye contact"]
[null,null,null,"Turn away from the person"]
[null,null,null,"Take lots of notes"]
[null,null,null,"Record the conversation"]
[null,null,"What do we typically judge people on?","Gender","All of the above"]
[null,null,null,"Job responsibilities"]
[null,null,null,"Hair color"]
[null,null,null,"All of the above"]
[null,null,"Even though we make judgments about people, doesn’t mean we should _________.","Stop doing it","Say them out loud"]
[null,null,null,"Tell someone else"]
[null,null,null,"Say them out loud"]
[null,null,null,"Judge that person for them"]
[null,null,"What does it mean to shift your point of view?","Change the way you feel about something","Recognizing what the other person sees"]
[null,null,null,"Shift how you feel about a problem"]
[null,null,null,"Recognizing what the other person sees"]
[null,null,null,"Realizing that the other person might be wrong"]
[null,null,"Shifting our view allows us to do what?","Change how we feel about things","Understand how the other person feels"]
[null,null,null,"Understand how the other person feels"]
[null,null,null,"Find other people that agree with us"]
[null,null,null,"Learn different ways to handle a situation"]
[null,null,"Faking an emotion can make people feel what?","Confident","Offended"]
[null,null,null,"Satisfied"]
[null,null,null,"Happy"]
[null,null,null,"Offended"]
[null,null,"It is important to be _________ with people from the beginning.","Honest","Honest"]
[null,null,null,"Fake"]
[null,null,null,"Hidden"]
[null,null,null,"Mysterious"]
[null,null,"What was Brad upset about at work?","The recent pay decrease","The increased work load"]
[null,null,null,"The increased work load"]
[null,null,null,"The new uniforms"]
[null,null,null,"The new computer software"]
[null,null,"What is one thing Donald did to empathize with Brad?","Told Brad to get over it and go back to work","Acknowledged how he felt about the work load"]
[null,null,null,"Said he was angry too about the work load"]
[null,null,null,"Acknowledged how he felt about the work load"]
[null,null,null,"Told Brad he would do his share of the work"]
[]
["Module Four: Active Listening\t","Attunement\t","What is attunement?","Being able to speak in harmony","Being aware and responsive to other people"]
[null,"Don’t Jump to Conclusions\t",null,"Being aware and responsive to other people"]
[null,"Shift Your Focus\t",null,"Being able to tune a musical instrument"]
[null,"Don’t Discount Feelings\t",null,"Being able to answer in a timely manner"]
[null,"Case Study\t","What is one gesture of attunement?","Smiling","Smiling"]
[null,null,null,"Clapping"]
[null,null,null,"Blinking"]
[null,null,null,"Fidgeting"]
[null,null,"Without knowing all of the facts, it is easy for us to do what?","Make a sound judgment","Jump to conclusions"]
[null,null,null,"Create our own solutions"]
[null,null,null,"Clarify a problem"]
[null,null,null,"Jump to conclusions"]
[null,null,"Before jumping to a conclusion, we should first do what?","Ask someone else about it","Ask for clarification"]
[null,null,null,"Assume we heard everything"]
[null,null,null,"Ask for clarification"]
[null,null,null,"Let everyone else know what we think"]
[null,null,"One way to shift your focus to the other person is to do what?","Tell them we are listening","Turn toward them"]
[null,null,null,"Talk about ourselves"]
[null,null,null,"Turn toward them"]
[null,null,null,"Turn away from them"]
[null,null,"People are more likely to open up if we do what?","Ask them to","Give them out attention"]
[null,null,null,"Give them out attention"]
[null,null,null,"Be more aggressive with them"]
[null,null,null,"Do nothing for them"]
[null,null,"Instead of trying to discount a feeling, we should do what?","Find the solution","Offer support"]
[null,null,null,"Try to stay out of it"]
[null,null,null,"Refer them to someone"]
[null,null,null,"Offer support"]
[null,null,"Many problems that a person brings up are looking for support, not _________.","A solution","A solution"]
[null,null,null,"A guideline"]
[null,null,null,"More problems"]
[null,null,null,"Peer resistance"]
[null,null,"Why was Cindy so upset at work?","She wanted to quit right away","She didn’t like the new software at work"]
[null,null,null,"She didn’t like the new software at work"]
[null,null,null,"She didn’t get the raise she wanted"]
[null,null,null,"She wanted to change shifts"]
[null,null,"Why was Judy upset with Cindy?","She was tired of hearing her complain about work","She thought she wanted to quit"]
[null,null,null,"She thought she was trying to take her job"]
[null,null,null,"She thought she wanted to quit"]
[null,null,null,"She was frustrated about doing her share of the work"]
[]
["Module Five: Insight on Behavior\t","Perception\t","Our perception is based on what?","What other people say","Our own thoughts"]
[null,"Facts vs. Emotions\t",null,"Our own thoughts"]
[null,"Online Communication\t",null,"How people around us act"]
[null,"Listen and Watch More\t",null,"What we want to know"]
[null,"Case Study\t","Perception can directly affect what?","Our behavior","Our behavior"]
[null,null,null,"Our movements"]
[null,null,null,"Other people"]
[null,null,null,"Our schedule"]
[null,null,"Facts are based on what?","Our feelings","Definite results"]
[null,null,null,"Expert opinions"]
[null,null,null,"Casual thoughts"]
[null,null,null,"Definite results"]
[null,null,"Emotions are based on what?","Scientific theories","Involuntary feelings"]
[null,null,null,"Definite results"]
[null,null,null,"Involuntary feelings"]
[null,null,null,"Expert studies"]
[null,null,"What is one form of online communication?","Telephone call","E-mail"]
[null,null,null,"Face-to-face meeting"]
[null,null,null,"E-mail"]
[null,null,null,"Faxed memo"]
[null,null,"Online communication can often lack what?","Clarity","Emotions"]
[null,null,null,"Emotions"]
[null,null,null,"Facts"]
[null,null,null,"Information"]
[null,null,"By listening more, we can do what?","Make faster conclusions","Hear more information"]
[null,null,null,"Kill more time"]
[null,null,null,"Create more facts"]
[null,null,null,"Hear more information"]
[null,null,"By watching more, we can do what?","Monitor our own behavior","Monitor our own behavior"]
[null,null,null,"Determine what is right and wrong with someone"]
[null,null,null,"Hear more of what is being said"]
[null,null,null,"Change how we perceive things"]
[null,null,"How was Rick’s behavior making Robert feel?","Happy","Tense"]
[null,null,null,"Tense"]
[null,null,null,"Humorous."]
[null,null,null,"Depressed"]
[null,null,"What was causing Rick’s bad mood?","He was being transferred to a new department","He was having personal problems outside of work"]
[null,null,null,"He was being laid off"]
[null,null,null,"He was having personal problems outside of work"]
[null,null,null,"He was given a new assignment to work on"]
[]
["Module Six: Communication\t","Give Respect and Trust\t","One way to give respect to someone is to do what?","Put off spending time with them","Offer your full attention"]
[null,"Be Consistent\t",null,"Offer your full attention"]
[null,"Always Keep Your Cool\t",null,"Not to ask for their advice"]
[null,"Observing Body Language\t",null,"Not to bother asking them any questions"]
[null,"Case Study\t","One way is to give trust is to do what?","Speak openly","Speak openly"]
[null,null,null,"Show fake emotions"]
[null,null,null,"Hide our true feelings"]
[null,null,null,"Make up really good stories"]
[null,null,"Why is it important to be consistent in your behavior?","It allows you to get away with more","It builds reliability"]
[null,null,null,"It makes you appear confident"]
[null,null,null,"It makes you look smarter"]
[null,null,null,"It builds reliability"]
[null,null,"People will come to trust you when you show you are what?","Smart","Consistent"]
[null,null,null,"Confident"]
[null,null,null,"Consistent"]
[null,null,null,"Aggressive"]
[null,null,"When we feel insulted, our first response is to do what?","Cry","Retaliate"]
[null,null,null,"Hide"]
[null,null,null,"Retaliate"]
[null,null,null,"Run away"]
[null,null,"What is one way we can manage to keep our cool in a stressful situation?","Make hand gestures at the person","Walk away"]
[null,null,null,"Walk away"]
[null,null,null,"Tell them you don’t like them"]
[null,null,null,"Ask them to provide facts for what they said"]
[null,null,"Understanding body language skills helps build what?","More confidence","Better communication"]
[null,null,null,"Better observation skills"]
[null,null,null,"More esteem"]
[null,null,null,"Better communication"]
[null,null,"Body language can help clarify what?","A mixed message","A mixed message"]
[null,null,null,"An e-mail"]
[null,null,null,"A boring speech"]
[null,null,null,"A phone call"]
[null,null,"What was Danielle looking for during her presentation?","An exit door","Negative body language"]
[null,null,null,"Negative body language"]
[null,null,null,"Her missing note cards"]
[null,null,null,"Her boss"]
[null,null,"How did Danielle keep her cool when her coworker was negative with her?","She quickly walked away","She stopped to think about what the coworker said"]
[null,null,null,"She told her coworker to stop being rude"]
[null,null,null,"She stopped to think about what the coworker said"]
[null,null,null,"She told another coworker that she didn’t agree with her"]
[]
["Module Seven: Social Cues (I)\t","Recognize Social Situations\t","What is one way to gauge a social situation?","Find the leader of the group and ask them","Look at the people around you"]
[null,"The Eyes Have It\t",null,"Look at the people around you"]
[null,"Non-Verbal Cues\t",null,"Say nothing to anyone"]
[null,"Verbal Cues\t",null,"Ask each person that comes in the door"]
[null,"Case Study\t","When in different social situations, we must learn to do what?","Adapt our behavior","Adapt our behavior"]
[null,null,null,"Be chatty with everyone"]
[null,null,null,"Stay out of sight"]
[null,null,null,"Not change our behavior"]
[null,null,"Eye behavior can reveal what?","Uncertainty","All of the above"]
[null,null,null,"Happiness"]
[null,null,null,"Surprise"]
[null,null,null,"All of the above"]
[null,null,"One common social eye behavior is what?","Regular blinking","Eye rolling"]
[null,null,null,"Tearing up"]
[null,null,null,"Eye rolling"]
[null,null,null,"Dry eyes"]
[null,null,"Nonverbal cues can account for ______ of our communications.","10%","90%"]
[null,null,null,"70%"]
[null,null,null,"90%"]
[null,null,null,"25%"]
[null,null,"Which of the following is an example of a nonverbal cue?","Speaking louder","Folding the arms"]
[null,null,null,"Folding the arms"]
[null,null,null,"Using different tones"]
[null,null,null,"Shaking hands"]
[null,null,"How can a verbal cue be misinterpreted?","If we speak in regular tone","If it had the wrong emphasis"]
[null,null,null,"If it is not said quickly enough"]
[null,null,null,"If we speak too slowly"]
[null,null,null,"If it had the wrong emphasis"]
[null,null,"Which of the following is an example of a verbal cue?","Increased voice pitch","Increased voice pitch"]
[null,null,null,"Using various synonyms"]
[null,null,null,"Making eye contact"]
[null,null,null,"Using hand gestures"]
[null,null,"What was a verbal cue that Mary noticed from some of the coworkers?","Laughing loudly","Making positive comments"]
[null,null,null,"Making positive comments"]
[null,null,null,"A lot of sighs"]
[null,null,null,"Making negative comments"]
[null,null,"Why did Mary feel as though the last employee was not alright?","She knew they were a liar","She saw something in the eyes"]
[null,null,null,"They had told someone else something different"]
[null,null,null,"She saw something in the eyes"]
[null,null,null,"They told her they were not alright"]
[]
["Module Eight: Social Cues (II)\t","Spectrum of Cues\t","One extreme example of a social cue is what?","Crossing the arms","Speaking angrily"]
[null,"Review and Reflect\t",null,"Speaking angrily"]
[null,"Being Adaptable and Flexible\t",null,"Tapping the toes"]
[null,"Personal Space\t",null,"Turning the head to the side"]
[null,"Case Study\t","One subtle example of a social cue is what?","Rubbing the forehead","Rubbing the forehead"]
[null,null,null,"Rolling the eyes"]
[null,null,null,"Speaking loudly"]
[null,null,null,"Changing tone of voice"]
[null,null,"When we notice a social cue, it is important to do what?","Ask the person what that was about","Stop and review it"]
[null,null,null,"Ignore it"]
[null,null,null,"Ask someone else if they saw it too"]
[null,null,null,"Stop and review it"]
[null,null,"Before acting on a cue, we should do what first?","Make an announcement about it","Reflect on it"]
[null,null,null,"Confront the person who made it"]
[null,null,null,"Reflect on it"]
[null,null,null,"Make a note as to when and where it happened"]
[null,null,"What is one way we can be adaptable in social situations?","Change the words we use","Change our tone of voice"]
[null,null,null,"Have everyone follow our behavior"]
[null,null,null,"Change our tone of voice"]
[null,null,null,"Say nothing at all"]
[null,null,"When we are able to be flexible, other people will ___________.","Ignore it","Catch on"]
[null,null,null,"Catch on"]
[null,null,null,"Make fun of us"]
[null,null,null,"Do nothing"]
[null,null,"Personal space is usually defined as what?","10 feet from us","Arm’s length"]
[null,null,null,"Two jumps away"]
[null,null,null,"Shoulder to shoulder"]
[null,null,null,"Arm’s length"]
[null,null,"One way to subtly clear personal space is to do what?","Step to the side","Step to the side"]
[null,null,null,"Move back"]
[null,null,null,"Push forward"]
[null,null,null,"Yell loudly"]
[null,null,"Why did Andrew think the new group would be hard to work with?","Everyone wanted to work on their own","Everyone worked on different shifts"]
[null,null,null,"Everyone worked on different shifts"]
[null,null,null,"Some workers didn’t want to do their share"]
[null,null,null,"Some of the workers had just quit"]
[null,null,"What did Andrew do to work better with the group?","He tried to do more of the work","He made himself more adaptable"]
[null,null,null,"He bought them all coffee"]
[null,null,null,"He made himself more adaptable"]
[null,null,null,"He offered to become the leader of the group"]
[]
["Module Nine: Conversation Skills\t","Current Events\t","Why are current events a good conversation topic?","People can complain about it","People can connect better"]
[null,"Conversation Topics\t",null,"People can connect better"]
[null,"Cues to Watch For\t",null,"People can argue about it"]
[null,"Give People Your Attention\t",null,"People can share different points of view"]
[null,"Case Study\t","A current event conversation should not do what?","Cross into sensitive areas","Cross into sensitive areas"]
[null,null,null,"Forms bonds between people"]
[null,null,null,"Remain neutral"]
[null,null,null,"Make people think"]
[null,null,"Which of the following is considered a ‘safe’ conversation topic?","Religious beliefs","Favorite hobbies"]
[null,null,null,"Health disorders"]
[null,null,null,"Recent politics"]
[null,null,null,"Favorite hobbies"]
[null,null,"Which of the following is considered an ‘off limits’ conversation topic?","Recent vacations","Gossip"]
[null,null,null,"Job assignments"]
[null,null,null,"Gossip"]
[null,null,null,"Weather conditions"]
[null,null,"Cues during a conversation can signal which of the following?","A time limit","Boredom"]
[null,null,null,"Employee illness"]
[null,null,null,"Boredom"]
[null,null,null,"Faulty speech equipment"]
[null,null,"When we see certain cues during a conversation can signal us to do what?","Keep going the way we are","Change what we say"]
[null,null,null,"Change what we say"]
[null,null,null,"Turn away from that person"]
[null,null,null,"Start over"]
[null,null,"Which of the following is one way we can give our full attention to someone?","Sit behind them","Remove any distractions"]
[null,null,null,"Talk to them over the phone"]
[null,null,null,"Speak with them in between tasks"]
[null,null,null,"Remove any distractions"]
[null,null,"Giving our full attention to someone shows them ___________.","Respect","Respect"]
[null,null,null,"Boredom"]
[null,null,null,"Annoyance"]
[null,null,null,"Humility"]
[null,null,"What topic did Tina feel was inappropriate to discuss in the group?","Salary rates","The government"]
[null,null,null,"The government"]
[null,null,null,"Recent vacations"]
[null,null,null,"Work assignments"]
[null,null,"What nonverbal cue did Tina notice after changing the subject in the group?","Eye blinking","Sighs"]
[null,null,null,"Head nodding"]
[null,null,null,"Sighs"]
[null,null,null,"Fidgeting"]
[]
["Module Ten: Body Language\t","Be Aware of Your Movements\t","One way to become more aware of your movements is to do what?","Stage them","Practice them"]
[null,"It’s Not What You Say – It’s How You Say It\t",null,"Practice them"]
[null,"Open vs. Closed Body Language\t",null,"Ask others to tell you about them"]
[null,"Communicate with Power\t",null,"Make them up"]
[null,"Case Study\t","What is one tool that can help us be aware of our movements?","Other people’s reactions","Other people’s reactions"]
[null,null,null,"A tape recorder"]
[null,null,null,"Theater class"]
[null,null,null,"Dance shoes"]
[null,null,"How can word emphasis affect what we say?","It can make ideas more clear","It can imply the wrong tone"]
[null,null,null,"It can improve articulation"]
[null,null,null,"It can make others feel confident"]
[null,null,null,"It can imply the wrong tone"]
[null,null,"Using the wrong tone of voice can make people feel what?","Happy","Confused"]
[null,null,null,"Surprised"]
[null,null,null,"Confused"]
[null,null,null,"Calm"]
[null,null,"What is one example of open body language?","Crossing the arms","Making eye contact"]
[null,null,null,"Turning the body away"]
[null,null,null,"Making eye contact"]
[null,null,null,"Looking away"]
[null,null,"Which of the following is an example of closed body language?","Opening the hands","Turning the body away"]
[null,null,null,"Turning the body away"]
[null,null,null,"Smiling"]
[null,null,null,"Making eye contact"]
[null,null,"One way to communicate with power includes _____________.","Speaking loudly","Removing negative tones"]
[null,null,null,"Be aggressive"]
[null,null,null,"Demand all the attention"]
[null,null,null,"Removing negative tones"]
[null,null,"Communicating with power helps ensure what?","People will remember what we say","People will remember what we say"]
[null,null,null,"People will take you seriously"]
[null,null,null,"People will do what you say"]
[null,null,null,"People will like you more"]
[null,null,"Why were some of Seth’s coworkers upset with him?","They didn’t like his attitude","They felt he had talked down about their work efforts"]
[null,null,null,"They felt he had talked down about their work efforts"]
[null,null,null,"They felt like he didn’t do enough of the work"]
[null,null,null,"They didn’t think he should be the leader"]
[null,null,"What is one form of body language Seth encountered with his coworkers?","Fidgeting","Crossed arms"]
[null,null,null,"Eye contact"]
[null,null,null,"Crossed arms"]
[null,null,null,"Hand gestures"]
[]
["Module Eleven: Building Rapport\t","Take the High Road\t","In contrast, the key to taking the high road includes what?","Being aggressive","Being humble"]
[null,"Forget About Yourself\t",null,"Being humble"]
[null,"Remembering People\t",null,"Being fast"]
[null,"Ask Good Questions\t",null,"Being the loudest"]
[null,"Case Study\t","Taking the high road is not considered ________________.","A competition","A competition"]
[null,null,null,"Any fun"]
[null,null,null,"Easy"]
[null,null,null,"A joint effort"]
[null,null,"Focusing your attention on the other person helps build what?","Esteem","Rapport"]
[null,null,null,"Confidence"]
[null,null,null,"Boredom"]
[null,null,null,"Rapport"]
[null,null,"One way to forget about ourselves is to do what?","Show interest in nothing at all","Show interest in the other person"]
[null,null,null,"Distract ourselves"]
[null,null,null,"Show interest in the other person"]
[null,null,null,"Do nothing different"]
[null,null,"What is one way to help remember a person’s name?","Write it on your hand","Use it right away"]
[null,null,null,"Repeat it over again in your head"]
[null,null,null,"Use it right away"]
[null,null,null,"Spell it out"]
[null,null,"What is one way to help remember someone’s face?","Take a picture","Notice a characteristic"]
[null,null,null,"Notice a characteristic"]
[null,null,null,"Relate them to a funny animal"]
[null,null,null,"Do nothing"]
[null,null,"A good question is typically ______________.","Open and close","Open-ended"]
[null,null,null,"Multiple choice"]
[null,null,null,"A few words long"]
[null,null,null,"Open-ended"]
[null,null,"Good questions ask about what?","The other person","The other person"]
[null,null,null,"The one asking the questions"]
[null,null,null,"The company"]
[null,null,null,"Pay grades"]
[null,null,"What did Ellen try to do when she met each coworker?","Ask in depth questions","Remember their name and face"]
[null,null,null,"Remember their name and face"]
[null,null,null,"Ask for their advice"]
[null,null,null,"Spell her name correctly to them"]
[null,null,"Why was Ellen shy around the group of marketers?","She was the only woman in the group","She was new to the group"]
[null,null,null,"They were paid more than she was"]
[null,null,null,"She was new to the group"]
[null,null,null,"They were much older than she was"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A55 - Stress Management","index":15,"n_rows":240,"n_cols":5,"rows_kept":240,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[]
["Module Two: Understanding Stress\t","What is Stress?\t"]
[null,"What is Eustress?\t"]
[null,"Understanding the Triple “A” Approach\t"]
[null,"Case Study\t"]
[]
["Module Three: Creating a Stress-Reducing Lifestyle\t","Eating Properly\t"]
[null,"Exercising Regularly\t"]
[null,"Sleeping Well\t"]
[null,"Case Study\t"]
[]
["Module Four: Altering the Situation\t","The First A\t"]
[null,"Identifying Appropriate Situations\t"]
[null,"Creating Effective Actions\t"]
[null,"Case Study\t"]
[]
["Module Five: Avoiding the Situation\t","The Second A\t"]
[null,"Identifying Appropriate Situations\t"]
[null,"Creating Effective Actions\t"]
[null,"Case Study\t"]
[]
["Module Six: Accepting the Situation\t","The Third A\t"]
[null,"Identifying Appropriate Situations\t"]
[null,"Creating Effective Actions\t"]
[null,"Case Study\t"]
[]
["Module Seven: Using Routines to Reduce Stress\t","Planning Meals\t","What do routines allow us to do?","Increase stress","Prioritize"]
[null,"Organizing Chores\t",null,"Prioritize"]
[null,"Using a To-Do List\t",null,"Lose energy"]
[null,"Case Study\t",null,"Thrive on chaos"]
[null,null,"What is one thing you can plan in advance to have a more efficient environment?","Meal planning","Meal planning"]
[null,null,null,"Interruptions"]
[null,null,null,"Weather"]
[null,null,null,"Deadlines"]
[null,null,"Name one task that younger children can do to help at home.","Help cook meals","Set the table"]
[null,null,null,"Load and unload the dishwasher"]
[null,null,null,"Set the table"]
[null,null,null,"Fold laundry"]
[null,null,"How can older children help with tasks?","Make their bed","Help cook meals"]
[null,null,null,"Sort laundry"]
[null,null,null,"Feed pets"]
[null,null,null,"Help cook meals"]
[null,null,"Complete this sentence. Routines allow us to _______________ the unchanging elements in our life, so that you can spend your ______________ on more worthwhile projects.","Avoid, money","Systematize, energy"]
[null,null,null,"Alter, time"]
[null,null,null,"Eliminate, lunch break"]
[null,null,null,"Systematize, energy"]
[null,null,"Having a system of chores and using to-do lists can make you run a more ____________?","Efficient environment","Efficient environment"]
[null,null,null,"Rigid workday"]
[null,null,null,"Stressful household"]
[null,null,null,"Scattered work area"]
[null,null,"Which of these is an example of how to make a proper meal?","Shop daily for dinner supplies","Plan meals"]
[null,null,null,"Order take-out everyday"]
[null,null,null,"Eat on the go"]
[null,null,null,"Plan meals"]
[null,null,"When in the grocery store you should stick to the _______ _________?","Frozen food aisles","Outer perimeter of store"]
[null,null,null,"Processed food aisles"]
[null,null,null,"Candy aisles"]
[null,null,null,"Outer perimeter of store"]
[null,null,"In the store you should take advantage of non-processed shortcuts like __________?","Ice cream","Pre-grated cheese"]
[null,null,null,"Canned meats"]
[null,null,null,"Pre-grated cheese"]
[null,null,null,"Sugary cereals"]
[null,null,"Which of these is not an example of how to make proper meals a part of your household?","Theme nights","Ordering out nightly"]
[null,null,null,"Experimenting with slow cookers"]
[null,null,null,"Stocking up on frozen fruits"]
[null,null,null,"Ordering out nightly"]
[]
["Module Eight: Environmental Relaxation Techniques\t","Finding a Sanctuary\t","Which of these is a relaxation tool?","Using humor to reduce stress","Using humor to reduce stress"]
[null,"Using Music\t",null,"Yelling"]
[null,"Seeing the Humor\t",null,"Working nonstop until task is complete"]
[null,"Case Study\t",null,"Going to find a crowd of people to be with"]
[null,null,"What should you consider when creating your sanctuary?","How others will like it?","What sounds you'd like to hear?"]
[null,null,null,"How much work you can accomplish in it?"]
[null,null,null,"What sounds you'd like to hear?"]
[null,null,null,"That you have the tools to create your to-do list"]
[null,null,"How can music relieve stress?","By soothing your soul","By soothing your soul"]
[null,null,null,"By creating a noise buffer"]
[null,null,null,"By convincing you to take up an instrument"]
[null,null,null,"By inspiring you to write a song"]
[null,null,"Which of these have scientists proven to lower blood pressure?","Working long hours","Humor"]
[null,null,null,"High demand jobs"]
[null,null,null,"Humor"]
[null,null,null,"Crying"]
[null,null,"When stress happens it's important to have some __________ to keep cool?","Candy bars","Tools"]
[null,null,null,"Tools"]
[null,null,null,"Noise"]
[null,null,null,"Extra work"]
[null,null,"Which of these isn't a good long-term plan to reduce stress?","Escapism","Escapism"]
[null,null,null,"Finding a sanctuary"]
[null,null,null,"Listening to soothing music"]
[null,null,null,"Exercise"]
[null,null,"Which of the following is not one of your senses?","Smell","Avoid"]
[null,null,null,"Taste"]
[null,null,null,"Avoid"]
[null,null,null,"Feel"]
[null,null,"Complete this sentence. Experts believe that _____________ has powerful effects on our bodies?","Rhythm","Rhythm"]
[null,null,null,"Stress"]
[null,null,null,"Public speaking"]
[null,null,null,"Fear"]
[null,null,"If you are not musically inclined, which one to these can you do to relieve stress?","Get upset because you never had music lessons","Put on your favorite song and sing along"]
[null,null,null,"Destroy your radio"]
[null,null,null,"Eat a bowl of ice cream"]
[null,null,null,"Put on your favorite song and sing along"]
[null,null,"Which of these is not an example of using humor as a stress reliever?","Reading a funny story or joke","Laughing at someone's pain"]
[null,null,null,"Keeping a humorous calendar in your cubicle"]
[null,null,null,"Sharing a laugh with friends"]
[null,null,null,"Laughing at someone's pain"]
[]
["Module Nine: Physical Relaxation Techniques\t","Soothing Stretches\t","Which of these is a physical side effect of stress?","Insomnia","Insomnia"]
[null,"Deep Breathing\t",null,"Laughter"]
[null,"Tensing and Relaxing\t",null,"Music"]
[null,"Meditation\t",null,"Good health"]
[null,"Case Study\t","What can you do at your desk to reduce stress right now?","Stretches","Stretches"]
[null,null,null,"Yell"]
[null,null,null,"More work"]
[null,null,null,"Eat"]
[null,null,"Which of these is not a stretching technique?","Lumbar","Deep breathing"]
[null,null,null,"Neck roll"]
[null,null,null,"Deep breathing"]
[null,null,null,"Side"]
[null,null,"Which of these is a physical benefit of deep breathing?","Clearing of the mind","Clearing of the mind"]
[null,null,null,"Laughter"]
[null,null,null,"Increased appetite"]
[null,null,null,"Shoulder rolls"]
[null,null,"Which one of these is a relaxation technique?","Breathing faster","Scrunching your eyes up"]
[null,null,null,"Working faster"]
[null,null,null,"Scrunching your eyes up"]
[null,null,null,"Going to crowded places"]
[null,null,"All of these are physical side effects of stress except ___________?","Obesity","Higher income levels"]
[null,null,null,"Increased susceptibility to illness"]
[null,null,null,"Increased risk of heart attack and stroke"]
[null,null,null,"Higher income levels"]
[null,null,"The above effects ____________ the longer you are stressed.","Decrease","Increase"]
[null,null,null,"Have no effect on"]
[null,null,null,"Increase"]
[null,null,null,"Eliminates"]
[null,null,"What can soothing stretches help you do?","Increase your stress level","Ease some of the physical tension"]
[null,null,null,"Organize your desktop"]
[null,null,null,"Lower your BMI"]
[null,null,null,"Ease some of the physical tension"]
[null,null,"Which of these is the proper first step to doing a neck roll?","Relax your shoulders","Let your chin hang down to your chest"]
[null,null,null,"Roll your head"]
[null,null,null,"Stand with your left hand on your left hip"]
[null,null,null,"Let your chin hang down to your chest"]
[null,null,"Which of these is in the proper order for doing a lumbar stretch?","Stand, both hands in small of back, arch your back, feel the stretch","Stand, both hands in small of back, arch your back, feel the stretch"]
[null,null,null,"Both hands in small of back, arch your back, stand, feel the stretch"]
[null,null,null,"Stand, feel the stretch, arch your back, hands in small of back"]
[null,null,null,"Hands in small of back, stand, feel the stretch, arch your back"]
[]
["Module Ten: Coping with Major Events\t","Establishing a Support System\t","What can having a strong bond with family and friends do for you?","Increase stress","Help you survive a stressful event"]
[null,"Creating a Plan\t",null,"Make you less productive"]
[null,"Knowing When to Seek Help\t",null,"Help you survive a stressful event"]
[null,"Case Study\t",null,"Make things worse"]
[null,null,"What can you do to regain a sense of control during stressful times?","Avoid the situation","Create a plan"]
[null,null,null,"Pass duties off to someone else"]
[null,null,null,"Set a table"]
[null,null,null,"Create a plan"]
[null,null,"Where can you find help if stress becomes too much for you?","Mental health professional","Mental health professional"]
[null,null,null,"Buried underneath your to-do list"]
[null,null,null,"At the dentist"]
[null,null,null,"At a donut shop"]
[null,null,"Establishing a support system will help you to what?","Conquer your to-do list","Cope with major events"]
[null,null,null,"Get a better job"]
[null,null,null,"Exercise more"]
[null,null,null,"Cope with major events"]
[null,null,"What do you need to be one step ahead when dealing with a major stressful event?","Support system","Support system"]
[null,null,null,"Stress"]
[null,null,null,"Tough tasks"]
[null,null,null,"Obesity"]
[null,null,"Maintaining a strong network of _____________ is also important.","Co-workers","Family and friends"]
[null,null,null,"Business contacts"]
[null,null,null,"Medical professionals"]
[null,null,null,"Family and friends"]
[null,null,"What can family and friends do for you?","Add more stress","Provide valuable support and resources"]
[null,null,null,"Increase work load"]
[null,null,null,"Shame you"]
[null,null,null,"Provide valuable support and resources"]
[null,null,"When a stressful event arises, what can give you a much-needed sense of control?","A good meal","Creating a plan"]
[null,null,null,"Creating a plan"]
[null,null,null,"Exercise"]
[null,null,null,"New diet"]
[null,null,"Remember that stress is ____________?","Too much to handle","Individual"]
[null,null,null,"Better than humor"]
[null,null,null,"Good for your health"]
[null,null,null,"Individual"]
[null,null,"It is never a bad idea to ______ ____ ______?","Avoid work","Ask for help"]
[null,null,null,"Ask for help"]
[null,null,null,"Try to solve problems alone"]
[null,null,null,"Increase your stress levels"]
[]
["Module Eleven: Our Challenge to You\t","Creating a Stress Log\t","Which of these tools can help you identify stressors in your life?","A stress log","A stress log"]
[null,"Week One: Recording Events\t",null,"A yoga mat"]
[null,"Week Two: Identifying Stressors and Creating a Plan\t",null,"A colleague"]
[null,"Week Three: Creating New Habits\t",null,"A child"]
[null,"Reviewing and Evaluating\t","What should you include in your stress log?","Your to-do list","A list of every time you felt anxious or stressed"]
[null,"Case Study\t",null,"Your shopping list"]
[null,null,null,"List of accomplished tasks"]
[null,null,null,"A list of every time you felt anxious or stressed"]
[null,null,"What can a stress log help you achieve?","Identify areas to work on","Identify areas to work on"]
[null,null,null,"Better penmanship"]
[null,null,null,"Bigger work load"]
[null,null,null,"List of gift ideas for friends and family"]
[null,null,"What can you do today to begin creating new habits?","Write it down and forget about it","Incorporate new tools and habits into your life"]
[null,null,null,"Keep doing the same thing until it works"]
[null,null,null,"Give up"]
[null,null,null,"Incorporate new tools and habits into your life"]
[null,null,"You can use a stress log to do all of these except:","Manage stressors","Increase stress"]
[null,null,null,"Reduce stress"]
[null,null,null,"Increase stress"]
[null,null,null,"Identify stress"]
[null,null,"Identifying the cause of __________ can help you __________ the number and impact of stressors in your life.","Laughter, increase","Stress, reduce"]
[null,null,null,"Sadness, decrease"]
[null,null,null,"Stress, reduce"]
[null,null,null,"Tension, increase"]
[null,null,"Which of these questions would you not include in your stress log?","What I need to pick up from the market today?","What I need to pick up from the market today?"]
[null,null,null,"What happened?"]
[null,null,null,"When did it happen?"]
[null,null,null,"What did I do about it?"]
[null,null,"Which of these would not be a good indicator of your level of stress in a stress log?","10 close to a nervous breakdown","Sitting in my cubicle again"]
[null,null,null,"Moderately stressed"]
[null,null,null,"Sitting in my cubicle again"]
[null,null,null,"Not stressed"]
[null,null,"Recording events is in which stage of using a stress log?","Week two","Week one"]
[null,null,null,"Week three"]
[null,null,null,"Week one"]
[null,null,null,"Week four"]
[null,null,"In order to be successful, your final stress management plan should set ______, _____________________?","Large, stress-inducing goals","Small, achievable goals"]
[null,null,null,"Small, achievable goals"]
[null,null,null,"Small, unnecessary goals"]
[null,null,null,"Large, impossible goals"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Parking Lot\t"]
[null,"Action Plans and Evaluations\t"]

{"sheet":"A60 - Women in Leadership","index":16,"n_rows":419,"n_cols":5,"rows_kept":419,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[]
["Module Two: Women and the Workforce\t","% of the Population\t","Women make up which percentage of the US population?","60%","50%"]
[null,"% of College Degree Earners\t",null,"45%"]
[null,"% of the US Workforce\t",null,"47%"]
[null,"% of Professional Jobs\t",null,"50%"]
[null,"Case Study\t","Which is true of women?","They make many household expenditure decisions","All of these"]
[null,null,null,"All of these"]
[null,null,null,"They make up about half the workforce"]
[null,null,null,"They are the primary caregivers"]
[null,null,"Women make up what percentage of the US workforce?","47%","47%"]
[null,null,null,"50%"]
[null,null,null,"10%"]
[null,null,null,"30%"]
[null,null,"Which is true of women in the US workforce?","They tend to be overrepresented in service labor","All of these"]
[null,null,null,"They tend to be overrepresented in part time labor"]
[null,null,null,"All of these"]
[null,null,null,"They are participating in the workforce at the highest level in history"]
[null,null,"What percentage of college degrees are earned by women?","50%","60%"]
[null,null,null,"60%"]
[null,null,null,"70%"]
[null,null,null,"30%"]
[null,null,"Which of the following is true of women and college education?","Women enter college at higher rates than do men","All of the above"]
[null,null,null,"Women appear to be more willing to take on debt to stay in school"]
[null,null,null,"Women drop out at lower rates than do men"]
[null,null,null,"All of the above"]
[null,null,"What percentage of professional jobs are held by women?","52%","52%"]
[null,null,null,"47%"]
[null,null,null,"60%"]
[null,null,null,"25%"]
[null,null,"Which of the following is true of women in the professional fields?","Women earn more professional degrees than do men","All of these"]
[null,null,null,"Women make up about half of the professional labor force"]
[null,null,null,"Women tend to be concentrated in administrative positions"]
[null,null,null,"All of these"]
[null,null,"What were Sarah and Richard trying to discover?","How to increase women’s leadership in their organization","How to increase women’s leadership in their organization"]
[null,null,null,"How to prevent sexual harassment"]
[null,null,null,"Why women were not attracted to their industry"]
[null,null,null,"None of these"]
[null,null,"What surprised Richard?","How few women worked for their organization","How many women worked for their organization"]
[null,null,null,"How many women leaders there actually were"]
[null,null,null,"How many women worked for their organization"]
[null,null,null,"None of these"]
[]
["Module Three:  The Leadership Gap\t","Women are Underrepresented in Leadership\t","Which of the following is true of women in leadership?","They are underrepresented in all industries","They are underrepresented in all industries"]
[null,"Women in Executive Positions\t",null,"They are only underrepresented in industries where there are few women"]
[null,"Women in Finance, Health Care, and Law\t",null,"They are overrepresented in many industries"]
[null,"Historical Trends\t",null,"None  of the above"]
[null,"Case Study\t","Where does the United States rank in terms of women in leadership?","10th out of 100","98th out of 100"]
[null,null,null,"50th out of 100"]
[null,null,null,"98th out of 100"]
[null,null,null,"2nd out of 100"]
[null,null,"How many Fortune  companies have female CEOs?","12%","Less than 5%"]
[null,null,null,"Less than 5%"]
[null,null,null,"16%"]
[null,null,null,"25%"]
[null,null,"What percentage of the top earners in the US are women?","50%","Less than 10%"]
[null,null,null,"15%"]
[null,null,null,"30%"]
[null,null,null,"Less than 10%"]
[null,null,"What percentage of the workforce do women make up in the healthcare industry?","25%","78%"]
[null,null,null,"78%"]
[null,null,null,"90%"]
[null,null,null,"None of these"]
[null,null,"How many financial organizations have a female CEO?","50%","0"]
[null,null,null,"15%"]
[null,null,null,"10%"]
[null,null,null,"0"]
[null,null,"Which of the following is true of women’s participation in the US labor force?","All of these","All of these"]
[null,null,null,"It is the highest it has ever been"]
[null,null,null,"It has grown steadily over the last 30 years"]
[null,null,null,"It is expected to continue to grow"]
[null,null,"By , how many American women are expected to be in the paid labor force?","30 million","78 million"]
[null,null,null,"100 million"]
[null,null,null,"78 million"]
[null,null,null,"10 million"]
[null,null,"What surprised Caitlin when she first got to the conference?","How few women there were","How many women there were"]
[null,null,null,"How many women there were"]
[null,null,null,"How few men there were"]
[null,null,null,"Nothing"]
[null,null,"What did Trevor think explained the lack of women in executive positions?","Their company did not a well-defined management track","Women did not seek higher education such as MBAs"]
[null,null,null,"Their company had incompetent managers"]
[null,null,null,"Women are less intelligent"]
[null,null,null,"Women did not seek higher education such as MBAs"]
[]
["Module Four: Barriers to Women’s Leadership\t","Gender Differences are Overemphasized\t","Which of the following is true of gender differences?","All of these","All of these"]
[null,"Gender Differences are Undervalued\t",null,"They are the result mostly of society"]
[null,"Women Lack Professional Networks\t",null,"They can be overemphasized"]
[null,"Work and Family Conflict\t",null,"They can be a barrier to women’s leadership"]
[null,"Case Study\t","Gender differences are commonly used to do which of the following?","Limit men’s participation in leadership","Justify women’s underrepresentation in leadership"]
[null,null,null,"Justify women’s overrepresentation in leadership"]
[null,null,null,"Identify management candidates"]
[null,null,null,"Justify women’s underrepresentation in leadership"]
[null,null,"What should we do with gender differences?","Focus on them","Value them"]
[null,null,null,"Value them"]
[null,null,null,"Ignore them"]
[null,null,null,"Eradicate them"]
[null,null,"Which of the following tends to be true of women?","They focus on interpersonal relationships","All of these"]
[null,null,null,"They are collaborative"]
[null,null,null,"All of these"]
[null,null,null,"They value diversity"]
[null,null,"Which of the following is true of women and professional networks?","All of these","All of these"]
[null,null,null,"They often miss out on networking opportunities"]
[null,null,null,"They often lack large professional networks"]
[null,null,null,"They often are excluded from men’s networks"]
[null,null,"Which of the following poses a barrier to women’s professional networks?","Lack of a cultural script for professional male-female relationships","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Discomfort around men"]
[null,null,null,"Family obligations"]
[null,null,"Which of the following is true of women?","They provide the majority of childcare","All of the above"]
[null,null,null,"They provide the majority of elder care"]
[null,null,null,"They perform the majority of housework"]
[null,null,null,"All of the above"]
[null,null,"How can work-family conflict pose a barrier to women’s leadership?","It causes them to miss networking opportunities","All of these"]
[null,null,null,"It may be seen as putting work “second”"]
[null,null,null,"It may be used to justify passing a woman over for promotion"]
[null,null,null,"All of these"]
[null,null,"Who advised Meryn?","Friend","Manager"]
[null,null,null,"Mentor"]
[null,null,null,"Manager"]
[null,null,null,"No one"]
[null,null,"What did Rick encourage Meryn to do?","Get a baby sitter","Contact the group organizer and explain her situation"]
[null,null,null,"Give up her managerial goals"]
[null,null,null,"None of these"]
[null,null,null,"Contact the group organizer and explain her situation"]
[]
["Module Five: Traits of Women’s Management\t","Women Lead By Uniting Diverse Groups\t","Women tend to lead by doing which of these?","Uniting diverse groups","Uniting diverse groups"]
[null,"Women Value Work-Life Balance\t",null,"Fostering competition"]
[null,"Women Value Interpersonal Relationships\t",null,"Focusing on results"]
[null,"Women Value Accountability\t",null,"None of these"]
[null,"Case Study\t","How does uniting diverse groups benefit the organization?","It fosters a sense of teamwork","All of these"]
[null,null,null,"All of these"]
[null,null,null,"It encourages collaboration"]
[null,null,null,"It establishes shared goals"]
[null,null,"Which is true of women leaders and work-life balance?","They ignore it","They value it"]
[null,null,null,"They value it"]
[null,null,null,"They discourage it"]
[null,null,null,"They think it is trivial"]
[null,null,"In what ways do women leaders foster work-life balance?","Creating family friendly policies","All of these"]
[null,null,null,"Not penalizing employees who do not work overtime"]
[null,null,null,"Offering flexible work options"]
[null,null,null,"All of these"]
[null,null,"Which of the following is true of women leaders and interpersonal relationships?","All of these","All of these"]
[null,null,null,"They value them"]
[null,null,null,"They spend time building them"]
[null,null,null,"They encourage employees to foster them"]
[null,null,"Women’s conversation style is often referred to as which of the following? ","Report talk","Rapport talk"]
[null,null,null,"Gossip"]
[null,null,null,"Rapport talk"]
[null,null,null,"Small talk"]
[null,null,"Which is true of women leaders and accountability?","They value it","They value it"]
[null,null,null,"They avoid it"]
[null,null,null,"They disregard it"]
[null,null,null,"None of these"]
[null,null,"What does a culture of accountability do?","Encourage transparency","All of these"]
[null,null,null,"Encourage honesty"]
[null,null,null,"All of these"]
[null,null,null,"Foster healthy interpersonal relationships"]
[null,null,"How did Linda’s direct reports view her at first?","With admiration","With skepticism"]
[null,null,null,"With skepticism"]
[null,null,null,"Ambivalently"]
[null,null,null,"Hostilely"]
[null,null,"What did Linda promote?","Work-life balance","All of these"]
[null,null,null,"Relationships"]
[null,null,null,"Collaboration"]
[null,null,null,"All of these"]
[]
["Module Six: Benefits of Women’s Leadership\t","Greater Collaboration\t","Greater collaboration tends to foster which of the following?","All of these","All of these"]
[null,"Culture of Work-Life Balance\t",null,"Stronger relationship"]
[null,"Culture of Accountability\t",null,"Higher morale"]
[null,"Assists in Recruiting Millennials\t",null,"Common goals"]
[null,"Case Study\t","Women leaders tend to foster which of the following?","More independence","Greater collaboration"]
[null,null,null,"Greater collaboration"]
[null,null,null,"Competition"]
[null,null,null,"Lack of personal accountability"]
[null,null,"What does a culture of work life balance foster?","Greater employee satisfaction","All of these"]
[null,null,null,"Better retention"]
[null,null,null,"All of these"]
[null,null,null,"Sense that the organization values employees"]
[null,null,"A culture of work life balance may reduce which of the following?","Employee turnover","All the above"]
[null,null,null,"Absenteeism"]
[null,null,null,"Burnout"]
[null,null,null,"All the above"]
[null,null,"Which is NOT true of a culture of accountability?","People take responsibility for their actions.","People seek to blame others for errors."]
[null,null,null,"People seek to blame others for errors."]
[null,null,null,"People are recognized for their efforts"]
[null,null,null,"None of these"]
[null,null,"Which of the following is true of the benefits of a culture of accountability?","People feel a greater sense of trust in the organization","All of these"]
[null,null,null,"People are not afraid to speak up"]
[null,null,null,"It can reduce undesirable and even illegal behavior"]
[null,null,null,"All of these"]
[null,null,"Which is true of millennials and women’s leadership?","All of these","All of these"]
[null,null,null,"Millennials value women’s leadership"]
[null,null,null,"Millennials seek out organizations that foster women leaders"]
[null,null,null,"Millennials are less likely to want to work for organizations with no women leaders"]
[null,null,"Having women in leadership positions does what in terms of recruiting millennials?","Makes it more difficult","Assists in it"]
[null,null,null,"Nothing"]
[null,null,null,"Assists in it"]
[null,null,null,"Is only beneficial in recruiting women"]
[null,null,"What did Rolf and Samir notice about the other booths?","They had women representatives","They had women representatives"]
[null,null,null,"They were interviewing on the spot"]
[null,null,null,"They had little traffic"]
[null,null,null,"They had better displays"]
[null,null,"How did students react to Rolf and Samir’s booth when they found out there were no women on the board?","Hostilely","With disinterest"]
[null,null,null,"With great interest"]
[null,null,null,"With disinterest"]
[null,null,null,"None of these"]
[]
["Module Seven: Nurture Women’s Leadership\t","Actively Recruit Women\t","Which is true of recruiting women?","They are recruited along with men, in the same ways","Organizations should actively recruit women"]
[null,"Create and Encourage Networking Opportunities\t",null,"Organizations should actively recruit women"]
[null,"Pair Women with Mentors in Leadership\t",null,"It is illegal to specifically recruit women"]
[null,"Create and Encourage Training Opportunities\t",null,"None of the above"]
[null,"Case Study\t","Which if true of actively recruiting women?","It should be a part of your overall recruiting plan","All of these"]
[null,null,null,"It demonstrates that the organization values women’s leadership"]
[null,null,null,"All of these"]
[null,null,null,"It may require recruiting through new and different channels"]
[null,null,"How can you encourage women’s networking?","All of these","All of these"]
[null,null,null,"Create a women’s networking group"]
[null,null,null,"Encourage women to network with male peers"]
[null,null,null,"Encourage women to join professional women’s organizations"]
[null,null,"Which is true of women and networking?","Women are more skilled at networking than men","Women’s lack of networks may hold them back professionally"]
[null,null,null,"Men are more skilled at networking than women"]
[null,null,null,"Women succeed best without networks"]
[null,null,null,"Women’s lack of networks may hold them back professionally"]
[null,null,"All but which of the following is true of pairing women with mentors?","Mentors serve as support for women ","Mentors hinder the development of women leaders"]
[null,null,null,"Mentors provide models for aspiring women leaders"]
[null,null,null,"Mentors hinder the development of women leaders"]
[null,null,null,"Mentors can help empower women leaders"]
[null,null,"You should encourage new managers to do which of the following?","Seek out a mentor in the organization","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Mentor their own direct reports"]
[null,null,null,"Seek out multiple mentors if it is appropriate"]
[null,null,"Which is true of creating training opportunities for women?","They are a vital part of developing women’s leadership","They are a vital part of developing women’s leadership"]
[null,null,null,"Trainings should always be geared towards both genders"]
[null,null,null,"It sets a poor example to create training specifically for women"]
[null,null,null,"None of these"]
[null,null,"Which of the following is true when developing and encouraging training for women?","Encourage them to attend trainings that are for both men and women","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Develop training and development opportunities that are specifically for women"]
[null,null,null,"Encourage women to partake of training and development through women’ organizations."]
[null,null,"How did Eva feel about her career trajectory?","Frustrated","Frustrated"]
[null,null,null,"Confident"]
[null,null,null,"Incompetent"]
[null,null,null,"Depressed"]
[null,null,"What did Jackson find?","That Eva was not a good management candidate","That women were not going through the Management Intensive"]
[null,null,null,"That Eva had refused to go through the Management Intensive"]
[null,null,null,"That women were not going through the Management Intensive"]
[null,null,null,"None of these"]
[]
["Module Eight: Actively Recruit Women\t","Discover Your Barriers to Hiring\t","Which of the following may be a barrier to hiring women?","Lack of women in leadership positions","All of these"]
[null,"Discover Your Barriers to Retention\t",null,"Lack of coverage for pregnancy and contraception in health benefits"]
[null,"Recruit via Women’s Organizations\t",null,"Organizational culture of sexism"]
[null,"Create and Promote a Woman-Friendly Culture\t",null,"All of these"]
[null,"Case Study\t","How can you discover barriers to hiring women?","Read research on gender issues in hiring","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Interview women employees"]
[null,null,null,"Review internal policies and procedures with an eye to women’s concerns"]
[null,null,"Which of the following may present a barrier to retention of women employees?","Lack of potential for advancement","All of these"]
[null,null,null,"Pay inequities between men and women"]
[null,null,null,"All of these"]
[null,null,null,"Organizational history of sexual harassment"]
[null,null,"Which of the following can help us recruit women?","All of these","All of these"]
[null,null,null,"Professional organizations in our industries"]
[null,null,null,"Professional organizations geared toward women"]
[null,null,null,"Women’s groups on college campuses"]
[null,null,"How can the annual review help us identify management candidates?","All of these","All of these"]
[null,null,null,"It is an opportunity to discuss the employee’s goals"]
[null,null,null,"It highlights the employee’s strengths"]
[null,null,null,"It provides information about the employee’s development needs"]
[null,null,"What should you ask the employee about in the annual review?","His or her professional goals","None of these"]
[null,null,null,"None of these"]
[null,null,null,"His or her strengths"]
[null,null,null,"His or her development plans"]
[null,null,"Which of the following is true of recruiting via women’s organizations?","It should never be done as it violates EEOC rules","It is an excellent way to find women candidates at many career stages"]
[null,null,null,"It is an excellent way to find women candidates at many career stages"]
[null,null,null,"It is only necessary if women are underrepresented in your field"]
[null,null,null,"It is only useful for finding executives"]
[null,null,"How can your organization promote a woman-friendly culture?","Zero tolerance for sexism and discrimination","All of these"]
[null,null,null,"Ensure equal pay for men and women who do the same work"]
[null,null,null,"Provide benefits such as maternity leave and contraception coverage"]
[null,null,null,"All of these"]
[null,null,"What was Bjorn’s organization lacking?","Talent ","A woman friendly culture"]
[null,null,null,"A woman friendly culture"]
[null,null,null,"Women at any level"]
[null,null,null,"Funding"]
[null,null,"Where did Bjorn get his information?","His manager","A women’s professional organization"]
[null,null,null,"A women’s professional organization"]
[null,null,null,"One of his direct reports"]
[null,null,null,"His wife"]
[]
["Module Nine: Encourage Networking Opportunities\t","Create a Women’s Networking Group\t","Which of the following are ways to encourage women’s networking?","All of these","All of these"]
[null,"Encourage Women to Join Organizations\t",null,"Create a women’s networking group "]
[null,"Networking Builds Confidence\t",null,"Encourage women to join professional women’s organizations"]
[null,"Networking and Recruiting\t",null,"Encourage women to join professional organizations with women’s sections or caucuses"]
[null,"Case Study\t","After you form a women’s networking group, you should do which of the following?","Let it run itself","Make women aware of it"]
[null,null,null,"Wait for women to ask about it"]
[null,null,null,"Make women aware of it"]
[null,null,null,"None of these"]
[null,null,"What do professional networking organizations do?","Help women network with others outside their organization","All of the above"]
[null,null,null,"Serve as a source of information about women’s concerns in the workplace"]
[null,null,null,"Serve as a source of recruitment of talented women"]
[null,null,null,"All of the above"]
[null,null,"When possible, you should do which of the following?","Subsidize professional organization membership fees","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Encourage women to present at professional conferences"]
[null,null,null,"Help defray the cost of professional conference attendance"]
[null,null,"What does networking build?","Confidence","Confidence"]
[null,null,null,"Conflict"]
[null,null,null,"Competition"]
[null,null,null,"None of these"]
[null,null,"Networking does which of the following?","Builds individual employee confidence","All of these"]
[null,null,null,"Builds confidence in women’s leadership in your organization"]
[null,null,null,"Provides development opportunities "]
[null,null,null,"All of these"]
[null,null,"How can networking help with recruiting?","All of these","All of these"]
[null,null,null,"By bringing your organization to the attention of candidates"]
[null,null,null,"By allowing employees to refer their talented colleagues to the organization"]
[null,null,null,"By serving as a way to advertise open positions"]
[null,null,"What can mentors do when there is a clear management track?","Retire early","Develop their successors from the earliest stage"]
[null,null,null,"Delegate work"]
[null,null,null,"Share the spotlight"]
[null,null,null,"Develop their successors from the earliest stage"]
[null,null,"Why did Dorinda leave her old job?","She got fired","She had no room for advancement"]
[null,null,null,"She had no room for advancement"]
[null,null,null,"She moved to a new city"]
[null,null,null,"None of the above"]
[null,null,"What did TechCorp have that helped Dorinda?","A women’s peer networking group","A women’s peer networking group"]
[null,null,null,"An external consultant"]
[null,null,null,"Flextime"]
[null,null,null,"Higher pay"]
[]
["Module Ten: Pair Women with Mentors\t","Benefits of Mentoring\t","What should we do for women employees?","Pair them with mentors","Pair them with mentors"]
[null,"Think Creatively\t",null,"Criticize them"]
[null,"Incorporate Mentoring at Every Stage\t",null,"Defend them"]
[null,"Encourage Women to Mentor\t",null,"Ignore them"]
[null,"Case Study\t","What is a benefit of mentoring for mentees?","Builds their confidence","Helps them grow"]
[null,null,null,"Shows confidence in them."]
[null,null,null,"Helps them grow"]
[null,null,null,"All of these"]
[null,null,"What should you do if you cannot find a suitable female mentor for a woman?","Do not pair her with a mentor","Pair her with a suitable male mentor"]
[null,null,null,"Pair her with a suitable male mentor"]
[null,null,null,"Hire someone to mentor her"]
[null,null,null,"None of these"]
[null,null,"Which is a way to think creatively about mentoring?","Encourage the employee to seek multiple mentors","All of the above"]
[null,null,null,"Encourage the employee to seek a mentor outside the organization"]
[null,null,null,"Pair the employee with a mentor who has a different specialty than she does"]
[null,null,null,"All of the above"]
[null,null,"When should mentoring be incorporated into an employee’s career?","When she reaches management","At every stage"]
[null,null,null,"At every stage"]
[null,null,null,"When she threatens to quit"]
[null,null,null,"For the first year only"]
[null,null,"Which is true of mentoring across the career?","Employees may work with one mentor long term","All of these"]
[null,null,null,"Employees may work with different mentors at different times"]
[null,null,null,"All of these"]
[null,null,null,"Employees may be both mentor and mentee"]
[null,null,"Which is true of being a mentor?","All of these","All of these"]
[null,null,null,"It has benefits for the mentor as well as the mentee"]
[null,null,null,"It is an opportunity to demonstrate expertise"]
[null,null,null,"It is an opportunity demonstrate leadership"]
[null,null,"Female employees should be encouraged to do what?","Step aside","Mentor employees of all genders"]
[null,null,null,"Mentor only other female employees"]
[null,null,null,"Mentor only male employees"]
[null,null,null,"Mentor employees of all genders"]
[null,null,"How did TechCorp approach mentoring?","Creatively","Creatively"]
[null,null,null,"Traditionally"]
[null,null,null,"Lazily"]
[null,null,null,"None of these"]
[null,null,"What did Suzette encourage Dorinda to do?","Find a new mentor","Become a mentor herself"]
[null,null,null,"Become a mentor herself"]
[null,null,null,"Seek out more training"]
[null,null,null,"Brainstorm"]
[]
["Module Eleven: Create Educational Opportunities\t","Encourage the Learning of Leadership Skills\t","What type of opportunities should you provide women employees?","Educational","Educational"]
[null,"Internal Programs and Trainings\t",null,"Punishment"]
[null,"Outside Training and Workshops\t",null,"Financial"]
[null,"Encourage Training at Every Stage of the Career\t",null,"Personal"]
[null,"Case Study\t","Which type of skills should you encourage the learning of?","Management","Leadership"]
[null,null,null,"Leadership"]
[null,null,null,"None of these"]
[null,null,null,"Interpersonal"]
[null,null,"When should you offer internal trainings?","When there has been an error","Consistently"]
[null,null,null,"When technology changes"]
[null,null,null,"Consistently"]
[null,null,null,"Never "]
[null,null,"How can a women’s peer networking group help with internal training?","They can help determine what women need and want to learn","All of the above"]
[null,null,null,"They can provide expertise in developing training"]
[null,null,null,"They can help facilitate training"]
[null,null,null,"All of the above"]
[null,null,"Which of the following is true of external training?","They should be avoided because of the expense","They can be a useful tool alongside internal training"]
[null,null,null,"They should only be a last resort"]
[null,null,null,"They can entirely replace internal training"]
[null,null,null,"They can be a useful tool alongside internal training"]
[null,null,"What should the organization do in regard to external training?","Encourage it","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Subsidize it"]
[null,null,null,"Provide information about it"]
[null,null,"How can you encourage education at every career stage?","All of these","All of these"]
[null,null,null,"Include it in development plans"]
[null,null,null,"Require it of employees"]
[null,null,null,"Encourage employees to seek it out"]
[null,null,"Which is true of education?","It can present growth opportunities","All of these"]
[null,null,null,"It can build a leader’s  confidence"]
[null,null,null,"All of these"]
[null,null,null,"It should be used across the career "]
[null,null,"Who met with Dorinda?","Her mentor and manager","Her mentor and manager"]
[null,null,null,"Just her manager"]
[null,null,null,"Her HR rep"]
[null,null,null,"None of these"]
[null,null,"What did Clive recommend for Dorinda?","Joining groups","Taking a training course"]
[null,null,null,"Taking a training course"]
[null,null,null,"Ending their relationship"]
[null,null,null,"Finding a new  mentor"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A63 - Workplace Diversity","index":17,"n_rows":422,"n_cols":5,"rows_kept":422,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Pre-Course Reading\t"]
[null,"Action Plans and Evaluation Forms\t"]
[]
["Module Two: Understanding Diversity\t","Related Terms and Concepts\t","What is diversity?","A part of a population differing from others in some characteristics, and often subjected to differential treatment.","The inclusion of a wide variety of people of different races or cultures in a group or organization."]
[null,"A Brief History\t",null,"The inclusion of a wide variety of people of different races or cultures in a group or organization."]
[null,"A Legal Overview\t",null,"The exclusion of a wide variety of people of different races or cultures in a group or organization."]
[null,null,null,"The ever-changing values, traditions, social and political relationships, and worldview shared by a group of people."]
[null,null,"Which term means \"The same kind of belief systems and behaviors, both personal and institutional, directed against individuals or groups based on their gender, ethnic group, social class, language, or other perceived differences\"?","Affirmative Action","Discrimination"]
[null,null,null,"Ethnocentrism"]
[null,null,null,"Minorities"]
[null,null,null,"Discrimination"]
[null,null,"What term is considered to be a part of a population differing from others in some characteristics and is often subjected to differential treatment?","Ageism","Minorities"]
[null,null,null,"Equal opportunity"]
[null,null,null,"Minorities"]
[null,null,null,"Race"]
[null,null,"What pivotal Supreme Court decision in  opened the door to diversity and affirmative action laws, events and groups in the United States?","EEOC v. NAACP","Brown v. Board of Education of Topeka"]
[null,null,null,"Brown v. EEOC"]
[null,null,null,"EEOC v. Board of Education of Topeka"]
[null,null,null,"Brown v. Board of Education of Topeka"]
[null,null,"What is affirmative action, or policies that take race, ethnicity, or gender into consideration, attempting to promote?","Equal opportunity","Equal opportunity"]
[null,null,null,"Racism"]
[null,null,null,"Culture"]
[null,null,null,"Ableism"]
[null,null,"Who was responsible for the creation of the Equal Employment Opportunity Commission that led to the formation of the EEOC? ","NAACP","President John F. Kennedy"]
[null,null,null,"Brown v. Board of Education of Topeka"]
[null,null,null,"President John F. Kennedy"]
[null,null,null,"President Dwight D. Eisenhower"]
[null,null,"What is the Equal Employment Opportunity Commission (EEOC) charged with?","Including a wide variety of people of different races or cultures in a group or organization.","Enforcing anti-discrimination laws by preventing employment discrimination and resolving complaints."]
[null,null,null,"Accepting multiple ethnic cultures, for practical reasons and/or for the sake of diversity and applied to the demographic make-up of a specific place."]
[null,null,null,"Enforcing anti-discrimination laws by preventing employment discrimination and resolving complaints."]
[null,null,null,"Directing behaviors against individuals or groups based on their gender, ethnic group, social class, language, or other perceived differences."]
[null,null,"Why was Title VII of the Civil Rights Act created?","Prohibits discrimination against qualified individuals with disabilities who work.","Prohibit employment discrimination based on race, color, religion, sex, or national origin."]
[null,null,null,"Prohibit employment discrimination based on race, color, religion, sex, or national origin."]
[null,null,null,"Protects individuals who are 40 years of age or older."]
[null,null,null,"Protects men and women who perform substantially equal work in the same establishment from sex-based wage discrimination."]
[null,null,"What act protects federal employees from job discrimination discriminating for or against employees or applicants for employment on the basis of race, color, national origin, religion, sex, age, or disability? ","Civil Service Reform Act","Civil Service Reform Act"]
[null,null,null,"Civil Rights Act"]
[null,null,null,"Equal Pay Act"]
[null,null,null,"Equal Employment Opportunity Act"]
[null,null,"What are three civil rights organizations active in the US today?","NOW, LULAC, ADEA","NAACP, AARP, LULAC"]
[null,null,null,"NOW, AARP, EPA"]
[null,null,null,"NAACP, AARP, ADEA"]
[null,null,null,"NAACP, AARP, LULAC"]
[]
["Module Three: Understanding Stereotypes\t","Stereotypes vs. Biases\t","What statement is helpful to remember to use to avoid stereotyping?","Once a person's stereotype is understood, they can be treated differently","Treat each and every person you encounter with respect and dignity"]
[null,"Identifying Your Baggage\t",null,"Most or all members of an ethnic or racial group are the same"]
[null,"Understanding What This Means\t",null,"Treat each and every person you encounter with respect and dignity"]
[null,null,null,"Some differences can be seen by just looking at a person"]
[null,null,"What is the definition of a stereotype?","A conventional, formulaic, and oversimplified conception, opinion, or image.","A conventional, formulaic, and oversimplified conception, opinion, or image."]
[null,null,null,"A system of privilege and penalty based on one's race."]
[null,null,null,"The ever-changing values, traditions, social and political relationships, and worldview shared by a group of people."]
[null,null,null,"Discriminatory beliefs and behaviors based on ethnic differences."]
[null,null,"What would someone who stereotypes generally believe?","That all races and cultures should be treated with dignity and respect.","That most or all members of an ethnic or racial group are the same."]
[null,null,null,"That equal opportunity is an important part of the workplace."]
[null,null,null,"That most or all members of an ethnic or racial group are the same."]
[null,null,null,"That harassment in the workplace is a necessary evil."]
[null,null,"What is an example of a word not typically used with stereotyping?","Clannish","Direct"]
[null,null,null,"Direct"]
[null,null,null,"Aggressive"]
[null,null,null,"Lazy"]
[null,null,"What can be defined as a preference or an inclination, especially one that inhibits impartial judgment?","Discrimination","Bias"]
[null,null,null,"Racism"]
[null,null,null,"Stereotype"]
[null,null,null,"Bias"]
[null,null,"What is an example of bias?","\"Fareed Singh is joining the IT staff.\"","“Jane González, who has a degree, will be joining our staff.”"]
[null,null,null,"\"Cameron Carter, who was a manager and trainer in his last job, works as a district manager here.\""]
[null,null,null,"\"Barbie Wu, who started with us last year, is leaving the company.\""]
[null,null,null,"“Jane González, who has a degree, will be joining our staff.”"]
[null,null,"What is defined as intangible things (as feelings, circumstances, or beliefs) that get in the way?","Baggage","Baggage"]
[null,null,null,"Luggage"]
[null,null,null,"Stereotypical statements"]
[null,null,null,"Bias"]
[null,null,"Though often people are unaware of what constitutes their baggage, what could one do to begin to uncover it?","Talk to your direct manager in depth about your biases.","Monitor your thoughts when you come across someone of a different race, culture, or background."]
[null,null,null,"Step in to protect others from discrimination in the workplace."]
[null,null,null,"Learn to place people into categories."]
[null,null,null,"Monitor your thoughts when you come across someone of a different race, culture, or background."]
[null,null,"How can stereotyping be unlearned?","By intervention from the EEOC","With practice"]
[null,null,null,"With help from co-workers"]
[null,null,null,"With practice"]
[null,null,null,"It can't. It is always present"]
[null,null,"How does knowing as much as you can about your own ethnocentrisms help?","It helps us remember not to judge ourselves.","It helps you recognize how discomfort with differences can prevent you from seeing others as \"fully human”."]
[null,null,null,"It helps you recognize how discomfort with differences can prevent you from seeing others as \"fully human”."]
[null,null,null,"It helps us label different racial, cultural, or other groups as superior or inferior."]
[null,null,null,"It helps us add qualifiers or information to spoken statements."]
[]
["Module Four: Breaking Down the Barriers\t","Changing Your Personal Approach\t","Who is responsible for changing our stereotypes and breaking down the barriers?","Upper management","Each person in the workplace is responsible"]
[null,"Encouraging Workplace Changes\t",null,"Lower level employees"]
[null,"Encouraging Social Changes\t",null,"Human resources"]
[null,null,null,"Each person in the workplace is responsible"]
[null,null,"Rather than making sweeping generalizations, what should we do?","Try to get to know people as individuals","Try to get to know people as individuals"]
[null,null,null,"Reduce the stereotypes others have of us"]
[null,null,null,"Make assumptions based on memories from school, TV, and movies"]
[null,null,null,"Understand that everyone has stereotypes"]
[null,null,"How long does it typically take to make a judgment about someone?","60 sections","30 seconds"]
[null,null,null,"45 seconds"]
[null,null,null,"30 seconds"]
[null,null,null,"3 minutes"]
[null,null,"What is an example of a step to take to change your personal approach to diversity?","Periodically refine your judgment based on the opinions","Divide out the facts from your opinions, theories, and suppositions"]
[null,null,null,"Make judgments based only on feelings"]
[null,null,null,"Divide out the facts from your opinions, theories, and suppositions"]
[null,null,null,"Try to continue expanding your biases"]
[null,null,"When you have a stereotypical thought about a group that is different from you, what is a productive next step to take?","Discuss your thoughts with Human Resources","Follow it up with an alternative thought based on facts"]
[null,null,null,"Ignore the thought to avoid stereotyping"]
[null,null,null,"Watch media portrayals of stereotypes"]
[null,null,null,"Follow it up with an alternative thought based on facts"]
[null,null,"When you have a stereotypical thought about a group that is different from you, what is not a productive step to take?","Engage in honest dialogue with others about race","Say nothing, to avoid being found out"]
[null,null,null,"Collect information for yourself"]
[null,null,null,"Say nothing, to avoid being found out"]
[null,null,null,"Look for media portrayals of different races that are realistic and positive"]
[null,null,"Where do diversity initiatives start?","Top of a company","Change can be affected from any level"]
[null,null,null,"Middle management"]
[null,null,null,"Lower level employees"]
[null,null,null,"Change can be affected from any level"]
[null,null,"What is not a suggestion for a way to conduct a cultural audit in the workplace?","Learn some of the language of those in your community who speak other than standard English.","Learn some of the language of those in your community who speak other than standard English."]
[null,null,null,"Identify ways to value uniqueness among your colleagues."]
[null,null,null,"Suggest and take steps to implement discussions or workshops aimed at understanding and eliminating discrimination."]
[null,null,null,"Leave copies of publications that educate about diversity in sight."]
[null,null,"What is a suggestion to encourage breaking down stereotypical barriers in social, community, and other non-work settings?","Evaluate your buying habits so that you do support shops, companies, or personnel that follow discriminatory practices.","Take steps to implement discussions or workshops aimed at understanding and eliminating discrimination."]
[null,null,null,"Take steps to implement discussions or workshops aimed at understanding and eliminating discrimination."]
[null,null,null,"Learn about the values and beliefs of others in your work organization."]
[null,null,null,"Take steps to avoid discussions aimed at understanding and eliminating discrimination."]
[null,null,"As you gain more awareness and knowledge about groups different than you, what positive change will occur?","You will become better equipped to educate and challenge others about their stereotypes.","You will become better equipped to educate and challenge others about their stereotypes."]
[null,null,null,"You will investigate political candidates at all levels regarding their stance and activity against discrimination."]
[null,null,null,"You will learn that while we all have stereotypes, it's best not to discuss them openly."]
[null,null,null,"You will focus more on your opinions and less on facts when it comes to diversity."]
[]
["Module Five: Verbal Communication Skills\t","Listening and Hearing; They Aren’t the Same Thing\t","What is vital in understanding where verbal communication fits into diversity?","How to change your personal approach to diversity","Knowing how we use words to communicate"]
[null,"Asking Questions\t",null,"Knowing when to make sweeping generalizations"]
[null,"Communicating With Power\t",null,"Knowing how we use words to communicate"]
[null,null,null,"How to always say the right thing"]
[null,null,"What requires concentration to allow the brain to process the meaning from words and sentences?","Collecting information","Listening"]
[null,null,null,"Listening"]
[null,null,null,"Hearing"]
[null,null,null,"Stereotyping"]
[null,null,"Though adults can speak - words a minute, how many words can the brain think per minute?","60-100","400-500"]
[null,null,null,"100-200"]
[null,null,null,"200-300"]
[null,null,null,"400-500"]
[null,null,"What does the art of active listening allow us to do?","To continues to build on our biases.","To fully receive a message from another person."]
[null,null,null,"To fully receive a message from another person."]
[null,null,null,"To have time to tend to our other responsibilities. "]
[null,null,null,"To breeze over the multiple dimensions of the communication that makes up an entire message."]
[null,null,"What is an example of a barrier to listening effectively?","The level of clarity in the language.","The level of clarity in the language."]
[null,null,null,"In-person meetings."]
[null,null,null,"Using an interpreter."]
[null,null,null,"Being sensitive to the multiple dimensions of the communication."]
[null,null,"What is critical so that the message you are receiving is accurate and complete?","Open dialogue about race","Question-asking skills"]
[null,null,null,"Information gathering skills"]
[null,null,null,"Active listening skills"]
[null,null,null,"Question-asking skills"]
[null,null,"What is an example of an open question?","What time is the diversity training?","What are our benchmarks for improving our diversity training?"]
[null,null,null,"What are our benchmarks for improving our diversity training?"]
[null,null,null,"Who is giving the training on diversity?"]
[null,null,null,"Do we have a diversity program at our company?"]
[null,null,"What is an example of a clarifying question?","I heard your proposed budget number, but could I step out for a moment?","I heard your proposed budget number, but what sort of diversity program training modules can we really afford?"]
[null,null,null,"I heard your proposed budget number, but when is our next meeting?"]
[null,null,null,"I heard your proposed budget number, but what sort of diversity program training modules can we really afford?"]
[null,null,null,"I heard your proposed budget number, but when is the budget due?"]
[null,null,"What is a method you can use to make communication with a non-English speaking person more efficient and message-effective?","Use only closed questions","Draw a concept if you realize that words alone are not conveying it"]
[null,null,null,"Move closer"]
[null,null,null,"Understand that using hearing instruments can be tiring"]
[null,null,null,"Draw a concept if you realize that words alone are not conveying it"]
[null,null,"What is a suggestion for communicating with a person who is hearing impaired?","Take the surroundings into account","Take the surroundings into account"]
[null,null,null,"Enlist the assistance of a translator as necessary"]
[null,null,null,"Speak a bit more slowly than you normally do"]
[null,null,null,"Try different words that accomplish the same purpose"]
[]
["Module Six: Non-Verbal Communication Skills\t","Body Language\t","While interpreting body language is important, what is equally important?","To use body language instead of verbal communication.","To understand what your nonverbal communication is telling others."]
[null,"The Signals You Send to Others\t",null,"To understand what verbal communication is needed in every situation."]
[null,"It’s Not What You Say, It’s How You Say It\t",null,"To use closed questions whenever possible."]
[null,null,null,"To understand what your nonverbal communication is telling others."]
[null,null,"What can be defined as non-verbal communication involving the use of stylized gestures, postures, and physiologic signs that act as cues to other people?","Body language","Body language"]
[null,null,null,"Spoken language"]
[null,null,null,"Communication effectiveness"]
[null,null,null,"Ethnocentrism"]
[null,null,"What percent of American communication effectiveness is determined by nonverbal cues?","50%","93%"]
[null,null,null,"93%"]
[null,null,null,"97%"]
[null,null,null,"100%"]
[null,null,"What is an example of positive body language?","Staring","Fully facing"]
[null,null,null,"Hunched shoulders"]
[null,null,null,"Slouching"]
[null,null,null,"Fully facing"]
[null,null,"What are movements used to communicate needs, desires, and feelings to others?","Signals","Signals"]
[null,null,null,"Cultural awareness"]
[null,null,null,"Eye contact"]
[null,null,null,"Body Language"]
[null,null,"In China, what may a lack of eye contact indicate?","That a person is confident and favorable","A sign of respect"]
[null,null,null,"Avoiding a theft"]
[null,null,null,"A sign of respect"]
[null,null,null,"A sign of disrespect"]
[null,null,"Which statement is true about the social acceptability of gestures?","Gestures are a better means of communicating than spoken words.","Gestures vary greatly according to cultural norms."]
[null,null,null,"Gestures vary greatly according to cultural norms."]
[null,null,null,"Gestures hold the same meanings across cultures."]
[null,null,null,"More than 90% of gestures we send are socially acceptable."]
[null,null,"What should any non-verbal signals you send match?","Your workplace","Your words"]
[null,null,null,"Your body language"]
[null,null,null,"Your words"]
[null,null,null,"Your gestures"]
[null,null,"What warms up the tone of our voices?","Smiling","Smiling"]
[null,null,null,"Posture"]
[null,null,null,"A deeper voice"]
[null,null,null,"Practice"]
[null,null,"What is not a tip that can help you improve your communication?","Breathing from your diaphragm.","Drinking caffeine to keep yourself alert while talking."]
[null,null,null,"Recording your voice and listening to the playback."]
[null,null,null,"Enlisting a colleague or family member to get feedback about the tone of your voice."]
[null,null,null,"Drinking caffeine to keep yourself alert while talking."]
[]
["Module Seven: Being Proactive\t","Encouraging Diversity in the Workplace\t","Which organizations will have the most success implementing and enhancing diversity programs?","Organizations with no history of employee harassment.","Organizations who address diversity proactively."]
[null,"Preventing Discrimination\t",null,"Organizations that address diversity when necessary."]
[null,"Ways to Discourage Discrimination\t",null,"Organizations with more than 50 employees."]
[null,null,null,"Organizations who address diversity proactively."]
[null,null,"What is not an example of a benefit a diversity program would offer to the company?","Improved verbal communication between upper management and lower level employees","Improved verbal communication between upper management and lower level employees"]
[null,null,null,"Becoming and being perceived as an employer of choice"]
[null,null,null,"Improved decision-making processes and capabilities"]
[null,null,null,"Fewer lawsuits"]
[null,null,"What is a key trait common to successful organizations that encourage and support diversity in their workplaces?","Make diversity a part of as few initiatives as possible","Promote ownership of issues throughout the organization"]
[null,null,null,"Behave reactively"]
[null,null,null,"Promote ownership of issues throughout the organization"]
[null,null,null,"Think and behave exclusively"]
[null,null,"Who could conduct a strategic plan allowing the organization to begin to work the vision initiatives?","A task force","All of the above"]
[null,null,null,"A change management team"]
[null,null,null,"A diversity council"]
[null,null,null,"All of the above"]
[null,null,"Who would conduct a diversity audit to gauge where the organization is now, and where it wants to be?","A task force","A diversity council or team"]
[null,null,null,"A change management team"]
[null,null,null,"A diversity council or team"]
[null,null,null,"All of the above"]
[null,null,"What is a typical project that could emerge after a diversity audit?","Marketing and promotion of the diversity program with and inside the company","Creation of a corporate diversity policy"]
[null,null,null,"A job development system using stereotypes about diverse groups"]
[null,null,null,"Creation of a corporate diversity policy"]
[null,null,null,"Creating an exclusionary culture"]
[null,null,"When building a diversity training program, what is often the next step?","Conducting a needs analysis","Both a and b"]
[null,null,null,"Creating a diversity awareness training program"]
[null,null,null,"Creating an initiative to increase productivity in the workplace"]
[null,null,null,"Both a and b"]
[null,null,"What is not an example of a topic typically included in a diversity training program?","The dynamics of discrimination","Understanding the issues of sexual harassment and the investigation process"]
[null,null,null,"Understanding the issues of sexual harassment and the investigation process"]
[null,null,null,"Results of the initial diversity audit"]
[null,null,null,"Action plans for personal and workgroup follow-up"]
[null,null,"What is a policy that organizations should develop?","An anti-discrimination policy","An anti-discrimination policy"]
[null,null,null,"The Society for Human Resource Management"]
[null,null,null,"An exclusionary policy"]
[null,null,null,"An non-action policy"]
[null,null,"Which of these is a tip for stemming potential discriminatory or offensive behaviors and actions?","Understand that the needs of each ethnic, cultural, disability or lifestyle group are typically similar.","Create an atmosphere where protected group members feel comfortable."]
[null,null,null,"Create an atmosphere where protected group members feel comfortable."]
[null,null,null,"If you hear or observe something questionable or disconcerting, stay quiet."]
[null,null,null,"Never work within the framework of federal and state laws."]
[]
["Module Eight: Coping with Discrimination\t","Identifying If You Have Been Discriminated Against\t","In spite of laws and significant progress in the U.S. workplace, what is still pervasive?","Termination","Discrimination"]
[null,"Methods of Reprisal\t",null,"Nepotism"]
[null,"Choosing a Course of Action\t",null,"Discrimination"]
[null,null,null,"Negativity"]
[null,null,"If you have been the victim of discrimination at work, what would your legal protections in the workplace depend on?","Your profession","All of the above"]
[null,null,null,"The size of your employer"]
[null,null,null,"Where you live"]
[null,null,null,"All of the above"]
[null,null,"If you have been the victim of discrimination at work, what is a legal protection you may have a right to?","The right to take a sabbatical","The right to a safe workplace"]
[null,null,null,"The right to be paid the maximum wage"]
[null,null,null,"The right to a safe workplace"]
[null,null,null,"All of the above"]
[null,null,"If members of a particular ethnic group are experiencing high turnover, what might this indicate?","That the environment is not conducive to diversity, and can suggest discrimination.","That the environment is not conducive to diversity, and can suggest discrimination."]
[null,null,null,"That a wage survey is needed to detect signs of racism."]
[null,null,null,"That this is a case of individual stories and experiences."]
[null,null,null,"That you would have to try to discern whether the particular ethnic groups’ individuals are the best candidates for the promotional opportunities."]
[null,null,"What is not an example of possible workplace discrimination?","A computer programmer who became blind is not provided screen reader equipment by her employer.","For the same infraction, both employees receive a warning."]
[null,null,null,"For the same infraction, both employees receive a warning."]
[null,null,null,"Engineers over age fifty at an aerospace company are not invited to training programs for new technology."]
[null,null,null,"At a large retail company, saleswomen are paid less per hour for work in the same job description as salesmen."]
[null,null,"If you witness a case of potential discrimination at work, but are unsure if discrimination has taken place, what should you do first?","Alert the persons involved.","Find and read your organization’s discrimination and complaint policy."]
[null,null,null,"Find and read your organization’s discrimination and complaint policy."]
[null,null,null,"Consult with someone at the top of the company."]
[null,null,null,"Ask for a meditation to take place."]
[null,null,"If you suspect that you are being discriminated against, what is the first step to take?","Have the company proceed with an investigation.","Gather documentation and talk with your co-workers."]
[null,null,null,"Remain calm and wait until things have \"cooled off\" to say something."]
[null,null,null,"Have your immediate superior speak with your co-workers about the discrimination."]
[null,null,null,"Gather documentation and talk with your co-workers."]
[null,null,"Before having a discussion with your employer about a discrimination claim, what should you do first?","Write a brief summary of what has gone wrong and your recommendation for resolving the problem.","Write a brief summary of what has gone wrong and your recommendation for resolving the problem."]
[null,null,null,"Gain agreement about what will happen next."]
[null,null,null,"Talk to Human Resources first."]
[null,null,null,"Explore a mediation solution, also known as Alternative Dispute Resolution."]
[null,null,"What is a benefit of knowing more about your legal rights in the workplace?","You will more likely be believed in your discrimination case.","You will be more confident in in presenting your problem."]
[null,null,null,"Your case will be resolved more quickly than it would be otherwise."]
[null,null,null,"You will be more confident in in presenting your problem."]
[null,null,null,"You will be entitled to more legal protections."]
[null,null,"Which statement is true about resigning from your position due to discrimination?","It will cause those making the decision about whether or not discrimination has taken place look more favorably on you.","It will make challenging a discrimination action much more difficult."]
[null,null,null,"It will make challenging a discrimination action much more difficult."]
[null,null,null,"In some cases, it is the only way for your discrimination case to be taken seriously."]
[null,null,null,"It will ensure that you cannot be fired from the company."]
[]
["Module Nine: Dealing with Diversity Complaints as a Person\t","What to Do If You’re Involved in a Complaint\t","What is the definition of a discrimination complaint?","A retaliation for an injury with the intent of inflicting at least as much injury in return.","An allegation by an employee of unfair treatment in some aspect of employment based upon the individual's race, religion, age, gender, color, national origin, disability, or status as a disabled or Vietnam era veteran or any other characteristic protected by law."]
[null,"Understanding Your Role\t",null,"An allegation by an employee of unfair treatment in some aspect of employment based upon the individual's race, religion, age, gender, color, national origin, disability, or status as a disabled or Vietnam era veteran or any other characteristic protected by law."]
[null,"Creating a Support System\t",null,"The right not be discriminated against because of your race, national origin, skin color, gender, pregnancy, religious beliefs, disability, or age (and in some countries, marital status, sexual orientation, gender identity, or other characteristics)."]
[null,null,null,"A conventional, formulaic, and oversimplified conception, opinion, or image."]
[null,null,"What information would you not have to gather if you are involved in a complaint?","The name, full address and phone number of any person, agency or organization you believe witnessed the discrimination.","The details about what happened to you, including dates, times, who was involved, as well as names of possible witnesses."]
[null,null,null,"The details about what happened to you, including dates, times, who was involved, as well as names of possible witnesses."]
[null,null,null,"Opinions about when you believe your civil rights were violated, or your colleague’s rights were violated."]
[null,null,null,"All of the above."]
[null,null,"What is an important step to take to make a formal discrimination complaint?","Wait until asked to make a complaint.","Go to your direct supervisor and ask for a private meeting. "]
[null,null,null,"Do not answer any questions your supervisor or manager asks. Wait for legal counsel."]
[null,null,null,"Go to your direct supervisor and ask for a private meeting. "]
[null,null,null,"Go above your direct supervisor and ask for a private meeting."]
[null,null,"After you give your complaint to your supervisor, where will he or she refer the case?","Human resources","Human resources"]
[null,null,null,"The EEOC"]
[null,null,null,"His or her direct supervisor"]
[null,null,null,"There is nowhere else to refer the case"]
[null,null,"What should you refrain from doing after making a discrimination complaint?","Keeping a log of any related events that occur after you have made the complaint.","Discussing the complaint with your co-workers."]
[null,null,null,"Discussing the complaint with your co-workers."]
[null,null,null,"Saving any written materials that relate to your case."]
[null,null,null,"Allowing human resources to investigate the complaint."]
[null,null,"After making a discrimination complaint, who can you expect to be interviewed by?","An employee of your company acting as an investigator.","Either a or b."]
[null,null,null,"An outside investigator."]
[null,null,null,"Your direct supervisor or manager."]
[null,null,null,"Either a or b."]
[null,null,"Which of these statements about a discrimination complaint is true?","It is best to hold off making a complaint until you have exhausted every other avenue, to save yourself the time, effort, and challenge of making a complaint.","It is illegal for anyone in the organization to retaliate against you because you file a discrimination complaint."]
[null,null,null,"It is illegal for anyone in the organization to refute your claim because you file a discrimination complaint."]
[null,null,null,"It is illegal for anyone in the organization to retaliate against you because you file a discrimination complaint."]
[null,null,null,"It is illegal for the process to take more than a month once the discrimination claim is filed."]
[null,null,"What is not a good piece of advice about how to interact at work after you have made a discrimination claim?","Take some time away from work to re-center yourself.","Take some time away from work to re-center yourself."]
[null,null,null,"Refrain from discussing the complaint with your co-workers."]
[null,null,null,"Keep the lines of communication open with your supervisor."]
[null,null,null,"Continue your normal work arrival and performance routines."]
[null,null,"Why is it very important that you not resign your position?","You need to keep the same position and salary to continue with your complaint.","It may have a negative effect on your case."]
[null,null,null,"It may have a negative effect on your case."]
[null,null,null,"It is impossible to be found in the right, if you resign your position."]
[null,null,null,"It will take longer to resolve your case."]
[null,null,"In order to diffuse stress after making a discrimination claim, what can you do?","Spend time with your family and friends.","All of the above."]
[null,null,null,"Eat well and exercise."]
[null,null,null,"Use self-talks to affirm to yourself that you have worth."]
[null,null,null,"All of the above."]
[]
["Module Ten: Dealing with Diversity Complaints as a Manager\t","Recording the Complaint\t","Where do workplace complaints regarding discrimination generally originate?","With employees or through annual evaluations.","With employees or through exit interviews."]
[null,"Identifying Appropriate Actions\t",null,"With upper management or through annual evaluations."]
[null,"Choosing a Path\t",null,"With upper management or through exit interviews."]
[null,null,null,"With employees or through exit interviews."]
[null,null,"Who is often the first point of contact when an employee wishes to make a complaint?","Co-workers","Managers"]
[null,null,null,"Human Resources staff"]
[null,null,null,"Managers"]
[null,null,null,"The EEOC"]
[null,null,"As a manager, when you are approached by an employee who wishes to make a complaint, what is the first thing you should do?","Schedule a time as soon as possible to meet in a quiet, private setting.","Schedule a time as soon as possible to meet in a quiet, private setting."]
[null,null,null,"Use a formal complaint form to note all the details."]
[null,null,null,"Schedule a time as soon as possible to meet with the employee and your Human Resources representative."]
[null,null,null,"Ask for and document information."]
[null,null,"If a formal complaint form does not exist within the organization, how should a manager document a complaint?","Take careful, handwritten notes.","Take careful, handwritten notes."]
[null,null,null,"Listen carefully and document once a formal complaint form is drafted."]
[null,null,null,"Listen carefully and take handwritten notes at a later date."]
[null,null,null,"Take notes, if you have time."]
[null,null,"What is not an example of details a manager should first document about a complaint?","Employee’s position and supervisor.","The accused employee’s perspective on the complaint."]
[null,null,null,"The accused employee’s perspective on the complaint."]
[null,null,null,"The accused employee’s position."]
[null,null,null,"Date and time of the complaint."]
[null,null,"What is a good rule of thumb when listening to a complaint from an employee?","Make sure to be subjective, fair, and consistent.","Assure the employee that you will maintain confidentiality."]
[null,null,null,"Have human resources advise the employee of the next steps in the process."]
[null,null,null,"Do not thank the employee, as this will only encourage more employee complaints."]
[null,null,null,"Assure the employee that you will maintain confidentiality."]
[null,null,"If you work at a small company without a designated individual or a human resources department, what should you do when an employee makes a complaint?","Handle the employee complaint yourself.","Go to your direct superior and ask with whom you should file a report."]
[null,null,null,"Consult with a manager at your same level and ask with whom you should file a report."]
[null,null,null,"Go to your direct superior and ask with whom you should file a report."]
[null,null,null,"This is the only time when it is acceptable to break confidentiality and consult with the employee’s co-workers."]
[null,null,"What should never be done under any circumstances?","Advising the individual who made the complaint about the next steps in the process.","Ignoring the complaint."]
[null,null,null,"Ignoring the complaint."]
[null,null,null,"Providing notes and records to your direct superior."]
[null,null,null,"Break confidentiality by talking with human resources."]
[null,null,"In a discrimination case, what is likely to occur?","An investigation","An investigation"]
[null,null,null,"A suspension"]
[null,null,null,"An interrogation"]
[null,null,null,"A retaliation"]
[null,null,"What is not a helpful example of how a manager should conduct himself when there is an employee complaint?","Continue to maintain an open door environment.","Mandate a short paid leave for the employee."]
[null,null,null,"Mandate a short paid leave for the employee."]
[null,null,null,"Report any new complaint information you receive to the diversity officer."]
[null,null,null,"Participate fully in an investigation."]
[]
["Module Eleven: Dealing with Diversity Complaints as an Organization\t","Receiving a Complaint\t","As a company, what should you be prepared with if a complaint is ever made?","Documentation","All of the above"]
[null,"Choosing a Response\t",null,"Policies"]
[null,"Learning from the Complaint\t",null,"Procedure"]
[null,null,null,"All of the above"]
[null,null,"What is a step to take when receiving a complaint?","Treat the person with respect but also with suspicion.","Follow documented policies and established procedures."]
[null,null,null,"Follow documented policies and established procedures."]
[null,null,null,"Blame and retaliate against the complainer."]
[null,null,null,"Break confidentiality only in the rarest of circumstances."]
[null,null,"What would not be a consideration to decide if an investigation is warranted?","How any similar complaints were handled in the past?","Whether you feel the complainer is to be believed."]
[null,null,null,"Whether there is disagreement about the incident."]
[null,null,null,"Whether you feel the complainer is to be believed."]
[null,null,null,"The severity of the complaint."]
[null,null,"When may a full investigation not be warranted?","When the issue is simple and straightforward or easily resolvable.","When the issue is simple and straightforward or easily resolvable."]
[null,null,null,"When the accused party apologizes for the way the accuser feels."]
[null,null,null,"When the situation looks like it may resolve itself with time."]
[null,null,null,"Both a and b."]
[null,null,"What is not an example of someone who could conduct an investigation?","The manager documenting the complaint.","The manager documenting the complaint."]
[null,null,null,"One or more company employees."]
[null,null,null,"A licensed investigation professional."]
[null,null,null,"An attorney on retainer."]
[null,null,"What is a trait a company investigator should have?","The ability to make subjective decisions.","The ability to remain impartial and discreet."]
[null,null,null,"The ability to remain impartial and discreet."]
[null,null,null,"No prior experience."]
[null,null,null,"Lower ranking, if possible, than the complainant."]
[null,null,"What is not a situation that would merit the use of an outside investigator?","The complainant has hired an attorney.","The complaint involves discrimination."]
[null,null,null,"The complaint involves discrimination."]
[null,null,null,"The person accused of the infraction is a high-level employee."]
[null,null,null,"The complaint has been publicized in the community."]
[null,null,"What is a step in planning and conducting interviews when conducting an investigation?","Ask some open-ended questions to set the stage.","Interview the complainant, the person(s) accused of discrimination, and any witnesses."]
[null,null,null,"Examine the facts and assess plausibility and credibility. "]
[null,null,null,"Try to draw some conclusions."]
[null,null,null,"Interview the complainant, the person(s) accused of discrimination, and any witnesses."]
[null,null,"If a solid conclusion cannot be made, what is not an example of a preventative action to take?","Warnings to avoid the offending conduct in the future.","Termination without cause."]
[null,null,null,"Transfer of the offending employee."]
[null,null,null,"Termination without cause."]
[null,null,null,"Demotion."]
[null,null,"Regardless of the outcome of the complaint, what is an action your organization should consider taking?","Institute new diversity training programs or new program modules.","Institute new diversity training programs or new program modules."]
[null,null,null,"Train all employees in your company to conduct complaint investigations."]
[null,null,null,"Documenting activities regularly to decrease complaints."]
[null,null,null,"Hiring an outside investigator to handle all complaints."]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Gaining Closure on the Parking Lot\t"]
[null,"Action Plans and Evaluations\t"]

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["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Action Plans and Evaluations\t"]
[]
["Module Two: Glossary\t","What is Finance?\t","What is not a part of the definition of finance according to Encarta® World Dictionary?","The money required to do something","The totality of money earned and spent by an organization, country or person"]
[null,"Commonly Used Terms\t",null,"The business or art of managing the monetary resources of an organization, country, or person"]
[null,"Key Players\t",null,"The money at the disposal of an organization, country, or person"]
[null,"Important Financial Organizations\t",null,"The totality of money earned and spent by an organization, country or person"]
[null,"Understanding GAAP\t","When the monthly financial reports are created by organizations, they are made public:","To both the shareholders and the government","To both the shareholders and the government"]
[null,"Case Study\t",null,"Only to the board of directors"]
[null,null,null,"Only to the shareholders"]
[null,null,null,"Only to the government"]
[null,null,"Which of the following expression IS NOT on the list of commonly used financial terms?","Equity","Balance"]
[null,null,null,"Balance"]
[null,null,null,"Net income"]
[null,null,null,"Liability"]
[null,null,"Which of the following expression IS NOT on the list of commonly used financial terms?","Capital","Gross"]
[null,null,null,"Income statement"]
[null,null,null,"Gross"]
[null,null,null,"Credit"]
[null,null,"What is the role of CFO?","They use financial data to steer the organization to the strategic vision, mission, and goals of the organization","They ensure that the financial data is accurate and create reports. In addition, they analyze the information and help the CEO make decisions"]
[null,null,null,"They ensure that the financial data is accurate and create reports. In addition, they analyze the information and help the CEO make decisions"]
[null,null,null,"They use financial data to control budgets of several departments and business units"]
[null,null,null,"They use financial data to manage their areas or business units"]
[null,null,"What is the role of board of directors?","They use financial data to determine how well the organization is doing and hold leaders accountable for meeting budgets and other obligations","They use financial data to determine how well the organization is doing and hold leaders accountable for meeting budgets and other obligations"]
[null,null,null,"They use financial data to determine if they want to purchase stocks in hopes of a financial return"]
[null,null,null,"They use financial data to determine if the company is capable of paying back a new or current loan"]
[null,null,null,"They collect financial data and record them daily in computer systems for compiling at the end of the month"]
[null,null,"What is the role of American Institute of Certified Public Accountants (AICPA)?","This organization publishes the statements of financial accounting standards ","This organization publishes audit and accounting guidelines"]
[null,null,null,"This organization works with private organizations to help set standards for accounting principles"]
[null,null,null,"This organization publishes audit and accounting guidelines"]
[null,null,null,"This organization deals with government financial reporting issues"]
[null,null,"Which of the following organizations also handles new and unusual financial issues that may have the potential to be a larger problem in the industry?","United States Securities and Exchange Commission (SEC)","Financial Accounting Standards Board (FASB)"]
[null,null,null,"Governmental Accounting Standards Board (GASB)"]
[null,null,null,"American Institute of Certified Public Accountants (AICPA)"]
[null,null,null,"Financial Accounting Standards Board (FASB)"]
[null,null,"GAAP is abbreviation for:","The Generally Accepted Accounting Principles","The Generally Accepted Accounting Principles"]
[null,null,null,"The Generally Acquired Accounting Principles"]
[null,null,null,"General Adapted Accounting Principles"]
[null,null,null,"The General Acknowledged Accounting Principles"]
[null,null,"Which of the following IS NOT included in GAAP rules?","Revenue recognition","New accounting tendencies consideration"]
[null,null,null,"Balance sheet item classification"]
[null,null,null,"New accounting tendencies consideration"]
[null,null,null,"Outstanding share measurement"]
[]
["Module Three: Understanding Financial Statements\t","Balance Sheets\t","Balance sheet reports:","The summary of the financial discussion from meetings","The financial state of an organization"]
[null,"Income Statements (AKA Profit & Loss Statements)\t",null,"The financial state of an organization"]
[null,"Statement of Retained Earnings\t",null,"The plans for further financial actions"]
[null,"Statement of Cash Flows\t",null,"The costs and what is the money spent on"]
[null,"Annual Reports\t","Which of the following is not a part of a balance sheet?","Assets","Taxes"]
[null,"Case Study\t",null,"Taxes"]
[null,null,null,"Liabilities"]
[null,null,null,"Capital"]
[null,null,"The companies usually create income statements:","Monthly and yearly","Monthly and yearly"]
[null,null,null,"Every day"]
[null,null,null,"Daily and weekly"]
[null,null,null,"Every six months"]
[null,null,"Which of the following is not an expense category presented in income statements? ","Taxes","Expenses expected in close future"]
[null,null,null,"Costs of goods sold"]
[null,null,null,"Operating expense"]
[null,null,null,"Expenses expected in close future"]
[null,null,"Which of the following DOES the statement of retained earnings NOT include?","Beginning balance","Capital"]
[null,null,null,"Ending balance"]
[null,null,null,"Capital"]
[null,null,null,"Dividends paid"]
[null,null,"Where the statements of retained earnings DO NOT appear?","On a balance sheet","On informal documents"]
[null,null,null,"On informal documents"]
[null,null,null,"On an income statement"]
[null,null,null,"On a separate financial report"]
[null,null,"Which of the following is not a component of the statement of cash flows?","Cash flow from investing","The future expected cash flows"]
[null,null,null,"Cash flow from financing"]
[null,null,null,"Cash flow from operations"]
[null,null,null,"The future expected cash flows"]
[null,null,"Which of the following statements is true?","A negative cash flow is definite sign that the company is near of bankruptcy","A negative cash flow means that there could have been a large investment"]
[null,null,null,"A negative cash flow means that there could have been a large investment"]
[null,null,null,"A negative cash flow means that the company is doing poorly"]
[null,null,null,"A negative cash flow is  not a reliable indicator of anything"]
[null,null,"Which of the following IS NOT a component of the annual report?","Auditor’s report","CFO’s report"]
[null,null,null,"Income statement"]
[null,null,null,"Accounting policies"]
[null,null,null,"CFO’s report"]
[null,null,"What does the annual report provide?","A comprehensive report on the financial activities of the past year of an organization","A comprehensive report on the financial activities of the past year of an organization"]
[null,null,null,"A comprehensive report on an organization’s annual financial profit"]
[null,null,null,"A comprehensive report on an organization’s annual financial outcome"]
[null,null,null,"A comprehensive report on an organization’s overall actions"]
[]
["Module Four: Analyzing Financial Statements (I)\t","Income Ratios\t","Recognize the result of the following formula:  Non-operating Income to Net Income = non-operating income / net income.","Shows the average profit generated per person employed in the company","Increasing ratios may mean that the business is moving away from its core business"]
[null,"Profitability Ratios\t",null,"This ratio shows the relationship between operating income and amount of wages and salaries paid"]
[null,"Liquidity Ratios\t",null,"Increasing ratios may mean that the business is moving away from its core business"]
[null,"Working Capital Ratios\t",null,"Shows when net income is increasing faster than wages (in dollar terms)"]
[null,"Bankruptcy Ratios\t","Recognize the formula for the following result:  This ratio provides a way for evaluating the efficiently of financial management of the average dollar invested in the firm's assets, and determines if the dollar came from investors or creditors.","Net Income to Assets = net profit before taxes / total assets","Net Income to Assets = net profit before taxes / total assets"]
[null,"Case Study\t",null,"Operating Income to Wages and Salaries = operating income / (salaries + wages + benefits)"]
[null,null,null,"Net Income Increases to Pay Increases  = change in net income / change in salaries, wages and benefits"]
[null,null,null,"Profits per Employee (Net Income per Employee) = net income / number of employees"]
[null,null,"Recognize the result of the following formula: Cash Return to Shareholders = cash flow from operations / shareholders equity.","A higher cash return on assets ratio indicates a greater cash return","The cash return to shareholders ratio indicates a return earned by shareholders"]
[null,null,null,"The cash return to shareholders ratio indicates a return earned by shareholders"]
[null,null,null,"This ratio determines whether the fixed costs are too high for the production volume"]
[null,null,null,"This ratio shows how much profit the company makes for every dollar of sales"]
[null,null,"Recognize the formula for the following result:  This ratio provides clues to company pricing, cost structure and production efficiency.","Pretax Margin Ratio = net profit before taxes / sales","Gross Profit Margin Ratio = gross profit / sales"]
[null,null,null,"Cash Debt Coverage = (cash flow from operations - dividends) / total debt"]
[null,null,null,"Contribution Margin Ratio = (sales - variable costs)/sales"]
[null,null,null,"Gross Profit Margin Ratio = gross profit / sales"]
[null,null,"Recognize the result of the following formula: Cash Debt Coverage = (cash flow from operations - dividends) / total debt","This ratio shows the amount of total debt in proportion to net income","This ratio shows the percent of debt that current cash flow can retire"]
[null,null,null,"This ratio shows the percent of debt that current cash flow can retire"]
[null,null,null,"This ratio measures the  amount of cash immediately available to satisfy short term debt"]
[null,null,null,"This is the amount of assets that can be quickly converted to cash\f"]
[null,null,"Recognize the formula for the following result:  This ratio shows the number of times that accounts payable are paid throughout the year.","Debt Income Ratio = total debt / net income","Accounts Payable Turnover Ratio = total supplier purchases / average accounts payable"]
[null,null,null,"Quick Assets = cash + marketable securities + accounts receivable"]
[null,null,null,"Acid Test Ratio = (cash + marketable securities) / current liabilities"]
[null,null,null,"Accounts Payable Turnover Ratio = total supplier purchases / average accounts payable"]
[null,null,"Recognize the formula for the following result: This ratio measures the degree internally generated working capital is available to satisfy obligations.","Working Capital  = current assets - current liabilities","Working Capital from Operations to Total Liabilities = working capital provided from operations / current liabilities"]
[null,null,null,"Working Capital Provided by Net Income = net income - depreciation"]
[null,null,null,"Working Capital from Operations to Total Liabilities = working capital provided from operations / current liabilities"]
[null,null,null,"Working Capital Ratio = current assets / current liabilities"]
[null,null,"Recognize the formula for the following result: This ratio evaluates the liquidity, or ability to meet short-term debts.","Working Capital Ratio = current assets / current liabilities","Working Capital Ratio = current assets / current liabilities"]
[null,null,null,"Working Capital from Operations to Total Liabilities = working capital provided from operations / current liabilities"]
[null,null,null,"Working Capital Provided by Net Income = net income - depreciation"]
[null,null,null,"Working Capital  = current assets - current liabilities"]
[null,null,"Which ratio calculation do we use to get the following result: This ratio shows the productivity of the assets?","Working Capital to Total Assets","EBIT to Total Assets"]
[null,null,null,"Equity to Debt"]
[null,null,null,"EBIT to Total Assets"]
[null,null,null,"Retained Earnings to Total Assets"]
[null,null,"What is the result of using the Cash Flow to Debt ratio calculation?","This ratio shows you by how much assets can decline in value before it becomes insolvent","This ratio shows potential insolvency issues"]
[null,null,null,"A negative ratio indicates potential financial problems"]
[null,null,null,"This ratio records net liquid assets relative to total capitalization. This is the most valuable indicator of a bankruptcy"]
[null,null,null,"This ratio shows potential insolvency issues"]
[]
["Module Five: Analyzing Financial Statements (II)\t","Long-Term Analysis Ratios\t","Which ratio calculation do we use to get the following result:  This ratio determines the relative financial strength and long-run liquidity?","Stockholders’ Equity Ratio","Stockholders’ Equity Ratio"]
[null,"Coverage Ratios\t",null,"Total Debt to Net Worth"]
[null,"Leverage Ratios\t",null,"Current Assets to Total Debt"]
[null,"Calculating Return on Investment (ROI)\t",null,"Stockholder’s Net Worth"]
[null,"Case Study\t","Why is using the long-term analysis helpful?","Because it shows the real current financial situation ","Because it can determine an organization’s future financial performance"]
[null,null,null,"Because it can determine an organization’s future financial performance"]
[null,null,null,"Because it can solve an organization’s financial problems"]
[null,null,null,"Because it can definitely prevent financial damages"]
[null,null,"What is the name of the ratio calculation that we use for calculating the coverage ratios?","Times Interest Ratio","Times Interest Earned Ratio"]
[null,null,null,"Times Earned Ratio"]
[null,null,null,"Times Ratio"]
[null,null,null,"Times Interest Earned Ratio"]
[null,null,"What does the coverage ratio show?","It shows how many times a company’s earnings can cover the fixed-interest payments on its short-term debt","It shows how many times a company’s earnings can cover the fixed-interest payments on its long-term debt"]
[null,null,null,"It shows how many times a company’s earnings can cover the fixed-interest payments on its long-term debt"]
[null,null,null,"It shows  the earnings before interest and taxes"]
[null,null,null,"None of the above"]
[null,null,"Which ratio calculation do we use to get the following result: This ratio determines how much of the assets are financed?","Debt to Equity Ratio","Debt Ratio"]
[null,null,null,"Debt Ratio"]
[null,null,null,"Equity ratio"]
[null,null,null,"Assets ratio"]
[null,null,"What do the leverage ratios calculate?","The proportion of the owner’s contribution and the contribution from creditors","The proportion of the owner’s contribution and the contribution from creditors"]
[null,null,null,"The owner’s contribution to the finance of an organization "]
[null,null,null,"The creditors’ contribution to the finance of an organization "]
[null,null,null,"None of the above"]
[null,null,"Why is calculating the Return on Investment helpful for the job?","Because it can practically make a financial decision instead of you","Because it can show the efficiency of an investment"]
[null,null,null,"Because it can show the efficiency of an investment"]
[null,null,null,"Because it is absolutely reliable way for preventing the investment to fail"]
[null,null,null,"Because it will make you look wiser and more dedicated"]
[null,null,"Which of the following is not on the list of possible calculations?","Return on gross invested capital (ROGIC)","Return of Loss (ROL)"]
[null,null,null,"Return on capital employed (ROCE)"]
[null,null,null,"Return of Loss (ROL)"]
[null,null,null,"Return on equity (ROE)"]
[]
["Module Six: Understanding Budgets\t","Common Types of Budgets\t","Which of the following is not a common type of budget?","Project budget","Private budget"]
[null,"What Information do I Need?\t",null,"Cash flow/Cash budget"]
[null,"Who Should Be Involved?\t",null,"Private budget"]
[null,"What Should a Budget Look Like?\t",null,"Marketing budget"]
[null,"Case Study\t","Which type of budget estimates what expenses the organization will have for a time?","Production Budget","Production Budget"]
[null,null,null,"Sales budget"]
[null,null,null,"Expenditure budget"]
[null,null,null,"None of the above"]
[null,null,"The SMART technique for setting goals implies that the goal should be:","Specific, Measurable, Attainable, Realistic, Time driven","Specific, Measurable, Attainable, Realistic, Time driven"]
[null,null,null,"Special, Measurable, Appealing, Realistic, Time driven"]
[null,null,null,"Specific, Magnetic, Attainable, Realistic, Tactical"]
[null,null,null,"Smart, Measurable, Appealing, Representative, Tactical"]
[null,null,"Which of the following is not necessary information for starting a budget?","Money","Means"]
[null,null,null,"Goal"]
[null,null,null,"Cost"]
[null,null,null,"Means"]
[null,null,"Which of the following IS NOT an area that a budget team should necessarily include?","Sales","Human resources"]
[null,null,null,"Accounting"]
[null,null,null,"Human resources"]
[null,null,null,"Top administration officials"]
[null,null,"What should the team members do once they are established?","They should each submit budgets from their areas","They should each submit budgets from their areas"]
[null,null,null,"They should all be able to do equal assignments"]
[null,null,null,"They should do anything that attracts them"]
[null,null,null,"None of the above"]
[null,null,"Which of the following elements is not a part of the most common form of a budget outline?","Categories","Similarities"]
[null,null,null,"Difference"]
[null,null,null,"Actual"]
[null,null,null,"Similarities"]
[null,null,"What format is the common budget outline similar with?","The income statement","The income statement"]
[null,null,null,"The annual report"]
[null,null,null,"Balance sheet"]
[null,null,null,"Cash flow statement"]
[]
["Module Seven: Budgeting Made Easy\t","Factoring in Historical Data\t","Which of the following reasons IS NOT a factor that makes using historical data so helpful?","The historical data show the past trends","Using historical data can halve the work and efforts"]
[null,"Gathering Related Information\t",null,"Using historical data can halve the work and efforts"]
[null,"Adjusting for Special Circumstances\t",null,"Historical data can be incorporated in budget report and justify the budget"]
[null,"Putting It All Together\t",null,"Historical data can help you determine certain budget numbers"]
[null,"Computer Based Methods\t","What is the common consequence of using the historical data from unreliable sources?","Bad and even disastrous results","Bad and even disastrous results"]
[null,"Case Study\t",null,"It can cause some minor problems"]
[null,null,null,"There are no consequences, since the historical data do not have significant influence"]
[null,null,null,"None of the above"]
[null,null,"Which of the following IS NOT a subject of analyzing the external environment?","Market trends","Strength  and weaknesses which is determined by review the financial statements of the organization"]
[null,null,null,"Competition"]
[null,null,null,"Regulatory issues"]
[null,null,null,"Strength  and weaknesses which is determined by review the financial statements of the organization"]
[null,null,"Which of the following areas IS NOT related to the gathering of budget information?","Internal environment","Accounting"]
[null,null,null,"Existing policies"]
[null,null,null,"Accounting"]
[null,null,null,"Staff requirements"]
[null,null,"What steps does the LOAD technique for determining the budget for special circumstances imply?","List, Order, Assess, Determine","List, Order, Assess, Determine"]
[null,null,null,"List, Obtain, Address, Determine"]
[null,null,null,"Label, Order, Assess, Determine"]
[null,null,null,"Label, Obtain, Address, Determine"]
[null,null,"Which of the following statements IS NOT true?","The budget is a guide and should be regarded as flexible","The budgets are unstable and some special circumstances always occur"]
[null,null,null,"The budgets are unstable and some special circumstances always occur"]
[null,null,null,"The budget should not be changed randomly or whenever something happens"]
[null,null,null,"If the contingent funds are not used by the end of the budget period, it should be returned to the organization"]
[null,null,"What steps does the RADAR technique for putting the budget together imply?","Rationalize, Acquire, Develop, Assess, Report","Research, Acquire, Develop, Adopt, Report"]
[null,null,null,"Research, Assess, Debate, Acquire, Report"]
[null,null,null,"Reach, Affirm, Develop, Adopt, Reaffirm"]
[null,null,null,"Research, Acquire, Develop, Adopt, Report"]
[null,null,"Who gives the approval of the final budget?","CEO","Board of Directors"]
[null,null,null,"Board of Directors"]
[null,null,null,"CFO"]
[null,null,null,"The manager"]
[null,null,"When it comes to computer programs, they usually: ","Make things more complicated","Make things easier and more efficient"]
[null,null,null,"Mix up the data"]
[null,null,null,"Make things easier and more efficient"]
[null,null,null,"Do the half of the work automatically"]
[null,null,"Which of the following is not listed as a benefit of computer programs?","Reduced calculation errors","Automatic creating of budget"]
[null,null,null,"Graphs and visuals"]
[null,null,null,"Automatic creating of budget"]
[null,null,null,"Reporting features"]
[]
["Module Eight: Advanced Forecasting Techniques\t","Using the Average\t","Which of the following statements is true?","Any kind of forecasting technique is a guarantee for success","No technique is a guarantee,  but using a standard tool is helpful"]
[null,"Regression Analysis\t",null,"Some of the forecasting techniques are a guarantee for success"]
[null,"Extrapolation\t",null,"No technique is a guarantee,  but using a standard tool is helpful"]
[null,"Formal Financial Models\t",null,"None of the above"]
[null,"Case Study\t","When you do the averaging of historical data, it is suggested to use the data from:","Past five years","Past five years"]
[null,null,null,"Past year"]
[null,null,null,"Past ten years"]
[null,null,null,"Past seven years"]
[null,null,"Why do we use the regression analysis tool?","We use it for predicting the future values","We use it for predicting the future values"]
[null,null,null,"We use it for sorting the past values"]
[null,null,null,"For ascertainment of current values"]
[null,null,null,"None of the above"]
[null,null,"What kind of a tool is the regression analysis tool?","Practical","Statistical"]
[null,null,null,"Theoretical"]
[null,null,null,"Statistical"]
[null,null,null,"Combined"]
[null,null,"What kind of tool is the extrapolation tool?","Statistical","Mathematical"]
[null,null,null,"Mathematical"]
[null,null,null,"Logical"]
[null,null,null,"Theoretical"]
[null,null,"What kind of data does the extrapolation tool use?","Historical data","Historical data"]
[null,null,null,"Current data"]
[null,null,null,"Assumed future data"]
[null,null,null,"Combined data"]
[null,null,"Who uses the formal financial models?","Anyone","The accounting"]
[null,null,null,"Investors"]
[null,null,null,"Managers"]
[null,null,null,"The accounting"]
[null,null,"Which of the following is not a formal financial model?","Profitability index","External rate of return"]
[null,null,null,"Equivalent annuity"]
[null,null,null,"External rate of return"]
[null,null,null,"Internal rate of return"]
[]
["Module Nine: Managing the Budget\t","How to Tell If You’re on Track\t","Which of the following IS NOT a helping step for checking if you are on the right track with your budget?","Citing  reasons for positive or negative variances","Comparing the expected numbers with budgeted"]
[null,"Should Your Budget be Updated\t",null,"Classifying reason as a trend or unique incident"]
[null,"Keeping a Diary of Lessons Learned\t",null,"Collecting figures as they become available"]
[null,"When to Panic\t",null,"Comparing the expected numbers with budgeted"]
[null,"Case Study\t","Which of the following statements is true?","Giving other individuals responsibility over certain areas  of the budget is not reliable procedure","Giving other individuals responsibility over certain areas of the budget is helpful"]
[null,null,null,"Giving other individuals responsibility over certain areas of the budget is helpful"]
[null,null,null,"Giving other individuals responsibility over certain areas of the budget relieves you from responsibilities"]
[null,null,null,"Giving other individuals responsibility over certain areas of the budget can make things complicated"]
[null,null,"Which steps does the TAKE process imply?","Tell, Acquire, Keep, Evaluate","Tell, Act, Keep, Exchange"]
[null,null,null,"Tell, Act, Keep, Exchange"]
[null,null,null,"Think, Act, Keep, Evaluate "]
[null,null,null,"Think, Act, Keep, Exchange"]
[null,null,"Why do we use the TAKE process?","For determining if the budget needs an update","For determining if the budget needs an update"]
[null,null,null,"For conducting the budget update"]
[null,null,null,"For preventing the need of budget update"]
[null,null,null,"None of the above"]
[null,null,"What are the four R steps when addressing an issue?","Review, Rationalize, Record, Repository","Review, React, Record, Repository"]
[null,null,null,"Review, Reevaluate, Report, Repository"]
[null,null,null,"Rearrange, React, Record, Repository"]
[null,null,null,"Review, React, Record, Repository"]
[null,null,"Which of the following statements IS NOT true?","Diary or journal helps you keep pertinent information for future","Diary or journal is helpful, but not practical, since it takes too much time"]
[null,null,null,"Information from diary or journal can be used for existent and future budgets"]
[null,null,null,"Diary or journal is helpful, but not practical, since it takes too much time"]
[null,null,null,"Diary or journal can help you avoid the previous mistakes"]
[null,null,"Which of the following IS NOT an external economic or regulatory situation?","Strike","Strike"]
[null,null,null,"New Laws"]
[null,null,null,"Shortages"]
[null,null,null,"Recession"]
[null,null,"Which of the following IS NOT a reason for panic?","Problems within an organization, such as property loss or inventory shrinkage","Oncoming deadlines"]
[null,null,null,"Accounting errors"]
[null,null,null,"Oncoming deadlines"]
[null,null,null,"A situation when variance on the budget report shows a huge gap without any visible reasons"]
[]
["Module Ten: Making Smart Purchasing Decisions\t"," Questions You Must Ask\t","Which of the following IS NOT among the  questions you have to ask yourself before purchasing a decision?","Make or buy it?","Is this item going to reduce my workload?"]
[null,"Determining the Payback Period\t",null,"Lease or buy it?"]
[null,"Deciding Whether to Lease or Buy\t",null,"Is this item going to reduce my workload?"]
[null,"Thinking Outside the Box\t",null,"Can you do without the item?"]
[null,"Case Study\t","Which of the following IS NOT an element of the question about the additional costs related to the purchase? ","Labor","Catering"]
[null,null,null,"Catering"]
[null,null,null,"Peripheral equipment"]
[null,null,null,"Transportation"]
[null,null,"When we divide the cost of purchase by the annual cash inflows the purchase is projected to return, the result is:","Time value of money","The payback period"]
[null,null,null,"Profitability"]
[null,null,null,"Internal rate of return"]
[null,null,null,"The payback period"]
[null,null,"Which of the following statements is true?","The payback period is meant to help you make a quick determination about the purchase you are considering","The payback period is meant to help you make a quick determination about the purchase you are considering"]
[null,null,null,"The payback period is meant to help you make a quick determination about anything"]
[null,null,null,"The payback period is meant to help you analyze already conducted purchases"]
[null,null,null,"The payback period is meant to help you analyze any kind of already conducted financial action"]
[null,null,"Which of the following IS NOT an advantage of leasing?","You do not have to expense the depreciation","The lease always relieves you from all the expenses"]
[null,null,null,"Some types of leases can bring a tax advantage"]
[null,null,null,"The lease always relieves you from all the expenses"]
[null,null,null,"You can conserve the money and use it for other business activities"]
[null,null,"Which of the following is not convenient for leasing?","Buildings and property","Buildings and property"]
[null,null,null,"Cars"]
[null,null,null,"Tools"]
[null,null,null,"Equipment"]
[null,null,"What is Craig’s List?","Auction House","Internet market"]
[null,null,null,"Internet market"]
[null,null,null,"Agency for selling the property of closing companies"]
[null,null,null,"A list of alternative purchase sources"]
[null,null,"Which of the following is an Internet market?","EBay","EBay"]
[null,null,null,"EBoy"]
[null,null,null,"EBuy"]
[null,null,null,"Ebey"]
[]
["Module Eleven: A Glimpse into the Legal World\t","A Brief History\t","Which of the following acts helped reduce or eliminate conditions, which affects the public interest and the interest of the investors?","Investment Advisers Act of 1940","Investment Company Act of 1940"]
[null,"The Sarbanes-Oxley Act\t",null,"Securities Act of 1933"]
[null,"CEO/CFO Certification\t",null,"Investment Company Act of 1940"]
[null,"th Company Law Directive\t",null,"Trust Indentured Act of 1939"]
[null,"Case Study\t","What did Securities Exchange Act of  do?","It regulated the offer and sales of securities","It governed the secondary trading of securities like stocks, and bonds"]
[null,null,null,"It set standards for all public company board, management and accounting firms in the United States"]
[null,null,null,"It improved ratings quality of companies, protecting investors."]
[null,null,null,"It governed the secondary trading of securities like stocks, and bonds"]
[null,null,"Which of the following IS NOT alternative name of the Sarbanes-Oxley Act?","SOX","Corporate And Auditing Accountability and Responsibility and Protection Act"]
[null,null,null,"Corporate And Auditing Accountability and Responsibility and Protection Act"]
[null,null,null,"Sarbox"]
[null,null,null,"Public Company Accounting Reform And Investor Protection Act"]
[null,null,"Which of the following does Sarbanes-Oxley Act not regulate?","Board of directors","Investors"]
[null,null,null,"Public accounting firms"]
[null,null,null,"Management"]
[null,null,null,"Investors"]
[null,null,"Which section of Sarbanes-Oxley Act of  requires that CEO and CFO certify the annual or quarterly report?","Section 205","Section 302"]
[null,null,null,"Section 302"]
[null,null,null,"Section 502"]
[null,null,null,"Section 203"]
[null,null,"Which of the following IS NOT a requirement of CEO’s and CFO’s reports?","The signing officers are responsible for establishing and maintaining internal controls","The signing officers are obligated to draw an outline of the organization’s future plans"]
[null,null,null,"The signing officers have indicated in the report whether or not there were significant changes in internal controls"]
[null,null,null,"Based on the officer’s knowledge, the report does not contain any untrue statement"]
[null,null,null,"The signing officers are obligated to draw an outline of the organization’s future plans"]
[null,null,"The th Company Law Directive is:","An extension of the Sarbanes-Oxley Act of 2002","The European version of the Sarbanes-Oxley Act of 2002"]
[null,null,null,"The European version of the Sarbanes-Oxley Act of 2002"]
[null,null,null,"Asian version of the Sarbanes-Oxley Act of 2002"]
[null,null,null,"An universal Act similar to the Sarbanes-Oxley Act of 2002"]
[null,null,"When is The th Company Law Directive enacted?","In 2002","In 2006"]
[null,null,null,"In 2006"]
[null,null,null,"In 2013"]
[null,null,null,"In 2000"]
[null,null,"Which of the following IS NOT something you need to know as a manager?","What does a certain law require","How to use legal remedies"]
[null,null,null,"Why a certain law exists"]
[null,null,null,"How you factor into the situation"]
[null,null,null,"How to use legal remedies"]
[null,null,"When the laws aren’t followed, the company usually:","Tries to cover it up and fix the situation as soon as possible","Suffers severe consequences"]
[null,null,null,"Suffers severe consequences"]
[null,null,null,"Waits for extreme consequences and then reacts"]
[null,null,null,"None of the above"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Parking Lot\t"]
[null,"Action Plans and Evaluations\t"]

{"sheet":"A65 - Developing a Lunch and Le","index":19,"n_rows":419,"n_cols":5,"rows_kept":419,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[]
["Module Two: The Prep Work\t","Finding the Best Location\t","What feature does the room require for a lunch and learn besides room for eating?","Energy sources","Exercises"]
[null,"Setting up the Location\t",null,"Exercises"]
[null,"Focus Group\t",null,"Practices"]
[null,"Practice\t",null,"They are all hazards"]
[null,"Case Study\t","What happens when a venue is too small?","Risk","Feels cramped"]
[null,null,null,"Assessment"]
[null,null,null,"Feels cramped"]
[null,null,null,"Management"]
[null,null,"When should clean-up be addressed?","At set up","At set up"]
[null,null,null,"Chemical exposure "]
[null,null,null,"Elevated temperature"]
[null,null,null,"Electrical exposure"]
[null,null,"What will help prepare for the set up?","Catering","Questions"]
[null,null,null,"Timing"]
[null,null,null,"Technology"]
[null,null,null,"Questions"]
[null,null,"How many questions would you use in a focus group?","8-12","8-12"]
[null,null,null,"4-8"]
[null,null,null,"6-10"]
[null,null,null," 5-9"]
[null,null,"Why conduct a focus group for a lunch and learn?","Practice for lunch and learns","Determine what interests employees"]
[null,null,null,"Cite feedback"]
[null,null,null,"Determine new practices"]
[null,null,null,"Determine what interests employees"]
[null,null,"What should you practice to prevent kinks?","Content","Exercises"]
[null,null,null,"Exercises"]
[null,null,null,"Time"]
[null,null,null,"Delivery"]
[null,null,"How should you practice the content?","Outlined","Outlined and written"]
[null,null,null,"Written"]
[null,null,null,"Outlined and written"]
[null,null,null,"Relaxed"]
[null,null,"What went wrong in the presentation?","She did not understand the information","The slides were not in order"]
[null,null,null,"The slides were not in order"]
[null,null,null,"The presentation ran over"]
[null,null,null,"The presentation was short"]
[null,null,"What part of the lunch and learn did she not have enough time for?","Exercise","Questions"]
[null,null,null,"Lunch"]
[null,null,null,"Questions"]
[null,null,null,"Presentations"]
[]
["Module Three: Creating the Content (I)\t","Picking the Right Topic\t","Which of the following would be useful in a lunch and learn setting?","HR presentation","HR presentation"]
[null,"Hands on Works Great\t",null,"Manufacturing change"]
[null,"Stay Focused\t",null,"Production instructions"]
[null,"Keep It Informal\t",null,"Crisis planning"]
[null,"Case Study\t","Which preparation activity will help you choose the right topic?","Practice","Focus group"]
[null,null,null,"Rehearsal"]
[null,null,null,"Focus group"]
[null,null,null,"Location"]
[null,null,"When is it difficult to conduct a meeting?","Always","At lunch"]
[null,null,null,"At lunch"]
[null,null,null,"In the afternoon"]
[null,null,null,"In the morning"]
[null,null,"What is Not a hands on activity?","Demonstration","Slide show"]
[null,null,null,"Quiz"]
[null,null,null,"Small group exercise"]
[null,null,null,"Slide show"]
[null,null,"When should follow-up materials be presented?","Before the presentation","After the presentation"]
[null,null,null,"After the presentation"]
[null,null,null,"During the presentation"]
[null,null,null,"Never"]
[null,null,"What should materials follow?","Linear order","Order of the presentation"]
[null,null,null,"Topic changes"]
[null,null,null,"Interest"]
[null,null,null,"Order of the presentation"]
[null,null,"What will help determine which of interactive activities are effective?","Participant feedback","Participant feedback"]
[null,null,null,"Inspections"]
[null,null,null,"A trained workforce"]
[null,null,null,"Nothing"]
[null,null,"What should be encouraged in lunch and learns?","Feedback","Questions"]
[null,null,null,"Learning"]
[null,null,null,"Questions"]
[null,null,null,"Games"]
[null,null,"How many slides did Thomas use?","Over 100","Over 100"]
[null,null,null,"100"]
[null,null,null,"102"]
[null,null,null,"120"]
[null,null,"How many pages of information were employees given?","Over 100","120"]
[null,null,null,"100"]
[null,null,null,"102"]
[null,null,null,"120"]
[]
["Module Four: Creating the Content (II)\t","Make It Interactive\t","Which activity works best when the audience is prepared?","Games","Round table"]
[null,"Review It Thoroughly\t",null,"Round table"]
[null,"Creating a Customized Presentation\t",null,"Stories"]
[null,"Back It Up!\t",null,"Testimonials"]
[null,"Case Study\t","What must be considered when creating activities?","Engagement","Time constraint"]
[null,null,null,"Ease"]
[null,null,null,"Time constraint"]
[null,null,null,"Simplicity"]
[null,null,"What will help make sure the time constraints are followed?","Practice","Practice"]
[null,null,null,"Review "]
[null,null,null,"Outline"]
[null,null,null,"Noncritical"]
[null,null,"What should you find when reviewing content?","Engagement","Basic points"]
[null,null,null,"Practice"]
[null,null,null,"Interest"]
[null,null,null,"Basic points"]
[null,null,"What does Not need to be customized in a presentation?","Outline","Outline"]
[null,null,null,"Prop"]
[null,null,null,"Tools"]
[null,null,null,"Demonstrations"]
[null,null,"What is true of presentations?","You cannot give the same one twice","They should be customized"]
[null,null,null,"They should be customized"]
[null,null,null,"They should be uniformed."]
[null,null,null,"All audiences have the same need."]
[null,null,"What option is useful if you are prone to losing things?","Physical","Online"]
[null,null,null,"Offsite"]
[null,null,null,"Online"]
[null,null,null,"None"]
[null,null,"What is the drawback of online back up?","Easy access","Security "]
[null,null,null,"Minor"]
[null,null,null,"Moderate"]
[null,null,null,"Security "]
[null,null,"How long did the demonstration run over?","10 minutes","10 minutes"]
[null,null,null,"15 minutes"]
[null,null,null,"20 minutes"]
[null,null,null,"12 minutes"]
[null,null,"How much time was Sam off by?","10 minutes","20 minutes"]
[null,null,null,"15 minutes"]
[null,null,null,"20 minutes"]
[null,null,null,"12 minutes"]
[]
["Module Five: During the Session\t","Ground Rules\t","What establishes ground rules?","Audience and time","Topic and audience"]
[null,"Quick Opening\t",null,"Time and space"]
[null,"Parking Lot\t",null,"Topic and audience"]
[null,"Adjusting on the Fly\t",null,"Topic and space"]
[null,"Case Study\t","When should ground rules be explained?","At the end of the presentation","Before the presentation begins"]
[null,null,null,"Before the presentation begins"]
[null,null,null,"In the middle of the presentation"]
[null,null,null,"They are implied"]
[null,null,"How much time should be given to establish expertise?","You do not","One sentence"]
[null,null,null,"Minutes"]
[null,null,null,"One minute"]
[null,null,null,"One sentence"]
[null,null,"How long do you have to establish interest?","Minutes","Minutes"]
[null,null,null,"The entire presentation"]
[null,null,null,"Hour"]
[null,null,null,"It does not matter"]
[null,null,"How would you follow up with the parking lot topics that you cannot discuss in the meeting?","Email","Email"]
[null,null,null,"Follow up meeting"]
[null,null,null,"Conference call"]
[null,null,null,"You do not need to follow up"]
[null,null,"Who should keep track of the parking lot?","No one","Assigned individual"]
[null,null,null,"Everyone"]
[null,null,null,"Speaker"]
[null,null,null,"Assigned individual"]
[null,null,"What will alienate the audience?","Control","Panic"]
[null,null,null,"Panic"]
[null,null,null,"Calm"]
[null,null,null,"Adjustments"]
[null,null,"What do you need to make adjustments during the presentation?","Panic","Flexibility"]
[null,null,null,"Location"]
[null,null,null,"Flexibility"]
[null,null,null,"Participation"]
[null,null,"What happened after the introduction?","People checked their phones.","People checked their phones."]
[null,null,null,"People paid attention. "]
[null,null,null,"People dropped food."]
[null,null,null,"Nothing"]
[null,null,"What lengthened the presentation?","Chairs falling","Answering questions"]
[null,null,null,"Introduction"]
[null,null,null,"Cell phones"]
[null,null,null,"Answering questions"]
[]
["Module Six: Food and Facilities\t","Providing Food?\t","What will help you determine which type of food to provide?","Contact participants","Contact participants"]
[null,"People Bringing Their Own\t",null,"Feedback after lunch"]
[null,"Eat During or After?\t",null,"Meet with caterer"]
[null,"Clean up or Teardown\t",null,"Use a restaurant"]
[null,"Case Study\t","What does providing food offer?","Goals","Incentive"]
[null,null,null,"Incentive"]
[null,null,null,"Risk"]
[null,null,null,"Nothing"]
[null,null,"What does controlling the menu help control?","Timing","Level of mess"]
[null,null,null,"Seating "]
[null,null,null,"Level of mess"]
[null,null,null,"Risk"]
[null,null,"What will help reduce the risk of allergens?","Nothing","Contact the participants ahead of time"]
[null,null,null,"Remove participants with allergens"]
[null,null,null,"Create a table for participants with allergens"]
[null,null,null,"Contact the participants ahead of time"]
[null,null,"When is the benefit of eating during the Q&A?","Becomes a social activity","Becomes a social activity"]
[null,null,null,"Less mess"]
[null,null,null,"Focus during presentation"]
[null,null,null,"None "]
[null,null,"What is the con of eating during the lunch and learn?","Space","Spills"]
[null,null,null,"Timing"]
[null,null,null,"Spills"]
[null,null,null,"Conversation"]
[null,null,"In which setting is it safe to assume that the room will be cleaned up before the meeting?","Catering","Restaurant"]
[null,null,null,"Restaurant"]
[null,null,null,"Onsite"]
[null,null,null,"Offsite"]
[null,null,"Who should you contact to determine the cleaning and tear down responsibilities when hosting at an offsite location?","Participants","Manager"]
[null,null,null,"Caterer"]
[null,null,null,"Sound tech"]
[null,null,null,"Manager"]
[null,null,"How early did Gina arrive?","10 minutes","15 minutes"]
[null,null,null,"15 minutes"]
[null,null,null,"20 minutes"]
[null,null,null,"30 minutes"]
[null,null,"What was Gina setting up when participants arrived?","Tables","Electronics"]
[null,null,null,"Chairs"]
[null,null,null,"Food"]
[null,null,null,"Electronics"]
[]
["Module Seven: Take Away Material\t","Handouts and Take Away Material\t","What helps the participants connect with the material?","Taking notes","Taking notes"]
[null,"Quizzes or Self-Tests\t",null,"Handouts"]
[null,"Websites with Minutes and Session Notes\t",null,"Quizzes"]
[null,"Reference Material or White Paper\t",null,"Copies"]
[null,"Case Study\t","What should not be in a handout?","Graphics","Too much information"]
[null,null,null,"Too much information"]
[null,null,null,"Basic information"]
[null,null,null,"Space for notes"]
[null,null,"What is the minimal number of skill levels that should be identified in a self-test?","2","3"]
[null,null,null,"4"]
[null,null,null,"3"]
[null,null,null,"1"]
[null,null,"How should you test your quizzes and self-tests?","You do not","With peers"]
[null,null,null,"With participants"]
[null,null,null,"By yourself"]
[null,null,null,"With peers"]
[null,null,"What should you link to the website with notes?","Quizzes","References"]
[null,null,null,"Tests"]
[null,null,null,"References"]
[null,null,null,"Personal information "]
[null,null,"When is online information useful?","Always","Before and after sessions"]
[null,null,null,"After sessions "]
[null,null,null,"Before sessions"]
[null,null,null,"Before and after sessions"]
[null,null,"Stories, statistic, and research are examples of which of the following?","Reference materials","Reference materials"]
[null,null,null,"White papers"]
[null,null,null,"Handouts"]
[null,null,null,"Self-tests"]
[null,null,"Who typically creates white papers?","Research scientists","Individual companies"]
[null,null,null,"Individual companies"]
[null,null,null,"Statistical groups"]
[null,null,null,"Participant feedback"]
[null,null,"What happened at the Q&A?","Nothing","Few questions"]
[null,null,null,"Few questions"]
[null,null,null,"Many questions"]
[null,null,null,"Loss of focus"]
[null,null,"Why did Sara leave space in her handouts?","Self-tests","Notes"]
[null,null,null,"Questions"]
[null,null,null,"Quizzes"]
[null,null,null,"Notes"]
[]
["Module Eight: Difficult Situations or People\t","Disruptions\t","How should you confront an extremely disruptive participant?","In front of the group","Away from the group"]
[null,"Food Issues\t",null,"Away from the group"]
[null,"Senior Management Buy in\t",null,"With security"]
[null,"People Not Participating?\t",null,"You do not"]
[null,"Case Study\t","What will prevent most disruptions?","Security","Ground rules"]
[null,null,null,"Confrontation"]
[null,null,null,"Ground rules"]
[null,null,null,"Nothing"]
[null,null,"What is Not a common food issue?","Space","Space"]
[null,null,null,"Allergies"]
[null,null,null,"Mess"]
[null,null,null,"Smell"]
[null,null,"What action should you take if there is no food policy?","Choose a popular food item","Communicate with participants"]
[null,null,null,"Double check the policy"]
[null,null,null,"Choose a nearby caterer"]
[null,null,null,"Communicate with participants"]
[null,null,"What does management buy in create in the minds of participants?","Credibility","Credibility"]
[null,null,null,"Interest"]
[null,null,null,"Issues"]
[null,null,null,"Distractions"]
[null,null,"What will management buy in prevent?","Credibility","Difficult participants"]
[null,null,null,"Participation"]
[null,null,null,"Difficult participants"]
[null,null,null,"Food issues"]
[null,null,"What will increase the chances of participation?","Training","Participants see each other"]
[null,null,null,"Participants see each other"]
[null,null,null,"Technical jargon"]
[null,null,null,"Personal interest"]
[null,null,"What external incentive improves participation?","Visuals","Candy"]
[null,null,null,"Room set up"]
[null,null,null,"Interesting topic"]
[null,null,null,"Candy"]
[null,null,"What was the participant level of interest?","Immediately","There was none"]
[null,null,null,"Two days"]
[null,null,null,"Never"]
[null,null,null,"There was none"]
[null,null,"What did the participants do while he spoke?","Play games on phones","Play games on phones"]
[null,null,null,"Take notes"]
[null,null,null,"Ask questions"]
[null,null,null,"Participate"]
[]
["Module Nine: What a Lunch and Learn Is Not\t","Heavy or Serious Topics\t","What places limits in the lunch and learn topics?","Time","Time"]
[null,"Required Training\t",null,"Interest"]
[null,"Replacement for Traditional Training\t",null,"Training"]
[null,"Just a Free Lunch\t",null,"Company"]
[null,"Case Study\t","What should you do if a topic requires in-depth training later?","Multiple lunch and learns","Follow up training"]
[null,null,null,"Research"]
[null,null,null,"Follow up training"]
[null,null,null,"Conference calls"]
[null,null,"What is required training?","Optional","Legally mandated"]
[null,null,null,"Legally mandated"]
[null,null,null,"Employee development"]
[null,null,null,"Safety "]
[null,null,"What is typically necessary in required training?","Safety","Attendance"]
[null,null,null,"Lunch "]
[null,null,null,"Manager buy in"]
[null,null,null,"Attendance"]
[null,null,"What is Not a traditional training method?","Coaching","Psychological"]
[null,null,null,"Psychological"]
[null,null,null,"Demonstrations"]
[null,null,null,"Team training"]
[null,null,"How long does a lunch and learn training typically take?","60 minutes","30 minutes"]
[null,null,null,"90 minutes"]
[null,null,null,"30 minutes"]
[null,null,null,"50 minutes "]
[null,null,"What is more likely to happen when people only come for the free lunch?","Cause disruptions","Cause disruptions"]
[null,null,null,"Become engaged"]
[null,null,null,"Learn something new"]
[null,null,null,"Nothing"]
[null,null,"What is the best time to serve food to discourage people looking for a free lunch?","Before the lesson","During Q&A"]
[null,null,null,"After Q&A"]
[null,null,null,"During the lesson "]
[null,null,null,"During Q&A"]
[null,null,"What increased after making lunch and learns mandatory?","Understanding","Turnover"]
[null,null,null,"Turnover"]
[null,null,null,"Interest"]
[null,null,null,"ROI"]
[null,null,"How were the lunch and learns set up?","Voluntary","Mandatory"]
[null,null,null,"Daily"]
[null,null,null,"Weekly"]
[null,null,null,"Mandatory"]
[]
["Module Ten: Best Practices (I)\t","Obtain Feedback and Tweak\t","What type of feedback should you use to tweak lunch and learns?","Repeated","Repeated"]
[null,"Utilize Star Employees\t",null,"All "]
[null,"Provide an Agenda Ahead of Time\t",null,"Feedback you agree with"]
[null,"Keep the Session Casual and Loose\t",null,"Manager feedback"]
[null,"Case Study\t","Leave space for _____ on evaluation forms.","Provide information.","Comments"]
[null,null,null,"Comments"]
[null,null,null,"Make the employee read the documents in front of you."]
[null,null,null,"Inform that manager that the employee has the information."]
[null,null,"What is the benefit of using employees to teach lunch and learns?","Cheaper","Employee respect"]
[null,null,null,"Easy to direct"]
[null,null,null,"Employee respect"]
[null,null,null,"Results"]
[null,null,"Employees should be ______ to teach?","Obligated","Persuaded"]
[null,null,null,"Ordered "]
[null,null,null,"Required"]
[null,null,null,"Persuaded"]
[null,null,"When should agendas be sent to participants? ","After RSVP","After RSVP"]
[null,null,null,"With the invitation "]
[null,null,null,"Before RSVP"]
[null,null,null,"Never"]
[null,null,"Agendas need to be ______.","Creative","Flexible"]
[null,null,null,"Uniform"]
[null,null,null,"Flexible"]
[null,null,null,"Interesting"]
[null,null,"What type of seating should you avoid in a lunch and learn?","Round table","Lecture style"]
[null,null,null,"Lecture style"]
[null,null,null,"Circular "]
[null,null,null,"It does not matter"]
[null,null,"How should you dress for a lunch and learn?","Does not matter","Business casual"]
[null,null,null,"Business attire"]
[null,null,null,"Casual"]
[null,null,null,"Business casual"]
[null,null,"How often were lunch and learns taught?","Every week","Every week"]
[null,null,null,"Every month"]
[null,null,null,"Every day"]
[null,null,null,"Twice a month"]
[null,null,"How many times did employees need to teach to earn an extra day off?","2","3"]
[null,null,null,"1"]
[null,null,null,"4"]
[null,null,null,"3"]
[]
["Module Eleven: Best Practices (II)\t","Use It as a Refresher\t","What type of questions will participants ask at a refresher course?","Educated","Educated"]
[null,"Networking Opportunity\t",null,"Basic"]
[null,"Upper Management Q&A Session\t",null,"Useful"]
[null,"Put It on a Regular Schedule\t",null,"Interesting"]
[null,"Case Study\t","What do refresher courses help identify?","Interest","Learning gaps"]
[null,null,null,"Learning gaps"]
[null,null,null,"ROI"]
[null,null,null,"Risks"]
[null,null,"When should you arrive to network?","Late","Early"]
[null,null,null,"On time"]
[null,null,null,"Early"]
[null,null,null,"It does not matter"]
[null,null,"What should you bring to a lunch and learn?","Planner","Business cards"]
[null,null,null,"Notebook"]
[null,null,null,"Money"]
[null,null,null,"Business cards"]
[null,null,"Questions at Q&A sessions need to be _____. ","Predictable","Thoughtful"]
[null,null,null,"Thoughtful"]
[null,null,null,"Serious "]
[null,null,null,"Fun"]
[null,null,"What should you Not discuss at a Q&A?","Company","Grievances"]
[null,null,null,"Future"]
[null,null,null,"Grievances"]
[null,null,null,"Growth"]
[null,null,"Lunch and learns should occur on the same day and at the same_____","Time","Time"]
[null,null,null,"Location"]
[null,null,null,"Restaurant "]
[null,null,null,"Room"]
[null,null,"What will determine how often a lunch and learn needs to occur?","Interest","Business needs"]
[null,null,null,"Feedback"]
[null,null,null,"Training needs"]
[null,null,null,"Business needs"]
[null,null,"What was the previous drop in revenue related to training?","None","5%"]
[null,null,null,"5%"]
[null,null,null,"10%"]
[null,null,null,"15%"]
[null,null,"What was the purpose of the lunch and learn?","Implement training","Refresh"]
[null,null,null,"Q&A"]
[null,null,null,"Network"]
[null,null,null,"Refresh"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A66 - Developing New Managers","index":20,"n_rows":419,"n_cols":5,"rows_kept":419,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[]
["Module Two: Managers are Made, Not Born\t","Managers Must Be Developed\t","All but which of the following are true of management skills?","Some skills come more easily to some people","All of these"]
[null,"Management Skills Can Be Learned\t",null,"They can be learned"]
[null,"Managers Learn by Being Managed Well\t",null,"They are always being developed and refined"]
[null,"Create a Management Track\t",null,"All of these"]
[null,"Case Study\t","Which is true of managers?","They are born","They are made"]
[null,null,null,"They are made"]
[null,null,null,"People are either management material or they are not"]
[null,null,null,"None of these"]
[null,null,"How do most managers say they learned to manage well?","By being managed well themselves","By being managed well themselves"]
[null,null,null,"From training courses"]
[null,null,null,"By being poorly managed themselves"]
[null,null,null,"Role playing"]
[null,null,"Which is true of developing new managers?","It should be done after an employee takes a role","It should be done continuously"]
[null,null,null,"It is not the responsibility of the organization"]
[null,null,null,"It should be done continuously"]
[null,null,null,"It should only be done when managers are struggling"]
[null,null,"Why do many new managers struggle?","Lack of potential","Underdevelopment"]
[null,null,null,"Underdevelopment"]
[null,null,null,"Incompetence"]
[null,null,null,"Stress"]
[null,null,"How does developing new managers benefit the organization as a whole?","It prepares employees to transition to new roles, promoting retention","All of the above"]
[null,null,null,"It prepares employees to transition to new roles, enabling inside rather than outside hiring"]
[null,null,null,"It prepares employees to succeed in managerial roles"]
[null,null,null,"All of the above"]
[null,null,"Which of the following should you include when creating a management track?","All of these","All of these"]
[null,null,null,"Educational requirements for managers"]
[null,null,null,"Experience requirements for managers"]
[null,null,null,"Typical paths through other positions to management"]
[null,null,"How should you communicate with employees about the management track?","Wait for them to ask about it","Discuss it with them during annual reviews or other performance reviews"]
[null,null,null,"Make it available on the server"]
[null,null,null,"None of these"]
[null,null,null,"Discuss it with them during annual reviews or other performance reviews"]
[null,null,"What best describes Serena?","Hesitant","Hesitant"]
[null,null,null,"Relaxed"]
[null,null,null,"Personable"]
[null,null,null,"Imaginative"]
[null,null,"What did consulting her supervisor help increase?","Anxiety","Confidence"]
[null,null,null,"Understanding"]
[null,null,null,"Confidence"]
[null,null,null,"Communication"]
[]
["Module Three: Create a Management Track\t","Clearly Define Roles and Competencies\t","What should you clearly define for new managers?","Roles and competencies","Roles and competencies"]
[null,"Provide Tools\t",null,"Incentives"]
[null,"Identify Candidates Early\t",null,"Sanctions"]
[null,"Clearly Define the Management Track\t",null,"None  of the above"]
[null,"Case Study\t","Where can you look for information on managerial roles and competencies?","Job descriptions","All of these"]
[null,null,null,"Talking to current managers"]
[null,null,null,"All of these"]
[null,null,null,"Reflecting on  your own managerial experience"]
[null,null,"Which of the following is a tool that is useful for developing new managers?","External training","All of these "]
[null,null,null,"All of these "]
[null,null,null,"Internal workshops"]
[null,null,null,"Peer groups"]
[null,null,"Which of the following is true?","Talented managers don’t need support tools to succeed","Even talented, motivated managers will struggle without the right tools"]
[null,null,null,"Motivated managers don’t need training"]
[null,null,null,"Tools should be provided only to struggling managers"]
[null,null,null,"Even talented, motivated managers will struggle without the right tools"]
[null,null,"What does a clearly defined management track do?","Transfers all responsibility for employee development to the individual employee","Empowers employees to help direct their career growth"]
[null,null,null,"Empowers employees to help direct their career growth"]
[null,null,null,"Prevents lawsuits"]
[null,null,null,"None of these"]
[null,null,"When should potential management candidates be identified?","When a current manager resigns","As early as possible"]
[null,null,null,"When a new position is created"]
[null,null,null,"When a new position needs to be filled"]
[null,null,null,"As early as possible"]
[null,null,"Which of the following is a way to identify potential candidates for management?","All of these","All of these"]
[null,null,null,"Employee annual reviews"]
[null,null,null,"Referrals from managers and supervisors"]
[null,null,null,"Talking to employees about their goals"]
[null,null,"Once a management track is created, what should you do?","Make employees aware of it","All of these"]
[null,null,null,"Discuss it with employees who express management goals"]
[null,null,null,"All of these"]
[null,null,null,"Make it available in hard copy or online"]
[null,null,"What did Oren and Khadijdha do to get information?","Read business journals","Talked to employees at different levels"]
[null,null,null,"Talked to employees at different levels"]
[null,null,null,"Talked to only high level managers"]
[null,null,null,"Nothing"]
[null,null,"What did Oren and Khadidjha find?","Their company had a well-defined management track","Their company did not have a clearly defined management track"]
[null,null,null,"Their company had incompetent managers"]
[null,null,null,"Nothing"]
[null,null,null,"Their company did not have a clearly defined management track"]
[]
["Module Four: Define and Build Comptencies\t","Clearly Define Competencies Needed\t","Which should be the first step in creating a management track?","Identifying competencies","Identifying competencies"]
[null,"Identify Strengths\t",null,"Allocating deliverables"]
[null,"Identify Development Needs\t",null,"Setting a timeline"]
[null,"Provide Development Opportunities\t",null,"Reviewing the budget"]
[null,"Case Study\t","What does identifying competencies do?","Gives a clear picture of what skills a manager needs","All of these"]
[null,null,null,"Helps employees direct their development efforts"]
[null,null,null,"Helps in identifying management candidates"]
[null,null,null,"All of these"]
[null,null,"What should you identify first when working with an employee?","Development needs","Strengths"]
[null,null,null,"Strengths"]
[null,null,null,"Goals"]
[null,null,null,"Consequences"]
[null,null,"Where can you get information about strengths?","The employee’s supervisor","All of these"]
[null,null,null,"Employee evaluations"]
[null,null,null,"All of these"]
[null,null,null,"The employee’s self-assessment"]
[null,null,"What should you do when identifying development needs?","All of these","All of these"]
[null,null,null,"Frame them as opportunities not weaknesses"]
[null,null,null,"Tie them to areas of strength when possible"]
[null,null,null,"Create a plan for developing these areas"]
[null,null,"Development needs should be linked to which of the following?","The employee’s career goals","All of these"]
[null,null,null,"All of these"]
[null,null,null,"The employee’s strengths"]
[null,null,null,"Concrete steps for improvement"]
[null,null,"The development process should be _____________.","Strict ","Ongoing"]
[null,null,null,"Tightly overseen"]
[null,null,null,"One time"]
[null,null,null,"Ongoing"]
[null,null,"Which of the following is a way to address development needs?","External training","All of these"]
[null,null,null,"Mentoring"]
[null,null,null,"On the job practice"]
[null,null,null,"All of these"]
[null,null,"Who advised Mario?","Friend","Supervisor"]
[null,null,null,"Mentor"]
[null,null,null,"Supervisor"]
[null,null,null,"No one"]
[null,null,"What did Chen go over with Mario?","His pay scale","Core competencies for managers"]
[null,null,null,"His sales record"]
[null,null,null,"None of these"]
[null,null,null,"Core competencies for managers"]
[]
["Module Five: Managers Learn by Being Managed Well\t","Pair New Managers with Mentors\t","How do most managers learn to manage well?","By being managed well themselves","By being managed well themselves"]
[null,"Reward Effective Managers\t",null,"In business school"]
[null,"Emulate Effective Managers\t",null,"From being managed poorly"]
[null,"Create and Document Best Practices\t",null,"None of these"]
[null,"Case Study\t","How does being paired with a mentor develop a new manager?","It gives him or her the chance to see a good manager in action","All of these"]
[null,null,null,"All of these"]
[null,null,null,"It provides the new manager with someone to emulate"]
[null,null,null,"It provides the new manager with a support person"]
[null,null,"What should you reward?","High sales","Effective managers"]
[null,null,null,"Effective managers"]
[null,null,null,"Winning at all costs"]
[null,null,null,"Nothing"]
[null,null,"Which is true of rewarding effective managers?","It demonstrates that the organization values good management","All of these"]
[null,null,null,"It motivates managers to continue performing well"]
[null,null,null,"It promotes retention"]
[null,null,null,"All of these"]
[null,null,"What should be encouraged?","Emulation of good managers","Emulation of good managers"]
[null,null,null,"Emulation of poor managers"]
[null,null,null,"Outside hiring"]
[null,null,null,"None of these"]
[null,null,"What does emulating good managers do?","Helps spot those incompetence","Gives employees an experience of being managed well"]
[null,null,null,"Helps find the best solution"]
[null,null,null,"Gives employees an experience of being managed well"]
[null,null,null,"Helps spot potential problems"]
[null,null,"What should be created and documented?","Best practices","Best practices"]
[null,null,null,"Clear sanctions"]
[null,null,null,"Potential problems"]
[null,null,null,"Financial goals"]
[null,null,"What does documenting best practices do?","Helps promote organizational culture","All of these"]
[null,null,null,"Serves as a resource for new managers"]
[null,null,null,"All of these"]
[null,null,null,"Codifies expectations of effective management"]
[null,null,"How did Carmen view Mia?","With skepticism","With admiration"]
[null,null,null,"With admiration"]
[null,null,null,"Ambivalently"]
[null,null,null,"Hostilely"]
[null,null,"What did Lewis teach Mia?","Be uncompromising","Focus on the positive"]
[null,null,null,"Make a plan"]
[null,null,null,"Be distant"]
[null,null,null,"Focus on the positive"]
[]
["Module Six: Provide Tools\t","Provide Manuals and Policy Documents\t","What should you provide for new managers?","All of these","All of these"]
[null,"Empower New Managers\t",null,"Manuals"]
[null,"Provide Support\t",null,"Policy documents"]
[null,"Provide Training and Development Opportunities\t",null,"Development opportunities"]
[null,"Case Study\t","What do manuals do?","Provide a roadmap for how to do the day to day aspects of a job","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Help managers solve their own problems."]
[null,null,null,"Provide an guide to organizational culture"]
[null,null,"New managers should be ______________.","Closely supervised","Empowered"]
[null,null,null,"Micromanaged"]
[null,null,null,"Empowered"]
[null,null,null,"None of these"]
[null,null,"What can help empower a new manager?","A clear job description","All the above"]
[null,null,null,"Being allowed to make decisions on  their own"]
[null,null,null,"Knowing that established managers trust them"]
[null,null,null,"All the above"]
[null,null,"What should you do when you disagree with a new manager?","Confront them in front of employees","Address the concerns privately"]
[null,null,null,"Address the concerns privately"]
[null,null,null,"Fire them"]
[null,null,null,"None of these"]
[null,null,"How do many new managers feel when entering a new role?","Confident","Nervous"]
[null,null,null,"Lazy"]
[null,null,null,"Competent"]
[null,null,null,"Nervous"]
[null,null,"Which is NOT true of training and development?","It should only be provided to struggling employees","It should only be provided to struggling employees"]
[null,null,null,"IT should be provided to all employees"]
[null,null,null,"It is an important tool for developing new managers"]
[null,null,null,"It should be continuous"]
[null,null,"Which of the following is a potential training and development opportunity for a new manager?","A workshop offered by HR on employee evaluation","All of these"]
[null,null,null,"Working with an established manager to develop a budget"]
[null,null,null,"All of these"]
[null,null,null,"A training on new payroll software offered by the vendor"]
[null,null,"What did Caesar not know his company had?","A manual","A manual"]
[null,null,null,"A management track"]
[null,null,null,"Opportunities for advancement"]
[null,null,null,"Training"]
[null,null,"What was Caesar uncomfortable doing?","Asking for help","Managing personnel"]
[null,null,null,"Using technology"]
[null,null,null,"Managing personnel"]
[null,null,null,"Delegating"]
[]
["Module Seven: Provide Support\t","Encourage Peer Networking\t","What type of environment should you cultivate?","One where peers compete","One where peers support each other"]
[null,"Establish Resource People\t",null,"One where peers support each other"]
[null,"Encourage Mentor Relationships\t",null,"One where self-sufficiency is most important"]
[null,"Establish Regular Check Ins\t",null,"None of the above"]
[null,"Case Study\t","How do peer networks help develop new managers?","They serve as a source of support","All of these"]
[null,null,null,"They serve as a place for shared knowledge"]
[null,null,null,"All of these"]
[null,null,null,"They allow peers to learn from each other’s experiences"]
[null,null,"Having a group of resource people does which of the following?","All of these","All of these"]
[null,null,null,"Empowers new managers to problem solve"]
[null,null,null,"Ensures consistency"]
[null,null,null,"Leverages organizational expertise"]
[null,null,"You resource people should be which of the following?","Only lower level employees","Experts in their area"]
[null,null,null,"Only managers"]
[null,null,null,"Accountable to you personally"]
[null,null,null,"Experts in their area"]
[null,null,"All but which of the following is true of pairing new managers with mentors?","Mentors serve as support for new managers","Mentors hinder the development of new managers"]
[null,null,null,"Mentors provide models of effective management"]
[null,null,null,"Mentors hinder the development of new managers"]
[null,null,null,"Mentors can help empower new managers"]
[null,null,"You should encourage new managers to do which of the following?","Seek out a mentor in the organization","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Mentor their own direct reports"]
[null,null,null,"Seek out multiple mentors if it is appropriate"]
[null,null,"How often should you check in?","As often as you and the new manager agree is appropriate","As often as you and the new manager agree is appropriate"]
[null,null,null,"Only when there is a problem"]
[null,null,null,"Daily"]
[null,null,null,"Yearly"]
[null,null,"What should you do during regular check in time?","Ask the new manager how the job is going","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Listen to the new manager’s concerns or questions"]
[null,null,null,"Provide feedback"]
[null,null,"How did Rhona feel when she started her new position?","Nervous","Nervous"]
[null,null,null,"Confident"]
[null,null,null,"Incompetent"]
[null,null,null,"Depressed"]
[null,null,"What did Marisol request?","That Rhona have all her decisions approved by her","That she and Rhona check in each Friday"]
[null,null,null,"That Rhona seek training"]
[null,null,null,"That she and Rhona check in each Friday"]
[null,null,null,"That Rhona quit"]
[]
["Module Eight: Identify Strong Candidates Early\t","Development Begins Early\t","When should development of new managers begin?","When they take the job","As early as possible"]
[null,"Identify Candidates Early\t",null,"When a job opens up"]
[null,"Identify Candidates Through Reviews\t",null,"When there is time"]
[null,"Develop Those with Management Goals\t",null,"As early as possible"]
[null,"Case Study\t","How can you develop new managers early?","Company-wide trainings and workshops","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Work one on one with employees who have management goals"]
[null,null,null,"External trainings for employees who wish to move into management"]
[null,null,"When should we identify potential candidates for management?","During the process of hiring a new manager","Early and continuously"]
[null,null,null,"When a managerial job comes open"]
[null,null,null,"Early and continuously"]
[null,null,null,"Never"]
[null,null,"Which of the following can help us identify management candidates?","All of these","All of these"]
[null,null,null,"Employee reviews"]
[null,null,null,"Recommendations from supervisors"]
[null,null,null,"Discussions with employees"]
[null,null,"How can the annual review help us identify management candidates?","All of these","All of these"]
[null,null,null,"It is an opportunity to discuss the employee’s goals"]
[null,null,null,"It highlights the employee’s strengths"]
[null,null,null,"It provides information about the employee’s development needs"]
[null,null,"What should you ask the employee about in the annual review?","His or her professional goals","None of these"]
[null,null,null,"None of these"]
[null,null,null,"His or her strengths"]
[null,null,null,"His or her development plans"]
[null,null,"What should you do with employees that express management goals?","Ignore them","Develop them"]
[null,null,null,"Develop them"]
[null,null,null,"Micromanage them"]
[null,null,null,"Promote them"]
[null,null,"What should you discuss with an employee who has management goals?","Whether or not you think they can succeed","The management track"]
[null,null,null,"Compensation"]
[null,null,null,"None of these"]
[null,null,null,"The management track"]
[null,null,"What was Randolph’s organization lacking?","Talent ","A clear management track"]
[null,null,null,"A clear management track"]
[null,null,null,"Training"]
[null,null,null,"Motivation"]
[null,null,"Who suggested Randolph discuss his employee’s goals with them?","His manager","His colleague"]
[null,null,null,"His colleague"]
[null,null,null,"One of his direct reports"]
[null,null,null,"His wife"]
[]
["Module Nine: Clearly Define the Management Track\t","Make the Path to Management Clear\t","How can a clear management track help with employee retention?","All of these","All of these"]
[null,"A Clear Track Is a Guidepost\t",null,"It helps employees to keep growing"]
[null,"A Clear Track Ensures Quality Training and Support\t",null,"It helps employees know how to pursue their goals"]
[null,"Succession Planning and Change Management\t",null,"It helps employees move up in the organization"]
[null,"Case Study\t","The management track should be what?","Busy","Clear"]
[null,null,null,"Respected "]
[null,null,null,"Clear"]
[null,null,null,"None of these"]
[null,null,"A clear management track serves as what?","A guidepost for development","All of the above"]
[null,null,null,"A map to employee’s goals"]
[null,null,null,"A tool for planning employee  development"]
[null,null,null,"All of the above"]
[null,null,"The management track can be used to create which of the following?","Employee development plans","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Training initiatives"]
[null,null,null,"Benchmarks for an employee"]
[null,null,"A clear management track ensures which of the following?","Quality training and support","Quality training and support"]
[null,null,null,"Accountability"]
[null,null,null,"Minimal supervision"]
[null,null,null,"None of these"]
[null,null,"A clear management track helps in planning which of the following?","Development activities","All of these"]
[null,null,null,"Human resource allocation"]
[null,null,null,"Financial resource allocation"]
[null,null,null,"All of these"]
[null,null,"Having a clear management track can make which of the following easier?","All of these","All of these"]
[null,null,null,"Succession planning"]
[null,null,null,"Change management"]
[null,null,null,"Hiring"]
[null,null,"What can mentors do when there is a clear management track?","Retire early","Develop their successors from the earliest stage"]
[null,null,null,"Delegate work"]
[null,null,null,"Share the spotlight"]
[null,null,null,"Develop their successors from the earliest stage"]
[null,null,"What did Reginald dislike?","Managing people","The high level of turnover "]
[null,null,null,"The high level of turnover "]
[null,null,null,"Collaborating with others"]
[null,null,null,"None of the above"]
[null,null,"Who helped Reginald?","His colleague","His colleague"]
[null,null,null,"An external consultant"]
[null,null,null,"His boss"]
[null,null,null,"Someone from HR"]
[]
["Module Ten: Empower New Managers\t","Making Decisions\t","What should we do for new managers?","Empower them","Empower them"]
[null,"Asking for Help\t",null,"Criticize them"]
[null,"Support, Don’t Micromanage\t",null,"Defend them"]
[null,"Continuous Growth and Development\t",null,"Ignore them"]
[null,"Case Study\t","What does empowering new managers do?","Builds their confidence","Helps them grow"]
[null,null,null,"Shows confidence in them."]
[null,null,null,"Helps them grow"]
[null,null,null,"All of these"]
[null,null,"We should empower new managers to do which of the following?","Take action","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Ask for help"]
[null,null,null,"Make decisions"]
[null,null,"Which is not a way to empower a new manager to ask for help?","Provide them with a list of resources","Punish them"]
[null,null,null,"Tell them about times you have needed help"]
[null,null,null,"Encourage them to seek out assistance"]
[null,null,null,"Punish them"]
[null,null,"All but which of the following is micromanaging rather than supporting?","Requiring a new manager to have all actions approved by another","Backing up the new manager’s decisions"]
[null,null,null,"Backing up the new manager’s decisions"]
[null,null,null,"Double checking all the new manager’s work"]
[null,null,null,"Second guessing the new manager’s decisions."]
[null,null,"Which of the following is a  way to support a new manager","Support their decisions","All of these"]
[null,null,null,"Offer your help"]
[null,null,null,"All of these"]
[null,null,null,"Provide them with tools"]
[null,null,"Growth and development should be which of the following?","All of these","All of these"]
[null,null,null,"Continuous"]
[null,null,null,"Personalized"]
[null,null,null,"Part of every employee’s career path"]
[null,null,"When does new manager development end?","When the position is filled","Never "]
[null,null,null,"When the employee says so"]
[null,null,null,"When the employee is promoted"]
[null,null,null,"Never "]
[null,null,"How did Xander picture himself?","Independent","Independent"]
[null,null,null,"Incompetent"]
[null,null,null,"Dependent on others"]
[null,null,null,"Creative"]
[null,null,"What did Carlos encourage Xander to do?","Sleep","Ask for help"]
[null,null,null,"Ask for help"]
[null,null,null,"Seek out more training"]
[null,null,null,"Brainstorm"]
[]
["Module Eleven: Provide Growth Opportunities\t","Provide Continuous Growth Opportunities\t","What type of opportunities should you provide new managers?","Growth","Growth"]
[null,"Create a Development Plan\t",null,"Punishment"]
[null,"Provide Regular Feedback\t",null,"Financial"]
[null,"Encourage Mentoring\t",null,"Personal"]
[null,"Case Study\t","Which of the following is a good growth opportunity for a new manager?","Working with experienced managers on a committee","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Taking a workshop on a new technology"]
[null,null,null,"Completing a special project "]
[null,null,"What should you create with the employee?","A contract","A development plan"]
[null,null,null,"An agreement"]
[null,null,null,"A development plan"]
[null,null,null,"Nothing"]
[null,null,"What should you focus on when creating a development plan?","The employee’s professional goals","All of the above"]
[null,null,null,"The employee’s strengths"]
[null,null,null,"The employee’s development needs"]
[null,null,null,"All of the above"]
[null,null,"Which of the following is true of feedback?","It should be given regularly","All of these"]
[null,null,null,"It should acknowledge progress"]
[null,null,null,"IT should address development needs"]
[null,null,null,"All of these"]
[null,null,"What type of feedback should you give?","Affirmative","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Developmental"]
[null,null,null,"Acknowledgement"]
[null,null,"What should you encourage in terms of mentoring?","All of these","All of these"]
[null,null,null,"New managers should become mentors"]
[null,null,null,"New managers should continue to work with their mentors"]
[null,null,null,"New managers should seek out mentors in new areas of interest"]
[null,null,"Which is true of mentoring?","It can present growth opportunities","All of these"]
[null,null,null,"It can build a new manager’s confidence"]
[null,null,null,"All of these"]
[null,null,null,"It can help develop new managers"]
[null,null,"What did Carrie believe about her mentor?","They were done working together","They were done working together"]
[null,null,null,"She was incompetent"]
[null,null,null,"She was lazy"]
[null,null,null,"None of these"]
[null,null,"What did Julianne recommend for Carrie?","Joining groups","Setting a new goal"]
[null,null,null,"Setting a new goal"]
[null,null,null,"Ending their relationship"]
[null,null,null,"Finding a new  mentor"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A67 - Employee Motivation","index":21,"n_rows":61,"n_cols":5,"rows_kept":61,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluations\t"]
[]
["Module Two: A Psychological Approach\t","Herzberg’s Theory of Motivation\t"]
[null,"Maslow’s Hierarchy of Needs\t"]
[null,"The Two Models and Motivation\t"]
[null,"Case Study\t"]
[]
["Module Three: Object-Oriented Theory\t","The Carrot\t"]
[null,"The Whip\t"]
[null,"The Plant\t"]
[null,"Case Study\t"]
[]
["Module Four: Using Reinforcement Theory\t","A History of Reinforcement Theory\t"]
[null,"Behavior Modification in Four Steps\t"]
[null,"Appropriate Uses in the Workplace\t"]
[null,"Case Study\t"]
[]
["Module Five: Using Expectancy Theory\t","A History of Expectancy Theory\t"]
[null,"Understanding the Three Factors\t"]
[null,"Using the Three Factors to Motivate in the Workplace\t"]
[null,"Case Study\t"]
[]
["Module Six: Personality’s Role in Motivation\t","Identifying Your Personality Type\t"]
[null,"Identifying Others’ Personality Type\t"]
[null,"Motivators by Personality Type\t"]
[null,"Case Study\t"]
[]
["Module Seven: Setting Goals\t","Goals and Motivation\t"]
[null,"Setting SMART Goal\t"]
[null,"Evaluating and Adapting\t"]
[null,"Case Study\t"]
[]
["Module Eight: A Personal Toolbox\t","Building Your Own Motivational Plan\t"]
[null,"Encouraging Growth and Development\t"]
[null,"Getting Others to See the Glass Half-Full\t"]
[null,"Case Study\t"]
[]
["Module Nine: Motivation on the Job\t","The Key Factors\t"]
[null,"Creating a Motivational Organization\t"]
[null,"Creating a Motivational Job\t"]
[null,"Case Study\t"]
[]
["Module Ten: Addressing Specific Morale Issues\t","Dealing with Individual Morale Problems\t"]
[null,"Addressing Team Morale\t"]
[null,"What to Do When the Whole Company is De-Motivated\t"]
[null,"Case Study\t"]
[]
["Module Eleven: Keeping Yourself Motivated\t","Identifying Personal Motivators\t"]
[null,"Maximizing Your Motivators\t"]
[null,"Evaluating and Adapting\t"]
[null,"Case Study\t"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Parking Lot\t"]
[null,"Action Plans and Evaluations\t"]

{"sheet":"A68 - Employee Onboarding","index":22,"n_rows":437,"n_cols":5,"rows_kept":437,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluation Forms\t"]
[]
["Module Two: Purpose of Onboarding\t","Start-up Cost\t","What is not a benefit?","Insurance","Training"]
[null,"Anxiety\t",null,"Vacation pay"]
[null,"Employee Turnover\t",null,"Legal benefits"]
[null,"Realistic Expectations\t",null,"Training"]
[null,"Case Study\t","What is not a miscellaneous cost?","Training","Retirement"]
[null,null,null,"Equipment"]
[null,null,null,"Retirement"]
[null,null,null,"Rent"]
[null,null,"Employees need to be oriented in their jobs and ______.","Surroundings","Surroundings"]
[null,null,null,"Location"]
[null,null,null,"Requirements"]
[null,null,null,"Area"]
[null,null,"What is the effect of stress on performance?","It increases productivity","It impedes performance"]
[null,null,null,"It impedes performance"]
[null,null,null,"There is no effect"]
[null,null,null,"It increases goals"]
[null,null,"What is an exit cost?","Productivity","Contacts"]
[null,null,null,"Contacts"]
[null,null,null,"Advertising"]
[null,null,null,"Screening"]
[null,null,"What is a recruitment cost?","Disruption","Advertising"]
[null,null,null,"Productivity"]
[null,null,null,"Advertising"]
[null,null,null,"Overtime"]
[null,null,"Expectations that are unexplained or _____ hinder performance.","Unrealistic","Unrealistic"]
[null,null,null,"Measurable"]
[null,null,null,"Attainable"]
[null,null,null,"Timely"]
[null,null,"What is not part of a job description?","Training","Vision"]
[null,null,null,"Evaluation"]
[null,null,null,"Expectation"]
[null,null,null,"Vision"]
[null,null,"What was the initial turnover?","55 percent","75 percent"]
[null,null,null,"20 percent"]
[null,null,null,"75 percent"]
[null,null,null,"25 percent"]
[null,null,"What was the turnover after the onboarding?","55 percent","20 percent"]
[null,null,null,"20 percent"]
[null,null,null,"75 percent"]
[null,null,null,"25 percent"]
[]
["Module Three: Introduction\t","What Is Onboarding?\t","Employees align with _________.","Vision of the company","Vision of the company"]
[null,"The Importance of Onboarding\t",null,"Company tools"]
[null,"Making Employees Feel Welcome\t",null,"Training"]
[null,"First Day Checklist\t",null,"Company culture"]
[null,"Case Study\t","What will onboarding accelerate?","Hiring","Training"]
[null,null,null,"Company standards"]
[null,null,null,"Training"]
[null,null,null,"Accommodation"]
[null,null,"How long does it take employees to “break even”?","10 weeks","20 weeks"]
[null,null,null,"20 weeks"]
[null,null,null,"10 days"]
[null,null,null,"20 days"]
[null,null,"What is an example of a social level?","Policies","Mentoring"]
[null,null,null,"Training"]
[null,null,null,"Expectations"]
[null,null,null,"Mentoring"]
[null,null,"Welcome employees to help them acclimate to their environment and_________.","Stay prepared","Alleviate anxiety"]
[null,null,null,"Break even"]
[null,null,null,"Be productive"]
[null,null,null,"Alleviate anxiety"]
[null,null,"When should new hires meet their mentors?","First week","First day"]
[null,null,null,"Second day"]
[null,null,null,"First day"]
[null,null,null,"Second week"]
[null,null,"The first day checklist should be tailored to each company and ________.","Industry","Industry"]
[null,null,null,"Employee"]
[null,null,null,"Employer"]
[null,null,null,"Meeting "]
[null,null,"What is not part of a typical first day checklist?","Greet the employee","Send information early"]
[null,null,null,"Send information early"]
[null,null,null,"Discuss expectations"]
[null,null,null,"Plan the first week’s training"]
[null,null,"What caused the company change?","Turnover","Growth"]
[null,null,null,"Production "]
[null,null,null,"Growth"]
[null,null,null,"New policies"]
[null,null,"How much did productivity improve?","5 percent","10 percent"]
[null,null,null,"8 percent"]
[null,null,null,"18percent"]
[null,null,null,"10 percent"]
[]
["Module Four: Onboarding Preparation\t","Professionalism\t","Onboarding demands that people be friendly and ________.","Busy","Professional"]
[null,"Clarity\t",null,"Supervised"]
[null,"Designating a Mentor\t",null,"Professional"]
[null,"Training\t",null,"Personal "]
[null,"Case Study\t","Who should be informed about a new hire?","Everyone","Everyone"]
[null,null,null,"Peers"]
[null,null,null,"Supervisors"]
[null,null,null,"Customers"]
[null,null,"What does not need to be clear?","Goals","Time"]
[null,null,null,"Time"]
[null,null,null,"Culture"]
[null,null,null,"Expectations"]
[null,null,"What goals do new hires need to know?","SMART goals","Personal and Company"]
[null,null,null,"Company"]
[null,null,null,"Personal"]
[null,null,null,"Personal and Company"]
[null,null,"_______ does not equal the ability to teach. ","Age","Experience"]
[null,null,null,"Experience"]
[null,null,null,"Seniority"]
[null,null,null,"Attitude"]
[null,null,"What is not important in designating a mentor?","Training","Age"]
[null,null,null,"Time"]
[null,null,null,"Age"]
[null,null,null,"Model behavior"]
[null,null,"What is true of feedback at the beginning?","It should be infrequent","It should be encouraging"]
[null,null,null,"It should focus on mistakes"]
[null,null,null,"It should be encouraging"]
[null,null,null,"It should not involve the supervisor"]
[null,null,"Employees need to be able to communicate their ______.","Requirements","Needs"]
[null,null,null,"Feedback"]
[null,null,null,"Frustration"]
[null,null,null,"Needs"]
[null,null,"What was the goal to reduce turnover?","75 percent","50 percent"]
[null,null,null,"25 percent"]
[null,null,null,"50 percent"]
[null,null,null,"15 percent"]
[null,null,"How far did turnover fall at the first review?","15 percent","15 percent"]
[null,null,null,"25 percent"]
[null,null,null,"50 percent"]
[null,null,null,"75 percent"]
[]
["Module Five: Onboarding Checklist\t","Pre-Arrival\t","When should you work on the first week’s checklist?","Pre-arrival","Pre-arrival"]
[null,"Arrival\t",null,"First week"]
[null,"First Week\t",null,"Second day"]
[null,"First Month\t",null,"Never"]
[null,"Case Study\t","What should not be prepared in the work area?","Nametags","Start date"]
[null,null,null,"Parking permits"]
[null,null,null,"Start date"]
[null,null,null,"Computer"]
[null,null,"What is not part of the arrival checklist?","Welcome","Meetings"]
[null,null,null,"Meetings"]
[null,null,null,"HR paperwork"]
[null,null,null,"Introductions"]
[null,null,"You should _____ the new hire.","Question","Greet"]
[null,null,null,"Observe"]
[null,null,null,"Follow"]
[null,null,null,"Greet"]
[null,null,"When should you complete leftover housekeeping items?","First week","First week"]
[null,null,null,"First day"]
[null,null,null,"Second week"]
[null,null,null,"First month"]
[null,null,"Managers need to provide feedback and ______ the first week?","Explain rules","Ask about onboarding"]
[null,null,null,"Ask about onboarding"]
[null,null,null,"Reward employees "]
[null,null,null,"Promote awareness"]
[null,null,"How often should you meet in the first month?","Weekly","Weekly"]
[null,null,null,"Daily"]
[null,null,null,"Once"]
[null,null,null,"Twice"]
[null,null,"A formal evaluation should be made in _____.","One week","30 days"]
[null,null,null,"10 days"]
[null,null,null,"30 days"]
[null,null,null,"60 days"]
[null,null,"What was the goal to improve productivity?","10 percent","20 percent"]
[null,null,null,"20 percent"]
[null,null,null,"25 percent"]
[null,null,null,"30 percent"]
[null,null,"How did productivity change with the checklists?","Increased 25 percent","Increased 25 percent"]
[null,null,null,"Increased 20 percent"]
[null,null,null,"Increased 10 percent"]
[null,null,null,"Not at all"]
[]
["Module Six: Creating an Engaging Program\t","Getting Off on the Right Track\t","What is a common mistake of traditional orientations?","Occur frequently","Too much information "]
[null,"Role of Human Resources\t",null,"Too little information"]
[null,"Role of Managers\t",null,"Too much information "]
[null,"Characteristics\t",null,"Are too small"]
[null,"Case Study\t","Employees should be provided with important information ________.","First day","First week"]
[null,null,null,"Second day"]
[null,null,null,"First hour"]
[null,null,null,"First week"]
[null,null,"What is not a role of HR?","Set up workstation","Set up workstation"]
[null,null,null,"Policies"]
[null,null,null,"Documentation"]
[null,null,null,"Tour"]
[null,null,"Which role of HR should run throughout the whole organization?","Explain benefits ","Welcome new hires"]
[null,null,null,"Welcome new hires"]
[null,null,null,"Explain policies "]
[null,null,null,"Help with paperwork"]
[null,null,"What is not a role of management?","Meeting","Documentation"]
[null,null,null,"Prepare"]
[null,null,null,"Documentation"]
[null,null,null,"Schedule"]
[null,null,"Who meets with new hires to discuss training?","Peers","Management"]
[null,null,null,"Mentors"]
[null,null,null,"HR"]
[null,null,null,"Management"]
[null,null,"What is not a characteristic of engagement?","Going the extra mile","Completing projects"]
[null,null,null,"A good attitude"]
[null,null,null,"Completing projects"]
[null,null,null,"Enjoy work"]
[null,null,"Engaged employees enjoy _____ and opportunities.","Challenges","Challenges"]
[null,null,null,"Work"]
[null,null,null,"Experience"]
[null,null,null,"Training"]
[null,null,"What percent of employees left after the first year?","50","20"]
[null,null,null,"40"]
[null,null,null,"30"]
[null,null,null,"20"]
[null,null,"What was the percentage of improvement after onboarding improved?","20 percent","50 percent"]
[null,null,null,"30 percent"]
[null,null,null,"50 percent"]
[null,null,null,"60 percent"]
[]
["Module Seven: Following Up with New Employees\t","Initial Check in\t","Review company and employee ________.","Goals","Goals"]
[null,"Following Up\t",null,"Progress"]
[null,"Setting Schedules\t",null,"Management"]
[null,"Mentor’s Responsibility\t",null,"Satisfaction"]
[null,"Case Study\t","What is a not something to discuss at the initial check in?","Goals and progress","Past work experience"]
[null,null,null,"Past work experience"]
[null,null,null,"Onboarding process"]
[null,null,null,"Needed help"]
[null,null,"Employee _____ should be addressed in the follow up.","Experience","Expectations"]
[null,null,null,"Goals"]
[null,null,null,"Expectations"]
[null,null,null,"Progress"]
[null,null,"What is not something to address in the follow up?","Inclusion","Pay"]
[null,null,null,"Feedback"]
[null,null,null,"Mentors"]
[null,null,null,"Pay"]
[null,null,"What will help determine schedules?","Checklists","Checklists"]
[null,null,null,"Surveys"]
[null,null,null,"Mentors"]
[null,null,null,"Communication"]
[null,null,"Training should be scheduled each ______.","Hour","Week"]
[null,null,null,"Day"]
[null,null,null,"Week"]
[null,null,null,"Month"]
[null,null,"To be successful, mentors need to approach their roles _____.","Carelessly","Seriously"]
[null,null,null,"Seriously"]
[null,null,null,"Recklessly"]
[null,null,null,"Unprepared"]
[null,null,"What is not a mentor’s role?","Spy","Spy"]
[null,null,null,"Role model"]
[null,null,null,"Encourage"]
[null,null,null,"Advise"]
[null,null,"Turnover was at _____ percent.","30","60"]
[null,null,null,"40"]
[null,null,null,"50"]
[null,null,null,"60"]
[null,null,"How much did turnover decrease?","35 percent","25 percent"]
[null,null,null,"30 percent"]
[null,null,null,"20 percent"]
[null,null,null,"25 percent"]
[]
["Module Eight: Setting Expectations\t","Defining Requirements\t","What are the abilities that are necessary to complete a job?","Behavior","Skills"]
[null,"Identifying Opportunities for Improvement and Growth\t",null,"Experience"]
[null,"Setting Verbal Expectations\t",null,"Skills"]
[null,"Putting It in Writing\t",null,"Education"]
[null,"Case Study\t","Requirements are determined by ______.","Age","Position"]
[null,null,null,"Encouragement "]
[null,null,null,"Position"]
[null,null,null,"Documentation"]
[null,null,"Unmet expectations are opportunities for ______.","Help","Improvement"]
[null,null,null,"Improvement"]
[null,null,null,"Development"]
[null,null,null,"Growth"]
[null,null,"Excelling expectations are opportunities for _______.","Help","Growth"]
[null,null,null,"Improvement"]
[null,null,null,"Development"]
[null,null,null,"Growth"]
[null,null,"Why document verbal expectations?","Hold employees accountable","Hold employees accountable"]
[null,null,null,"Remind employees about conversations"]
[null,null,null,"Remind yourself about conversations"]
[null,null,null,"Encourage better behavior"]
[null,null,"What is a benefit of verbal expectations?","Time out of the office","Answer questions"]
[null,null,null,"Better accountability"]
[null,null,null,"Answer questions"]
[null,null,null,"Encourage better behavior"]
[null,null,"What changes need to be put in writing?","Job description","Job description"]
[null,null,null,"Questions"]
[null,null,null,"Feedback"]
[null,null,null,"Journal entries"]
[null,null,"When should a job description be written?","When the job changes","Before the job is filled"]
[null,null,null,"During evaluations"]
[null,null,null,"Before the job is filled"]
[null,null,null,"After surveys"]
[null,null,"Who gave the manager the idea about personal goals?","Customer","Another manager"]
[null,null,null,"Another manager"]
[null,null,null,"Supervisor"]
[null,null,null,"HR"]
[null,null,"How behind was the manager from goal?","15 percent","20 percent"]
[null,null,null,"20 percent"]
[null,null,null,"50 percent"]
[null,null,null,"10 percent"]
[]
["Module Nine: Resiliency and Flexibility\t","What Is Resiliency?\t","Some people are more _______ resilient than others.","Carelessly","Naturally"]
[null,"Why Is It Important?\t",null,"Obviously"]
[null,"Five Steps\t",null,"Or less"]
[null,"What is Flexibility?\t",null,"Naturally"]
[null,"Why Is It Important?\t","What impedes resiliency?","Work","Stress"]
[null,"Five Steps\t",null,"Evaluations"]
[null,"Case Study\t",null,"Stress"]
[null,null,null,"Expectation"]
[null,null,"What can companies do to increase improve resiliency?","Raises","Stress management"]
[null,null,null,"Stress management"]
[null,null,null,"Goals"]
[null,null,null,"Relationships"]
[null,null,"Resiliency in important in times of _______.","Growth","Change"]
[null,null,null,"Change"]
[null,null,null,"Goal setting"]
[null,null,null,"Evaluation"]
[null,null,"What may be beneficial?","Acceptance","Adversity"]
[null,null,null,"Adversity"]
[null,null,null,"Goals"]
[null,null,null,"Relationships"]
[null,null,"Change and _______ are inevitable.","Failure","Failure"]
[null,null,null,"Goals"]
[null,null,null,"Acceptance"]
[null,null,null,"Relationships"]
[null,null,"Flexibility is not___________.","Specific","Passivity"]
[null,null,null,"Important"]
[null,null,null,"Passivity"]
[null,null,null,"A priority"]
[null,null,"What do employers not need to be flexible about?","When work is done","Why work is done"]
[null,null,null,"Why work is done"]
[null,null,null,"How work is done"]
[null,null,null,"Where work is done"]
[null,null,"What is a benefit of employer flexibility?","New employees","Attract talent"]
[null,null,null,"General happiness"]
[null,null,null,"Better hours"]
[null,null,null,"Attract talent"]
[null,null,"Flexible individuals act with ________.","React","Conviction"]
[null,null,null,"Conviction"]
[null,null,null,"Carelessness"]
[null,null,null,"Plans"]
[null,null,"What is the first step to flexibility?","Relax","Let go"]
[null,null,null,"Support"]
[null,null,null,"Pick battles"]
[null,null,null,"Let go"]
[null,null,"How will you know when you are not being flexible?","Stress","Feedback"]
[null,null,null,"Conviction"]
[null,null,null,"Feedback"]
[null,null,null,"Passivity"]
[null,null,"How long was the manager a trainer?","20 years","20 years"]
[null,null,null,"30years"]
[null,null,null,"15 years"]
[null,null,null,"25 years"]
[null,null,"Which attempt at onboarding was successful?","First","Second"]
[null,null,null,"Second"]
[null,null,null,"Third "]
[null,null,null,"Fourth"]
[]
["Module Ten: Assigning Work\t","General Principles\t","What is a low priority assignment?","Work","Suggestions"]
[null,"The Dictatorial Approach\t",null,"Orders"]
[null,"The Apple Picking Approach\t",null,"Requests"]
[null,"The Collaborative Approach\t",null,"Suggestions"]
[null,"Case Study\t","What is not an expectation that should generally be communicated with assignments?","Due Date","Past success"]
[null,null,null,"Necessary tools."]
[null,null,null,"Past success"]
[null,null,null,"The task"]
[null,null,"What is the least effective way to assign work?","Apple Picking","Dictatorial"]
[null,null,null,"Dictatorial"]
[null,null,null,"Collaborative"]
[null,null,null,"General"]
[null,null,"When should you use the Dictatorial approach?","In emergencies","In emergencies"]
[null,null,null,"Always"]
[null,null,null,"With new hires"]
[null,null,null,"With low performers"]
[null,null,"Little collaboration is a drawback to ________.","Apple picking","Apple picking"]
[null,null,null,"Dictatorial"]
[null,null,null,"Collaborative"]
[null,null,null,"General"]
[null,null,"Apple picking tasks should all have ___________.","High priorities","The same value"]
[null,null,null,"Low priorities"]
[null,null,null,"The same value"]
[null,null,null,"Be prioritized"]
[null,null,"What is the most effective way to assign tasks?","Apple picking","Collaborative"]
[null,null,null,"Dictatorial"]
[null,null,null,"Collaborative"]
[null,null,null,"General"]
[null,null,"What types of tasks require the collaborative approach?","Low priorities","High priorities"]
[null,null,null,"General priorities"]
[null,null,null,"Mid-level priorities"]
[null,null,null,"High priorities"]
[null,null,"Half of the employees left in _____.","1 year","6 months"]
[null,null,null,"6 months"]
[null,null,null,"3 months"]
[null,null,null,"1 month"]
[null,null,"What approach did the CEO use?","Apple Picking","Dictatorial"]
[null,null,null,"Dictatorial"]
[null,null,null,"Collaborative"]
[null,null,null,"General"]
[]
["Module Eleven: Providing Feedback\t","Characteristics of Good Feedback\t","What is not a characteristic of good feedback?","Dialogue","Address rumors"]
[null,"Feedback Delivery Tools\t",null,"Focus"]
[null,"Informal Feedback\t",null,"Compromise"]
[null,"Formal Feedback\t",null,"Address rumors"]
[null,"Case Study\t","Encourage _______ and address questions or concerns.","Rumors","Dialogue"]
[null,null,null,"Communication"]
[null,null,null,"Dialogue"]
[null,null,null,"Facts"]
[null,null,"What is not a delivery tool to use in complex situations?","Meetings","Email"]
[null,null,null,"Email"]
[null,null,null,"Review"]
[null,null,null,"360-degree feedback"]
[null,null,"What is the traditional method of feedback?","Review","Review"]
[null,null,null,"Meeting"]
[null,null,null,"Email"]
[null,null,null,"360-degree feedback"]
[null,null,"What does informal feedback not address?","Pay","Pay"]
[null,null,null,"Correction"]
[null,null,null,"Questions"]
[null,null,null,"Praise"]
[null,null,"Meetings and ________ are useful for informal feedback.","Commendations","Emails"]
[null,null,null,"Evaluations"]
[null,null,null,"Emails"]
[null,null,null,"Reviews"]
[null,null,"What is a type of formal feedback?","Memos","Reviews"]
[null,null,null,"Reviews"]
[null,null,null,"Assignments"]
[null,null,null,"Priorities"]
[null,null,"Formal reviews ______.","Are only for new hires","Document progress"]
[null,null,null,"Have little paperwork"]
[null,null,null,"Are consistent"]
[null,null,null,"Document progress"]
[null,null,"What type of feedback did the manager use to solve the problem?","Evaluations","Informal"]
[null,null,null,"Informal"]
[null,null,null,"Reviews"]
[null,null,null,"Formal"]
[null,null,"How much did sales increase?","10 percent","20 percent"]
[null,null,null,"20 percent"]
[null,null,null,"30 percent"]
[null,null,null,"40 percent"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Completion of Action Plans and Evaluations\t"]

{"sheet":"A69 - Generation Gaps","index":23,"n_rows":420,"n_cols":5,"rows_kept":420,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluations\t"]
[]
["Module Two: History\t","What Generations Exist in the Workplace\t","What is the term “generation gap” used to describe?","Prejudice or discrimination on the basis of a person's age","The different values and attitudes between one generation and another"]
[null,"What Defines a Generation\t",null,"A person reaching young adulthood around the year 2000"]
[null,"What this Means in our Workplace\t",null,"The different values and attitudes between one generation and another"]
[null,"Case Study\t",null,"All of the people born and living at about the same time, regarded collectively"]
[null,null,"Why the work environment is fragmented into various generations?","Because there is a lack of training on generation gaps at most organizations","Because many older workers remain on the job longer and younger workers are entering the workplace right out of college"]
[null,null,null,"Because many older workers remain on the job longer and younger workers are entering the workplace right out of college"]
[null,null,null,"Because many older workers are leaving their jobs and younger workers are entering the workplace right out of college"]
[null,null,null,"Because generations have a history of having a difficult time working with each other"]
[null,null,"How many different generations exist in the workplace today?","Seven","Four"]
[null,null,null,"Four"]
[null,null,null,"Five"]
[null,null,null,"Three"]
[null,null,"Which generation is not currently in the workplace today?","Generation Y","Generation F"]
[null,null,null,"Generation X"]
[null,null,null,"Traditionalist"]
[null,null,null,"Generation F"]
[null,null,"What is essential for a manager or supervisor to understand about generation gaps?","The background, attitudes, and work styles of each generation","The background, attitudes, and work styles of each generation"]
[null,null,null,"That Baby Boomers are the generation that was born following World War II, generally from 1943 up to the early 1960s"]
[null,null,null,"That it is only advisable for certain generations to be given certain projects/positions"]
[null,null,null,"That conflict between generation gaps is best left to human resources to mediate"]
[null,null,"What defines a generation?","The length of time during which a person has existed","A group of people born during the same period that likely share the same attitudes and values"]
[null,null,null,"An association or organization dedicated to a particular interest or activity"]
[null,null,null,"A group of people born during the same period that likely share the same attitudes and values"]
[null,null,null,"The way of thinking, behaving, and working that exists within an organization"]
[null,null,"Who does the Traditionalist generation represent?","People born before 1946","People born before 1946"]
[null,null,null,"People born between 1946 and 1961"]
[null,null,null,"People born between 1961 and 1980"]
[null,null,null,"People born before 1931"]
[null,null,"What could create tension if given attention in the workplace?","The difference in pay scale between one generation and the next","The fact that there are multiple groups and each group brings their own style, values, and attitudes"]
[null,null,null,"When groups have the same attitudes and values"]
[null,null,null,"The fact that one generation brings a more serious work ethic to their professions than another"]
[null,null,null,"The fact that there are multiple groups and each group brings their own style, values, and attitudes"]
[null,null,"Where can the generation gap between employees be seen?","Attitudes about discrimination","Words and gestures used"]
[null,null,null,"Use of cell phones"]
[null,null,null,"Words and gestures used"]
[null,null,null,"Adherence to workplace policy"]
[null,null,"How must a manager prepare to work with all four generations?","By planning on how to address issues proactively","By planning on how to address issues proactively"]
[null,null,null,"By working to “fit in” with each generation"]
[null,null,null,"By keeping an open door policy"]
[null,null,null,"Through completing certifications on the subject"]
[]
["Module Three: Traditionalist\t","Their Background\t","Which generation is most likely the oldest generation in the workplace?","Generation Y","Traditionalist"]
[null,"Their Characters\t",null,"Baby Boomers"]
[null,"Their Working Style\t",null,"The Greatest Generation"]
[null,"Case Study\t",null,"Traditionalist"]
[null,null,"What time period did the Traditionalist generation experience?","World War II","All of the above"]
[null,null,null,"World War I"]
[null,null,null,"The Great Depression"]
[null,null,null,"All of the above"]
[null,null,"Which statement is not true about the Traditionalist Generation?","The Traditionalists were brought up during “tough times” where scarcity of resources was caused by economic troubles and war","The Traditionalists grew up during a time when individuality was celebrated"]
[null,null,null,"The Traditionalists grew up during a time when individuality was celebrated"]
[null,null,null,"The military influenced their way of life since war was a great part of their cultural event and many served during this era"]
[null,null,null,"Being born before 1946 is what classifies a Traditionalist"]
[null,null,"What influenced the workplace during this generation?","They lived during a time when the country shifted from manufacturing to servicing","Traditional values in terms of family structure and gender roles"]
[null,null,null,"This generation exposed to more group interactions through playgroups, team sports and other group activities than the previous generation"]
[null,null,null,"Traditional values in terms of family structure and gender roles"]
[null,null,null,"A departure from the traditional and movement towards changes in society, beliefs, and attitudes"]
[null,null,"Why Traditionalists are considered hardworking?","Because they grew up during a time when jobs were not abundant","Because they grew up during a time when jobs were not abundant"]
[null,null,null,"Because studies show they typically work harder than any other generation"]
[null,null,null,"Because they grew up in a time when there was a focus on individuality"]
[null,null,null,"Because they grew up in a time when it was easier to find work than for other generations"]
[null,null,"Which statement is true of the Traditionalist generation in the workplace?","Traditionalists believe that hard work is the way you earn a better position in the company","Traditionalists believe that hard work is the way you earn a better position in the company"]
[null,null,null,"Traditionalists tend to change jobs more frequently than other generations"]
[null,null,null,"Traditionalists are inquisitive, because they were taught to question authority"]
[null,null,null,"Traditionalists are the most likely to initiate conflict in the workplace"]
[null,null,"What is a typical value of the Traditionalist generation?","The importance of questioning authority","Safety and security"]
[null,null,null,"The openness to frequent change"]
[null,null,null,"The importance of putting in short hours of work to engage in leisure activities"]
[null,null,null,"Safety and security"]
[null,null,"What part of the working population do Traditionalists compromise?","5%","5%"]
[null,null,null,"7%"]
[null,null,null,"10%"]
[null,null,null,"30%"]
[null,null,"What is not a typical characteristic of the Traditionalist generation?","They see work as a team effort and avoid conflict","They rely too much on technology"]
[null,null,null,"They rely too much on technology"]
[null,null,null,"They like to be recognized for their hard work"]
[null,null,null,"They prefer lecture style training over web-based"]
[null,null,"Why may the Traditionalist generation’s zeal for working their way to the top be less than the other generations?","Because this generation is typically nearing retirement","Because this generation is typically nearing retirement"]
[null,null,null,"Because they do not see advancement or achievement as important"]
[null,null,null,"Because they grew up during a time when jobs were difficult to come by"]
[null,null,null,"Because of their lessened focus on long hours at work"]
[]
["Module Four: Baby Boomers\t","Their Background\t","In which time period was the Baby Boomer generation born?","Between 1980 and 1990","Between 1946 and 1964"]
[null,"Their Characters\t",null,"Between 1946 and 1964"]
[null,"Their Working Style\t",null,"Between 1964 and 1980"]
[null,"Case Study\t",null,"Between 1918 and 1946"]
[null,null,"From where is the term “baby boomer” derived?","It refers back to the nickname for Air Force pilots during World War II","It refers to the boom in childbirths, after the government passed the GI Bill of Rights"]
[null,null,null,"It refers to the boom in childbirths, after the government passed the GI Bill of Rights"]
[null,null,null,"It refers to the boom in the economy, after the government passed the GI Bill of Rights"]
[null,null,null,"It refers back to the nickname for the Marines during World War I"]
[null,null,"What is a true statement about the background of the Baby Boomer generation?","The military influenced their way of life since war was a great part of their cultural event and many served during this era","The Baby Boomer generation represents a departure from the traditional movement towards changes in society, beliefs, and attitudes"]
[null,null,null,"The Baby Boomer generation represents a departure from the traditional movement towards changes in society, beliefs, and attitudes"]
[null,null,null,"The Baby Boomer generation grew up in densely populated big cities and experienced a similar experience in education and upbringing"]
[null,null,null,"Due to mothers going into the workforce, the internet was a big component of the Baby Boomer’s upbringing"]
[null,null,"What social changes did the Baby Boomer generation see take place?","The Great Depression","The Civil Rights movement"]
[null,null,null,"The evolution of technology"]
[null,null,null,"The Civil Rights movement"]
[null,null,null,"The aftermath of World War I"]
[null,null,"How do Baby Boomers typically define themselves?","By their family and their stability","By their careers and professions"]
[null,null,null,"By their careers and professions"]
[null,null,null,"As a part of the group, as they do not typically see themselves individualistically"]
[null,null,null,"Resistance to conflict and deference to authority"]
[null,null,"Which statement is not true of the Baby Boomer’s characteristics at work?","Baby Boomers are willing to confront others and they will challenge the status quo","Baby Boomers tend to change jobs more frequently than other generations"]
[null,null,null,"Baby Boomers tend to change jobs more frequently than other generations"]
[null,null,null,"Baby Boomers are disciplined and they mirror some of their parents’ work ethics"]
[null,null,null,"Baby Boomers support change and will advocate for it if they see it being a benefit"]
[null,null,"Why may it be more difficult for non-Baby Boomers to affect an organization?","Because Baby Boomers are exposed to more financial resources than the past generation","Because Baby Boomers make up most of the working population"]
[null,null,null,"Because other generations are more likely to change jobs too frequently"]
[null,null,null,"Because other generations are not typically as independent or confident"]
[null,null,null,"Because Baby Boomers make up most of the working population"]
[null,null,"What adjective describes the Baby Boomer’s typical work style?","Family-centric","Work-centric"]
[null,null,null,"Retirement-focused"]
[null,null,null,"Work-centric"]
[null,null,null,"Traditional"]
[null,null,"Which statement is not true of a Baby Boomer’s work style?","They are resourceful and look for different ways to win","They find it easy to work in a flexible environment"]
[null,null,null,"They career focused and enjoy achieving at work."]
[null,null,null,"They like doing complicated work that makes a difference"]
[null,null,null,"They find it easy to work in a flexible environment"]
[null,null,"Which interaction do Baby Boomers typically prefer?","Face-to-Face","Face-to-Face"]
[null,null,null,"Telephone conversation"]
[null,null,null,"Email"]
[null,null,null,"Text"]
[]
["Module Five: Generation X\t","Their Background\t","In which time period was Generation X born?","Between 1980 and 1990","Between 1965 and 1980"]
[null,"Their Characters\t",null,"Between 1965 and 1980"]
[null,"Their Working Style\t",null,"Between 1946 and 1964"]
[null,"Case Study\t",null,"Between 1918 and 1946"]
[null,null,"Why were many Generation Xers placed in daycare during their childhood?","This happened due to the evolution of technology","This happened as women entered the workplace"]
[null,null,null,"This happened because Generation Xers were likely to come from two-income or single-family homes"]
[null,null,null,"This happened as women entered the workplace"]
[null,null,null,"More families could afford daycare due to the boom in the economy"]
[null,null,"What is a true statement about the background of the Generation Xers?","Generation Xers represents a departure from the traditional movement towards changes in society, beliefs, and attitudes","They have seen the evolution of technology and understand its origins"]
[null,null,null,"They are the generation right before the baby boom of the post war era"]
[null,null,null,"Generation Xers grew up in suburbs and experienced a similar experience in education and upbringing"]
[null,null,null,"They have seen the evolution of technology and understand its origins"]
[null,null,"What does this generation’s independent and self-sufficient nature enable them to do?","Work more readily in groups in the workplace","Change jobs more frequently than the previous generations"]
[null,null,null,"Value face-to-face interaction more than previous generations"]
[null,null,null,"Change jobs more frequently than the previous generations"]
[null,null,null,"Question authority more often in the workplace"]
[null,null,"What percentage of Generation X attended college?","More than 25%","More than 50%"]
[null,null,null,"More than 50%"]
[null,null,null,"More than 75%"]
[null,null,null,"100%"]
[null,null,"Why are Generation Xers more likely to want to try new things?","Because they are more likely to be submissive and listen to authority","Because of their background growing up in two-income and single-parent homes"]
[null,null,null,"Because of their technological experience"]
[null,null,null,"Because they are disciplined and mirror their parents’ work ethics"]
[null,null,null,"Because of their background growing up in two-income and single-parent homes"]
[null,null,"What is not a characteristic of a Generation X?","This generation is more ethnically diverse and is better educated over their previous generation","Generation X believes in less balance between their work and home life than the previous generation"]
[null,null,null,"This generation tolerant of other lifestyles and accept this as part of the change in their environment"]
[null,null,null,"Generation X’s perspective allows them to foster a more accepting environment at work"]
[null,null,null,"Generation X believes in less balance between their work and home life than the previous generation"]
[null,null,"In which work environment will the typical Generation Xer thrive?","A work environment where there is a fixed work schedule","A work environment where management allows them to complete their tasks without too much supervision"]
[null,null,null,"A work environment where they can be micro-managed by their superiors"]
[null,null,null,"A work environment where management allows them to complete their tasks without too much supervision"]
[null,null,null,"A work environment where they can be supervised and take advantage of face-to-face interaction"]
[null,null,"Which of these choices describes a Generation Xer’s work style?","More committed to their jobs than other generations","Key drivers of change"]
[null,null,null,"Retirement-focused"]
[null,null,null,"Tendency to be a workaholic"]
[null,null,null,"Key drivers of change"]
[null,null,"Which of these statements is not true of a Generation Xer’s work style?","This generation defines themselves by career and profession","This generation defines themselves by career and profession"]
[null,null,null,"This generation adapts well to change in their workplace"]
[null,null,null,"This generation believes in a healthy balance between work and their personal life"]
[null,null,null,"This generation will be the first ones to take advantage of technology and incorporate it into their work"]
[]
["Module Six: Generation Y\t","Their Background\t","In which time period was Generation Y born?","Between the late 1970’s through the 1990’s","Between the late 1970’s through the 1990’s"]
[null,"Their Characters\t",null,"Between the late 1960’s through the 1990’s"]
[null,"Their Working Style\t",null,"Between the 1940’s through the 1960’s"]
[null,"Case Study\t",null,"Between the 1990’s through the early 2000’s"]
[null,null,"What is the result of Generation Y having technology as a normal part of life?","They do not know what it is to be without a computer, cell phone or any other electronic device","They do not know what it is to be without a computer, cell phone or any other electronic device"]
[null,null,null,"They are more likely to be “put off” by face-to-face interaction"]
[null,null,null,"They thrive in a micro-managed, supervised workplace"]
[null,null,null,"They crave the face-to-face interaction they did not experience growing up"]
[null,null,"What is a true statement about the background of Generation Y?","The military influenced their way of life since war was a great part of their cultural event","This generation was exposed to more group interactions through playgroups, team sports and other group activities than the previous generation"]
[null,null,null,"This generation was exposed to more group interactions through playgroups, team sports and other group activities than the previous generation"]
[null,null,null,"This generation grew up mostly in suburbs and experienced a similar experience in education and upbringing"]
[null,null,null,"They are the generation right after the decline of the baby boom of the post war era"]
[null,null,"What has made this generation expect things to be done faster and better?","More education and exposure to alternative lifestyles","The speed of technology and information coupled with rapid delivery systems"]
[null,null,null,"The speed of technology and information coupled with rapid delivery systems"]
[null,null,null,"Traditionalist values and “can-do” attitude"]
[null,null,null,"More group interactions"]
[null,null,"How is Generation Y prone to communicate at work?","Electronic devices","Electronic devices"]
[null,null,null,"Face to Face Interaction"]
[null,null,null,"One-on-one conversation"]
[null,null,null,"Group meetings"]
[null,null,"Which statement is true of the work style of Generation Y?","Generation Y is work-centric and career-focused","Generation Y is willing to take less pay for the benefit of work and life balance"]
[null,null,null,"Generation Y works well in an autonomous environment"]
[null,null,null,"Generation Y would rather speed up the process than wait for a co-worker to catch up"]
[null,null,null,"Generation Y is willing to take less pay for the benefit of work and life balance"]
[null,null,"What is not a characteristic of a Generation Y?","This generation is more ethnically diverse and is better educated over their previous generation","This generation is more ethnically diverse and is better educated over their previous generation"]
[null,null,null,"This generation tolerant of other lifestyles and accept this as part of the change in their environment"]
[null,null,null,"Generation Y’s perspective allows them to foster a more accepting environment at work"]
[null,null,null,"Generation Y believes in less balance between their work and home life than the previous generation"]
[null,null,"What does Generation Y typically require at work?","A work environment where there is a fixed work schedule","A work environment where there is recognition and praise for their work"]
[null,null,null,"A work environment that allows them to complete tasks without supervision"]
[null,null,null,"A work environment where there is recognition and praise for their work"]
[null,null,null,"A work environment where there is less technology"]
[null,null,"How is Generation Y’s working style vastly different from those of the previous generation? ","They are motivated by benefits that give them the ability to have flexible schedules","They are motivated by benefits that give them the ability to have flexible schedules"]
[null,null,null,"They are more committed to work than other generations"]
[null,null,null,"They have a tendency to be a workaholic"]
[null,null,null,"They are key drivers of change"]
[null,null,"Which of these statements is not true of Generation Y’s work style?","This generation sees promotions and climbing the corporate ladder as a way to demonstrate their worth","This generation is happy with long working hours as long as there is increased pay"]
[null,null,null,"This generation is happy with long working hours as long as there is increased pay"]
[null,null,null,"This generation guidance and development when it comes to their careers"]
[null,null,null,"This generation is loyal to their employer and seeks to be included in important activities at work"]
[]
["Module Seven: Differentiations Between\t","Background\t","What is the main difference between the four generations in the workplace?","Willingness to work long hours","The use and understanding of technology"]
[null,"Attitude\t",null,"The use and understanding of technology"]
[null,"Working Style\t",null,"Work ethic"]
[null,"Life Experience\t",null,"How often each generation changes jobs"]
[null,"Case Study\t","Which generation had very little exposure and need for computers and other devices?","Baby Boomers","Traditionalist Generation"]
[null,null,null,"Generation X"]
[null,null,null,"Generation Y"]
[null,null,null,"Traditionalist Generation"]
[null,null,"As the decades passed, how did the generations’ attitude towards authority change?","They eventually created an attitude of challenging the status quo in the younger generation","They eventually created an attitude of challenging the status quo in the younger generation"]
[null,null,null,"They became more accepting of authority and preferred hierarchy in the workplace"]
[null,null,null,"They eventually created an attitude of non-conformity and preferred to work in a more laidback environment"]
[null,null,null,"They became more accepting of a work environment with more supervision than older generations"]
[null,null,"Which generation is more likely to stay with one employer their whole life?","The younger generations","Baby Boomers"]
[null,null,null,"The older generations"]
[null,null,null,"Baby Boomers"]
[null,null,null,"All of the above"]
[null,null,"As we learn about the background and attitudes of the generations, what pattern emerges?","The focus moves from a more flexibility to more structure","The focus moves from a group to an individual perspective"]
[null,null,null,"The focus moves from a more family-centered to more work-centered approach"]
[null,null,null,"The focus moves from a group to an individual perspective"]
[null,null,null,"The focus moves from a career-driven perspective to salary-driven perspective"]
[null,null,"What is an example of one behavior that could cause tension between the older and younger generations?","Responding to challenges that arise in the workplace","Challenging the status quo"]
[null,null,null,"Title and status in the workplace"]
[null,null,null,"Challenging the status quo"]
[null,null,null,"The importance of work and family"]
[null,null,"What motivates the younger generations at work?","Achievement and an environment of competition","Achievement and an environment of competition"]
[null,null,null,"Hard work and a clear separation of work and family life"]
[null,null,null,"Fixed work hours as a part of their day"]
[null,null,null,"A stable work environment where conformity is valued"]
[null,null,"For older generations, what did experiencing harder times teach them?","The value of technology in the workplace","The value of having the basics like food and clothes"]
[null,null,null,"The value of having the basics like food and clothes"]
[null,null,null,"The value of praise and recognition"]
[null,null,null,"The value of protesting and standing up for their rights"]
[null,null,"While the younger generations did see economic hard times, what diminished the effect?","Group activities, such as, day care, sports teams, and school-based functions","Sheltering by their parents"]
[null,null,null,"Traditional events like the movies and non-technical activities"]
[null,null,null,"Sheltering by their parents"]
[null,null,null,"The advent of technology"]
[null,null,"Which generation has never done without technology?","Traditional Generations","Generation Y"]
[null,null,null,"Generation Y"]
[null,null,null,"Generation X"]
[null,null,null,"Baby Boomers"]
[]
["Module Eight: Finding Common Ground\t","Adopting a Communication Style\t","In order to be successful bridging the gap across the generations, what must each generation do?","Find common ground that enables you to close the gap and effectively reach your opposing generation","Find common ground that enables you to close the gap and effectively reach your opposing generation"]
[null,"Creating an Affinity Group\t",null,"Find common ground with the generation closest to you to work effectively in your organization"]
[null,"Sharing Knowledge\t",null,"Become adept at technology, no matter what your generation"]
[null,"Case Study\t",null,"Have a willingness to work long hours, no matter what your generation"]
[null,null,"What does TAP stand for?","Take-charge, adapt, proficient","To-the-point, adapt, professional"]
[null,null,null,"Take-charge, address, proficient"]
[null,null,null,"To-the-point, adapt, professional"]
[null,null,null,"To-the-point, address, professional"]
[null,null,"Which of these methods of communication is best to use with a younger worker?","Talking in a group","Email"]
[null,null,null,"Face-to-Face Conversation"]
[null,null,null,"Telephone conversation"]
[null,null,null,"Email"]
[null,null,"What is an example of communicating professionally?","Using text abbreviations in communication","Using salutations and closing in your communication"]
[null,null,null,"Using social networking to communicate with supervisors/managers"]
[null,null,null,"Using jargon in communication"]
[null,null,null,"Using salutations and closing in your communication"]
[null,null,"What is an affinity group?","An organized body of people with a particular purpose","A group of people sharing common interests"]
[null,null,null,"A group of people sharing common interests"]
[null,null,null,"A place where people work, such as an office or factory"]
[null,null,null,"A group started to accomplish a specific goal"]
[null,null,"What is not true of an affinity group?","Affinity groups provide a way for the generations to learn more about each other’s interests and values","In an affinity group there is a formal structure with set hierarchy"]
[null,null,null,"In affinity groups, they typically do not require centralization"]
[null,null,null,"An affinity group promotes cohesion among generations"]
[null,null,null,"In an affinity group there is a formal structure with set hierarchy"]
[null,null,"What is the best way to introduce affinity groups to your organization?","Hold affinity groups during work hours to increase attendance","Allow groups that focus on non-polarized topics"]
[null,null,null,"Mandate attendance at affinity groups"]
[null,null,null,"Allow groups that start as closed groups"]
[null,null,null,"Allow groups that focus on non-polarized topics"]
[null,null,"What is an example of an affinity group?","Improving work morale group","Improving work morale group"]
[null,null,null,"Monday morning meetings"]
[null,null,null,"A work group led by the supervisor"]
[null,null,null,"A closed work group"]
[null,null,"What could breed fear between generations or lead to misinterpretations?","An increase in technology","A lack of knowledge"]
[null,null,null,"A lack of compassion"]
[null,null,null,"A lack of knowledge"]
[null,null,null,"An increase in face-to-face meetings"]
[null,null,"What is not an example of a way to share knowledge at work?","A blog where a topic is introduced and then the team can submit comments","A focus group containing only members of one generation"]
[null,null,null,"A newsletter where employees get to share their thoughts in an interview"]
[null,null,null,"An ideas box where employees can submit ideas"]
[null,null,null,"A focus group containing only members of one generation"]
[]
["Module Nine: Conflict Management (I)\t","Younger Bosses Managing Older Workers\t","Which statement is not true of conflict?","Conflict could happen more often between two people of opposing generations","Understanding how to manage conflict across the generations is the only way to completely avoid conflict in the workplace"]
[null,"Avoid Turnovers with a Retention Plan\t",null,"Conflict in the workplace is normal"]
[null,"Breaking Down the Stereotypes\t",null,"Understanding how to manage conflict across the generations is the only way to completely avoid conflict in the workplace"]
[null,"Case Study\t",null,"Understanding how to manage conflict across the generations will help to reduce the confrontation"]
[null,null,"What is the key to a younger manager avoiding conflict with an older employee?","Avoiding conflict entirely, as conflict only leads to further issues","Demonstrating respect and showing them that they are valued"]
[null,null,null,"Demonstrating respect and showing them that they are valued"]
[null,null,null,"Taking charge, so that you will be taken seriously"]
[null,null,null,"Acting as a strict authority, as the older generation tends to respect authority"]
[null,null,"What does ACE stand for?","Adapt, Caring, Explore","Acknowledge, Caring, Explain"]
[null,null,null,"Acknowledge, Clarify, Explain"]
[null,null,null,"Acknowledge, Caring, Explain"]
[null,null,null,"Adapt, Clarify, Explore"]
[null,null,"What is an appropriate way for caring for an older employee at work?","Take note of special things that took place in their lives","Take note of special things that took place in their lives"]
[null,null,null,"Make talking about family and personal life an understood rule in the office"]
[null,null,null,"Avoiding face-to-face contact, as this makes them feel micromanaged"]
[null,null,null,"Using social networking to explore their interests/hobbies"]
[null,null,"In order to prevent turnover, whenever you are talking with your employees, what should you do?","Gauge their level of engagement with their job","Both a and b."]
[null,null,null,"Try to determine any issues early"]
[null,null,null,"Ask questions often about their level of commitment to their job"]
[null,null,null,"Both a and b."]
[null,null,"As a manager what type of plan should be made for each of your employees?","A technological learning plan","A retention plan"]
[null,null,null,"A time management plan"]
[null,null,null,"An affinity plan"]
[null,null,null,"A retention plan"]
[null,null,"What is an example of something to consider when making the plan from Question ?","Consult with your human resources department to determine what their motivations are","Ask questions about their personal goals and career milestones and see how you can help them achieve them"]
[null,null,null,"Ask questions about their personal goals and career milestones and see how you can help them achieve them"]
[null,null,null,"Form focus groups to resolve an issue or generate new ideas"]
[null,null,null,"Hold group coaching sessions"]
[null,null,"When are stereotypes formed?","When there is lack of information from the other side","When there is lack of information from the other side"]
[null,null,null,"When there is competition in the workplace"]
[null,null,null,"When different generations work together"]
[null,null,null,"When the stereotype is mostly true"]
[null,null,"What is an example of a way to break stereotypes?","Get your team involved in activities that help build the team","All of the above"]
[null,null,null,"Get your team involved in activities that place them in a situation that challenges all the participants"]
[null,null,null,"Have your team take on a project that you team never done before"]
[null,null,null,"All of the above"]
[null,null,"Once you are done with your activity, what is the next step?","Relate commonalities to work related activities like project work","Hold a debrief meeting to spotlight the team and their achievement"]
[null,null,null,"Create a retention plan for each employee"]
[null,null,null,"Hold a debrief meeting to spotlight the team and their achievement"]
[null,null,null,"Share commonalities that span the entire team"]
[]
["Module Ten: Conflict Management (II)\t","Embrace the Hot Zone\t","What is the definition of a hot zone?","When a manager has conflict with an employee","An area where you know there is conflict"]
[null,"Treat Each Other as a Peer\t",null,"A time when conflict must be avoided"]
[null,"Create a Succession Plan\t",null,"An area where you know there is conflict"]
[null,"Case Study\t",null,"Confrontation between members of the same generation"]
[null,null,"Who can conflict between in a hot zone?","With two employees","With one employee"]
[null,null,null,"With groups within your team"]
[null,null,null,"With one employee"]
[null,null,null,"Both a and b"]
[null,null,"What could ignoring a hot zone result in?","Further avoidance of the issue for other employees","More widespread hot zones"]
[null,null,null,"More widespread hot zones"]
[null,null,null,"A brief reprieve in conflict"]
[null,null,null,"Much needed compromise between parties"]
[null,null,"What is not a good idea for dealing with a hot zone?","Set expectations with your employees on how to handle future conflicts","Acknowledging the hot zone exists"]
[null,null,null,"Acknowledging the hot zone exists"]
[null,null,null,"Holding group sessions to coach all employees involved in the hot zone"]
[null,null,null,"Engaging the hot zone as soon as possible"]
[null,null,"What is not true about creating an environment where employees treat each other as peers?","Using the CARE model is a good way to initiate this process","It is enough to tell your employees to treat each other as peers"]
[null,null,null,"Employees need guidance in order to create an environment where employees treat each other as peers"]
[null,null,null,"It is enough to tell your employees to treat each other as peers"]
[null,null,null,"Employees need coaching in order to create an environment where employees treat each other as peers"]
[null,null,"What does CARE stand for?","Collaborate, Acknowledge, Respect, Equal","Collaborate, Acknowledge, Respect, Equal"]
[null,null,null,"Care, Acknowledge, Remember, Equal"]
[null,null,null,"Collaborate, Accept, Remember, Endeavor"]
[null,null,null,"Care, Accept, Respect, Endeavor"]
[null,null,"What type of environment should your team be exposed to, in order to create a workspace where employees treat each other as peers?","An environment where ideas are exchanged and accepted no matter what","An environment where ideas are exchanged and at times challenged"]
[null,null,null,"An environment where conflict is ignored, as so not to increase conflict in the workplace"]
[null,null,null,"An environment where conflict is deal with in a sanctioned way"]
[null,null,null,"An environment where ideas are exchanged and at times challenged"]
[null,null,"What should you not assume your employees know how to do?","How to not use stereotypes in the workplace","How to acknowledge each other’s value and deliver feedback"]
[null,null,null,"How to acknowledge each other’s value and deliver feedback"]
[null,null,null,"How be respectful of their fellow employees"]
[null,null,null,"Their job description"]
[null,null,"What is the definition of a succession plan?","A plan made to avoid turnover","Prepare several focused questions that may lead to underlying issues"]
[null,null,null,"An area where you know there is conflict"]
[null,null,null,"A map of the career path for your employee"]
[null,null,null,"Groups of people sharing common interests"]
[null,null,null,"What is not a tip for creating a succession plan?"]
[null,null,null,"Determine a clear career goal"]
[null,null,null,"Consult with the head of the department if the career path takes them to another area"]
[null,null,null,"Set up a mentor program with someone currently doing what they want to achieve"]
[]
["Module Eleven: The Power of \t","Benefits of Generation Gaps\t","What does each generation bring to the workplace?","An individualist philosophy","Unique traits that complement the other generations"]
[null,"How to Learn from Each Other\t",null,"Conflict that can turn into a hot zone"]
[null,"Embracing the Unfamiliar\t",null,"Social networks and electronic communication"]
[null,"Case Study\t",null,"Unique traits that complement the other generations"]
[null,null,"What should you avoid discounting?","The value of the Traditionalist Generation’s work ethic","The value of each particular generation"]
[null,null,null,"The value of conflict in the workplace"]
[null,null,null,"The value of each particular generation"]
[null,null,null,"The importance of competition when it comes to different generations working together"]
[null,null,"In what way can the older generation help the younger generation?","Becoming more hardworking","Refining their social skills"]
[null,null,null,"Teaching how to live through “tough times”"]
[null,null,null,"Refining their social skills"]
[null,null,null,"Managing their time more efficiently"]
[null,null,"How can the younger generation help the older generation?","By typing their emails for them","By teaching them to leverage the technology"]
[null,null,null,"By teaching them to leverage the technology"]
[null,null,null,"By keeping to the “older ways” to avoid conflict"]
[null,null,null,"By deferring to their decision in work matters"]
[null,null,"How can a learning environment be created at work?","Mandating only the use of electronic communication","Tie learning into a team-building goal"]
[null,null,null,"Weekly meetings that are lecture-style"]
[null,null,null,"Tie learning into a team-building goal"]
[null,null,null,"Both a and b"]
[null,null,"What does FIT stand for?","Frequent, Informal, Team-Building","Frequent, Informal, Team-Building"]
[null,null,null,"Formal, Information, Team-Building"]
[null,null,null,"Frequent, Informal, Together"]
[null,null,null,"Formal, Information, Together"]
[null,null,"Which statement is not true about informal meetings?","Informal meetings cause everyone puts down his or her guard","Informal meetings cause very little interaction"]
[null,null,null,"A way to make meetings less formal is to use an icebreaker activity or energize"]
[null,null,null,"Informal meetings cause very little interaction"]
[null,null,null,"Making your meeting informal will allow your employees to share and learn"]
[null,null,"What would send the wrong message to your team?","Dismissing the unfamiliar","Dismissing the unfamiliar"]
[null,null,null,"Holding mini-trainings to encourage a learning environment"]
[null,null,null,"Addressing conflict when it arises in the workplace"]
[null,null,null,"Embracing the benefits of technology"]
[null,null,"What does the “A” in LEAD stand for?","Act boldly","Acquire more knowledge on the topic"]
[null,null,null,"Appoint a leader"]
[null,null,null,"Address it immediately"]
[null,null,null,"Acquire more knowledge on the topic"]
[null,null,"If you want to have your employees embrace the unfamiliar, what must you do?","Lead the way with your own actions and behaviors","Both a and b"]
[null,null,null,"Model the behavior you want others to adopt"]
[null,null,null,"Keep to the traditional way of achieving your goals"]
[null,null,null,"Both a and b"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Action Plans and Evaluations\t"]

{"sheet":"A70 - Life Coaching Essentials","index":24,"n_rows":419,"n_cols":5,"rows_kept":419,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[]
["Module Two: Why You Need a Life Coach?\t","Difficulty Making Life Decisions\t","Life coaching is designed to make clients feel what?","Empowered","Empowered"]
[null,"Prioritizing Projects and Timelines\t",null,"Stupid"]
[null,"Urgent Situations\t",null,"Selfish"]
[null,"Lack of Balance\t",null,"Lazy"]
[null,"Case Study\t","What is one reason a person may need a life coach?","They have trouble making decisions","All of the above"]
[null,null,null,"They have recently changed jobs"]
[null,null,null,"They have anxieties"]
[null,null,null,"All of the above"]
[null,null,"What can happen if a client does not prioritize their projects or duties?","They find they have more free time","They can miss deadlines"]
[null,null,null,"They can miss deadlines"]
[null,null,null,"They get more work done"]
[null,null,null,"They have more energy"]
[null,null,"One benefit of prioritizing a client’s projects and timelines is what?","They become bored easily","They feel less overwhelmed"]
[null,null,null,"They can have their coworkers finish their duties"]
[null,null,null,"They are able to take on more work"]
[null,null,null,"They feel less overwhelmed"]
[null,null,"Urgent situations are also classified as what?","Panic attacks","High risk situations"]
[null,null,null,"Stress episodes"]
[null,null,null,"High risk situations"]
[null,null,null,"Meltdowns"]
[null,null,"Urgent situations have a risk of causing what in clients?","Calm","Anxiety"]
[null,null,null,"Anxiety"]
[null,null,null,"Boredom"]
[null,null,null,"Confidence"]
[null,null,"A balance between major aspects of life is known as what?","Life cooking pot","Life balance"]
[null,null,null,"Life timeline"]
[null,null,null,"Life puzzle"]
[null,null,null,"Life balance"]
[null,null,"One way to correct a lack of balance is to do what?","Become more organized","Become more organized"]
[null,null,null,"Stop trying to finish projects"]
[null,null,null,"Work less hours"]
[null,null,null,"Change jobs"]
[null,null,"What is one problem Jenny was struggling with?","She was fighting with her husband","A lack of life balance"]
[null,null,null,"A lack of work ethic"]
[null,null,null,"A lack of life balance"]
[null,null,null,"She wanted to retire"]
[null,null,"What is one method Kayla suggested Jenny use to solve her problem?","Change jobs","Hire a life coach"]
[null,null,null,"Hire a life coach"]
[null,null,null,"Talk to their manager"]
[null,null,null,"Get divorced"]
[]
["Module Three: The Benefits of Life Coaching\t","Set Performance Targets\t","A performance target is also known as what?","A pain","A goal"]
[null,"Cope with Pressure and Stress\t",null,"A goal"]
[null,"Develop and Maintain Vision\t",null,"A dilemma"]
[null,"Maintain Motivation\t",null,"A chore"]
[null,"Case Study\t","One of the first steps to establish a performance target is to what?","Determine the steps to reach it","Determine what the client wants"]
[null,null,null,"Outline an action plan"]
[null,null,null,"Determine what the client wants"]
[null,null,null,"Create milestones"]
[null,null,"Which of the following is not considered one of the four “As” of coping with stress?","Affect","Affect"]
[null,null,null,"Avoid"]
[null,null,null,"Adapt"]
[null,null,null,"Accept"]
[null,null,"One factor of coping with pressure is to determine what?","The client’s work schedule","The client’s pressure threshold"]
[null,null,null,"The client’s likes and dislikes"]
[null,null,null,"The client’s range of emotions"]
[null,null,null,"The client’s pressure threshold"]
[null,null,"Developing a vision helps a client’s desires __________.","Become more laboring","Become more definite"]
[null,null,null,"Become more definite"]
[null,null,null,"Become more boring"]
[null,null,null,"Become more confusing"]
[null,null,"What can a life coach do to help a client’s vision?","Offer support","Offer support"]
[null,null,null,"Create the vision itself"]
[null,null,null,"Tell the client how to complete their vision"]
[null,null,null,"Do the process for the client"]
[null,null,"Which of the following is a tool for staying motivated?","Try to finish the job quickly","Take small steps"]
[null,null,null,"Create fewer, larger steps"]
[null,null,null,"Make a lengthy process to follow"]
[null,null,null,"Take small steps"]
[null,null,"Maintaining motivation can help a client do what?","Become bored faster","Stay focused"]
[null,null,null,"Give in if they want"]
[null,null,null,"Stay focused"]
[null,null,null,"Become distracted"]
[null,null,"What was something Zack needed help to accomplish?","Becoming more focused at work","Gaining better communication skills"]
[null,null,null,"Gaining better communication skills"]
[null,null,null,"Learning to make better decisions"]
[null,null,null,"Changing careers"]
[null,null,"What did Carrie suggest Zack do to help his goal?","Talk to his manager","Attend seminars"]
[null,null,null,"Volunteer more"]
[null,null,null,"Write essays as homework"]
[null,null,null,"Attend seminars"]
[]
["Module Four: Life Coaching Challenges\t","Lack of Commitment\t","One of the biggest challenges people face when starting life coaching?","A sense of boredom","A lack of commitment"]
[null,"Procrastination\t",null,"Too much excitement"]
[null,"Poor Communication Skills\t",null,"Changing their schedule"]
[null,"Lack of Direction\t",null,"A lack of commitment"]
[null,"Case Study\t","It is important that a client do what in order to stay committed?","Find a work buddy to help","Find meaning in their vision"]
[null,null,null,"Find meaning in their vision"]
[null,null,null,"Ask their life coach for constant assistance"]
[null,null,null,"Do everything by themselves"]
[null,null,"Which of the following can cause procrastination?","A lack of self-discipline","A lack of self-discipline"]
[null,null,null,"Excess energy"]
[null,null,null,"Goal rewards"]
[null,null,null,"Positive feedback"]
[null,null,"One way to avoid procrastination is to do what?","Punish themselves when they procrastinate","Create a realistic timeline"]
[null,null,null,"Do everything at once"]
[null,null,null,"Create a realistic timeline"]
[null,null,null,"Quit if the client gets behind"]
[null,null,"What is one tip for improving communication skills?","Talk louder","Encourage feedback"]
[null,null,null,"Encourage feedback"]
[null,null,null,"Dominate a conversation"]
[null,null,null,"Speak less"]
[null,null,"Poor communication skills can cause what?","Tension","All of the above"]
[null,null,null,"Stress"]
[null,null,null,"Anxiety"]
[null,null,null,"All of the above"]
[null,null,"A life coach cannot help a client succeed if the client does not have what?","A developed game plan","A sense of direction"]
[null,null,null,"A sense of direction"]
[null,null,null,"Large amounts of free time"]
[null,null,null,"Money"]
[null,null,"A client can establish his direction by doing what?","Determining what he wants to achieve","Determining what he wants to achieve"]
[null,null,null,"Asking his coworkers for advice"]
[null,null,null,"Flipping a coin"]
[null,null,null,"Asking the life coach what his direction should be"]
[null,null,"Tai notices that Jamie has not been doing what?","Sticking to a study major","Meeting his milestones"]
[null,null,null,"Coming to their scheduled sessions"]
[null,null,null,"Meeting his milestones"]
[null,null,null,"Showing up for work"]
[null,null,"Jamie admits that he has done what that causes him to not meet his goals?","Changed his mind","Procrastinate"]
[null,null,null,"Moved to a new town"]
[null,null,null,"Working more"]
[null,null,null,"Procrastinate"]
[]
["Module Five: Basic Structure of a Coaching Session\t","Develop an Action Plan\t","An action plan is formed at what point?","At any time","Before the session takes place"]
[null,"Ask Questions\t",null,"During the coaching session"]
[null,"Overcome\t",null,"After the session ends"]
[null,"Set a Timeline\t",null,"Before the session takes place"]
[null,"Case Study\t","The action plan should include what?","Recent achievements","All of the above"]
[null,null,null,"Forms of progress"]
[null,null,null,"Any recent problems"]
[null,null,null,"All of the above"]
[null,null,"What type of questions should be used in coaching sessions?","Rhetorical questions","Open-ended questions"]
[null,null,null,"Simple questions"]
[null,null,null,"Open-ended questions"]
[null,null,null,"Essay questions"]
[null,null,"The client can ask questions in order to obtain what?","Biased advice","A different point of view"]
[null,null,null,"A different point of view"]
[null,null,null,"Free therapy time"]
[null,null,null,"Names of good books to read"]
[null,null,"The “overcome” segment of the session is designed to do what?","Determine when the client will start coaching","Determine what the client wants to achieve"]
[null,null,null,"Determine appointment times for sessions"]
[null,null,null,"Determine how the life coach will create the client’s goal outline"]
[null,null,null,"Determine what the client wants to achieve"]
[null,null,"When creating future goals, it is important that they are what?","Challenging","Realistic"]
[null,null,null,"Lengthy"]
[null,null,null,"Realistic"]
[null,null,null,"Easy"]
[null,null,"Which of the following should be included in a timeline?","Client goals","All of the above"]
[null,null,null,"Deadlines"]
[null,null,null,"Possible challenges"]
[null,null,null,"All of the above"]
[null,null,"How much time is typically set between coaching sessions?","Two weeks","One week"]
[null,null,null,"One week"]
[null,null,null,"One month"]
[null,null,null,"Two months"]
[null,null,"Why was Fiona seeing a life coach?","She was fighting with her friends","She was recently fired from her job"]
[null,null,null,"She wanted to move to a new city"]
[null,null,null,"She wants to be promoted in her company"]
[null,null,null,"She was recently fired from her job"]
[null,null,"What does Jason tell Fiona to do before their first coaching session?","Send him a session action plan","Send him a session action plan"]
[null,null,null,"Make a down payment"]
[null,null,null,"Choose a meeting place"]
[null,null,null,"Make a concrete list of goals"]
[]
["Module Six: Essential Skills for Successful Coaching\t","Listen with Curiosity\t","Listening with curiosity means to do what while listening to someone?","Take a valid interest","Take a valid interest"]
[null,"Take in What You Hear\t",null,"Repeat what they say"]
[null,"Reflect with Accuracy\t",null,"Ask them to repeat what they said"]
[null,"Questioning for Exploration\t",null,"Write everything down"]
[null,"Case Study\t","What can prevent us from listening to others?","Over excitement","A lack of attention"]
[null,null,null,"A valid interest in their story"]
[null,null,null,"A lack of attention"]
[null,null,null,"A tone of voice"]
[null,null,"When listening to someone, the person should be doing what?","Looking away from the person","Registering the information"]
[null,null,null,"Writing everything down"]
[null,null,null,"Preparing what they will say next"]
[null,null,null,"Registering the information"]
[null,null,"The listener should look for what in a person’s words?","Grammar use","Various tones"]
[null,null,null,"Various tones"]
[null,null,null,"Syntax choice"]
[null,null,null,"Mispronunciation"]
[null,null,"Which of the following is a form of reflecting?","Paraphrasing","Paraphrasing"]
[null,null,null,"Verbatim"]
[null,null,null,"Speed talking"]
[null,null,null,"Whisper chain"]
[null,null,"Reflecting helps to achieve what in a conversation?","The upper hand","Clarity"]
[null,null,null,"Volume"]
[null,null,null,"The spotlight"]
[null,null,null,"Clarity"]
[null,null,"Open-ended questions allow the client to do what?","Provide thoughtful answers","Provide thoughtful answers"]
[null,null,null,"Stall their answers"]
[null,null,null,"Speak quickly"]
[null,null,null,"Divert the attention from them"]
[null,null,"By asking exploring questions, life coaches can do what?","Shorten the session","Provide feedback"]
[null,null,null,"Provide feedback"]
[null,null,null,"Move onto another topic faster"]
[null,null,null,"Tell the client why they are wrong"]
[null,null,"What was something Wanda was having trouble with?","Her spouse","Her business classes"]
[null,null,null,"He coworkers"]
[null,null,null,"Her business classes"]
[null,null,null,"Her manager"]
[null,null,"Adam told Wanda to do what before ending their coaching session?","Create an action plan for their next session","Create an action plan for their next session"]
[null,null,null,"Pay her overdue balance"]
[null,null,null,"Talk to her manager"]
[null,null,null,"Work less hours"]
[]
["Module Seven: Life Coaching Tools and Techniques\t","Goal Tracking\t","What is the first step completed in life coaching?","Outlining necessary actions","Establishing goals or targets"]
[null,"Journaling\t",null,"Establishing goals or targets"]
[null,"Life Coaching Assessments and Forms\t",null,"Creating a game plan"]
[null,"Homework Assignments and Action Items\t",null,"Creating milestones"]
[null,"Case Study\t","Tracking their own goals allows the client to do what?","Feel overwhelmed","Feel more empowered"]
[null,null,null,"Reduce idle time"]
[null,null,null,"Feel more empowered"]
[null,null,null,"Enhance creativity"]
[null,null,"Journaling is a tool commonly used for what?","Therapeutic relief","Therapeutic relief"]
[null,null,null,"Client evaluations"]
[null,null,null,"Tracking devices"]
[null,null,null,"Event recordings"]
[null,null,"Journaling allows the client to freely record what?","Emotions","All of the above"]
[null,null,null,"Stress or anxieties"]
[null,null,null,"Thoughts and ideas"]
[null,null,null,"All of the above"]
[null,null,"Assessments allow life coaches to do what?","Apply a grade to the client’s work","Track client progress"]
[null,null,null,"Track client progress"]
[null,null,null,"Increase their rates"]
[null,null,null,"Test the client’s intelligence"]
[null,null,"What is one form of a client assessment?","An open discussion","An open discussion"]
[null,null,null,"Homework assignment"]
[null,null,null,"Suggested reading lists"]
[null,null,null,"Action plans"]
[null,null,"Which of the following is a form of a homework assignment?","Calling the life coach at home","Client journaling"]
[null,null,null,"Skipping a coaching session"]
[null,null,null,"Client journaling"]
[null,null,null,"Taking a vacation"]
[null,null,"Action items allow the client to do what?","Become overwhelmed","Be accountable"]
[null,null,null,"Procrastinate"]
[null,null,null,"Find something to do"]
[null,null,null,"Be accountable"]
[null,null,"James is helping Clark with what type of problem?","Personal relationship problems","Personal relationship problems"]
[null,null,null,"Problems with his children"]
[null,null,null,"Problems with a coworker"]
[null,null,null,"Personal problems within himself"]
[null,null,"Rebecca suggests using what type of coaching tool?","Go on job interviews","Conduct personal research"]
[null,null,null,"Conduct personal research"]
[null,null,null,"Attend seminars"]
[null,null,null,"Create a timeline"]
[]
["Module Eight: Life Coaching Specialized Areas (I)\t","Relationship and Dating Coaching\t","Relationship life coaching emphasizes what?","Communication skills","Communication skills"]
[null,"Health and Fitness Coaching\t",null,"Romantic relationships"]
[null,"Family and Parenting Coaching\t",null,"A client’s image"]
[null,"Spiritual Coaching\t",null,"Better work ethics"]
[null,"Case Study\t","Dating life coaching focuses on what?","Becoming more attractive","Deepening romantic relationships"]
[null,null,null,"Creating a better work environment"]
[null,null,null,"Deepening romantic relationships"]
[null,null,null,"Improving a client’s image"]
[null,null,"Which of the following would be addressed in health and fitness life coaching?","Changing careers","Losing weight"]
[null,null,null,"Losing weight"]
[null,null,null,"Improving job skills"]
[null,null,null,"Building better relationships"]
[null,null,"In health and fitness life coaching, the life coach will not do what?","Offer support for the client’s health choices","Tell the client what to do regarding their health"]
[null,null,null,"Give advice on various exercise methods"]
[null,null,null,"Offer to be an accountability buddy for the client"]
[null,null,null,"Tell the client what to do regarding their health"]
[null,null,"Parenting life coaching can be available to whom?","New parents","All of the above"]
[null,null,null,"Guardians"]
[null,null,null,"Experienced parents"]
[null,null,null,"All of the above"]
[null,null,"Family coaching can be done between ____________.","Only one to two family members","Several family members"]
[null,null,null,"Several family members"]
[null,null,null,"Parents and children only"]
[null,null,null,"Outside friends"]
[null,null,"It’s a common misbelief that spiritual life coaching is based on what?","Personal beliefs","Religion"]
[null,null,null,"Inner peace"]
[null,null,null,"Client choice"]
[null,null,null,"Religion"]
[null,null,"Spiritual life coaching focuses on what?","The client’s inner being","The client’s inner being"]
[null,null,null,"The client’s religious preferences"]
[null,null,null,"The client’s choice of deity"]
[null,null,null,"The client’s choice of worship"]
[null,null,"What was one problem Bill was currently facing?","Problems with one of his coworkers","Problems with his daughter"]
[null,null,null,"Problems with his manager"]
[null,null,null,"Problems with his daughter"]
[null,null,null,"Problems with his mother-in-law"]
[null,null,"What type of life coach did Susan suggest Bill go see?","Image life coach","Family life coach"]
[null,null,null,"Family life coach"]
[null,null,null,"Health and fitness life coach"]
[null,null,null,"General life coach"]
[]
["Module Nine: Life Coaching Specialized Areas (II)\t","General Life Coaching\t","General life coaching is also known as what?","Bland life coaching","Personal life coaching"]
[null,"Image Coaching\t",null,"Personal life coaching"]
[null,"Communication and Creativity Coaching\t",null,"Image life coaching"]
[null,"Career Coaching\t",null,"People life coaching"]
[null,"Case Study\t","General life coaching is available to ____________.","Working clients","Clients of all ages"]
[null,null,null,"Clients that pay ahead of time"]
[null,null,null,"Clients of all ages"]
[null,null,null,"Disabled clients"]
[null,null,"Image life coaching focuses on what?","A client’s professional image","A client’s professional image"]
[null,null,null,"A client’s wardrobe choices"]
[null,null,null,"A client’s ability to perform on command"]
[null,null,null,"A client’s physical appearance"]
[null,null,"Image life coaching is typically done at what point?","When the client retires","After a major life change"]
[null,null,null,"Before a client begins a new segment in their life"]
[null,null,null,"When the client enters the workforce"]
[null,null,null,"After a major life change"]
[null,null,"Communication life coaching emphasizes what aspect?","Self-expression","Connecting with others"]
[null,null,null,"Connecting with others"]
[null,null,null,"Correct grammar usage"]
[null,null,null,"Gender roles"]
[null,null,"Creativity life coaching focuses on what?","Forms of communication","Expressing ourselves to others"]
[null,null,null,"Enhancing artistic skills"]
[null,null,null,"Creating masterpieces"]
[null,null,null,"Expressing ourselves to others"]
[null,null,"Career life coaching focuses on what?","Professional growth","Professional growth"]
[null,null,null,"Job openings"]
[null,null,null,"Job salaries"]
[null,null,null,"A client’s image"]
[null,null,"Career life coaching can address which of the following?","Gaining a promotion","All of the above"]
[null,null,null,"Creating a work balance"]
[null,null,null,"Changing jobs"]
[null,null,null,"All of the above"]
[null,null,"Why did Cheryl decide that she needed to see a life coach?","She was fighting with her manager","She wanted to change careers"]
[null,null,null,"She wanted to change careers"]
[null,null,null,"She had trouble making friends"]
[null,null,null,"She wanted to go back to school"]
[null,null,"What type of life coach did Darren say that he saw before?","A general life coach","A general life coach"]
[null,null,null,"An image life coach"]
[null,null,null,"A family life coach"]
[null,null,null,"A career life coach"]
[]
["Module Ten: Life Coaching Specialized Areas (III)\t","Retirement Coaching\t","When can retirement life coaching begin?","After a person has retired","At any time"]
[null,"Leadership and Performance Coaching\t",null,"When a person starts working"]
[null,"Business Coaching\t",null,"Before a person retires"]
[null,"Executive Coaching\t",null,"At any time"]
[null,"Case Study\t","What is one thing retirement life coaching can help with?","Preparing to enter retirement","Preparing to enter retirement"]
[null,null,null,"Making money before retirement"]
[null,null,null,"How to convince your spouse to retire"]
[null,null,null,"Opening a savings account"]
[null,null,"Leadership life coaching emphasizes what?","Skills in communications","Skills in professional leadership"]
[null,null,null,"Skills in building relationships"]
[null,null,null,"Skills in professional leadership"]
[null,null,null,"Skills in building a professional image"]
[null,null,"Performance life coaching focuses on what?","Building business partnerships","Improving particular job skills"]
[null,null,null,"Improving particular job skills"]
[null,null,null,"Improving communication skills"]
[null,null,null,"Creating a professional image"]
[null,null,"Business life coaches can be hired ________________.","After a full background check","As a third party employee"]
[null,null,null,"As a third party employee"]
[null,null,null,"As a tax deduction"]
[null,null,null,"Only once a year"]
[null,null,"Business life coaching can be used by which of the following?","Small businesses","All of the above"]
[null,null,null,"Corporations"]
[null,null,null,"Family-owned businesses"]
[null,null,null,"All of the above"]
[null,null,"Executive life coaching is typically used by whom?","Unemployed clients","Management members"]
[null,null,null,"Entry level employees"]
[null,null,null,"Management members"]
[null,null,null,"Newly hired employees"]
[null,null,"One topic covered by executive life coaching is what?","Employee management","Employee management"]
[null,null,null,"Personal image"]
[null,null,null,"Retirement counseling"]
[null,null,null,"Interview skills"]
[null,null,"What type of life coach does Mary suggest for the company?","An image life coach","A leadership life coach"]
[null,null,null,"A general life coach"]
[null,null,null,"A career life coach"]
[null,null,null,"A leadership life coach"]
[null,null,"Mitch is discussing what situation with Mary?","The need for more office supplies","The need for changes in leadership"]
[null,null,null,"The need for changes in leadership"]
[null,null,null,"The need to hire more people"]
[null,null,null,"The need to reduce the current budget"]
[]
["Module Eleven: Apply What You Learned to the Workplace\t","Have a Game Plan\t","What is one part of an employee game plan?","Employee evaluations","Potential goals"]
[null,"Link Game Plan and Goals\t",null,"Assigned tasks"]
[null,"Do Drills\t",null,"Employee schedules"]
[null,"Assess Progress\t",null,"Potential goals"]
[null,"Case Study\t","Which of the following should be included in a game plan?","Homework assignments","Timelines"]
[null,null,null,"Timelines"]
[null,null,null,"Job duties"]
[null,null,null,"None of the above"]
[null,null,"The game plan and goals should always be what?","Flexible","Flexible"]
[null,null,null,"Fast-paced"]
[null,null,null,"Easy"]
[null,null,null,"Lengthy"]
[null,null,"The linked game plan should outline what? ","A management flow chart","Processes to follow"]
[null,null,null,"Employee job duties"]
[null,null,null,"Processes to follow"]
[null,null,null,"Potential salaries"]
[null,null,"Performing drills allows the employee to do what?","Prevent boredom","Hone their skills"]
[null,null,null,"Hone their skills"]
[null,null,null,"Become more fatigued"]
[null,null,null,"Earn more money"]
[null,null,"One form of a drill is what?","Role playing a situation","Role playing a situation"]
[null,null,null,"Read silently"]
[null,null,null,"Talk with a coworker"]
[null,null,null,"Researching other jobs areas"]
[null,null,"It is important that employee assessments are what?","Strict","Individualized"]
[null,null,null,"Universal"]
[null,null,null,"Extensive"]
[null,null,null,"Individualized"]
[null,null,"Assessments area great tool for documenting what?","Company spending","Employee progress"]
[null,null,null,"Employee job duties"]
[null,null,null,"Employee progress"]
[null,null,null,"Management skills"]
[null,null,"What part of the company does Jerry want to transfer to?","The accounting department","The marketing department"]
[null,null,null,"The marketing department"]
[null,null,null,"Upper management"]
[null,null,null,"The IT department"]
[null,null,"What is one thing Paul suggests for Jerry to do?","Take communication classes","Take communication classes"]
[null,null,null,"Change companies"]
[null,null,null,"Go back to school"]
[null,null,null,"Select another department to work in"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A71 - Manager Management","index":25,"n_rows":421,"n_cols":5,"rows_kept":421,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluation Forms\t"]
[]
["Module Two: Grooming a New Manager\t","Set Specific Goals\t","What is a benefit of making manager goals from the beginning?","Allows the manager something to work toward","Allows the manager something to work toward"]
[null,"Authority (What They Can and Can’t Do)\t",null,"It tells the supervisor how serious they are"]
[null,"Create a Shared Vision\t",null,"They can come back and change them later"]
[null,"The More They Learn, the More Responsibility They Get\t",null,"It looks good on their evaluation"]
[null,"Case Study\t","When making goals, it is important to be _________ about what is wanted or needed.","Humorous","Specific"]
[null,null,null,"Vague"]
[null,null,null,"Specific"]
[null,null,null,"Serious"]
[null,null,"What is one benefit of establishing a new manager’s authority upon hire?","They can argue their points now rather than later","They are aware of what they can or cannot do from the beginning"]
[null,null,null,"They know who to answer to if they have any problems"]
[null,null,null,"They will know what they are supposed to do"]
[null,null,null,"They are aware of what they can or cannot do from the beginning"]
[null,null,"What is one way to outline a new manager’s authority in the workplace?","Tell them to consult the manager’s handbook","Create an outline or chart"]
[null,null,null,"Create an outline or chart"]
[null,null,null,"Send an email with details"]
[null,null,null,"Discuss verbally in a brief meeting"]
[null,null,"When creating a shared vision plan, the main focus should be on what?","Timing","Goals and future progress"]
[null,null,null,"The manager’s new team"]
[null,null,null,"Goals and future progress"]
[null,null,null,"Previous mistakes"]
[null,null,"One of the final steps of the vision plan is what?","Schedule periodic follow ups","Schedule periodic follow ups"]
[null,null,null,"Tell the manager what is expected of them"]
[null,null,null,"The manager explains what he wants to achieve"]
[null,null,null,"Both parties get to introduce themselves"]
[null,null,"What is one way to measure if a manager is ready for more responsibility?","Ask them if they are ready for something new","Monitor their progress over a period of time"]
[null,null,null,"Let him have it and see how he does"]
[null,null,null,"Monitor their progress over a period of time"]
[null,null,null,"Ask his employees how he is doing"]
[null,null,"The more a manager succeeds the more _______ they will get.","Trouble","Responsibilities"]
[null,null,null,"Friendly"]
[null,null,null,"Bored"]
[null,null,null,"Responsibilities"]
[null,null,"What department did Angela hire Jeffrey to manage?","Accounting","Sales"]
[null,null,null,"Sales"]
[null,null,null,"Marketing"]
[null,null,null,"Billing"]
[null,null,"What was one of the first actions Angela did with Jeffrey as a new manager?","Set goals together","Set goals together"]
[null,null,null,"Told him when he could take his breaks"]
[null,null,null,"Gave him a tour of the office"]
[null,null,null,"Showed him where his desk was"]
[]
["Module Three: Coaching and Mentoring (I)\t","Writing Performance Reviews\t","Why is it important to make performance reviews a priority?","Over time, the included feedback can lose its effect","Over time, the included feedback can lose its effect"]
[null,"Provide Clear and Timely Feedback\t",null,"The manager has other things to worry about"]
[null,"Praise in Public, Criticize in Private\t",null,"Because they have to be included in HR reports"]
[null,"Make Sure Your Door is Always Open\t",null,"It gets it out of the way faster"]
[null,"Case Study\t","What is the best method for delivering a performance review?","Over a conference call","Private, one-on-one meetings"]
[null,null,null,"Private, one-on-one meetings"]
[null,null,null,"On a written form in the employee’s mailbox"]
[null,null,null,"Group employee meetings"]
[null,null,"What is one benefit of delivering timely feedback?","It makes one less thing the supervisor has to do","The manager receives helpful information regarding performance"]
[null,null,null,"The manager can be disciplined properly"]
[null,null,null,"It can be recorded in office records"]
[null,null,null,"The manager receives helpful information regarding performance"]
[null,null,"What are the two main categories of feedback used?","Positive and impartial","Positive and negative"]
[null,null,null,"Neutral and periodic"]
[null,null,null,"Positive and negative"]
[null,null,null,"Negative and neutral"]
[null,null,"Why is it important to praise employees in public?","The employee has a chance to make a speech","Praising in public boosts an employee’s confidence"]
[null,null,null,"Praising in public boosts an employee’s confidence"]
[null,null,null,"It subtly tells other employees to work harder"]
[null,null,null,"The employee doesn’t have a chance to hide"]
[null,null,"Why is it important to deliver criticism in private?","The employee may get angry and lash out","Criticizing in private saves the employee from feeling embarrassed"]
[null,null,null,"It subtly lets other employees know that someone is in trouble"]
[null,null,null,"The employee is able to cry in a private place"]
[null,null,null,"Criticizing in private saves the employee from feeling embarrassed"]
[null,null,"How does having an open door benefit the employee?","The employee feels comfortable to approach you for help","The employee feels comfortable to approach you for help"]
[null,null,null,"It allows them to make more complaints"]
[null,null,null,"The employee can go to multiple managers if they don’t get the answer they want"]
[null,null,null,"It allows employees to request more time off"]
[null,null,"If management doesn’t have an open door, what negative effect can happen?","They will not want to come out of their office","They can become too distant to approach"]
[null,null,null,"Employees will start to talk about them behind their back"]
[null,null,null,"They miss the latest office gossip"]
[null,null,null,"They can become too distant to approach"]
[null,null,"In the end, how did Ben make himself available to Cecilia?","Told her to come back in six months","Reminded her of his open door policy"]
[null,null,null,"Let her know he can be reached on his cell phone"]
[null,null,null,"Reminded her of his open door policy"]
[null,null,null,"Told her he would send an email to see if she needed anything"]
[null,null,"How long had Cecilia been working for the company at this point?","Six months","Six months"]
[null,null,null,"One year"]
[null,null,null,"3 years"]
[null,null,null,"A few weeks"]
[]
["Module Four: Coaching and Mentoring (II)\t","Offer Advice, Not the Solution\t","What skill set is improved when a manager is not given the answer right away?","Problem solving","Problem solving"]
[null,"Create a Supportive Environment\t",null,"Bribery"]
[null,"Build Ownership\t",null,"Analytical thinking"]
[null," Degree Feedback\t",null,"Persuasion speaking"]
[null,"Case Study\t","When approached with a problem, a person’s first reaction is to what?","Turn the other person away","Offer an immediate solution"]
[null,null,null,"Do all the work yourself"]
[null,null,null,"Criticize the employee for making a mistake"]
[null,null,null,"Offer an immediate solution"]
[null,null,"What is a benefit of having a support environment for your employees?","They take less vacation time","It boosts confidence in themselves and their management"]
[null,null,null,"It makes everyone get along in the workplace"]
[null,null,null,"It boosts confidence in themselves and their management"]
[null,null,null,"They do not call in sick as much"]
[null,null,"What is one way of creating a supportive environment?","Placing a suggestion box outside of the manager’s office","Taking time to listen to the employee’s opinions"]
[null,null,null,"Taking time to listen to the employee’s opinions"]
[null,null,null,"Buy everyone lunch on Fridays"]
[null,null,null,"Offering pay raises to certain employees"]
[null,null,"What is one way of helping an employee build ownership?","Taking an employee survey after a new product arrives","Listen to the employees’ ideas and input"]
[null,null,null,"Consulting with a board of members"]
[null,null,null,"Putting their names in the company newsletter"]
[null,null,null,"Listen to the employees’ ideas and input"]
[null,null,"What is benefit of having employees build ownership in their work?","The employee feels committed to work and works harder","The employee feels committed to work and works harder"]
[null,null,null,"They can take part in its liability"]
[null,null,null,"They pitch in to buy office supplies"]
[null,null,null,"They take less vacation time"]
[null,null,"An important aspect of  degree feedback is that it is ______________.","Open ended","Confidential"]
[null,null,null,"Confidential"]
[null,null,null,"Public"]
[null,null,null,"Biased"]
[null,null,"One benefit the manager receives from  degree feedback is what?","It lets them know who made a complaint","Gives unbiased feedback for improvement"]
[null,null,null,"Gives unbiased feedback for improvement"]
[null,null,null,"It lets them speak in a group setting"]
[null,null,null,"They get to give feedback in return"]
[null,null,"How did Matthew discover the computing error he was making?","By mistake","Listened to advice from Eve and reworked his steps"]
[null,null,null,"He reworked it on his own before asking management to fix it"]
[null,null,null,"He asked another coworker"]
[null,null,null,"Listened to advice from Eve and reworked his steps"]
[null,null,"What decision did Eve include Matthew on?","The purchase of a new software system","The purchase of a new software system"]
[null,null,null,"Assigning employee parking"]
[null,null,null,"The purchase of a new drink machine for the break room"]
[null,null,null,"Choosing who will cater the employee lunch"]
[]
["Module Five: Measuring Performance\t","Staying Within Their Budget\t","Why is it important to stay within a company budget?","It takes away from CEO bonuses","Expenses are allotted on a strict basis"]
[null,"Setting Measurable Objectives\t",null,"Expenses are allotted on a strict basis"]
[null,"Skip Level Feedback\t",null,"It can improve money management skills"]
[null,"Collaborate on Criteria to be Evaluated\t",null,"Managers must do so to pass their evaluation"]
[null,"Case Study\t","What is one tool managers can use to help stay within their budget?","Keeping receipts in a shoe box","Ledgers that track their spending"]
[null,null,null,"Ledgers that track their spending"]
[null,null,null,"Asking another employee to track their spending"]
[null,null,null,"Make a mental note of what they will spend"]
[null,null,"How do objectives differ from goals?","They are more specific","They are more specific"]
[null,null,null,"They take longer to accomplish"]
[null,null,null,"Only managers can set them"]
[null,null,null,"They are more vague"]
[null,null,"Who can set measurable objectives?","The supervisor","The supervisor and the manager"]
[null,null,null,"The manager"]
[null,null,null,"The supervisor and the manager"]
[null,null,null,"The employees"]
[null,null,"Skip level feedback is usually performed ____________.","In person","In person"]
[null,null,null,"Anonymously"]
[null,null,null,"In a group"]
[null,null,null,"With written forms"]
[null,null,"What is the benefit of skip level feedback?","It allows an employee to give comments directly to management","It allows an employee to give comments directly to management"]
[null,null,null,"It gives the new manager a chance to argue with the employee"]
[null,null,null,"It is done anonymously"]
[null,null,null,"It is done in a group setting"]
[null,null,"What is the benefit of collaborating on evaluation criteria?","The new manager knows what they don’t have to do","The new manager knows what is expected of them"]
[null,null,null,"It gives the new manager a chance to argue about it"]
[null,null,null,"The new manager knows what is expected of them"]
[null,null,null,"It’s just a formality"]
[null,null,"What is one type of criteria that can be included on a collaborated criteria evaluation?","A manager’s expected work statistics","A manager’s expected work statistics"]
[null,null,null,"Lunch and break times"]
[null,null,null,"When an employee will have surprise evaluations"]
[null,null,null,"A map of the company building"]
[null,null,"What did Victor show to Maria at the end of their meeting?","Maria’s promotion authorization","Their joint criteria sheet from Maria’s first days"]
[null,null,null,"The company projection sheets"]
[null,null,null,"Victor’s resignation letter"]
[null,null,null,"Their joint criteria sheet from Maria’s first days"]
[null,null,"What is one point Victor praised Maria for?","Dressing well at work","Staying within her budget"]
[null,null,null,"Arriving to work on time every day"]
[null,null,null,"Staying within her budget"]
[null,null,null,"Not missing a day of work"]
[]
["Module Six: Motivating Managers\t","Provide the Needed Resources\t","An employee is not able to feel confident about their work without what?","A partner coworker","Support and resources"]
[null,"Bonuses and Incentives\t",null,"Inkjet printers"]
[null,"Give Credit for Good Work\t",null,"Coffee"]
[null,"Keep Them Challenged\t",null,"Support and resources"]
[null,"Case Study\t","Which of the following is an example of a necessary resource from the manager?","Downloadable forms on the intranet","A list of expected job duties and assignments"]
[null,null,null,"A list of expected job duties and assignments"]
[null,null,null,"Locations to the nearest employee restroom"]
[null,null,null,"Public telephone numbers"]
[null,null,"What is the purpose of offering bonuses and incentives?","To motivate employees to meet or exceed a goal","To motivate employees to meet or exceed a goal"]
[null,null,null,"To exploit the employee’s hard work"]
[null,null,null,"To give the employee’s hope at work"]
[null,null,null,"To allow management to make a tax-deductible donation"]
[null,null,"What is one advantage of bonus or incentive rewards?","They are usually expensive","They can be customized"]
[null,null,null,"They can be taken back"]
[null,null,null,"They are usually cheap"]
[null,null,null,"They can be customized"]
[null,null,"When giving credit for good work, it is important to do what?","Do it in public","Be sincere"]
[null,null,null,"Be sincere"]
[null,null,null,"Deliver in private"]
[null,null,null,"Be loud"]
[null,null,"Which of the following is one form of delivering credit for good work?","Giving an employee their annual raise","Praising an employee for getting a customer compliment"]
[null,null,null,"Asking the employee to help train new hires"]
[null,null,null,"Praising an employee for getting a customer compliment"]
[null,null,null,"Assigning an employee to another department"]
[null,null,"What is a disadvantage of not keeping an employee challenged on the job?","They can become an expert in their field","They can become bored"]
[null,null,null,"They can become arrogant"]
[null,null,null,"They try to teach others how to do things"]
[null,null,null,"They can become bored"]
[null,null,"What is one way of ensuring an employee is challenged in their current position?","Give them more vacation time to relax","Allowing them more job responsibilities"]
[null,null,null,"Allowing them more job responsibilities"]
[null,null,null,"Ask them to become your new assistant"]
[null,null,null,"Challenge them to keep up the good work until next year"]
[null,null,"How did Kim decide to reward the winner of the bonus/incentive program?","A cash certificate","A cash certificate"]
[null,null,null,"Free lunch at work"]
[null,null,null,"A new parking spot"]
[null,null,null,"Extra time off"]
[null,null,"What is one way Kim challenged Andrea after the contest?","Transferred her to a different department","Assigned her to train new employees"]
[null,null,null,"Asked her to partner with someone in accounting"]
[null,null,null,"Assigned her to train new employees"]
[null,null,null,"Told her to try and meet the same quota next month"]
[]
["Module Seven: Signs of Poor Management\t","Missed Deadlines\t","What is one disadvantage of missing a deadline?","It takes longer to complete","It can throw off other employee’s reports"]
[null,"Team Turnover\t",null,"It can confuse other managers"]
[null,"Losing Customers\t",null,"It makes everyone else look lazy"]
[null,"Little or No Growth\t",null,"It can throw off other employee’s reports"]
[null,"Case Study\t","How can management tell if a missed deadline is a constant problem or an accident?","Ask the employee about it","Monitor for patterns"]
[null,null,null,"Monitor for patterns"]
[null,null,null,"Ignore it and see if it gets better"]
[null,null,null,"Ask a coworker if they notice anything"]
[null,null,"What is one thing a high team turnover can project?","The team is not getting along with each other","The manager is not working well with the group"]
[null,null,null,"The manager is not working well with the group"]
[null,null,null,"Some team members want to be assigned to something else"]
[null,null,null,"The manager is not taking the job seriously"]
[null,null,"What is a disadvantage of a high team turnover?","Team members have trouble making friends","New team members will have to be brought up to speed"]
[null,null,null,"The team has to learn new employee names"]
[null,null,null,"New team members will have to be brought up to speed"]
[null,null,null,"Team members learn to work alone"]
[null,null,"What can a supervisor do when a manager has lost a customer/client?","Ask the manager what happened","Follow up with the customer"]
[null,null,null,"Ignore it and find a new customer"]
[null,null,null,"Ask a subordinate employee what happened"]
[null,null,null,"Follow up with the customer"]
[null,null,"What is one thing a poor manager can do to lose a customer/client?","Make rude or offensive comments about his/her team","Make rude or offensive comments about his/her team"]
[null,null,null,"Offer additional assistance to the customer"]
[null,null,null,"Assign the project to one of their top employees"]
[null,null,null,"Ask for extension on the deadline"]
[null,null,"What is one sign of a lack of growth from a manager?","Increased sales quotas","Has not learned any new skills"]
[null,null,null,"No customer compliments"]
[null,null,null,"Has not learned any new skills"]
[null,null,null,"Increased number of vacation days taken"]
[null,null,"How can a manager with little or no growth be helped?","Assign them to try different activities","Given additional training in various areas"]
[null,null,null,"Have them take a leave of absence"]
[null,null,null,"Hope it improves over time"]
[null,null,null,"Given additional training in various areas"]
[null,null,"What is one sign of Peter’s poor management?","He took too many breaks","High employee turnover on his team"]
[null,null,null,"High employee turnover on his team"]
[null,null,null,"He took on too many projects"]
[null,null,null,"Low attendance in recent meetings"]
[null,null,"Instead of firing him, what did Nancy do for Peter to improve at work?","Gave him a plan to help increase skills and improve duties","Gave him a plan to help increase skills and improve duties"]
[null,null,null,"Sent him to a sensitivity training class"]
[null,null,null,"Transferred him to another department"]
[null,null,null,"Assigned him other job duties"]
[]
["Module Eight: Trust Your Team of Managers\t","Do Not Micromanage\t","What is one way to prevent micromanaging?","Outline your work expectations from the beginning","Outline your work expectations from the beginning"]
[null,"Promote Open and Honest Communication\t",null,"Send emails instead of talk in person"]
[null,"Reward Initiative\t",null,"Take more days off"]
[null,"Trust, But Verify\t",null,"Check in with your employees often"]
[null,"Case Study\t","What is one disadvantage of micromanaging your employees?","It can make you more tired","Employees can feel as though you don’t trust them"]
[null,null,null,"Employees will feel as though you don’t get out enough"]
[null,null,null,"You can find more mistakes than the employees"]
[null,null,null,"Employees can feel as though you don’t trust them"]
[null,null,"What is one way to promote open and honest communication?","Send a memo asking for comments","Take time to listen to every employee"]
[null,null,null,"Take time to listen to every employee"]
[null,null,null,"Telling everyone what you feel about them"]
[null,null,null,"Asking everyone to take an employee satisfaction survey"]
[null,null,"What is an advantage of having open and honest communication in the office?","Employees feel they can be meaner","Employees feel free to express themselves"]
[null,null,null,"Managers can tell employees when they are being annoying."]
[null,null,null,"Employees feel free to express themselves"]
[null,null,null,"Everyone has to watch what they say to each other"]
[null,null,"What is one benefit of rewarding employee incentive?","Employees feel as though their hard work is noticed","Employees feel as though their hard work is noticed"]
[null,null,null,"Employees don’t try to compete with each other"]
[null,null,null,"Employees become motivated by prizes"]
[null,null,null,"Employees feel they should be rewarded all of the time"]
[null,null,"What is one way to encourage employee initiative?","Offer a set prize","Praise initiative when you see it"]
[null,null,null,"Praise initiative when you see it"]
[null,null,null,"Make it a contest"]
[null,null,null,"Make it an evaluation requirement"]
[null,null,"What is one way to trust and verify a manager’s work?","Send timely memos to remind them of the due date","Make scheduled, periodic follow up meetings"]
[null,null,null,"Make scheduled, periodic follow up meetings"]
[null,null,null,"Not asking any questions until they are finished"]
[null,null,null,"Check in with them at random"]
[null,null,"What is an advantage of using the ‘trust but verify’ rule?","It allows you to sneakily check on the manager’s work","Managers feel as though free to do a good job"]
[null,null,null,"Managers feel as though they can goof off more"]
[null,null,null,"It allows you to have a say in their work"]
[null,null,null,"Managers feel as though free to do a good job"]
[null,null,"What is one way Michael is trusting, but verifying his team of managers?","Asking them to send an email after completing certain steps.","Asking them to send an email after completing certain steps."]
[null,null,null,"Told them what they are supposed to do"]
[null,null,null,"Let them know he will check their progress himself"]
[null,null,null,"By asking them to not check in with him at all"]
[null,null,"What did Michael form the team of managers for?","To help coordinate the company Christmas party","To complete a large project before its deadline"]
[null,null,null,"To vote on the new assistant manager"]
[null,null,null,"To complete a large project before its deadline"]
[null,null,null,"To assign new parking spots"]
[]
["Module Nine: When an Employee Complains About Their Manager\t","Keep the Information Confidential\t","Why is it important to keep information from a complaint confidential?","It lets the employee feel safe about making a complaint","It lets the employee feel safe about making a complaint"]
[null,"Gather Information from Both Sides\t",null,"It makes the supervisor feel more comfortable"]
[null,"Coach or Delegate the Solution\t",null,"It creates less paperwork"]
[null,"Follow-up with the Manager or Employee\t",null,"It lets the employees say mean things anonymously"]
[null,"Case Study\t","How can a supervisor ensure that the information from a complaint is kept confidential?","By sending information over email","By only allowing those that ‘need to know’ have access"]
[null,null,null,"By sending it to human resources to mark in the employee’s profile"]
[null,null,null,"By only allowing those that ‘need to know’ have access"]
[null,null,null,"By having a group meeting about it"]
[null,null,"When gathering information from both sides, it is important to be what?","Humorous","Objective"]
[null,null,null,"Objective"]
[null,null,null,"Serious"]
[null,null,null,"Bias"]
[null,null,"In order to help resolve a complaint, it is important to do what?","Trust what the complainer says","Gather information from both sides"]
[null,null,null,"Have both sides talk to each other first"]
[null,null,null,"Trust what the manager says"]
[null,null,null,"Gather information from both sides"]
[null,null,"Which is the following situations should a supervisor coach a solution?","A managers needs to learn better time management with employees","A managers needs to learn better time management with employees"]
[null,null,null,"An employee complains of being ignored on the job"]
[null,null,null,"A manager needs help with sensitivity training"]
[null,null,null,"An employee complains that the manager doesn’t like them enough"]
[null,null,"Which is the following situations should a supervisor delegate a solution?","An employee complains that the manager spends too much away from the office","An employee makes a sexual harassment complaint"]
[null,null,null,"A manager needs assistance making the employee vacation schedule"]
[null,null,null,"An employee makes a sexual harassment complaint"]
[null,null,null,"A manager needs to reassign an employee"]
[null,null,"Why is it important to follow up with both parties after a complaint?","To make sure each party isn’t angry","To ensure that the problem has been resolved"]
[null,null,null,"To see if any new problems have come up"]
[null,null,null,"To see if the problem is happening with other employees"]
[null,null,null,"To ensure that the problem has been resolved"]
[null,null,"What is one way to follow up after a complaint?","Speak with each party individually","Speak with each party individually"]
[null,null,null,"Ask each party to send an email about how they feel"]
[null,null,null,"Check with HR to see if anything was filed"]
[null,null,null,"Speak with the manager only"]
[null,null,"What did Samuel make a complaint on Erica about?","He felt she was giving him too much work","He felt she was ignoring his problem"]
[null,null,null,"He felt she was ignoring his problem"]
[null,null,null,"He was angry that she did not give him his requested time off"]
[null,null,null,"He was sad because she had said something mean to him"]
[null,null,"Why didn’t Nicole hold a meeting with Samuel and Erica together?","Samuel wanted to remain anonymous","Samuel wanted to remain anonymous"]
[null,null,null,"Erica was too busy"]
[null,null,null,"Nicole could not fit them into her schedule"]
[null,null,null,"Samuel was scheduled to go on vacation soon"]
[]
["Module Ten: When Do You Step In?\t","Unsafe or Dangerous Events\t","Which of the following would be considered an unsafe or dangerous situation at work?","A manager carries a weapon to work","A manager carries a weapon to work"]
[null,"Legal Ramifications\t",null,"A manager gets angry and yells a lot"]
[null,"Severe Financial Costs\t",null,"A manager decides to go home early"]
[null,"Repeated Failures after Coaching Has Occurred\t",null,"A manager brings their kid to work"]
[null,"Case Study\t","Who can be harmed in an unsafe or dangerous situation at work?","Only the managers","All employees"]
[null,null,null,"Only the subordinate employees"]
[null,null,null,"Only the cleaning staff"]
[null,null,null,"All employees"]
[null,null,"Illegal situations at work can be _____________ due to ignorance.","Intentional","Accidental"]
[null,null,null,"Lengthy"]
[null,null,null,"Accidental"]
[null,null,null,"Stupid"]
[null,null,"What is the first thing a supervisor should do when an illegal activity is found?","Fire the manager","Order the manager to stop the behavior at once"]
[null,null,null,"Order the manager to stop the behavior at once"]
[null,null,null,"Report the manager to human resources"]
[null,null,null,"Ask the manager to tell their side of the story"]
[null,null,"When assisting a manager with a problem that could cost the company a lot of money, what is an important thing to do?","Let the manager learn from their mistakes","Explain why you had to step in"]
[null,null,null,"Tell someone in higher management"]
[null,null,null,"Transfer somewhere else"]
[null,null,null,"Explain why you had to step in"]
[null,null,"What is one thing a supervisor can do to help ensure company assets are better managed?","Offer additional coaching and assistance about money","Offer additional coaching and assistance about money"]
[null,null,null,"Assign a different manager to the problem"]
[null,null,null,"Handle the money and assets themselves"]
[null,null,null,"Have the manager work with a partner at all times"]
[null,null,"If a manager is repeating negative behavior after coaching, this could be a sign of what?","The manager is angry at the supervisor","That the lesson is not being learned"]
[null,null,null,"That the lesson is not being learned"]
[null,null,null,"The supervisor is not being clear"]
[null,null,null,"The manager is too stupid"]
[null,null,"What is one thing the supervisor can do if a manager is repeating negative behaviors?","Form a different plan on how to approach it","Form a different plan on how to approach it"]
[null,null,null,"Discipline the manager for not following directions"]
[null,null,null,"Give up on the manager"]
[null,null,null,"Repeat the solution they tried before"]
[null,null,"Justin is a supervisor of what department?","Patient billing","Medical records"]
[null,null,null,"Marketing"]
[null,null,null,"Medical records"]
[null,null,null,"Mail room"]
[null,null,"What did Justin do this time to make Betty stop the behavior?","Wrote her up","Gave her a verbal warning"]
[null,null,null,"Gave her a verbal warning"]
[null,null,null,"Took her off of the assignment"]
[null,null,null,"Fired her"]
[]
["Module Eleven: Remember These Basic Qualities\t","Express Confidence in Their Abilities\t","What is one way a supervisor can show confidence in their manager?","Have them work longer hours","Offer more responsibilities"]
[null,"Practice What You Preach\t",null,"Reward them with time off"]
[null,"Have an Open Door\t",null,"Tell them periodically"]
[null,"Their Success is Your Success\t",null,"Offer more responsibilities"]
[null,"Case Study\t","A supervisor should always have ____________ when expressing confidence in their manager.","A sense of humor","Open communication"]
[null,null,null,"Open communication"]
[null,null,null,"Written documentation"]
[null,null,null,"A coworker present"]
[null,null,"It is important for supervisors to lead managers by example because ____________________.","Managers look to their supervisors as a role model","Managers look to their supervisors as a role model"]
[null,null,null,"Employees do not know how to act"]
[null,null,null,"Managers are looking for them to make mistakes"]
[null,null,null,"They are trying to be funny"]
[null,null,"If a supervisor does not lead by example, how can it affect the managers?","The managers will try to quit","The managers can be confused about what to do"]
[null,null,null,"The managers could form a riot"]
[null,null,null,"The managers can be confused about what to do"]
[null,null,null,"The managers will not take them seriously"]
[null,null,"What is the purpose of having an open door?","To keep the air cool","To ensure all employees feel welcome to approach you"]
[null,null,null,"To ensure all employees feel welcome to approach you"]
[null,null,null,"To let the employees listen to your conversations"]
[null,null,null,"To be able to eavesdrop on their employees"]
[null,null,"What is an important aspect of having an open door?","That employees are aware of it","That employees are aware of it"]
[null,null,null,"That employees know the rules about it"]
[null,null,null,"That you have a sign on your door"]
[null,null,null,"That the door is in working order"]
[null,null,"How can a supervisor boost success in their manager?","Give them more work to do","Boost their confidence"]
[null,null,null,"Have them take a vacation"]
[null,null,null,"Boost their confidence"]
[null,null,null,"Give them a fake medal"]
[null,null,"Management is only as successful as its ______________________.","Employees","Employees"]
[null,null,null,"Weakest link"]
[null,null,null,"Strongest employee"]
[null,null,null,"Break room coffee"]
[null,null,"What department was Tina a manager of?","Marketing","The mail room"]
[null,null,null,"The cafeteria"]
[null,null,null,"Customer service"]
[null,null,null,"The mail room"]
[null,null,"What did Tina want to do with the department? ","Become a supervisor","Give employees more assignments"]
[null,null,null,"Give employees more assignments"]
[null,null,null,"Change the ordering procedure"]
[null,null,null,"Order more pens"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

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["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluation Forms\t"]
[]
["Module Two: Introduction to Management\t","What is Management?\t","In a business setting, what do managers ensure?","That nothing will ever get done","That business runs smoothly"]
[null,"What Do Managers Do?\t",null,"That you will get a nice lunch"]
[null,"What Does It Take to Be a Manager?\t",null,"That business runs smoothly"]
[null,"Why Does Management Matter?\t",null,"That you will attend countless meetings"]
[null,"Case Study\t","Managers ______________ the strategies of their superiors.","Dislike","Implement"]
[null,null,null,"Implement"]
[null,null,null,"Disregard"]
[null,null,null,"Rewrite"]
[null,null,"Managers are responsible for __________ people and getting results.","Embarrassing","Motivating"]
[null,null,null,"Manipulating"]
[null,null,null,"Motivating"]
[null,null,null,"Berating"]
[null,null,"______________ is vital to the success of every organization.","Management","Management"]
[null,null,null,"Pay"]
[null,null,null,"Time"]
[null,null,null,"Purpose"]
[null,null,"What does a manager do for its team?","Irritate and annoy","Coordinate and organize"]
[null,null,null,"Coordinate and organize"]
[null,null,null,"Manipulate and coerce"]
[null,null,null,"Disregard and avoid"]
[null,null,"A manager should coordinate and organized based on what?","Attitudes, resistance level, and ability","Policies, goals, and objectives"]
[null,null,null,"Hourly wage, schedules, and distance"]
[null,null,null,"Policies, goals, and objectives"]
[null,null,null,"Practice, patience, and perfection"]
[null,null,"Managers need to be both effective and ___________ in their jobs.","Redundant","Efficient"]
[null,null,null,"Efficient"]
[null,null,null,"Unorganized"]
[null,null,null,"Unrelenting"]
[null,null,"Which of these is not an example of effective management?","Develops strategies to reach goals","Organizes company picnics"]
[null,null,null,"Predicts and adapts to change"]
[null,null,null,"Organizes company picnics"]
[null,null,null,"Task oriented"]
[null,null,"Which of these is not an example of efficient management?","Work oriented","Micromanaging "]
[null,null,null,"Micromanaging "]
[null,null,null,"Avoids change"]
[null,null,null,"Adheres to job requirements"]
[null,null,"Which of these is not a manager's responsibility?","Ordering your lunch","Ordering your lunch"]
[null,null,null,"Hiring, training, and development of employees"]
[null,null,null,"Identifying problems and coming up with solutions"]
[null,null,null,"Meeting business goals, visions, and objectives"]
[]
["Module Three: Ethics and Social Responsibility\t","What is Ethical Workplace Behavior?\t","Leadership at every level needs to be ethical and ______________ responsible.","Socially","Socially"]
[null,"What is Unethical Workplace Behavior?\t",null,"Externally"]
[null,"How to Make Ethical Decisions\t",null,"Momentarily"]
[null,"What is Social Responsibility?\t",null,"Regretfully"]
[null,"Case Study\t","Most companies have codes of conduct that govern _____________ in the workplace.","Manipulate","Ethics"]
[null,null,null,"Ethics"]
[null,null,null,"Disregard"]
[null,null,null,"Simplify"]
[null,null,"It is important that ______________ lead by example in the workplace.","Parents","Managers"]
[null,null,null,"Teachers"]
[null,null,null,"Managers"]
[null,null,null,"Children"]
[null,null,"An ethical workplace will lead to what three things?","Better pay, better location, better job","Honesty, commitment, loyalty"]
[null,null,null,"Humor, anecdotes, insanity"]
[null,null,null,"Honesty, commitment, loyalty"]
[null,null,null,"Longevity, responsibility, royalties"]
[null,null,"Which is not an ethical standard at most companies?","Pay employees fairly","Ignoring safety concerns"]
[null,null,null,"Ignoring safety concerns"]
[null,null,null,"Providing equal opportunity"]
[null,null,null,"No tolerance for harassment of any kind"]
[null,null,"Which of these would be an example of unethical workplace behavior?","Inappropriate jokes or comments","Inappropriate jokes or comments"]
[null,null,null,"Meeting OSHA standards"]
[null,null,null,"Paying employees a fair wage"]
[null,null,null,"Having compassion"]
[null,null,"What can unethical behavior lead to?","A welcoming environment","Lawsuits"]
[null,null,null,"Happy employees"]
[null,null,null,"Lawsuits"]
[null,null,null,"Trends"]
[null,null,"Managers need to make __________ decisions.","Interesting","Ethical"]
[null,null,null,"No"]
[null,null,null,"Ethical"]
[null,null,null,"Hopeless"]
[null,null,"Which of these does not make up the framework for identifying ethics of a decision?","Ignoring the problem","Ignoring the problem"]
[null,null,null,"Acquiring all the facts"]
[null,null,null,"Evaluating different options"]
[null,null,null,"Monitoring the situation"]
[null,null,"What is social responsibility?","Going out with friends and family","The way a company treats people outside the workplace"]
[null,null,null,"Lunch with your coworkers"]
[null,null,null,"The way a company treats people outside the workplace"]
[null,null,null,"Being active on social media"]
[]
["Module Four: Managing Information\t","Why Information Matters\t","Managing information is important to the ____________ of any business.","Failure","Success"]
[null,"Strategic Importance of Information\t",null,"Success"]
[null,"Characteristics and Costs of Useful Information\t",null,"Computers"]
[null,"Getting and Sharing Information\t",null,"Employees"]
[null,"Case Study\t","Managers need to organize, ___________, and maintain information in order to make decisions.","Ignore","Acquire"]
[null,null,null,"Read"]
[null,null,null,"Acquire"]
[null,null,null,"Write"]
[null,null,"__________________ determines the decisions that middle and senior managers make.","Motivation","Information"]
[null,null,null,"Determination"]
[null,null,null,"Information"]
[null,null,null,"Insubordination"]
[null,null,"Middle managers need to seek out, sort, and ____________ relevant information.","Hide","Deliver"]
[null,null,null,"Deliver"]
[null,null,null,"Rewrite"]
[null,null,null,"Avoid"]
[null,null,"Information regarding changes to or problems with technology or the __________________of the organization needs to be addressed.","Infrastructure","Infrastructure"]
[null,null,null,"Attitudes"]
[null,null,null,"Securities"]
[null,null,null,"Integrity"]
[null,null,"Customer ______________ needs to be addressed.","Habits","Feedback"]
[null,null,null,"Income"]
[null,null,null,"Feedback"]
[null,null,null,"Attitudes"]
[null,null,"Financial information should be constantly ___________.","Monitored","Monitored"]
[null,null,null,"Ignored"]
[null,null,null,"Manipulated"]
[null,null,null,"Disregarded"]
[null,null,"Communication from __________ will provide valuable information.","Employees","Employees"]
[null,null,null,"Neighbors"]
[null,null,null,"Spouses"]
[null,null,null,"Websites"]
[null,null,"____________ is essential to basic business strategies.","Communication","Information"]
[null,null,null,"Delegation"]
[null,null,null,"Information"]
[null,null,null,"Determination"]
[null,null,"The success of any business plan is linked to the ______________ of the information that is used.","Freshness","Reliability"]
[null,null,null,"Reliability"]
[null,null,null,"Language"]
[null,null,null,"Cost"]
[]
["Module Five: Decision-Making\t","What is Rational Decision-Making?\t","Once ____________ information is gathered, decisions need to be made.","Time consuming","Useful"]
[null,"Steps to Rational Decision-Making\t",null,"Useful"]
[null,"Limits to Rational Decision-Making\t",null,"Challenging"]
[null,"Improving Decision-Making\t",null,"Useless"]
[null,"Case Study\t","_________ decisions making is a traditional method of decision making.","Wrong","Rational"]
[null,null,null,"Rational"]
[null,null,null,"Repetitive"]
[null,null,null,"Regretful"]
[null,null,"Decision making is not the same as _______________________ because decisions don't always come from problems.","Memory keeping","Problem-solving"]
[null,null,null,"Coordinating people"]
[null,null,null,"Problem-solving"]
[null,null,null,"Delegating"]
[null,null,"Rational decision making is a __________ process.","Cognitive","Cognitive"]
[null,null,null,"Intuitive"]
[null,null,null,"Fluid"]
[null,null,null,"Complicated"]
[null,null,"How many basic steps are there to decision making?","One","Six"]
[null,null,null,"Six"]
[null,null,null,"Ten"]
[null,null,null,"Five"]
[null,null,"These steps depend on the ______________ collected.","Cash","Information"]
[null,null,null,"Bonds"]
[null,null,null,"Information"]
[null,null,null,"Employees"]
[null,null,"Which of these is not a step to rational decision making?","Define the decision","Only explore one option"]
[null,null,null,"Determine the criteria"]
[null,null,null,"Only explore one option"]
[null,null,null,"Rate options"]
[null,null,"Which is not an example of the limits to its effectiveness?","Basing decisions on known facts","Basing decisions on known facts"]
[null,null,null,"Limited by its abilities of the person making the decision"]
[null,null,null,"Creativity is limited"]
[null,null,null,"Steps depend on criteria"]
[null,null,"Rational decision making is ___________.","Superior","Limited"]
[null,null,null,"Complicated"]
[null,null,null,"Limited"]
[null,null,null,"Abundant"]
[null,null,"____________ decisions allow decision makers to make decisions quickly.","Intuitive","Intuitive"]
[null,null,null,"Impressive"]
[null,null,null,"Incomplete"]
[null,null,null,"Intelligent"]
[]
["Module Six: Control\t","Basics of Control\t","Middle managers are responsible for __________ operations.","Disrupting","Controlling"]
[null,"The Control Process\t",null,"Controlling"]
[null,"Is Control Necessary or Possible?\t",null,"Causing"]
[null,"How and What to Control\t",null,"Undermining"]
[null,"Control Methods\t","___________ is simply the actions that managers take after making decisions.","Control","Control"]
[null,"Case Study\t",null,"Convincing"]
[null,null,null,"Conniving"]
[null,null,null,"Coordinating"]
[null,null,"Management control is used to direct and ________ operations.","Halt","Guide"]
[null,null,null,"Encourage"]
[null,null,null,"Guide"]
[null,null,null,"Change"]
[null,null,"What are the two types of control?","Manipulative and Dominant","Regulative and Normative"]
[null,null,null,"Aggressive and Oppressive"]
[null,null,null,"Regulative and Normative"]
[null,null,null,"Passive and Aggressive"]
[null,null,"What do regulative controls do?","Regulate the policies and procedures of the company","Regulate the policies and procedures of the company"]
[null,null,null,"Control what employees do outside of work"]
[null,null,null,"Control what their competitors do"]
[null,null,null,"Regulate the buying habits of consumers"]
[null,null,"Normative control is the cultural behavior in __________ and organization.","Teens","Teams"]
[null,null,null,"Consumers"]
[null,null,null,"Teams"]
[null,null,null,"Society"]
[null,null,"Which is not an example of regulative control?","Financial control","Teams"]
[null,null,null,"Quality control"]
[null,null,null,"Teams"]
[null,null,null,"Bureaucratic control"]
[null,null,"What are the two types of normative control?","Teams and culture","Teams and culture"]
[null,null,null,"CEOs and middle managers"]
[null,null,null,"Location and mission"]
[null,null,null,"Values and promises"]
[null,null,"There are ________ steps to the control process that managers need to consider when implementing control.","Four","Four"]
[null,null,null,"Huge"]
[null,null,null,"Incredible"]
[null,null,null,"Reliable"]
[null,null,"Which of these is not a step in the control process?","Measure","Analyze"]
[null,null,null,"Compare"]
[null,null,null,"Action"]
[null,null,null,"Analyze"]
[]
["Module Seven: Organizational Strategy\t","Basics of Organizational Strategy\t","Organizational ____________ is an important aspect of business success.","Crucial","Strategy"]
[null,"Sustainable Competitive Advantage\t",null,"Negative"]
[null,"Strategy-Making Process\t",null,"Informative"]
[null,"Corporate, Industry, Firm Level Strategies\t",null,"Strategy"]
[null,"Case Study\t","It uses the __________ and goals of the organization to develop plans.","Words","Missions"]
[null,null,null,"Purpose"]
[null,null,null,"Missions"]
[null,null,null,"Intentions"]
[null,null,"The plans include all of the following except _________.","Policies","Fundamentals"]
[null,null,null,"Fundamentals"]
[null,null,null,"Resources"]
[null,null,null,"Projects"]
[null,null,"Organizational strategy allows managers to create, develop and ________ their decisions.","Scrutinize","Evaluate"]
[null,null,null,"Evaluate"]
[null,null,null,"Negate"]
[null,null,null,"Delete"]
[null,null,"What does the term SWOT stand for?","Strengths, Weaknesses, Opportunities, And Threats","Strengths, Weaknesses, Opportunities, And Threats"]
[null,null,null,"Strengths, Wellness, Organization, And Teamwork"]
[null,null,null,"Service, Wisdom, Opportunity, And Talking Points"]
[null,null,null,"Service, Wealth, Operations, And Testing"]
[null,null,"A ______________ competitive advantage is any advantage that an organization has, and that their competitors aren't able to reproduce or duplicate easily.","Reliable","Sustainable"]
[null,null,null,"Impeccable"]
[null,null,null,"Sustainable"]
[null,null,null,"Valuable"]
[null,null,"Fine-tuning _________ or services will create an advantage.","Products","Products"]
[null,null,null,"Problems"]
[null,null,null,"Persistence"]
[null,null,null,"Permeability"]
[null,null,"The good _____________ of a company will define it from other organizations.","Employees","Reputation"]
[null,null,null,"Management"]
[null,null,null,"Records"]
[null,null,null,"Reputation"]
[null,null,"_______________is a simple way for organizations to differentiate themselves from the competition.","Location","Branding"]
[null,null,null,"Friendliness"]
[null,null,null,"Branding"]
[null,null,null,"Telecommuting"]
[null,null,"The strategy-making process is ____________ with organizational strategy.","Competitive","Aligned"]
[null,null,null,"Cohesive"]
[null,null,null,"Aligned"]
[null,null,null,"Synonymous"]
[]
["Module Eight: Innovation and Change\t","Organizational Innovation\t","__________ is important to business survival.","Resistance","Innovation"]
[null,"Why Innovation Matters\t",null,"Persistence"]
[null,"Managing Innovation\t",null,"Innovation"]
[null,"Organizational Change\t",null,"Retaliation"]
[null,"Why Change Occurs and Why it Matters\t","Organizational innovation is the ability of employees to find different ____________ that improve the way that work is performed and the organization functions.","Employers","Methods"]
[null,"Managing Change\t",null,"Methods"]
[null,"Case Study\t",null,"Coworkers"]
[null,null,null,"Careers"]
[null,null,"Managers need to ____________ innovation and manage the change that comes with it.","Denounce","Encourage"]
[null,null,null,"Demand"]
[null,null,null,"Encourage"]
[null,null,null,"Resist"]
[null,null,"Organizational innovation is used to improve all of these except for one","Product","Appetites"]
[null,null,null,"Service"]
[null,null,null,"Process"]
[null,null,null,"Appetites"]
[null,null,"To identify opportunities you must pinpoint internal opportunities in a _________ analysis.","RAIC","SWOT"]
[null,null,null,"OSHA"]
[null,null,null,"SWOT"]
[null,null,null,"AWACS"]
[null,null,"Determine direction is the same thing as saying which of these phrases?","Identify which direction to take","Identify which direction to take"]
[null,null,null,"Do the same thing over again"]
[null,null,null,"Resist change"]
[null,null,null,"Take a break"]
[null,null,"Coming up with different innovative concepts is the same thing as _________?","Leaving everything exactly as it is","Brainstorming ideas"]
[null,null,null,"Brainstorming ideas"]
[null,null,null,"Giving up"]
[null,null,null,"Setting boundaries"]
[null,null,"What is one reason why we analyze ideas?","To determine their effectiveness","To determine their effectiveness"]
[null,null,null,"To waste time"]
[null,null,null,"To frustrate employees"]
[null,null,null,"To get a paycheck"]
[null,null,"Innovation allows companies to remain __________.","Constant","Competitive"]
[null,null,null,"Lucrative"]
[null,null,null,"Competitive"]
[null,null,null,"Stagnant"]
[null,null,"Innovation requires the ______________ of managers.","Strength","Support"]
[null,null,null,"Weaknesses"]
[null,null,null,"Support"]
[null,null,null,"Permission"]
[]
["Module Nine: Organizational Structures and Process\t","Departmentalization\t","Every organization needs ________________.","Payroll managers","Structure"]
[null,"Organizational Authority\t",null,"Vending machines"]
[null,"Job Design\t",null,"Structure"]
[null,"Designing Organizational Process\t",null,"Micromanaging"]
[null,"Case Study\t","People rely on processes that clearly _________ their roles and responsibilities.","Insinuate","Define"]
[null,null,null,"Define"]
[null,null,null,"Block"]
[null,null,null,"Eliminate"]
[null,null,"Middle managers need to address the _________ element as they design structures and processes to help guide their employees.","Fifth","Human"]
[null,null,null,"Born"]
[null,null,null,"Human"]
[null,null,null,"Humanoid"]
[null,null,"______________________ is the process that divides work groups into areas.","Compartmentalization","Departmentalization"]
[null,null,null,"Relaxation"]
[null,null,null,"Departmentalization"]
[null,null,null,"Infatuation"]
[null,null,"How many categories of departmentalization are there?","Two","Five"]
[null,null,null,"Three"]
[null,null,null,"Five"]
[null,null,null,"Four"]
[null,null,"Which is not a category of departmentalization?","Financial","Financial"]
[null,null,null,"Product"]
[null,null,null,"Functional"]
[null,null,null,"Process"]
[null,null,"Which of these terms describes the location of an area?","Generalization","Geographic"]
[null,null,null,"Gregarious"]
[null,null,null,"Geographic"]
[null,null,null,"Geometry"]
[null,null,"Organizational ____________ is chain of command that establishes the authority of management and employees.","Authority","Authority"]
[null,null,null,"Sorority"]
[null,null,null,"Fraternity"]
[null,null,null,"Paternity"]
[null,null,"Which of these defines direct hierarchy?","Employees have authority","Direct flow of power from top to bottom"]
[null,null,null,"Employees have no authority"]
[null,null,null,"Direct flow of power from top to bottom"]
[null,null,null,"No one is in charge"]
[null,null,"Explaining the exact objectives that employees need to achieve in their jobs is an example of which of these?","Assisting employees","Share objective"]
[null,null,null,"Share objective"]
[null,null,null,"Trading tasks"]
[null,null,null,"Implementing plans"]
[]
["Module Ten: Managing Teams\t","The Good and the Bad of Using Teams\t","Middle managers are usually in charge of _________.","Children","Teams"]
[null,"Kinds of Teams\t",null,"Errands"]
[null,"Work Team Characteristics\t",null,"Teams"]
[null,"Enhancing Work Team Effectiveness\t",null,"Cleaning"]
[null,"Steps:\t","The right leadership will _________ the effectiveness of teams.","Stop","Enhance"]
[null,"Case Study\t",null,"Spoil"]
[null,null,null,"Enhance"]
[null,null,null,"Enlist"]
[null,null,"Which is not an example of a good reason to use a team?","Work is faster","Teams are as strong as their weakest member"]
[null,null,null,"Teams are as strong as their weakest member"]
[null,null,null,"Accuracy improves"]
[null,null,null,"More ideas are generated"]
[null,null,"Differences in interests make unity ___________.","Easier","Difficult"]
[null,null,null,"Better"]
[null,null,null,"Difficult"]
[null,null,null,"Stupendous"]
[null,null,"Leaders need to _________ people.","Motivate","Motivate"]
[null,null,null,"Alienate"]
[null,null,null,"Incarcerate"]
[null,null,null,"Agitate"]
[null,null,"How many kinds of teams are recognized in modern business?","Four","Five"]
[null,null,null,"Three"]
[null,null,null,"Five"]
[null,null,null,"Two"]
[null,null,"Which is not an example of a recognized team?","Informal","Incomprehensible"]
[null,null,null,"Incomprehensible"]
[null,null,null,"Traditionally"]
[null,null,null,"Leadership"]
[null,null,"Which is an example of an informal team?","One where there are assigned teams","Friendly associations that work together"]
[null,null,null,"Temporary teams brought together for special projects"]
[null,null,null,"Friendly associations that work together"]
[null,null,null,"Teams made up of people in authority"]
[null,null,"Effective teams share certain ________","Characteristics","Characteristics"]
[null,null,null,"Zip codes"]
[null,null,null,"Surnames"]
[null,null,null,"Birth dates"]
[null,null,"Which is an example of a practical procedure?","Clear goals and directions","Procedures are clear and relevant"]
[null,null,null,"Projects are the group's responsibility"]
[null,null,null,"Procedures are clear and relevant"]
[null,null,null,"Members work to educate employees outside their team"]
[]
["Module Eleven: Motivation and Leadership\t","Basics of Motivation\t","Middle managers are usually in charge of _________.","Children","Teams"]
[null,"Equity Theory\t",null,"Errands"]
[null,"Expectancy Theory\t",null,"Teams"]
[null,"What is Leadership?\t",null,"Cleaning"]
[null,"Situational Leadership\t","The right leadership will _________ the effectiveness of teams.","Stop","Enhance"]
[null,"Strategic Leadership\t",null,"Spoil"]
[null,"Case Study\t",null,"Enhance"]
[null,null,null,"Enlist"]
[null,null,"Which is not an example of a good reason to use a team?","Work is faster","Teams are as strong as their weakest member"]
[null,null,null,"Teams are as strong as their weakest member"]
[null,null,null,"Accuracy improves"]
[null,null,null,"More ideas are generated"]
[null,null,"Differences in interests make unity ___________.","Easier","Difficult"]
[null,null,null,"Better"]
[null,null,null,"Difficult"]
[null,null,null,"Stupendous"]
[null,null,"Leaders need to _________ people.","Motivate","Motivate"]
[null,null,null,"Alienate"]
[null,null,null,"Incarcerate"]
[null,null,null,"Agitate"]
[null,null,"How many kinds of teams are recognized in modern business?","Four","Five"]
[null,null,null,"Three"]
[null,null,null,"Five"]
[null,null,null,"Two"]
[null,null,"Which is not an example of a recognized team?","Informal","Incomprehensible"]
[null,null,null,"Incomprehensible"]
[null,null,null,"Traditionally"]
[null,null,null,"Leadership"]
[null,null,"Which is an example of an informal team?","One where there are assigned teams","Friendly associations that work together"]
[null,null,null,"Temporary teams brought together for special projects"]
[null,null,null,"Friendly associations that work together"]
[null,null,null,"Teams made up of people in authority"]
[null,null,"Effective teams share certain ________","Characteristics","Characteristics"]
[null,null,null,"Zip codes"]
[null,null,null,"Surnames"]
[null,null,null,"Birth dates"]
[null,null,"Which is an example of a practical procedure?","Clear goals and directions","Procedures are clear and relevant"]
[null,null,null,"Projects are the group's responsibility"]
[null,null,null,"Procedures are clear and relevant"]
[null,null,null,"Members work to educate employees outside their team"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Parking Lot\t"]
[null,"Action Plans and Evaluations\t"]

{"sheet":"A73 - Millennial Onboarding","index":27,"n_rows":419,"n_cols":5,"rows_kept":419,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[]
["Module Two: Purpose of Onboarding\t","Start Up Costs\t","Which of the following is true on onboarding?","It is complete in a new hire’s first day","It is one of the most significant financial investments organizations make"]
[null,"Employee Anxiety\t",null,"It is a relatively small organizational investment"]
[null,"Employee Turnover\t",null,"It has no impact on employee retention"]
[null,"Realistic Expectations\t",null,"It is one of the most significant financial investments organizations make"]
[null,"Case Study\t","About how much do organizations spend each year in onboarding new hires?","$40 million","$40 billion"]
[null,null,null,"$40 billion"]
[null,null,null,"$100 billion"]
[null,null,null,"$25 billion"]
[null,null,"Which of the following is true of employee turnover?","The first 90 days are a critical time in determining turnover","All of the above"]
[null,null,null,"Many employees decide to leave a job within the first 6 weeks"]
[null,null,null,"Sound onboarding can help limit employee turnover"]
[null,null,null,"All of the above"]
[null,null,"Which of the following is not a realistic expectation of onboarding?","It will help promote employee retention","It will eliminate new hire turnover"]
[null,null,null,"It will help new hires become comfortable in the job"]
[null,null,null,"It will eliminate new hire turnover"]
[null,null,null,"It will help alleviate new hire anxiety"]
[null,null,"A sound onboarding process can last up to how long?","8 hours","180 days"]
[null,null,null,"180 days"]
[null,null,null,"5 days"]
[null,null,null,"45 days"]
[null,null,"Which is true of onboarding?","It helps employees understand expectations for the job","All of the above"]
[null,null,null,"It involves a manager both giving and receiving feedback"]
[null,null,null,"It helps integrate the new hire into the organization"]
[null,null,null,"All of the above"]
[null,null,"Which of the following is true of employee anxiety?","It is a normal part of starting a new job","It is a normal part of starting a new job"]
[null,null,null,"It shows that the employee is unqualified"]
[null,null,null,"It naturally goes away with time"]
[null,null,null,"All of the above"]
[null,null,"Employee anxiety contributes to which of the following?","Productivity","Turnover"]
[null,null,null,"Collegiality"]
[null,null,null,"Motivation"]
[null,null,null,"Turnover"]
[null,null,"What best describes Marisol at the end of her first work day?","Anxious","Anxious"]
[null,null,null,"Comfortable"]
[null,null,null,"Relaxed"]
[null,null,null,"Excited"]
[null,null,"Which of the following is true of the onboarding process Marisol experienced?","She was not given realistic expectations","All of the above"]
[null,null,null,"She was not given feedback"]
[null,null,null,"She was not made to feel welcome"]
[null,null,null,"All of the above"]
[]
["Module Three: Introduction\t","Why Onboarding?\t","What does a sound onboarding process improve?","Employee comfort with duties","All of the above"]
[null,"Importance of Onboarding\t",null,"Employee retention"]
[null,"Making Employees Feel Welcome\t",null,"Productivity"]
[null,"First Day Checklist\t",null,"All of the above"]
[null,"Case Study\t","The main goal of onboarding is to __________________.","Cover all legal requirements of hiring","Socialize the new hire to the workplace"]
[null,null,null,"Increase productivity"]
[null,null,null,"Socialize the new hire to the workplace"]
[null,null,null,"Improve the bottom line"]
[null,null,"Which of the following is a benefit of a continuous onboarding process?","It allows employees to seek help as new needs or questions arise","All of these"]
[null,null,null,"All of these"]
[null,null,null,"It allows the manager to provide feedback as the employee settles in"]
[null,null,null,"It allows for the employee’s changing needs"]
[null,null,"Onboarding should be what?","Brief","Continuous"]
[null,null,null,"Efficient"]
[null,null,null,"Impersonal"]
[null,null,null,"Continuous"]
[null,null,"Which of the following is not likely to make an employee feel welcome?","Being greeted by her manager on her first day","An empty workstation"]
[null,null,null,"An empty workstation"]
[null,null,null,"Being introduced to the people who work near her"]
[null,null,null,"Being given a tour of the office"]
[null,null,"Making an employee feel welcome on his first day does all but which of the following?","Alleviates anxiety","Reduces onboarding costs"]
[null,null,null,"Begins to integrate him into the team environment"]
[null,null,null,"Orients the new hire to the work space"]
[null,null,null,"Reduces onboarding costs"]
[null,null,"Why is a first day checklist helpful?","It ensures that the manager covers everything that the employee needs to know","All of the above"]
[null,null,null,"It provides a list of the basic issues an employee needs to get through her first day"]
[null,null,null,"It ensures that onboarding is consistent across new hires"]
[null,null,null,"All of the above"]
[null,null,"Which of the following should be included on the first day checklist?","Greeting the employee","Going over the employee’s offer letter"]
[null,null,null,"Giving the employee a tour of the space"]
[null,null,null,"Going over the employee’s offer letter"]
[null,null,null,"Introducing the employee to team members and supervisors"]
[null,null,"Which of the following best describes how Kenya felt at the end of her first day?","Anxious","Welcome"]
[null,null,null,"Welcome"]
[null,null,null,"Unwelcome"]
[null,null,null,"Angry"]
[null,null,"Which of the following aspects of the onboarding process helped Kenya feel welcome?","Having her workspace set up","All of the above"]
[null,null,null,"Having lunch with others"]
[null,null,null,"Being introduced to her team members"]
[null,null,null,"All of the above"]
[]
["Module Four: Millennials and Onboarding\t","Who are Millennials?\t","The generation born between  and  is known as ____________.","Millennials","Millennials"]
[null,"How Do Millennials Differ from Other Workers?\t",null,"Gen X"]
[null,"Investiture Socialization – Let Them Be Themselves!\t",null,"Boomers"]
[null,"Informal Rather than Formal Onboarding Processes\t",null,"Centurions"]
[null,"Case Study\t","Which of the following is a trait of Millennials? ","Tech-savvy","All of the above"]
[null,null,null,"Multitasking"]
[null,null,null,"Need for feedback"]
[null,null,null,"All of the above"]
[null,null,"In what ways do Millennials differ from workers from previous generations?","They prefer to multitask","All of these"]
[null,null,null,"All of these"]
[null,null,null,"They expect work-life balance from the outset of their careers"]
[null,null,null,"They are comfortable with new technology"]
[null,null,"Investiture socialization allows employees to _____________.","Quickly advance","Be themselves"]
[null,null,null,"Focus on one task at a time"]
[null,null,null,"Be themselves"]
[null,null,null,"Work fewer hours"]
[null,null,"Which of the following is true of Millennials and career advancement?","They want to know about opportunities for advancement from the outset","They want to know about opportunities for advancement from the outset"]
[null,null,null,"They tend to be uninterested in taking on greater responsibility"]
[null,null,null,"They are not interested in learning about opportunities for advancement until they are comfortable in their current jobs"]
[null,null,null,"It does not matter"]
[null,null,"Millennials have a greater expectation of _____________ than do older generations of employees","Fair compensation","Work-life balance"]
[null,null,null,"Work-life balance"]
[null,null,null,"Overtime"]
[null,null,null,"Retirement"]
[null,null,"Millennials respond best to what type of onboarding processes?","Highly structured","Informal"]
[null,null,null,"Day-long"]
[null,null,null,"Lecture-based"]
[null,null,null,"Informal"]
[null,null,"Which of the following best describes the onboarding process at Parker’s organization before he made changes to it?","Formal","Both a and b"]
[null,null,null,"Impersonal"]
[null,null,null,"Informal"]
[null,null,null,"Both a and b"]
[null,null,"Who advised Parker?","His wife","His son"]
[null,null,null,"His friend"]
[null,null,null,"His son"]
[null,null,null,"No one"]
[null,null,"How can you make the onboarding process more effective with Millennials?","Use technology","All of the above"]
[null,null,null,"Incorporate one-on-one time"]
[null,null,null,"Break the process into smaller chunks"]
[null,null,null,"All of the above"]
[]
["Module Five: Onboarding Checklist\t","Pre-Arrival\t","What should happen prior to the employee’s first day on the job?","Email or phone contact with the manager or supervisor","Email or phone contact with the manager or supervisor"]
[null,"Arrival\t",null,"Nothing"]
[null,"First Day\t",null,"A career path should be clearly outlined"]
[null,"First Week\t",null,"30 day goals should be set"]
[null,"First Month\t","Which of the following should be on the Pre-Arrival checklist?","Prepare a packet with the organization chart and other important policies","All of these"]
[null,"Case Study\t",null,"All of these"]
[null,null,null,"Set up the employee’s work station"]
[null,null,null,"Send an email introducing the new employee to the team"]
[null,null,"Which of the following should be the FIRST thing on the Arrival checklist?","Go over technology policies","Greet the employee"]
[null,null,null,"Greet the employee"]
[null,null,null,"Send the employee to orientation"]
[null,null,null,"Have the employee fill out HR paperwork"]
[null,null,"Which of the following should be on the Arrival checklist?","Set 30 day goals with the employee","Go over the employee’s job description"]
[null,null,null,"Set individual goals with the employee"]
[null,null,null,"Discuss training expectations"]
[null,null,null,"Go over the employee’s job description"]
[null,null,"Which of the following should be on the first day checklist?","All of these","All of these"]
[null,null,null,"Review technology policies"]
[null,null,null,"Give the employee a tour"]
[null,null,null,"Set up a time to have lunch with the employee"]
[null,null,"Which of the following is true of Millennials and technology policies in the workplace?","They need strict use policies","They may need personal use policies explained very clearly"]
[null,null,null,"They do not need these policies explained"]
[null,null,null,"They may need personal use policies explained very clearly"]
[null,null,null,"They do not obey them"]
[null,null,"Which of the following should be on the first month checklist?","Regular check ins with the employee","Regular check ins with the employee"]
[null,null,null,"Setting personal development goals"]
[null,null,null,"Going over the job description"]
[null,null,null,"Lunch with the employee"]
[null,null,"Why is a first month checklist especially important with Millennial employees?","They are slow learners","They thrive on feedback and may feel more invested in with frequent check ins"]
[null,null,null,"They need constant supervision"]
[null,null,null,"They thrive on feedback and may feel more invested in with frequent check ins"]
[null,null,null,"They are afraid to ask questions"]
[null,null,"Which of the following best describes how Luis felt after his first days on the job?","Ignored","Invested in"]
[null,null,null,"Invested in"]
[null,null,null,"Overlooked"]
[null,null,null,"Anxious"]
[null,null,"Why do you think Luis’s manager contacted him via email?","It is easier than being on the phone","Millennials often prefer to interact via email than over the phone, due to their tech-savvy nature"]
[null,null,null,"The manager was too lazy to call"]
[null,null,null,"Email is more concise"]
[null,null,null,"Millennials often prefer to interact via email than over the phone, due to their tech-savvy nature"]
[]
["Module Six: Engaging the Millennial Employee\t","Create an Informal Program\t","Which of the following is likely to engage Millennials during the onboarding process?","Using interactive technology","Using interactive technology"]
[null,"Engage Employees One on One\t",null,"Doing all orientation activities in one day"]
[null,"The Role of Human Resources\t",null,"Working in large groups"]
[null,"The Role of Managers\t",null,"Lecture-style presentations"]
[null,"Case Study\t","Which type of onboarding process should be used with Millennials?","Highly structured","Informal and personal"]
[null,null,null,"Informal and personal"]
[null,null,null,"Impersonal"]
[null,null,null,"None of the above"]
[null,null,"Millennials thrive on which of the following?","One on one interaction","All of these"]
[null,null,null,"Feedback"]
[null,null,null,"All of these"]
[null,null,null,"Structure "]
[null,null,"Which of the following is true of Millennials and one on one interaction?","They find it threatening","It makes them feel invested in"]
[null,null,null,"They find it boring"]
[null,null,null,"It makes them anxious"]
[null,null,null,"It makes them feel invested in"]
[null,null,"Which of the following is true of Millennials and structure in the workplace?","They dislike structure","They perform best when given structure"]
[null,null,null,"They perform best when given structure"]
[null,null,null,"They prefer to create their own structure"]
[null,null,null,"None of these"]
[null,null,"Why should you provide structure for Millennial employees?","It helps them feel less anxious","All of the above"]
[null,null,null,"It helps them feel more competent"]
[null,null,null,"They are used to a high degree of structure"]
[null,null,null,"All of the above"]
[null,null,"What is the role of HR when onboarding Millennials?","To promote all the ways the organization can offer things Millennials value","To promote all the ways the organization can offer things Millennials value"]
[null,null,null,"To ensure that Millennials follow all policies"]
[null,null,null,"To limit the time managers must spend with new hires"]
[null,null,null,"None of these"]
[null,null,"What should a Human Resources representative stress when onboarding a Millennial?","The company’s strict sick day policy","The ways in which HR and organizational policies can foster work-life balance"]
[null,null,null,"The limitations of the company’s insurance plan"]
[null,null,null,"The ways in which HR and organizational policies can foster work-life balance"]
[null,null,null,"The schedule for pay raises"]
[null,null,"What was Yuki most concerned about?","Loss of work-life balance","Loss of work-life balance"]
[null,null,null,"Low pay"]
[null,null,null,"Lack of opportunity for advancement"]
[null,null,null,"Being fired for not meeting benchmarks"]
[null,null,"When will Yuki be able to explore flexible scheduling and use vacation time?","Immediately","After 6 months"]
[null,null,null,"After 90 days"]
[null,null,null,"After 6 months"]
[null,null,null,"After 1 year"]
[]
["Module Seven: Following Up With the Millennial Employee\t","Initial Check-In – One on One\t","Millennials respond best when the feel _____________.","Pressured","Invested in"]
[null,"Following up – Regular, Informal Follow Ups\t",null,"Invested in"]
[null,"Setting Schedules – Millennials and Work-Life\t",null,"Independent"]
[null,"Mentoring and the Millennial\t",null,"Overlooked"]
[null,"Case Study\t","When should the manager do an initial check in with a Millennial employee?","At the end of the first month","At the end of the first week"]
[null,null,null,"At the end of the first day"]
[null,null,null,"At the end of the first week"]
[null,null,null,"After 90 days"]
[null,null,"Follow ups with Millennial employees should be","Regular","Regular"]
[null,null,null,"Formal"]
[null,null,null,"Infrequent"]
[null,null,null,"Initiated by the employee"]
[null,null,"How long should regular follow ups be?","60 minutes","10-15 minutes"]
[null,null,null,"30 minutes"]
[null,null,null,"5 minutes"]
[null,null,null,"10-15 minutes"]
[null,null,"Which of the following is true of Millennials and work schedules?","They prefer a standard 8-5 work day","They should be allowed to have input on their schedules"]
[null,null,null,"They need to be closely supervised so they don’t leave early"]
[null,null,null,"They should be allowed to have input on their schedules"]
[null,null,null,"None of the above"]
[null,null,"Millennials value ______________.","Recognition","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Mentoring"]
[null,null,null,"Work-life balance"]
[null,null,"Which of these is true of mentoring and Millennials?","They appreciate frequent contact with mentors","They appreciate frequent contact with mentors"]
[null,null,null,"They resist feedback"]
[null,null,null,"They prefer to work independently"]
[null,null,null,"None of these"]
[null,null,"Mentoring helps Millennials feel ________________.","Invested in","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Less anxious"]
[null,null,null,"More competent"]
[null,null,"How did Myra engage Vikki?","By following up with her","By following up with her"]
[null,null,null,"By giving her structure"]
[null,null,null,"By being approachable"]
[null,null,null,"By giving her space"]
[null,null,"How did mentoring impact Vikki?","It made her anxious ","It made her more competent and productive"]
[null,null,null,"It made her less productive"]
[null,null,null,"It made her more competent and productive"]
[null,null,null,"It made her quit"]
[]
["Module Eight: Setting Expectations with the Millennial Employee\t","Define Requirements – Provide Specific Instructions\t","What does a lack of clear requirements cause for Millennials?","Creativity","Anxiety"]
[null,"Identify Opportunities for Improvement and Growth\t",null,"Curiosity"]
[null,"Set Verbal Expectations\t",null,"Engagement"]
[null,"Put It in Writing\t",null,"Anxiety"]
[null,"Case Study\t","Millennials are used to a high degree of _____.","Independence","Guidance"]
[null,null,null,"Guidance"]
[null,null,null,"Self-doubt"]
[null,null,null,"Uncertainty"]
[null,null,"How do Millennials feel about growth opportunities?","They avoid them","They seek them out"]
[null,null,null,"They pursue them only when required"]
[null,null,null,"They seek them out"]
[null,null,null,"None of these"]
[null,null,"How should managers approach weaknesses with a millennial employee?","As a growth opportunity","As a growth opportunity"]
[null,null,null,"Personal flaw"]
[null,null,null,"The end of a career"]
[null,null,null,"None of the above"]
[null,null,"Which of the following is true of setting verbal expectations?","They should be clear and specific","They should be clear and specific"]
[null,null,null,"It is not a good practice"]
[null,null,null,"They should be general"]
[null,null,null,"It leads to misunderstandings"]
[null,null,"Verbal expectations should be _________________.","Clear","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Systematic"]
[null,null,null,"Specific"]
[null,null,"Which of the following is true of Millennials and written expectations?","They prefer verbal expectations","They value having a clear set of written expectations to refer to"]
[null,null,null,"They value having a clear set of written expectations to refer to"]
[null,null,null,"They are unlikely to refer to them"]
[null,null,null,"All of the above"]
[null,null,"Written expectations help Millennials feel _____________.","Empowered","All of the above"]
[null,null,null,"Competent"]
[null,null,null,"Less anxious"]
[null,null,null,"All of the above"]
[null,null,"What was holding Shonda back?","Lack of talent","Lack of clear expectations"]
[null,null,null,"Lack of clear expectations"]
[null,null,null,"Lack of creativity"]
[null,null,null,"Lack of motivation"]
[null,null,"How did having clear expectations change Shonda’s work?","It disempowered her","It made her a more efficient and productive worker"]
[null,null,null,"It made her a more efficient and productive worker"]
[null,null,null,"It made her second guess herself"]
[null,null,null,"It kept her from making friends"]
[]
["Module Nine: Mentoring the Millennial\t","Be Hands-On and Involved\t","What type of mentoring do Millennials prefer?","Hands-on","Hands-on"]
[null,"Serial Mentoring\t",null,"Hands-off"]
[null,"Be a Mentor, Not an Authority Figure\t",null,"Infrequent"]
[null,"Focus Millennia’s Exploratory Drive on Work\t",null,"None "]
[null,"Case Study\t","Mentors should seek out opportunities to provide _______________.","Affirmation","Feedback"]
[null,null,null,"Discipline"]
[null,null,null,"Feedback"]
[null,null,null,"Rewards"]
[null,null,"The practice of one employee being mentored by several mentors in his or her career is known as _________.","Onboarding","Serial mentoring"]
[null,null,null,"Series mentoring"]
[null,null,null,"Multimentoring"]
[null,null,null,"Serial mentoring"]
[null,null,"Which of the following is a benefit of serial mentoring?","Employees get to learn from many mentors","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Mentors get to work with many different employees"]
[null,null,null,"It shares the work of mentoring"]
[null,null,"Mentors should avoid being ____.","Authoritarian","Authoritarian"]
[null,null,null,"Too hands-on"]
[null,null,null,"Too informal"]
[null,null,null,"All of the above"]
[null,null,"Which of the following is true of Millennials and authority figures?","They respond well to authoritarian leadership","They are skeptical of authoritarian leadership"]
[null,null,null,"They need authoritarian leaders to thrive at work"]
[null,null,null,"None of these"]
[null,null,null,"They are skeptical of authoritarian leadership"]
[null,null,"How should managers react to Millennials’ exploratory drive?","Focus it on work","Focus it on work"]
[null,null,null,"Discourage it"]
[null,null,null,"Ignore it"]
[null,null,null,"Eradicate it"]
[null,null,"Which is an example of focusing a Millennia’s exploratory drive?","Providing feedback","Encouraging her to set aside time each week to research professional development"]
[null,null,null,"Sending her to training"]
[null,null,null,"Limiting her internet use"]
[null,null,null,"Encouraging her to set aside time each week to research professional development"]
[null,null,"How did Whitney’s exploratory drive manifest at first?","Seeking feedback","Doing non-work-related internet surfing"]
[null,null,null,"Doing non-work-related internet surfing"]
[null,null,null,"Reading about professional development"]
[null,null,null,"All of the above"]
[null,null,"How did Whitney’s manager channel her exploratory drive?","Encouraged her to set aside time specifically for researching professional development","Encouraged her to set aside time specifically for researching professional development"]
[null,null,null,"Shut off her internet"]
[null,null,null,"Gave her a new project"]
[null,null,null,"All of the above"]
[]
["Module Ten: Assigning Work to the Millennial Employee\t","Provide Clear Structure and Guidelines\t","What should managers provide when assigning work to Millennials?","Clear structure","Clear structure"]
[null,"Provide Specific Benchmarks\t",null,"Ample freedom"]
[null,"Set Boundaries and Provide Reality Checks\t",null,"Strict oversight"]
[null,"Guide, Don’t Dictate\t",null,"Nothing"]
[null,"Case Study\t","Which of the following is true of guidelines for Millennial employees?","They should be clear","All of these"]
[null,null,null,"They should be systematic"]
[null,null,null,"All of these"]
[null,null,null,"They should be specific"]
[null,null,"The specific mini goals an employee should achieve throughout a project are known as which of the following?","Guidelines","Benchmarks"]
[null,null,null,"Benchmarks"]
[null,null,null,"Follow ups"]
[null,null,null,"Check ins"]
[null,null,"Which of the following is a benefit of benchmarks?","They help employees plan time","All of these"]
[null,null,null,"They help employees plan resources"]
[null,null,null,"They allow for work to be evaluated along the way"]
[null,null,null,"All of these"]
[null,null,"What is the goal of setting reality checks?","To help the employee anticipate obstacles","All of these"]
[null,null,null,"All of these"]
[null,null,null,"To help the employee plan resources"]
[null,null,null,"To help the employee plan time use"]
[null,null,"What is true of boundaries?","They promote conflict in the workplace","They help create structure around projects"]
[null,null,null,"They discourage collaboration"]
[null,null,null,"They help create structure around projects"]
[null,null,null,"None of these"]
[null,null,"When working with Millennials, managers should __________.","Guide","Guide"]
[null,null,null,"Dictate"]
[null,null,null,"Disengage"]
[null,null,null,"Interfere"]
[null,null,"What does providing guidance do?","Empowers employees to find their own solutions","All of the above"]
[null,null,null,"Encourages employees to think creatively"]
[null,null,null,"Provides structure and boundaries around work"]
[null,null,null,"All of the above"]
[null,null,"What was Tyler missing?","All of these","All of these"]
[null,null,null,"Guidance"]
[null,null,null,"Clear structure"]
[null,null,null,"Reality checks"]
[null,null,"What was Sylvia used to doing?","Mentoring ","Dictating"]
[null,null,null,"Dictating"]
[null,null,null,"Guiding"]
[null,null,null,"Brainstorming"]
[]
["Module Eleven: Providing Feedback\t","Millennials Thrive on Feedback!\t","Which is true of Millennials and feedback?","They thrive on it","They thrive on it"]
[null,"Characteristics of Quality Feedback\t",null,"They fear it"]
[null,"Informal Feedback\t",null,"They avoid it"]
[null,"Formal Feedback\t",null,"They disregard it"]
[null,"Case Study\t","The idea environment for Millennials is ______________.","Hands-off","Feedback-rich"]
[null,null,null,"Feedback-rich"]
[null,null,null,"Feedback-free"]
[null,null,null,"Authoritarian"]
[null,null,"Which of the following is a characteristic of quality feedback?","It is timely","All of these"]
[null,null,null,"It is specific"]
[null,null,null,"All of these"]
[null,null,null,"It is actionable"]
[null,null,"Quality feedback focuses on ________________.","Emotions","Specific words and actions"]
[null,null,null,"Finding fault"]
[null,null,null,"Generalities"]
[null,null,null,"Specific words and actions"]
[null,null,"Informal feedback should be _____________.","Infrequent","Frequent"]
[null,null,null,"Avoided"]
[null,null,null,"Left to peers"]
[null,null,null,"Frequent"]
[null,null,"Informal feedback can be delivered in which of the following ways?","In person","All of these"]
[null,null,null,"All of these"]
[null,null,null,"Via email"]
[null,null,null,"Via phone"]
[null,null,"Formal feedback should be given ________________-.","Regularly ","Regularly "]
[null,null,null,"Yearly"]
[null,null,null,"When problems arise only"]
[null,null,null,"None of the above"]
[null,null,"Which of the following should be part of formal feedback?","What the employee is doing well","All of these"]
[null,null,null,"Areas where the employee can grow"]
[null,null,null,"All of these"]
[null,null,null,"Goals or action plans"]
[null,null,"What did Louis dislike?","Giving regular feedback","Giving regular feedback"]
[null,null,null,"Yearly reviews"]
[null,null,null,"Mentoring"]
[null,null,null,"His entire job"]
[null,null,"What effect did feedback have on Camilla?","None ","It made her more confident in her work"]
[null,null,null,"It made her more confident in her work"]
[null,null,null,"It discouraged her"]
[null,null,null,"It bored her"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A74 - mLearning Essentials","index":28,"n_rows":419,"n_cols":5,"rows_kept":419,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[]
["Module Two: What is MLearning?\t","MLearning Uses\t","What is MLearning commonly used for?","Employee training.","Employee training."]
[null,"MLearning Environments\t",null,"Inventory."]
[null,"MLearning Tools\t",null,"Manager meetings."]
[null,"MLearning Advantages\t",null,"Computer games."]
[null,"Case Study\t","How does MLearning benefit new employees?","It allows them to learn in groups.","It allows them to learn at their own pace."]
[null,null,null,"It allows one-on-one time with the manager."]
[null,null,null,"It allows them to learn at their own pace."]
[null,null,null,"It allows them to skip certain session trainings."]
[null,null,"The MLearning environment refers to what?","Course content.","All of the above."]
[null,null,null,"Course access."]
[null,null,null,"Course layout."]
[null,null,null,"All of the above."]
[null,null,"In MLearning, it is important for the environment to be what?","Monochromatic.","User-friendly."]
[null,null,null,"User-friendly."]
[null,null,null,"Full of content."]
[null,null,null,"Multi-tabular."]
[null,null,"Which of the following can be used for MLearning?","Computer tablets.","All of the above."]
[null,null,null,"Laptops."]
[null,null,null,"Mobile phones."]
[null,null,null,"All of the above."]
[null,null,"The rise of __________ has increased the use of mobile devices in education.","Printed books.","Technology."]
[null,null,null,"Television."]
[null,null,null,"Technology."]
[null,null,null,"The internet."]
[null,null,"MLearning allows learners to make use of what?","Their ‘dead time’.","Their ‘dead time’."]
[null,null,null,"Their time in the office."]
[null,null,null,"Their unused mobile devices."]
[null,null,null,"Their printed textbooks."]
[null,null,"One advantage of MLearning is that it appeals to different styles of what?","Ethnicities.","Learning."]
[null,null,null,"Learning."]
[null,null,null,"Fashion."]
[null,null,null,"Ages."]
[null,null,"Why did Tony and Joseph feel like they could not attend the training session?","They did not have time for it.","They did not have time for it."]
[null,null,null,"They were supposed to go on vacation that day."]
[null,null,null,"They felt like they already knew the new material."]
[null,null,null,"They just didn’t want to do it."]
[null,null,"What devices did Roz say the employees could use to complete the training?","Their mobile phones.","All of the above."]
[null,null,null,"The company tablets."]
[null,null,null,"A laptop computer."]
[null,null,null,"All of the above."]
[]
["Module Three: Common MLearning Devices\t","Mobile Phones\t","Mobile phones that have photo and browser capabilities are called what?","Smart phones.","Smart phones."]
[null,"Tablets\t",null,"Super phones."]
[null,"Notebook Computers\t",null,"Computer phones."]
[null,"Personal Digital Assistants (PDAs)\t",null,"Tablet phones."]
[null,"Case Study\t","In , it was established to be approximately how many cell phone users in the world?","5 billion.","7 billion."]
[null,null,null,"6 billion."]
[null,null,null,"7 billion."]
[null,null,null,"8 billion."]
[null,null,"Tablet screens are typically __________ mobile phones or PDAs.","Smaller than.","Bigger than."]
[null,null,null,"The same size as."]
[null,null,null,"Brighter than."]
[null,null,null,"Bigger than."]
[null,null,"Tablets always have which of the following features?","A keyboard.","A touch screen."]
[null,null,null,"A touch screen."]
[null,null,null,"A mouse."]
[null,null,null,"A USB drive."]
[null,null,"Notebooks are commonly known as what?","Compact computers.","Laptops."]
[null,null,null,"SmartBooks."]
[null,null,null,"Laptops."]
[null,null,null,"MobileBooks."]
[null,null,"Smaller, compact notebooks are known as what?","Netbooks.","Netbooks."]
[null,null,null,"Compactbooks."]
[null,null,null,"Minibooks."]
[null,null,null,"Microbooks."]
[null,null,"Originally PDAs were used for what?","Making phone calls.","Information keeping."]
[null,null,null,"Text messaging."]
[null,null,null,"Taking photos."]
[null,null,null,"Information keeping."]
[null,null,"The use of PDAs has decreased over time due to what?","Technology.","Mobile phones."]
[null,null,null,"Mobile phones."]
[null,null,null,"Laptops."]
[null,null,null,"Phone books."]
[null,null,"Why was Angela hesitant about using MLearning to complete her training course?","She had never done it before.","She had never done it before."]
[null,null,null,"She thought it would take up too much time."]
[null,null,null,"She said she had already done the training."]
[null,null,null,"She wanted to do it in a group training session."]
[null,null,"What device did Angela decide to use for her MLearning?","A PDA.","A company tablet."]
[null,null,null,"A laptop."]
[null,null,null,"A company tablet."]
[null,null,null,"A mobile phone."]
[]
["Module Four: Ancillary Equipment in MLearning\t","Internet Connections\t","A user must have internet in order to do what?","Download an application.","All of the above."]
[null,"Messaging Services\t",null,"Watch a video clip online."]
[null,"Video Cameras\t",null,"Find a webpage."]
[null,"Bluetooth\t",null,"All of the above."]
[null,"Case Study\t","A wireless internet connection is commonly referred to as what?","Wi-Co","Wi-Fi."]
[null,null,null,"Wi-Fi."]
[null,null,null,"Wi-Ic"]
[null,null,null,"Wi-Mi."]
[null,null,"A messaging service is important in MLearning because:","It keeps users connected.","It keeps users connected."]
[null,null,null,"It helps users remain focused."]
[null,null,null,"It helps mangers keep an eye on employees."]
[null,null,null,"It keeps users from getting distracted online."]
[null,null,"Which of the following is a type of messaging service?","Instant messenger.","All of the above."]
[null,null,null,"Apple iMessage."]
[null,null,null,"Skype."]
[null,null,null,"All of the above."]
[null,null,"What is one way trainers use video cameras in MLearning?","Spy on their learners.","Record their sessions."]
[null,null,null,"Record a student’s test scores online."]
[null,null,null,"Record their sessions."]
[null,null,null,"None of the above."]
[null,null,"How can learners use a video camera in MLearning?","Watch a previously recorded video.","Participate in a live video chat."]
[null,null,null,"Participate in a live video chat."]
[null,null,null,"Participate in instant messaging."]
[null,null,null,"Create a video watching list."]
[null,null,"Bluetooth was originally used for what?","Sharing photos online.","Connecting hardware devices."]
[null,null,null,"Tracking down lost cell phones."]
[null,null,null,"Text messaging."]
[null,null,null,"Connecting hardware devices."]
[null,null,"Bluetooth range generally reaches what distance?","3-4 feet.","3-4 feet."]
[null,null,null,"2-3 feet."]
[null,null,null,"5-6 feet."]
[null,null,null,"9-10 feet."]
[null,null,"Where did Kayla decide to go in order to connect to an internet source?","Her home.","The local library."]
[null,null,null,"The company break room."]
[null,null,null,"The local library."]
[null,null,null,"Her office."]
[null,null,"How were Elsa and Kayla communicating during the training session?","Through speaking on their mobile phones.","Through the messaging service."]
[null,null,null,"Through the messaging service."]
[null,null,null,"Through mobile text messaging."]
[null,null,null,"Through e-mail."]
[]
["Module Five: M-Learning vs E-Learning\t","Devices Available\t","ELearning can be done on which of the following devices?","DVD player.","DVD player."]
[null,"Informal vs. Formal Structure\t",null,"Mobile phone."]
[null,"Increased Access\t",null,"PDA."]
[null,"Content\t",null,"None of the above."]
[null,"Case Study\t","MLearning can be done on which of the following devices?","CD player.","Computer tablet."]
[null,null,null,"Computer tablet."]
[null,null,null,"Desktop computer."]
[null,null,null,"DVD player."]
[null,null,"Many time eLearning courses can appear _________ because they are always similar in design.","Exciting.","Stagnant."]
[null,null,null,"Informal."]
[null,null,null,"Extravagant."]
[null,null,null,"Stagnant."]
[null,null,"Many MLearning courses are _______, so users can navigate the site on their own pace.","Formal.","Informal."]
[null,null,null,"Sturdy."]
[null,null,null,"Informal."]
[null,null,null,"Patterned."]
[null,null,"An eLearning course will have ________ access to courses.","Free.","Limited."]
[null,null,null,"Limited."]
[null,null,null,"Open."]
[null,null,null,"Unlimited."]
[null,null,"An MLearning course is created for multiple devices, giving users _______ access.","Decreased.","Increased."]
[null,null,null,"Slow."]
[null,null,null,"Shorter."]
[null,null,null,"Increased."]
[null,null,"An eLearning course uses which of the following type of content?","Case studies.","Case studies."]
[null,null,null,"Chat rooms."]
[null,null,null,"Discussion forums."]
[null,null,null,"Flash cards."]
[null,null,"An MLearning course uses which of the following type of content","Pop quizzes.","Flash cards."]
[null,null,null,"Slide shows."]
[null,null,null,"Flash cards."]
[null,null,null,"Short stories."]
[null,null,"Ralph said he had completed eLearning before when he did what?","Read a recent novel on his tablet.","Completed college exams online."]
[null,null,null,"Watched a news video on his mobile phone."]
[null,null,null,"Completed college exams online."]
[null,null,null,"Completed the job application on the company website."]
[null,null,"What was one benefit Rosa explained to Ralph about using MLearning for training?","He could use several different devices.","All of the above."]
[null,null,null,"The content was more flexible to use."]
[null,null,null,"He could complete it in less time."]
[null,null,null,"All of the above."]
[]
["Module Six: Four C’s of MLearning\t","Content\t","Which of the following would be included in MLearning content?","Video files.","All of the above."]
[null,"Computer\t",null,"Photos."]
[null,"Capture\t",null,"Audio files."]
[null,"Communicate\t",null,"All of the above."]
[null,"Case Study\t","The content in MLearning is determined by what?","What the user wants to see.","What the course is about."]
[null,null,null,"What the course is about."]
[null,null,null,"What information the application can hold."]
[null,null,null,"What type of coding is used in the software."]
[null,null,"The compute in MLearning focuses on what?","How the content works.","How the content works."]
[null,null,null,"How the learner uses the software."]
[null,null,null,"What type of device is used."]
[null,null,null,"What type of messaging service is used."]
[null,null,"An application must have what type of compute function?","Automatically connect to the internet.","Respond to touch."]
[null,null,null,"Respond to voice commands."]
[null,null,null,"Respond to touch."]
[null,null,null,"Automatically begin playing videos."]
[null,null,"The capture part of MLearning involves which of the following?","Recording sounds.","All of the above."]
[null,null,null,"Uploading photos."]
[null,null,null,"Inputting text."]
[null,null,null,"All of the above."]
[null,null,"Capture is important because it allows the users to _______information.","Share.","Share."]
[null,null,null,"Store."]
[null,null,null,"Disregard."]
[null,null,null,"Create."]
[null,null,"Communication is important for users from ____________ of MLearning.","Electronic side.","Both sides."]
[null,null,null,"In-person side."]
[null,null,null,"Both sides."]
[null,null,null,"Neither side."]
[null,null,"What is one method of MLearning communication?","Manager meetings.","Instant messaging."]
[null,null,null,"Instant messaging."]
[null,null,null,"Sending a fax."]
[null,null,null,"Writing a letter."]
[null,null,"Why did Audra and Ben need to create the MLearning course?","To educate employees about new company products.","To educate employees about new company products."]
[null,null,null,"To train newly hired employees."]
[null,null,null,"To remind employees about the company dress code."]
[null,null,null,"To educate employees about the new parking permits."]
[null,null,"How did Audra assure that the communication aspect was completed in the course?","She installed a ‘Contact Me’ tab.","She installed an instant messaging program."]
[null,null,null,"She programmed her email address into the course."]
[null,null,null,"She provided the office address and phone number."]
[null,null,null,"She installed an instant messaging program."]
[]
["Module Seven: Aspects of MLearning\t","The FRAME Model\t","Which of the following is not an aspect of MLearning?","Device.","Physical."]
[null,"The Device Aspect\t",null,"Social."]
[null,"The Learner Aspect\t",null,"Physical."]
[null,"The Social Aspect\t",null,"Learner."]
[null,"Case Study\t","The FRAME Model helps to show what about MLearning?","How MLearning has changed over the year.","How aspects overlap."]
[null,null,null,"How aspects overlap."]
[null,null,null,"How MLearning can be beneficial to users."]
[null,null,null,"How mobile devices work."]
[null,null,"Which of the following is a device characteristic?","Learning style.","Storage capabilities."]
[null,null,null,"Communication options."]
[null,null,null,"Motivations."]
[null,null,null,"Storage capabilities."]
[null,null,"Why is the “device aspect” considered the most important part of MLearning?","It connects the learner to the course.","It connects the learner to the course."]
[null,null,null,"It can connect to the internet."]
[null,null,null,"It shows learners what to do in the course."]
[null,null,null,"It can determine what the learner needs to know."]
[null,null,"Which of the following is a learner characteristic?","Device capabilities.","User learning style."]
[null,null,null,"Conversation abilities."]
[null,null,null,"User learning style."]
[null,null,null,"Types of communication."]
[null,null,"Many learners use what to motivate their learning?","Their past achievements.","Their emotions."]
[null,null,null,"Their emotions."]
[null,null,null,"Their mobile device."]
[null,null,null,"Their manager’s help."]
[null,null,"Which of the following is a social characteristic?","Power options.","Conversation."]
[null,null,null,"Learning styles."]
[null,null,null,"Emotions."]
[null,null,null,"Conversation."]
[null,null,"The social aspect of MLearning can seem contradicting because MLearning is what?","Done independently.","Done independently."]
[null,null,null,"Done in small groups only."]
[null,null,null,"Not very fun for users."]
[null,null,null,"Slow moving through the course."]
[null,null,"Why did Linda seek help from her coworker Donny?","She didn’t want to do the employee project alone.","She had never designed a MLearning course before."]
[null,null,null,"She had never designed a MLearning course before."]
[null,null,null,"She wanted to go on vacation so asked Donny to complete her assignment."]
[null,null,null,"She didn’t want her manager to know she didn’t complete the training course."]
[null,null,"Donny asked Linda if she had considered which of the following aspects in her course?","The Learner aspect.","All of the above."]
[null,null,null,"The Social aspect."]
[null,null,null,"The Device aspect."]
[null,null,null,"All of the above."]
[]
["Module Eight: Challenges of MLearning\t","Dependence on Technology\t","A dependence on technology is a problem in which of the following situations?","The user makes a mistake on a quiz.","The internet goes down."]
[null,"Decreased Quality of Communication\t",null,"A photo is taking a long time to load."]
[null,"Security\t",null,"An audio file does not download correctly."]
[null,"Risk of Distraction\t",null,"The internet goes down."]
[null,"Case Study\t","If alternate forms of learning are not available when a technical problem arises, what happens?","Learning stops.","Learning stops."]
[null,null,null,"Learning will continue later."]
[null,null,null,"The user can move on to the next course."]
[null,null,null,"The user can quit the course."]
[null,null,"Why is quality communication decreased in MLearning?","The communication is more fluent electronically.","There is less human contact."]
[null,null,null,"There is less human contact."]
[null,null,null,"The system sends out automatic communications."]
[null,null,null,"There is more emoticons to use."]
[null,null,"How can management increase quality communication?","Encourage users to talk more with one another.","Arrange face-to-face meetings."]
[null,null,null,"Send out an email periodically."]
[null,null,null,"Require users to communicate through the course."]
[null,null,null,"Arrange face-to-face meetings."]
[null,null,"Which of the following is a problem of security?","Overuse by the employee.","Copyright infringement."]
[null,null,null,"Downloading music."]
[null,null,null,"Copyright infringement."]
[null,null,null,"Sharing files among coworkers."]
[null,null,"What can companies do in order to help reduce security risk?","Forbid employees from downloading anything.","Install anti-virus programs."]
[null,null,null,"Install anti-virus programs."]
[null,null,null,"Use printed materials instead."]
[null,null,null,"Stop using MLearning courses."]
[null,null,"Which of the following would be considered a distraction with MLearning?","Games.","Games."]
[null,null,null,"Course videos."]
[null,null,null,"Reading case studies."]
[null,null,null,"Downloading a presentation."]
[null,null,"What can companies do in order to stop all distractions?","Limit an employee’s use of devices.","Nothing."]
[null,null,null,"Discourage plying games while on the clock."]
[null,null,null,"Install spyware on all company devices."]
[null,null,null,"Nothing."]
[null,null,"Why did Zach want to create a MLearning course for the company?","For the new dress code policy.","For the new vacation policy."]
[null,null,null,"For newly hired employees."]
[null,null,null,"For the new vacation policy."]
[null,null,null,"For new product release information."]
[null,null,"Why did Zach suggest the employees use company-sponsored devices?","To reduce costs.","To reduce distraction."]
[null,null,null,"To reduce distraction."]
[null,null,null,"To encourage participation."]
[null,null,null,"To encourage employees to work in the office."]
[]
["Module Nine: Benefits of MLearning\t","Decreased Costs\t","The use of MLearning reduces costs by doing what?","Utilizes cheaper equipment.","Utilizes cheaper equipment."]
[null,"Available Support\t",null,"Hire less people."]
[null,"Unlimited Resources\t",null,"Train fewer people at a time."]
[null,"Continuous Learning\t",null,"Pay for less resources."]
[null,"Case Study\t","Companies can save money on training by doing what?","Making it last longer.","Making it portable."]
[null,null,null,"Allowing employees to skip training."]
[null,null,null,"Making it portable."]
[null,null,null,"Requiring managers to do the training first."]
[null,null,"What is one form of support available in MLearning?","Manager meetings.","User chat rooms."]
[null,null,null,"User chat rooms."]
[null,null,null,"Telephone conferences."]
[null,null,null,"Sending a fax."]
[null,null,"Which of the following is a type of support outside of MLearning?","Chat rooms.","Meeting with a manager."]
[null,null,null,"Email systems."]
[null,null,null,"Meeting with a manager."]
[null,null,null,"Instant messaging."]
[null,null,"The internet allows the users to search what kind of resources?","Articles.","All of the above."]
[null,null,null,"Reference books."]
[null,null,null,"Textbooks."]
[null,null,null,"All of the above."]
[null,null,"At what point in training can users search for different resources?","Any point.","Any point."]
[null,null,null,"After the course."]
[null,null,null,"Before the course."]
[null,null,null,"During the course."]
[null,null,"Why is continued training often a problem with companies?","Lack of interest.","Lack of resources."]
[null,null,null,"Increased costs."]
[null,null,null,"Lack of resources."]
[null,null,null,"Increased time way from the office."]
[null,null,"What is one thing employees can learn with continuous learning programs?","New employee orientation.","Changes in company policies."]
[null,null,null,"Manager training."]
[null,null,null,"Learning telephone etiquette."]
[null,null,null,"Changes in company policies."]
[null,null,"Why was Diane creating a MLearning course?","The company’s new policy of client information.","The company’s new product release."]
[null,null,null,"The company’s new product release."]
[null,null,null,"The company’s urge for employees to continue learning."]
[null,null,null,"The company’s new employee program."]
[null,null,"Kevin said he liked Diane’s plan and would help her do what?","Refine the details.","Make it available to employees."]
[null,null,null,"Show it to his boss later."]
[null,null,null,"Make it available to employees."]
[null,null,null,"Ask another coworker to help her with it."]
[]
["Module Ten: Getting MLearning Started\t","Organize Your Resources\t","Which of the following is one resource to organize for MLearning?","The company logo.","The devices used."]
[null,"Form a Work Plan\t",null,"The devices used."]
[null,"Engage Employees\t",null,"The employee benefits."]
[null,"Establish an End Goal\t",null,"The amount of break times."]
[null,"Case Study\t","Organizing resources is a great step in what process?","Finalizing plans.","Preparation."]
[null,null,null,"The work plan."]
[null,null,null,"Preparation."]
[null,null,null,"Completion."]
[null,null,"Work plans are also known as what?","Action plans.","Action plans."]
[null,null,null,"Formal plans."]
[null,null,null,"Idea plans."]
[null,null,null,"Flow plans."]
[null,null,"Once a work plan has been formed, management should do what next?","Check for ways to change it.","Share it with the rest of the team."]
[null,null,null,"Share it with other managers only."]
[null,null,null,"Start forcing it onto employees."]
[null,null,null,"Share it with the rest of the team."]
[null,null,"What is one way to engage employees in MLearning?","Hand out printed instructions for the course.","Demonstrate the course."]
[null,null,null,"Demonstrate the course."]
[null,null,null,"Have a telephone conference to talk about it."]
[null,null,null,"Send a memo requiring everyone to use the course."]
[null,null,"A MLearning course cannot be successful without what?","Devices.","All of the above."]
[null,null,null,"Management."]
[null,null,null,"Employees."]
[null,null,null,"All of the above."]
[null,null,"Why is an end goal so important for MLearning?","It helps create course structure.","It helps create course structure."]
[null,null,null,"It helps know what the managers want."]
[null,null,null,"It helps encourage employees to use the course."]
[null,null,null,"It helps employees know what to do."]
[null,null,"Which of the following helps establish an end goal?","Knowing what employees want to do in the course.","Knowing what learners should take from the course."]
[null,null,null,"Knowing what learners should take from the course."]
[null,null,null,"Knowing who is paying for the course."]
[null,null,null,"Knowing what the managers want from the course."]
[null,null,"What was the first thing Martin did in planning the MLearning course?","Engage the employees in the course.","Organize all the resources they had."]
[null,null,null,"Form a work plan."]
[null,null,null,"Organize all the resources they had."]
[null,null,null,"Establish an end goal."]
[null,null,"Which of the following did Sandy do in the planning process?","Helped establish an end goal.","Helped establish an end goal."]
[null,null,null,"Engage the employees to join in."]
[null,null,null,"Create the idea for a course."]
[null,null,null,"Organize the resources available."]
[]
["Module Eleven: Employee Training\t","Training Facilities\t","Which of the following would be considered a training facility?","Designated office.","All of the above."]
[null,"Encourage Communication\t",null,"Employee cubicle."]
[null,"Establish Guidelines\t",null,"Training room."]
[null,"Equipment Training\t",null,"All of the above."]
[null,"Case Study\t","Why is it important to establish an employee training facility?","It allows employees to back out of the agreement.","It allows a chance to offer formal training."]
[null,null,null,"It allows managers to take more time off."]
[null,null,null,"It allows a chance to offer formal training."]
[null,null,null,"It allows employees to work ahead in the course."]
[null,null,"What is one method of encouraging communication in MLearning?","Offer feedback.","Offer feedback."]
[null,null,null,"Send an email periodically."]
[null,null,null,"Inviting users into a chat room."]
[null,null,null,"Sending online memos."]
[null,null,"Encouraging communication in MLearning can help employees do what?","Manage more responsibilities.","Feel more confident."]
[null,null,null,"Feel more confident."]
[null,null,null,"Work more independently."]
[null,null,null,"Feel more annoyed."]
[null,null,"Which of the following is a sample guideline to establish during employee training?","Company dress code.","Deadlines."]
[null,null,null,"Device repairs."]
[null,null,null,"Coworker communications."]
[null,null,null,"Deadlines."]
[null,null,"What is it important to establish guidelines in MLearning?","To encourage the employee to quit.","To prepare the employee."]
[null,null,null,"To prepare the employee."]
[null,null,null,"To make the manager less liable."]
[null,null,null,"To make the employee more nervous."]
[null,null,"If the employee uses their own device in MLearning, they should know what?","How to access the course.","How to access the course."]
[null,null,null,"How to work their device."]
[null,null,null,"How to download content."]
[null,null,null,"How to download an application."]
[null,null,"Why is equipment training important before MLearning?","It makes the employee aware of what they will need to accomplish.","It makes the employee more familiar with the device."]
[null,null,null,"It makes the employee more nervous about starting the course."]
[null,null,null,"It makes the employee more familiar with the device."]
[null,null,null,"It makes the employee liable for any damages done to the device."]
[null,null,"Why did Fiona need to complete the MLearning course?","She was transferring departments.","She was a new employee."]
[null,null,null,"She was a new employee."]
[null,null,null,"She was told about a new company product."]
[null,null,null,"She needed continuing education for her job."]
[null,null,"What was the last thing John reviewed with Fiona?","The equipment she’ll be using.","His contact information."]
[null,null,null,"The course she’ll need to finish."]
[null,null,null,"The deadlines for the course."]
[null,null,null,"His contact information."]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A75 - Performance Management","index":29,"n_rows":421,"n_cols":5,"rows_kept":421,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluation Forms\t"]
[]
["Module Two: The Basics (I)\t","What is Performance Management?\t","When the phrase “Performance Management” was coined by Dr. Aubrey Daniels, what did it initially refer to?","Medicine","Technology"]
[null,"How Does Performance Management Work?\t",null,"Technology"]
[null,"Tools\t",null,"Education"]
[null,"Case Study I\t",null,"Law"]
[null,"Case Study II\t","According to Dr. Daniels, performance management analyzes what?","Behavior only","Behavior and the result of behavior"]
[null,null,null,"The result of behavior only"]
[null,null,null,"Behavior and the result of behavior"]
[null,null,null,"Attitude"]
[null,null,"If an employee meets all of their performance goals, ","It is not necessary to create an improvement plan to enhance the employee’s skills","It is still necessary to create an improvement plan to enhance the employee’s skills"]
[null,null,null,"It is still necessary to create an improvement plan to enhance the employee’s skills"]
[null,null,null,"They should be reprimanded for not exceeding the expectations"]
[null,null,null,"The employee should automatically be promoted"]
[null,null,"At a minimum, feedback should be provided to employees on a _____ basis.","Weekly","Quarterly"]
[null,null,null,"Monthly"]
[null,null,null,"Annually"]
[null,null,null,"Quarterly"]
[null,null,"Performance standards can be beneficial to:","The organization only","The organization, department and individual employees"]
[null,null,null,"The organization and department only"]
[null,null,null,"The organization, department and individual employees"]
[null,null,null,"No one"]
[null,null,"Coaching is most effective:","Before the employee understands the performance standards","Once the employee understands the performance standards."]
[null,null,null,"Never"]
[null,null,null,"Once the employee leaves the company."]
[null,null,null,"Once the employee understands the performance standards."]
[null,null,"What is the name of the company that was being assessed?","Sinclair Knight Merz","Sinclair Knight Merz"]
[null,null,null,"Accenture"]
[null,null,null,"Knight Sinclair Merz"]
[null,null,null,"Merz Sinclair Knight"]
[null,null,"After the assessment, it was discovered that what area(s) required improvement?","Financial results","Workforce planning and recruitment "]
[null,null,null,"Workforce planning and recruitment "]
[null,null,null,"Financial results and recruitment"]
[null,null,null,"Workforce planning and financial results"]
[]
["Module Three: The Basics (II)\t","Three Phase Process\t","What is the order of the three phase change management model?","Unfreezing, change, freezing","Unfreezing, change, freezing"]
[null,"Assessments\t",null,"Change, freezing, unfreezing"]
[null,"Performance Reviews\t",null,"Unfreezing, freezing, change"]
[null,"Case Study I\t",null,"Freezing, change, unfreezing"]
[null,"Case Study II\t","The three phase model taught in this lesson was developed by whom?","John P. Kotter","Kurt Lewin"]
[null,null,null,"Kurt Lewin"]
[null,null,null,"Tom Peters"]
[null,null,null,"Robert Waterman"]
[null,null,"What type of employee performance assessment engages the opinions of a variety of people who interact with the employee in question?","Knowledge","360-Degree"]
[null,null,null,"360-Degree"]
[null,null,null,"Pre-Screening"]
[null,null,null,"Program Evaluation"]
[null,null,"When do Pre-Screening Assessments generally take place?","On the employee’s first day of work","Before the prospective employee is hired"]
[null,null,null,"Before the prospective employee is hired"]
[null,null,null,"After the employee is fired / resigns but before they begin a position with a new company"]
[null,null,null,"Each day an employee comes to work"]
[null,null,"Which of the following is true about a performance review?","It is only necessary to discuss the performance standards that the employee did not meet","It is necessary to discuss the performance standards that were not met, met and exceeded"]
[null,null,null,"It is only necessary to discuss the performance standards that the employee exceeded"]
[null,null,null,"It is only necessary to discuss the performance standards that the employee barely met"]
[null,null,null,"It is necessary to discuss the performance standards that were not met, met and exceeded"]
[null,null,"What method of follow-up should be used after a performance review?","Email","The employee’s preferred method"]
[null,null,null,"One-on-one, face-to-face meeting"]
[null,null,null,"The employee’s preferred method"]
[null,null,null,"Phone call"]
[null,null,"What did XYZ Paper Company decide to implement to help increase sales?","Incentive program","Incentive program"]
[null,null,null,"Mass lay-off"]
[null,null,null,"Additional training"]
[null,null,null,"One-on-one coaching"]
[null,null,"On top of making up the % that the company was behind, by what percentage did it increase sales?","5%","10%"]
[null,null,null,"10%"]
[null,null,null,"15%"]
[null,null,null,"20%"]
[]
["Module Four: Goal Setting\t","SMART Goal Setting\t","What does S stand for in SMART goals?","Special","Specific"]
[null,"Specific Goals\t",null,"Specific"]
[null,"Measurable Goals\t",null,"Safe"]
[null,"Attainable Goals\t",null,"Scientific"]
[null,"Realistic Goals\t","What does T stand for in SMART goals?","Trackable","Timely"]
[null,"Timely Goals\t",null,"Tangible"]
[null,"Monitoring Results\t",null,"Timely"]
[null,"Case Study I\t",null,"Tasks"]
[null,"Case Study II\t","What does a Specific goal not establish?","Evaluation","Evaluation"]
[null,null,null,"Location"]
[null,null,null,"Requirements"]
[null,null,null,"Who is responsible"]
[null,null,"Sell more is a ___________.","Specific goal","General goal"]
[null,null,null,"Measurable goal"]
[null,null,null,"Timely goal"]
[null,null,null,"General goal"]
[null,null,"Which type of goal answers how much?","Attainable","Measurable"]
[null,null,null,"Measurable"]
[null,null,null,"General"]
[null,null,null,"Realistic"]
[null,null,"What is a measurable goal?","Decrease turnover","Decrease turnover by 10 percent"]
[null,null,null,"Decrease turnover in a month"]
[null,null,null,"Decrease turnover by 10 percent"]
[null,null,null,"Decrease turnover in production"]
[null,null,"What type of goal will cause employees to give up?","Unattainable","Unattainable"]
[null,null,null,"Realistic"]
[null,null,null,"Attainable"]
[null,null,null,"General"]
[null,null,"What is an attainable goal?","Reduce turnover by 80 percent","Reduce turnover 10 percent"]
[null,null,null,"Reduce turnover by 60 percent"]
[null,null,null,"Reduce turnover by 40 percent"]
[null,null,null,"Reduce turnover 10 percent"]
[null,null,"What do realistic goals relate to?","Turnover","Employee abilities"]
[null,null,null,"Measurability"]
[null,null,null,"Employee abilities"]
[null,null,null,"General"]
[null,null,"What will make a goal more realistic?","Make them challenging","Break large goals into smaller ones"]
[null,null,null,"Break large goals into smaller ones"]
[null,null,null,"Compile small goals into a large one"]
[null,null,null,"Make them easy"]
[null,null,"Timely goals do which of the following?","Encourage employees to work towards their goals","Encourage employees to work towards their goals"]
[null,null,null,"Provide instructions"]
[null,null,null,"Make goals more achievable"]
[null,null,null,"Explain responsibilities"]
[null,null,"What is a timely goal?","Reduce turnover ","Reduce turnover in 6 months"]
[null,null,null,"Reduce turnover in 6 months"]
[null,null,null,"Reduce turnover in production"]
[null,null,null,"Reduce turnover 10 percent"]
[null,null,"What will evaluating results of goal establish?","Reviews","Necessary changes"]
[null,null,null,"Employee engagement"]
[null,null,null,"Talent reviews"]
[null,null,null,"Necessary changes"]
[null,null,"Feedback from _________ is important to evaluate goals.","HR","Employees and management"]
[null,null,null,"Employees"]
[null,null,null,"Employees and management"]
[null,null,null,"Management"]
[null,null,"What did the company reset the sales goal to?","10 percent","10 percent"]
[null,null,null,"12 percent"]
[null,null,null,"15 percent"]
[null,null,null,"20 percent"]
[null,null,"How much did sales increase?","10 percent","12 percent"]
[null,null,null,"12 percent"]
[null,null,null,"15 percent"]
[null,null,null,"20 percent"]
[]
["Module Five: Establishing Performance Goals\t","Strategic Planning\t","Individual strategic plans reflect _________.","Values of the company","Values of the company"]
[null,"Job Analysis\t",null,"The market"]
[null,"Setting Goals\t",null,"Individual motivation"]
[null,"Motivation\t",null,"Peer reviews"]
[null,"Case Study I\t","What is not an example of a strategic action?","Meet with supervisor once a week","Improve sales 10 percent"]
[null,"Case Study II\t",null,"Attend training classes"]
[null,null,null,"Improve sales 10 percent"]
[null,null,null,"Practice speaking skills"]
[null,null,"What is a job requirement?","Training","Responsibilities"]
[null,null,null,"Responsibilities"]
[null,null,null,"Skills"]
[null,null,null,"Certification"]
[null,null,"What is an employee requirement?","Tools","Education"]
[null,null,null,"Reporting"]
[null,null,null,"Responsibilities"]
[null,null,null,"Education"]
[null,null,"Performance goals need to be _________.","General","SMART"]
[null,null,null,"Specific"]
[null,null,null,"Timely"]
[null,null,null,"SMART"]
[null,null,"What do performance goals not need to address?","Behavior","Time"]
[null,null,null,"Competency"]
[null,null,null,"Time"]
[null,null,null,"Results"]
[null,null,"How should managers not motivate employees?","Threats","Threats"]
[null,null,null,"Example"]
[null,null,null,"Rewards"]
[null,null,null,"Meeting with individuals"]
[null,null,"Who do managers need to motivate?","Customers","Themselves"]
[null,null,null,"Teams"]
[null,null,null,"Clients"]
[null,null,null,"Themselves"]
[null,null,"What did the company unsuccessfully implement?","Turnover goals","Individual sales goals"]
[null,null,null,"Production goals"]
[null,null,null,"Individual sales goals"]
[null,null,null,"New policies"]
[null,null,"How much did profitability improve after strategies were implemented?","5 percent","8 percent"]
[null,null,null,"8 percent"]
[null,null,null,"10 percent"]
[null,null,null,"12 percent"]
[]
["Module Six:  Degree Feedback\t","What is  Degree Feedback?\t"," degree feedback is normally ________.","General","Anonymous"]
[null,"Vs. Traditional Performance Reviews\t",null,"Signed"]
[null,"The Components\t",null,"Anonymous"]
[null,"Case Study I\t",null,"Personal "]
[null,"Case Study II\t","What does a manager’s feedback include that others do not?","Direct reports","Direct reports"]
[null,null,null,"Peer reviews"]
[null,null,null,"Customer reviews"]
[null,null,null,"Supervisor review"]
[null,null,"Who typically performs a traditional review?","Employees","Supervisors"]
[null,null,null,"Supervisors"]
[null,null,null,"Peers"]
[null,null,null,"Customers"]
[null,null,"What provides a better sense of supervisor and executive performance?","SMART goals","360 degree performance"]
[null,null,null,"General reviews"]
[null,null,null,"Traditional reviews"]
[null,null,null,"360 degree performance"]
[null,null,"How are the scores from different sources graded?","Added","Averaged"]
[null,null,null,"Averaged"]
[null,null,null,"Multiplied"]
[null,null,null,"Individually"]
[null,null,"How does feedback remain confidential?","Supervisors handle it","HR handles it"]
[null,null,null,"Employees sign it"]
[null,null,null,"HR handles it"]
[null,null,null,"Customers handle it"]
[null,null,"How did the manager communicate with employees about performance?","Calmly","Threats"]
[null,null,null,"Motivation"]
[null,null,null,"Threats"]
[null,null,null,"Directly"]
[null,null,"How much did productivity increase?","5 percent","12 percent"]
[null,null,null,"8 percent"]
[null,null,null,"10 percent"]
[null,null,null,"12 percent"]
[]
["Module Seven: Competency Assessments\t","Competency Assessment Defined\t","Who assesses competencies besides supervisors?","HR","HR"]
[null,"Implementation\t",null,"Coworkers"]
[null,"Final Destination\t",null,"Peers"]
[null,"Case Study I\t",null,"CEO"]
[null,"Case Study II\t","What are most assessment ratings?","Stages","Levels"]
[null,null,null,"Evaluations"]
[null,null,null,"Levels"]
[null,null,null,"Steps"]
[null,null,"What part of the competency assessment helps employees improve?","Action plan","Action plan"]
[null,null,null,"Direction"]
[null,null,null,"Peer reviews"]
[null,null,null,"Goals"]
[null,null,"Managers need to _______ using competency assessments?","Explain ","Practice"]
[null,null,null,"Practice"]
[null,null,null,"Reward employees "]
[null,null,null,"Promote"]
[null,null,"What will determine the final destination for each company?","Goals and needs","Goals and needs"]
[null,null,null,"Productivity "]
[null,null,null,"Profitability "]
[null,null,null,"Feedback and competencies"]
[null,null,"Goals and ______ must be identified for the final destination.","Expectations","Competencies"]
[null,null,null,"Talent"]
[null,null,null,"Competencies"]
[null,null,null,"Motivation"]
[null,null,"What was the goal of the CEO?","Increase high performance","Double high performance"]
[null,null,null,"Double high performance"]
[null,null,null,"Triple high performance"]
[null,null,null,"Reduce high performance"]
[null,null,"How did the competency scores improve on average?","One level","One level"]
[null,null,null,"Two levels"]
[null,null,null,"Three levels"]
[null,null,null,"Four levels"]
[]
["Module Eight: Kolb's Learning Cycle\t","Experience\t","What is a method for gaining knowledge?","Learning","Experience"]
[null,"Observation\t",null,"Observation"]
[null,"Conceptualization\t",null,"Experience"]
[null,"Experimentation\t",null,"Experimentation"]
[null,"Case Study I\t","Concrete experience involves ________.","Observation","Senses"]
[null,"Case Study II\t",null,"Books"]
[null,null,null,"Feelings"]
[null,null,null,"Senses"]
[null,null,"What is a method for transforming knowledge?","Reflective observation","Reflective observation"]
[null,null,null,"Senses"]
[null,null,null,"Books"]
[null,null,null,"Concrete experience"]
[null,null,"Knowledge is transferred to _______.","Feelings","Meaning"]
[null,null,null,"Meaning"]
[null,null,null,"Senses"]
[null,null,null,"Experience"]
[null,null,"What is a way to gain knowledge without direct experience?","Reflective observation","Abstract conceptualization"]
[null,null,null,"Concrete conceptualization"]
[null,null,null,"Abstract conceptualization"]
[null,null,null,"Abstract observation"]
[null,null,"How does abstract conceptualization work?","Feelings interpret","Logic interprets"]
[null,null,null,"Watching interprets"]
[null,null,null,"Experience interprets"]
[null,null,null,"Logic interprets"]
[null,null,"What is acting on knowledge gathered?","Reflective observation","Active experimentation"]
[null,null,null,"Active experimentation"]
[null,null,null,"Active conceptualization"]
[null,null,null,"Direct experience"]
[null,null,"Which of the following includes taking risks?","Active experimentation","Active experimentation"]
[null,null,null,"Abstract conceptualization"]
[null,null,null,"Concrete experience"]
[null,null,null,"Reflective observation"]
[null,null,"What stage of learning did the new hire not experience?","Reflective observation","Active experimentation"]
[null,null,null,"Concrete experience"]
[null,null,null,"Abstract conceptualization"]
[null,null,null,"Active experimentation"]
[null,null,"What was the result of the training?","Poor attitude","Poor productivity"]
[null,null,null,"Too many mistakes"]
[null,null,null,"Poor productivity"]
[null,null,null,"The results were positive"]
[]
["Module Nine: Motivation\t","Key Factors\t","Pay Influences ________.","Satisfaction","Satisfaction"]
[null,"The Motivation Organization\t",null,"Motivation"]
[null,"Identifying Personal Motivators\t",null,"Management"]
[null,"Evaluating and Adapting\t",null,"Achievement"]
[null,"Case Study\t","What is a not a key motivator?","Responsibility","Work conditions"]
[null,"Case Study II\t",null,"Work conditions"]
[null,null,null,"Recognition"]
[null,null,null,"Achievement"]
[null,null,"People perform better when they _____ their company.","Are educated by","Believe in"]
[null,null,null,"Are vested in"]
[null,null,null,"Believe in"]
[null,null,null,"Understand"]
[null,null,"What is not an internal motivation?","Personal time","Pay"]
[null,null,null,"Success "]
[null,null,null,"Family"]
[null,null,null,"Pay"]
[null,null,"What will not identify personal motivators?","Age","Age"]
[null,null,null,"Surveys"]
[null,null,null,"Observation"]
[null,null,null,"Communication"]
[null,null,"Large organizations rely on ________ to understand what motivates individuals.","Peers","Managers"]
[null,null,null,"Customers"]
[null,null,null,"Managers"]
[null,null,null,"Policies"]
[null,null,"What should be done if a survey indicates employees are not motivated?","Hire new employees","Adapt motivation techniques"]
[null,null,null,"Adapt motivation techniques"]
[null,null,null,"Provide more training"]
[null,null,null,"Ignore the results"]
[null,null,"What is not an indication of motivation?","Age","Age"]
[null,null,null,"Meeting goals"]
[null,null,null,"Surveys"]
[null,null,null,"Development"]
[null,null,"The problem was with turnover and ________.","Productivity","Productivity"]
[null,null,null,"Profits"]
[null,null,null,"Sales"]
[null,null,null,"Customer service"]
[null,null,"How much did turnover decrease?","8 percent","15 percent"]
[null,null,null,"10 percent"]
[null,null,null,"12 percent"]
[null,null,null,"15 percent"]
[]
["Module Ten: The Performance Journal\t","Record Goals and Accomplishments\t","What accomplishments should employees record?","Encouragement and praise","Awards and recognition"]
[null,"Linking with Your Employees or Managers\t",null,"Praise and rewards"]
[null,"Implementing a Performance Coach\t",null,"Awards and recognition"]
[null,"Keeping Track\t",null,"Recognition and encouragement"]
[null,"Case Study I\t","What details do employers need to record?","Praise and complaints","Documentation and notes"]
[null,"Case Study II\t",null,"Encouragement and notes"]
[null,null,null,"Documentation and notes"]
[null,null,null,"Recognition and documentation"]
[null,null,"What will damage performance?","Trusting managers","Distrust of managers"]
[null,null,null,"Distrust of managers"]
[null,null,null,"Trusting employees"]
[null,null,null,"Journal entries"]
[null,null,"______ may see employee journal entries if the employee so chooses.","Investors","Managers"]
[null,null,null,"Customers"]
[null,null,null,"Peers"]
[null,null,null,"Managers"]
[null,null,"Which of the following is not a way for coaches to coach employees?","Threats","Threats"]
[null,null,null,"Praise"]
[null,null,null,"Correction"]
[null,null,null,"Encouragement"]
[null,null,"Who typically serves as a performance coach?","CEOs","Managers"]
[null,null,null,"Customers"]
[null,null,null,"Managers"]
[null,null,null,"Peers"]
[null,null,"Where do managers consistently record their observations?","Performance log","Performance log"]
[null,null,null,"Evaluations"]
[null,null,null,"360 Feedback"]
[null,null,null,"Journal entries"]
[null,null,"Which is not a way to keep track of performance?","Performance log","Surveys"]
[null,null,null,"Evaluations"]
[null,null,null,"360 Feedback"]
[null,null,null,"Surveys"]
[null,null,"What always suffered after reviews?","Profitability","Sales"]
[null,null,null,"Sales"]
[null,null,null,"Productivity"]
[null,null,null,"Labor"]
[null,null,"How much did sales improve with the journals?","8 percent","5 percent"]
[null,null,null,"20 percent"]
[null,null,null,"5 percent"]
[null,null,null,"10 percent"]
[]
["Module Eleven: Creating a Performance Plan\t","Goals\t","Who should help develop goals?","HR","Employees and management"]
[null,"Desired Results\t",null,"Management"]
[null,"Prioritization\t",null,"Employees"]
[null,"Measure\t",null,"Employees and management"]
[null,"Evaluation\t","Employees must have the _______ to reach their goals?","Feedback","Tools"]
[null,"Case Study I\t",null,"Communication"]
[null,"Case Study II\t",null,"Tools"]
[null,null,null,"Management"]
[null,null,"Who is responsible for achieving desired results?","Managers","Employees"]
[null,null,null,"Employees"]
[null,null,null,"Peers"]
[null,null,null,"CEOs"]
[null,null,"Who needs coaching?","Someone who does not meet desired results","Someone who does not meet desired results"]
[null,null,null,"Someone who meet desired results"]
[null,null,null,"Someone who exceeds desired results"]
[null,null,null,"Someone without desired results"]
[null,null,"How many goals should be made priorities?","3","3"]
[null,null,null,"5"]
[null,null,null,"7"]
[null,null,null,"10"]
[null,null,"Goals must not___________.","Be specific","Conflict with each other"]
[null,null,null,"Align with company values"]
[null,null,null,"Conflict with each other"]
[null,null,null,"Be prioritized"]
[null,null,"What will need to be established before measurements?","Evaluations","Competencies"]
[null,null,null,"Competencies"]
[null,null,null,"Assessments"]
[null,null,null,"Priorities"]
[null,null,"When possible, measurements should be ______.","New","Cost specific"]
[null,null,null,"General"]
[null,null,null,"Numbered"]
[null,null,null,"Cost specific"]
[null,null,"Compare performance with ________.","Priorities","Measurements"]
[null,null,null,"Measurements"]
[null,null,null,"Assessments"]
[null,null,null,"Plans"]
[null,null,"Which evaluations are more effective?","Yearly","Informal"]
[null,null,null,"Formal"]
[null,null,null,"Annual"]
[null,null,null,"Informal"]
[null,null,"What was the time frame of the goal?","1 month","6 months"]
[null,null,null,"3 months"]
[null,null,null,"6 months"]
[null,null,null,"one year"]
[null,null,"How much was the goal to improve secret shopper scores?","10 percent","10 percent"]
[null,null,null,"5 percent"]
[null,null,null,"15 percent"]
[null,null,null,"8 percent"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A1 - High Performance Teams (Re","index":30,"n_rows":419,"n_cols":5,"rows_kept":419,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[]
["Module Two: Remote Workforce\t","What is a Remote Workforce?\t","Which of the following is true about remote employees?","They have to come to the office periodically to check in with the boss.","They don’t have to come to the company’s building to perform their job functions."]
[null,"Types of Remote Workforce\t",null,"They don’t have to come to the company’s building to perform their job functions."]
[null,"Benefits of a Remote Workforce\t",null," They are required to provide their own transportation to the company building."]
[null,"Materials for Remote Workforce\t",null,"None of the above."]
[null,"Case Study\t","The New York Times reported that the remote workforce has grown ____ since .","Over 90%","About 80%"]
[null,null,null,"About 60%"]
[null,null,null,"Less than 30%"]
[null,null,null,"About 80%"]
[null,null,"Which of the following is not a position for a remote employee?","Cashier","Cashier"]
[null,null,null,"Human Resources "]
[null,null,null,"Customer Service Representative"]
[null,null,null,"None of the above"]
[null,null,"Which of the following is not true about remote workforce positions?","There are many different types of jobs that a remote worker can do. ","Only data entry positions can be filled via a remote workforce."]
[null,null,null,"There isn’t a set type of position for remote workers."]
[null,null,null,"Only data entry positions can be filled via a remote workforce."]
[null,null,null,"None of the above."]
[null,null,"Why does offering remote work positions attract a better quality of staff? ","Because you can get the cheapest worker.","Because you aren’t limiting yourself to staff available in the area."]
[null,null,null,"Because you aren’t limiting yourself to staff available in the area."]
[null,null,null,"Because people who work remotely can’t cause office drama."]
[null,null,null,"Remote workforce doesn’t attract better staff."]
[null,null,"Why do remote employees call in less?","Because they don’t have a supervisor to call in to.","Because they come in less contact with sick employees."]
[null,null,null,"Because no one can tell if they are doing their job anyway."]
[null,null,null,"Because no one remembers what they are supposed to be doing."]
[null,null,null,"Because they come in less contact with sick employees."]
[null,null,"How can you determine what materials a remote employee needs?","The required materials depend on what the employee’s job function requires them to have.","The required materials depend on what the employee’s job function requires them to have."]
[null,null,null,"All remote employees need to be provided with a computer."]
[null,null,null,"Remote employees are responsible for obtaining all of their materials."]
[null,null,null,"All of the above."]
[null,null,"Which of the following is true about the materials for remote employees?","You can require remote employees to have basic items, like wireless internet.","All of the above"]
[null,null,null,"Specialized equipment would need to be provided by the company."]
[null,null,null,"Uncommon computer programs would need to be provided by the company."]
[null,null,null,"All of the above"]
[null,null,"What was Zoe’s big idea for improving her department?","Having remote employees.","Having remote employees."]
[null,null,null,"Offering a bonus check to the best employee."]
[null,null,null,"Having more down time at work."]
[null,null,null,"Installing a new fax machine."]
[null,null,"Why was Abigail looking for a remote position?","Because she is lazy and doesn’t want to leave the house.","It would allow her to take care of her special needs child."]
[null,null,null,"Because she can’t drive."]
[null,null,null,"It would allow her to take care of her special needs child."]
[null,null,null,"All of the above."]
[]
["Module Three: High Performance Teams\t","What is a High Performance Team?\t","What is a high performance team?","A single individual who works hard to complete their task.","A group of extremely focused people who come together to meet a goal."]
[null,"Benefits of High Performance Teams\t",null,"An ineffective group of people who are unable to complete a task or goal."]
[null,"Leadership for High Performance Team\t",null,"A group of extremely focused people who come together to meet a goal."]
[null,"Understanding Team Dynamics\t",null,"All of the above"]
[null,"Case Study\t","According to the module, which of the following is not true about high performance teams?","The leader is the only one from whom direction can be taken.","The leader is the only one from whom direction can be taken."]
[null,null,null,"The members have a lot of trust in each other."]
[null,null,null,"The members are fairly candid with one another."]
[null,null,null,"All of the above."]
[null,null,"How do customers benefit from high performance teams?","The customers don’t benefit. ","They enter a more welcoming environment."]
[null,null,null,"They enter a more welcoming environment."]
[null,null,null,"The cost of the product or services is lessened."]
[null,null,null,"None of the above."]
[null,null,"Which of the following is a type of benefit to having a high performance team?","Employee","All of the above"]
[null,null,null,"Management "]
[null,null,null,"Customers "]
[null,null,null,"All of the above"]
[null,null,"How is the leadership role filled in a high performance team?","Popularity.","Qualifications."]
[null,null,null,"Qualifications."]
[null,null,null,"Assigned by upper management."]
[null,null,null,"All of the above."]
[null,null,"Which of the following is true about the leadership in a high performance team?","The team members take turns in the leadership role.","The team members take turns in the leadership role."]
[null,null,null,"The team members are assigned their leaders by upper management."]
[null,null,null,"The members usually dislike the leader."]
[null,null,null,"All of the above"]
[null,null,"High performance teams depend a lot on ______.","Communication","Communication"]
[null,null,null,"Budget"]
[null,null,null,"Customers"]
[null,null,null,"None of the above"]
[null,null,"In high performance teams_________________.","Leadership determines all of the tasks.","No one voice is greater than another."]
[null,null,null,"Leadership can veto anything."]
[null,null,null,"No one voice is greater than another."]
[null,null,null,"None of the above"]
[null,null,"In the case study, what project was Brenda taking the leadership role for?","Coming up with a new print ad for the company.","Coming up with a new print ad for the company."]
[null,null,null,"Coming up with a new TV ad campaign."]
[null,null,null,"Assigning new tasks for the team members."]
[null,null,null,"Hiring a new staff."]
[null,null,"What did Yasmin like about the way the team communicated with each other?","Each team member was able to put in their two cents.","All of the above"]
[null,null,null,"Team members were able to come up with new ideas collectively."]
[null,null,null,"Team members could voice their opinions even if they were not the lead on the project."]
[null,null,null,"All of the above"]
[]
["Module Four: Characteristics of High Performance Teams\t","Excellent Communication\t","What is the biggest cause of problems in a team?","Lack of supplies","Poor communication"]
[null,"Goal-Oriented\t",null,"Poor communication"]
[null,"Flexibility\t",null,"Bad attitudes"]
[null,"Committed\t",null,"Lazy workers"]
[null,"Case Study\t","What is a type of communication?","Verbal","All of the above"]
[null,null,null,"Non-Verbal"]
[null,null,null,"Written"]
[null,null,null,"All of the above"]
[null,null,"What is a goal?","A goal is something that a person or persons works to achieve","A goal is something that a person or persons works to achieve"]
[null,null,null,"A goal is something that a company assigns a team to complete."]
[null,null,null,"A goal is something that a person or persons thinks about doing."]
[null,null,null,"None of the above"]
[null,null,"What is an example of an intangible goal?","Building a toy robot","Learning to play the clarinet"]
[null,null,null,"Fixing a car"]
[null,null,null,"Learning to play the clarinet"]
[null,null,null,"All of the above"]
[null,null,"High performance teams are known to be very ________________.","Flexible","Flexible"]
[null,null,null," Assertive"]
[null,null,null," Aggressive"]
[null,null,null,"Fundamental"]
[null,null,"Which of the following is not an example of flexibility?","Changing leadership","Sticking to the plan"]
[null,null,null,"Sticking to the plan"]
[null,null,null,"Changing job tasks"]
[null,null,null,"All of the above"]
[null,null,"A committed team member is loyal and dedicated to his_______.","Company","All of the above"]
[null,null,null,"Team members"]
[null,null,null,"Task"]
[null,null,null,"All of the above"]
[null,null,"___________________ are committed to the team and completing their goals.","Customers","High performance team members"]
[null,null,null,"Suppliers"]
[null,null,null,"High performance team members"]
[null,null,null,"All of the above"]
[null,null,"How long has Xavier been with his team?","7 years","7 years"]
[null,null,null," 7 months"]
[null,null,null,"7 days"]
[null,null,null,"17 years"]
[null,null,"Why does Charles love working with his team?","Because they are all very close.","All of the above."]
[null,null,null,"He can give constructive criticism."]
[null,null,null,"He doesn’t have to worry about insulting his team members."]
[null,null,null,"All of the above."]
[]
["Module Five: How to Create Teamwork\t","Identify Group & Individual Responsibilities\t","What is the first step in creating teamwork?","Being clear about an individual and the group’s responsibilities.","Being clear about an individual and the group’s responsibilities."]
[null,"Give Permission to Take Action\t",null,"Picking out a good group of people."]
[null,"Build Relationships between Team Members and Management\t",null,"Deciding to create a team."]
[null,"Give Feedback\t",null,"None of the above"]
[null,"Case Study\t","When identifying individual and team responsibilities, makes sure that you are very_______.","Stern","Clear"]
[null,null,null,"Clear"]
[null,null,null," Nice"]
[null,null,null,"Vague"]
[null,null,"As a leader, you should give your team the ability to do what?","Decide their responsibilities.","Fix problems."]
[null,null,null,"Create their goals."]
[null,null,null,"Fix problems."]
[null,null,null,"All of the above."]
[null,null,"What helps strengthen the ownership of a team’s job or project?","Giving them the ability to receive better pay.","Giving the team the ability to take action when needed."]
[null,null,null,"Giving them the ability to receive a big office."]
[null,null,null,"Giving the team the ability to take action when needed."]
[null,null,null,"None of the above."]
[null,null,"What is teamwork built on?","Trust","All of the above"]
[null,null,null,"Respect"]
[null,null,null,"Communication"]
[null,null,null,"All of the above"]
[null,null,"Team members need to be comfortable_______________.","Communicating with their management team","All of the above"]
[null,null,null,"Sharing problems with management"]
[null,null,null,"Sharing new ideas with management"]
[null,null,null,"All of the above"]
[null,null,"Who can give feedback?","Team members","A and B"]
[null,null,null,"Management"]
[null,null,null,"A and B"]
[null,null,null,"None of the above"]
[null,null,"What does feedback mean? ","Relaying reactions to an employee’s ideas, performance, etc.","Relaying reactions to an employee’s ideas, performance, etc."]
[null,null,null,"The sound that comes off of the radio when you’re on the phone"]
[null,null,null,"Telling a person what you think of their product."]
[null,null,null,"All of the above"]
[null,null,"In the case study, what product does Donald’s company make?","Books","Gift Baskets"]
[null,null,null,"Gift Baskets"]
[null,null,null,"Educational children’s toys"]
[null,null,null,"Dinosaurs"]
[null,null,"How does Donald feel about Walter’s performance?","He doesn’t like what Walter is doing.","He thinks he is doing a great job."]
[null,null,null,"He thinks he is doing a great job."]
[null,null,null,"He thinks Walter has some improvements to make."]
[null,null,null,"He has no opinion on Walter’s job performance."]
[]
["Module Six: Types of Communication\t","Virtual Team Meetings\t","What is a corner stone for any highly functioning team?","Team Meetings","Team Meetings"]
[null,"Telephone Conferences\t",null,"Web Sites"]
[null,"Email Communication\t",null,"Market Research"]
[null,"Intranet, Webpage, and Social Media Communication\t",null,"None of the above"]
[null,"Case Study\t","__________ helps members of a team meet up even when they are in different areas of the world."," Email","Technology"]
[null,null,null,"Technology"]
[null,null,null,"Bus passes"]
[null,null,null,"Feedback"]
[null,null,"Which of the following is not true about telephone conferences?","They take place between management and team members.","They cannot take place between more than two people."]
[null,null,null,"They take place over a telephone."]
[null,null,null,"They cannot take place between more than two people."]
[null,null,null,"They can be between multiple team members."]
[null,null,"What type of systems can telephone conferences be made over?","E-mail"," None of the above"]
[null,null,null,"Web Camera"]
[null,null,null," Intranet"]
[null,null,null," None of the above"]
[null,null,"Why effective email communication is important?","Because all communication is via email.","Because it a great way to relay pertinent information to your team."]
[null,null,null,"Because it a great way to relay pertinent information to your team."]
[null,null,null,"Because there are no other ways to communicate with your team mates and employees."]
[null,null,null,"All of the above."]
[null,null,"What do you want to do when constructing an email to your team mates or employees?","Be clear and concise.","A and B"]
[null,null,null,"Make sure the tone is correct."]
[null,null,null,"A and B"]
[null,null,null,"None of the above."]
[null,null,"What can you use to communicate with your team besides email and telephone conferences?","Intranet pages and forums","All of the above."]
[null,null,null," Web pages"]
[null,null,null,"Social Media"]
[null,null,null,"All of the above."]
[null,null,"What is an intranet page?","A private communications network.","A private communications network."]
[null,null,null,"A public web page."]
[null,null,null," A social media site."]
[null,null,null,"All of the above"]
[null,null,"What problem was Erica having?","Completing her assignments.","Communicating with her team mate"]
[null,null,null,"Communicating with her team mate"]
[null,null,null,"Communicating with her manager."]
[null,null,null,"All of the above."]
[null,null,"How did Erica want to communicate with Nathan?","During a team meeting","In Private."]
[null,null,null,"In a telephone conference between several of her team mates."]
[null,null,null,"In Private."]
[null,null,null,"All of the above"]
[]
["Module Seven: Training Your Team\t","Telecommute Training\t","What means training over the telephone?","Telecommute Training","Telecommute Training"]
[null,"Web-based Training\t",null,"Web-based Training"]
[null,"Peer to Peer Training\t",null,"Peer to Peer Training"]
[null,"Training Assessment and Retraining\t",null,"All of the above."]
[null,"Case Study\t","What is true about telecommute training?","Telecommute training is training preformed over the phone.","All of the above."]
[null,null,null,"Telecommute training can entail brief instructions."]
[null,null,null,"Telecommute training can entail in-depth details."]
[null,null,null,"All of the above."]
[null,null,"What is web-based training?","Training that takes place on the phone.","Training that takes place on an Internet or Intranet page."]
[null,null,null,"Training that takes place on an Internet or Intranet page."]
[null,null,null,"Training that takes place between to team members."]
[null,null,null,"None of the above"]
[null,null,"What can web-based training consist of?","Written information.","All of the above."]
[null,null,null,"Pictures and videos."]
[null,null,null,"Interactive forums."]
[null,null,null,"All of the above."]
[null,null,"According to the module, what is defined as “team members training other team members”?","Person to person","Peer to peer"]
[null,null,null,"Management to employee"]
[null,null,null,"Peer to peer"]
[null,null,null,"None of the above"]
[null,null,"What is a benefit of peer to peer training?","It allows tem members to become acquainted with management.","It allows new team members to ask questions without the pressure of feeling intimidated."]
[null,null,null,"It allows new team members to ask questions without the pressure of feeling intimidated."]
[null,null,null,"It allows old team members to have someone else do their job."]
[null,null,null,"All of the above"]
[null,null,"What should you do once training is completed?","Assess the training.","Assess the training."]
[null,null,null,"Give the new team member an assignment."]
[null,null,null,"Do more web-based training."]
[null,null,null,"None of the above"]
[null,null,"Which of the following is a true statement?","Retraining a team member is a waste of time.","The need for retraining is not necessarily a reflection of the new team member."]
[null,null,null,"The need for retraining is not necessarily a reflection of the new team member."]
[null,null,null,"New team members who have to be retrained are lazy."]
[null,null,null," None of the above."]
[null,null,"Why can’t Frank visit Ursula at her home?","Because the company doesn’t have the budget for travel.","Because the company doesn’t have the budget for travel."]
[null,null,null,"Because Ursula doesn’t want Frank to visit."]
[null,null,null,"Because Frank doesn’t feel like it’s necessary to visit Ursula."]
[null,null,null,"Because Ursula is supposed to come visit Frank."]
[null,null,"What ways did Frank come up with to help train Ursula?","He has videos for her to watch.","All of the above."]
[null,null,null,"He has visual simulations for her to complete."]
[null,null,null,"He plans on telecommuting with Ursula."]
[null,null,null,"All of the above."]
[]
["Module Eight: Managing the Team\t","Tracking Team Performance\t","Why should you track your team’s performance?","To see if your team is being effective. ","A and B"]
[null,"Counseling Employees\t",null,"To see if any changes need to be made."]
[null,"Positive Recognition for Employees\t",null,"A and B"]
[null,"Training Never Stops!\t",null,"None of the above."]
[null,"Case Study\t","What can you use to help you rate the effectiveness of your team?","Average prices in the market.","Reports."]
[null,null,null,"Reports."]
[null,null,null,"Upper management feedback."]
[null,null,null,"All of the above."]
[null,null,"It’s important to be able to tell your team and its member’s _________.","When they are supposed to get paid for their work.","When they are not preforming at their highest level."]
[null,null,null,"When they are doing their job in a mediocre way."]
[null,null,null,"When they are not preforming at their highest level."]
[null,null,null,"All of the above"]
[null,null,"When counseling employees, it’s important to tell them what they need to work on and __________.","How to fix the issue.","How to fix the issue."]
[null,null,null,"How other people would do it."]
[null,null,null," Both A and B"]
[null,null,null,"None of the above"]
[null,null,"As a manager, it’s your job to make sure your team and its members feel _______.","Valued.","Valued."]
[null,null,null," Indispensable."]
[null,null,null,"Pretty."]
[null,null,null,"Smart."]
[null,null,"Employees who feel valued are usually more __________.","Disgruntled.","Engaged."]
[null,null,null,"Dissatisfied."]
[null,null,null,"Engaged."]
[null,null,null,"All of the above."]
[null,null,"Who should always be striving to make your team is the best they can be?","Parents.","Management."]
[null,null,null,"Management."]
[null,null,null,"Customers."]
[null,null,null,"All of the above."]
[null,null,"Which of the following is not a way you can help your employees continue their training?","Obtaining training on a new position.","Obtaining a job with a different company."]
[null,null,null,"Obtaining a new skill."]
[null,null,null,"Obtaining a job with a different company."]
[null,null,null,"All of the above."]
[null,null,"In the case study, how many members were in the remote team?","11.","6."]
[null,null,null,"9."]
[null,null,null,"6."]
[null,null,null,"4."]
[null,null,"What is Teresa’s management role?","To review the team’s progress.","To communicate with the team."]
[null,null,null,"To communicate with the team."]
[null,null,null,"To provide web-based training to the team."]
[null,null,null,"None of the above."]
[]
["Module Nine: Effective Team Meeting How-to\t","Have a Clear Agenda\t","What tells team members what topics will be discussed in a team meeting?","An agenda","An agenda"]
[null,"Use Screen Shots or References\t",null,"An email"]
[null,"Create a Safe Place\t",null,"A summons"]
[null,"Team Meeting Don’ts\t",null,"None of the above"]
[null,"Case Study\t","What is an agenda?","A list of complaints to be discussed in a team meeting.","A list of topics to be discussed in a team meeting."]
[null,null,null,"A list of compliments to be discussed in a team meeting."]
[null,null,null,"A list of topics to be discussed in a team meeting."]
[null,null,null,"None of the above"]
[null,null,"Who can be helped by providing screen shots in a team meeting?","Audio Learners","Visual Learners"]
[null,null,null,"Kinesthetic Learners"]
[null,null,null,"Complimentary learners"]
[null,null,null,"Visual Learners"]
[null,null,"Sometimes a funny picture that relates to the topic can _______.","Make team members upset.","Help break the ice."]
[null,null,null,"Help break the ice."]
[null,null,null,"Help team members learn."]
[null,null,null,"All of the above."]
[null,null,"What kind of rule can help create a safe place for your team to ask questions?","“No question is too silly”.","“No question is too silly”."]
[null,null,null,"“Every question is too silly”."]
[null,null,null,"“Have a clear agenda”."]
[null,null,null,"None of the above."]
[null,null,"Whose job is it to make sure your team members are comfortable expressing their comments or concerns with the group?","Other team members’.","Management’s."]
[null,null,null,"Customers’."]
[null,null,null,"Management’s."]
[null,null,null,"None of the above."]
[null,null,"Which of the following is something that you shouldn’t do during a team meeting?","Don’t make the meeting too long.","Don’t make the meeting too long."]
[null,null,null,"Don’t provide an agenda."]
[null,null,null,"Don’t use visual aids."]
[null,null,null,"All of the above."]
[null,null,"During a team meeting, you should not___________________.","Address only one team member.","All of the above."]
[null,null,null,"Tell someone not to ask stupid questions."]
[null,null,null,"Yell at people."]
[null,null,null,"All of the above."]
[null,null,"Howard is in charge of a virtual team of _____________.","Astronauts.","Writers."]
[null,null,null,"Writers."]
[null,null,null,"Data entry technicians."]
[null,null,null,"Computer software designers."]
[null,null,"Why did Steven condense Howard’s agenda?","Because it was too long and boring.","Because some of the topics were similar."]
[null,null,null,"Because he didn’t agree with some of the topics."]
[null,null,null,"Because some of the topics were similar."]
[null,null,null,"All of the above."]
[]
["Module Ten: Keep Happy and Motivated High Performance Team\t","Watch for Signs of Conflict or Unhappiness\t","Which of the following is an indication of an unhappy team member?","Change in the length of emails.","Change in the length of emails."]
[null,"Employee Feedback and Concerns\t",null,"Gossip."]
[null,"Give Opportunities for Additional Education\t",null,"Change in the length of time it takes a team member to complete a task."]
[null,"Impart Opportunities for Career Growth\t",null,"None of the above."]
[null,"Case Study\t","Which of the following is not a sign of an unhappy team member?","Change in tone of communication.","Use of happy emoticons."]
[null,null,null,"Length of emails."]
[null,null,null,"Use of happy emoticons."]
[null,null,null," All of the above."]
[null,null,"Employees need to have a ______________ policy with their management team.","Close door.","Open door."]
[null,null,null,"Open door."]
[null,null,null,"Adjacent door."]
[null,null,null,"None of the above."]
[null,null,"What should employees be able to give to their management team?","Assignments.","Feedback."]
[null,null,null,"Goals."]
[null,null,null,"Gossip."]
[null,null,null,"Feedback."]
[null,null,"Many companies allow their employees to do which of the following?","Take jobs they are unqualified for.","Get reimbursement for college tuition."]
[null,null,null,"Get reimbursement for college tuition."]
[null,null,null," Watch TV at work."]
[null,null,null,"All of the above."]
[null,null,"What could be included as an opportunity for advancing an employee’s education?","Getting a certification.","All of the above."]
[null,null,null,"Getting a degree."]
[null,null,null,"All of the above."]
[null,null,null,"None of the above."]
[null,null,"There are always jobs available in the company for what type of candidates?","Hardworking and loyal.","Hardworking and loyal."]
[null,null,null,"Egotistic and untrained."]
[null,null,null,"Aggressive and untrustworthy."]
[null,null,null,"All of the above."]
[null,null,"According to a poll on Gallup.com, what percentage of employees left their positions due to a lack of career advancement opportunities?","9%.","32%."]
[null,null,null,"23%."]
[null,null,null,"68%."]
[null,null,null,"32%."]
[null,null,"What does Liliana do for a career?","Software writer.","Software writer."]
[null,null,null," Data entry."]
[null,null,null," Office secretary."]
[null,null,null," None of the above."]
[null,null,"How long has Liliana been in her job position?","6 years.","10 years."]
[null,null,null,"50 years."]
[null,null,null,"5 years."]
[null,null,null,"10 years."]
[]
["Module Eleven: “Don’ts” with High Performance Teams\t","Don't Forget to Share Success\t","According to the module, _______ is a great motivator, and helps keep employees engaged in their job."," Praise."," Praise."]
[null,"Don't Delay in Responding\t",null,"Money."]
[null,"Don’t Assign Vague Responsibilities\t",null,"Education."]
[null,"Don’t Lead as a Dictator\t",null,"None of the above."]
[null,"Case Study\t","When your team does good work, what should management do?","Nothing.","Acknowledge."]
[null,null,null,"Acknowledge."]
[null,null,null,"Bribe."]
[null,null,null,"Dictate."]
[null,null,"A delay in communication with a team member makes them feel:","Great about their job performance.","Unimportant."]
[null,null,null," Uneasy about their lunch choices."]
[null,null,null,"Unimportant."]
[null,null,null,"None of the above."]
[null,null,"Which of the following is true?","No one expects management to stop what they are doing and instantly reply to every email from a team member.","All of the above."]
[null,null,null,"No one expects management to stop what they are doing and instantly reply to every phone call from a team member."]
[null,null,null,"Correspondence should be made in a timely manner."]
[null,null,null,"All of the above."]
[null,null,"What is created by assigning vague responsibilities?","Results.","Chaos."]
[null,null,null,"Productivity."]
[null,null,null,"Rehabilitation."]
[null,null,null,"Chaos."]
[null,null,"What happens when members are unclear about their responsibilities?","They become energetic and motivated.","They become discontent and disgruntled."]
[null,null,null,"They become discontent and disgruntled."]
[null,null,null,"They become discontent and motivated."]
[null,null,null,"None of the above."]
[null,null,"A lot of decisions can be made by ___________.","Team consensus.","Team consensus."]
[null,null,null,"Management only."]
[null,null,null,"Customers."]
[null,null,null,"None of the above."]
[null,null,"A team member who feels like he has a voice, feels like he is ____.","Going to get replaced in his position.","An important part of the team."]
[null,null,null,"Not respected in his team."]
[null,null,null,"An important part of the team."]
[null,null,null,"None of the above"]
[null,null,"In the case study, Kelly is a manager of a company that does what?","Research for NASA."," Research for law firms."]
[null,null,null,"Research for libraries."]
[null,null,null,"Research for medical facilities."]
[null,null,null," Research for law firms."]
[null,null,"Why did Peter notice there was a problem with Kelly’s team?","They all seemed mad in their emails.","The production and quality had lessened."]
[null,null,null,"The production and quality had lessened."]
[null,null,null,"A lot of the team members had quit their positions."]
[null,null,null,"All of the above."]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A2 - Improving Self Awareness","index":31,"n_rows":419,"n_cols":5,"rows_kept":419,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[]
["Module Two: What Is the Self?\t","The Physical Self\t","According to this course, what is the self?","The part of a person that feels","The part of a person that says “I”"]
[null,"The Emotional Self\t",null,"The part of a person that thinks"]
[null,"The Mental Self\t",null,"The part of a person that laughs"]
[null,"The Spiritual Self\t",null,"The part of a person that says “I”"]
[null,"Case Study\t","Which of the following is NOT true about the physical self?","The physical aspect of the self can affect the emotional, mental, and spiritual aspects of the self","We are always consciously aware of how our physical self is feeling"]
[null,null,null,"We are always consciously aware of how our physical self is feeling"]
[null,null,null,"The physical aspect of the self also includes the physical environment."]
[null,null,null,"Another term for the physical self is the body"]
[null,null,"Physical and emotional feelings _________","Act upon us","Act upon us"]
[null,null,null,"Can be controlled"]
[null,null,null,"Are useless"]
[null,null,null,"All of the above"]
[null,null,"Which of the following statements is NOT true about emotions","Emotions can make us feel out of control","We should try to avoid emotions"]
[null,null,null,"Emotions provide motivation"]
[null,null,null,"We should try to avoid emotions"]
[null,null,null,"Our culture often undervalues emotions"]
[null,null,"Which of the following statements IS true? ","We cannot be aware of our thoughts","It is easier to change our thoughts than to change our emotions"]
[null,null,null,"It is easier to change our thoughts than to change our emotions"]
[null,null,null,"It is easier to change our emotions than to change our thoughts"]
[null,null,null,"We can only think in words "]
[null,null,"The mental self does NOT include _______ ","Imagination","Emotions"]
[null,null,null,"Thoughts"]
[null,null,null,"Logic"]
[null,null,null,"Emotions"]
[null,null,"Which of the following is NOT included in the description of the spiritual self?","Imagination","Imagination"]
[null,null,null,"Identity"]
[null,null,null,"Motivation"]
[null,null,null,"Values"]
[null,null,"What is another word for the spiritual self?","God","Soul"]
[null,null,null,"Devil"]
[null,null,null,"Id "]
[null,null,null,"Soul"]
[null,null,"Michael’s discovery that he was not okay with the alcohol theft was a result of expanding which type of awareness?","Spiritual","Spiritual"]
[null,null,null,"Physical"]
[null,null,null,"Emotional"]
[null,null,null,"Logical"]
[null,null,"Despite becoming aware of his values, Michael’s inability to express his anger in a productive fashion was an example of lacking which type of self-awareness?","Mental","Emotional"]
[null,null,null,"Physical"]
[null,null,null,"Emotional"]
[null,null,null,"Somatic"]
[]
["Module Three: Awareness of the Physical Self\t","Scanning\t","Where do we tend to hold tension?","In our muscles","In our muscles"]
[null,"Progressive Relaxation\t",null,"In our bones"]
[null,"Physical Stressors\t",null,"In our nerves"]
[null,"Exercise\t",null,"All of the above"]
[null,"Case Study\t","Scanning is a technique of _______. ","Reading","Meditating"]
[null,null,null,"Running"]
[null,null,null,"Meditating"]
[null,null,null,"Exercising"]
[null,null,"Why should some people consult their doctor before practicing progressive relaxation?","They should get proper drugs first","They have had structural injuries where tensing muscles intentionally can be harmful"]
[null,null,null,"They have had structural injuries where tensing muscles intentionally can be harmful"]
[null,null,null,"They don’t need relaxation"]
[null,null,null,"They can teach their doctor how to relax"]
[null,null,"What is an immediate relaxation method called?","Relaxation Moment","Relaxation Response"]
[null,null,null,"Self-Hypnosis"]
[null,null,null,"Tension Tamer"]
[null,null,null,"Relaxation Response"]
[null,null,"Which of the following is NOT a physical stressor?","Cancer","Your boss’s angry email"]
[null,null,null,"Your boss’s angry email"]
[null,null,null,"Indigestion"]
[null,null,null,"Insomnia"]
[null,null,"Which of the following is NOT true?","Physical stress is part of being alive","Smoking is not a physical stressor"]
[null,null,null,"You can eliminate physical stressors"]
[null,null,null,"Ergonomic furniture can relieve physical stress"]
[null,null,null,"Smoking is not a physical stressor"]
[null,null,"Exercise relieves __________. ","Depression","Depression"]
[null,null,null,"Indigestion"]
[null,null,null,"Arthritis"]
[null,null,null,"None of the above"]
[null,null,"Which of the following is NOT an aspect of a good exercise regimen?","Strength","Speed"]
[null,null,null,"Balance"]
[null,null,null,"Speed"]
[null,null,null,"Flexibility"]
[null,null,"How did Tana feel after exercising with Chandra?","Depressed","Energized"]
[null,null,null,"Energized"]
[null,null,null,"Frightened"]
[null,null,null,"Jealous"]
[null,null,"In addition to exercising, what other aspect of her physical self did Chandra pay attention to in order to mitigate the effects of sitting for long periods?","Her shoes","Her diet"]
[null,null,null,"Her work chair"]
[null,null,null,"Her gym membership"]
[null,null,null,"Her diet"]
[]
["Module Four: Time Management\t","Organization\t","Which of the following is an effective way to approach a large task? ","Break it down into smaller tasks","Break it down into smaller tasks"]
[null,"Goal Management\t",null,"Procrastinate"]
[null,"Priorities\t",null,"Ignore it"]
[null,"Procrastination\t",null,"None of the above"]
[null,"Case Study\t","Which of the following are approaches to keeping an area organized?","Remove clutter","All of the above"]
[null,null,null,"Clean up at the end of each day"]
[null,null,null,"Schedule a weekly time for deeper cleaning"]
[null,null,null,"All of the above"]
[null,null,"Which of the following is NOT part of the SMART acronym for setting goals?","Specific","Accessible"]
[null,null,null,"Accessible"]
[null,null,null,"Measurable"]
[null,null,null,"Time-Targeted"]
[null,null,"What should you do if you fail to meet a milestone for a goal?","Give up","Determine how and why you missed the milestone"]
[null,null,null,"Beat yourself up "]
[null,null,null,"Determine how and why you missed the milestone"]
[null,null,null,"None of the above"]
[null,null,"When setting priorities it is important to schedule time for _______.","Play","Both A and B"]
[null,null,null,"Relaxation"]
[null,null,null,"Neither A nor B"]
[null,null,null,"Both A and B"]
[null,null,"Which of the following is NOT a method of prioritizing tasks that is discussed in this module?","Eat a Frog","Silence a Canary"]
[null,null,null,"Silence a Canary"]
[null,null,null,"Covey Quadrants"]
[null,null,null,"Big Stuff First"]
[null,null,"Which of the following is NOT a cause for procrastination?","Perceived delay in a reward","Enthusiasm for the task"]
[null,null,null,"Lack of impulse control"]
[null,null,null,"Distaste for the task"]
[null,null,null,"Enthusiasm for the task"]
[null,null,"Which of the following is NOT an approach towards limiting procrastination?","Get the help of a buddy","Pursue perfection"]
[null,null,null,"Eliminate distractions"]
[null,null,null,"Avoid over-complication"]
[null,null,null,"Pursue perfection"]
[null,null,"Which of the following is NOT a cause for procrastination?","Perceived delay in a reward","Distaste for the task"]
[null,null,null,"Lack of impulse control"]
[null,null,null,"Distaste for the task"]
[null,null,null,"Enthusiasm for the task"]
[null,null,"Which of the following is NOT an approach towards limiting procrastination?","Get the help of a buddy","Pursue perfection"]
[null,null,null,"Eliminate distractions"]
[null,null,null,"Avoid over-complication"]
[null,null,null,"Pursue perfection"]
[]
["Module Five: The Emotional Self\t","Validity of Emotions\t","When someone says an emotion is valid, what do they mean?","It is the way a person truly feels","It is the way a person truly feels"]
[null,"Utility of Emotions\t",null,"It is appropriate to the situation"]
[null,"Emotional Arousal\t",null,"It is always right to feel this way"]
[null,"Emotional Valence\t",null,"It should be ignored"]
[null,"Case Study\t","What can happen if you deny or ignore an emotion? ","It goes away","It can lead to a blow-up"]
[null,null,null,"It can lead to a blow-up"]
[null,null,null,"It transforms into peace"]
[null,null,null,"It turns into logic"]
[null,null,"What is the effect of fear called?","Tend and befriend","Fight or flight"]
[null,null,null,"Fight or flight"]
[null,null,null,"Seek and Destroy"]
[null,null,null,"Run to the Hills"]
[null,null,"Why is it helpful to identify your emotional state?","To prevent you from being irrational","It provides important information about your environment and your assessment of that environment"]
[null,null,null,"So you can hide it from others"]
[null,null,null,"Only pleasant emotions are helpful"]
[null,null,null,"It provides important information about your environment and your assessment of that environment"]
[null,null,"Which of the following is NOT a high arousal emotion?","Depression","Depression"]
[null,null,null,"Anger"]
[null,null,null,"Fear"]
[null,null,null,"Desire"]
[null,null,"What does emotional granularity refer to?","Heavy emotions","The ability to identify emotions in yourself"]
[null,null,null,"Hippie emotions"]
[null,null,null,"The ability to identify emotions in yourself"]
[null,null,null,"The ability to repress emotions in yourself"]
[null,null,"What does emotional valence refer to?","Whether an emotion is pleasant or unpleasant","Whether an emotion is pleasant or unpleasant"]
[null,null,null,"Whether an emotion is appropriate or inappropriate"]
[null,null,null,"Whether an emotion is valid or invalid"]
[null,null,null,"The change from one emotion to another"]
[null,null,"What does an unpleasant emotion indicate?","Someone is in deep trouble","Something needs to change"]
[null,null,null,"You’re getting sick"]
[null,null,null,"Something needs to change"]
[null,null,null,"You’re wrong"]
[null,null,"How did Aria respond to her anxiety about her father?","She studied fencing","She fought with her sister"]
[null,null,null,"She fought with her sister"]
[null,null,null,"She learned how to sew"]
[null,null,null,"She found a job for her father"]
[null,null,"How did Sally respond to her anxiety about her father?","She studied fencing","She looked for a new job for her father"]
[null,null,null,"She learned how to sew"]
[null,null,null,"She begged her father’s boss to reinstate him"]
[null,null,null,"She looked for a new job for her father"]
[]
["Module Six: Mood Management\t","Emotional Intelligence\t","What is Emotional Intelligence?","Understanding what your emotion signifies","All of the above"]
[null,"Categories of Emotion\t",null,"Understanding how to make an emotion work for you"]
[null,"Increasing Arousal\t",null,"Understanding an appropriate and effective way to express your emotions"]
[null,"Decreasing Arousal\t",null,"All of the above"]
[null,"Case Study\t","Which of the following statements is true?","Yelling “Serenity Now!” is a good way to express your emotions","You should acknowledge your emotions but you do not always have to express them to others"]
[null,null,null,"You should acknowledge your emotions but you do not always have to express them to others"]
[null,null,null,"You should always express your emotions to everyone"]
[null,null,null,"None of the above statements are true"]
[null,null,"Which emotions are low arousal and narrowly focused?","High performance emotions","Blue emotions"]
[null,null,null,"Swing emotions"]
[null,null,null,"Blue emotions"]
[null,null,null,"None of the above"]
[null,null,"Which of the following is a swing emotion?","Boredom","Anger"]
[null,null,null,"Satisfaction"]
[null,null,null,"Enthusiasm"]
[null,null,null,"Anger"]
[null,null,"Which of the following is NOT a way to increase arousal?","Singing","Sleeping"]
[null,null,null,"Sleeping"]
[null,null,null,"Dancing"]
[null,null,null,"Playing"]
[null,null,"What emotion can you cultivate by increasing your arousal level?","Disappointment","Enthusiasm"]
[null,null,null,"Boredom"]
[null,null,null,"Calm"]
[null,null,null,"Enthusiasm"]
[null,null,"What is another word for decreasing arousal?","Venting","Venting"]
[null,null,null,"Vaining"]
[null,null,null,"Vaning"]
[null,null,null,"Voting"]
[null,null,"Which of the following actions does NOT decrease arousal?","Shouting","Fighting"]
[null,null,null,"Exercising"]
[null,null,null,"Fighting"]
[null,null,null,"Breathing"]
[null,null,"What was the nature of Luke’s emotional state?","High arousal, unpleasant","High arousal, unpleasant"]
[null,null,null,"Low arousal, pleasant"]
[null,null,null,"High arousal, pleasant"]
[null,null,null,"Low arousal, unpleasant"]
[null,null,"What is a good way to address both high and low arousal emotions that are unpleasant?","Attack the person who caused the emotions","Exercise"]
[null,null,null,"Ignore the emotions until they subside"]
[null,null,null,"Exercise"]
[null,null,null,"Venting"]
[]
["Module Seven: The Mental Self\t","Thinking Style\t","A person with a _________ thinking style will agree with this statement: “The devil is in the details.”","Global","Linear"]
[null,"Learning Style\t",null,"Linear"]
[null,"Personality\t",null,"Worldly"]
[null,"Stinking Thinking\t",null,"Serial"]
[null,"Case Study\t","Global thinkers prefer to work with which type of thinker?","Serial","Global"]
[null,null,null,"Worldly"]
[null,null,null,"Global"]
[null,null,null,"Linear"]
[null,null,"Which learning style emphasizes learning by doing?","Tactile","Tactile"]
[null,null,null,"Visual"]
[null,null,null,"Auditory"]
[null,null,null,"Linear"]
[null,null,"Which style of learning is enhanced by recording lectures?","Tactile","Auditory"]
[null,null,null,"Global"]
[null,null,null,"Linear"]
[null,null,null,"Auditory"]
[null,null,"Which personality type energizes by spending time alone?","Judging","Introvert"]
[null,null,null,"Extravert"]
[null,null,null,"Introvert"]
[null,null,null,"None of the above"]
[null,null,"While a personality is not an actual thing, it is a useful _______.","Fantasy","Construct"]
[null,null,null,"Construct"]
[null,null,null,"Theory"]
[null,null,null,"Activity"]
[null,null,"“This class is stupid” is an example of which distorted thinking style?","Destructive labeling","Destructive labeling"]
[null,null,null,"Magnification"]
[null,null,null,"Personalizing"]
[null,null,null,"Imperative thinking"]
[null,null,"Which of the following is NOT a strategy for handling a distorted thought?","Reframing the problem using the statement, “The problem is not ______. The real problem is ________.”","Asking yourself why the other person hates you"]
[null,null,null,"Asking yourself why the other person hates you"]
[null,null,null,"Reconceiving the thought in a complete sentence"]
[null,null,null,"Asking yourself if the situation is really as bad as you’re thought suggests"]
[null,null,"What personality type was Shana?","Introvert","Introvert"]
[null,null,null,"Extravert "]
[null,null,null,"Type A"]
[null,null,null,"Hermit"]
[null,null,"How was Shana more able to go out with Martha?","She decided to let being around others energize her","She took care of her needs first by scheduling more alone time to re-energize"]
[null,null,null,"She ignored her own needs and put Martha’s needs first"]
[null,null,null,"She took care of her needs first by scheduling more alone time to re-energize"]
[null,null,null,"She underwent shock therapy to change her personality from an introvert to an extravert"]
[]
["Module Eight: Interpersonal Awareness\t","Addressing Different Thinking Styles\t","If you have a global thinking style, how can you address someone with a linear thinking style?","Explain the situation in theoretical terms","Give a detailed, step-by-step description"]
[null,"Addressing Different Learning Styles\t",null,"Develop an abstract model"]
[null,"Active Listening and Body Language\t",null,"Give a detailed, step-by-step description"]
[null,"Transactional Analysis\t",null,"Speak loudly and slowly"]
[null,"Case Study\t","Which of the following statements is NOT true about thinking styles?","Global thinkers prefer other global thinkers","All of the above"]
[null,null,null,"Linear thinkers prefer other linear thinkers"]
[null,null,null,"Both thinking styles can complement each other"]
[null,null,null,"All of the above"]
[null,null,"How would you teach someone with a visual learning style?","Demonstrate what you are trying to teach them to do","Demonstrate what you are trying to teach them to do"]
[null,null,null,"Make them do what you are trying to teach them to do"]
[null,null,null,"Tell them the instructions"]
[null,null,null,"None of the above"]
[null,null,"How would you teach someone with an auditory learning style?","Tell them the instructions","Tell them the instructions"]
[null,null,null,"Demonstrate what you are trying to teach them to do"]
[null,null,null,"Make them do what you are trying to teach them to do"]
[null,null,null,"None of the above"]
[null,null,"Which is true of active listening?","You must listen with genuine interest","You must listen with genuine interest"]
[null,null,null,"It is a list of tricks that can convince someone you are listening"]
[null,null,null,"It is not as effective as passive listening"]
[null,null,null,"None of these statements are true"]
[null,null,"Which of the following is NOT an approach to active listening?","Using non-verbal encouragers such as nodding","Writing down what you are going to ask the other person once that person stops talking"]
[null,null,null,"Writing down what you are going to ask the other person once that person stops talking"]
[null,null,null,"Using verbal encouragers"]
[null,null,null,"Asking open-ended questions"]
[null,null,"Parent mode is _______.","The ideal mode to be in","The mode that imitates how you saw authority figures act when you were a child"]
[null,null,null,"The mode that imitates how you saw authority figures act when you were a child"]
[null,null,null,"Preferable to child mode"]
[null,null,null,"All of the above"]
[null,null,"Modes that contribute to a recurring cycle of behavior are called ________.","Crossed","Complementary"]
[null,null,null,"Adult"]
[null,null,null,"Parent"]
[null,null,null,"Complementary"]
[null,null,"How did Grace accommodate Priscilla’s learning style?","She made Priscilla do all the work because Priscilla was a tactile learner","She presented the information in a power point program because Priscilla was a visual learner"]
[null,null,null,"She presented the information in a power point program because Priscilla was a visual learner"]
[null,null,null,"She told Priscilla what she had found in her research because Priscilla was an auditory learner"]
[null,null,null,"None of the above"]
[null,null,"In this case study, Priscilla and Grace allowed their differences in style to ______ each other.","Outperform","Complement"]
[null,null,null,"Complement"]
[null,null,null,"Praise"]
[null,null,null,"Interfere with"]
[]
["Module Nine: The Spiritual Self\t","Mindfulness\t","What is the term for the constant chatter of our thoughts?","Monkey mind","Monkey mind"]
[null,"Meditation\t",null,"Bovine brain"]
[null,"Cultivating Positivity\t",null,"Serpent soul"]
[null,"Gratitude\t",null,"None of the above"]
[null,"Case Study\t","What is the difference between mindfulness and living in the moment?","There is no difference","Mindfulness involves paying a certain kind of attention to things we normally would ignore"]
[null,null,null,"Mindfulness focuses on the past"]
[null,null,null,"Mindfulness involves paying a certain kind of attention to things we normally would ignore"]
[null,null,null,"Mindfulness involves daydreaming"]
[null,null,"Which meditation is most helpful for increasing positive feelings?","Mindfulness meditation","Loving-kindness meditation"]
[null,null,null,"Progressive relaxation"]
[null,null,null,"Transcendental meditation"]
[null,null,null,"Loving-kindness meditation"]
[null,null,"What does the simple meditation technique included in this course accomplish?","It relaxes you","All of the above"]
[null,null,null,"It makes you feel more calm"]
[null,null,null,"It quiets your thoughts"]
[null,null,null,"All of the above"]
[null,null,"Who does forgiveness benefit the most?","The person doing the forgiving","The person doing the forgiving"]
[null,null,null,"The person being forgiven"]
[null,null,null,"It does not benefit anyone"]
[null,null,null,"All of the above"]
[null,null,"What is a way to help you begin to forgive someone with whom you are angry?","Insist that person apologizes","Make a list of things you appreciate or like about that person"]
[null,null,null,"Watch that person be punished"]
[null,null,null,"Tell that person exactly what you think about him or her"]
[null,null,null,"Make a list of things you appreciate or like about that person"]
[null,null,"According to this manual, when is a good time to write in your gratitude journal?","After you eat breakfast","After you eat breakfast"]
[null,null,null,"After you eat lunch"]
[null,null,null,"After you get home from work"]
[null,null,null,"Right before you go to sleep"]
[null,null,"How many things should you list in your gratitude journal entries?","Four","Five"]
[null,null,null,"Three "]
[null,null,null,"Twenty "]
[null,null,null,"Five"]
[null,null,"What kind of person was Oprah?","Enthusiastic","All of the above"]
[null,null,null,"Optimistic"]
[null,null,null,"Grateful"]
[null,null,null,"All of the above"]
[null,null,"How did Darla get the job?","Being positive","Being positive"]
[null,null,null,"Being cynical"]
[null,null,null,"Being more experienced"]
[null,null,null,"All of the above"]
[]
["Module Ten: Limitations of Self Awareness\t","Navel Gazing\t","According to the module, what is one approach to avoid navel gazing?","Serve others","Serve others"]
[null,"Excessive Self Discipline\t",null,"Write a memoir"]
[null,"Developing Humility\t",null,"Stare at your belly button"]
[null,"Developing Empathy\t",null,"Tell people about yourself"]
[null,"Case Study\t","Why is navel gazing dangerous?","It isn’t","You get stuck in a self-centered mindset"]
[null,null,null,"You get neck cramps"]
[null,null,null,"You get stuck in a self-centered mindset"]
[null,null,null,"You start to hallucinate"]
[null,null,"What does excessive self-discipline foster?","Overblown sense of self-importance","All of the above"]
[null,null,null,"Rebellion"]
[null,null,null,"Arrogance"]
[null,null,null,"All of the above"]
[null,null,"What two things are helpful for fostering creativity?","Self-discipline and routine","Spontaneity and Play "]
[null,null,null,"Self-loathing and cynicism"]
[null,null,null,"Self-righteousness and self-importance"]
[null,null,null,"Spontaneity and Play "]
[null,null,"Which of the following does NOT help you foster humility?","Appreciating others","Taking credit"]
[null,null,null,"Taking credit"]
[null,null,null,"Sharing credit"]
[null,null,null,"Not insisting on being right"]
[null,null,"When you point a finger at someone else, what happens?","Someone points back at you","You point three fingers back at yourself"]
[null,null,null,"Someone attacks you"]
[null,null,null,"You point three fingers back at yourself"]
[null,null,null,"Your finger gets broken"]
[null,null,"Empathy is ________?","The opposite of judging","All of the above"]
[null,null,null,"When you can understand and relate to how someone might feel in a situation"]
[null,null,null,"A helpful capacity to avoid being self-centered"]
[null,null,null,"All of the above"]
[null,null,"Which of the following does NOT help you to develop empathy?","Seeing the other person as valid","Giving advice"]
[null,null,null,"Suspending your own beliefs"]
[null,null,null,"Listening to the other person"]
[null,null,null,"Giving advice"]
[null,null,"What did Brian and Jose try to do?","Get the same promotion","Get the same promotion"]
[null,null,null,"Find the same new job"]
[null,null,null,"Drive away more co-workers than the other in a contest the bosses designed "]
[null,null,null,"None of the above"]
[null,null,"Why did the bosses choose Jose?","He was more skilled","He was more humble"]
[null,null,null,"He was more humble"]
[null,null,null,"He was more experienced"]
[null,null,null,"All of the above"]
[]
["Module Eleven: Independence versus Interdependence\t","What is Interdependence?\t","Being interdependent means _________.","Everything is interconnected","Everything is interconnected"]
[null,"Systems Theory\t",null,"Every person for themselves"]
[null,"More Than the Sum of All Parts\t",null,"Everyone is dependent on the boss"]
[null,"Team Building\t",null,"None of the above"]
[null,"Case Study\t","In which order historically have these concepts come to be valued highly?","Interdependence to Dependence to Independence","Dependence to Independence to Interdependence"]
[null,null,null,"Dependence to Independence to Interdependence"]
[null,null,null,"Interdependence to Independence to Dependence"]
[null,null,null,"Independence to Interdependence to Dependence"]
[null,null,"Systems theory focuses on ________.","Things","Interactions"]
[null,null,null,"Concepts"]
[null,null,null,"Interactions"]
[null,null,null,"None of the above"]
[null,null,"Which metaphors are associated with Systems Theory?","Architecture","Ecology"]
[null,null,null,"Physics"]
[null,null,null,"Chemistry"]
[null,null,null,"Ecology"]
[null,null,"Whenever we observe one thing and leave others out of our observations, we are making a _________.","Guess","Frame"]
[null,null,null,"Leap"]
[null,null,null,"Conjecture"]
[null,null,null,"Frame"]
[null,null,"The idea that something is more than the sum of its parts refers to _________.","Divergent characteristics","Emergent characteristics"]
[null,null,null,"Emergent characteristics"]
[null,null,null,"Detergent characteristics"]
[null,null,null,"None of the above"]
[null,null,"Which of the following helps in improving team work?","Recognizing group successes","Recognizing group successes"]
[null,null,null,"Identifying individuals’ weaknesses"]
[null,null,null,"Creating team conflicts"]
[null,null,null,"None of the above"]
[null,null,"When you can’t resolve a team conflict internally, what should you do? ","Breakup the team","Involve a mediator"]
[null,null,null,"Choose sides and whichever side wins rock/paper/scissors gets to win the argument"]
[null,null,null,"Involve a mediator"]
[null,null,null,"Ignore it because conflict and tension can spur creativity"]
[null,null,"What did Wendell think about John initially?","John’s role in the company was less important than Wendell’s","John’s role in the company was less important than Wendell’s"]
[null,null,null,"John was lazy"]
[null,null,null,"John was excellent at his job"]
[null,null,null,"John liked to sabotage Wendell’s work space "]
[null,null,"What contributed to Wendell’s mistake on his market report?","John’s messiness","The distraction of a messy office"]
[null,null,null,"The distraction of a messy office"]
[null,null,null,"The distraction of John’s insurance company"]
[null,null,null,"Wendell’s arrogance"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Review of Parking Lot\t"]
[null,"Lessons Learned\t"]

{"sheet":"A3 - Leadership And Influence","index":32,"n_rows":421,"n_cols":5,"rows_kept":421,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[null,"Action Plans and Evaluations\t"]
[]
["Module Two: The Evolution of Leadership\t","Defining Leadership\t","Which of these statements about the evolution of leadership is true?","As long as there have been leaders, it has been impossible to determine how and why they were successful","It is important to understand why very different leadership styles can be effective"]
[null,"Characteristics of a Leader\t",null,"Leadership itself has evolved, and our understanding of it has"]
[null,"Leadership Principles\t",null,"It is important to understand why very different leadership styles can be effective"]
[null,"A Brief History of Leadership\t",null,"It is important to understand that not everyone has leadership potential within them"]
[null,"Three Theories of Leadership\t","What is the mark of a true leader?","The position held","How many people are willing to follow them"]
[null,"Case Study\t",null,"The title held"]
[null,null,null,"How many people need to be lead"]
[null,null,null,"How many people are willing to follow them"]
[null,null,"Which of these is not a characteristic of a leader outlined by the Santa Clara University and the Tom Peters group?","Honest","Closed-minded"]
[null,null,null,"Imaginative"]
[null,null,null,"Straightforward"]
[null,null,null,"Closed-minded"]
[null,null,"Which of these is a leadership principle of the United States Army?","Ensure the task is understood, supervised and accomplished","Ensure the task is understood, supervised and accomplished"]
[null,null,null,"Seek to improve others, not yourself"]
[null,null,null,"Keep your superiors informed"]
[null,null,null,"Seek responsibility and take responsibility for others’ actions"]
[null,null,"Why do the United States Army leadership principles not address what to do or say in any given situation?","There would be too many variables.  The list would be too long and complicated","Leadership must come from within and it is based on your personality"]
[null,null,null,"Because there is a real formula for being a leader that is taught at higher ranks"]
[null,null,null,"Leadership cannot be taught.  It can only be learned through personal experience"]
[null,null,null,"Leadership must come from within and it is based on your personality"]
[null,null,"Which of these categories have leaders typically belonged to in the past?","Police","Religion"]
[null,null,null,"Religion"]
[null,null,null,"Family"]
[null,null,null,"School system"]
[null,null,"Which of these statements is not true about the military leader, Sun Tzu?","He wrote the Art of War","His book is about how to use armies by any means necessary"]
[null,null,null,"His book is about how to use armies by any means necessary"]
[null,null,null,"He was a great military leader"]
[null,null,null,"His book focuses more on wise political policies and strategies to prevent war"]
[null,null,"With the rise of the Industrial Revolution, what new kind of leader emerged?","Economic","Economic"]
[null,null,null,"Military"]
[null,null,null,"Political"]
[null,null,null,"Family"]
[null,null,"Which theory takes the phrase “Great men are born, not made” literally?","The Great Man Theory","The Trait Theory"]
[null,null,null,"The Generational Theory"]
[null,null,null,"The Trait Theory"]
[null,null,null,"The Leadership Principle Theory"]
[null,null,"Which of these is the difference between a good leader and a great leader?","The amount of political clout he or she has","The number of leadership skills they have developed"]
[null,null,null,"Writing ability"]
[null,null,null,"Military tactical thinking"]
[null,null,null,"The number of leadership skills they have developed"]
[]
["Module Three: Situational Leadership\t","Situational Leadership: Telling\t","Which of these is the key to practical leadership development in the Hersey-Blanchard model?","The attributes","All of the above"]
[null,"Situational Leadership: Selling\t",null,"The styles"]
[null,"Situational Leadership: Participating\t",null,"The followers"]
[null,"Situational Leadership: Delegating\t",null,"All of the above"]
[null,"Case Study\t","Who do communication experts consider it critical to tailor your message to?","Stakeholders","Target audience"]
[null,null,null,"Community"]
[null,null,null,"Target audience"]
[null,null,null,"Sales team"]
[null,null,"Which model addresses four types of leadership styles?","The Hersey-Blanchard Model","The Situational Leadership Model"]
[null,null,null,"The Situational Leadership Model"]
[null,null,null,"The Motivational Leader Model"]
[null,null,null,"The Authoritarian Leadership Model"]
[null,null,"In the Situational Leadership Model, which level do followers need to be developed to?","The Delegating Level","The Delegating Level"]
[null,null,null,"The Selling Level"]
[null,null,null,"The Participating Level"]
[null,null,null,"The Telling Level"]
[null,null,"What is the lowest level of leadership style?","The Delegating Level","The Telling Level"]
[null,null,null,"The Selling Level"]
[null,null,null,"The Participating Level"]
[null,null,null,"The Telling Level"]
[null,null,"What are characteristics of a follower of a Telling Leader?","The follower has low competence and high commitment, being unable to comply, with possible feelings of insecurity","The follower has low competence and high commitment, being unable to comply, with possible feelings of insecurity"]
[null,null,null,"The follower may be uncooperative or performing as little work as possible, despite their competence with the tasks"]
[null,null,null,"The follower is not convinced yet, but is open to becoming cooperative and motivated"]
[null,null,null,"The follower is highly competent, highly committed, motivated, and empowered"]
[null,null,"Which of these statements is true about a Selling Leader?","The follower of a selling leader is convinced and is open to becoming cooperative and motivated","The leader must still focus highly on tasks and this still requires much of the leader’s time, but the focus now also includes developing a relationship with the employee"]
[null,null,null,"The leader must still focus highly on tasks and this still requires much of the leader’s time, but the focus now also includes developing a relationship with the employee"]
[null,null,null,"The follower must spend more time listening and offering advice, scheduling the leader for additional training if the situation requires it"]
[null,null,null,"The goal is to engage the leader so they can develop to the next level"]
[null,null,"What does a participating leader need to focus more on?","On the tasks assigned","On the relationship between the follower, the leader, and the group."]
[null,null,null,"On getting the “buy in” of the follower from the start"]
[null,null,null,"On the relationship between the follower, the leader, and the group."]
[null,null,null,"On building the follower into a leader"]
[null,null,"What is the ultimate goal of the delegating leader?","Complementing the follower on every task, as continued praise for outstanding performance must be given","A follower who feels fully empowered and competent enough to take the ball and run with it, with minimal supervision."]
[null,null,null,"A follower who feels fully empowered and competent enough to take the ball and run with it, with minimal supervision."]
[null,null,null,"Delegating tasks to the follower with utmost supervision, for liability reasons"]
[null,null,null,"A follower who requires high levels of supervision and task assignment"]
[null,null," Which of these are the follower-driven stages?","Delegating and Participating","Delegating and Participating"]
[null,null,null,"Selling and Telling"]
[null,null,null,"Telling and Participating"]
[null,null,null,"Delegating and Selling"]
[]
["Module Four: A Personal Inventory\t","An Introduction to Kouzes and Posner\t","What is the name of the book published in  and written by James Kouzes and Barry Posner?","How Leadership Changed My Life and Will Change Yours, Too","The Leadership Challenge"]
[null,"A Personal Inventory\t",null,"The Leadership Inventory."]
[null,"Creating an Action Plan\t",null,"The Leadership Challenge"]
[null,"Case Study\t",null,"The Delegating Leader: The Ultimate Goal"]
[null,null,"What did James Kouzes and Barry Posner ask thousands of people to do?","They challenged them to take on a leadership role for two months and document their experiences","They asked them to rank list of characteristics associated with leadership, including the seven top qualities that motivated them to follow willingly"]
[null,null,null,"They asked them to rank list of characteristics associated with leadership, including the seven top qualities that motivated them to follow willingly"]
[null,null,null,"They told them to record themselves in leadership meetings and from there, they denoted what the seven top qualities of motivation were"]
[null,null,null,"They asked them to follow a leadership inventory to rank their qualities and how they affected their day to day work-life"]
[null,null,"Which of these is one of Kouzes’ and Posner’s abilities that are crucial to successful leadership?","Enable Others to Act","Enable Others to Act"]
[null,null,null,"Lead the way"]
[null,null,null,"Enforce the process"]
[null,null,null,"Encourage the imagination"]
[null,null,"What does Kouzes’ and Posner’s ability “Model the Way” mean?","If you capture the imagination, you will inspire creative thought and increase loyalty","You must lead by example"]
[null,null,null,"You must lead by example"]
[null,null,null,"Truly empower people to act on their own within their level of authority"]
[null,null,null,"A positive attitude is infectious"]
[null,null,"Which ability means “Think outside the box.”?","Lead the Way","Challenge the Process"]
[null,null,null,"Challenge the Process"]
[null,null,null,"Enable Others to Act"]
[null,null,null,"Inspire a Shared Vision"]
[null,null,"Which of these statements is true of “Inspiring a Shared Vision”?","You can’t come into work 10 minutes late every day if you want your employees to arrive on time","If you capture the imagination, you will inspire creative thought and increase loyalty"]
[null,null,null,"Situations change, and sometimes a policy or procedure never worked well in the first place"]
[null,null,null,"If the leader appears passionate or excited about the vision, others will catch the enthusiasm as well"]
[null,null,null,"If you capture the imagination, you will inspire creative thought and increase loyalty"]
[null,null,"In the results of the Kouzes/Posner study, what was reported as the most important quality in a leader?","Independent","Honest"]
[null,null,null,"Supportive"]
[null,null,null,"Honest"]
[null,null,null,"Determined"]
[null,null,"Which of these is the first step to creating an action plan?","Seek experience","Set leadership goals"]
[null,null,null,"Set leadership goals"]
[null,null,null,"Choose a role model"]
[null,null,null,"Create a personal mission statement"]
[null,null,"Which of these is a way to seek inspiration?","Imagining your legacy","Read books and conduct research on the internet or at libraries."]
[null,null,null,"Choose a role model that fits your personality"]
[null,null,null,"Read books and conduct research on the internet or at libraries."]
[null,null,null,"Determine how you will accomplish your goals"]
[null,null,"Which of these is not a question you would ask yourself before preparing a mission statement?","Do you want to communicate better?","Do you want to communicate better?"]
[null,null,null,"How do you want to be remembered?"]
[null,null,null,"What do you want people to think of you?"]
[null,null,null,"What type of leader you determined to be?"]
[]
["Module Five: Modeling the Way\t","Determining Your Way\t","Which of these statements is true about modeling the way as a leader?","A true leader takes the blame, and then addresses how to correct the problems that arose","A true leader takes the blame, and then addresses how to correct the problems that arose"]
[null,"Being an Inspirational Role Model\t",null,"The best followers are examples of what they want their leaders to be"]
[null,"Influencing Others’ Perspectives\t",null,"You can lead from the rear and send your followers out to take the heat and face the challenges"]
[null,"Case Study\t",null,"If something does go wrong, a true leader blames his followers especially if in fact they failed"]
[null,null,"Once you have chosen your role model, what should you do?","Be willing to listen to criticism, but also consider the source","Study what qualities made them successful"]
[null,null,null,"Imagine your legacy"]
[null,null,null,"Determine how you will accomplish your goals"]
[null,null,null,"Study what qualities made them successful"]
[null,null,"Why can you pay particular attention to how your hero deals with adversity? ","Because you can learn about the ideas and philosophies that drove them and made them successful","Because there is no leader in history who has not had failures"]
[null,null,null,"Because there is no leader in history who has not had failures"]
[null,null,null,"Since that is the best way to see how different situations called for different styles of leadership"]
[null,null,null,"Since your own followers will be looking for the failures that you might make"]
[null,null,"Who is leadership not for?","The self-confident and self-assured","The timid or the arrogant"]
[null,null,null,"The bold and the self-starter"]
[null,null,null,"The timid or the arrogant"]
[null,null,null,"Those who have honesty and integrity"]
[null,null,"Which of these is not helpful advice for being an inspirational role model?","Confidence is synonymous with arrogance","Confidence is synonymous with arrogance"]
[null,null,null,"Be willing to listen to criticism, but also consider the source"]
[null,null,null,"If you are too afraid of what others might say about you, you will lose the respect and cooperation of your followers and peers"]
[null,null,null,"People who lack self-confidence often feel intimidated by a true leader. This should never hold you back"]
[null,null,"Who said, ““It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood, who strives valiantly”?","George Washington","Theodore Roosevelt"]
[null,null,null,"Theodore Roosevelt"]
[null,null,null,"William Howe"]
[null,null,null,"Hershey-Blanchard"]
[null,null,"What type of attitude must you always have to inspire others?","Autonomous, demanding, arrogant","Honest, caring, dedicated"]
[null,null,null,"Loud, boisterous, flighty"]
[null,null,null,"Quiet, timid, soft-spoken."]
[null,null,null,"Honest, caring, dedicated"]
[null,null,"If any of your followers do feel they have been wronged, what do you need to do?","Ignore the problem","Address the issue immediately"]
[null,null,null,"Hold back, as acting quickly will be misinterpreted as arrogance"]
[null,null,null,"Seek counsel from your mentors"]
[null,null,null,"Address the issue immediately"]
[null,null,"Believe it or not, what’s the best influence you can have?","Using writing and speeches to persuade others","Not trying to influence someone"]
[null,null,null,"A large company of followers"]
[null,null,null,"Not trying to influence someone"]
[null,null,null,"Not leading someone"]
[null,null,"What makes others feel empowered?","Listening to them","Listening to them"]
[null,null,null,"Having a leader in charge"]
[null,null,null,"Being given a compliment in private"]
[null,null,null,"Disengaging yourself from your followers"]
[]
["Module Six: Inspiring a Shared Vision\t","Choosing Your Vision\t","What is the key to true leadership?","Hiding in your office","Inspiring a shared vision among your followers"]
[null,"Communicating Your Vision\t",null,"Inspiring a shared vision among your followers"]
[null,"Identifying the Benefit for Others\t",null,"Not seeing your followers regularly"]
[null,"Case Study\t",null,"Disengaging yourself from your vision"]
[null,null,"Before you can convey a vision, what must you do first?","Choose a role model","Develop your vision"]
[null,null,null,"Develop your vision"]
[null,null,null,"Imagine your legacy as a leader"]
[null,null,null,"Write down your vision"]
[null,null,"What is a question you can ask yourself to help choose your vision?","What’s in it for me?","What do you want to accomplish, and what do you need to do to get there? "]
[null,null,null,"Why are things the way they are?"]
[null,null,null,"What do you want to accomplish, and what do you need to do to get there? "]
[null,null,null,"What is most important in my life?"]
[null,null,"Which of these is an example of a vision that had an attainable goal?","King Arthur sought the Holy Grail","All of the above"]
[null,null,null,"Lewis and Clark mapped much of the United States"]
[null,null,null,"NASA took us to the moon"]
[null,null,null,"All of the above"]
[null,null,"What will your vision provide for you and your followers?","A monetary source","A sense of direction"]
[null,null,null,"A sense of accomplishment"]
[null,null,null,"A series of ideas"]
[null,null,null,"A sense of direction"]
[null,null,"Which of these analogies best describes what a vision should be?","Like the tortoise and the hare, be like the tortoise.  Slow and steady","Be like a lighthouse on a hill, guiding ships to safety and warning them away from the rocks"]
[null,null,null,"Be like a lighthouse on a hill, guiding ships to safety and warning them away from the rocks"]
[null,null,null,"Be like a car, able to accomplish things at incredible speed"]
[null,null,null,"Like the military, have your followers sign up and commit to a decided upon time of service"]
[null,null,"What should you take every opportunity to do?","Communicate your vision in words and deeds","Communicate your vision in words and deeds"]
[null,null,null,"Gain more followers"]
[null,null,null,"Re-assess the loyalty of your followers"]
[null,null,null,"Have your words speak louder than your actions"]
[null,null,"What is one of the best ways to communicate a vision?","Verbal repetition","Sum the vision up in a simple catch phrase."]
[null,null,null,"Sum the vision up in a simple catch phrase."]
[null,null,null,"Posting flyers with lengthy paragraphs explaining your vision"]
[null,null,null,"Have your followers recite the vision daily"]
[null,null,"What do most employees enjoy?","Constructive criticism given at regular intervals","Being part of a larger, successful organization"]
[null,null,null,"Hard work and little involvement from you in working towards the vision"]
[null,null,null,"Being part of a larger, successful organization"]
[null,null,null,"Giving their loyalty to you"]
[null,null,"If you can get your followers to accept your vision as their own, and excite them about being part of it, what will they most likely do?","Excel beyond what you (or they) thought possible","Excel beyond what you (or they) thought possible"]
[null,null,null,"Want performance bonuses and awards for validation"]
[null,null,null,"Ask the question “What in it for me?”"]
[null,null,null,"Crave acceptance"]
[]
["Module Seven: Challenging the Process\t","Think Outside the Box\t","Which law governs most large groups?","Law of comparative judgment","Law of inertia"]
[null,"Developing Your Inner Innovator\t",null,"Law of sociology"]
[null,"Seeing Room for Improvement\t",null,"Law of inertia"]
[null,"Lobbying for Change\t",null,"Boyle’s law"]
[null,"Case Study\t","What can be defined as an established model or structure?","Paradigm","Paradigm"]
[null,null,null,"Brainstorming"]
[null,null,null,"Stereotype"]
[null,null,null,"Paragon"]
[null,null,"Which of these is not good advice about “thinking outside the box”?","Ask questions of your followers, employees, customers, former leaders","Often the lowest ranking persons in an organization can’t tell you exactly what is wrong because they don’t see it daily from their vantage points"]
[null,null,null,"Don’t be afraid to ask the question “Why?”"]
[null,null,null,"Often the lowest ranking persons in an organization can’t tell you exactly what is wrong because they don’t see it daily from their vantage points"]
[null,null,null,"Sometimes it is necessary to “think outside the box” and break the paradigm"]
[null,null,"Which of these is the best definition for innovation?","An improvement on a process or procedure","A total redirection or restructuring based upon stated goals and research"]
[null,null,null,"An earlier event or action that is regarded as an example or guide to be considered in subsequent similar circumstances"]
[null,null,null,"The faculty or action of forming new ideas, or images or concepts of external objects not present to the senses"]
[null,null,null,"A total redirection or restructuring based upon stated goals and research"]
[null,null,"Which of these is a helpful tip about using innovation?","There should be solid evidence that a new way of doing things is likely to work before you invest money and everyone’s time","There should be solid evidence that a new way of doing things is likely to work before you invest money and everyone’s time"]
[null,null,null,"To be sure, all innovative strategies will be feasible or cost effective"]
[null,null,null,"Change should often be made, just for the sake of change"]
[null,null,null,"Keep focused on the goals and be unwilling to break rules if they need to be broken"]
[null,null,"What does a drive to excellence always seek?","Innovation","Improvement"]
[null,null,null,"Improvement"]
[null,null,null,"Imagination"]
[null,null,null,"Immunity"]
[null,null,"When will followers simply give up trying altogether?","When their leader is honest, open, and willing to listen to their ideas","When goals are unrealistic or unattainable"]
[null,null,null,"When your followers are looked upon as “good enough.”"]
[null,null,null,"When innovation first begins"]
[null,null,null,"When goals are unrealistic or unattainable"]
[null,null,"If only a very few number of followers are reaching the goal you set, what should you do?","Raise the target","Lower the goal somewhat"]
[null,null,null,"Strive to achieve more"]
[null,null,null,"Stifle progress"]
[null,null,null,"Lower the goal somewhat"]
[null,null,"To lobby for change, what do you need to do?","Talk to your followers about possible solutions.","Influence people and excite them to your vision"]
[null,null,null,"Influence people and excite them to your vision"]
[null,null,null,"Set high goals that are attainable but with some degree of difficulty"]
[null,null,null,"Investigate any potential bottlenecks that might be stifling progress"]
[null,null,"Which of these is not good advice for successfully lobbying for change?","Bring about change with one big dramatic gesture, instead of bringing about change slowly","Bring about change with one big dramatic gesture, instead of bringing about change slowly"]
[null,null,null,"Do your research, and always enter a meeting by being prepared"]
[null,null,null,"Show as clearly as possible how your plan will effect positive change"]
[null,null,null,"Attack the problem with a plan, sound reasoning, and infectious enthusiasm"]
[]
["Module Eight: Enabling Others to Act\t","Encouraging Growth in Others\t","What is the ultimate goal of the Hersey-Blanchard situational Leadership model?","To know that all members and all teams are created equal","To develop your followers to the point where you can delegate tasks without a lot of oversight"]
[null,"Creating Mutual Respect\t",null,"To develop your followers to the point where you can delegate tasks without a lot of oversight"]
[null,"The Importance of Trust\t",null,"To be an effective leader by using a friendship style based on the individuals or groups they're leading"]
[null,"Case Study\t",null,"To develop one style of leadership and use that style always"]
[null,null,"What is good advice when enabling others to act?","You must enable others to act by coming to you first for advice","You cannot berate a follower for trying hard but making an honest mistake."]
[null,null,null,"You cannot berate a follower for trying hard but making an honest mistake."]
[null,null,null,"The goal of a leader is to empower others to work by micromanagement"]
[null,null,null,"You should enable good habits by compensating for the bad habits of others or overlooking them"]
[null,null,"What is essential to encouragement?","A positive attitude","A positive attitude"]
[null,null,null,"A no-tolerance policy for mistakes"]
[null,null,null,"A perfect work ethic and demanding the same from others"]
[null,null,null,"An attitude of forgiveness for all mistakes"]
[null,null,"What is something you could learn from your employee in one-on-one meetings?","That they need more freedom","All of the above"]
[null,null,null,"That they need more training"]
[null,null,null,"That they need more self-confidence"]
[null,null,null,"All of the above"]
[null,null,"When it is an appropriate time to be stern a resolute?","When someone questions your practices","When someone is willfully defiant"]
[null,null,null,"When someone is willfully defiant"]
[null,null,null,"When someone makes a mistake"]
[null,null,null,"All of the above"]
[null,null,"If you allow someone to be defiant or lazy out of a misplaced concern for his or her feelings, what will be the consequence?","That person will appreciate your gentle nature and change their behaviors","You will be performing a great injustice against the rest who are working hard"]
[null,null,null,"You will develop a safe, trusting relationship with your employee"]
[null,null,null,"You will be performing a great injustice against the rest who are working hard"]
[null,null,null,"Your staff will retaliate and your behavior as a leader will be called into question"]
[null,null,"What should typically be given to everyone at all levels?","The same monetary pay","Respect"]
[null,null,null,"Respect"]
[null,null,null,"Task lists"]
[null,null,null,"Statement of Work"]
[null,null,"Which of these is not a way to build respect with followers?","Do not seek out your followers.  Let them seek out you","Do not seek out your followers.  Let them seek out you"]
[null,null,null,"Be visible to your followers"]
[null,null,null,"Show them you are available and interested in knowing everything about what they do"]
[null,null,null,"Develop and demonstrate your knowledge of the organization and details of the product, service, or operation"]
[null,null,"What can help manage expectations when it comes to trust?","Promising frequently, to look trustworthy","Under-promising and over-delivering"]
[null,null,null,"Never making a promise, in order not to disappoint anyone"]
[null,null,null,"Over-promising and under-delivering"]
[null,null,null,"Under-promising and over-delivering"]
[null,null,"What goes a long way to earning respect?","Coming in as early as possible","A simple word of recognition"]
[null,null,null,"A simple word of recognition"]
[null,null,null,"Over-complimenting"]
[null,null,null,"Never raising your voice to a follower"]
[]
["Module Nine: Encouraging the Heart\t","Sharing Rewards\t","What was one of the worst developments in the workplace?","Leadership in the workplace","The creation of the team “Human Resources”"]
[null,"Celebrating Accomplishments\t",null,"The creation of email and the use of technology"]
[null,"Making Celebration Part of Your Culture\t",null,"Deadlines and time management practices"]
[null,"Case Study\t",null,"The creation of the team “Human Resources”"]
[null,null,"What was the term Human Resources formerly known as?","Personnel Department","Personnel Department"]
[null,null,null,"Sales and Accounting Departments"]
[null,null,null,"Accounts Bill-able"]
[null,null,null,"Human Relationship Department"]
[null,null,"What will failing to deal with workers on the levels of intellect and emotion ultimately do?","Program loyalty","Backfire"]
[null,null,null,"Increase job satisfaction"]
[null,null,null,"Backfire"]
[null,null,null,"Promote loyalty"]
[null,null,"If your followers are going to share in the work, what else should they share in?","The productivity","The rewards"]
[null,null,null,"The deadlines"]
[null,null,null,"The rewards"]
[null,null,null,"The paychecks"]
[null,null,"If you get a bonus for a successful task, which of these is not a good way to share that bonus with your followers?","A party","Give everyone half of your bonus"]
[null,null,null,"A free lunch"]
[null,null,null,"Give everyone a pair of movie tickets or a lottery ticket"]
[null,null,null,"Give everyone half of your bonus"]
[null,null,"What is the best way to motivate someone?","Money","Public recognition"]
[null,null,null,"Many compliments"]
[null,null,null,"Public recognition"]
[null,null,null,"Giving them space to work"]
[null,null,"What is the benefit of celebrating team milestones?","It helps solidify the routines of the day","It motivates people to work harder when they return to work refreshed"]
[null,null,null,"It motivates people to work harder when they return to work refreshed"]
[null,null,null,"It gives them a day off work"]
[null,null,null,"All of the above"]
[null,null,"How would you never want employees to feel about their workplace?","You would never want them to dread the workplace","You would never want them to dread the workplace"]
[null,null,null,"You would never want them to feel stress in the workplace"]
[null,null,null,"You would never want them to get frustrated in the workplace"]
[null,null,null,"You would never want them to experience conflict in the workplace"]
[null,null,"Where do people spend most of their waking lives?","With family","At work"]
[null,null,null,"With friends"]
[null,null,null,"At work"]
[null,null,null,"Doing things they enjoy"]
[null,null," What is a way to make celebration a part of the work culture?","Make celebration itself the routine","Have a welcoming environment where people feel respected"]
[null,null,null,"Have a welcoming environment where people feel respected"]
[null,null,null,"Decorate the office each day"]
[null,null,null,"Have morning pep rallies"]
[]
["Module Ten: Basic Influencing Skills\t","The Art of Persuasion\t","As a leader, when do you get credit?","All the time","Whenever your followers succeed"]
[null,"The Principles of Influence\t",null,"Only when your plan ultimately succeeds"]
[null,"Creating an Impact\t",null,"Whenever your followers succeed"]
[null,"Case Study\t",null,"Whenever you save the company time and money"]
[null,null,"Who in history was a master of the art of persuasion?","Descartes","Aristotle"]
[null,null,null,"Socrates"]
[null,null,null,"Aristotle"]
[null,null,null,"Plato"]
[null,null,"Which of these is not one of the three important factors in the art of persuasion?","Ethos","Mythos"]
[null,null,null,"Logos"]
[null,null,null,"Pathos"]
[null,null,null,"Mythos"]
[null,null,"Which of three important factors stands for “credibility’?","Ethos","Pathos"]
[null,null,null,"Logos"]
[null,null,null,"Pathos"]
[null,null,null,"Mythos"]
[null,null,"Which of the three important factors persuades people by means persuading by appealing to their intellect?","Ethos","Logos"]
[null,null,null,"Logos"]
[null,null,null,"Pathos"]
[null,null,null,"Mythos"]
[null,null,"Who said \"It is through the influence process that we generate and manage change”?","Aristotle","Robert B. Cialdini, Ph. D."]
[null,null,null,"Plato"]
[null,null,null,"Hersey-Blanchard"]
[null,null,null,"Robert B. Cialdini, Ph. D."]
[null,null,"If you want to get people to commit to you and your vision, what do they need to see?","Your validation","Your commitment"]
[null,null,null,"Your gratitude"]
[null,null,null,"Your commitment"]
[null,null,null,"Your reciprocity"]
[null,null,"When people need help, who do they usually seek out?","A co-worker","An authority figure"]
[null,null,null,"Their lower level employees"]
[null,null,null,"Their friends"]
[null,null,null,"An authority figure"]
[null,null,"What can make up for a multitude of failures?","A pleasant personality","A pleasant personality"]
[null,null,null,"Reciprocity"]
[null,null,null,"Commitment"]
[null,null,null,"Social validation"]
[null,null," Which of these is not an intangible factor that creates impact?","A strong sense of justice, tempered by mercy","A strong commitment to innovation, tempered by creativity"]
[null,null,null,"A strong commitment to innovation, tempered by creativity"]
[null,null,null,"A strong sense of emotion, tempered by self-control"]
[null,null,null,"A strong insistence on following the rules, tempered by flexibility"]
[]
["Module Eleven: Setting Goals\t","Setting SMART Goals\t","What is a vision without specific, targeted goals?","A committed, important legacy","Just a wish or a hope"]
[null,"Creating a Long-Term Plan\t",null,"A plan for the future"]
[null,"Creating a Support System\t",null,"Just a wish or a hope"]
[null,"Case Study\t",null,"A system of gaining followers"]
[null,null,"What does the ‘A’ in the SMART acronym stand for?","Accomplishment","Attainable"]
[null,null,null,"Attainable"]
[null,null,null,"Achievable"]
[null,null,null,"Applicable"]
[null,null,"What answers the questions of “who, what, when, where, why and how”?","Specific goals","Specific goals"]
[null,null,null,"Measurable goals"]
[null,null,null,"Applicable goals"]
[null,null,null,"Timed goals"]
[null,null,"How can measurable goals be tracked?","According to the amount of time spent","All of the above"]
[null,null,null,"According to the amount of money spent"]
[null,null,null,"According to the results achieved"]
[null,null,null,"All of the above"]
[null,null,"While a goal may be possible, what do you need for it to be realistic?","A group of dedicated followers who will obey your authority no matter what","The right people with the right amount of time and support to make it happen"]
[null,null,null,"Goals that are measurable in time and attainment"]
[null,null,null,"The right people with the right amount of time and support to make it happen"]
[null,null,null,"The funding by stakeholders"]
[null,null,"What should each goal lead to?","A successful completion every time","The next step in the overall plan until the ultimate vision is reached"]
[null,null,null,"The next step in the overall plan until the ultimate vision is reached"]
[null,null,null,"Dedication and commitment from your followers"]
[null,null,null,"A bigger, more important goal"]
[null,null,"What is the road map that guides you to the ultimate realization of your vision?","An attainable goal","Strategic planning"]
[null,null,null,"A measurable goal"]
[null,null,null,"A short-term plan"]
[null,null,null,"Strategic planning"]
[null,null,"What can make your ultimate goal realistic, attainable, and timely?","Followers","Intermediate goals"]
[null,null,null,"Upper management"]
[null,null,null,"Strategic planning"]
[null,null,null,"Intermediate goals"]
[null,null,"Which tool is a great way to track milestones over a period of time?","A RACI chart","A Gantt chart"]
[null,null,null,"A Gantt chart"]
[null,null,null,"An electronic whiteboard"]
[null,null,null,"A flip-chart"]
[null,null,"What is the key to achieving all goals?","Monitoring and oversight","Monitoring and oversight"]
[null,null,null,"Delegation and covering yourself as often as possible"]
[null,null,null,"Timely and attainable"]
[null,null,null,"Meeting deadlines"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]
[null,"Parking Lot\t"]
[null,"Action Plans and Evaluations\t"]

{"sheet":"A4 - Time Management","index":33,"n_rows":400,"n_cols":5,"rows_kept":400,"cut":false,"hidden":false,"merged":[]}
["Module Header","Sub Headers","Review Questions In Module","Answer Choices","Correct Answer"]
[]
["Module One: Getting Started\t","Housekeeping Items\t"]
[null,"The Parking Lot\t"]
[null,"Workshop Objectives\t"]
[null,"Pre-Assignment Review\t"]
[]
["Module Two: Setting SMART Goals\t","The Three P’s\t","Which is not one of the Three Ps of goal setting?","People","People"]
[null,"The SMART Way\t",null,"Positive"]
[null,"Prioritizing Your Goals\t",null,"Personal"]
[null,"Visualization\t",null,"Possible"]
[null,"Case Study\t","In the SMART acronym what does the T stand for?","Timed","Timed"]
[null,null,null,"Tedious"]
[null,null,null,"Two"]
[null,null,null,"Together"]
[null,null,"When prioritizing your goals it is better to focus on several goals at once.","True","False"]
[null,null,null,"False"]
[null,null,"In order for visualization to work, it’s necessary that you ________ your goal as much as possible.","Share","Emotionalize"]
[null,null,null,"Populate"]
[null,null,null,"Emotionalize"]
[null,null,null,"Achieve"]
[null,null,"In which area of your life can goal setting be used?","Financial","All of the above"]
[null,null,null,"Physical"]
[null,null,null,"Spiritual"]
[null,null,null,"All of the above"]
[null,null,"Which of these is something that your goals should reflect?","The dreams and values of the media","Your dreams and values"]
[null,null,null,"The dreams and values of your friends"]
[null,null,null,"Your dreams and values"]
[null,null,null,"All of the above"]
[null,null,"Which of these is crucial for goal achievement?","Creating vague goals","Track your progress towards your goal"]
[null,null,null,"Track your progress towards your goal"]
[null,null,null,"Setting unrealistic goals"]
[null,null,null,"Creating a goal that does not have a deadline"]
[null,null,"When prioritizing, which goal should you choose?","Choose a goal that identifies only what you want","Choose a goal that will have the greatest impact on your life"]
[null,null,null,"Choose a goal based on how long it will take to achieve it."]
[null,null,null,"Choose a goal that will have the greatest impact on your life"]
[null,null,null,"Spread yourself thin by focusing on several goals at once"]
[null,null,"What is one of the best visualization tools?","A bar graph","A vision board"]
[null,null,null,"A PowerPoint presentation"]
[null,null,null,"A vision board"]
[null,null,null,"A list of goals"]
[null,null," What will help you materialize your goal into your life?","Visualizing and acting quickly","Visualizing and emotionalizing"]
[null,null,null,"Visualizing and emotionalizing"]
[null,null,null,"Emotionalizing and relaxing"]
[null,null,null,"Emotionalizing and acting quickly"]
[]
["Module Three: Prioritizing Your Time\t","The / Rule\t","The / rule states that % of your ________ come from only % of your ________.","Errors / mistakes","Results / actions"]
[null,"The Urgent/Important Matrix\t",null,"Results / actions"]
[null,"Being Assertive\t",null,"Time / actions"]
[null,"Case Study\t",null,"Results / friends"]
[null,null,"A deadline to complete a report due next month can be considered Urgent and Important on the Urgent/Important matrix.","True","False"]
[null,null,null,"False"]
[null,null,"Where would having lunch with a coworker fall on the Urgent/Important matrix?","Urgent and Important","Not Urgent and Not Important"]
[null,null,null,"Important, But Not Urgent"]
[null,null,null,"Urgent, But Not Important"]
[null,null,null,"Not Urgent and Not Important"]
[null,null,"A great tool in being more assertive is to use a ________no when interrupted.","Positive","Positive"]
[null,null,null,"Negative"]
[null,null,null,"Manual"]
[null,null,null,"Timely"]
[null,null,"Which of these is the best description of what time management is about?","Managing ourselves in relation to time","Managing ourselves in relation to time"]
[null,null,null,"Managing our time"]
[null,null,null,"Continuing habits and activities that waste our time"]
[null,null,null,"Keeping your strategies that help you manage time the same"]
[null,null,"What is the / rule also known as?","Business logic","Pareto’s principle"]
[null,null,null,"Z notation"]
[null,null,null,"Pareto’s principle"]
[null,null,null,"Urgent/Important matrix"]
[null,null,"What activities demand immediate attention, but are often associated with someone else’s goals rather than our own?","Urgent","Urgent"]
[null,null,null,"Important"]
[null,null,null,"Not urgent"]
[null,null,null,"Not important"]
[null,null,"What is a powerful way of organizing tasks based on priorities?","Business logic","Urgent/Important matrix"]
[null,null,null,"Z notation"]
[null,null,null,"Pareto’s principle"]
[null,null,null,"Urgent/Important matrix"]
[null,null,"Which of these is not an example of a Positive No?","“I am uncomfortable doing that because…”","“I don’t have time to do that today, but I can schedule it today.”"]
[null,null,null,"“I don’t have time to do that today, but I can schedule it today.”"]
[null,null,null,"“I can’t right now because I have another project that is due by 5 pm today.”"]
[null,null,null,"“I understand that you need to have this paperwork filed immediately, but I cannot file it for you.”"]
[null,null," What is the positive no most appropriate for?","Aggressive people","All of the above"]
[null,null,null,"Manipulative people"]
[null,null,null,"An effective strategy to control your emotions"]
[null,null,null,"All of the above"]
[]
["Module Four: Planning Wisely\t","Creating Your Productivity Journal\t","It is recommended to keep a separate journal for work and for your personal life.","True","True"]
[null,"Maximizing the Power of Your Productivity Journal\t",null,"False"]
[null,"The Glass Jar: Rocks, Pebbles, Sand, and Water\t",null,"Time / actions"]
[null,"Chunk, Block, and Tackle\t",null,"Results / friends"]
[null,"Ready, Fire, Aim!\t","If you postpone a task ____ times, it does not belong on your action list.","3","3"]
[null,"Case Study\t",null,"4"]
[null,null,null,"5"]
[null,null,null,"6"]
[null,null,"What is considered trivial time-wasters are neither important nor urgent in the Glass Jar approach?","Rocks","Water"]
[null,null,null,"Pebbles"]
[null,null,null,"Sand"]
[null,null,null,"Water"]
[null,null,".) A large project can be broken down by Chunk, Block , and ________","Completed","Tackle"]
[null,null,null,"Tackle"]
[null,null,null,"Fire"]
[null,null,null,"Focus"]
[null,null,"Often in time management planning, it is better to think ________, _______, ________","Ready, Fire, Aim","Ready, Fire, Aim"]
[null,null,null,"Ready, Aim, Fire"]
[null,null,null,"Aim, Aim, Fire"]
[null,null,null,"Fire, Ready, Aim"]
[null,null,"What is the hallmark of successful time management?","Accomplishing everything you planned to every single day with no excuses","Being consistently productive each day"]
[null,null,null,"Being consistently productive each day"]
[null,null,null,"Putting off things that are due the next day"]
[null,null,null,"Taking time out for distractions during your day"]
[null,null,"Which of these is not a step in creating a Professional Productivity Journal?","Highlight the top five items and focus on those first","Highlight the top five items and focus on those first"]
[null,null,null,"Get yourself a spiral notebook and label it as your Professional Productivity Journal"]
[null,null,null,"Label each page with the day and the date and what needs to be done that particular day"]
[null,null,null,"Prioritize each task in order of importance"]
[null,null,"Which personal development expert believes that when you write down your action list the night before, your subconscious mind focuses on that plan while you sleep?","Britt Reints","Brian Tracy"]
[null,null,null,"Stephen Guise"]
[null,null,null,"Jamie Alexander"]
[null,null,null,"Brian Tracy"]
[null,null,"What does “sand” represent in the Glass Jar approach?","Your highest priority projects and deadlines with the greatest value","Urgent, but not important tasks"]
[null,null,null,"Urgent, and important tasks, but contribute less to important goals"]
[null,null,null,"Urgent, but not important tasks"]
[null,null,null,"Neither important nor urgent tasks"]
[null,null," Which time management strategy is ideal for taking on jobs that are so overwhelming it is difficult to even plan to start them?","Chunk, block, tackle","Chunk, block, tackle"]
[null,null,null,"The Glass Jar approach"]
[null,null,null,"Ready, Aim, Fire"]
[null,null,null,"Chunk, block, focus"]
[]
["Module Five: Tackling Procrastination\t","Why We Procrastinate\t","Which item is a reason we generally procrastinate?","Don’t know where to begin","All of the above"]
[null,"Nine Ways to Overcome Procrastination\t",null,"Task feels overwhelming"]
[null,"Eat That Frog!\t",null,"No clear deadline"]
[null,"Case Study\t",null,"All of the above"]
[null,null,"What habit will help you overcome procrastination?","Have a clear deadline","Have a clear deadline"]
[null,null,null,"Delay the task"]
[null,null,null,"Make more plans"]
[null,null,null,"All of the above"]
[null,null,"In the “Eat That Frog” analogy what does the frog represent?","Procrastination","A task that will have great impact"]
[null,null,null,"A task that will have great impact"]
[null,null,null,"Ideas"]
[null,null,null,"A task that will have low impact"]
[null,null,"What is the definition of procrastination?","Tackling the important actions that have the biggest positive impact in your life","Delaying a task (or even several tasks) that should be a priority"]
[null,null,null,"Delaying a task (or even several tasks) that should be a priority"]
[null,null,null,"The latest time or date by which something should be completed"]
[null,null,null,"To bury or drown beneath a huge mass"]
[null,null,"Which of these is not a reason for procrastination?","Passion for doing the work","Passion for doing the work"]
[null,null,null,"Inadequate resources available"]
[null,null,null,"Fear of failure or success"]
[null,null,null,"Task feels overwhelming"]
[null,null,"Which way to overcome procrastination can be defined as “help from a trusted mentor, supervisor, coach, or expert can give you some great insight on where to start and the steps for completing a project”?","Delegate","Ask for advice"]
[null,null,null,"Delete it"]
[null,null,null,"Do it now"]
[null,null,null,"Ask for advice"]
[null,null,"Who gives the advice “Break it down into the ridiculous.”?","Britt Reints","Bob Proctor"]
[null,null,null,"Stephen Guise"]
[null,null,null,"Jamie Alexander"]
[null,null,null,"Bob Proctor"]
[null,null,"To reduce the temptation of procrastination, each actionable step on a project should take no more than how many minutes to complete?","5","15"]
[null,null,null,"10"]
[null,null,null,"15"]
[null,null,null,"20"]
[null,null,"What does the saying \"If you have to eat two frogs, eat the ugliest one first!\" mean?","If you have two important tasks before you, start with the biggest, hardest, and most important task first","If you have two important tasks before you, start with the biggest, hardest, and most important task first"]
[null,null,null,"The key to reaching high levels of performance and productivity is for you to develop the lifelong habit of tackling your major task first thing each morning"]
[null,null,null,"Celebrate the completion of project milestones and reward yourself for getting projects done on time"]
[null,null,null,"You need to establish a positive working environment that is conducive to getting your work done"]
[null,null,"What do many employees confuse activity with that causes failure to execute?","Procrastination","Accomplishment"]
[null,null,null,"Accomplishment"]
[null,null,null,"Time management"]
[null,null,null,"Celebration"]
[]
["Module Six: Crisis Management\t","When the Storm Hits\t","When a crisis hits you should implement the first fix that comes to your mind.","True","False"]
[null,"Creating a Plan\t",null,"False"]
[null,"Executing the Plan\t",null,"No clear deadline"]
[null,"Lessons Learned\t",null,"All of the above"]
[null,"Case Study\t","The best approach when creating a plan during a crisis is to:","Identify the problem","All of the above"]
[null,null,null,"Decide on a solution"]
[null,null,null,"Create a timeline"]
[null,null,null,"All of the above"]
[null,null,".) As you execute the plan you should continue to evaluate it.","True","True"]
[null,null,null,"False"]
[null,null,"An important step to look at is see what is learned after a crisis is over as it will help prevent it from happening in the future.","True","True"]
[null,null,null,"False"]
[null,null,"What should help the number of crises you encounter decline?","Better planning","Better planning"]
[null,null,null,"Substandard efficiency"]
[null,null,null,"Decreased productivity"]
[null,null,null,"All of the above"]
[null,null,"In a crisis, which question will not help you gather and analyze the data?","What events will this impact?","Who is to blame for this?"]
[null,null,null,"What happened?"]
[null,null,null,"Who is to blame for this?"]
[null,null,null,"Who else needs to know about this?"]
[null,null,"What can be defined as “the time that you have before the situation moves out of your control, or becomes exponentially worse”?","Planning time","Threshold time"]
[null,null,null,"Threshold time"]
[null,null,null,"Executing time"]
[null,null,null,"Decisive time"]
[null,null,"Which of these is not a step in creating a plan?","Decide on a solution","Identify the achievement"]
[null,null,null,"Identify the achievement"]
[null,null,null,"Break it down into parts"]
[null,null,null,"Create a timeline"]
[null,null,"During execution of a plan, what is important to remember?","Identify the crisis","Stay organized and on top of events to make sure that your plan is still applicable"]
[null,null,null,"Deliver accurate, effective communication to everyone who will listen"]
[null,null,null,"Stay organized and on top of events to make sure that your plan is still applicable"]
[null,null,null,"Stop evaluating the plan once you start executing it"]
[null,null,"What disaster will you be unable to prepare for?","Illness","None of the above"]
[null,null,null,"Fire"]
[null,null,null,"Theft"]
[null,null,null,"None of the above"]
[]
["Module Seven: Organizing Your Workspace\t","De-Clutter\t","Which is not a part of a basic filling system?","Working files","DIY files"]
[null,"Managing Workflow\t",null,"DIY files"]
[null,"Dealing with E-mail\t",null,"Reference files"]
[null,"Using Calendars\t",null,"Archival files"]
[null,"Case Study\t",".) In managing workflow what are the four Ds?","Do, Done, Deliver, Double","Do, Delete, Defer, Delegate"]
[null,null,null,"Do, Decide, Defer, Detour"]
[null,null,null,"Do, Done, Doubt, Decide"]
[null,null,null,"Do, Delete, Defer, Delegate"]
[null,null,"One of the best ways to deal with email is to set up rules to filter emails to certain folders.","True","True"]
[null,null,null,"False"]
[null,null,"The acronym S.T.I.N.G can help when feeling overwhelmed; what does the G stand for?","Give up","Give yourself a reward"]
[null,null,null,"Give yourself a reward"]
[null,null,null,"Go home when completed"]
[null,null,null,"Get it done"]
[null,null,"Which of these does not help to create an effective work space?","Working around clutter","Working around clutter"]
[null,null,null,"Setting up an effective file system"]
[null,null,null,"Gathering essential tools"]
[null,null,null,"Managing workflow"]
[null,null,"What types of files are used for materials used frequently and needed close at hand?","Working files","Working files"]
[null,null,null,"DIY files"]
[null,null,null,"Reference files"]
[null,null,null,"Archival files"]
[null,null,"Which of these are not essential in an effective workplace?","Telephone","A pile of used post-it notes"]
[null,null,null,"Three trays to control the workflow on your desk"]
[null,null,null,"A pile of used post-it notes"]
[null,null,null,"Standard office supplies"]
[null,null,"If a task is not yours to do, how should you respond?","Do it","Delegate it"]
[null,null,null,"Delete it"]
[null,null,null,"Defer it"]
[null,null,null,"Delegate it"]
[null,null,"Which of these is good advice for maximizing your e-mail time?","Email is best handled constantly throughout the day","Ask your e-mail contacts to use specific subject lines, and make sure to use them yourself"]
[null,null,null,"Once you know the subject of the message, open and read urgent e-mails and non-urgent emails (like jokes), and respond accordingly"]
[null,null,null,"Ask your e-mail contacts to use specific subject lines, and make sure to use them yourself"]
[null,null,null,"Move all email to your junk or trashcan when finished"]
[null,null,"For people with multiple responsibilities, what type of calendar might be especially valuable?","A productivity journal","An annual calendar organized by areas of responsibility"]
[null,null,null,"An annual calendar organized by areas of responsibility"]
[null,null,null,"A day-by-day calendar"]
[null,null,null,"A filing calendar"]
[]
["Module Eight: Delegating Made Easy\t","When to Delegate\t","You should keep this in mind when deciding if a task should be delegated.","Is the task an opportunity for growth of another person","All of the above"]
[null,"To Whom Should You Delegate?\t",null,"Will delegating a task  jeopardize any success"]
[null,"How Should You Delegate?\t",null,"Weigh the effort to properly train another person against how often the task will reoccur"]
[null,"Keeping Control\t",null,"All of the above"]
[null,"The Importance of Full Acceptance\t","When considering delegating a task, what criteria should you consider?","Can I fire them if they fail?","B and C"]
[null,"Case Study\t",null,"What is the current workload of this person?"]
[null,null,null,"What training or assistance might they need?"]
[null,null,null,"B and C"]
[null,null,".) What is the first level of the Spheres of Independence?","Delegate waits to be told what to do","Delegate waits to be told what to do"]
[null,null,null,"Delegate initiates action"]
[null,null,null,"Delegate acts, then reports"]
[null,null,null,"Delegate recommends what should be done"]
[null,null,"Micro-managing is one of the best ways to keep control and stay updated.","True","False"]
[null,null,null,"False"]
[null,null,"Which of these statements about delegation is true?","There is shame in asking for assistance","If you delegate well, you can quickly build a strong and successful team of people"]
[null,null,null,"By delegating effectively, you can only slightly expand the amount of work you can deliver"]
[null,null,null,"If you delegate well, you can quickly build a strong and successful team of people"]
[null,null,null,"At first sight, delegation will never feel like more hassle than its worth"]
[null,null,"Which of these tasks should not be delegated to others?","Time-sensitive projects","Tasks that have been assigned specifically to you"]
[null,null,null,"Tasks that have been assigned specifically to you"]
[null,null,null,"A task that will provide an opportunity for growth"]
[null,null,null,"A meaningful of challenging assignment"]
[null,null,"What is not something that you need to explain to a delegate?","Every exact step that you would take if you were doing the project yourself","Every exact step that you would take if you were doing the project yourself"]
[null,null,null,"The goals you have for the project"]
[null,null,null,"What’s expected of them during the project"]
[null,null,null,"All timelines and deadlines"]
[null,null,"What is one way to encourage growth in a delegate?","Delegate solutions to others when delegates come to you with a problem","Ask for recommended solutions when delegates come to you with a problem"]
[null,null,null,"Ask for recommended solutions when delegates come to you with a problem"]
[null,null,null,"Micromanage as needed"]
[null,null,null,"Abdicate control altogether"]
[null,null,"What is good advice when overseeing and approving delegates’ work?","Even if you accept work that you’re not satisfied with, your team member will learn to do the job properly","If you accept work that you are not satisfied with, your team member does not learn to do the job properly"]
[null,null,null,"If you accept work that you’re not satisfied with, you won’t be need to complete the project yourself"]
[null,null,null,"If you accept work you’re satisfied with, it means that you don’t have the time to do your own job properly"]
[null,null,null,"If you accept work that you are not satisfied with, your team member does not learn to do the job properly"]
[null,null,"When good work is returned to you, what should you do?","Recognize the effort","Both A & B"]
[null,null,null,"Reward the effort"]
[null,null,null,"Take the credit for yourself"]
[null,null,null,"Both A & B"]
[]
["Module Nine: Setting a Ritual\t","What is a Ritual?\t","Which step is not a part of building a good ritual?","Identify the task","Set the task in stone"]
[null,"Ritualizing Sleep, Meals, and Exercise\t",null,"Set the task in stone"]
[null,"Example Rituals\t",null,"Identify the time and or triggers"]
[null,"Using Rituals to Maximize Time\t",null,"Identify the sub-tasks"]
[null,"Case Study\t","Which three items are essential to ritualize?","Sleep, meals, and exercise","Sleep, meals, and exercise"]
[null,null,null,"Work, play, and driving"]
[null,null,null,"Sleep, work, and play"]
[null,null,null,"Collaboration, delegation, and procrastination"]
[null,null,"What is a “Trigger” in regards to setting up a ritual?","A situation or event","A situation or event"]
[null,null,null,"Exercise"]
[null,null,null,"Thought or idea"]
[null,null,null,"Specific time of day"]
[null,null,"What is the definition of a ritual?","A boring, repetitive life, with every moment controlled and managed","Any practice or pattern of behavior regularly performed in a set manner"]
[null,null,null,"No room for spontaneity"]
[null,null,null,"An activity set in stone"]
[null,null,null,"Any practice or pattern of behavior regularly performed in a set manner"]
[null,null,"What is an example of an easy way to put exercise into your schedule?","Three hours of swimming every day","Do yoga in the morning before work"]
[null,null,null,"Take a half hour to plan exercises for the next week"]
[null,null,null,"Do yoga in the morning before work"]
[null,null,null,"Exercise for a different length of time on a different day of the week"]
[null,null,"Which of these is not an example of a ritual that many people find helpful in maximizing their time?","Check e-mail, news, and Web sites throughout the day","Check e-mail, news, and Web sites throughout the day"]
[null,null,null,"Set up a system for maintaining your Productivity Journal."]
[null,null,null,"In the morning, perform your tasks in an organized, routine manner."]
[null,null,null,"Lay out your clothes and prepare your lunch the night before for maximum efficiency"]
[null,null,"What is not a good idea to have as part of your sleep ritual?","Filling out your Productivity Journal for the next day","Vigorous exercise right before sleep"]
[null,null,null,"Vigorous exercise right before sleep"]
[null,null,null,"Enjoying a cup of tea"]
[null,null,null,"Taking a warm bath"]
[null,null,"Once you have been using a ritual for a while, what might you find?","That you have to constantly remind yourself of the ritual","That you have bits of extra time here and there"]
[null,null,null,"That you cannot live your life without things happening at exactly the same time every day"]
[null,null,null,"That your day before repetitive"]
[null,null,null,"That you have bits of extra time here and there"]
[null,null,"Which of these is a good idea for ritualizing meals?","Appliances like slow cookers and delayed-start ovens can also help you make sure supper is ready when you are","Appliances like slow cookers and delayed-start ovens can also help you make sure supper is ready when you are"]
[null,null,null,"Spend your weekend making meals for the week to come"]
[null,null,null,"Make a grocery list and do a comprehensive shopping trip in several grocery stores"]
[null,null,null,"Take two hours each weekend to plan meals for the next week"]
[null,null," What is not an example of situation or event that will cause a ritual to come into play?","Take ten minutes to update your Personal Productivity Journal","Take an hour to do some deep breathing and stretches"]
[null,null,null,"Take an hour to do some deep breathing and stretches"]
[null,null,null,"Take five minutes to clean off your desk or some other small area"]
[null,null,null,"During a break at home, read for ten minutes"]
[]
["Module Ten: Meeting Management\t","Deciding if a Meeting is Necessary\t",".) Using the PAT approach is great for meeting management. What does PAT stand for?","Past, Approach, Tracking","Purpose, Agenda, Time frame"]
[null,"Using the PAT Approach\t",null,"People, Alternate, Task"]
[null,"Building the Agenda\t",null,"Postpone, Again, Today"]
[null,"Keeping Things on Track\t",null,"Purpose, Agenda, Time frame"]
[null,"Making Sure the Meeting Was Worthwhile\t",".) When creating an agenda it is best to hand it out at the beginning of the meeting.","True","False"]
[null,"Case Study\t",null,"False"]
[null,null,".) What should you do if an item runs past its scheduled time?","Ask the group what they want to do","Ask the group what they want to do"]
[null,null,null,"Skip it and move to the next item"]
[null,null,null,"Finish it and extend the meeting"]
[null,null,null,"Remove the next item on the agenda"]
[null,null,".) Action items should be clearly indicated, with start and end dates.","True","True"]
[null,null,null,"False"]
[null,null,"What is a reason that people generally do not look forward to meetings?","Meetings are always held early in the morning","Too many meetings lack purpose and structure"]
[null,null,null,"Too many meetings lack purpose and structure"]
[null,null,null,"Too many meetings bring together co-workers and this creates conflict"]
[null,null,null,"Meetings are held daily and become repetitive"]
[null,null,"If a formal meeting is necessary, what two groups should you divide your attendees into?","Minute takers and chairpersons","Participants and observers"]
[null,null,null,"Attendees and non-attendees"]
[null,null,null,"Supervisors and lower level employees"]
[null,null,null,"Participants and observers"]
[null,null,"In the PAT approach, which step is described as “the backbone of the meeting”?","Agenda","Agenda"]
[null,null,null,"Approach"]
[null,null,null,"Purpose"]
[null,null,null,"Time frame"]
[null,null,"Typically, how long should meetings be?","They should exceed an hour","They should not exceed one hour"]
[null,null,null,"They should not exceed two hours"]
[null,null,null,"They should not exceed one hour"]
[null,null,null,"They should not exceed thirty minutes"]
[null,null,"What is your job as the chairperson of the meeting?","To take minutes","To keep the meeting running according to the agenda"]
[null,null,null,"To keep the meeting running according to the agenda"]
[null,null,null,"To ensure all participants are in attendance"]
[null,null,null,"To supervise participants’ behavior during the meeting"]
[null,null," What is an action to take at the end of a meeting?","Get agreement that all items on the agenda were sufficiently covered","Get agreement that all items on the agenda were sufficiently covered"]
[null,null,null,"Decide is if a formal meeting is necessary"]
[null,null,null,"Make a list of what needs to be discussed, how long you believe it will take, and the person who will be presenting the item"]
[null,null,null,"Make sure you ask for everyone’s approval, including additions or deletions"]
[]
["Module Eleven: Alternatives to Meetings\t","Instant Messaging and Chat Rooms\t","When hosting a meeting in a chat room using an agenda is not a good idea.","True","False"]
[null,"Teleconferencing\t",null,"False"]
[null,"E-Mail Lists and Online Groups\t",null,"Postpone, Again, Today"]
[null,"Collaboration Applications\t",null,"Purpose, Agenda, Time frame"]
[null,"Case Study\t","When teleconferencing it is recommended to us the PAT approach.","True","True"]
[null,null,null,"False"]
[null,null,"What should you keep in mind when using online groups?","Be sure to have a moderator","All of the above"]
[null,null,null,"Monitor users time"]
[null,null,null,"Have a purpose"]
[null,null,null,"All of the above"]
[null,null,"Which of these is a great alternative to meetings, especially if meeting members are separated by distance?","Face-to-face meetings","Chat rooms"]
[null,null,null,"In-house meetings"]
[null,null,null,"Chat rooms"]
[null,null,null,"Email"]
[null,null,"Which of these is important to remember when hosting a meeting via instant messaging applications or chat rooms?","Set some ground rules at the beginning of the meeting to eliminate distractions such as emoticons, sounds, and acronyms","Set some ground rules at the beginning of the meeting to eliminate distractions such as emoticons, sounds, and acronyms"]
[null,null,null,"Don’t have an agenda, as it will be impossible to keep on track"]
[null,null,null,"The minute taker’s role in keeping things on track is more important than ever"]
[null,null,null,"Make sure you dispose of the record of the meeting"]
[null,null,"Which of these is not an application to try for instant message applications and chat rooms?","Campfire","Microsoft Access"]
[null,null,null,"Meeting Pal"]
[null,null,null,"Microsoft Access"]
[null,null,null,"Microsoft Office Communicator"]
[null,null,"Which of these is not a feature of most teleconferencing applications?","Screen sharing","Windows Live Messenger"]
[null,null,null,"Windows Live Messenger"]
[null,null,null,"Interactive whiteboards"]
[null,null,null,"Voice and text chat support"]
[null,null,"If your meeting group requires ongoing, interactive communication, rather than periodic face-to-face gatherings, what would be an effective tool?","Email list","All of the above"]
[null,null,null,"Forum"]
[null,null,null,"Online group"]
[null,null,null,"All of the above"]
[null,null,"What is a good thing to keep in mind if you plan on using Google Groups, Yahoo Groups, and Convos?","You’ll want an informal atmosphere where participants stay off topic","Having a moderator is essential"]
[null,null,null,"Make sure you encourage the participants to use these tools as much as possible without your monitoring"]
[null,null,null,"Having a moderator is essential"]
[null,null,null,"Just like a meeting, an online list or group should not stick to a purpose"]
[null,null,"What is a more sophisticated electronic tool that can reduce the need for meetings?","Email","Collaboration applications"]
[null,null,null,"Google groups"]
[null,null,null,"Collaboration applications"]
[null,null,null,"Campfire"]
[]
["Module Twelve: Wrapping Up\t","Words from the Wise\t"]